MITEL. Applications Suite FOR MITEL 3300 IP COMMUNICATIONS PLATFORM

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1 MITEL Applications Suite FOR MITEL 3300 IP COMMUNICATIONS PLATFORM

2 What is Your Communications Strategy? Uncovering new sales opportunities in a highly competitive market requires a communications plan. Knowing when, where and how the customer wants to communicate is key to building relationships. Despite the latest in self-service innovations, the most important connection is often the voice a company can put on the other end of a telephone. Business Success Is Built on Providing Quality Service, Building Relationships, and Returning Customers Mitel Applications Suite (MAS) is a robust communications solution that unifies business-critical applications into an easy-to-use, cost-effective solution. MAS simplifies communications while increasing productivity, enhancing customer service and collaboration as well as reducing total cost of ownership. MAS delivers capabilities like unified messaging, speech-enabled auto-attendant, mobility, teleworking and sophisticated audio and web conferencing. It integrates seamlessly with the Mitel 3300 IP Communications Platform (ICP) that provides call control, extensive features and supports a wide range of innovative desktop devices and applications.

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4 Increase Productivity and Enhance Customer Service Unified Messaging From basic voic to advanced unified messaging, Mitel NuPoint Unified Messaging (UM, formerly Mitel NuPoint Messenger IP ) allows you to relay, store and retrieve voice, , text and fax messages using a phone, pager, fax machine or a PC from one synchronized message store. Allow regional managers and service support staff to maintain constant connection wherever they are by accessing important messages through any device. Whether you are listening to through text-to-speech capability or playing voic through your PC, keeping on top of business communications and being able to choose how to access that information is key. Enhanced Customer Interaction Increase the quality of your customer support by facilitating customer interaction with Mitel Speech Auto-Attendant. Enable customers to quickly access key resources by saying a person s name, a department name or a telephone number. Speech Auto-Attendant can provide a significant return on investment by decreasing hold times, freeing up receptionists to do more productive tasks, and potentially decreasing telephony costs by reducing the number of trunks required to support incoming calls. Mobility Allow your executives and sales teams to stay in touch with co-workers, suppliers and customers no matter where they are or what type of phone they are using by providing a single phone number and single voic box to be reached at. In addition, this feature allows cell phones to make standard PBX calls on the network, which reduces communications costs, as well as to use PBX features, such as conference and transfer, on to the mobile device. Teleworking Extend the corporate voice and data network to virtually any location through a broadband access-based, secure plug and work solution. Employees retain all of the features and functionality that they enjoy at the office by using a Mitel IP phone or a softphone. This capability provides the perfect tool to enable employees to access everything they need to be able to complete their jobs without being based at the headquarters location. Best of all, internal calls for teleworkers are free. Conferencing and Collaboration Improve collaboration and information sharing amongst employees, customers, partners and suppliers with audio and web conferencing. Deliver online presentations and conduct highly interactive meetings as well as brainstorming and training sessions. It is simple to set up high quality meetings, whether scheduled or unscheduled. All you need is an Internet-connected computer and a web browser. You can easily record and save sessions for later viewing.

5 Reduce Total Cost of Ownership Looking for a solution that is easy to implement and manage? Administering MAS is simple and does not require dedicated IT staff. The user service provisioning tool provides a single interface for adding new users and adding or modifying the applications they need which is ideal for limited resources and budgets. The user portal is designed with end-users in mind and is simple and easy to use. It provides a single point to manage your communications preferences. Users can add or modify application settings by the click of a mouse to customize how they want to be reached. From a management perspective, it is easy to introduce new applications without worrying over the time or costs involved with user training. All of the applications and features of MAS are delivered on a single server reducing hardware costs, the need for additional rack space, and the associated management and energy consumption of several servers is greatly reduced.

6 Facilitate Open Communications MAS integrates with the 3300 ICP, a highly scalable IP communications system. This seamless integration of MAS and the 3300 ICP delivers advanced IP features and applications tailored to your growing business. The 3300 ICP supports the industry s largest range of desktop devices including digital and IP phones, attendant consoles, wireless handsets, conference units and accessories. From affordable entry-level phones to products that deliver advanced applications to the desktop, the 3300 ICP builds on a legacy of success at the desktop and combines ergonomics, feature-richness, and the voice quality users expect. The 3300 ICP provides a broad range of features and applications that deliver productivity and cost savings for small- and medium-sized businesses. From features like hotdesking that allows users to log into any phone and make it theirs, to automatic call distribution (ACD) that allows businesses to set up efficient call centers, to a wireless gateway that allows businesses to provide campus area mobility; the 3300 ICP delivers the value that small- and medium-sized businesses expect. In addition, the 3300 ICP supports advanced applications like Mitel Contact Center Solutions that allow businesses to deploy and manage sophisticated contact centers and Mitel Unified Communicator Advanced that provides features like instant messaging, presence and softphone to fully enable the collaborative and mobile worker.

7 771_3437-Applications_Suite_Brochure_Mitel3000:Layout 1 3/9/09 12:42 PM Page 9 Intelligent Evolution Doing Business with Mitel Mitel provides you with solutions that can be implemented through Intelligent Evolution. This means that you can evolve, update and migrate your communications solutions over time and at your own pace, without disrupting or replacing your existing infrastructure. With Mitel it s about the relationship. Mitel insists on delivering not only an exceptional communications solution tailored to each business, but the support and services that make an initial communications investment pay long-term returns. Mitel Strategic Partners Mitel and our partners develop integrated and innovative solutions, levering technology from industry leaders, such as Microsoft, ProCurve Networking by HP and Sun Microsystems. Mitel makes it a priority to build long-term relationships with other companies to create better solutions for our customers.

8 Global Headquarters Tel: +1(613) Fax: +1(613) U.S. Tel: +1(480) Fax: +1(480) EMEA Tel: +44(0) Fax: +44(0) CALA Tel: +1(613) Fax: +1(613) Asia Pacific Tel: Fax: For more information on our worldwide office locations, visit our website at THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. Copyright 2009, Mitel Networks Corporation. All Rights Reserved. GD 771_3437 PN RB-EN