AT&T NetBond User Guide

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1 AT&T NetBond User Guide For HPE Rapid Connect Publication Date: 11/1/2015 Revision: 1.0

2 Legal Disclaimer Copyright AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. This document is not an offer, commitment, representation or warranty by AT&T and is subject to change. The information contained in this document should not be duplicated, transmitted, or disclosed, in whole or in part without the expressed written consent of AT&T. Information in this document is subject to change without notice. AT&T assumes no responsibility for any errors or omissions in this document. Use of this document and the information is pursuant to the terms and conditions of your service agreement with AT&T. i

3 Table of Contents 1 About AT&T NetBond Ordering AT&T NetBond Contracting Activating Your AT&T Cloud Solutions Account Ordering HPE Rapid Connect Provisioning AT&T NetBond Provisioning AT&T NetBond Configure Service Provisioning AT&T NetBond Payment Confirmation Provisioning AT&T NetBond Create VNC Provisioning AT&T NetBond Purchase Summary Screen Configuring AT&T NetBond with HPE Rapid Connect Assign VLAN Managing AT&T NetBond with HPE Managing Your Minimum Bandwidth Commitment Managing Subaccount Disconnects Troubleshooting and Support Ping from an Endpoint on MPLS Network If the Ping is Successful If the Ping is Not Successful Technical Support Support Plan Details Base Support Enhanced Support...26 ii

4 Table of Tables Table 4-1: Configure NetBond... 5 Table 4-2: VNC Creation Options and Actions... 9 Table 5-1: VLAN Creation Options and Actions...13 Table 7-1: Priority Levels for Service Tickets...24 iii

5 Table of Images Figure 4-1: AT&T Cloud Solutions Portal - Product Options... 3 Figure 4-2: AT&T Cloud Solutions Portal - Configure Service... 4 Figure 4-3: Payment Confirmation Screen... 6 Figure 4-4: Manage VNCs and VLANs Option... 6 Figure 4-5: Select Provider Dropdown... 7 Figure 4-6: Select Location Dropdown and Create VNC Button... 7 Figure 4-7: Create VNC Screen... 8 Figure 4-8: Purchase Summary Screen...10 Figure 4-9: Order Confirmation Screen...11 Figure 5-1: Manage VNCs and VLANs Option...11 Figure 5-2: Assign VLAN Button...12 Figure 5-3: Assign a VLAN Screen...13 Figure 5-4: Assigning a VLAN Status Screen...14 Figure 5-5: Example of Customer Service Key Figure 6-1: Shortcuts in the My Dashboard View of the My Account Screen...16 Figure 6-2: Accessing Usage Reports for Your Account...16 Figure 6-3: Daily Reports...17 Figure 6-4: Monthly Reports...17 Figure 6-5: Manage Subaccount...18 Figure 6-6: Delete Subaccount...18 Figure 6-7: Subaccount Status...19 Figure 7-1: Troubleshooting Diagram...20 Figure 7-2: My Services Technical Support Chat Now...22 Figure 7-3: Submitting a Service Ticket...23 Figure 7-4: Submitting a Service Ticket - Step Two...23 Figure 7-5: Open a Service Ticket Detail Screenshot...24 Figure 7-6: View My Profile...25 Figure 7-7: Manage/Edit Profile...25 Figure 7-8: Upgrade a Support Plan...26 Figure 7-9: Pick a Support Plan...27 iv

6 1 About AT&T NetBond AT&T NetBond is a network-enabled cloud solution that allows you to extend your MPLS (multi-protocol label switching) Virtual Private Network (VPN) to cloud service providers for the delivery of business applications through fast and highly secure connectivity. AT&T NetBond uses patented technology that implements Software Defined Network (SDN) capabilities, providing traffic routing flexibility and integration of VPN to cloud service providers. From a security perspective, AT&T NetBond isolates traffic from the Internet and from other cloud traffic, thereby reducing exposure to risks and attacks such as DDoS (Distributed Denial of Service). AT&T NetBond allows you to create highly secure, private and reliable connectivity to cloud services in minutes without additional infrastructure investments and long-term contract commitments. We also enable end-to-end integration with cloud service providers, resulting in a common customer experience - regardless of the cloud platform. This guide is designed to help you order and configure your AT&T NetBond VLANs (Virtual Local Area Networks) using Hewlett-Packard Enterprise (HPE) Rapid Connect. For more information about AT&T NetBond, please refer to the following: AT&T NetBond Service Guide AT&T Cloud Solutions Portal AT&T Cloud Solutions Service Guide AT&T Enterprise Services Website 2 Ordering AT&T NetBond To order AT&T NetBond, you will need the following: An agreement establishing the contractual terms that apply to the AT&T NetBond Service, which normally means an AT&T Master Agreement and an AT&T NetBond Pricing Schedule (or Pricing Addendum as applicable). An AT&T Cloud Solutions Account that is activated in the AT&T Cloud Solutions portal. The following sections describe how to complete each of these. 2.1 Contracting Before NetBond can be used with your VPN, you must execute one of the following documents: Existing AT&T Cloud Services Customers: Review and execute the AT&T Cloud Services Pricing Addendum to add terms applying to your purchase of AT&T NetBond Service. Page 1 of 27

7 New AT&T Cloud Services Customers: Review and execute the AT&T Cloud Services Pricing Schedule to add terms applying to your purchase of AT&T NetBond Service. Your AT&T Account Manager will help you with your contract questions. 2.2 Activating Your AT&T Cloud Solutions Account Once the AT&T Cloud Services contract is signed by you, countersigned by AT&T and your account is set up in the AT&T Cloud Solutions portal, you will receive a "Welcome" with instructions for how to activate your AT&T Cloud Solutions Account. 3 Ordering HPE Rapid Connect Please contact your HPE representative or select "Contact Us" from hp.com. 4 Provisioning AT&T NetBond Once your AT&T NetBond contract has been finalized, log in to the AT&T Cloud Solutions portal with the credentials you received from the "Welcome" . Select the Products option from the top menu, select AT&T NetBond under the Network Enablement option, and then click Buy Now for NetBond: Page 2 of 27

8 Figure 4-1: AT&T Cloud Solutions Portal - Product Options 4.1 Provisioning AT&T NetBond Configure Service After selecting the NetBond service (shown in figure 4-1), you will see the "Configure Service" screen shown in figure 4-2. Page 3 of 27

9 Figure 4-2: AT&T Cloud Solutions Portal - Configure Service The following table describes the options on the "Configure Service" screen, and the action that should be taken for each. When you have selected your options, click the Continue button. Page 4 of 27

10 Option Action Account Select an account from the dropdown. SubAccount Select a subaccount from the dropdown. Service Select AT&T NetBond. Pick a Support Plan (For additional details on support, see section 7.3.) Select one of the following plans: Base Support (Included with each cloud service at no additional cost). Subaccount Enhanced Support (+$19.95 / month)*. Enterprise Enhanced Support (+$99.95 / month)*. *Note: These support services will be waived. Contact your account manager for details. Table 4-1: Configure NetBond 4.2 Provisioning AT&T NetBond Payment Confirmation Click Continue when you see the "Payment Confirmation" screen. Note: Credit card payment is not available for NetBond services, so Invoice will be the only selection. Page 5 of 27

11 Figure 4-3: Payment Confirmation Screen 4.3 Provisioning AT&T NetBond Create VNC To continue with the configuration of AT&T NetBond with HPE, you will need to create a Virtual Network Connection (VNC). Log on to the AT&T Cloud Solutions portal and follow these steps to create VNCs: 1. On the "My Dashboard" screen in the My Account tab, select Manage VNCs and VLANs as shown in figure 4-4. Figure 4-4: Manage VNCs and VLANs Option Page 6 of 27

12 2. Select the provider you wish to create the VNC for: Figure 4-5: Select Provider Dropdown 3. Select the location and click the Create VNC button: Figure 4-6: Select Location Dropdown and Create VNC Button Page 7 of 27

13 By clicking Create VNC, you will bring up the "Create VNC" pop-up screen (figure 4-7). All fields must be filled in to create a new VNC. Figure 4-7: Create VNC Screen The following table describes the options on the "Create VNC" screen, and the action that should be taken for each. When you have selected your options, click Continue. Option Provider Location VNC name Select VPN Action Select HPE Rapid Connect. Select the location for this VNC. Note: If selecting Alpharetta, you must also repeat this process for Suwanee and vice versa. A VNC is needed for each location. The VNC pair (1 for each) must also be the same bandwidth size (for example 40Mbps/40Mbps). Tulsa will only need one VNC. Choose a VNC name that will be recognizable to your organization. Note: There is a 64-character limit for VNC names. From the dropdown list, select the AT&T MPLS VPN you Page 8 of 27

14 Option Community Value Tag Bandwidth Commitment Action wish to use for AT&T NetBond connectivity. Note: If the VPN ID is missing, contact your AT&T account team for assistance. Default to False. Note: Prior to selecting True, consult with your AT&T account team or network engineer. Selecting True filters the IP routes advertised to HPE to only those with the BGP community value of 8030:999. Choose a minimum bandwidth commitment using the slider control. A minimum bandwidth commitment can be adjusted prior to the end of each billing cycle to minimize overage charges. See section 6.1 for more information. Note: The bandwidth size must be the same for Alpharetta and Suwanee. Table 4-2: VNC Creation Options and Actions 4.4 Provisioning AT&T NetBond Purchase Summary Screen The "Purchase Summary Screen" (figure 4-8) will allow you to: Review a summary of your service purchase information. Check a box to acknowledge that you are purchasing AT&T NetBond. Enter a promotional code. Note: If your AT&T account team has provided you with a promotional code, enter it in the Promotion box and click Update Total. Submit your order by clicking the Place My Order button. Page 9 of 27

15 Figure 4-8: Purchase Summary Screen Once you click on Place My Order, you will see an "Order Confirmation" Message: Page 10 of 27

Figure 4-9: Order Confirmation Screen Once you have successfully ordered AT&T NetBond, and created your VNC (Virtual Network Connection), you will receive an email confirmation.

5 Configuring AT&T NetBond with HPE Rapid Connect To continue with the configuration of AT&T NetBond with HPE Rapid Connect, you will need to assign a VLAN to your VNC.

16 Figure 4-9: Order Confirmation Screen Once you have successfully ordered AT&T NetBond, and created your VNC (Virtual Network Connection), you will receive an confirmation. At that point, billing for the VNC is initiated. Each VNC that is created will incur billing until such time that it is deleted. 5 Configuring AT&T NetBond with HPE Rapid Connect To continue with the configuration of AT&T NetBond with HPE Rapid Connect, you will need to assign a VLAN to your VNC. By assigning a VLAN to a VNC, you are allowing a virtual connection to occur between AT&T NetBond and the CSP (Cloud Service Provider). Note: Only one VLAN can be assigned to a VNC. Hover your mouse over the "My Account" screen, and click Manage VNCs and VLANs beneath AT&T NetBond in the Service Management column, as shown in figure 5-1. Figure 5-1: Manage VNCs and VLANs Option Page 11 of 27

1 Assign VLAN Figure 5-2: Assign VLAN Button To assign a Virtual Local Area Network (VLAN) to a Virtual Network

17 On the "Manage AT&T NetBond" screen, select HPE Rapid Connect as the provider (figure 5-2). Note: The Assign VLAN button will appear if there are currently no VLANs assigned to a VNC. 5.1 Assign VLAN Figure 5-2: Assign VLAN Button To assign a Virtual Local Area Network (VLAN) to a Virtual Network Connection (VNC), click the Assign VLAN button. Clicking on the button will open the Assign a VLAN popup screen as shown in figure 5-3. Page 12 of 27

18 Figure 5-3: Assign a VLAN Screen The following table describes the options on the "Assign a VLAN" screen, and the action that should be taken for each. When you have selected your options, click the Submit button. Option VLAN Name Direct Subnet Direct Subnet Prefix Action Enter the VLAN name of your choice. Consider using a similar name to what the VNC was named in section 4.3. Note: There is a 19-character limit for this name. These fields contain your VLAN IP. Enter the network address of a /29 subnet that you have allocated to this VLAN. Do not include the "/29" subnet mask (as this is already indicated by the default value /29 in the Direct Subnet Prefix field). The subnet should be sourced out of your enterprise IP address space. This does not need to be a publicly registered subnet. The /29 is standard and cannot be changed. Table 5-1: VLAN Creation Options and Actions Note: This may take several minutes to complete, during which time a status screen will appear (as shown in figure 5-4). There is a Refresh button in the upper-right corner that can be clicked to check provisioning status. Page 13 of 27

Figure 5-4: Assigning a VLAN Status Screen You will receive a confirmation email from AT&T Cloud Services (example shown in figure 5-5) once the VLAN has been created on the VNC.

19 Figure 5-4: Assigning a VLAN Status Screen You will receive a confirmation from AT&T Cloud Services (example shown in figure 5-5) once the VLAN has been created on the VNC. The contains information that is required by HPE to complete the process. The must be sent to your HPE Account Representative. If you do not have an HPE Account Rep, send it to rapid.connect@hpe.com. The HPE Account Representative will engage the HPE Implementation team, and the implementation team will validate technical details and coordinate the remaining steps of the configuration with you. This process may take up to 7 days. Page 14 of 27

20 Figure 5-5: Example of Customer Service Key Once HPE has successfully completed the VLAN creation on their side, your VLAN Status will change to Active within the AT&T Cloud Services Portal, and you will see Success indicated in the "My Task Manager" section of the VLAN Assignment Complete screen. At this point, connectivity has been established between your AT&T MPLS VPN and your newly created HPE Rapid Connect account. Once completed, the VLAN status in the AT&T Portal will change from Pending to Active. 6 Managing AT&T NetBond with HPE After logging in, you will see the My Dashboard view of your account screen. You can manage the details of your AT&T NetBond account and use the Shortcuts for common tasks, as shown in figure 6-1. Page 15 of 27

21 Figure 6-1: Shortcuts in the My Dashboard View of the My Account Screen 6.1 Managing Your Minimum Bandwidth Commitment For your customer connection, select a Minimum Bandwidth Commitment (MBC) by VNC and select the capacity commitment in Mbps, which is a fixed rate. Overage rates will apply for sustained capacity over the package commitment levels. Overage rates will be calculated by measuring bandwidth demand for a VNC in bits per second, for each five minute period during the month for both inbound to the VNC and outbound from the VNC. AT&T will select the 95th percentile five-minute usage period of the larger direction (inbound or outbound). This value will be divided by 1,000,000 to obtain the sustained bandwidth volume in Mbps (Megabits per second). It is advised that you generate daily and/or monthly reports to view your 95th In/Out percentiles. Note: Any MBC changes must be made by the last day of the calendar month to be in effect for the next bill cycle. To monitor your usage, hover over My Account and click Reports, as shown in figure 6-2. Figure 6-2: Accessing Usage Reports for Your Account Page 16 of 27

2 Managing Subaccount Disconnects If you need to disconnect a subaccount from your AT&T NetBond Service, go to My Dashboard,

22 Both Daily and Monthly Bandwidth Usage Reports are available, as shown in figures 6-3 and 6-4. Figure 6-3: Daily Reports Figure 6-4: Monthly Reports 6.2 Managing Subaccount Disconnects If you need to disconnect a subaccount from your AT&T NetBond Service, go to My Dashboard, then click Manage Subaccount under Shortcuts (figure 6-5). Note: Deleting the subaccount will delete the VNC. Additionally, you must contact HPE to inform them of the disconnect prior to disconnecting the VNC/VLAN. Page 17 of 27

23 Figure 6-5: Manage Subaccount Select the subaccount to be disconnected and click Delete Subaccount (figure 6-6). Figure 6-6: Delete Subaccount Upon successful deletion of the subaccount, the status will change to Disconnected, as shown in figure 6-7. Page 18 of 27

Figure 6-7: Subaccount Status 7 Troubleshooting and Support If you are unable to connect to applications hosted by a Cloud Service Provider (CSP) across your NetBond connection, use the following

24 Figure 6-7: Subaccount Status 7 Troubleshooting and Support If you are unable to connect to applications hosted by a Cloud Service Provider (CSP) across your NetBond connection, use the following troubleshooting steps. This will begin to isolate the issue and make it easier for Technical Support to assist you. Figure 7-1, the Troubleshooting Diagram, illustrates the troubleshooting steps that will be described in this section. Please note that additional steps may be necessary with your Cloud Service Provider or other AT&T teams. Page 19 of 27

25 Figure 7-1: Troubleshooting Diagram 7.1 Ping from an Endpoint on MPLS Network Attempt a ping from an endpoint on your MPLS network (Point A in the Troubleshooting Diagram) to the IP assigned to the HPE WCL router edge router (Point C). NOTE: This is the second IP from the NetBond VLAN If the Ping is Successful If the ping is successful, it indicates the following: 1. The MLPH-VPN connection is good from the customer endpoint (Point A) thru the MPLS network, and thru the NetBond connection (Point B) to the HPE WCL router (Point C). 2. Open a trouble ticket within AT&T via the portal to have AT&T check the AT&T network environment. If no issues are found, then you should contact HPE. Note: HPE should be contacted only after an internal case has been opened and verified within AT&T. 3. If the connection is successful for pings and traceroutes, and there was nothing found wrong within the AT&T network, the issue may be with HPE. Engage HPE directly. Page 20 of 27

26 7.1.2 If the Ping is Not Successful If the ping is not successful, perform the following troubleshooting steps: Note: Before completing the process below, please validate within the AT&T Cloud Services Portal that the VLAN is active under the VNC. 1. Check for VLAN IPs (Points B and C) in the routing tables on the customer edge routers (Point A). a. If the VLAN IPs are NOT in the routing tables, the issue could be with the AVPN or NetBond. Please submit a NetBond ticket via the AT&T Cloud Portal. b. If the VLAN IPs are in the routing tables, go to step two. 2. Perform a traceroute from the endpoint on the MPLS network (Point A) to the HPE (Point C) IPs. Determine where the traceroute dies, then go to step three or four. 3. If the traceroute fails before the AT&T IPE (Point B): a. Check with your internal network engineer to verify network connectivity across the customer network. b. If all connectivity tasks in the customer network are good, there could be a problem in the AT&T MPLSVPN (AVPN) network. Please submit a trouble ticket with the AT&T VPN Care team. 4. If the traceroute fails at the AT&T IPE (Point B), there could be a problem in the NetBond connection. Please submit a NetBond ticket via the AT&T Cloud Portal. 7.2 Technical Support If you are still unable to resolve your connection issue after walking through the troubleshooting steps in section 7.1, utilize the "Chat Now" option under "My Dashboard" as shown in figure 7-2. Page 21 of 27

27 Figure 7-2: My Services Technical Support Chat Now You also have the option to submit a service ticket. To submit a service ticket, use the following steps: 1. Hover over My Account and click Ticketing under Quick Links (figure 7-3). Page 22 of 27

Figure 7-3: Submitting a Service Ticket 2. Select the appropriate subaccount and click New Ticket (figure 7-4). Figure 7-4: Submitting a Service Ticket - Step Two 3.

28 Figure 7-3: Submitting a Service Ticket 2. Select the appropriate subaccount and click New Ticket (figure 7-4). Figure 7-4: Submitting a Service Ticket - Step Two 3. On the Open New Ticket Screen (figure 7-5), complete the following ticket information fields: Cloud Service: Select AT&T NetBond Priority Level: Select the appropriate priority level from the following options: Portal Priority Status Response Status Update Interval Critical min 30 min 1 hour High 30 min 1 hour 2 hours Normal 2 hours Daily Page 23 of 27

29 Portal Priority Status Response Status Update Interval Low 1 business day Daily Table 7-1: Priority Levels for Service Tickets Issue Summary: Select the appropriate Issue Summary. Issue Description: Provide details regarding the issue you are experiencing. Click "Submit". Figure 7-5: Open a Service Ticket Detail Screenshot 4. To receive an confirmation that your ticket has been submitted, you may need to update your profile to I wish to receive ticket notifications, as the default for this is set to I do not wish to receive ticket notifications. To do this: Hover over My Account and select View My Profile (figure 7-6). Choose Edit and My notifications preferences, and select I wish to receive ticket notifications (figure 7-7). Page 24 of 27

Base Support, which is included with each cloud service at no additional

30 Figure 7-6: View My Profile 7.3 Support Plan Details Figure 7-7: Manage/Edit Profile In addition to Base Support, which is included with each cloud service at no additional cost, Enhanced Support is available per subaccount or per enterprise account Base Support Base support is included with each cloud service at no additional cost, providing AT&T Cloud Services users with online support and technical resources. Page 25 of 27

31 7.3.2 Enhanced Support Enhanced support is available per enterprise (per country). This support covers any cloud service you have today, as well as new ones that you may add tomorrow. In addition to the resources provided under base support, enhanced support provides access to our AT&T Cloud Services technical support team. This team is available by phone or to answer your questions 24 x 7 x 365. To upgrade your support plan, select Manage Accounts in the Settings section of the "Manage Accounts" page, and then click Upgrade under the Support Level heading(figure 7-8). Next, pick an enhanced Support Plan that best meets your company needs (figure 7-9). Note: Contact your account manager for details on waiving the fees for the upgrade in support. Figure 7-8: Upgrade a Support Plan Page 26 of 27

32 Figure 7-9: Pick a Support Plan Page 27 of 27

Service Activation of AT&T NetBond

Service Activation of AT&T NetBond For SunGard Availability Services TM (AS) and AT&T Enterprise Recovery Services (ERS) Publication Date: 11/16/2015 Revision: 1.0 Legal Disclaimer Copyright AT&T Intellectual