Services Catalogue Australia

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2 Services Catalogue Australia Westcon-Comstor Services works with our resellers and vendors to discover, develop and deliver opportunities that provide greater strategic insight, richer margin and longer-term customer engagements through our decades of experience and unique in-house skillsets of engineers, support decks, certifications and global delivery models. Our Services offering is represented by 4 pillars; Supply Chain Services, Professional Services, Support Services and Education Services. SUPPORT SERVICES PORTFOLIO

3 Configure to Order CTOP Westcon-Comstor has partnered with Cisco in providing Configuration and installation of BE 6000 Server Hardware, and the associated software. Services Overview This service to provide a Day 0 Configuration of Cisco BE 6000 Server and Software. This service can be ordered from the Cisco Portal The Config To Order Portal provides the ability to make changes to the configuration, prior to the user submitting the order as final. Scope of Services Configure VMware ESXi Hosts Install/copy latest version s of Cisco CORE OVA/ISO images Install application s OVA/ISO images as outlined Install and configure IP/Authentication/Domain configuration Configure PRIME software Apply Major Software updates to bring software revisions current The service relates to : Server Hardware Validation: Westcon Australia will validate all components within the outlined Server hardware to be operational and configure QTY x 1 BE 6000 Server s based on the following models and Application detail: BE6K Medium-Density Server : BE6K-ST-BDL-K9 1RU rack-mount server, dual Intel Xeon processor ES-2609 (four cores and 2.4 GHz), 32GB of RAM, Ethernet ports on motherboard, VMWare and unified communications applications boot from DAS* (four 500GB 7200-rpm SFF* disks with RAID* 10), and one 650W power supply (2 nd power supply optional). BE6K High-Density Server : BE6K-STBDL-PLS-K9 1RU rack-mount server, dual Intel Xeon processor ES-2665 (eight cores and 2.4 GHz), 48 GB of RAM, Ethernet ports on motherboard, VMWare and unified communciations applications boot from DAS* (eight 300-GB, 15,000-rpm SFF* disks with RAID*5), and two 650W power supplies. Business Edition Base Software Version: Westcon Australia will validate the manufacture shipped DataStore software versions. All images will be updated to the latest software as requested below. SKU WGOS-INT-CSC-CTOP-BE6KMD Description CTOP Config Services Medium Density WGOS-INT-CSC-CTOP-BE6KHD CTOP Config Services High Density

4 Cisco Installation Services On Site Deployment Services in Australian Capital Cities Assumptions Rates are for Australian capital cities and includes travel to site within 50km from the city centre. Rates are based on all work being performed during normal office hours. Minimum of 4 hours per engagement will be charged. Rates quoted are T&M rates. For specific/fixed cost SOW s, please request a fixed quote. Site will be ready for installation, all infrastructure work will be complete prior to engineer arriving on site. SOW and purchase order must be received before engineer will be confirmed. Predictive Wireless Surveys Assumptions All floor plans are current at the time of doing the survey. Access to the areas of high usage are provided, eg. conference and meeting rooms. Access Point family that is preferred eg. Cisco 2600 or Aruba 103 series Access Points etc, is provided. Client will be required to provide Architectual maps of the premises including all floors to enable this service to be provided. In the case where external antennas are required, antenna parameters will be provided. Deliverables A professional paper based survey will be conducted using Ekahau Software. The survey will produce a detailed report showing: Heat maps AP Placement Signal strength Predicted signal to noise data rates Report will be delivered within 10 days of receiving a purchase order.

5 Staging Services Cisco We will stage your devices prior to shipping to site. For devices up to and including Category 3, we will stage the devices on the same day if the details are received by 10am and the order does not exceed 5 devices. For greater quantity orders or more complex configurations, additional time must be allowed. Standard Staging Inclusions Unpacking and benching of device and accessories Installation of purchased line cards, power supplies and accessories Power up test Repacking and relabelling of device Exclusions Cost of sourcing, obtaining and supplying any hardware that isn t part of customer hardware purchase Replacement of items that fail testing unless cover by vendor warranty Deliverables Log file verifying built configuration All cartons relabelling with details of device as configured Advanced Staging Inclusions All deliverables from Standard Staging Services Apply customer supplied IP address to device Load Customer supplied Configuration to device Install a particular version of software and/or firmware onto the device Install Network modules Installation and Registration of Licences Application of customer supplied asset labels Power up Testing Serial numbers & MAC address of all items recorded Asset Tagging Exclusions Creation or validation of the configuration files to be loaded to the device Any correction of errors within the configuration file Cost of required software upgrades if necessary to unlock device functionality Configuration of software or device features Printing of non-standard label ie. coloured labels, clear labels etc Deliverables Log file verifying built configuration A standard Excel file will be supplied recording part code, asset number, serial number, MAC address and date

6 Cisco UCS Rack Series Services Cisco C-series Server Assembly Pricing applies per individual server, assembly to take place at Westcon staging facility at time of hardware order. Scope Unpack and bench unit All additional components installed into server chassis Package unit ready for shipping Excluded from Scope DOA test Firmware update OS configuration Cisco C-Series Server Assembly, Firmware update and DOA test Pricing applies per individual server, assembly to take place at Westcon staging facility at time of hardware order. Scope Unpack and bench unit All additional components installed into server chassis DOA test Firmware upgraded Package unit ready for shipping Excluded from Scope OS installation / configuration Cisco C-series Server Installation Pricing applies per individual server Scope Unpacking of server onsite Rack or stack of server into customer rack Power cabling Power on test Excluded from Scope OS installation / configuration Removal of packaging from site