MailCare SERVICE PROGRAMS HIGH VOLUME LEASE AND PURCHASE PLANS. Integrated Service and Support Solutions that Meet Your Needs

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1 MailCare SERVICE PROGRAMS HIGH VOLUME LEASE AND PURCHASE PLANS Integrated Service and Support Solutions that Meet Your Needs

2 MailCare SERVICE PROGRAMS IS-480, IS-5000/6000 LEASE & PURCHASE PLANS COMPREHENSIVE SUPPORT AS AND WHEN YOU NEED IT. World Class service and support made simple

3 Across North America and around the world, all kinds of organizations rely on Neopost s extensive range of mailroom solutions to make processing their mail much more efficient and effective. And to guarantee your organization s increased efficiency and effectiveness, Neopost is proud to provide you with MailCare, a suite of Mailing System service packages based on comprehensive, long-term support that will keep your equipment and your business running smoothly and efficiently. Each MailCare program is a uniquely integrated service and support solution that allows you to choose the level of service and support you need.

4 ON THE PHONE AND ONLINE...REMOTE SERVICES Neopost s Remote Services provide you with full, fast support that consists of all services delivered remotely through our Customer Service Centre or online, which includes: Unlimited Phone Support 24/7 Postage Refills neofunds Postal Rate Change Protection myneopost Online Management Services Unlimited Phone Support Staffed by friendly, knowledgeable, bilingual operators, Neopost s Canada-based Customer Care Centre is open between 8:30 a.m. and 7:00 p.m. EST, Monday to Friday. Customers with questions about any Neopost product or service are just a phone call away from expert advice. In addition to our Customer Care Centre, Neopost also offers a Technical Support Hotline, which is available Monday to Friday from 8:30 a.m. to 5:00 p.m. EST. Because a fast response is essential to resolving your enquiries quickly and effectively, we answer your calls in less than 60 seconds.* * Average answer time in 2010 Postage Refills Out of funds in your postage meter? No problem. Neopost s digital Postage On Call service gives you one-touch access to your postage account 24/7, 365 days a year. Refill your meter with just a few keystrokes and get back to business in seconds. Simply press the funds key, enter the amount you need and press OK. It couldn t be easier. myneopost online management service myneopost is an online application that provides instant access to all of the services and supplies you need to realize the full potential of your Mailing System. myneopost allows you to manage your mailing operations more effectively and control costs. Avoid business disruptions by receiving low ink alerts that prevent you from running out of ink, and purchase replacement cartridges online. Manage your expenses with online monitoring of postal expenditures and maximize your system uptime with remote diagnostics. With myneopost, you can easily manage, report, diagnose, control and purchase supplies for your Mailing System through a single online tool.

5 NEOFUNDS Forgot to send a cheque to refill your postage account? Have a large last-minute mailing and don t have the funds in your account to complete the job? No Problem. neofunds allows you to add postage to your account immediately and pay for it later*. neofunds ensures that all of your mailings are completed on time, helping improve the efficiency of your customer communications and providing you with complete peace of mind. * Interest charges apply to outstanding balances not paid within 15 business days Postal Rate Change Protection Save time, save money and stay current without additional cost. Neopost s Postal Rate Change Protection Program automatically sends you a new rate package at no additional cost every time Canada Post implements a rate change that affects your postage meter. Pay a small quarterly, semi-annual or annual fee and protect your company against unexpected postal rate changes. Expert support and technical advice are just a phone call away.

6 ON SITE...PRODUCT SERVICES Neopost s Product Services provide you with everything you need to set up and operate your Mailing System, including: Delivery Installation Training On-Site Support Guaranteed Response Time Preventive Maintenance Program Replacement Parts Delivery Centrally located in Markham, Ontario, our Canada-Based national distribution centre can easily reach any location in the country. Neopost will quickly get you up and running, whether it is the initial installation of a new system or when you require replacement parts or supplies. Installation A member of our network of first-class technicians will arrive on-site to ensure that your new Neopost Mailing System is completely set up and operational at a time and date that is right for you. Training Programs Regardless of the program you choose, all Neopost training sessions are hands-on and user focused. They are based on curriculum developed specifically for the Mailing System you have selected for your company. On-site Support If you have a problem that cannot be fixed over the phone, we will dispatch a technician to get you back up and running as quickly as possible. And not only do we minimize your downtime, but more importantly, we correct the problem on our first visit.* Then we call you the next day to make sure everything is ok. *96% first-time fix rate in 2010

7 Guaranteed On-Site Response Time At Neopost, we take great pride in our network of technicians. They are the best in the business and are dedicated to providing you with first class service. We guarantee the response times you require from three business days to eight hours* depending on the level of service you choose.** * 2010 Response Time within entitlement: 98% ** Response times depend on the service plan chosen and the proximity of your organization to a Neopost branch office Preventive Maintenance Program Keeping your Mailing System in excellent working order is our top priority. So we guarantee to call you every year to arrange a free preventive maintenance visit at a time and day that works for you. Our technicians will diagnose and repair any minor issues you are having with your Mailing System as well as - identify and head off any future problems. Replacement Parts To provide you with complete peace of mind, we also offer you the option of including all replacement parts in your service program, including those parts requiring replacement due to wear and tear. Neopost Mailing Systems are simple to install and operate. They provide you efficiency and savings right away. And if something goes wrong we will fix it quickly to help keep your business running smoothly.

8 MailCare Service Plans Neopost offers three MailCare Service plans for each of our IJ Mailing Systems: MailCare BASICS, MailCare ESSENTIALS and PREMIUM PLUS MailCare. Each plan offers different levels of service to provide you with the support you need at a price that suits your budget and maximizes the value of your investment. MailCare BASICS Minimize the cost of your original investment and Pay as You Go for the services you require. MailCare BASICS provides support only when you need it. You will not pay for any service until you use it. With the exception of unlimited access to our Customer Care Centre, all other Remote Services, including neofunds, Postage Refills and Postal Rate Updates are Pay as You Go. MailCare BASICS offers Product Services that are designed to compliment our standard warranty features, while keeping the cost of your original investment as low as possible. MailCare ESSENTIALS Maximize the value of your mail processing investment while saving on essential services rather than paying for them as you use them. MailCare ESSENTIALS is designed to provide an enhanced level of support, while reducing your annual costs by bundling key services into a single monthly, quarterly, or yearly fee. MailCare ESSENTIALS includes unlimited access to our Customer Care Centre, Postage Refills and our Rate Change Protection Program. Save your organization up to 30% on Postal Rate Updates and 44% on Postage Refills each time you add funds to your meter. In addition, MailCare ESSENTIALS includes Delivery, Comprehensive Operator Training, Guaranteed Response Times and the replacement of all parts, including those requiring replacement due to wear and tear. For customers concerned about minimizing service costs and downtime while maximizing ROI, MailCare ESSENTIALS is the perfect solution.

9 Premium PLUS MailCare Comprehensive service and support with no additional fees. PREMIUM PLUS MailCare is service and support made easy. This fully comprehensive program gives you the very best in service and support for a single monthly, quarterly or annual fee. As with MailCare ESSENTIALS, PREMIUM PLUS MailCare also includes unlimited access to our Customer Care Center and Postage Refills, PLUS our Rate Change Protection Program, PLUS FREE access our myneopost online management tool and our neofunds line of credit. Save your organization up to 30% on Postal Rate Updates and 44% on Postage Refills each time you add funds to your meter. PREMIUM PLUS MailCare takes product support to a whole new level and includes: Delivery of your system and installation by a Neopost technician PLUS... Comprehensive On-Site Operator Training PLUS... One yearly Scheduled Preventive Maintenance visit that includes a Refresher Training Session tailored to your needs PLUS... Unlimited On-Site Support PLUS... Guaranteed 8 hour On-Site Response Time* PLUS... Replacement Parts and Labour. *Response times are dependent on the proximity of your organization to a Neopost branch office PREMIUM PLUS MailCare programs keep it simple by providing your company with world-class service, no additional fees and complete peace of mind. MailCare SERVICE PROGRAMS IS-480, IS-5000/6000 LEASE & PURCHASE PLANS COMPREHENSIVE SUPPORT AS AND WHEN YOU NEED IT. Compare our service plans >>

10 Select a plan to fit your needs... MailCare IS-480, IS-5000/6000 LEASE & PURCHASE PLANS MailCare BASICS MailCare ESSENTIALS PREMIUM Plus Unlimited Unlimited Unlimited neofunds Per Transaction Fee Per Transaction Fee Included at No Cost Postal Rate Updates Per Rate Update Fee & Shipping Extra Rate Change Protection Program Rate Change Protection Program Per Refill Fee Included Included myneopost Monthly Subscription Monthly Subscription Subscription Included Installation By a Neopost Technician By a Neopost Technician By a Neopost Technician Hourly Fee Hourly Fee Included at No Cost N/A N/A 1 PM call per year plus 1 Hour Refresher Training Session Training Programs Basic On-Site Operator Training Comprehensive On-Site Operator Training Comprehensive On-Site Operator Training Replacement Parts As per Neopost Price List Included at No Cost Included at No Cost Guaranteed On-Site Response Time* 3 Business Days 2 Business Days 8 hours Extra Included Included Services Phone Support Remote Services Postage Refills On-Site Support Preventive Maintenance Program Product Services At Neopost, we are convinced of the quality and reliability of our Mailing Solutions. That is why we can confidently offer you these MailCare service packages. Take advantage of the one that s right for you and feel the same confidence: no frustrating postage shortages, no surprises when large mailings are scheduled and no expensive mailing backlogs due to equipment breakdowns. Delivery *Response times depend on the proximity of your location to a Neopost branch office MailCare

11 MailCare plans keep it simple. World-class service, no hidden fees and complete peace of mind. MailCare SERVICE PROGRAMS IS-480, IS-5000/6000 LEASE & PURCHASE PLANS COMPREHENSIVE SUPPORT AS AND WHEN YOU NEED IT. Contact your Neopost representative today to order the MailCare plan that is right for you.

12 2011. Neopost Canada. All rights reserved. 88-E-MME05 Being ISO 2008, 9001 and (environmental) certified, Neopost will serve you according to the highest process, quality and environmental standards. NEOPOST CANADA 150 Steelcase Rd. W. Markham, ON L3R 3J9 Tel: (905) Fax: (905) Toll free: Service/Supplies: