NEC IP DECT Communications Solutions for Avaya. The strengths of NEC IP DECT combined with Avaya enterprise systems

Transcription

1 NEC IP DECT Communications Solutions for Avaya The strengths of NEC IP DECT combined with Avaya enterprise systems

2 IP DECT Communication Solutions For a full overview refer to the NEC IP DECT Sales Presentation Specific in this module > High Availability and dedicated integration with Aura > Migration options for CS1000 DECT > Security > Handset portfolio specifics > Applications interop > Overview Strengths 2 NEC Corporation 2017 NEC IP DECT for Avaya

3 New with IP DECT R Full Interoperability with Avaya Aura systems IP DECT R6.41 has been certified by Avaya In the DevConnect compliance testing program For AP400/AP400E For all NEC handsets For Avaya Aura Communication Manager R7.0.1 and Avaya Aura Session Manager R7.0.1 Using TCP/RTP and TLS/SRTP Using dual registration for failover in a redundancy configuration 3 NEC Corporation 2017 NEC IP DECT for Avaya

4 NEC IP DECT proposition overview > Access Points: connects to enterprise IP network > Handsets: various models from office to various vertical sectors IP-PBX > Management: Full DAP controller (Enterprise) or DAP Lite (SMB) > Applications: DECT Messaging and Location Services (DMLS) open interface to middleware, messaging, localization and UC solutions Enterprise LAN > Master/Slave DAP controller: redundancy provides high availability and branch survivability Redundant DAP controllers for High Availability Web management interface DMLS IP DECT Access Points Branch offices > Virtualized server: IP DECT software can run on a virtual machine Applications Roaming and seamless handover 4 NEC Corporation 2017 NEC IP DECT for Avaya

5 NEC IP DECT Scalability > Excellent Scalability Expandable by number of Access Points, Handsets/Subscriptions, Simultaneous Calls/Users and Geographic Coverage > Very Large Systems - for very large institutes such as hospitals Up to 2000 Access Points and 10,000 handsets in a single system Fully prepared to scale-up to 4000 AP IP DECT - VLS Max number of DAPs in single network Number of subscriptions/extensions Ease of deployment Management Potential to grow beyond max Sophisticated VLS tools DECT Manager web interface 4096 DAPs 5 NEC Corporation 2017 NEC IP DECT for Avaya

6 NEC IP DECT Geographic Flexibility > Multi-site Sites can be spread across various locations: local, national or international Local survivability for communication and messaging services > Roaming Handsets can roam freely between sites > Centralized management Central DAP controller with redundancy and virtualization options 6 NEC Corporation 2017 NEC IP DECT for Avaya

7 The NEC AP400 series IP DECT Access Point > Connects directly to IP network > Different models AP400 (Enterprise) AP400S/C (SMB) AP400E (External Antennas) > Redundancy, Branch Survivability > Designed for CAT-iq HD-Voice (G.722) 12 standard or 5 HD-Voice channels > Virtualization > Location services > Compatible with previous series (AP200, AP300) > Compatible with various 3rd party IP communication systems Central management incl. virtualization and redundancy Compact design IP interface, PoE compatible Wideband audio OTA FW download Status Led s High scalability Integrated antenna s (AP400E model with external antennas) Ceiling mount Desk stand Wall mount 7 NEC Corporation 2017 NEC IP DECT for Avaya

8 NEC Site redundancy (High Availability voice and messaging) Messaging Application Master DMLS DMLS Redundant DAP controller Primary DAP controller Normal Message flow Alternative Message flow when primary inactive 8 NEC Corporation 2017 NEC IP DECT for Avaya

9 NEC Branch Survivability (High Availability across locations) Messaging Application Master Messaging Application Slave DMLS Redundant DAP controller DMLS Primary DAP controller DMLS Secondary DAP controller WAN Normal Message flow Alternative Message flow when primary inactive 9 NEC Corporation 2017 NEC IP DECT for Avaya

10 Integration with Avaya Aura for high availability -1 NEC IP DECT is the first with implemented Aura high availability Same as with native Avaya terminals NEC IP DECT Failover / Failback is even faster Support of Multi-SM instances with simultaneous registrations The NEC IP DECT solution supports 3 simultaneous registrations such as with two Core-SM and one Branch-SM 10 NEC Corporation 2017 NEC IP DECT for Avaya

11 Integration with Avaya Aura for high availability -2 The NEC DECT handsets (users) can benefit and use the high availability provided by the Avaya Aura Core Existing phone-calls do survive outages of Core-SMs and either failover to another Core-SM or to a Branch-SM depending on the outage 11 NEC Corporation 2017 NEC IP DECT for Avaya

12 Full migration scenarios available for Nortel CS1000 IP DECT configurations Avaya/Nortel IP DECT can be upgraded to work with NEC AP400 AP s The upgraded system can be expanded with new AP400 as well as with new handsets The upgraded system is compatible with both CS1000 as well as prepared for a future swap to another communication server (Avaya Aura, IPO or an NEC server) Note; note that in the latter case all AP must be changed to NEC AP400 TDM DECT configurations The handsets representing a large part of the value of the system can be re-used in an upgrade to NEC IP DECT The above provides customers a step-wise migration while they can re-use a large part of the systems value, see next slides 12 NEC Corporation 2017 NEC IP DECT for Avaya

13 Migration of Nortel CB IP DECT systems System IP DECT Handsets DAP 4710 Meridian CS1000 j DAP 4720 Avaya/Nortel DAP Controller R Avaya Typical CB system: Meridian CS1000 Nortel (Avaya) IP DECT with Nortel/Avaya versions DAP 4710 (NEC AP200 based) or DAP 4720 (NEC AP300 based) or mix Handsets 4027 (NEC G355), 4070 (NEC G955) and 4075 (NEC I755) or older versions 13 NEC Corporation 2017 NEC IP DECT for Avaya

14 Phase 1: upgrade to NEC version software IPDECT System IP DECT Handsets DAP 4710 Meridian CS1000 j DAP 4720 Avaya/Nortel DAP Controller Avaya Upgrade DAP controller to NEC version based on NEC IP DECT R6.41MR or higher 14 NEC Corporation 2017 NEC IP DECT for Avaya

15 Phase 2: expand / replace System IP DECT Handsets DAP 4710 Meridian CS1000 New NEC AP400 j DAP 4720 DAP Controller R6.xx NEC branded Avaya NEC G266 G566s/d I766 M166 Expand with new AP400 From NEC Expand/replace handsets with latest generation NEC The upgrade of the IP DECT software allows the Combination of Nortel/Avaya and NEC Access Points and Handsets. Customers can just continue working with IP DECT, expand and replace defect handsets 15 NEC Corporation 2017 NEC IP DECT for Avaya

16 Phase 3: Replace Communication Server System IP DECT Handsets DAP 4710 Meridian CS1000 New NEC AP400 j DAP 4720 DAP Controller R6.xx NEC branded Avaya New NEC G266 G566s/d I766 M166 Replace to a new Avaya Aura/IP Office or other IP communication server The upgrade of the IP DECT software to R6.41 also guarantees the interop with Aura SM/CM via DevConnect certification 16 NEC Corporation 2017 NEC IP DECT for Avaya

17 Final (example with Aura system) System IP DECT Handsets NEC AP400 Aura SM/CM Avaya NEC AP400 DAP Controller R6.xx NEC branded New NEC G266 G566s/d I766 M166 Please note that the existing Avaya/Nortel handsets will not support specific NEC functionality such as VLS 17 NEC Corporation 2017 NEC IP DECT for Avaya

18 NEC Information Security > Information Confidentiality ensured IP telephony ensures data security over IP network DECT over-the-air transmission ensures information security over the radio channel All information exchange (messages and voice communications) is encrypted (DECT encryption, SRTP and TLS for signaling/media and HTTPS for provisioning) > System Integrity ensured Secure device administration over IP ensures that only authorized users can administrate the system > System Availability ensured All system components support fail-over ; backup devices can be configured to takeover if the primary fails 18 NEC Corporation 2017 NEC IP DECT for Avaya

19 Handset portfolio and functionality overview G266 G566 G966 I766 M166 Communicator Wireless Technology DECT DECT DECT/WiFi DECT DECT Call handling features - Auto answer - Calling name display - - Calling line (CLIP) display / digits / 24 / 24 / 24 / 24 - / - - Call logging / size / 50 / 50 / 50 / 50 - / - Camera - - (Front) - - CAT-iq HD audio Charger / multi-charger rack (handsets) Dual / (6) Dual / (6) Dual / (6) Dual / (6) / wall charger Standby time Up to 160 hours Up to 160 hours Up to 72 hours * Up to 160 hours Up to 80 hours Talk time Up to 20 hours Up to 20 hours Up to 8 hours ** Up to 16 hours Up to 3 hours Display Color, 128x128, 1.44 Color, 176x220, 2 Color, 480x800, 4 Color, 240x320, 2,4 - Headset (connector/bluetooth) / - / - / + (BLE) / / - IP-class IP40 IP40 IP40 IP65 IP65 *) WiFi and BT are off, DECT is standby **) DECT mode only 19 NEC Corporation 2017 NEC IP DECT for Avaya

20 Handset portfolio and functionality overview G266 G566 G966 I766 M166 Communicator Wireless Technology DECT DECT DECT/WiFi DECT DECT IECEx (ATEX) Ex version - Location detection: RSSI / beacon / - / - / - / with DLA / with DLA (M166CL) Man down alarm / Pull cord alarm - / - - / - / / - / Messaging / SOS button - / / / / *** / Multi-line / Programmable keys - / - / 4-keys - / - / 4-keys - Memory card for handset settings usd usd usd usd - Personal / Central directory 200 / 200 / Android / 200 / - / - Software download over the air (via WiFi) Speakerphone / HD quality / - / / / / - Vibrator alarm ISIP ***) Alarm handling only 20 NEC Corporation 2017 NEC IP DECT for Avaya

21 G966 SmartDECT handset Enterprise grade DECT handset that also provides the flexibility of Android/WiFi application support > Unique SmartDECT handset as powerful on-premise alternative for smartphones > Specific Apps on G966 integrate with business processes > HD-Voice > Android > API > Bluetooth > DECT Messaging and alarming (SOS) > 4 inch display > Front camera > RTLS support Earpiece Volume up Volume down SOS Loudspeaker (back) Menu Offhook/ enquiry USB and charging contacts Status LED Camera (front) Headset jack Power key 4-inch Display Home On hook/clear Back Microphone 21 NEC Corporation 2017 NEC IP DECT for Avaya

22 I766 DECT Handset designed to perform! Robust handset with ruggedized design ideal for voice & messaging in demanding environments > All features of the G566 > Large SOS key > Fiber strengthened clip > IP65 body > Keyboard text - Encapsulated for high durability > LED indicator front/top > Double molded with rubber for perfect grip and protection > Extra microphone for ambient noise cancellation > Pull cord for personal safety > Scratch protection display - Level 5H Earpiece Noise-cancelling Microphone Volume up Volume down Speaker on/off Navigation keys Offhook/enquiry Function keys (F1-F4) SOS Status LED DLB slot Headset jack Speaker 2.4 inchdisplay SoftKeys Menu Select/OK On hook/clear/power Keypad (0-9, *, #) Microphone Charging contacts USB connector 22 NEC Corporation 2017 NEC IP DECT for Avaya

23 M166 Communicator - Personal alarm protection Provides personal safety to staff in any business and industry Protects elderly people and patients in care/cure institutions and assisted living Operation state LEDs Lanyard > Sending alarm messages and/or setup of calls > Two alarm buttons > Pull-cord (tear-off) alarm > Voice calls, Remote listen-in > RTLS options: DECT signal strength (Ekahau) and Beacons (Elpas) > Lanyard or a clip > Desktop and wall model charger > Headset, vibrator alarm > IP65 protection Microphone Headset/ Pull cordjack Charger/Connector Alarm2 button On/Off button with blue LED Alarm1 button with blue LED Speaker 23 NEC Corporation 2017 NEC IP DECT for Avaya

24 I766Ex Atex handset NEC s new intrinsically safe handset for demanding industry Powerful Ex design communication tool to be used in hazardous area s Best in Class specifications Gas: II 2G Ex ib IIC T4 Gb Dust: II 2D Ex ib IIIC T135 C Db IP65 Mining: MI M2 Ex ib I Mb IP65 Based on the reliable I NEC Corporation 2017 NEC IP DECT for Avaya

25 Handset generic strengths All use the same desk and rack chargers Chargers also charge an additional battery (both G266/566 model as well as the G966) Handsets can also be charged with a standard micro-usb interface on the handset Reduced operational effort Through the support of standard micro-sd cards within the handsets. If a handset is damaged, just replace the handset with a new one and insert the SD-card of the damaged handset. There is no new enrollment needed for the new handset at all Handset firmware can be updates over the air In groups and by means of scheduling New functionality can easily be added, latest examples are the addition of BGR139 Lone Worker and PTT, see next slides 25 NEC Corporation 2017 NEC IP DECT for Avaya

26 Messaging > Automated alerts from customer system via DMLS > Acknowledgement and accept/reject on the handset > Priority messages Forced to front of delivery queue, immediate display of message Distinguished by customized beep tones and colour codes > Interactive messaging supports task management > Colour coded messages differentiate type or priority Alarm, instruction Message Nurse call or task management system Middleware and DMLS Escalation Confirmation 26 NEC Corporation 2017 NEC IP DECT for Avaya

27 Personal Safety: Immediate Alarm and Conversation > Handset Alarms in case of Emergency or Duress Alarm button Tear-off alarm No-movement and Man-down > Middleware and DMLS take care of escalation to required Staff Optional localization of handset > The Alarm can result in immediate set up of a voice path Silent listen-in Conversation loudspeaker-call Middleware and DMLS Escalation Alarm, instruction Message Confirmation Localization Automatic call set-up Conversation 27 NEC Corporation 2017 NEC IP DECT for Avaya

28 Personal Safety: Push-to-Talk > Push-to-Talk (PTT) with I766 handset Pressing PTT button on handset results in a group call One-to-many (Walkie-Talkie) functionality Multiple groups can be pre-defined Handsets in loudspeaker mode, mic muted Every member can respond by un-muting Uses DMLS and MobiCall voice bridge Push to Talk request Group call Press side button (PTT) Conversation Group call Group call Mobicall/DMLS 28 NEC Corporation 2017 NEC IP DECT for Avaya

29 Personal Safety: Lone Worker > Lone worker protection, with I766 handset Handset cannot be switched off Man-down, No-movement, Time-alarm or Pull-cord Ongoing verification if alarm functions are still active Test confirmation by the user In case of lone worker issue, automatic emergency escalation Also complies to the German BGR139 Mobicall and DMLS Escalation Activation Automatic call set-up Verification Escalation Escalation Conversation 29 NEC Corporation 2017 NEC IP DECT for Avaya

30 NEC IP DECT Application Interoperability > NEC is founding member of the DECT Forum and at the forefront of developments > DMLS (DECT Messaging and Location Services) is the open interface for alarming, messaging and taskmanagement Integrates external Messaging and Location servers Supports user & broadcast messages, message confirmation by user, urgency levels Provides status of Access Points and Handsets (e.g. presence, battery status) Provides forced handset loudspeaker call + Location information Provides interface for multiple concurrent applications > Many integrations and certifications worldwide with vendors of middleware messaging & alarming solutions and nurse call systems such as NewVoice Eurocom CQ-Net IndigoCare MER Tyco/Elpas Eiris Novalink Hertek Sonevo Commtech Daktel CLB FCS 30 NEC Corporation 2017 NEC IP DECT for Avaya

31 Overview Strengths of the NEC IP DECT solution Sophisticated high availability options Support of encryption for Signaling and Media-Stream (TLS / SRTP) and provisioning (HTTPS) Support of IPV6 with the AP400 series access points Support of IP-IP direct Media between the AP400 and Avaya Aura NEC handsets (users) can benefit from Avaya Breeze SnapIn s in the same way as an Avaya SIP user can (NEC IP DECT handset is just another SIP user) Open DMLS interface to connect Alarm server for messaging. Even multiple DECT systems to address larger campus can be served by a single DMLS interface A single DMLS can support multiple application servers, such as for messaging, localization and task management Reduced operational effort through the support of SD-Cards within the handsets Single charger for different type of handsets, and charge via a Standard USB cable Firmware-Update of the handsets via Air in groups. Scheduling possible. Support BGR139 personal safety and PTT New I766Ex Intrinsically Safe handset Full migration scenario for Nortel Customer Base DECT users 31 NEC Corporation 2017 NEC IP DECT for Avaya

32 IP DECT provides best Customer Value Proven and reliable It s scalable It s affordable It s integrated Easy deployment and management Rich choice of terminals True mobility Makes Unified Communications a reality Powerful messaging to alarm and alert staff Protects investment AVAILABILITY ENSURED FOR THE ALWAYS ONENTERPRISE 32 NEC Corporation 2017 NEC IP DECT for Avaya

33 NEC Some other key benefits and advantages Highly responsive team R&D Labs in The Netherlands We nurture quality 100% Indirect EMEA Headquarters in Hilversum, NL Years of experience with system vendors and OEM TOP 50 Innovative Companies 33 NEC Corporation 2017 NEC IP DECT for Avaya

34 NEC IP DECT in Healthcare (SZO, Austria) > Sozialmedizinisches Zentrum Ost > Characteristics Part of Wiener Krankenanstaltenverbund (KAV) Organization of all municipal hospitals (11), geriatric centers (8), nursing homes (7) and healthcare staff training centers (11) of Vienna - one of the largest healthcare organizations in Europe > IP DECT installation NEC IP DECT VLS technology m 2 covered area (100% coverage inside and outside) 1125 Access Points Over 1600 I755/I766 handsets 6 locations Access points Handsets 34 NEC Corporation 2017 NEC IP DECT for Avaya

35 NEC IP DECT in Global Marine (Harmony of the Seas) > Harmony of the Seas (Oasis Class - Royal Caribbean Cruise Lines) > Characteristics Largest vessel in the world 18 Decks, 362m long 6360 passengers, 2400 staff 1,380 seats theater, 23 swimming pools 5-star, 24/7, excellent services > IP DECT installation NEC IP DECT VLS technology 650 DECT Access Points 1200 NEC I766 rugged handsets Reflection cancelling, application integration 650 Access points Handsets 35 NEC Corporation 2017 NEC IP DECT for Avaya

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