HPE Insight Management WBEM Providers for Microsoft Windows Eventlog Messages

Transcription

1 E Insight Management WBEM s 0.60 for Microsoft log Messages Part Number: Published: October 06 Edition:

2 Copyright 00, 06 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein. Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR. and., Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website. Acknowledgments AMD is a trademark of Advanced Micro Devices, Inc. Intel is a trademark of Intel Corporation in the United States and other countries. Java and Oracle are registered trademarks of Oracle and/or its affiliates. Microsoft and are registered trademarks of Microsoft group of companies.

3 Contents Glossary...4 Introduction...5 Related Documents Indication to log Mapping Sample Indication and Log Message Suggested Log Scraping Method List of E Insight Indications... 8 Support and other resources...0 Accessing Hewlett Packard Enterprise Support...0 Accessing updates...0 Security bulletin and alert policy for non-hewlett Packard Enterprise owned software components...0 Registering for software technical support and update service... How to use your software technical support and update... Websites... Customer self repair... Remote support... Documentation feedback... Contents

4 Glossary Table Acronyms Terms CIM CIMOM COM DLL DMTF OS TC WBEM Definition Common Information Model CIM Object Manager Component Object Model Dynamic Link Library Distributed Management Task Force Operating System Technical Committee Web-Based Enterprise Management 4 Glossary

5 Introduction This document contains a list of the log messages generated by the E Insight Management WBEM s for Server 008 and Server 0. Each alert indication from the \root\q namespace conforming to the query SELECT * FROM _AlertIndication will be logged to the System Log. Each threshold indication from the \root\q namespace conforming to the query SELECT * FROM _ThresholdIndication will also be logged to the System Log. Figure Indication class diagram 5

6 Related Documents The purpose of this document is to show all indications and the associated event log messages that would be logged to the System Log. The document titled Insight Management WBEM s Microsoft Data sheet available at documents all indications and lists the properties delivered by each indication. 6 Related Documents

7 4 Indication to log Mapping The CIM_AlertIndication. and CIM_AlertIndication. properties are unique for each type of alert indication within the system. The and properties are used to map to specific messages logged to the System Log. The same applies for the CIM_ThresholdIndication. and CIM_ThresholdIndication.. 7

8 5 Sample Indication and Log Message Here is a sample of a Log message from an indication with a of and an of 6. Figure Log message expanded from above: Cooling has been lost. (Cooling Redundancy Set ) User Action Check the fan configuration and check the of the cooling. Ensure the system is being cooled adequately. Add or replace fans if necessary. WBEM Indication Properties AlertingElementFormat: 0x (CIMObjectPath) AlertingManagedElement: "\\ARSENAL\root\Q:_WinCoolingRedundancySet.Instance="Q:_WinCoolingRedundancySet:"" AlertType: 5 0x5 (Device Alert) : "Cooling has been lost. (Cooling Redundancy Set )" Category: 0x7 (System Cooling) : "6" ImpactedDomain: 4 0x4 (System) IndicationIdentifier: "{00B6B4-CE5-4E6A-AEF-CD8F9F9EE}" IndicationTime: " " NetworkAddresses[0]: "9.68.." OSType: 77 0x4D (Microsoft Server Bit) OSVersion: " " PerceivedSeverity: 4 0x4 (Minor) ProbableCause: 88 0x58 (Loss of Redundancy) ProbableCause: "Cooling Redundancy has been Lost" : " Cooling" Version: "9.0" RecommendedActions[0]: "Check the fan configuration and check the of the cooling. Ensure the system is being cooled adequately. Add or replace fans if necessary." : "Cooling lost" SystemCreationClass: "_WinComputerSystem" SystemFirmwareVersion[0]: " " SystemFirmwareVersion[]: " " SystemGU: " " SystemModel: "ProLiant DL80 G5" System: "arsenal" 8 Sample Indication and Log Message

9 SystemProduct: " " SystemSerialNumber: "XXX45678" TIME_CREATED: xc88ab690e5504e 9

10 6 Suggested Log Scraping Method The suggested method to perform Log scraping of actionable events is to use the and of the log message to determine the specific type of event that occurred. It is not recommended to parse the event log message text to determine the event type that occurred. 0 Suggested Log Scraping Method

11 7 List of E Insight Indications The following table documents the list of indications and corresponding Log messages for version 0.60 of the Insight Management WBEM s. Table Insight Indications for Version 0.60 Cooling Fan removed A fan has been removed. (%s) Cooling Fan inserted A fan has been inserted. (%s) Cooling Fan failed A fan has failed. (%s) 5475 Cooling 4 Fan repaired A fan has been repaired. The fan is now operating properly. (%s) Cooling 5 Cooling reduced A fault tolerant fan is no longer providing cooling for a cooling set. (%s) Cooling 6 Cooling lost Cooling has been lost. (%s) Cooling 7 Cooling gained A fault tolerant fan has been added to a cooling set. (%s) Cooling 8 Cooling restored Cooling for the system has been restored. (%s) Cooling 9 Fan Degraded A fan has Degraded. (%s) CPU Threshold CPU critical threshold exceeded The Average CPU utilization critical threshold has exceeded for CPU:(%s). CPU Threshold 5474 CPU Threshold CPU warning threshold exceeded The Average CPU utilization warning threshold has exceeded for CPU:(%s). CPU Threshold Disk Threshold Disk critical threshold exceeded The Disk utilization critical threshold has Disk Threshold 5474

12 Table Insight Indications for Version 0.60 (continued) exceeded for Disk:(%s). Disk Threshold Disk warning threshold exceeded The Disk utilization warning threshold has exceeded for Disk:(%s). Disk Threshold provider fatal error An provider encountered an unrecoverable error. 547 Network interface lost connectivity A network interface has failed. An adapter's changed from OK to Error, or an team's Error from another state from Fully Redundant, Degraded Redundancy or Redundancy Lost Network connectivity restored A failed network interface was restored. An port's changed from an Error state to a non-error state or an team transitioned from Overall Failure to Redundancy Lost, Degraded Redundancy or Fully Redundant team's decreased An team's has decreased. A team member has failed or degraded state team lost An team's Redundancy List of E Insight Indications

13 Table Insight Indications for Version 0.60 (continued) Lost. All members of an team, except one, are failed. 6 team increased An team's has increased. A team member recovered from a failed or degraded state team member added to team. A new team member has been added to an team via the E Network Configuration Utility (NCU). This is an optional indication that can be disabled via the settings team member dropped from team A team member was dropped from the team via the Network Configuration Utility (NCU). This is an optional indication that can be disabled via the settings team member reported role change An Team member's role has changed. This is an optional indication that can be disabled via the settings team member reported change An team member's has changed. This is an optional indication that can be disabled via the settings

14 Table Insight Indications for Version 0.60 (continued) New network interface available A new network interface is available. An adapter has been added or an team or VLAN has been created. This is an optional indication that can be disabled via the settings Network interface no longer available A network interface is no longer available. An adapter was removed or an team or VLAN was removed via the Network Configuration Utility (NCU) team reported change in number of active members The number of active adapters in an team has changed. This is an optional indication that can be disabled via the settings cannot access data source The event provider encountered a non-fatal error. Some information may not be available team Fully Redundant An team's Fully Redundant. An team member changed from Error or Degraded to OK Fibre Channel FC HBA port state Unknown A fibre channel port has changed to an unknown. Fibre Channel List of E Insight Indications

15 Table Insight Indications for Version 0.60 (continued) Fibre Channel FC HBA port OK This fibre channel HBA port has returned to a of OK. Fibre Channel Fibre Channel FC HBA port in offine state A fibre channel port has changed to a state of Offline. Fibre Channel Fibre Channel 4 FC HBA port in bypass state A fibre channel port has changed to a state of bypassed. Fibre Channel Fibre Channel 5 FC port in diagnostic state A fibre channel HBA port is operating in a diagnostic state. Fibre Channel Fibre Channel 6 FC HBA port in link down state A fibre channel HBA port has a state of link down. Fibre Channel Fibre Channel 7 FC HBA port Failed A fibre channel port has changed to a failed. Fibre Channel Fibre Channel 8 FC HBA port in loopback state A fibre channel port has changed to a loop back state. Fibre Channel Memory Memory module has failed or is predicted to fail A memory module has failed or is predicted to fail. (%s) Memory 547 Memory Memory board error A memory board has an error. (%s) Memory 5474 Memory Advanced Memory Protection degraded The Advanced Memory Protection (AMP) system is operating with degraded. The targeted configuration has degraded or is operating with memory modules that have failed or predicted to fail. (%s) Memory 5475 Memory 4 Advanced Memory Protection The Advanced Memory Protection (AMP) system is Memory

16 Table Insight Indications for Version 0.60 (continued) is fully operational operating normally in the targeted configuration. If was previously degraded, has been restored. (%s) MgmtProc Management Processor Reset initiated Management Processor Reset has been initiated from WBEM s. MgmtProc MgmtProc The Management Processor has been reset successfully The Management Processor has been reset successfully and is available now. MgmtProc MgmtProc The Management Processor reset failed The Management Processor has not reset successfully and may not be operational. MgmtProc 5475 POST POST errors occurred Power-On-Self-Test (POST) errors occurred during the last system startup. System Power Power supply removed A power supply has been removed. (%s) Power Power supply inserted A power supply has been inserted. (%s) Power Power supply failed A power supply has failed. (%s) Power 4 Power supply repaired A power supply has been repaired. (%s) Power 5 Power reduced A fault tolerant power supply is no longer providing power for a power set. (%s) Power 6 Power lost Power has been lost. (%s) List of E Insight Indications

17 Table Insight Indications for Version 0.60 (continued) Power 7 Power gained A fault tolerant power supply has been added to a power set. (%s) Power 8 Power restored Power for the system has been restored. (%s) Power 9 Power supply failed - input power lost A power supply has failed input power lost. (%s) Processor Processor failed A processor has failed. Processor Processor Processor deconfigured A processor has been disabled by ROM Based Setup (RBSU). Processor Recovery ASR reboot occurred The system has rebooted from a Automatic Server Recovery (ASR) event. System 547 Recovery Thermal reboot occurred The system has rebooted from a thermal shutdown event. System 5474 SAS HBA OK A SAS/SATA HBA changed from non-ok to OK. SAS SAS HBA Error A SAS/SATA HBA Error. SAS 5474 SAS 0 Logical Drive OK A logical drive changed from non-ok to OK. SAS SAS 0 Logical drive Error A logical drive Error. SAS SAS 0 Logical drive degraded state A logical drive is in a degraded state. Device is still servicing I/O, but may be degraded or lost. SAS

18 Table Insight Indications for Version 0.60 (continued) SAS 0 Physical Drive Status is now OK A physical drive changed from non-ok to OK. SAS SAS 0 Error A physical drive Error. SAS SAS 0 rebuilding A physical drive Rebuilding. Data is now being rebuilt onto this drive from the RA set. SAS SAS 04 predictive failure A physical drive Predictive Failure. SAS SAS 0 Power Supply Non-Redundant Enclosure Power Subsystem has non-redundant. SAS SAS 0 Redundant power supply OK Enclosure Power Supply has Fully Redundant. SAS SAS 0 Power supply Redundant Degraded Enclosure Power Supply Degraded Redundancy. SAS SAS 04 Fan OK Enclosure Fan changed from a non-ok state to OK. SAS SAS 05 Fan Degraded Enclosure Fan Degraded. An enclosure has detected there may a problem with one or more of the fans. SAS SAS 06 Fan Error Enclosure Fan SAS List of E Insight Indications

19 Table Insight Indications for Version 0.60 (continued) Failure. An enclosure has detected a failure in the fan subsystem and there is insufficient fan capability to ensure normal operation. SAS 07 sensor OK Enclosure sensor changed from non-ok to OK. SAS SAS 08 sensor Warning Condition Enclosure sensor Warning Condition. This indicates the enclosure temperature is above normal, otherwise enclosure is still operating normally. SAS SAS 09 sensor Critical Enclosure sensor Critical. An enclosure temperature is reaching the maximum allowed temperature for normal operation. A shutdown is imminent. Action is required before loss of data occurs. SAS SAS Predictive Failure. Due to Solid State wear out a physical drive Predictive Failure. SAS 578 SAS Degraded. Indicates that the physical drive was not able to SAS

20 Table Insight Indications for Version 0.60 (continued) be authenticated and could not be validated to be a genuine E hard drive. SATA 600 New Disk Drive found A new disk drive was detected. SATA SATA 60 Disk Drive unknown A Disk Drive Unknown. SATA SATA 60 Disk Drive OK A Disk Drive OK. SATA SATA 60 Disk Drive error A Disk Drive 'Error'. SATA SATA 604 Disk Drive degraded A Disk Drive 'Degraded'. SATA SATA 605 Predictive Failure. A physical drive Predictive Failure. Drive is functioning nominally but predicting a failure in the near future. SATA SATA 6 Disk Drive Missing A Disk Drive disappeared from system. SATA SCSI SCSI device unknown A SCSI device Unknown. SCSI SCSI SCSI HBA OK This SCSI HBA changed from non-ok to OK. SCSI SCSI SCSI HBA error A SCSI HBA Error. SCSI 5475 SCSI 4 OK A SCSI physical drive changed from non-ok to OK. SCSI List of E Insight Indications

21 Table Insight Indications for Version 0.60 (continued) SCSI 5 Error A SCSI physical drive has a of Error. SCSI SCSI 6 missing was OK A SCSI physical drive with a of OK that was located in the system has been removed. SCSI SCSI 7 missing was Error A SCSI physical drive with a of Error that was located in the system has been removed. SCSI SCSI 8 SCSI physical drive predictive failure A SCSI physical drive is now set to Predictive Failure. SCSI SCSI 9 missing was Predictive Failure A SCSI physical drive with a of Predictive Failure that was located in the system has been removed. SCSI SCSI 0 offline A SCSI physical drive is offline and can no longer return data. No further is available. SCSI SCSI missing was offline A SCSI physical drive that was located in the system and had a of offline has been removed. SCSI SCSI 0 Power Supply Non-Redundant Enclosure Power Supply non-redundant. SCSI SCSI 0 Redundant power supply OK Enclosure Power Supply has Fully Redundant. SCSI SCSI 0 Power supply Redundant Degraded Enclosure Power Supply SCSI

22 Table Insight Indications for Version 0.60 (continued) Degraded Redundancy. SCSI 04 Fan OK The storage enclosure fan subsystem is operating properly. SCSI SCSI 05 Fan Degraded A fan has failed, but there are enough fans in the fan subsystem to keep the enclosure cool. SCSI SCSI 06 Fan Error A fan has failed and there are not enough fans in the fan subsystem to keep the enclosure cool. SCSI SCSI 07 sensor OK Enclosure sensor changed from non-ok to OK. SCSI SCSI 08 sensor Warning Condition Enclosure sensor Status Warning Condition. This indicates the enclosure temperature is above normal, otherwise enclosure is still operating normally. SCSI SCSI 09 sensor Critical Enclosure sensor Critical. An enclosure temperature is reaching the maximum allowed temperature for normal operation. A shutdown is imminent. Action is required before SCSI List of E Insight Indications

23 Table Insight Indications for Version 0.60 (continued) loss of data occurs. Controller OK A Smart controller has changed from non-ok to OK Controller Error A Smart controller has Error Controller state set to Active A Smart controller state has changed from Standby to Active Controller lost A Smart controller has detected that has been lost due to failure or loss of communication with partner controller Controller restored A Smart controller has detected that has been restored and can communicate with partner controller Controller battery OK A Smart controller Battery changed from non-ok to OK Controller Battery Status set to Not fully Charged. A Smart controller Battery Not Fully Charged Controller battery Failed A Smart controller battery Failed Controller cache OK A Smart controller Cache changed from non-ok to OK

24 Table Insight Indications for Version 0.60 (continued) 0 controller cache temporarily disabled A Smart controller Cache Temporarily Disabled. This may be caused by a rebuild or configuration change. Normal operation will return after background operations have completed controller cache permanently disabled A Smart controller Cache Permanently Disabled. The controller has detected a problem with the cache and has disabled the cache permanently controller cache not configured A Smart controller Cache not configured. This may be caused by a configuration change Logical drive OK A logical drive changed from a non-ok state to OK Logical drive error A logical drive Error Logical drive in degraded state A logical drive is in a degraded state. Device is still servicing I/O but may be degraded or lost Logical drive in degraded state - multipath failure A logical drive is in a degraded state. Multipath support is Lost. Either cable is List of E Insight Indications

25 Table Insight Indications for Version 0.60 (continued) removed or not configured. 09 Logical drive in transforming from Unencrypted to Encrypted state. A logical drive transforming from Unencrypted to Encrypted Logical drive in Rapid Parity Initialization in progress state. A logical drive Rapid Parity Initialization in progress Logical drive in Rapid Parity Initialization Queued state. A logical drive Rapid Parity Initialization Queued Physical Drive OK A physical drive changed from a non-ok state to OK Error A physical drive Error is now rebuilding. A physical drive Rebuilding. Data is now being rebuilt onto this drive from the RA set Predictive Failure. A physical drive Predictive Failure Secure Erase. A Physical Drive is Currently Offline but operational, Secure Erase is in Progress. Once the Secure Erase is Complete, please reinsert the same disk or new disk for the disk to be operational

26 Table Insight Indications for Version 0.60 (continued) Physical Drive Online A physical drive is in Online state. After Secure Erase Operation Power Supply Non-Redundant Enclosure Power Subsystem has non-redundant Redundant power supply OK Enclosure Power Supply has Fully Redundant Power supply Redundant Degraded Enclosure Power Supply Degraded Redundancy Fan OK Enclosure Fan changed from a non-ok state to OK Fan Degraded Enclosure Fan Degraded. An enclosure has detected there may a problem with one or more of the fans Fan Error Enclosure Fan Failure. An enclosure has detected a failure in the fan subsystem and there is insufficient fan capability to ensure normal operation sensor OK Enclosure sensor changed from non-ok to OK List of E Insight Indications

27 Table Insight Indications for Version 0.60 (continued) 08 sensor Warning Condition Enclosure sensor Warning Condition. This indicates the enclosure temperature is above normal, otherwise enclosure is still operating normally sensor Critical Enclosure sensor Critical. An enclosure temperature is reaching the maximum allowed temperature for normal operation. A shutdown is imminent. Action is required before loss of data occurs Predictive Failure Due to Solid State wear out a physical drive Predictive Failure Degraded. Indicates that the physical drive was not able to be authenticated and could not be validated to be a genuine hard drive Tape 50 Tape drive unknown A tape drive Unknown. Tape Tape 50 Tape drive OK A tape drive OK. Tape Tape 50 Tape drive degraded A tape drive Tape

28 Table Insight Indications for Version 0.60 (continued) 'Degraded'. Tape 504 Tape drive error A tape drive 'Failed'. Tape Tape 505 New tape drive found A new tape drive was detected. Tape Tape 506 Tape drive offline A tape drive 'offline'. Tape Tape 507 Tape drive missing was OK A tape drive with a OK been removed. Tape Tape 508 Tape drive missing was 'Failed' A tape drive with a 'Failed' has been removed. Tape Tape 509 Tape drive missing was 'Offline' A tape drive with a 'Offline' has been removed. Tape Tape 50 Tape drive missing was 'Degraded' A tape drive with a 'Degraded' been removed. Tape Tape 5 Tape drive cleaning required Tape drive heads need cleaning. Tape Tape 5 Cleaning tape replacement required A fully used cleaning tape has been detected. Tape critical threshold exceeded detected A temperature sensor has detected that the temperature has exceeded the normal operating range. (%s) Threshold exceeded condition recovery A temperature sensor has detected that the temperature has returned to a normal operating range. (%s) Caution threshold exceeded detected A temperature sensor has detected that the temperature has exceeded the List of E Insight Indications

29 Table Insight Indications for Version 0.60 (continued) normal operating range. (%s) Test Test This is an Informational Test. Test Test Test This is a Warning Test. Test Test Test This is an Error Test Test 5475 WBEM WBEM s started Insight Management WBEM s have started. System

30 8 Support and other resources Accessing Hewlett Packard Enterprise Support For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: Information to collect Technical support registration number (if applicable) Product name, model or version, and serial number Operating system name and version Firmware version Error messages Product-specific reports and logs Add-on products or components Third-party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method. To download product updates, go to either of the following: Hewlett Packard Enterprise Support Center Get connected with updates page: Software Depot website: To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an Passport set up with relevant entitlements. Security bulletin and alert policy for non-hewlett Packard Enterprise owned software components Open source software (such as OpenSSL) or third-party software (such as Java) are sometimes included in Hewlett Packard Enterprise products. Hewlett Packard Enterprise discloses that the non-hewlett Packard Enterprise owned software components listed in the Insight Management 0 Support and other resources

31 end user license agreement (EULA) are included with Insight Management. The EULA is included with the Insight Management Installer on Insight Management DVD #. Hewlett Packard Enterprise addresses security bulletins for the software components listed in the EULA with the same level of support afforded Hewlett Packard Enterprise products. Hewlett Packard Enterprise is committed to reducing security defects and helping you mitigate the risks associated with security defects when they do occur. When a security defect is found, Hewlett Packard Enterprise has a well defined process that culminates with the publication of a security bulletin. The security bulletin provides you with a high level description of the problem and explains how to mitigate the security defect. Registering for software technical support and update service Insight Management includes one year of 4 x 7 Hewlett Packard Enterprise Software Technical Support and Update Service. This service provides access to Hewlett Packard Enterprise technical resources for assistance in resolving software implementation or operations problems. The service also provides access to software updates and reference manuals in electronic form as they are made available from Hewlett Packard Enterprise. With this service, Insight Management customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website: Registration for this service takes place following online redemption of the license certificate. How to use your software technical support and update Websites As Hewlett Packard Enterprise releases updates to software, the latest versions of the software and documentation are made available to you. The Software Updates and Licensing portal gives you access to software, documentation, and license updates for products on your Hewlett Packard Enterprise software support agreement. You can access this portal from the Hewlett Packard Enterprise Support Center: After creating your profile and linking your support agreements to your profile, see the Software Updates and Licensing portal at to obtain software, documentation, and license updates. Website Hewlett Packard Enterprise Information Library Hewlett Packard Enterprise Support Center Contact Hewlett Packard Enterprise Worldwide Subscription Service/Support Alerts Software Depot Customer Self Repair Insight Remote Support Serviceguard Solutions for -UX Link Registering for software technical support and update service

32 nl Website Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix Storage white papers and analyst reports Link Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR. For more information about CSR, contact your local service provider or go to the CSR website: Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product s service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support. For more information and device support details, go to the following website: Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page. Support and other resources