Configurator Service Portfolio. Name of Presenter Month 2015
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1 Configurator Service Portfolio Name of Presenter Month
2 Services sold via the BPS Configurator All BPS Instruments are covered Clearly defined content Distinct value proposition / customer benefits Easy sellection within system configuration 2
3 Configurator service portfolio Installation DCU II BIOSTAT DDCU = available Installation Perfectly up and running equipment Individual configuration and onsite adaption Comprehensively trained operators Complete documentation Delivery completeness and ID label check Check for transport damage Installation of system components Feed lines and utilities connection Inlet pressure settings adjustment Startup and leakage test Pressure hold test and sterilization (for SIP systems) Operator instruction / Maintenance discussion etc. (e.g. test weldings for BioWelder TC) 3
4 Configurator service portfolio SAT (Q. level 4) DCU II BIOSTAT DDCU = available I = not applicable SAT GMP compliant system operation Sartorius testing standards Extensive documentation Onsite qualification (SAT) by a qualified technician Execution and documentation of qualification tests (i.a.; example here tests for DCU II): Product and Test Specification Verification Test Plan and Report I/O Check Analog I/O Check Digital Control Loop Heating & Cooling Control Loop Heating 4
5 Configurator service portfolio Extended Warranty DCU II BIOSTAT DDCU = available Extended Warranty Reliable budget planning Optimal equipment protection Maximum peace of mind Full factory warranty extension by 12 months Two Preventive Maintenance visits incl. (i.a.): Comprehensive system inspection Detailed maintenance report Exchange of all wearing parts Sensor calibrations incl. certificates Travel expenses Strategic Goal: utilize positive customer experience to sell Maintenance Agreement after last visit 5
6 Configurator service portfolio Preventive Maintenance DCU II BIOSTAT DDCU = available PM Contracts Optimized system performance Assured results confidence Increased cost effectiveness Full regulatory compliance PM Contracts A: Standard Scope PM Contracts A: Advanced Scope PM Contracts C: Customized Scope Individual Agreement, not via Configurator Strategic Goal: shift activities from reactive to proactive increase service efficiency and profitability increase customer face time 6
7 Configurator service portfolio Preventive Maintenance PM Contract A Standard PM Contract B Advanced PM Contract C Customized Annual preventive maintenance visit Travel expenses Wearing parts and consumables Calibrations incl. certificates Technical phone support 10 % discount on spare parts One emergency call out per year incl. expenses Individual Agreement Repairs during maintenance visit 10 % discount on additional repair work Priority handling of emergency calls 7
8 Configurator service portfolio Consumable Kits DCU II Consumable Kits Specific bundle of most commonly used consumables Immediate availability of consumables at customer site BIOSTAT DDCU Orings Gaskets Filters Membranes Snap rings Tubes Couplings Miscellaneous (spouts, fittings, etc.) = available 8
9 Configurator service portfolio Emergency Kits DCU II BIOSTAT DDCU = available Emergency Kits Specific bundle of most important spare parts Immediate avail. of spares at customer site Package price: Cost savings of at least 20% compared to purchase of single parts (e.g. for DCU II tower) Measuring amplifiers Ethernet rail switch Power supply Bus terminals Transformer DC/DCConverter Ground fault circuit interrupter Optocoupler Relays 9
10 Configurator service portfolio Summary Instrument Service Installation SAT (Q. level 4) Extended Warranty PM Contract A PM Contract B PM Contract C Consumable Kits Emergency Kits DCU II n.a BIOSTAT DDCU Individual Agreements = available I = not applicable 10
11 11
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