Couples Therapy for DevOps and ITIL

Transcription

1 Couples Therapy for DevOps and ITIL Jayne Groll, CEO DevOps Institute About Me CEO and co-founder of the DevOps Institute, co-founder of ITSM Academy, active trainer, ScrumMaster, ITIL Expert and former IT Director. Author of the Agile Service Management Guide. The DevOps Institute (DOI) is the continuous learning community for emerging DevOps practices. DevOps Institute s vision is to facilitate a community where learning is a lifestyle and members have access to the most innovative, inspirational and transformational DevOps content, courses and certifications. We strive to provide content that inspires discussion, collaboration and transformation.

2 Dear ITIL: Some think that since I ve been flirting with this new thing called DevOps, I m no longer invested in your best practices for IT Service Management. Those same people think you have outlived your usefulness and that you are a throwback to another age. They tell me its time to move on and to commit myself to a younger, more modern approach. Nothing could be further from the truth. I still value our relationship and the guidance you give me. But times change and we must change with them in order to stay relevant. So let s work this out and create a new, unified approach to accelerating the value stream. Love, IT DevOps Institute unless otherwise stated 3 The Tech World Has Changed Requirements Design Implementation Agile ( ) ITIL Updates 2007/ Verification Command and Control or Speed and Agility? DevOps (2012- )

3 But Digital Services Still Need to Be Managed Agile IT is a System of Systems Continual Improvement Scrum Service Strategy Test Code and Commit Continuous Integration Change Continuous Delivery/Deployment Build and Configure Stage Release Configuration Capacity Availability Continuity Security Release Change Knowledge Event SLM SLM Event Site Reliability Engineering Knowledge Incident Problem Service Design Service Transition DevOps Institute unless otherwise stated 5 Service Operation So Where s The Disconnect? Different directives Different metrics Different taxonomy Different tools Different speed?

4 DevOps ITIL We Can Work IT Out DevOps Institute unless otherwise stated 7 Learn to Speak the Same Language Topic DevOps/SRE ITIL Build, Test, Deploy Continuous Delivery/Deployment Release Management CI Continuous Integration Configuration Item Configuration Management Puppet/Chef/Ansible CMDB/CMS Service Level Management Service Level Objectives (SLO) Service Level Agreements (SLA) Incidents Defects/Tickets Incident Records/ MTTR Mean Time to Repair Mean Time to Restore Change Management (Groan.) RFC/CAB Institutionalize a common taxonomy.

5 Go On a Process Diet Can you agree on how much is just enough for each ITIL process? Stop Taking a One Size Fits All ITIL Strategy Define models for different types of Changes Releases Incidents Problems Requests

6 Instill Some Agility into Change Management More standard changes Alternative change records Broader decision authorities The level of rigor should be based on the level of risk. DevOps Institute unless otherwise stated 11 Share Your Toys and many more Integrate ITSM tools into the Continuous Delivery pipeline.

7 Learn Something New Together Could SRE be the bridge between DevOps and ITIL? We Are All Part of the Same Ecosystem Value Stream Automation Agile Process ITSM Culture People This is More Important Than Ever

8 Relationship Goals DevOps should rely on ITIL for underpinning process but needs the processes to move faster ITIL should rely on DevOps for speed and agility but needs more assimilation and automation. LESSONS LEARNED Continual improvement is built into every set of practices or frameworks ITIL processes are more relevant than ever but need to be adapted A one size fits all process doesn t work Models are powerful tools The value stream is more important than the service lifecycle or continuous delivery pipeline DevOps and ITIL are co-dependant

9 KEY TAKEAWAYS Create a common taxonomy Don t overprocess! Build models Share, optimize and integrate tools Learn together Map your value stream Adopt and adapt! Thank You! Jayne Groll jayne@devopsinstitute.com DevOpsInstitute.com

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