PC SERVICING & TROUBLESHOOTING (47)

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1 PAGE 1 OF 9 CONTESTANT ID# Time Rank PC SERVICING & TROUBLESHOOTING (47) Regional 2013 TOTAL POINTS (500) Failure to adhere to any of the following rules will result in disqualification: 1. Contestant must hand in this test booklet and all printouts. Failure to do so will result in disqualification. 2. No equipment, supplies, or materials other than those specified for this event are allowed in the testing area. No previous BPA tests and/or sample tests or facsimile (handwritten, photocopied, or keyed) are allowed in the testing area. 3. Electronic devices will be monitored according to ACT standards. No more than 60 minutes testing time

2 PAGE 2 of 9 1. What is the minimum amount of RAM needed to install Windows Vista? a. 128MB b. 256MB c. 512MB d. 1GB 2. When testing a computer power supply, the best device to use is a (an): a. OHM meter b. Ammeter c. Volt meter d. Light bulb 3. The portion of hard disk space to be used as virtual memory is known as the. a. Sector b. Paging file c. Track d. CMOS 4. Completely erasing a hard drive and preparing it for a new operating system is known as? a. Erasing b. Segmenting c. Formatting d. Defragmenting 5. The electrical charge draws the toner off the drum onto the paper on a laser printer. This process is known as. a. Imaging b. Cleaning c. Emulating d. Transferring 6. How many pins are on a VGA connector? a. 24 b. 10 c. 12 d What is the maximum transfer rate of SATA 1.5? a. 150MB/s b. 300MB/s c. 1.5GB/s d. 1.5MB/s

3 PAGE 3 of 9 8. What does the acronym POST stand for? a. Power On Self Test b. Power On Standby Transmission c. Power Off Shield Transmission d. None of the above 9. Before removing the processor from the motherboard, which one of the following should you remove first? a. Power supply b. RAM chip c. Thermal compound d. Heat Sink 10. A computer on a network has an IP address of This is most likely an indication of what? a. The DNS server is down b. The DHCP server is down c. There is nothing wrong with this IP address d. The subnet mask is configured incorrectly 11. Which key on a laptop aids in switching to an external display? a. Fn b. Alt c. Ctrl d. Shift 12. A user brings a computer in for repair. What should you do first before making any changes? a. Backup important data b. Reinstall the operating system c. Open the laptop and examine the components inside d. Modify the registry 13. Memory on the processor die is called cache. a. Level 1 b. Level 3 c. Level 2 d. Level Software that is installed on a computer to manage hardware devices is known as? a. Software controllers b. Configuration programs c. Device drivers d. Device controllers

4 PAGE 4 of What does FAT stand for? a. File Allocation Table b. Folder Allotment Table c. File Allotment Transmission d. None of the above 16. What is the minimum amount of RAM needed to install Windows 7? a. 1 GB b. 512 MB c. 256 MB d. 128 MB 17. Which of the following is the CMOS chip used for? a. Keeping the time b. To store BIOS settings c. To boot the computer d. None of these options is correct 18. When your computer first boots up it performs a test. What is this test known as? a. CPU Processing b. POST c. A CMOS test d. Hard drive test 19. What does SCSI stand for? a. Small Computer System Interface b. Serial Connections Systems Interface c. Systems Component Serial Instance d. None of the above 20. Which of the following wireless technologies is the fastest? a. Infrared b. Ethernet c. Bluetooth d The physical address of a network card is also known as the. a. IP address b. DNS address c. MAC address d. Default gateway

5 PAGE 5 of What feature of modern personal computers allows data to be transferred from one component on the system board to another without involving the CPU? a. Channeling b. Segmenting c. Controlled Memory d. Direct Memory Access 23. In Windows XP, where are hardware devices and device drivers managed? a. System Manager b. Device Manager c. Computer Manager d. Control Panel 24. What is the name of the system file that contains the operating system(s) to display when Windows starts? a. NTLDR b. MSCONFIG c. AUTOEXEC.BAT d. BOOT.INI 25. What is the name of the utility on a computer not controlled by the operating system that stores configuration information? a. SETUP.EXE b. NetBios c. CONFIG.SYS d. BIOS 26. The first hard drive in a computer is typically labeled as drive number: a. 0 b. 1 c. 2 d What is the default port for FTP? a. Port 20 b. Port 21 c. Port 25 d. Port Using the operating system to reboot is known as a? a. Warm boot b. Hard boot c. Cold boot d. Hot boot

6 PAGE 6 of memory temporarily holds data and instructions as the CPU processes them. a. Random array b. Repeatable access c. Read-only d. Random access 30. Windows service packs are: a. New versions of the operating system b. Compilations of software c. Resource kit utilities d. Driver updates 31. Parallel ATA can also be referred to as the standard. a. IDE b. LUN c. SATA d. EIDE 32. A cache outside the processor microchip is called a cache. a. Level 1 b. Level 3 c. Level 2 d. Level On a laser printer, the primary corona does what? a. Fuses the image of the printed page on the drum b. Charges the photosensitive particles on the surface of the drum c. Charges the surface of the paper just before it reaches the toner area d. Cleans the photosensitive drum 34. What type of device protects against power failures and brownouts? a. UPS b. Surge Protector c. Surge Suppressor d. Conditioner 35. If a person takes control of a session between server and client, it is known as what type of attack? a. DDoS b. Smurf c. Session Hijacking d. Malicious Software

7 PAGE 7 of A 1xx POST error code indicates a problem with the? a. Video b. RAM or ROM c. Hard Drive d. System Board 37. PC4200 is what kind of RAM? a. SDRAM b. DDR c. RIMM d. EEPROM 38. Beep codes are generated by. a. CMOS b. POST c. RTC d. Windows 39. What key do you press at start up to boot directly into safe-mode? a. F1 b. F2 c. F5 d. F What is the connection speed of G wireless? a. 11 MBPS b. 36 MBPS c. 54 MBPS d. 119 MBPS 41. What is the minimum Ethernet cable type to achieve a gigabit connection? a. Cat 3 b. Cat 5 c. Cat 5e d. Cat You attempt to navigate to a computer on your network by using its name and are unable to access it. You are then able to access it using its IP address. What does this mean? a. A DHCP problem b. A DNS problem c. A NIC problem d. A cabling problem

8 PAGE 8 of Which tool checks protected system files? a. CHKDSK b. XCOPY c. SCANDSK d. SFC 44. Which type of partition should an operating system be installed on? a. Primary b. Extended c. Volume d. Logical Drive 45. What file system, when installed with Windows XP, supports file and folder-level security? a. FAT32 b. CDFS c. NTFS d. FAT What are the six steps to the laser printing process? a. Cleaning, Charging, Writing, Developing, Transferring, Fusing b. Charging, Cleaning, Writing, Developing, Transferring, Fusing c. Cleaning, Charging, Writing, Transferring, Developing, Fusing d. Charging, Cleaning, Writing, Transferring, Developing, Fusing 47. What connector type is used to connect a UTP cable to a network card? a. RJ-11 b. RJ-45 c. RJ-1 d. RJ What type of printer is considered an impact printer? a. Dot Matrix b. Laser c. Ink Jet d. Thermal 49. What command-line utility will allow you to test the availability of a device on a network? a. NETSTAT b. PING c. ROUTE d. IPCONFIG

9 PAGE 9 of What does a red x indicate next to a hardware device in device manager? a. The device has been disabled b. The incorrect driver has been installed c. There is an updated driver available d. None of the above

PC SERVICING & TROUBLESHOOTING (47)

PC SERVICING & TROUBLESHOOTING PAGE 1 OF 8 CONTESTANT ID# Time Rank PC SERVICING & TROUBLESHOOTING (47) Regional 2012 TOTAL POINTS (500) Failure to adhere to any of the following rules will result in disqualification: