2018 TRAINING PROGRAM. Kärcher North America PROFESSIONAL TRAINING

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1 2018 TRAINING PROGRAM Kärcher North America PROFESSIONAL TRAINING

2 2018 TRAINING PROGRAM SALES TRAINING CORPORATE BASED TRAINING CLASSES Self-confidence, good preparation, and clear goals. These are the prerequisites for success, for achieving goals. It is difficult to achieve goals alone. Partnership is, the key to success. This makes Kärcher North America and our training program a reliable partner and resource for everyone wanting to be at the top of their industry. You manage your business. We provide the support. 2

Registration Fee Sales and Service Training Sessions Registration fee is $200 per session. Kärcher North America will cover hotel and most meals during the session.

Attendees are responsible for their accommodations. Contact us for possible group rates at local hotels.

You will receive a confirmation of your participation 4 weeks prior to training. Please do not book airfare until you receive this confirmation.

3 Registration Fee Sales and Service Training Sessions Registration fee is $200 per session. Kärcher North America will cover hotel and most meals during the session. We will make hotel reservations and send a confirmation via . Technical Training Sessions No registration fee (subject to change). Class open to employees of Kärcher North American distributors. Attendees are responsible for their accommodations. Contact us for possible group rates at local hotels. Travel Expenses For All Training Attendees are responsible for own airfare REGISTER To register, see page 25 Registration The registration deadline is 4 weeks (28 days) prior to the training class. You will receive a confirmation of your participation 4 weeks prior to training. Please do not book airfare until you receive this confirmation. We reserve the right to cancel any training up to 4 weeks prior to training. Cancellation Policy Within 14 days of the training the cancellation fee is 50% of the registration fee. Participants Kärcher employees and distributor partners can participate in product training classes. Training Hours 8am to 5pm each full training day. Some trainings include half training days (see course descriptions for details).

2018 TRAINING PROGRAM SALES TRAINING SALES TRAINING The selling process is complex. Kärcher Academy can help your team develop the right skills and adopt more effective sales behaviors.

4 2018 TRAINING PROGRAM SALES TRAINING SALES TRAINING The selling process is complex. Kärcher Academy can help your team develop the right skills and adopt more effective sales behaviors. Ultimately, helping your sales force meets its goals. The floor care sales classes are built around the theme of our trademarked PDIR+ Process which focuses on helping customers understand how soil flows into their facility. Through an understanding of each step of the maintenance process (Preventative, Daily, Interim and Restorative Maintenance), the salesperson can help guide the customer to the best solution for them. The pressure washer sales training focuses on developing strong sales skills, presenting solutions, understanding the products and the range of equipment available. 4

2018 TRAINING PROGRAM SALES TRAINING BASIC MACHINE SALES CLASS Denver, Colorado The Basic Machine Sales class focuses on hands-on training with the entire line of Kärcher and Windsor Kärcher Group

6 2018 TRAINING PROGRAM SALES TRAINING BASIC MACHINE SALES CLASS Denver, Colorado The Basic Machine Sales class focuses on hands-on training with the entire line of Kärcher and Windsor Kärcher Group floor care equipment. This course is ideal for anyone who is new to selling equipment, and it will provide students with a solid understanding of how the equipment operates and where it is commonly used. Content Machine overview Basics of accessories Intensive hands-on PDIR+ maintenance process 1 Target Group 2 Duration 3 Requirements for participation Professional sales employees of Kärcher and Windsor Kärcher Group dealers who are new to selling equipment 2.5 Days PDIR+ E-learning (URL to come) pdir-cleaning-process.html March

SOLUTION SELLING CLASS Denver, Colorado The Solution Selling class is an advanced course that provides an overview of our entire lineup of Kärcher and Windsor Kärcher Group floor care products and

7 SOLUTION SELLING CLASS Denver, Colorado The Solution Selling class is an advanced course that provides an overview of our entire lineup of Kärcher and Windsor Kärcher Group floor care products and focuses on target markets of which the students are calling, the cleaning areas and challenges that exist in those markets, and solutions to those challenges. The PDIR+ concept is introduced and students are given opportunities to operate the equipment within our Customer Experience Center. This class is ideal for experienced reps who want to increase their equipment sales. Content Machine overview and basics of accessories Intensive hands-on PDIR+ Maintenance Program Total Solution Selling 1 Target Group 2 Duration 3 Requirements for participation Professional sales employees of Kärcher and Windsor Kärcher Group dealers 2.5 Days Basic Machine Sales Class attendance plus 3 years industry experience February April 9 11 August November

2018 TRAINING PROGRAM SALES TRAINING ADVANCED SELLING SKILLS CLASS Denver, Colorado The Advanced Selling Skills class focuses on a deep understanding of the PDIR+ process and how to use it as a

8 2018 TRAINING PROGRAM SALES TRAINING ADVANCED SELLING SKILLS CLASS Denver, Colorado The Advanced Selling Skills class focuses on a deep understanding of the PDIR+ process and how to use it as a consultative selling tool. The class also focuses on topics such as right-sizing the equipment for the area the customer is cleaning, understanding how to calculate production rates and translate that to labor savings, calculating total cost of ownership of flooring, and locating waste in their customers processes. Content PDIR+ as a consultative sales tool Flooring asset management Work loading Leasing and other financial tools 1 Target Group 2 Duration 3 Requirements for participation Professional sales employees of Kärcher and Windsor Kärcher Group dealers 2.5 Days Solution Selling Class attendance plus 5 years industry experience with strong equipment sales September

LANDA KÄRCHER GROUP PRESSURE WASHER SALES TRAINING Denver, Colorado The Landa Kärcher Group Pressure Washer Sales Training class is designed for sales representatives selling the Landa Kärcher Group

9 LANDA KÄRCHER GROUP PRESSURE WASHER SALES TRAINING Denver, Colorado The Landa Kärcher Group Pressure Washer Sales Training class is designed for sales representatives selling the Landa Kärcher Group and Kärcher product lines. Topics include: selling skills/techniques, territory management, Landa Kärcher Group pressure washers, Kärcher Floor Care equipment, detergents, and accessories. This training prepares sales representatives to be better equipped when offering complete cleaning solutions to their customers. Content Sales skills training focusing on understanding users needs and solution application as well as territory management Pressure washer product knowledge and cleaning basics Floorcare training Detergent training 1 Target Group 2 Duration 3 Requirements for participation Professional sales employees of Landa Kärcher Group dealers 3.5 Days None April September

2018 TRAINING PROGRAM SALES TRAINING KÄRCHER INDUSTRIAL SALES TRAINING Denver, Colorado The Kärcher Industrial Sales Training class focuses on hands-on learning with the equipment in our industrial

10 2018 TRAINING PROGRAM SALES TRAINING KÄRCHER INDUSTRIAL SALES TRAINING Denver, Colorado The Kärcher Industrial Sales Training class focuses on hands-on learning with the equipment in our industrial line of products. Workshops are designed to help the salesperson understand where to look for opportunities and how to position the equipment Content Industrial scrubbers Industrial sweepers Target markets Applications and solutions 1 Target Group 2 Duration 3 Requirements for participation Professional sales employees of Kärcher Industrial dealers 3.5 Days None April October

2018 TRAINING PROGRAM SERVICE TRAINING SERVICE TRAINING Kärcher Academy s service school teaches in-depth techniques for service technicians of Kärcher, Windsor Kärcher Group, Landa Kärcher Group,

12 2018 TRAINING PROGRAM SERVICE TRAINING SERVICE TRAINING Kärcher Academy s service school teaches in-depth techniques for service technicians of Kärcher, Windsor Kärcher Group, Landa Kärcher Group, Hotsy, Water Maze & Cuda distributors. The format of the school is a mixture of classroom instruction and hands-on learning with demonstrations and service labs. Experts from Kärcher North America s Technical Support Division teach these popular courses covering equipment care, factory service, and service management. The service aspect of business is a critical part of both customer satisfaction and revenue. Customers report spending at least $2 on service for every $1 spent on equipment. A planned maintenance program can extend the useful life of customer equipment by as much as 20% while providing a distributor with an ongoing source of revenue. 12

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2018 TRAINING PROGRAM SERVICE TRAINING WINDSOR KÄRCHER GROUP SERVICE TRAINING Denver, Colorado Windsor Kärcher Group Service Training focuses on technology unique to Windsor Kärcher Group.

14 2018 TRAINING PROGRAM SERVICE TRAINING WINDSOR KÄRCHER GROUP SERVICE TRAINING Denver, Colorado Windsor Kärcher Group Service Training focuses on technology unique to Windsor Kärcher Group. The class will also explore the functionality and electrical troubleshooting of select Windsor Kärcher Group machines. Machines Covered Upright Vacuums (Sensor S, Sensor XP, Sensor S2, VS14, VSP14, Access 12) Duo Extractors (Armada, Clipper Duo) CMPS2 Eco T/11 Cart Vac Chariot 1 (I-extract24, I-scrub 24, ATV34, and CB20) Chariot 2 small platform (ATV24, CS20, I-gloss 20) Chariot 3 platform (CS26, CS26SP, CE26 Duo, CV 86/1 RS BP) 1 Target Group 2 Duration 3 Requirements for participation Windsor Kärcher Group dealers 4.5 Days Begins Monday at 8am and finishes at noon on Friday None March June August 6 10 November

KÄRCHER SERVICE TRAINING, PART 1 Denver, Colorado Kärcher Service Training, Part 1 covers the basics necessary to understand how Kärcher equipment functions and how to service and troubleshoot select

15 KÄRCHER SERVICE TRAINING, PART 1 Denver, Colorado Kärcher Service Training, Part 1 covers the basics necessary to understand how Kärcher equipment functions and how to service and troubleshoot select Kärcher machines. Kärcher terminology, the KIK (Kärcher Intelligent Key) system, and the A9 service module are also covered. Machines Covered Armada BR35/12 B40, B60, B80 B90, B150, B250 KM90/60 KM105/110 1 Target Group 2 Duration 3 Requirements for participation Kärcher Floor Care dealers 4.5 Days Begins Monday at 8am and finishes at noon on Friday None April 9 13 July 9 13 September

2018 TRAINING PROGRAM SERVICE TRAINING KÄRCHER SERVICE TRAINING, PART 2 Denver, Colorado Kärcher Service Training, Part 2 classes focus on in-depth disassembly and testing of select larger commercial

16 2018 TRAINING PROGRAM SERVICE TRAINING KÄRCHER SERVICE TRAINING, PART 2 Denver, Colorado Kärcher Service Training, Part 2 classes focus on in-depth disassembly and testing of select larger commercial machines. Machines Covered B90 B150 B250 KM105/110 KM 125/130 1 Target Group 2 Duration 3 Requirements for participation Kärcher Floorcare dealers 4.5 Days Begins Monday at 8am and finishes at noon on Friday Kärcher Service Training, Part 1 May July 30 August 3 October

KÄRCHER INDUSTRIAL SERVICE TRAINING Denver, Colorado Kärcher Industrial Service Training is an intermediate level class that will give attendees a working knowledge of select Kärcher industrial

17 KÄRCHER INDUSTRIAL SERVICE TRAINING Denver, Colorado Kärcher Industrial Service Training is an intermediate level class that will give attendees a working knowledge of select Kärcher industrial equipment. Machines Covered B150 B250 B300 (when available) KM105 / KM125 KM120 KM130 KM150 LP KM 300 (when available) 1 Target Group 2 Duration 3 Requirements for participation Kärcher Industrial dealers 4.5 Days Begins Monday at 8am and finishes at noon on Friday Must be a Kärcher Industrial Floorcare Dealer and have approval from Service Trainer June December

2018 TRAINING PROGRAM SERVICE TRAINING KÄRCHER SERVICE MANAGEMENT CLASS Denver, Colorado Kärcher Service Management Class provides tools and direction on how to run a service center profitably.

18 2018 TRAINING PROGRAM SERVICE TRAINING KÄRCHER SERVICE MANAGEMENT CLASS Denver, Colorado Kärcher Service Management Class provides tools and direction on how to run a service center profitably. Content Ideal class for dealer and service center Service Managers The six pillars of success to guide to profitability 1 Target Group 2 Duration 3 Requirements for participation Service Centers 1.5 Days None July

WINDSOR KÄRCHER GROUP END-USER CLASS Denver, Colorado Windsor Kärcher Group End-User Class demonstrates advanced maintenance of Windsor Kärcher Group equipment that the customers are using.

19 WINDSOR KÄRCHER GROUP END-USER CLASS Denver, Colorado Windsor Kärcher Group End-User Class demonstrates advanced maintenance of Windsor Kärcher Group equipment that the customers are using. Machines Covered Custom tailored to the equipment that is used by the attendees 1 Target Group 2 Duration 3 Requirements for participation End-user service personnel 2.5 Days None May 1 3 September

2018 TRAINING PROGRAM SERVICE TRAINING FLOOR CARE FIELD TRAINING CLASSES Multiple Field Locations Floor Care Field Training Class provides service training on new and key floor care products.

20 2018 TRAINING PROGRAM SERVICE TRAINING FLOOR CARE FIELD TRAINING CLASSES Multiple Field Locations Floor Care Field Training Class provides service training on new and key floor care products. Content Service training on new products Service training on key products 1 Target Group 2 Duration 3 Requirements for participation Floor Care Service Centers 1 Day None Service technicians of floor care distributors February 5 S. California / L.A. February 19 Phoenix, Arizona March 5 Blackwood, New Jersey March 12 Florida March 26 Blackwood, New Jersey April 16 Blackwood, New Jersey April 23 New Jersey (Pennsylvania / Maryland / Delaware) May 7 Blackwood, New Jersey June 4 East Canada June 18 North Carolina / South Carolina / Virginia July 16 Nebraska / Kansas City July 23 West & Central Canada August 27 Minnesota September 10 Illinois October 1 Upper NE Area November 4 Texas November 26 N. California December 10 Fayetteville, Arkansas 20

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22 2018 TRAINING PROGRAM TECHNICAL TRAINING TECHNICAL TRAINING The Technical Training Program is structured in LEVEL 1, BASIC, ADVANCED and MASTER modules by brand. This offers the participant a gradual development in a building block approach to achieve knowledge and expertise. It is strongly recommended to proceed in sequence. Within each category the prerequisites, the performance levels and the desired learning objectives are different. LEVEL 1: Basic function knowledge, nomenclature, theory, basic repairs and maintenance. BASIC: Gains understanding and practice tasks under supervision. ADVANCED: A thorough understanding and the performance is essentially correct, gains ability to recognize and corrects errors. MASTER TECH: Capable of accomplishing given tasks or operations correctly, efficiently and without assistance. Currently there is no charge for Kärcher North America distributor employees to attend the Technical Training Program (subject to change). 22

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2018 TRAINING PROGRAM TECHNICAL TRAINING PRESSURE WASHER TECHNICAL TRAINING BASIC LEVEL Multiple Locations UNDERSTAND & PRACTICE Hands on training, covering all the bases, the trainee gains

24 2018 TRAINING PROGRAM TECHNICAL TRAINING PRESSURE WASHER TECHNICAL TRAINING BASIC LEVEL Multiple Locations UNDERSTAND & PRACTICE Hands on training, covering all the bases, the trainee gains understanding and practices the task, however they may still make errors and further training, assistance and supervision is required. Topics Covered Machine Overview (brand specific) 12V & Oil Burner Overview Follow the Wire & Electrical Component ID Low Pressure Troubleshooting Washer Overview Health & Safety 1 Target Group 2 Duration 3 Requirements for participation 4 Certification Kärcher North America distributor employees 2 3 Days Level 1 Master Tech Binder None March Camas, Washington Hotsy March Camas, Washington Kärcher / Landa Kärcher Group / Other May 8 10 Camas, Washington Kärcher German Machines June 6 7 Fayetteville, Arkansas Kärcher / Landa Kärcher Group / Other June Toronto, Ontario Canada Kärcher American Machines July Milwaukee, Wisconsin Hotsy July Toronto, Ontario Canada Kärcher German Machines 24

PRESSURE WASHER TECHNICAL TRAINING ADVANCED LEVEL Multiple Locations ABLE TO PERFORM Hands on training, covering more advanced troubleshooting, the trainee gains a thorough understanding and

25 PRESSURE WASHER TECHNICAL TRAINING ADVANCED LEVEL Multiple Locations ABLE TO PERFORM Hands on training, covering more advanced troubleshooting, the trainee gains a thorough understanding and performance is essentially correct. They recognize and correct errors. Adequate assistance should be given to improve further. Topics Covered NG Machine Overview (brand specific) 12V Burner Overview Smart Relay Review Remote Wiring & Follow the Wire Electrical Build-A-Box & Component ID Health & Safety 1 Target Group 2 Duration 3 Requirements for participation 4 Certification Kärcher North America distributor employees 2 Days Level 1 Master Tech Binder Basic Level Training or Instructor Approval Exam - Evaluation March 7 8 Quebec City, Quebec Canada Kärcher German Machines April Austin, Texas Hotsy August Camas, Washington Kärcher / Landa Kärcher Group / Other August Camas, Washington Hotsy September Toronto, Ontario Canada Kärcher German Machines September Blackwood, New Jersey Kärcher / Landa Kärcher Group / Other October Tucson, Arizona Kärcher German Machines 25

2018 TRAINING PROGRAM TECHNICAL TRAINING PRESSURE WASHER TECHNICAL EXAM MASTER LEVEL Camas, Washington PROFICIENT The trainee is capable of accomplishing given tasks or operations correctly,

26 2018 TRAINING PROGRAM TECHNICAL TRAINING PRESSURE WASHER TECHNICAL EXAM MASTER LEVEL Camas, Washington PROFICIENT The trainee is capable of accomplishing given tasks or operations correctly, efficiently and without assistance. Topics Covered Master Tech Testing 1 Target Group 2 Duration 3 Requirements for participation 4 Certification Kärcher North America distributor employees 2 Days Level 1 Master Tech Binder Basic & Advanced Level Training or Instructor Approval Master Tech Certification (if pass) October Landa Kärcher Group November 7 8 Hotsy December 5 6 Kärcher 26

WATER MAZE TECHNICAL TRAINING Camas, Washington Enhance practical knowledge and skills in order to be able to service, repair, and handle warranty issues with machines from this product range.

27 WATER MAZE TECHNICAL TRAINING Camas, Washington Enhance practical knowledge and skills in order to be able to service, repair, and handle warranty issues with machines from this product range. Topics Covered Water Blaze Overview HBG Overview Component ID Smart Relay Review Follow the Wire Operation / Installation / Maintenance ORP / ph Controller Fundamentals of Water Product Overview Health & Safety Electrical Component ID 1 Target Group 2 Duration 3 Requirements for participation 4 Certification Kärcher North America distributor employees 3 Days None Exam - Evaluation April

2018 TRAINING PROGRAM TECHNICAL TRAINING CUDA KÄRCHER GROUP TECHNICAL TRAINING Multiple Locations Enhance practical knowledge and skills in order to be able to service, repair, and handle warranty

28 2018 TRAINING PROGRAM TECHNICAL TRAINING CUDA KÄRCHER GROUP TECHNICAL TRAINING Multiple Locations Enhance practical knowledge and skills in order to be able to service, repair, and handle warranty issues with machines from this product range. Topics Covered Detergent Overview Warranty Overview Website Overview Follow the Wire Electrical Component ID Pump Repair Washer Overview Health & Safety 1 Target Group 2 Duration 3 Requirements for participation 4 Certification Kärcher North America distributor employees 2 Days None Exam - Evaluation April Camas, Washington June Blackwood, New Jersey 28

29 SERVICE & PARTS MANAGEMENT Orlando, Florida Enhance practical knowledge of what a service department is and its roll in a distributorship. Cover how to organize and make a parts and service department a profit center, not a loss center. Topics Covered Hiring Employees Health & Safety Service Calls Profitable Service Department Trouble Shooting Problem/Cause/Replace Service Technicians Roll of a Service Department Outlook Overview Web Portal Overview Customer Support Inventory Control Department Organization Profitable Ports Department 1 Target Group 2 Duration 3 Requirements for participation Kärcher North America distributor employees 2 Days None March KNA Parts and Service Management March Hotsy Parts and Service Management 29

2018 TRAINING PROGRAM TECHNICAL TRAINING KÄRCHER INDUSTRIAL FLOOR CARE TECHNICAL TRAINING Multiple Locations Enhance practical knowledge and skills in order to be able to service, repair, and handle

30 2018 TRAINING PROGRAM TECHNICAL TRAINING KÄRCHER INDUSTRIAL FLOOR CARE TECHNICAL TRAINING Multiple Locations Enhance practical knowledge and skills in order to be able to service, repair, and handle warranty issues with machines from this product range. Topics Covered KM 130 / KM 120 / KM 90 Overview B 250 / B 150 / B 90 / B80 Overview Hydraulics Service Module Review Portal / Disis Overview Health & Safety 1 Target Group 2 Duration 3 Requirements for participation Kärcher North America distributor employees 2 Days None February Southwest Region April Midwest Region May Southeast Region 30

SPRAYMART PUMP TECHNICAL TRAINING Fayetteville, Arkansas Enhance practical knowledge and skills in order to be able to service, repair, and handle warranty issues with machines from this product

31 SPRAYMART PUMP TECHNICAL TRAINING Fayetteville, Arkansas Enhance practical knowledge and skills in order to be able to service, repair, and handle warranty issues with machines from this product range. Topics Covered Low pressure trouble shooting Pump repair Hands on tear down and review 1 Target Group 2 Duration 3 Requirements for participation Kärcher North America distributor employees 1 Day None June 5 31

32 2018 TRAINING PROGRAM REGISTRATION READY TO REGISTER

See individual course descriptions for any prerequisites.

further instructions for attending class.

(800) 444-7654 ext 6024 schools@karcherna.com 4 3 5 1 2 3 4 5 Go to www.

com/us/ Navigate to SERVICES Go to the Kärcher Academy link within the top menu

33 Classes Registration is limited. Course dates and curriculum are subject to change. See individual course descriptions for any prerequisites. Online Registration Register each attendee via our online form for Kärcher Academy classes. A confirmation will be sent verifying registration was received and further instructions for attending class. 1 2 Questions Please contact us for more information. (800) ext 6024 schools@karcherna.com Go to Navigate to SERVICES Go to the Kärcher Academy link within the top menu bar: Navigate to Professional > Kärcher Academy Choose between class links at the bottom of the page: Service Training or Sales Training Click on the button at the bottom of the training page: REGISTER FOR SERVICE (SALES) TRAINING Fill out the registration form with contact information for the attendee, course selection, travel information, and if special arrangements may be required. 33

34 2018 TRAINING PROGRAM CALENDAR 2018 TRAINING CALENDAR Class Location Sales Service Technical February 5 Floor Care Field Training S. California / L.A. 19 Floor Care Field Training Phoenix, Arizona Kärcher Industrial Floor Care Technical Training Southwest Region Solution Selling Class Denver, Colorado March 5 Floor Care Field Training Blackwood, New Jersey 7 8 PW Technical Training Advanced Level Kärcher German Machines Quebec City, Quebec Canada 12 Floor Care Field Training Florida Basic Machine Sales Class Denver, Colorado PW Technical Training Basic Level Hosty Camas, Washington Windsor Kärcher Group Service Training Denver, Colorado Service & Parts Management KNA Orlando, Florida Service & Parts Management Hotsy Orlando, Florida 26 Floor Care Field Training Blackwood, New Jersey PW Technical Training Basic Level Kärcher / Landa Kärcher Group / Other Camas, Washington April 9 11 Solution Selling Class Denver, Colorado 9 13 Kärcher Service Training, Part 1 Denver, Colorado Water Maze Technical Training Camas, Washington 16 Floor Care Field Training Blackwood, New Jersey Landa Kärcher Group Pressure Washer Sales Training Denver, Colorado Kärcher Industrial Floor Care Technical Training Midwest Region 23 Floor Care Field Training New Jersey (PA / MD / DE) Kärcher Industrial Sales Training Denver, Colorado Cuda Kärcher Group Technical Training Camas, Washington PW Technical Training Advanced Level Hosty Austin, Texas May 1 3 Windsor Kärcher Group End-User Class Denver, Colorado 7 Floor Care Field Training Blackwood, New Jersey 8 10 PW Technical Training Basic Level Kärcher / Landa Kärcher Group / Other Camas, Washington Kärcher Service Training, Part 2 Denver, Colorado Kärcher Industrial Floor Care Technical Training Southeast Region June 4 Floor Care Field Training East Canada 5 Spraymart Pump Technical Training Fayetteville, Arkansas 6 7 PW Technical Training Basic Level Kärcher / Landa Kärcher Group / Other Fayetteville, Arkansas Windsor Kärcher Group Service Training Denver, Colorado Cuda Kärcher Group Technical Training Blackwood, New Jersey 18 Floor Care Field Training NC / SC / VA PW Technical Training Basic Level Kärcher American Machines Toronto, Ontario Canada Kärcher Industrial Service Training Denver, Colorado 34

35 Class Location Sales Service Technical July 9 13 Kärcher Service Training, Part 1 Denver, Colorado PW Technical Training Basic Level Hosty Milwaukee, Wisconsin 16 Floor Care Field Training Nebraska / Kansas City Kärcher Service Management Class Denver, Colorado 23 Floor Care Field Training West & Central Canada PW Technical Training Basic Level Kärcher German Machines Toronto, Ontario Canada 30 August 3 Kärcher Service Training, Part 2 Denver, Colorado August 6 10 Windsor Kärcher Group Service Training Denver, Colorado PW Technical Training Advanced Level Kärcher / Landa Kärcher Group / Other Camas, Washington Solution Selling Class Denver, Colorado 27 Floor Care Field Training Minnesota PW Technical Training Advanced Level Hosty Camas, Washington September 10 Floor Care Field Training Illinois Landa Kärcher Group Pressure Washer Sales Training Denver, Colorado PW Technical Training Advanced Level Kärcher German Machines Toronto, Ontario Canada Advanced Selling Skills Class Denver, Colorado Kärcher Service Training, Part 1 Denver, Colorado Windsor Kärcher Group End-User Class Denver, Colorado PW Technical Training Advanced Level Kärcher / Landa Kärcher Group / Other Blackwood, New Jersey October 1 Floor Care Field Training Upper NE Area PW Technical Training Advanced Level Kärcher German Machines Tucson, Arizona Kärcher Industrial Sales Training Denver, Colorado Kärcher Service Training, Part 2 Denver, Colorado PW Technical Training Master Level Landa Kärcher Group Camas, Washington November 4 Floor Care Field Training Texas 5 9 Windsor Kärcher Group Service Training Denver, Colorado 7 8 PW Technical Training Master Level Hotsy Camas, Washington Solution Selling Class Denver, Colorado 26 Floor Care Field Training N. California December 3 7 Kärcher Industrial Service Training Denver, Colorado 5 6 PW Technical Training Master Level Kärcher Camas, Washington 10 Floor Care Field Training Fayetteville, Arkansas 35

36 Please contact us for more information: North America 4555 Airport Way Denver, CO U.S.A. Phone Fax /2018 Rights to technical modifications reserved.

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