ATO Services Delivery User experience & capability improvement roadmap

Size: px

Start display at page:

Download "ATO Services Delivery User experience & capability improvement roadmap"

Mitchell Welch
5 years ago
Views:

1 ATO Services Delivery User experience & capability improvement roadmap ABSIA Conference, 23 March 2017 Presented by: Christopher Thorne, Assistant Commissioner electronic Commerce Service Delivery Australian Taxation Office

System availability experience ATO SBR2 gateway, Availability & Planned outages SBR2 PROD SYSTEM UPTIME ANALYSIS 17 February 2 March 2017 System downtime 3 hours (0.89%) System uptime 333 hours (99.

2 System availability experience ATO SBR2 gateway, Availability & Planned outages SBR2 PROD SYSTEM UPTIME ANALYSIS 17 February 2 March 2017 System downtime 3 hours (0.89%) System uptime 333 hours (99.11%) 100% 80% 60% 40% 20% 27 Oct 96.45% 10 Nov 92.51% 24 Nov 89.43% 8 Dec 93.55% 12 Jan 81.20% 26 Jan 94.30% 2 Feb 93.35% 16 Feb 78.20% 2 Mar 99.11% 0% 17 February 2 March 2017 SBR2 EVTE3 SYSTEM UPTIME ANALYSIS System downtime 6.5 hours (1.93%) System uptime hours (98.07%) 100% 80% 60% 40% 20% 12 Jan % 26 Jan % 2 Feb % 16 Feb 99.48% 2 Mar 98.07% 0% 2

3 System operation experience SuperStream ATO SBR1 gateway performance: SuperTICK1 average 0.87secs SuperTICK2 average 0.72secs SuperStream source: 3

4 Systems operation experience SuperStream ATO SBR2 gateway performance SuperTICK3 average 2.27secs SuperMATCH2 average 3.94secs SuperStream source: 4

5 Systems operations experience Practitioner Lodgement System (PLS) SUCCESSFUL SUBMISSIONS & Response Times During the period from February 2017, 99.7% of PLS SRP transmissions in SBR2 PROD lodged successfully ,468 39, , ,199 1,003 1, , ,425 1,478 1, Received Rejected auth. Rejected val. Rejected backend Unexpected error Fortnightly PLS SRP transmissions in SBR2 PROD against different elapsed time bands: February 6 12 February February 18, ,547 15, ,400 2,305 1, <5 seconds 5 to 10 seconds >10 seconds 5 Source:

6 SBR2 Resilience A second ebms3 (SBR2) gateway has been implemented in the AWS (Amazon) cloud environment. The AWS environment provides full EVTE & Production services and provides redundancy,: Reliant on common ATO services for authentication / authorisation and back office processing. These areas are under review to support higher availability, Reduces system restoration time in an disaster recovery scenario. The External Vendor Test Environment (EVTE3) is in use by SuperStream and Practitioner Lodgement System (PLS) developers and shortly for Single Touch Payroll (STP) developers. The Production environment is undergoing final acceptance testing and security validation tests: Was planned for implementation in December but delayed by the ATO outage; Production release for PLS pilots planned for May 2017 in readiness for Tax Time 17; The AWS and HPES production environments are operated under separate arrangements: AWS under a DevOps model Common service management (help desk) arrangements to ensure consistent response to issues and incidents. AWS SBR2 Gateway HPES SBR2 Gateway HPES SBR1 Gateway ATO Processing Systems 6

Reducing SBR specifications complexity Optimising delivery of timely, quality, working software FROM Custom SBR1 gateway SBR coupled definition & reporting taxonomy VaTS hand coded Schematron EVTE

7 Reducing SBR specifications complexity Optimising delivery of timely, quality, working software FROM Custom SBR1 gateway SBR coupled definition & reporting taxonomy VaTS hand coded Schematron EVTE Review Nov 2012 To Commercial SBR2 gateways ecommerce TWG formed ATO reporting taxonomy B2B - B2G Gateway Interoperability in place Machine Readable RMIG specifications VaTS Software Factory generator Auto EVTE Conformance Test Validation VaTS C# tooling ATO Service Registry Reporting Taxonomy Versioning strategy Conformance Test recast 7

8 EVTE Review Key findings: 1. Improve communications for outages, changes, releases 2. Provide functionality closer to be more production like 3. Provide production like data with a broader set of test cases 4. Improve EVTE availability, stability and reporting 5. Provide an EVTE champion to manage external and internal change & delivery management 6. Evolve the EVTE to support changing requirements. Actions to date: Improvements in coordinating business and developer notification of system outages, EVTE moved to the Amazon AWS cloud environment with improved stability and performance and Conformance testing and role of EVTE to be recast for the July 2018 work program. 8

9 Questions? 9

ATO System Improvements

ATO System Improvements Industry Engagement Forum Presented by Ian Scensor Australian Taxation Office 29 August 2017 1 Improvements implemented to date Improvements Infrastructure Investment Performance