Technical Training OE Benchmark Survey Summary

Transcription

1 Technical Training OE Benchmark Survey Summary John Saia Technical & Body Training Development Manager Toyota Motor Sales, U.S.A., Inc. The Inverness Hotel & Conference Center Englewood, Colorado April 17, 2013

2 Surveys Once, there was this Benchmark Survey

3 Two Points Today OE Technical Training Benchmark Survey 2. Observations and trends

4 Numbers? More Numbers! 156,650 [157,129] Technicians 568 [541] Classrooms 1,930 [1,743] Training Stalls

5 Survey Form As of December 31, 2012 # Technicians # Dealers Percent Annual Technician Turnover # Instructor-Led "Core" Courses # Instructor-Led Training Days In Curriculum Hours Of Available E-learning Online E-Learning Content Available 24/7, Anywhere - Y/N Publish A Technician Magazine - Y/N Dealer Skill/Competency Requirement - Y/N Percent "Trained" Or "Certified" Technicians Percent Of "Master & Above" Technicians Is ASE Certification Required - Y/N Technician Recognition Events - Y/N Technician Competition - Y/N Technical Training Centralized Or Decentralized - D/C # Curriculum Designers/Developers On OE Staff Warranty Training Link? - Y/N Collision Repair Training Offered - Y/N Collision Repair Training Delivered - Both/I-L only/e-l only/n # Training Centers Training Classroom - Length In Feet Training Classroom - Width In Feet "Training Stall" - Length In Feet "Training Stall" - Width In Feet Percent Classes In Training Centers # Satellite Training Centers # Full-Time Instructors # Full-Time Contract Training Instructors Target Class Size Per Instructor Average Class Size Achieved Hours In A 'Training-Day'? 'Training-Day' Target Per Instructor Per Month Actual training-days delivered # Classrooms # Training Stalls Student To Training Vehicle Ratio # Carlines Supported % Maintenance vs. Repair Mix Units In Operation (7-year) Total technicians this year - participating in any event: E-L or I-L % of technicians this year - I-L event % of technicians this year - E-L event Total I-L learning hours delivered fixed training centers Total I-L learning hours delivered satellite training centers Total E-L learning hours delivered # of technician certification "levels"? Average technician tenure? Training vehicles? Y/N Total number of discrete training vehicles in training vehicle 'fleet'? # of Field Service Engineers/Field Technical Specialists # of Contract Field Service Engineers/Field Technical Specialists

6 Quantitative Results 100% return rate! 51 key questions; two new 1,122 potential data points

7 So Let s Dive In

8 2. Summary Observations 568 fixed classrooms [541] 891 sq. ft. avg. classroom size [870] 1,930 training stalls [1, %!] 537 sq. ft. avg. stall size [535] 3.40 stalls per classroom [3.22] 1,418,791 sq. ft. total training space [1,336,219 +6%!]

9 2. Summary Observations 156,650 technicians [157,119] 240 fixed training centers [234] 158 satellite training centers [156] 280 full-time instructors [338] 178 contract instructors [132]

10 2. Summary Observations 7,120 technician average [7,142] 653 techs/training center [671] 559 techs/instructor (full-time) [465] 276 techs/classroom [290]

11 Industry OE Technicians 35,000 30,000 Industry Technicians 156,650 Technicians 25,000 20,000 15,000 10,000 5, Industry Benchmark Survey

12 Industry OE Instructors Total Techncal Training Instructors Full-Time & Contract Instructors Industry Benchmark Survey

13 Training Day Target/Trainer 20 Training Days/Month Target Per Instructor Defined training day is 7.7 hrs Industry Benchmark Survey

14 New Survey Questions Average class size achieved Actual training-days delivered

15 Avg. Class Size Achieved Average Class Size Achieved Average Class Size Target 9.1 Average Class Size Achieved Industry Benchmark Survey

16 Industry ASE Requirement ASE Certification Requirement No 4 21% Yes 15 79% 2012 Industry Benchmark Survey

17 Total Training Hrs. Delivered 1,600,000 Total Training Hours Delivered 6.2 Million Total Hours Delivered 1,400,000 1,200,000 1,000, , , , , Industry Benchmark Survey

18 Total Training-Hours/Tech 80.0 Total Training Hours Delivered per Tech 6.2 Million Total Hours Delivered Industry Benchmark Survey

19 Available Training-Hours Available Training-Hours Mix Availalble E- Learning Hours 1,845 21% Available Instructor-Led Hours 6,931 79% 2012 Industry Benchmark Survey

20 Delivered Training-Hours Delivered Training-Hours Mix Total E-L Hours 3,866,415 62% Total I-L Hours 2,398,161 38% 2012 Industry Benchmark Survey

21 Toyota I-L & E-L Mix December YTD Toyota 2012 E-Learning Mix Delivered Training Hours E-L 215,585 46% I-L E-L I-L 256,968 54%

22 Observations & Trends Summary observations Industry trends Your closing thoughts

23 Trends Dealers 24,000 Dealers 23,000 Dealers 22,000 21,000 20,000 19,000 18,

24 Trends E-L & I-L Mix Hours Available E-L & I-L Mix % 50% 40% 30% 20% 10% 0% Percent E-Learning I-L Hours E-L Hours Total Hours Percent E-L Linear (Percent E-L)

25 Questions/Observations so far?

26 Your Closing Thoughts Audience take-aways? Impact on your organization? New survey questions? What can we do to make this more informative?

27 Thank You Again! Observations? Impressions? Questions? Suggestions? Comments?

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