XPhone solutions for Cisco Jabber, Cisco phones and Cisco Unified Communications Manager.

Transcription

1 XPhone solutions for Cisco Jabber, Cisco phones and Cisco Unified Communications Manager

2 XPhone solutions for Cisco Modular additions or UC end-to-end solution Contact data integration Contact data integration & fax UC end-to-end solution XPhone UC Presence, Instant Messaging Collaboration Computer Telephony Integration (CTI) Mobile integration Unified Messaging (fax, voic , text message) Application and process integration Team and switchboard workstation Automatic switchboard (Auto Attendant) XPhone Virtual Directory Contact data integration for Cisco Jabber / IP phones Cisco UCM XPhone UC Fax Fax transmission and receipt integrated in groupware and applications XPhone Virtual Directory Contact data integration for Cisco Jabber / IP phones Cisco UCM XPhone UC Fax Fax transmission and receipt integrated in groupware and applications XPhone Virtual Directory Contact data integration for Cisco Jabber / IP phones Cisco UCM 2

3 Data integration for Cisco Jabber & IP phones 3

4 Searches for contact data in the Jabber client... are restricted to internal address book (Active Directory) and private Outlook contacts... are only possible by first name and surname Challenge Communication with the Jabber client is restricted to internal contacts. Communication with partners, customers and suppliers is therefore difficult as this contact data is saved in CRM, ERP and other applications. 4

5 XPhone Virtual Directory integrates all contacts Databases ODBC: SQL, Oracle, dbase LDAP CSV, TXT Applications Microsoft Outlook public contacts Public Lotus Notes contacts Microsoft Dynamics CRM/NAV, SAP DATEV pro 5 Cloud services DasTelefonbuch Deutschland ETV Inside (Swiss phone book) Google Apps for Business

6 XPhone Virtual Directory enables free-text searches All data fields for all internal and external data sources can be searched at will (even with exclusion criteria), e.g.: "Company Department" "Company Department" "Surname Company" "Hotel location" "Customer number" "Service ticket number" Access to all data Parallel search in various data sources All data can be searched (names, companies, departments, customer numbers etc.) Real-time access to original data Access permission control Caller ID Data base prioritisation Phone number conversion Search prefixes for selected data sources (e.g. "...") NO modifications to the Jabber client 6

7 Caller ID in the Jabber client Data from your business applications (e.g. CRM, ERP) and databases is utilised for caller ID. Once the phone rings, you can see who is calling and greet your contact personally. 7

8 Call journal Caller names provided whose data comes from external data sources (CRM, ERP etc.) 8

9 Contact searches on Cisco phones Independent of the PC, all company data sources can also be searched on Cisco phones and used for making calls. Ideal for meeting rooms, warehouses, workstations without a PC Advantages Direct search on end device preset centrally Direct access without data import, incl. allocation of authorisations Search in a wide variety of address sources Standardised phone numbers for direct dialling Security (access protection, e.g. to certain IP areas) Easy installation thanks to preconfigured Cisco LDAP profile 9 Supported IP phone 79xx series 89xx series 99xx series The Virtual Directory supports the "Cisco IP Phone Services" interface.

10 APPLICATIONS All employees (with and without a PC) requiring access to contact data in order to communicate with customers, partners, suppliers etc. Improved service thanks to personal greeting on the phone is achieved by caller ID, e.g. identification of customers, suppliers, partners using contact data from a variety of data sources inside (CRM, ERP, HR ) or outside the company (public directories, phone book). 10

11 Central installation and administration Server-side installation Graphic admin front end Add databases by drag & drop Field links already configured Linking and sharing database fields Adapting field content via Skript Advantages Efficient index for high-performance searches and caller ID Parallel processing of search queries Cache for relieving original data sources Well-conceived access control and permission concept Optimised for large installations with thousands of users No installation of client components required High scalability 11

12 12

13 Jabber client configuration - Distribution 13

14 Architecture Cisco clients & end devices Cloud services DasTelefonbuch Deutschland Swiss phone book (ETV Inside) Data sources in the company Groupware Microsoft Exchange Lotus Notes XPhone Virtual Directory Applications CRM, ERP, Helpdesk, Sector-specific and individual solutions Databases SQL, Oracle, dbase, LDAP, CSV, TXT... 14

15 LICENSE MODEL XPhone Virtual Directory User licenses User licenses Platform Server licensing User licensing Enhancing XPhone Virtual Directory to include access to 10 more data sources (optional) + XPhone Virtual Directory Advanced Basic license incl. access to 10 data sources + 15

16 Fax software for Cisco UCM 16

17 Sending and receiving faxes on the PC Integration in Outlook and Lotus Notes Mail2Fax and Fax2Mail Fax archiving Fax templates Fax transmission/receipt Cover pages Annotations, stamps Send faxes from applications Fax merges and scheduled transmission 17

18 Unified Communications end-to-end solutions for Cisco End-to-end solution or individual elements for Cisco Call Manager and Cisco Call Manager Express

19 Cross-platform communication Windows Control phones and mobiles at a click of the mouse and avail of extensive telephone functions (conferences, redirecting, consultation calls, swap hold ) Web Web-based client for home office, Mac and Linux workstations Mobile One-number function, mobile access to presence information, contact data, call journal, controlling availability... 19

20 Integrates in applications & processes Microsoft Office Native integration in the Microsoft Office 2010/2013 user interface (presence, telephone, fax, text message, voic , chat) Lotus Notes Integration in the Lotus Notes user interface (telephone, fax, text message, voic ) Process integration Rule engine for application and process integration for local and hosted applications (CRM, ERP ) as well as use of document templates 20

21 Easy collaboration Presence See team members' presence status Control your own presence status and availability, automatic calendar synchronisation Desktop sharing Desktop sharing via chat for 1:1 in-company collaboration, without necessitating passwords or installation of additional software Online meetings & conferences Integration of FastViewer Instant Meeting for external collaboration with up to 100 participants (audio, video, chat, desktop and file sharing) 21

22 Unified Messaging Fax Send and receive faxes at the PC (Mail2Fax / Fax2Mail), integration in Outlook and Lotus Notes, fax archiving Voic Fully-automatic voic with presence-controlled as well as scheduled and numbercontrolled greetings Instant Messaging (chat) & text messages In-company chat & text messages permit real-time communication around the world. 22

23 Company-wide value-added services Automatic operator console Greeting prior to login with presence-, number- and timecontrolled greetings, multilingual greetings and interaction with callers Team/Switchboard workstation Cross-location and cross-pbx displays of team members' presence and call status and accept or redirect calls at a click of the mouse Contact data integration XPhone Virtual Directory allows access to all company contact data Cloud services Databases Applications 23

24 Open architecture Your benefits Low complexity of the UC infrastructure as the entire ICT infrastructure does not need to be handled Uniform UC solution possible in heterogeneous ICT infrastructures Benefit from the advantages of a UCC solution and existing infrastructure Enhanced value of existing systems IT/Telco infrastructure does not need to be exchanged Scalable platform which can continue to be used even when subject to strong growth 24

25 LICENSE MODEL XPhone Unified Communications XPhone UC Office XPhone UC Fax Voic Platform Server licensing User licensing IM, presence Telephony Collaboration Auto Attendant Team workstation Text message Application & process integration XPhone Virtual Directory Basic or Advanced Access to contact data (recommended) XPhone UC Server Platform license for provision of all services Fax transmission and receipt Intelligent voic XPhone UC Auto Attendant Automatic switchboard (optional) XPhone UC TAPI lines License per line Unified Messaging B-channel licenses for ISDN PBX or IP channel licenses for IP PBX License per channel 25

26 BETTER COMMUNICATION AND WORKFLOWS XPhone stands for powerful telephony and communication solutions for small and medium-sized companies. The solutions are easy to manage and operate while improving workflows within your company. XPhone solutions can be integrated seamlessly in applications using your prevailing PBX and IT infrastructure. XPhone solutions from C4B can also strengthen your company! Message Routing Systems Tel: +27-(0) Fax: +27-(0)