Preparing your customer for ISDN shutdown

Transcription

1 Preparing your customer for ISDN shutdown

2 Legacy network Replacement 144K Telstra ISDN Services to be replaced by & 1000 s of traditional PSTN services NBN Rollout

3 ISDN / PSTN Terminology? Basic Rate ISDN (BRI) 2 Channels - NT (Network Termination) from provider - TE (Terminal Equipment) ISDN gateway, PBX Primary rate ISDN (PRI) up to 30 channels FXS Port (Station) e.g. Phone, Fax Machine, Eftpos FXO Port (Organisation) e.g. Phone line from Telstra, Optus.

4 Customer Key Pains Legacy Copper lines are no longer in service Need to convert to VOIP calls Call costs are too high BUT Existing investment in their telephone system Works well and reliably Staff familiarity Admin familiarity Current call processes in place (Voic , MOH, CRM, call centre, IVR) Being misled into new equipment purchases, propriety lock-ins, maintenance contracts Don t know what the options are

5 There is a way.. Keep the old system Gateway to the new service Low footprint on organisation No need for extensive scoping, consultation and budgets No time pressures Reduce time to changeover to benefits of SIP calls No need to retrain staff or change current call processes For user- nothing changes For administrator- only 1 additional hardware item For accounts operational costs go down

6 Traditional Organisation Existing ISDN Service Telstra BRI- ISDN2 or ISDN2 Enhanced PRI ISDN10/20/30 Optus PRI ISDN Multiline 10+ BRI ISDN 2 Liberty PABX FXS FXS or Digital ISP WAN LAN Router/ Modem

7 Replacing ISDN lines with SIP PABX FXS PRI/BRI FXS or Digital LAN ISDN to IP Gateway ISP/ITSP Data and SIP WAN LAN Router/ Modem

8 Replacing PSTN lines with SIP PABX FXS FXO FXS or Digital LAN FXS to IP Gateway ISP/ITSP Data and SIP WAN LAN Router/ Modem

9 Converting to a IP PBX On Prem - 3CX, UCM, Epygi PABX FXS Cloud(Hosted) - Vocus FXO FXS or Digital LAN SBC with ISDN Interface ISP/ITSP Data and SIP WAN - Additional Layer of Security Router/ Modem - Can resolve SIP Compatibility issues - Easier IP Phone deployment options for cloud based solutions LAN

10 ISDN Gateways ISDN BRI 1 port (2 voice channel) upwards to 8 port Epygi QX-ISDN-0000 $820 ex Patton SN4131/SN-DTA $500-$1000 ex ISDN PRI (E1) 1-4 ports of 15 to 30 channel Epygi QX-E1T $1590 ex Patton SN4171 $1600+ ex

11 Other Possibilities ATA s Grandstream 1-4 port FXS HT801/HT802 $55/$69 ex ESBC Patton ISDN gateway for PABX SBC for Hosted PBX Latest Security against breach Single Sip Session entry QoS HT812/HT814 $82/$162 ex HT503 $130 ex SN5500 Series BRI/PRI Ports with esbc $1000-$3000 ex

12 What to ask Important to know the existing service Telstra ISDN2 or ISDN2 enhanced, ISDN 10/20/30 Optus ISDN2 Liberty or Multiline Important to know the PABX being used Model number Typically voice calls require 120k bandwith one waysimultaneous call bandwidth Do they have fax 100+ indial numbers What is the Existing router- does it support QoS for voice prioritisation

13 What we Offer Alloy Support- Working together for a stronger outcome Alloy has always had a primary focus on providing quality support and service to our channel partners FREE Technical Support Monday - Friday 8:30am - 5:30pm (AEST) Full RMA / Warranty Services Pre Sales Service and Support / System & Solution Design IP Gateway Configuration Services Remote Configuration and Installations Service After hours Support and Configuration options Our staff are trained in our products and can help you service your customers

14 Help Desk and Tech Support Technical Support Services 8.30 am to 5.30pm Monday to Friday Provided unlimited without charge /phone/website Chat support to Resellers Loan units for testing/ pilots Priority Service with unique phone number and address can be provided for a fee Further information

15 Pre-Sales Product Knowledge Alloy Website - Detailed Product Specifications - Access to User Manuals, Datasheets, Firmware, Quick Install Guide, SwitchAlert and SwitchFinder Apps Technical Pre-Sales Engineers - Technical Solutions and Advice - Product Suggestions/Recommendations Solution Design Consultation Services - Network Design - Phone System/IP PBX Design

16 Provisioning and Pre-Configuration Provisioning - Firmware and/or Configuration Pre Configuration Services - Complete configuration of VoIP Gateways etc.. - Job sheet given to customer to complete - Alloy configure as per the job sheet - Configuration done in Alloy offices / Can also be done remotely via web access

17 Remote and Onsite Support Remote Configuration Services - Paid for Remote Configuration Services - Charged per system or at hourly rate - Business hours and after hours services available

18 Thank You