(NVQ/QCF) Business and Administration Intermediate Apprenticeship Level 2

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2 (NVQ/QCF) Business and Administration Intermediate Apprenticeship Level These qualifications are aimed at those seeking work in administration and those already working in organisations who wish to develop their administration skills. The qualifications are designed to cater for the wide range and diversity of job roles where competence in business administration is vital. They also reflect the range and depth of competence in business skills, required by individuals working in all organisations. Components Diploma in Business administration Level. Functional Skills - Math Level 1, English Level 1, ICT level 1, Employment Rights and Responsibilities (ERR) [Optional unit or Skills CFA Workbook] and Personal Learning and Thinking Skills (PLTS) [All 6 have been mapped to the Mandatory units] Awarding Body EDEXCEL Overview Industry recognised certification for Business and administration Duration 1 months minimum Requirements To complete this qualification, candidates must achieve 45 Credits from a choice of units specialising within your service administration sector. Delivery All workplace based (for individual groups) Assessment Observation, discussion, personal statement, supporting documentation, testimony, questioning. Learner Support Learning material, optional in-company workshops Progression Business and Administration, Customer Service or Management Advanced Apprenticeship at Level 3 or job roles such as Office Executive, Office Supervisor or Personal Assistant Fees Subject to eligibility

3 (Level NVQ/QCF) Diploma in Business Administration - Qualification structure To achieve the Business administration full Level qualification, the learner must complete a minimum of forty-five credits, of which thirty-six credits must be selected from units at Level or above; twenty-one credits must be completed from Group A Mandatory Units, a minimum of fourteen credits from Group B optional units and a minimum of ten credits from Group B, C and D optional units [maximum ten from C and six from D]. Group A - Mandatory Units QCF level Credit Communicate in a Business Environment 3 Understand Employer Organisations 4 Principles of Providing Administrative Services 4 Principles of Business Document Productions and 3 Information Management Manage Personal and Professional Development 4 Develop Working Relationships with Colleagues 3 Group B - Optional Units QCF level Credit Administer the Recruitment and Selection Process 3 Handle Mail 3 Organise Business Travel or Accommodation 4 Provide Reception Services 3 Provide Administrative Support for Meetings 4 Prepare Text from Notes Using Touch Typing 4 Manage Diary Systems Collate and Report Data 3 Contribute to the Organisation of an Event 3 Employee Rights and Responsibilities Prepare Text from Shorthand 6 Buddy a Colleague to Develop their Skills 3 Store and Retrieve Information 4 Administer Parking Dispensation 3 Administer Finance 4 Prepare Text from Recorded Audio Instruction 4 Archive Information 3 Administer Human Resource Records 3 Produce Business Documents 3

4 Group B - Optional Units (Cont.) QCF level Credit Produce Minutes of Meetings 3 Meet and Welcome Visitors in a Business 1 Environment Health and Safety in a Business Environment 1 Use a Telephone and Voic System 1 Contribute to the Development and Implementation 3 6 of an Information System Monitor Information Systems 3 8 Develop a Presentation 3 3 Deliver a Presentation 3 3 Maintain and Issue Stationery and Supplies 3 Use and Maintain Office Equipment Group C Optional Units QCF level Credit Using 3 Bespoke Software 3 Spreadsheet Software 4 Data Management Software 3 Presentation Software 4 Work Processing Software 4 Website Software 4 Deliver Customer Service 5 Participate in a Project 3 3 Processing Customers Financial Transactions 4 Payroll Processing 5 Process Information about Customers 3 Develop Customer Relationships 3

5 Group D Optional Units QCF level Credit Understand the Use of Research in Business 6 Understand the Legal Context of Business 3 6 Principles of Marketing Theory 4 Principles of Digital Marketing 5 Principles of Customer Relationships 3 Understand Working in a Customer Service Exploring Social Media Understand the Safe Use of Online and Social Media 4 Principles of Equality and Diversity in the Workplace Principles of Team Leading 5 Environment Know how to Publish, Integrate and Share Using Social Media Platforms

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