Vendor: CompTIA. Exam Code: Exam Name: CompTIA A+ Practical Application (2009) Version:

Transcription

1 Number: Passing Score: 800 Time Limit: 120 min File Version: Vendor: CompTIA Exam Code: Exam Name: CompTIA A+ Practical Application (2009) Version: 12.59

2 Exam A QUESTION 1 Which of the following is the access level of a user that belongs to both the Administrators and Users groups? A. User B. Administrator C. Power User D. Remote Desktop User QUESTION 2 Which of the following contains the user profile directory for Microsoft Windows 2000 and XP? A. Users B. My Documents C. Documents and Settings D. Application Data QUESTION 3 Two users share the same Windows 7 computer. The first user creates a document intended to be used by both users, and then logs off. The second user logs on and types the name of the document in the Start menu, but the document is not found. Which of the following is the problem? A. The document is set to hidden. B. The document is locked. C. The document was saved as a system document. D. The document is owned by the first user. QUESTION 4 Which of the following will MOST likely happen if a laser printer displays `15% fuser remaining'? A. The printer will print according to specification. B. The printer will stop printing immediately. C. The printer will take longer to print. D. The printer will print blank sheets of paper.

3 QUESTION 5 Which of the following should the technician do FIRST when removing a paper jam? A. Open all the doors in the printer. B. Clear the print queue. C. Turn the printer off. "First Test, First Pass" D. Take the printer offline. /Reference: QUESTION 6 Which of the following does an out-of-memory error indicate on a printer? A. A faulty memory module in the printer. B. A postscript print job has been sent to the printer. C. A large print job has been sent to the printer. D. The printer firmware needs to be updated. QUESTION 7 A home user wants to setup a wireless network. Which of the following would be the MOST important consideration? A. Operating system type of the connected PCs B. Location of the wireless router C. Number of PCs that will access the network D. Number of available Ethernet ports on the router QUESTION 8 A technician suspects the AC voltage into a PC power supply is bad. Which of the following tools would MOST likely be used to confirm the diagnosis?

4 A. Multimeter B. Oscilloscope C. Cable tester D. Power supply tester QUESTION 9 A technician needs to ping a client's machine that the technician is working on, to ensure that the network card is functioning correctly. Which of the following IP addresses should be used? A B C D QUESTION 10 "First Test, First Pass" Which of the following are encrypted protocols? (Select TWO). A. TELNET B. SSH C. POP3 D. FTP E. HTTPS E QUESTION 11 Which of the following network modifications should be implemented to extend the wireless network range and allow out-of-range users to share the Internet connection? A. Create a new VLAN for the out-of-range users. B. Add a wireless access point for the out-of-range users. C. Upgrade the out-of-range users' SSID searching software. D. Enable network sharing on the users' computers that are within range.

5 QUESTION 12 A technician turns on a PC and before the computer boots up, the technician is prompted for a password. The technician does not know the password. Which of the following can the technician do to allow access to the PC? (Select TWO). A. Set the clear password jumper on the motherboard. B. Enter the BIOS setup and select the clear password setting. C. Remove the power cord from the power supply and then plug it back in. D. Power cycle the PC. E. Remove the CMOS battery for 15 minutes. E QUESTION 13 A technician is renaming files on a PC from a command prompt and is currently in the root of drive C:. Which of the following commands should the technician use to move to a different directory? A. CD B. DIR C. MD D. RD QUESTION 14 A technician is dispatched to a malware infected system. Upon arrival, the technician notices the malware's pop-up on the screen. Which of the following boot methods would the technician utilize? "First Test, First Pass" A. Reboot in Safe Mode B. Reboot in Recovery Console C. Reboot in Last Known Good Configuration D. Reboot in System Debug Mode QUESTION 15 A technician is dispatched to a system that will not go beyond the Windows XP splash screen. Which of the following, after restart, would allow the technician to load Windows XP? A. Press F6, select Last Known Good Configuration, login B. Press F8, select Debug mode, login C. Press F8, select Last Known Good Configuration, login D. Press F6, select Debug mode, login

6 QUESTION 16 Which of the following commands would be used to move the working directory from C:\ to C:\Windows? A. CD B. RD C. MD D. SFC QUESTION 17 Which of the following commands will make exact duplicates of files and directory trees? A. TREE B. COPY C. XCOPY D. DISKCOPY QUESTION 18 A system administrator has disabled USB ports after experiencing several virus outbreaks. A user needs to transfer several extremely large work related files from their home desktop computer to their work desktop computer. Which of the following will allow the user to transfer the needed files? A. An IEEE-1394 device B. A NIC device C. An IrDA device D. A FDD device "First Test, First Pass" QUESTION 19 A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?

7 A. Task Manager B. Device Manager C. DEFRAG D. Event Viewer QUESTION 20 A technician notices that the WAP keeps getting a different IP address after it is restarted. Which of the following is the FIRST step to take to ensure the IP address assigned does not change? A. Enable MAC filtering B. Disable SSID broadcast on the WAP C. DNS needs to be disabled D. DHCP needs to be disabled QUESTION 21 Windows 7 has notified a user that it has blocked access to the following address in Internet Explorer: ftp:// ftp.microsoft.com:21. Which of the following Windows features should the technician check to ensure that there is not an explicit rule disallowing access to this location? A. Windows Bitlocker B. Windows BranchCache C. Windows User Account Control D. Windows Firewall QUESTION 22 A PC administrator is trying to implement BitLocker full disk encryption but the PC reports that a security module is not found. Which of the following should the administrator do to correct this? A. Enable the BIOS password B. Turn UAC off C. Create a separate partition with EFS D. Enable TPM in the BIOS /Reference: "First Test, First Pass" - 8

8 QUESTION 23 A user has recently added a second IDE CD-RW drive to a machine in addition to the primary DVD-ROM drive. The drive opens and closes; however, they do not see it show up in Windows. Which of the following is the MOST likely cause? A. The drive jumper settings are incorrect. B. The drive is not receiving power from PSU. C. Windows only supports one optical drive. D. The user connected the drive with a SATA cable. QUESTION 24 A user states that their work PC has become infected with a virus. Which of the following should the technician do FIRST? A. Perform an antivirus program scan B. Boot the machine into Safe Mode C. Remove the machine from the network D. Check for system security patches QUESTION 25 A technician is troubleshooting a monitor displaying a blank screen and the power indicator light is on. Which of the following should the technician do next? A. Test the computer with a known-good monitor. B. Check if the monitor is still covered under the manufacturer's warranty. C. Replace the monitor's power cord with a known-good power cord. D. Swap out the computer's video card. QUESTION 26 When troubleshooting an g network. Which of the following can interfere with the network? A. 2.4 GHz cordless phone B. 900 MHz cordless phone C. Bluetooth headset D. Bluetooth printer

9 QUESTION 27 After visiting the Windows Update website on a Windows 2000 computer and installing all updates, a user reports that they are unable to select any resolution above 640X480 with sixteen colors. Which of the following procedures should the technician complete FIRST? "First Test, First Pass" A. Increase the amount of shared video memory in the BIOS settings. B. Reinstall device drivers for the video card from the manufacturer's website. C. Set Hardware Acceleration for the video card to full in the advanced area of Display Settings. D. Uninstall the Windows Service Pack that had been installed most recently. QUESTION 28 A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should a technician recommend? A. Restart the print job in the print queue. B. Print a test page from the printer properties. C. Run the Add Printer Wizard. D. Restart the print spooler service. QUESTION 29 A technician has just completed a CPU upgrade on a motherboard. Which of the following will MOST likely cause the PC not to boot? A. The technician used generic thermal paste. B. The processor had pins broken during installation. C. The memory is incompatible with the new CPU. D. An incorrect fan size was installed on the heatsink. QUESTION 30 A Windows workstation is taking an excessive amount of time to load the desktop after login. Which of the following could be causing the issue? A. BIOS on the system board needs to be updated. B. The power supply is providing insufficient wattage. C. The incorrect video drivers are installed on the computer.

10 D. Too many startup applications are running. QUESTION 31 A client purchased a new internal hard drive to act as a second drive on a legacy machine. When the client attempts to install the drive, the cable connector on the new drive is not compatible with the available IDE cables. It is determined that the client has purchased a SATA hard drive. Which of the following would the technician recommend as the BEST solution to this situation? A. Have the client purchase a SATA compatible system board. "First Test, First Pass" B. Have the client purchase a SATA to IDE conversion kit. C. Have the client return the drive and purchase an IDE compatible drive. D. Have the client purchase a SCSI to SATA conversion kit. QUESTION 32 A user copied files from a CD and now the files can only be opened as read-only. Which of the following utilities can be used to allow the user the ability to edit the files? A. EDIT B. CHMOD C. ATTRIB D. CONVERT QUESTION 33 A user reports that every time they start up their computer it stops with a bluescreen error. Which of the following methods will give an alternate method of trying to start up a Windows computer? A. Press the F4 key during start up. B. Hold down the left Shift key during start up. C. Press the F2 key during start up. D. Press the F8 key during start up. QUESTION 34 Which of the following is the default system directory for Windows 2000?

11 A. C:\WINDOWS B. C:\WINNT C. C:\ D. C:\SYSTEM QUESTION 35 Bob, a support technician, is trying to locate a particular registry key using REGEDIT.EXE, on a Windows 2000 PC. Which of the following is the BEST method of doing this? A. Use the import function from the File menu. B. Use the find function in the Edit menu. C. Use the display binary data function in the View menu. D. Navigate through the registry sub-trees. /Reference: "First Test, First Pass" QUESTION 36 Which of the following command line tools can be used to display the default gateway, IP address, and DNS servers currently being used by a host? A. TRACERT B. IPCONFIG /ALL C. NSLOOKUP D. PING -T QUESTION 37 Which of the following command line utilities allows a technician to create a new directory? A. RD B. CD C. DIR D. MD QUESTION 38

12 Which of the following switches for the FORMAT command line utility allows Bob, a technician, to format a floppy disk the FASTEST? A. /c B. /q C. /x D. /v QUESTION 39 Which of the following groups should a user be added to for the ability to restore files, without granting any ownership privileges? A. Remote Desktop Users B. Power Users C. Administrators D. Backup Operators QUESTION 40 Which of the following utilities would a technician use to prevent a service from starting during system startup? A. Event Viewer "First Test, First Pass" B. System File Checker C. MSCONFIG D. Task Manager QUESTION 41 A customer reports to Karen, a technician, that a PC's video card has recently been upgraded and the computer reboots randomly. The last few restarts have happened during movie playback, playing a video game, and video editing. Which of the following is the MOST likely source of this issue? A. The card is not compatible with the hardware of the machine. B. The graphic driver for the card is corrupt. C. The video card requires additional power. D. The software the user is running is incompatible for the video card.

13 QUESTION 42 A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started. Which of the following Windows utilities would help configure the new hard disk? A. Disk Management B. Services and Applications C. Removable Storage D. Device Manager QUESTION 43 A customer, Karen, moved a personal computer from one room to another. The computer's power LED is on, but the display's screen indicates no signal is available. Which of the following are correct? (Select TWO). A. The monitor cable is not fully attached to the PC. B. The display adapter's drivers need to be reinstalled. C. There are two video cards and the cable is attached to the disabled one. D. Resolution is set too high in display settings. E. The operating system is corrupted. C QUESTION 44 In which of the following locations will a technician start and stop the print spooler? A. Click Start, select run and type Services.msc "First Test, First Pass" B. Click Start, select run and type gpedit.msc C. Click Start, select run and type regedit D. Click Start, Settings, Printers and Faxes QUESTION 45 A technician discovers that RAM modules are overheating. Which of following is best practice in this situation? A. Install heatsinks on the RAM modules. B. Install additional CPU fans. C. Replace the RAM slots. D. Install a heatsink on the chipset driver.

14 QUESTION 46 A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? (Select TWO). A. The LCD monitor's power inverter does not function properly. B. The operating system's power settings prevent the battery from charging. C. The battery is not compatible with the laptop. D. The internal power connection on the motherboard is faulty. E. The power adapter is not working. E QUESTION 47 A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity. Which of the following is MOST likely the issue? A. The processor is faulty. B. The file system is fragmented. C. The modem drivers are corrupt. D. The power supply is faulty. QUESTION 48 A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check? A. The system's local time settings B. The system's O/S version and patch status C. The system's network configuration D. The mail server's configuration "First Test, First Pass" QUESTION 49 The local library has several public desktops and is concerned about PCs being opened and components being stolen. Which of the following could prevent this?

15 A. Secure the PCs to the table with cable locks. B. Install biometrics to track user access and identities. C. Install real-time system resource monitoring software. D. Use security screws to prevent the case from being opened. QUESTION 50 A network printer will not print. The printer is online and visible. All the print jobs complete but the printer will not operate. Which of the following is the MOST likely cause? A. The drum is faulty. B. The print buffer is full. C. The printer is out of toner. D. The fuser is faulty. QUESTION 51 On a Windows Vista system, the default location for user data is in which of the following locations? A. C:\USERS\ B. C:\DOCUMENTS\DATA C. C:\DOCUMENTS\USERS D. C:\USERS\APPDATA QUESTION 52 Which of the following system utilities would be used to change a drive type from dynamic to basic? A. System Partition Manager B. NTBACKUP C. Device Manager D. Disk Management QUESTION 53 "First Test, First Pass" Which of the following allows a program or port through a software firewall?

16 A. Exception B. Pass-through C. Port-forwarding D. Punch-through QUESTION 54 Which of the following commands will allow a user to discover their IP address, subnet, and DNS? A. IPCONFIG B. NETSTAT -A C. NSLOOKUP D. IPCONFIG /ALL QUESTION 55 A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user's print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? A. That the WEP key is disabled B. That the fuser is not faulty C. That the IP is static D. That the buffer is not overloaded QUESTION 56 Which of the following tools is used to consolidate files and folders on a local drive? A. CHKDSK B. DEFRAG C. DISK CLEANUP D. Computer Management QUESTION 57 A technician notices a machine's performance has degraded. The machine has constant errors when trying to read data from the drive. Which of the following should be used to repair the disk errors?

17 A. DEFRAG B. MSCONFIG "First Test, First Pass" C. EDIT D. CHKDSK QUESTION 58 Which of the following commands would a technician MOST likely use to map a printer from a remote computer? A. NET USE B. IPCONFIG C. NSLOOKUP D. TRACERT QUESTION 59 Which of the following should be flashed on a firewall to make sure it is the most current version available? A. Firmware B. ACLs C. Definitions D. Route lists QUESTION 60 When updated, which of the following will allow network access to new users? A. Route lists B. ACLs C. Firmware D. Definitions QUESTION 61 Which of the following tools would a technician use to map a drive to a user's machine?

18 A. SSH B. NET USE C. NETSTAT D. SSL QUESTION 62 "First Test, First Pass" Which of the following is the default SMTP port? A. 21 B. 22 C. 23 D. 25 QUESTION 63 Which of the following commands is used to delete an empty directory? A. RD B. EDIT C. DIR D. FORMAT QUESTION 64 Which of the following is the default location for temp files in Windows 7? A. C:\Windows\Temp B. C:\Windows\System Files\Temp Files\ C. C:\System Files\Temp D. C:\System\Temp Files\ QUESTION 65 A user is reporting that a PC will suddenly shut down without warning. The PC boots up with no problems, but

19 after using the PC for a short time, the PC turns off. Which of the following components should the technician check? (Select TWO). A. CPU fan B. RAM C. Hard drive D. Power supply E. Video card D QUESTION 66 Recently three new applications were installed on all the desktops in a company branch. One of the applications causes Windows to crash on startup, but the technician is unable to find out which application it is. Without removing all three applications, which of the following is the BEST way to determine the cause of the crash? A. Launch REGEDIT and remove the offending applications from the Run key. "First Test, First Pass" B. Start the computer in Safe Mode and check Event Viewer. C. Put in the ERD and when the window pops up select the option for Repair Broken Links and Applications. D. Hit the F6 key as Windows loads and run Repair Broken Links and Applications. QUESTION 67 A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check? A. Run the printer configuration wizard on the desktop. B. Check to see if the network printer is turned on. C. Verify that the printer is connected to the network. D. Check the local print queue for a failed print job. QUESTION 68 A user reports their laptop computer can no longer connect to a server. The computer works correctly in a different office. Which of the following tools would be used to troubleshoot this issue? A. Cable tester B. Multimeter C. Fiber splicer D. Loopback plug

20 QUESTION 69 A user is attempting to access a website but is getting a `Page cannot be displayed' error. The technician checks the IP address of the computer and sees that it has been assigned Which of the following is the MOST likely cause? A. The device is located behind a firewall. B. The network card is disabled. C. The device is not configured for DHCP. D. The device cannot locate a DHCP server. QUESTION 70 A laser printer keeps printing out crumpled pages from the third tray. Which of the following is the MOST likely explanation? A. The pickup rollers need to be replaced. B. The paper is too wide for the tray. C. The toner cartridge is leaking. "First Test, First Pass" D. The pickup assembly is missing. QUESTION 71 A mirrored set is another name for which of the following? A. RAID 0 B. RAID 1 C. RAID 3 D. RAID 5 QUESTION 72 Which of the following will occur if %temp% is executed from the run command? A. The operating system's temporary folder will be opened. B. Applications located in the %temp% folder will be executed.

21 C. Applications will be deleted in the %temp% folder. D. The current user's temporary folder will be opened. QUESTION 73 Which of the following commands would be used to go from c:\windows to c:\windows\system32? A. RD B. MD C. DIR D. CD QUESTION 74 Which of the following IP addresses would MOST likely be the default gateway for ? A B C D QUESTION 75 For added security, a network administrator has decided to lock down the wireless network. Which of the following are ways to accomplish this? (Select TWO). "First Test, First Pass" A. Disable all traffic B. Disable the SSID from broadcasting C. Disable WPA D. Enable Bluetooth only communication E. Change the default admin password F. Disable WEP E QUESTION 76 Users in the office report that the speed of the Internet has drastically decreased since the recent network

22 hardware refresh. Which of the following could be attributed to the problem? A. The firewall was not powered back on. B. The DHCP server is not working correctly. C. The cellular repeater installed is interfering with the network speed. D. The new switches are configured for 10MB. QUESTION 77 Which of the following is a sign that a computer has been infected by a worm? A. Screensaver changed on its own B. Unauthorized outgoing s being sent C. Desktop background changed on its own D. Left and right mouse buttons have been flipped QUESTION 78 A technician is asked to repair a Windows 7 computer with boot errors. Which of the following commands may be used? A. CHKDSK /r B. DEFRAG C. SCANDISK /repair D. DXDIAG QUESTION 79 The technician needs to map a network share to the user's Windows 7 computer from the command prompt. Which of the following commands will the technician execute? A. NET SEND B. NET CONFIG C. NET USE "First Test, First Pass" D. NET NAME

23 QUESTION 80 The technician is moving a user's files from a Windows XP PC to a Windows Vista PC. Which of the following directories corresponds to each operating system? A. c:\users\user1\documents to c:\users\user1\documents B. c:\documents and settings\user1\my documents to c:\users\user1\documents C. c:\documents and settings\user1\my documents to c:\documents and settings\user1\my documents D. c:\users\user1\my documents to c:\users\user1\documents QUESTION 81 Which of the following are correct sockets for an Intel Core IX series processor? (Select TWO). A. 478 B. 775 C D E. AM2 F. AM3 D QUESTION 82 A user reports that printed pages are smearing after the pages come out of a laser printer. Which of the following is the MOST likely problem? A. The corona wire is not supplying the correct voltage. B. The fuser is not reaching the correct temperature. C. The paper is card stock and is too thick. D. The paper has a humidity content that is too low. QUESTION 83 A technician wants to create a spanned volume on a set of hard drives. Which of the following tools will identify if the drives will support a spanned volume? A. System Information B. Disk Management C. Device Manager D. Task Manager

24 /Reference: "First Test, First Pass" QUESTION 84 A technician needs to change an existing drive formatted in FAT32 to a NTFS format, while retaining the data. Which of the following is the BEST way to make this change? A. Use Device Manager to disable the drive, then format it as NTFS. B. Use Disk Management to change the format type. C. Use Task Manager to start the CHKNTFS command. D. Run the CONVERT command from the command prompt. QUESTION 85 The technician has replaced a power supply with an identical power supply, and now the high end graphics card is not working. Which of the following should the technician check? A. The memory B. The CMOS battery C. The PCIe power jack D. The processor for chip creep QUESTION 86 Which of the following should a technician MOST likely use to test a RS-232 port? A. Loopback adapter B. Power supply tester C. The ping command D. Multimeter QUESTION 87 A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue? A. Refill the cartridges B. Replace the toner C. Replace the network cable D. Calibrate the inkjet printer

25 QUESTION 88 A technician is able to connect to the Internet but cannot connect to a remote machine through Remote Desktop in Windows XP. Each time the technician attempts to connect to a remote location, the software times out. Which of the following is the MOST likely problem? "First Test, First Pass" A. The Java applet is disabled in the web browser. B. Deny all has not been configured in the firewall. C. Wireless network drivers are corrupt. D. Port forwarding settings are not correct. QUESTION 89 Which of the following commands will show all active TCP/IP network connections? A. PING B. NETSTAT C. NET D. TRACERT QUESTION 90 A virus scanner is running on a computer and scans all files currently in use. Why should a full scan be performed periodically? A. Files not accessed recently may contain a virus. B. A full scan optimizes all files on the hard drive. C. A full scan resets the archive bit on the file. D. Active antivirus software only scans the C:\WINDOWS directory. QUESTION 91 After Microsoft Windows boots, a message appears stating that a service failed to start. Which of the following can be used to find more information about this error? A. Disk Manager

26 B. Control Panel C. Start Menu D. Event Viewer QUESTION 92 A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XP generic printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do? A. Download manufacturer printer drivers B. Restart the printer spooler C. Check for Microsoft Windows updates D. Check Device Manager "First Test, First Pass" QUESTION 93 Which of the following should be configured on a wireless router to enhance security? (Select TWO). A. Disable DHCP B. Change wireless channel C. Disable SSID broadcasting D. Change the default username and password E. Use a static IP address D QUESTION 94 Which of the following can be used to kill a running process? A. Control Panel B. Computer Management C. Task Manager D. Add/Remove Programs QUESTION 95 A system has three different network adapters installed. Which of the following should a technician use to get

27 the details of all the adapters at the same time? A. IPCONFIG /ALL B. NETSTAT /A C. NBTSTAT /ALL D. PING LOCALHOST QUESTION 96 A company's wireless network is called FOO and it is not publicly visible. In a wireless configuration wizard, in which of the following locations should the technician put FOO? A. SSID B. WPA Passphrase C. WEP Key D. Network Path QUESTION 97 "First Test, First Pass" For the IP address which of the following subnet masks would be MOST likely used? A B C D QUESTION 98 Which of the following utilities will a technician use to determine how many partitions a hard drive has? A. Administrator Tools B. Disk Management C. Device Manager D. Computer Management

28 QUESTION 99 If a technician needs to convert a hard drive from Basic to Dynamic, which of the following utilities would the technician use? A. Add Hardware Wizard B. Device Manager C. Computer Management D. Disk Management QUESTION 100 A technician is attempting to use a command line prompt to continuously ping a remote server to check availability and reliability of the connection. Which of the following provides the ping command needed to continuously ping the system? A. ping -a B. ping -f C. ping -r D. ping -t QUESTION 101 A customer requires a shock resistant mass storage device in their PC. Which of the following drives should the technician install? A. Hard disk B. Solid state "First Test, First Pass" C. Floppy D. Tape QUESTION 102 A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced? A. Power supply B. DVD-RW C. Blu-Ray drive D. Motherboard

29 QUESTION 103 A program configuration file on a shared computer changes each time the program is run, causing the program to fail. Which of the following steps could a technician take to help prevent this file from being changed? A. Set the group's folder permissions to deny. B. Use Event Viewer to monitor changes to the file. C. Store a backup copy of the file on a USB drive. D. Change the file attribute to read only. QUESTION 104 A technician is booting up a computer but the computer never moves beyond POST. The floppy disk drive light stays lit continuously during the boot process. Which of the following is the MOST likely cause? A. The hard drive is not formatted. B. The BIOS is corrupted. C. The motherboard has faulty capacitors. D. The drive cable is backwards. QUESTION 105 Which of the following allows a Windows 7 remote user to edit a file offline then automatically update the changes when back in the office? A. Windows Defender B. Sync Center C. Windows Aero D. HomeGroup "First Test, First Pass" QUESTION 106 Which of the following locations would a technician use to add a Windows 7 computer to a domain? A. System Properties B. Windows Defender C. Network and Sharing Center D. Device Manager

30 QUESTION 107 A second optical drive has been added to the computer and needs to be referenced as the R: drive by the Microsoft Windows operating system. Which of the following places in Microsoft Windows will BEST accomplish this task? A. Administrative Tools B. Disk Management C. Device Manager D. Event Viewer QUESTION 108 A program is crashing and causing the computer to lockup. Which of the following is the BEST location for a technician to check for further information about the cause of the crash? A. Application log B. File Replication log C. System log D. Security log QUESTION 109 A customer has a wireless router installed in their home office. The customer is having issues with signal strength at the opposite end of the house. Which of the following is the BEST option to increase the signal strength? A. Install a high gain antenna focused towards the office wall. B. Run CAT5e cable to all of the rooms that have poor signal strength. C. Install a wireless repeater at the far end of the house. D. Install a second wired router in the far end of the house. /Reference: "First Test, First Pass" QUESTION 110 Which of the following groups is BEST to assign to a home user to prevent software installation?

31 A. Users B. Administrators C. Power Users D. Remote Desktop Users QUESTION 111 All users within an office are wirelessly connected to a network, except one user that has a valid connection on a leased IP address in a different range. Which of the following is a possible cause of the user having a different IP address range? A. The wireless access point is using MAC address filtering B. The user has connected to a nearby wireless access point from another office C. The user has configured the wireless settings with the wrong encryption type D. The wireless access point has SSID broadcast disabled QUESTION 112 In Windows XP, how can a user change the programs that run at startup? (Select TWO). A. Add or remove programs from the system key of the registry. B. Add or remove programs from the boot.ini file. C. Add or remove programs from the startup folder. D. Run msconfig and configure startup programs. E. Run appstart and configure startup programs. D QUESTION 113 Which of the following will occur if a laptop SATA 1 drive is installed on a SATA 2 controller? A. The drive will run at the lower SATA 1 speed. B. The drive will not work due to incompatibility. C. The drive will run at the higher SATA 2 speed. D. The drive will have intermittent POST errors. QUESTION 114 The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user's connectivity. Which of the following

32 commands can the technician run NEXT to troubleshoot the issue? A. net /? "First Test, First Pass" B. ipconfig /flushdns C. netstat -r D. nbtstat -R QUESTION 115 Which of the following could cause an NTLDR error on reboot? A. Processor is failing B. Services failed to start on bootup C. RAM is faulty D. Boot.ini file is corrupt QUESTION 116 A user is reporting that their computer is making strange noises and randomly powers off. Which of the following tools would MOST likely be used to troubleshoot this problem? A. POST diagnostic card B. Power supply tester C. Loop back plug D. Cable tester QUESTION 117 An executive's laptop screen has been damaged and will not power on. Which of the following is the FASTEST way to get the executive back online? A. Pull the hard drive and install it in a spare laptop of the same make and model. B. Replace the motherboard on the laptop. C. Build the executive a temporary laptop and attempt to repair the damaged one. D. Replace the backlight on the laptop.

33 QUESTION 118 Which of the following commands will be run at a command prompt to determine which Windows OS is running on the computer? A. VER B. Device Manager C. VERIFY D. SET /Reference: "First Test, First Pass" QUESTION 119 A technician plugs a USB device into the front panel of a desktop computer and nothing happens. The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue? A. The technician plugged a USB 2.0 device into a USB 1.1 port. B. The technician needs to reboot the computer for the device to work. C. The technician plugged a USB 1.1 device into a USB 2.0 port. D. The front panel connectors are not plugged into the motherboard. QUESTION 120 Several users report that they are unable to print to a new printer recently installed. The technician is unable to ping the printer. Which of the following is the MOST likely cause? A. No IP address on the printer B. Paper jam in the paper feed tray C. Improper DNS settings on the printer D. Broken LCD screen on the printer QUESTION 121 Which of the following commands would be used to verify and troubleshoot DNS settings of a particular host on a Windows computer? A. TRACERT B. NSLOOKUP C. CHKDSK D. XCOPY

34 QUESTION 122 A technician has a user that consistently picks up viruses and malware no matter what kind of software is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections? A. Place the user behind a high end NIPS device. B. Migrate the user to a Virtual Machine environment. C. Educate the user on browsing habits. D. Install multiple antivirus programs on the machine to decrease the chances for infection. QUESTION 123 Which of the following commands would be used to display hidden files? "First Test, First Pass" A. dir /? B. dir /d C. dir /a D. dir /s QUESTION 124 An alternative to plain old telephone service (POTS) would be: A. X.25. B. Asynchronous transfer mode (ATM). C. VoIP. D. Public Switched Telephone Network (PSTN). QUESTION 125 Which of the following command line utilities can Karen, a technician, use to check for open ports? A. nbtstat B. ipconfig C. nslookup

35 D. netstat QUESTION 126 A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause? A. The video cable is incorrectly attached. B. A corrupted or incorrect video driver is installed. C. An incorrect video card is installed in the computer. D. The video card is defective and needs to be replaced. QUESTION 127 Which of the following is the number of SCSI devices that can be added to a single narrow SCSI bus? A. 6 B. 7 C. 8 D. 9 "First Test, First Pass" QUESTION 128 After opening up the lid of a laptop that is powered on, nothing is displayed on the LCD. Opening and closing the lid multiple times usually causes the display to regain the signal. Which of the following components should the technician check FIRST? A. Motherboard B. Video card C. Cutoff switch D. AC adapter QUESTION 129 Which of the following would BEST allow a technician to find out where a problem is between two networked computers?

36 A. IPCONFIG.EXE B. TRACERT.EXE C. MSCONFIG.EXE D. NSLOOKUP.EXE QUESTION 130 Which of the following default ports must be opened to allow a technician to telnet into a machine? A. 21 B. 23 C. 24 D. 25 QUESTION 131 A user has just moved a PC from one office to another. The patch cable and the NIC do not appear to be functioning in the new office but were working before the move. The patch cable is plugged in correctly to both the NIC and the wall jack. Which of the following actions should the technician take FIRST? A. Verify that the network card is compatible with the operating system. B. Verify that the port on the switch is enabled. C. Update the network card driver. D. Replace the network cable with a crossover cable. /Reference: "First Test, First Pass" QUESTION 132 A customer has lost Internet connectivity. The technician has the customer ping a web address and gets the response `cannot find host.' The technician then has the customer ping the actual IP address of the same site and gets a successful response back. Which of the following commands should the technician have the customer do next? A. IPCONFIG /RELEASE B. IPCONFIG /FLUSHDNS C. IPCONFIG D. IFCONFIG

37 QUESTION 133 Which of the following commands should Mike, a technician, use to display the available switches of a command line utility? A. DIR /S B. MSINFO C. ATTRIB -H D. HELP QUESTION 134 When using CHKDSK, which of the following parameters locks the volume, locates bad sectors and recovers readable information? A. /r B. /f C. /i D. /x QUESTION 135 A technician is installing a memory upgrade for a remote user. The technician notes that the machine is not reporting the correct amount of memory that was installed during the POST step. Which of the following actions should the technician perform FIRST? A. Replace the newly installed memory modules with another known-working unit. B. Remove and reseat the memory, and recheck the memory reported. C. Leave the configuration intact, and check cabling to ensure nothing was loose during the installation. D. Perform a BIOS upgrade on the machine. QUESTION 136 "First Test, First Pass" A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user's error? A. The file associations were not returned after the software was uninstalled. B. The user is not opening the files correctly. C. The uninstalled software has corrupted all the audio files on the computer.

38 D. The sound card is not properly configured. QUESTION 137 A technician is performing a memory upgrade by installing an additional 1GB stick of DDR RAM into a system. When the installation is complete, the computer shows 2GB of RAM at POST; however, it now indicates a lower speed setting for the memory. Which of the following is the MOST likely cause? A. The newly installed RAM has a lower clock speed than the existing RAM. B. The CPU is not configured to work with the additional RAM. C. The system is incompatible with the new RAM. D. The new RAM is of lower quality, and not dependable at higher speeds. QUESTION 138 Which of the following is the purpose of the sigverif.exe utility? A. Encrypt a file for secured electronic delivery. B. Confirm the digital certificate to check file integrity. C. Remove non-certified drivers from the driver cache. D. Choose the level of driver certification to use when installing device drivers. QUESTION 139 Which of the following utilities can display drivers installed on a local Windows XP machine? A. msinfo32.exe B. fsutil.exe C. msiexec.exe D. chkntfs.exe QUESTION 140 A technician installed a new video card on a motherboard which has onboard video. When the monitor was plugged into the new card and the power was turned on, a no signal message appeared on the monitor. Which of the following is MOST likely the issue? A. In the BIOS, the onboard video adapter must be disabled. "First Test, First Pass"

39 B. The video resolution is set too high. C. The LCD panel is defective. D. The drivers for the new video card must be installed before installing the card. QUESTION 141 A customer purchased a new PC with Windows XP but wants to run a program designed for Windows 98. Which of the following will allow this program to run under Windows XP? A. Change the file permissions for the executable file. B. Use the convert utility to change the attributes of the executable file. C. Make sure that Windows XP has FAT32 file system. D. Run the executable file under compatibility mode. QUESTION 142 A customer's laptop CPU constantly changes speed when not in use. The customer wants 100% CPU performance at all times. Which of the following is recommended in this situation? A. Install updated drivers for the CPU. B. Replace the CPU. C. Reinstall the operating system. D. Disable SpeedStep in the BIOS. QUESTION 143 In order to ensure there is proper airflow in a new computer, which of the following should be performed? A. Install a passive hard drive cooler. B. Unplug the redundant power cables from the motherboard. C. Install rounded IDE cables. D. Drill holes in the PC's case to create more airflow. QUESTION 144 A legacy PCI IDE controller card does not recognize a new IDE HDD. Which of the following maintenance techniques would BEST resolve this situation?

40 A. Perform a BIOS upgrade. B. Update the IDE controller's firmware. C. Format the HDD on another PC. D. Update the IDE controller's driver. /Reference: "First Test, First Pass" QUESTION 145 A technician has just installed a new power supply into a desktop computer and now the computer will not turn on. Which of the following is the MOST likely cause? A. The voltage selector switch on the power supply is set incorrectly. B. The 3.3v power line is connected to the wrong input on the motherboard. C. The new power supply voltage rating is too high. D. The 12v power cord is installed incorrectly. QUESTION 146 A laser printer displays `perform user maintenance'. The manufacturer's information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed? A. The printer needs to be sent to the manufacturer for maintenance. B. The printer's firmware needs to be updated. C. A printer system reset must be performed. D. The maintenance page counter must be reset. QUESTION 147 Which of the following is the BEST tool to troubleshoot a DB-9 port? A. Ohm meter B. Anti-static wrist strap C. Oscilloscope D. Loopback plug

41 QUESTION 148 A user reports that their PC is making a strange noise. Which of the following is the cause of the problem? A. A network cable is vibrating against the system case. B. An internal wire is improperly routed and is hitting the CPU fan. C. The thermal grease on the CPU has dried out and needs to be replaced. D. The CPU needs to be reseated. QUESTION 149 An uninstalled program is still attempting to load when Windows starts. Which of the following options can the technician suggest to stop this unwanted program from loading? "First Test, First Pass" A. Services B. Add or Remove Programs C. System Configuration Utility D. System File Checker QUESTION 150 A customer, Bob, needs to be able to access the Internet while traveling. Which of the following could Jill, a technician, recommend to Bob? A. Cellular service with an adapter for Bob's laptop. B. USB adapter with n capabilities for maximum speeds. C. A Bluetooth card to attach to multiple networks. D. Enable Wi-Fi so Bob can connect to any open network. QUESTION 151 A customer reports that their sound is not working. They state that the speakers worked previously. Which of the following should the technician check? (Select THREE). A. Speakers are in regulatory compliance. B. Speakers are on and the mute is off. C. Speakers are on the Windows HCL. D. The system has enough hard drive space. E. The audio driver is installed correctly. F. Speakers are plugged into the correct jack.

42 EF QUESTION 152 A customer states that they cannot print from their laser printer. The printer displays a `Paper Jam' error. Upon inspection there is no paper jam. The only indication is a clicking sound when the user tries to print. Which of the following is the MOST likely cause? A. Feed roller gear is broken. B. Feed rollers are dirty. C. Fuser has overheated. D. Toner cartridge needs to be replaced. QUESTION 153 A client reports to Karen, a technician, that he cannot connect to the Internet. The ipconfig command reveals the below information: IP Address "First Test, First Pass" Subnet Mask Default Gateway Which of the following is the MOST likely cause of the problem? A. Windows does not recognize the subnet as valid. B. The subnet mask is improperly configured. C. The default gateway is not in the same subnet. D. The IP address is not a private address. QUESTION 154 A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem? (Select TWO). A. Toner cartridge B. Laser scanner C. Formatter PCB D. Pickup rollers E. Fuser E

43 QUESTION 155 A user would like to have a roaming profile configured. Which of the following is necessary when setting up a roaming profile? (Select TWO). A. The user must configure the settings. B. Roaming profile must be stored on every client. C. The user must be on a domain. D. Roaming profile has to be stored on a network server. E. The user must have an IP address on their client. D QUESTION 156 Which of the following steps enables offline files in Windows 2000 and Windows XP? A. Control Panel>Administrative Tools>Computer Management B. Control Panel>Administrative Tools>Component Services C. Windows Explorer>Tools>Folder Options>Offline Files D. Windows Explorer>Tools>Synchronize>Setup QUESTION 157 A user reports their system is displaying an error message `NTLDR is missing'. Which of the following is the MOST likely cause for this error? "First Test, First Pass" A. BOOT.INI file is configured incorrectly B. Corrupt MBR C. Boot sector virus D. System file is missing components QUESTION 158 A user reports the system runs fine for a few minutes and then freezes or locks up. Which of the following is the BEST cause of this issue? A. Memory is bad or not seated. B. Fans are failing. C. Power supply needs to be replaced.

44 D. CD-ROM is faulty and needs to be replaced. QUESTION 159 A technician is searching for a user's documents. The profile path that the documents were located was `C: \Users\Username'. Which of the following operating systems is installed on this workstation? A. Windows Vista B. Windows Media Center C. Windows 2000 D. Windows XP QUESTION 160 Operating system files for Windows Vista and Windows XP are located in which of the following? (Select TWO). A. C:\documents and settings\administrator B. C:\windows\system C. C:\users\system 32 D. C:\winnt E. C:\windows E QUESTION 161 A user has discovered that even though they are using the latest version of the anti-virus software, the computer is still being infected by a virus. Which of the following is the BEST solution for this problem? A. Replace the computer. "First Test, First Pass" B. Run chkdsk /f. C. Update the virus signatures. D. Run scandisk. QUESTION 162 Which of the following protocols uses port 443 by default?