The right team. to help you develop, manage, deliver and grow your testing programme. A world of expertise

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Anabel Stevens
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The right team to help you develop, manage, deliver and grow your testing programme Today s training, assessment and career aspirations are a journey of challenge, learning and growth for both

1 The right team to help you develop, manage, deliver and grow your testing programme Today s training, assessment and career aspirations are a journey of challenge, learning and growth for both educators and candidates. Pearson VUE, the global leader in computer-based testing (CBT), collaborates with test-owners to support every step of their assessment process. We bring outstanding service and innovation to realise aspirations and raise standards worldwide. Our products and services help you develop and manage your CBT programmes, deliver your test and grow the reach, integrity and value of your test with the key aim of realising the potential of your candidates. Our commitment to quality service underpins every item developed, test published and candidate interaction. A world of expertise Pearson VUE is a business of Pearson, the world s leading learning company. As part of Pearson, we are able to provide unprecedented access to expertise and technology resources on a global scale. We ve helped customers launch new certifications in the Americas, develop exams in Europe, transition from pencil and paper to computer-based testing in Asia and grow their programmes worldwide on nearly every continent. CompTIA is committed to offering our certification candidates a testing experience that s comprehensive, consistent, efficient and, most importantly, user-friendly. Pearson VUE is a key strategic partner for us in making this commitment a reality. Bryan Kainrath, Vice President, Skills Products and Operations, CompTIA

Working in partnership throughout every stage of your assessment cycle Develop your computer-based testing programme Develop Manage Deliver Grow Whether your exam measures professional competence, IT

Our PhD-level psychometric team can assist you with test design, exam and item analysis, equating and scaling, and setting standards.

test-takers from those who do not have the required knowledge and skill sets.

2 Working in partnership throughout every stage of your assessment cycle Develop your computer-based testing programme Develop Manage Deliver Grow Whether your exam measures professional competence, IT proficiency or driving skills, we can help you develop a testing programme designed and built according to industry best practices to be valid, fair and reliable. Our PhD-level psychometric team can assist you with test design, exam and item analysis, equating and scaling, and setting standards. Our content development team works with subject matter experts to manage the creation, review and maintenance of both the traditional and innovative items necessary to distinguish competent test-takers from those who do not have the required knowledge and skill sets. Content creation From training your subject matter experts and facilitating item writing workshops to managing the entire item development process, our content development team can help you create test content using the appropriate knowledge base. Analysis and measurement Once you have started to deliver your test, you will want to know how it performs. Pearson VUE s dedicated psychometricians can provide standardsetting assistance and provide on-going analysis so that your exam and items are achieving their optimal performance. Transitioning expertise We have successfully helped transition hundreds of exam programmes from pencil and paper to CBT. Pearson VUE brings highly-skilled expertise in understanding what is required to achieve a smooth and successful transition from pencil and paper to CBT. Pearson VUE s test and measurement experts continue to help make the NCLEX the world s premiere nursing exam. Philip Dickison, PhD, Chief Officer, Examinations National Council of State Boards of Nursing

3 Manage your programme and your candidates experience We have accredited and dedicated teams alongside proven and successful processes in place to give you flexibility and confidence in managing your testing programme, as well as ensuring a high level of quality when it comes to candidate experience. Pearson VUE s dedicated programme management team will work with you to build a solution that fits with your programme. We can help you with all aspects of programme delivery, through programme deployment, candidate registration and scheduling, payment processing, results management and on-going programme support. Through our extensive knowledge-management tools, you will have the ability to access and use the reporting insights to improve every aspect of your programme. Constant contact with client Operational programme management Access to Pearson VUE departments and services Candidate escalation Change control Contract variations and budget control Reporting Programme management The face of Pearson VUE Deliver your exams anywhere in the world We know that test centre quality and accessibility are critical to delivering your test and the best experience to your candidates. Based on your programme s coverage and security requirements, we will recommend the testing environments, technology and processes to administer your exam effectively. Our global footprint allows candidates the flexibility to take your exam at a place and time convenient to them. Whether they are our patented, Pearsonowned centres or our partner centres follow our robust protocols to ensure a seamless experience for candidates anywhere in the world. Equally, our test centre administrators are fully trained and certified to deliver a welcoming and seamless service. Delivering your exam locally yet on a worldwide scale through over 5,200 centres across 178 countries is what Pearson VUE does best. Delivering your exam outside a test centre is possible through the Pearson VUE Integrated Platform. With it, you can choose where your exam is delivered remotely, what type of device is used to administer your test, how an exam appointment is scheduled and who, if anyone, proctors the exam. Regardless of how or where your test is delivered, our integrated delivery platform ensures your candidates have a single record and a single sign-on process.

Safeguarding the test: Exam and candidate identity management Pearson VUE s test centre network uses the latest encryption technology to deliver tests.

4 Consistent testing environment Pearson VUE test centres offer a consistent, safe and optimal testing environment to all test takers. The testing terminals are located in quiet, noise-proof rooms where candidates can sit their test without any distraction, ensuring that your candidates are set up for success. Safeguarding the test: Exam and candidate identity management Pearson VUE s test centre network uses the latest encryption technology to deliver tests. The encrypted test is downloaded at the test centre, held in a secure state at all times prior to test delivery and is unlocked by the test invigilator when the candidate is ready to take their test. This process significantly reduces the chances of item exposure and potential fraud compared with the traditional testing practices. Safeguarding the integrity of your test is of paramount importance to us and our highly-secure candidate identity management process can greatly minimise potential risk. Candidates can be screened through a multi-layered process that goes beyond standard ID verification, with monitoring achieved through invigilation and CCTV. Grow the standing reach and effectiveness of your testing programme Year-on-year, you want your programme and your candidate community to grow with you. We can help expand your test programme in a number of ways such as extending reach through a wider test centre network, more innovative ways to test, growing test volumes through our strategic client marketing services or developing new programmes that forge a life-long partnership with your candidate population. We work closely with clients to understand their programme challenges and then to improve and grow their programmes. Clients appreciate the care we take with their programmes and have rewarded us with the most impressive client retention rate in the industry. We have even launched a number of new products and services as a result of building strong, long-lasting client partnerships. Acclaim TM Our new badging platform Acclaim TM offers an innovative means to grow your programme by offering secure method to verify, issue and share digital credentials for test owners, employers and candidates. Our Secure Testing Framework TM embeds the ethos of quality security provision in all our daily practice and technology so you and your candidates are best served. Informed decisions about your programme Our testing environment is constructed in such a way, that there is a great deal of information gathered about the candidate experience that may not be possible to capture through traditional testing practices. This information can be used to make informed decisions about your testing programme. For example, timing analysis on how long it takes candidates to respond to questions or complete the test as a whole, can provide information about whether the time allowed for the test is appropriate or needs to be adjusted. Pearson VUE s investment in security protects our valuable content from the development stage through results processing. Their global test centre coverage and Secure Testing Framework TM were key factors in our renewal decision process. Jeffrey Horn, President and CEO, BOMI International

5 High quality, audited processes and trained staff equals high quality services to all of our clients Pearson VUE believes that great service comes from great staff and accredited processes. We have a wide range of industry recognised accreditations that provide assurance of our ability to successfully deliver your programme. Many of our staff are accredited to the highest level, such as psychometricians, project managers and customer service agents, reflecting our commitment to maintaining high standards. The provision of transparent data management and efficient registration and payment processes allows our candidates to experience a hassle and labour free pre-exam experience. Guoqing Xu, Chairman of Chainshine Financial Training The achievement of this standard (ISO 22301) reinforces our opinion that in Pearson VUE we have chosen to work with a market leader who has some of the most robust continuity processes that we have seen in place. The comprehensive checks and balances help keep our programme running smoothly and give us the assurance we need that our candidates are testing as we intended. Braden Connolly, Head of Testing & Card Services at CITB Every two seconds someone, somewhere in the world takes an exam delivered by Pearson VUE. The industry s best technology, security and test delivery options help assess whether every one of those candidates can demonstrate the right level of knowledge and aptitude to be successful.

6 Contact us Chicago, IL Americas Global Headquarters Minneapolis, MN Philadelphia, PA Africa vuemarketing@pearson.com Europe, Middle East & Africa Dubai, United Arab Emirates vuemarketing@pearson.com London, United Kingdom vuemarketing@pearson.com Asia Pacific Beijing, China pvchinasales@pearson.com Delhi, India pvindiabusiness@pearson.com Melbourne, Australia pvseasiasales@pearson.com Tokyo, Japan pvjpsales@pearson.com The best service, technology and security in the industry. ISO 9001 is the International Standard for Quality Management Systems. CCA is a framework of best practice for customer service and call centres. ISO is the International Standard for Business Continuity Management Systems. ISO is the International Standard for Information Security Management Systems. To learn more, visit home.pearsonvue.com PV/OV/UK/3-16 Copyright 2016 Pearson Education, Inc. or its affiliate(s). All rights reserved.

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