How Agility Enhances Your Business Continuity Plan

Transcription

1 How Agility Enhances Your Business Continuity Plan Mark Norton Director of Continuity Planning Agility Recovery To download the slides, please visit:

2 Prepare to Survive. Mark Norton Director of Continuity Planning at US based Agility Recovery, serving member organizations across North America with disaster recovery solutions Pre and Postdisaster Mark joined Agility in 2008, and since that time, Agility s membership has grown to over 21,000 members The company has responded to thousands of separate disasters for businesses across the continent, including over 110 during Superstorm Sandy Mark has been involved in over 500 disaster recoveries, ranging from minor isolated incidents to regional disasters like Superstorm Sandy, as well as hundreds of recovery exercises

3 Prepare to Survive. Agenda The Basics Elimination of Single Point of Failure 2 nd or 3 rd Tier Solution Provider Limitations of Current Strategies Limitations of Staff Flexible Solution Experience

4 Prepare to Survive. The Basics

5 Agility Recovery History Started by General Electric 23 years ago. Saw a need to recover at or near the businesses normal location. Photo taken by Agility Recovery team

6 What We Do We provide the 4 key Elements of Disaster Recovery 1. Office Space: Everything needed for your employees to work 2. Power for the office 3. Communications: Telephone and Internet access & equipment 4. Computer System: Computers, servers, printers, fax

7 Culture of Success General Electric built an infrastructure to ensure success 25 years Rescued 1000 s of businesses Never failed Atlanta Distribution Center

8 New Vision The industry focused on the needs of the Fortune 500. This model is too expensive for most organizations. In 2004, Agility defined a new vision: Agility will bring disaster recovery solutions to ALL organizations.

9 New Business Model ReadySuite Agility created a solution that all business could afford. For a small monthly fee, normally $495/month, you can protect your business.

10 When You Become a Member A continuity planner will contact you and gather the info we need to recover your business if you have a disaster. e.g. Erin Mitchell Agility Rep How many employees need to be up and running? What are the power requirements of the office? Where do you store your data? How do you want your phone calls handled during a disaster? Ben Pritchard Member Services

11 When You Become a Member All information is placed in a password protected site called myagility. myagility is the foundation of your recovery plan.

12 When You Have A Disaster Agility s operations team works with you to determine your needs. You only pay for Agility s out of pocket expenses: If we fly a technician to your office to set up computers, we charge you for the airfare, but not the time. If you need a generator, we'll deliver it and bill you our exact costs. If you need a server, we take one from our stock and ship it to you. You pay for the shipping. Agility Quickship Cases

13 When You Have A Disaster Regardless if you have Agility or not, you would still have the same recovery needs. But Agility will get it done faster, cheaper and more effectively. Most importantly, we get it done every time. For over 25 Years. ReadySuite Mobile Office

14 Prepare to Survive. Elimination of a Single Point of Failure

15 Eliminating a Single Point of Failure The most common Mistakes made during a Crisis Power: Already have a Generator on site Mobility? Maintenance? Refueling Capability Backup to the backup? Alternate Site: Reliance on a Hot/Cold Site Over Subscribed Transportation Costs/Difficulties Shared Sites (Shared Branching) Inflexible Solution With Agility: Generators stationed nationwide Fuel Providers Regular maintenance Network of Electricians Mobile Units Nationwide Brick & Mortar Solutions Site Locator Service Minimize Employee Disruption

16 Eliminating a Single Point of Failure The most common Mistakes made during a Crisis Communications: Rely on a Single Provider Single Mobile Carrier Servers No land lines Unfamiliarity with texting Work from Home Strategy: Will it work? Low Productivity Connectivity Issues (Power/Internet) Distractions Unable/Unwilling to report for duty With Agility: Backup Communications provider Alert Notification System Phone Redirection Voic Network Quick, convenient solution to avoid pitfalls No displacing of families Familiar surroundings & lifestyle Return to the normal routine sooner

17 Prepare to Survive. 2 nd or 3 rd Tier Solution Provider

18 2 nd or 3 rd Tier Solution Provider Existing Strategies Incorporate ASSUMPTIONS Ability of Employees Ability of Technical Assets Ability of Back up Providers & Procedures Ability of Partners (Outsourced recovery/it providers) Ability of Plans to accommodate changes in situations Will the Cascading Effects of disasters cause failure at any of these critical points? Will your ability to EXECUTE your plan stand up to the test of wide scale disaster?

19 Prepare to Survive. Limitations of Current Strategies

20 Limitations of Current Strategy Strategy focused on only the most likely interruption Data Backup Only strategy fails to consider employees IT Providers don t provide power, space, satellite connectivity Permanent on site generators are exposed to same threat. Fuel Tanks can be compromised. A member of the New York National Guard carries fuel from a refueling vehicle up 13 floors to a 1,000-gallon fuel tank that runs a Manhattan hospitals' emergency generator.

21 Limitations of Current Strategy Shared Site/Shared Branching depends on that location being operational Power Outage Map Following Sandy (Areas highlighted experienced outages of over 48 hours for a significant customer base) 3 rd Party providers can become overwhelmed at the time of interruption (IT consultants, network providers, utilities)

22 Limitations of Current Strategy All Or Nothing Approach (Hot/Cold Sites, turnkey solutions) Zero Physical Response (crisis management assistance only) Cloud based solution only (only addresses data/applications, not physical resources)

23 Prepare to Survive. Limitations of Staff

24 Limitations of Staff You COULD do it all but SHOULD you? Should be responding to employees/staff/clients Should be addressing public relations/media Should be prepared to deal with the unexpected There are some things only YOU can do Does your team have the experience needed? Will the emotional component get in the way? Are all you AND your team members available 24/7? What s On YOUR To Do List today?

25 Prepare to Survive. Flexible Solution

26 Flexible Solution 4 Key Areas: What You Need, When You Need It Power Immediate Access Space Not an oversubscribed solution Communications Respond to small and large events alike with a la carte, cost effective solutions No Fees, No Upcharge, No Profit Motive Computer Systems

27 Flexible Solution Only pay for what you need. No minimums Always utilize the most cost effective way to manage the event Mobile vs. Brick & Mortar Satellite vs. Clear Modem Voic redirect Quickship solutions vs. Complete Recovery

28 Prepare to Survive. Experience

29 Experience 25 Year History Thousands of Recoveries 100% Success Rate

30 Experience Perform nearly 400 Test Exercises per year Recovered over 100 organizations simultaneously during Sandy The experience of diverse types of disasters Removed from the emotional element Existing, redundant supplier networks Ability to facilitate multiple aspects of recovery simultaneously and anticipate your needs Not Consultants. Not Advisors. Not Strategists. We are your front line troops.

31 At the time of Crisis, no other company will assist in your recovery with nothing but your best interest in mind.

32 Prepare to Survive. QUESTIONS? Mark Norton Director of Continuity Planning, Agility Recovery **This presentation has been recorded and a link will be sent out tomorrow to all registrants. **To download the slides from this presentation, please visit