GCS Training Extension of your team Solutions Quality teaching Understanding your needs Funding Range of options

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2 At GCS Training, we care about your business and want to create a positive IMPACT! An impact on your productivity, on your staff, on the quality of your product or service and, ultimately, an impact on your bottom line. Extension of your team We create this IMPACT through our extensive and flexible business training portfolio. We aim to become an extension of your team, not just scratching the surface of your training needs but getting to know you and your business thoroughly so we can tailor our courses to your specific requirements. Solutions We don t sell training packages. We provide training solutions so that you can get the best out of your staff. We want our training to have a significant IMPACT on your business so that you get a return on your time and financial investment. And because we are part of one of the leading FE colleges in Wales - Gower College Swansea - we can draw on resources from across the college s provision to make sure we deliver exactly what you need. Understanding your needs Our training needs analysis enables us to properly understand the outcomes or values you want to achieve from training your staff. By setting benchmarks at the start of the programme, we are able to measure the IMPACT the training has had on your company and whether the desired outcomes have been achieved. Range of options Our portfolio covers professional courses, higher education, vocational subjects, apprenticeships and continuous professional development with many courses unique to GCS Training. We provide a range of workbased, classroom and distance learning options and the majority of our courses are industry recognised, accredited qualifications. We have different course structures to suit your needs. Depending on staff experience, we have qualifications ranging from the introductory Level 1 to the more specialist Level 7 for senior professionals and managers. We also provide entry level courses and essential skills training in IT, literacy and numeracy. Our courses range from one to five days to longer professional development qualifications or work-based learning programmes. Training can be delivered at your premises or at one of our well-equipped facilities. From accountancy and finance to warehousing and storage, customer service and contact centre operations to business improvement techniques, we literally have something for everyone. And if you can t find what you re looking for, we also offer bespoke training to meet your needs. Quality teaching All our courses are delivered by industry professionals who have worked and achieved success in the area they teach. This enables them to put theories into practical situations, offering a real insight into the skills and knowledge needed to have an IMPACT on your business. And it s not just our delivery staff that have the industry knowledge. When you use GCS Training, you are allocated a coordinator who understands your business sector and is on hand to answer any queries you have. Funding We understand the IMPACT that training can also have on your budgets, particularly during tough economic times. We are here to explore all funding streams available and to advise on the best options for your company to reduce training costs for you and your staff, ensuring value for money without compromising on quality. Group discounts are also available so speak to us to find out how we can minimise the costs of the courses selected for groups of staff. Courses eligible for SFI funding are in white; non-sfi eligible courses are shaded. If you are eligible for SFI funding, depending on the size of the company, you could be eligible to receive up to 70% funding towards the course cost.

3 Advice, Guidance, Employment Related Services & Contact Centre Agored Cymru Level 3 Diploma in Employment Related Services 18 months OCR Level 3 Certificate in Advice & Guidance 9 months OCR Level 4 Diploma in Advice & Guidance 18 months Agored Cymru Level 4 Diploma in Advice & Guidance 18 months C&G Level 2 NVQ Certificate in Contact Centre Operations 9 months C&G Level 3 NVQ Diploma in Contact Centre Operations 18 months C&G Level 4 NVQ Diploma in Contact Centre Operations 24 months Level 6 Career Information & Advice 24 months C&G Level 2 Principles in Contact Centre Operations VRQ 6 months C&G Level 2 Award in Independent Advocacy 3 months C&G Level 3 Certificate in Independent Advocacy 12 months C&G Level 3 Diploma in Independent Advocacy 18 months Business Improvement Techniques EAL Level 2 NVQ Diploma Business Improvement Techniques 24 months EAL Level 3 NVQ Diploma Business Improvement Techniques 24 months EAL Level 4 NVQ Diploma Business Improvement Techniques 24 months Level 3 Diploma in Business Improvement Techniques VRQ 18 months Customer Service, Business & Administration, Sales, IT, Financial Services and Tourism & Travel World Host Level 2 Award in Principles of Customer Service 1 day Level 1 NVQ Certificate in Business Administration 6 months

4 Level 2 NVQ Certificate in Business Administration 9 months Level 2 NVQ Diploma in Business Administration 18 months Level 3 NVQ Certificate in Business Administration 12 months Level 3 NVQ Diploma Business Administration 18 months Level 4 NVQ Certificate in Business Administration 12 months Level 4 NVQ Diploma Business Administration 24 months Level 2 NVQ Certificate in Sales 9 months Level 2 NVQ Diploma in Sales 18 months Level 3 NVQ Certificate in Sales 9 months Level 3 NVQ Diploma in Sales 18 months Level 2 NVQ Diploma in Travel Services 18 months Level 3 NVQ Diploma in Travel Services 18 months OCR Level 1 Award IT User Skills 3 months OCR Level 1 Certificate IT User Skills 6 months OCR Level 1 Diploma IT User Skills 18 months OCR Level 2 Award IT User Skills 6 months OCR Level 2 Certificate IT User Skills 6 months OCR Level 2 Diploma IT User Skills 18 months OCR Level 3 Award IT User Skills 6 months OCR Level 3 Certificate IT User Skills 9 months OCR Level 3 Diploma IT User Skills 18 months Level 3 Certificate in ICT Systems & Principles 9 months Level 4 HNC Diploma in Computer & Systems Development 24 months Level 2 NVQ Certificate in Marketing 9 months Level 3 NVQ Certificate in Marketing 9 months Level 3 NVQ Diploma in Marketing 18 months

5 Energy Centre (Gas, Electrical, Energy & Plumbing) Inspection & Testing DAY 1 4 days Inspection & Testing EVE 1 12 weeks Design & Verification 4 days Health & Safety, Leadership & Management, Facilities and Sustainable Resource Management CMI Level 2 Diploma in Team Leading 18 months CMI Level 3 Diploma in Management 18 months C&G Level 2 Certificate in Facilities Services 9 months ILM Level 3 Award in Leadership & Management 3 months LM Level 3 Diploma in Management 24 months CMI Level 3 Award in First Line Management 3 months C&G Level 3 Certificate in Facilities Management 12 months BIFM Level 2 Certificate in Facilities Services 9 months BIFM Level 3 Certificate in Facilities Management 9 months BIFM Level 3 Diploma in Facilities Management 18 months BIFM Level 4 Diploma in Facilities Management Practice 18 months C&G Level 2 Certificate in Facilities Services Principles VRQ 6 months BIFM Level 2 Certificate in Facilities Services Principles VRQ 6 months ILM Level 3 Certificate in Facilities Management VRQ 9 months BIFM Level 3 Certificate in Facilities Management Practice VRQ 9 months ILM Level 4 NVQ Diploma in Management 18 months CMI Level 5 NVQ Diploma in Management 18 months CMI Level 5 Award in Management & Leadership 3 months CMI Level 5 Certificate in Management & Leadership 6 months CMI Level 5 Diploma in Management & Leadership 18 months CMI Level 7 Award in Strategic Management & Leadership 3 months CMI Level 7 Certificate in Strategic Management & Leadership 9 months ,038 1,297.50

6 Level 1 Diploma in General Recycling Operatives 18 months Level 2 Diploma for Sustainable Recycling Activities 18 months Level 3 Diploma for Sustainable Recycling Activities 18 months Level 4 Diploma in Waste Management Operations 12 months Level 2 Certificate for Sustainable Resource Management VRQ 6 months Level 3 Certificate for Sustainable Resource Management VRQ 12 months Health & Social Care C&G Level 2 Diploma in Health & Social Care (Adults) 18 months C&G Level 3 Diploma in Health & Social Care (Adults) 24 months C&G Level 3 Diploma in Perioperative Care 24 months C&G Level 3 Diploma in Clinical Health Care Support 24 months C&G Level 3 Diploma in Health & Social Care (CYP) 24 months C&G Level 3 Award in Working with Substance Misuse 6 months C&G Level 3 Certificate in Working with Substance Misuse 6 months C&G Level 4 Certificate in Working with Substance Misuse 6 months L5 Diploma Leadership & Management for Care Services (CYP Res Man) 24 months L5 Diploma Leadership & Management for Care Services (CYP Man) 24 months L5 Diploma Leadership & Management for Care Services (Adults Man) 24 months L5 Diploma Leadership & Management for Care Services (Adults Res) 24 months L5 Diploma Leadership & Management for Care Services (CYP Adv) 24 months L5 Diploma Leadership & Management for Care Services (Adv Adults) 24 months

7 Housing, Retail, Warehousing, Storage & Logistics OCR Level 1 NVQ Certificate in Customer Service 9 months OCR Level 2 NVQ Certificate in Customer Service 9 months OCR Level 3 NVQ Diploma in Customer Service 18 months OCR Level 2 Diploma in Customer Service 18 months OCR Level 3 Diploma in Customer Service 24 months OCR Level 1 Award in Retail Skills 3 months OCR Level 1 Certificate in Retail Skills 6 months OCR Level 1 Diploma in Retail Skills 18 months OCR Level 2 Award in Retail Skills 3 months OCR Level 2 Certificate in Retail Skills 9 months OCR Level 2 Diploma in Retail Skills 18 months OCR Level 3 Diploma in Retail Skills 18 months Level 1 Award in Warehousing & Storage 6 months Level 1 Certificate in Warehousing & Storage 6 months Level 2 Certificate in Warehousing & Storage 9 months Level 3 Diploma in Warehousing & Storage 18 months Level 2 Certificate in Logistics Operations 9 months Level 3 Certificate in Logistics Operations 9 months Level 2 NVQ Certificate in Housing 6 months Level 3 NVQ Certificate in Housing 9 months CIH Level 2 Certificate in Housing Practice 6 months CIH Level 3 Award in Housing Practice 9 months CIH Level 3 Certificate in Housing Practice 9 months CIH Level 4 Certificate in Housing Practice 12 months