elmeg hybird300/600 HOTEL The ideal communication solution for medium-sized companies, service providers, and freelancers bintec - elmeg

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1 VPN elmeg hybird300/600 The ideal communication solution for medium-sized companies, service providers, and freelancers HOTEL Auto Attendant Mini Call Center Modular Expansion DECT Mobile Device Integration CTI Voic Hotel Applications Teldat bintec - elmeg

2 The elmeg hybird equipped to meet the demands of tomorrow, today Modules provide customized upgrades that are quick, simple, and easy to plan Teldat s innovative elmeg hybird 300 and 600 systems are shaping A high development priority for Teldat was safeguarding your The elegance of the elmeg hybird system is reflected in its simple and cost-effective and the cost of future expansion easy the future with powerful hybrid communications technology made investments by ensuring existing infrastructure and equipment modular expansion options and a flexible licensing model. to calculate. in Germany. Businesses can easily expand these VoIP telephone such as telephones and external applications can continue to be These features let you customize the elmeg hybird to match your The hybird 600 has no fixed TDM ports of any kind in its base systems with proven analog or ISDN technology (S0 internal or ex- used. The elmeg hybird was developed as a pure IP telephone sys- needs by adding users, SIP clients, or SIP channels. The purely IP- configuration, making it a pure IP system. A number of interfaces ternal, Up0) and a range of additional IT components from Teldat. tem based on our convergent software platform. Hybird stands for based system still provides option of adding conventional inter- have been implemented directly on the motherboard: External elmeg hybird solutions offer a remarkably flexible modular design seamless integration of advanced IP technology with conventional faces, enabling easy migration from conventional technologies to MoH (audio in/out under development), 2 x V.24 (1x for service, that allows you to efficiently manage the system and expand it to equipment and support for the corresponding open standards. cutting-edge IP telephony. Existing infrastructure and terminals 1x for call data output), 1 SD card slot, 4+1 Ethernet interfaces, meet your specific needs. Thanks to the modules available for the system, it can easily be are seamlessly integrated into your new voice system through one reset button. configured as a conventional telephone system using proven interface modules. Consequently, the migration to IP becomes The elmeg hybird range has achieved a symbiosis of IT and tele- technology without sacrificing forward compatibility. communications technology to migrate your office communications to ICT with VoIP, the standard telephony of the future. The new elmeg hybird VoIP hybrid system is a true communications Centralized, unified, and easy-to-use configuration tools provide excellent usability and simple administration. Teldat s DIME elmeg hybird 300 elmeg hybird 600 center, performing all the tasks expected of a business telephone Manager is the universal tool that handles the administration and Base configuration: Wall-mount system for 10 to 60 subscribers, Base configuration: Rack version for 20 to 120 subscribers, 6 system. configuration of all the system components. The Configuration 3 expansion slots for conventional (TDM) subscriber modules / expansion slots for conventional (TDM) subscriber modules/ Interface (FCI) allows administrators to configure Teldat prod- line modules; licenses for the use of 10 terminals, 2 SIP channels line modules/licenses for the use of 20 terminals, 2 SIP channels ucts through a single, consistent web interface. The convenient and 5 SIP terminals; 4 DSP slots; module 4S/U+6FXS (4x S0/Up0 and 5 SIP terminals; 4 DSP slots. user portal gives your staff the opportunity to make individual ports, 6 analog) is included.. settings for important features themselves such as call forwarding and configuring their system telephones. : Customizable professional business communications solutions such as the elmeg hybird 300 and 600 give you a competitive advantage thanks to: Technical specifications Utilization of existing devices and infrastructure Hybrid VoIP telephone system with modular expansion Modular expansion (interfaces, user licenses) for custom configurations Seamless migration to new technologies High flexibility in managing subscribers and lines Systems telephony with high-end terminals Superior VoIP voice quality equivalent to ISDN Ability to connect branch locations to the system Maximum mobility within the company Service package for optional extended warranty and NBD exchange within the warranty period Ease of use Forward compatibility This not only gives you an edge today, but also protects your investment in years to come. Highly flexible thanks to expansion modules Scalable to up to 120 subscribers Interfaces: IP, analog (FXS/FXO), ISDN (S0/Up0) TAPI for CTI applications Integrated applications: hotel application, mini call center, voice mail Flexible licensing model for attractive base price and granular scalability Integration of any number of existing terminal devices Mobility through DECT over IP Sophisticated system telephony and team features Perfect interoperability with powerful Teldat routers, media gateways, and access points for LAN, WLAN, and WAN DSP for voice encoding and decoding Item no Overview of the flexible user licensing model for the elmeg hybird systems Licenses included in the base configuration hybird 300 hybird 600 Additional licenses can be added / upgrade Terminals From 10 to 60 From 20 to license or 20-license pack SIP channels to provider (external) license pack SIP client licenses * license pack Voic use license or 20-license pack Item no Integrated firmware update server for the S530 and S560 system telephones *) To use SIP telephones, terminal licenses are also required 2 elmeg hybird 300 and 600 elmeg hybird 300 and 600 3

3 Expansion modules Integrated management a wealth of features close at hand In the elmeg hybird series, the S0 (internal/external) and Up0 ports (internal) have been combined for the first time to form a combination S/U interface. The new combination interface allows you to configure the communications solution to your two-wire or four-wire cabling by simply setting a jumper. And you can adapt the system to future changes just as easily. The 8 S/U module and the combination module with 4x S/U and 6x FXS ports give you flexible expansion options. For scenarios with a large number of analog interfaces (such as hotels), we offer FXS modules with 8 or 16 ports. Module 8FXS for 8 analog subscribers Module 16FXS for 16 analog subscribers Module 4S/U+4U with four switchable and four fixed digital interfaces. The four switchable interfaces can each be operated as S0 internal, S0 external, or Up0, as used by the new S530 and S560 terminals. The four fixed interfaces are permanently set to Up0. Module 4S/U+ 6FXS with 4 variable digital interfaces combined with 6 analog ports DSP modules: M 4 DSP / M 8 DSP / M 32 DSP (TDM <-> IP) under development Module 4FXO with 4 analog lines under development 4 FSM precision overvoltage protection modules PRI implementation with bintec media gateway All subscriber modules can also optionally be equipped with terminal blocks or RJ-45 jacks for structured cabling. To ensure forward compatibility, separate expansion slots for optional modules are available. For media conversion (connecting conventional telecommunications equipment to IP telephones or SIP providers), the elmeg hybird can be expanded to include two powerful DSP modules which provide media conversion interfaces that can be used in parallel. To implement PRI ports, an optional media gateway is installed upstream of the elmeg hybird. A hybrid PRI bundle with the RT4402 high-end VPN / PRI gateway as either a pure IP or TDM bundle is available from Teldat for this purpose. The IP version is tailored to companies that mainly use IP devices, while the TDM version was conceived for businesses that mainly use conventional telephones. The bintec RT4402 media gateway also provides a wide range of additional applications. VPN functionality, internet access gateway operation, and PRI virtualization for fax servers (T.30) are a few examples. The elmeg hybird is very flexible, allowing you to combine it with the perfectly-matched bintec media gateways, bintec routers, packetalarm UTM systems, and many other Teldat IT components to create a comprehensive business solution. S0 internal / S0 external / Up0 in a single interface Switchable via jumper Configuration hybird 300 hybird 600 Base configuration Module slots Ethernet for LAN and WAN, V.24 for applications and consoles, SD card slot USB host and contacts for ext. music on hold (currently under development) 4S/U + 6FXS modules 3 slots for TDM modules FXS, S0/Up0 Dedicated slots for DSP modules and FXO Pure IP no TDM interface on board 6 slots for TDM modules FXS, S0/Up0 Max. number of users Up to 60 users Up to 120 users Plug-in interface modules Terminal clamps for cable installation RJ45 jacks for structured cabling With its DIME Manager and Configuration Interface (FCI), Teldat provides centralized, universal, and easy-to-use configuration tools. With the universal FCI multi-product interface, the configuration always has the same look and feel. This platform allows you to configure, monitor, administer, and update the components of the system (hybird, WLAN access point, router, and media gateway) at any time and with minimal effort. Flexible user concept The elmeg hybird gives you extremely flexible user management for unmatched sophistication and convenience. Numerous telephone numbers both internal and external can be associated with each user and then assigned to any number of terminals. In addition to centralized administration, each user can be granted permissions or the ability to use specific features. A convenient user portal provides around-the-clock access to individual settings such as call forwarding and system telephone configuration options. Users don t need the help of an administrator or complex operating manuals everything can easily be done in a web browser. Configuration Interface (FCI) The FCI, a web-based application that is served directly from the elmeg hybird, handles all the administration and routing functions of the system using a single, unified interface for all aspects of the solution.* The user management concept makes it simple to differentiate between users and administrators.. DIME Manager The free DIME Manager uses device discovery to quickly and reliably find every elmeg hybird-series Teldat device on the network in addition to any bintec RS, R, RT, TR, W, or WI (except the W150n) series units. The application enables user-specific client support and is designed for use with up to 50 devices. Allocating and managing devices becomes simple, allowing you to perfectly manage the network. The DIME Manager provides ease-of-use and a clear overview of all available devices, parameters, and files. User-friendly status monitoring for devices and interfaces helps you keep ahead of problems before they develop and provides assistance for troubleshooting. Management tool for up to 50 devices Device discovery and standard configuration Firmware and configuration management Client support and location management *) Currently with the exception of packetalarm UTM systems Dramatic increase in efficiency with configuration requiring considerably less work Simplified administration: convenient configuration via web browser with graphic user interface Easy to learn: all components use the same configuration interface Updates are easy to install Frees up resources in your IT department Increased availability Configuration Configuration Interface (FCI GUI) 4 elmeg hybird 300 and 600 elmeg hybird 300 and 600 5

4 Modern voice applications, CTI, and integration of third-party systems The voice applications that come integrated in the elmeg hybird communications systems provide your callers a significantly higher level of service while reducing your staff s workload. In addition, specialized license-free applications for sales offices, doctor s offices, law firms, and call-centers are available. The integrated voice applications of the elmeg hybird provide a wide range of solutions: Auto attendant: direct inward dialing by entering the extension after listening to a voice recording MoH: on-hold music from a WAV file Greeting / Announcement: recording for the caller for instance if the call is outside of business hours Calendar feature for teams, daytime/nighttime schedule, door intercom, Class of Service Voic With its voic system, the elmeg hybird can provide a voice mailbox for each Forwarding to voic Notification sent to telephone (for system telephones, notification on the display) with return call feature Voice message forwarding via (WAV file) Storage of messages on SD card PIN protection Remote retrieval of voice messages Hotel application Mini-call center for special teams A separate application with dedicated administration for special teams with high call volumes or rapidly changing requirements such as sales offices, doctor s offices, customer service, and order hotlines. HOTEL The hotel application for small hotels and inns: Check in / Check-out dialing out can be deactivated or enabled Room status for room cleaning set on guest room telephone Printout of calls made with customized invoice letterhead Call rates can be specified for calls made from hotel rooms Messages can be received on guest room phones Integrated solution for up to 16 call center agents Flexible assignment of lines to call-center agents Supervisors can make adjustments on the fly in response to call volume Flexible call center call distribution Statistics on lines, calls, and agents Administration via web interface Certified hybird UC solutions with C4B Together with the XPhone Unified Communications 2011 solutions from C4B, the elmeg hybird 300 and 600 systems become powerful and complete CTI and UC solutions. The XPhone product portfolio comprises the single-license XPhone Express 2011 solution and the powerful XPhone Unified Communications 2011 client-server solution. While the affordable XPhone Express 2011 is already helpful in improving communications and daily workflows for a single workstation, the solution modules such as CTI, fax, voic , and presence management available in the XPhone Unified Communications product ensure efficient communications for 10 or more employees. The XPhone solutions integrate seamlessly into the user interfaces of Microsoft Outlook (Exchange), Apple Mac OS X, Lotus Notes, and Tobit David. Existing CRM, ERP, and help desk applications such as Microsoft Dynamics CRM and Navision and even custom or industry-specific software such as DATEV pro are very easy to integrate into the communication processes, taking full advantage of the functionality the C4B-certified elmeg hybird 300 and 600 systems have to offer. Web apps allow mobile access to the central company address book from a smartphone or tablet PC and enable presence management and UC functionality. XPhone solutions can be virtualized and used with terminal servers and in 32-bit and 64-bit environments. Microsoft Office integration improve communications processes within companies. ProCall Enterprise also enables a location-independent busy lamp field to be available for everyone. Employees can dial out directly from various applications (CRM/ERP and numerous industry-specific solutions), manage caller data, and have important contact information about the caller be displayed as soon as the telephone starts ringing. Unified messaging with Microsoft Exchange 2007 or later Linking with MS Exchange provides the following unified messaging functions: Perfect solutions for real business communications Voice messaging interactive voice response or keypad access to s, appointments, contacts, and voice messages with text-to-speech for s Professional ICT systems don t define themselves by raw performance alone. The ability to integrate into existing workflows and processes in order to optimize them is equally important. This makes it abundantly clear that the approach of the elmeg hybird 300 and 600 systems with their intelligent, IP-based architectures is unmatched in their class at providing highly professional solutions. LDAP The elmeg hybird s telephone book TAPI (Telephony Application Programming Interface) Perfectly matched with ESTOS ProCall Enterprise The strategic collaboration between ESTOS and Teldat ensures efficient communications processes since hybird systems already ship with a TAPI implementation that provides com- Interactive voice response users can navigate inboxes and messages with voice commands Answering machine the Exchange inbox can be used as an answering machine Auto attendant (16 languages) transfers calls with the ability to search for entries in a directory A shared company-wide telephone directory is a must The integrated 64-bit compatible TAPI interface in the prehensive functionality. Using the integrated TAPI interface, LDAP and, thanks to the elmeg hybird systems, easy to implement for SMEs since the LDAP server is already in- elmeg hybird 300 and 600 provides the foundation for integrating third-party applications such as profes- ProCall Enterprise (a third-party CTI) from ESTOS can be deployed directly with the Teldat hybird family. The communi- tegrated into elmeg hybird systems. LDAP-capable devices such as sional ODBC databases, LDAP directories, Microsoft Exchange cations solutions from Teldat and ProCall Enterprise are both standard IP telephones can access the central system telephone book and Outlook, Lotus Notes, Tobit David, and Novell GroupWise. connected to the local network, allowing them to provide an directly on the hybird just like the elmeg system telephones can. Ac- Established CTI and UC providers such as ESTOS and C4B have optimal solution for improving teamwork at smaller companies. cessing the private telephone book of a user is also possible of already certified the elmeg hybird communications systems be- Features such as presence management, instant messaging, and course with username and password protection. cause of this capability 6 elmeg hybird 300 and 600 elmeg hybird 300 and 600 7

5 Mobile access and connecting remote extensions via VoIP Quality is the key our ISDN system telephones Putting a system phone in the home office Mobility without limitations A perfect team with the elmeg S530 and S560 The elmeg hybird can connect home offices, mobile employees, The elmeg hybird communications solution enables employees to Intelligent, high-end devices with advanced features have become part-time external staff, or small branch locations with one or two access internal telephony and data services from anywhere a an integral part of modern communications. Teldat gives you the extensions easily and conveniently to company headquarters us- real improvement in flexibility and effectiveness for sales and ser- devices that meet the needs of your professional applications. ing voice over IP. These employees can work from their external vice. And that saves time and money. Whether it s with ISDN system telephones, flexible IP terminals, or locations as if they were sitting at company headquarters. This professional VoWLAN devices we cater to every wish of profes- provides a range of advantages including participation in teams Mobile and external devices sionals who rely on their phones. located at headquarters, presence information for all connected such as smartphones and lap- employees, a single company telephone number for customers, tops are integrated into the el- telephone calls billed through the company s central telephone line, a centralized system telephone book, and the strict separa- meg hybird system using the wireless LAN infrastructure or The new elmeg S530 and S560 ISDN system telephones are perfect- elmeg S530 Item no tion of private and business lines. It makes no difference to the as SIP clients. The mobility this ly matched to the hybird systems and can be managed directly from elmeg hybird if a subscriber is at an on-site extension or located solution provides is so straight- the hybird Voice System. This enables quick and easy setup and at a branch location or home office. They are a regular part of the forward and flexible that there automatic transmission of status information. The system tele- system and experience no difference in functionality. is no longer any difference in phones are synchronized centrally on the hybird system, elimi- The advantage is that this solution does not require any modifica- reachability for staff in the office nating the need to program settings at the telephone itself. tion to the existing telephone infrastructure. and staff on the road. The elmeg hybird also offers simultaneous incoming call indica- Elegant ergonomics tion on both an internal terminal and an external telephone number such as a mobile phone. This setting can be turned on and off by entering a code. The simultaneous call indication activates when the internal subscriber is dialed directly. During the call to the external phone, the call can be put on consultation hold or transferred to other subscribers on the elmeg hybird using DTMF key sequences. Perfect integration with the elmeg hybird Terminal configuration through the elmeg hybird s web interface Central management and storage of data on the elmeg hybird Remote terminal management Operating modes: S0 or Up0 terminal elmeg S560 with T500 accessory Item. no (T500, item. no ) With the optional integration of bintec routers into the elmeg hybird communication solution, you also receive professional VPN func- Superior communication with external extensions in realtime Flexible VPN access technologies to meet your individual needs All services bundled with a single connection This makes the elmeg hybird quick and easy to adapt to your building s existing cabling and any future cabling installations. In addition, these system telephones always come equipped with an additional S0 port for connecting a second device. The new models can be upgraded with up to three key expansion modules that have 30 keys with LEDs. Specifications Model elmeg S530 elmeg S560 Positioning Entry Advanced tionality for VoIP telephony or data connections of any kind. This enables seamless integration of all subscribers into the centralized telephone system with full functionality and superior voice quality. As a result, external or home offices can also use secure High availability with secure access from external locations saves time and money Maximum security through state-of-the-art security mechanisms and encryption (IPSec) Application telephony telephony Display Small graphic display (4 lines), backlit Large graphic display (8 lines), backlit VPN data connections to company headquarters in addition to telephony. The bintec routers provide unsurpassed performance with maximum security regardless of what type of internet access or which provider you use. A common administration platform and perfectly matched performance characteristics (QoS) ensure stabile operation, high availability, and low-maintenance. Continuous availability at office extension (one number reach), unified caller identification also for outgoing calls Full system functionality (team, line busy indicator, centralized telephone book, etc.) Provider lines connected to the telephone system can be used for external connections Interface Keys Additional S0/Up0 switchable / S0 output 12-key dial pad, 4-way navigation controller, 8 fixed function keys, 15 programmable function keys with two-color LEDs and paper labels Keypad/application accessory (T500), loudspeaker, hands-free, headset jack (standard, DSHG) desktop or wall-mount, etc. 8 elmeg hybird 300 and 600 elmeg hybird 300 and 600 9

6 The new, fully-featured elmeg IP telephones with hybird system integration Comprehensive consulting and services elmeg IP120/130/140 Consulting Services The new elmeg IP120, IP130, and IP140 SIP telephones give you con- Building today s networks to satisfy the needs of tomorrow re- Teldat provides a comprehensive range of services in the fol- venient IP telephone options perfectly matched to the business needs quires considerable knowledge of network technologies and the lowing areas: repair service (RMA), online services for activat- of small and medium-sized enterprises. These new system phones direction the industry is heading. Trends that will place great ing and licensing your products, warranties, optional extended provide convenient navigation, numerous upgrade options, a wide demands on company networks in the future include virtual pri- warranties, and advance hardware replacement. This gives you range of features for professional use, easy setup, and outstanding vate networks (VPNs), multi-site company networks, telecom- peace of mind and enhances your company s performance. acoustics in broadband quality. The intuitive user interface provides muting, and secure remote access for mobile employees. A high quick access to the phones premium features. level of security and availability is already necessary for today s ap- The ergonomic navigation keys make it easier to quickly browse the central phone book of the elmeg hybird. The outstanding HDSP (High-Definition Sound Performance) sound makes you more efficient in your daily work: the exceptional audio technology in broadband quality makes conversations crystal clear. The entire installation and configuration process for the elmeg IP120/130/140 telephones can be completed with wizards in just a few easy steps. Additionally, the telephones in this series do not require any SIP client licenses on the elmeg hybird. Auto provisioning through the elmeg hybird Busy Lamp Field (BLF) Message Waiting (MWI) Use of the elmeg hybird s central telephone directory by means of an LDAP server No SIP client licenses requierd for elmeg hybird elmeg IP120 Item no line, backlit and tilting monochrome display 2 Fast Ethernet ports with PoE Keypad extension accessory with 14 programmable keys elmeg IP130 Item no Backlit 3.5" (8.89 cm) color TFT display 2 Gigabit Ethernet ports with PoE Keypad extension accessory with 14 programmable keys plications. The demands placed on networks will continue to rise in the future. We have a highly qualified team ready to advise you, respond to technical inquiries, and propose solutions. Our system experts are glad to advise you on the needs-based design and planning of your customized communications solution. We can support you in solving networking problems involving Virtual Private Networks Application gateway security WLAN infrastructure Our consulting services We conduct an assessment to determine Taking stock of existing infrastructure to determine the status quo Future requirements and objectives Development of one solution or multiple solutions Optional: Test setups for thorough evaluation of the proposed solutions including documentation Documentation Presentation of the proposed solutions Presentation of the recommendations and testing documentation Optional: Project support during the duration of the project Extended warrantee service packages The most critical aspects of centralized telecommunications and network components always revolve around one thing availability. Our new service packages keep you prepared for any eventuality, now and in the future. You can optionally extend the warranty of your communications solution to five years (two years of the standard warranty plus a three-year extension). Service packages can be activated within the first three months after the equipment is purchased The service packages can be conveniently obtained through our distributors or any Teldat dealer The service can be utilized at any time using Teldat s online RMA form NBD exchange service: replacement unit is delivered the next business day Together with your replacement device, you will receive a return shipping label that allows you to send back the defective unit at no charge Optional: On-site technical workshop on configuring the Teldat components in the solution scenario elmeg IP140 Item no Backlit 3.5" (8.89 cm) color TFT display elmeg T100 black Item no elmeg T100 silver Item no u Compatible with elmeg IP120 / IP130 / IP140 u Up to three keypad extensions can be attached to one phone u 14 programmable keys 2 Gigabit Ethernet ports with PoE Bluetooth for connecting mobile phones WLAN for wireless operation Keypad extension accessory with 14 programmable keys 10 elmeg hybird 300 and 600 elmeg hybird 300 and

7 Teldat systems make your work more efficient and secure. Our portfolio of products and solutions allows companies of any size to securely network external locations using VPNs, to reliably protect networks against spam and viruses, and to allow travelling employees to connect to the company network. We enable flexible, reliable, and fast telecommunications and wireless infrastructures with comprehensive feature sets. elmeg hybird300/600 The ideal communication solution for medium-sized companies, service providers, and freelancers elmeg hybird300/600: The elmeg hybird 300 and 600 are the powerful voice components at the heart of the integrated VoIP-based SME solution from Teldat. This flexible solution platform enables demanding voice and data applications with business telephony integration and mobility features for companies with up to 120 employees. The Teldat Service Package FLEXIBLE COMMUNICATION SOLUTIONS THAT GROW WITH YOU Teldat bintec - elmeg Teldat GmbH 2013 for all contents. All rights reserved. Apple iphone is a registered trademark of Apple Inc. Photo credits: Teldat GmbH, Shutterstock. Specifications subject to change and errors. Updated on 03/2013 Teldat GmbH Südwestpark Nuremberg, Germany Tel.: Fax: info@teldat.de