Disaster Strikes How MPIC and Agility are Ready to Help

Transcription

1 9TH Annual LWMMI Policyholder Conference Chula Vista Resort and Water Park Wisconsin Dells, Wisconsin May 17 and 18, 2018 Disaster Strikes How MPIC and Agility are Ready to Help Friday, May 18, :15 AM 9:15 AM Presented By: Blair Rogacki, CEO, MPIC & Scott Teel, Senior Director of Marketing & Communications, Agility Recovery

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3 AGENDA 1. Agility Recovery Overview 2. Coverage Overview 3. myagility 4. Declaring a Disaster 5. Additional Services 6. Case Study Examples 2

4 HOW AGILITY WILL BE THERE FOR YOUR COMMUNITIES Most Recovery Plans: Agility Recovery Planning Call Someone Else Power See Planning Communications: See Planning Power Temporary generators and fuel service to power your operations, prepositioned for swift deployment Communications Remain connected to your data, applications and constituents with reliable access to Internet, and telephones Computers Everything needed to get your systems and applications functional, shipped to your door overnight Office Space Flexible options including space for your staff, restroom facilities, and all furnishings including desks, tables, chairs and more Office Space See Planning Computers See Planning Planning A secure, online planning portal to create and keep your recovery strategy, protecting all aspects of your operations 3

5 COVERAGE OVERVIEW Coverage includes a la carte recovery for the following resources: Office space with desks and chairs for up to 48 seats Generators up to 100kW with cables and refueling services for Agility generator Satellite Internet of 512 Mbps for voice, with ability to increase using Bandwidth on Demand VOIP phones with concurrent phone calls for all users Automated Call Distribution implementation available to pre-engineer 4G/LTE Data Solution: Agility can provide a cellular data router to supplement or in lieu of satellite Computer systems including desktop computers, servers and multifunction printers Coverage includes recovery services for up to five LWMMI member locations at any one time 4

6 The Secure, online planning platform: Backbone of your recovery strategy Templated Recovery Plan Multiple Recovery Profiles Custom User Access Settings Alert Notification Document Management Asset Management Fully functional Mobile App Click to Declare Internal Communication Tool Educational & Planning resources 5

7 WHAT ARE THE MOST COMMON INTERRUPTIONS? Burst Pipe Cable Cut Communication Failure Construction Corrupted Data Electrical Short Epidemic Evacuation Faulty Sprinkler Fraud Hacker Human Error HVAC Failure Infestation Landlord Conflict Network Failure Power Surge/Failure Public Disturbance Raw Sewage Theft Toilet Overflow UPS Failure Vandalism Vehicle Crash Virus Most Recovered Interruptions ( ) Isolated Incidents 536 Hurricane 318 Winter Weather 288 Severe Weather/Storms 183 Flood 43 Wildfires 27 Total 1,395 6

8 WHAT HAPPENS DURING AN INTERRUPTION? LOGISTICS SCHEDULING ELECTRICIAN FUEL SATELLITE SCHEDULING PHONES SETUP LOGISTICS SETUP LOCATION FURNISHINGS PROGRAMS HARDWARE SERVERS LOGISTICS Size Delivery Type Size Delivery Size Delivery Cabling Backup Location Imaging Access Imaging Access Position Setup Position Cabling Scheduling Electrical Panel Number of Seats Setup Setup Type Amount Connectivity Space Plumbing /Restroom Desks Chairs Electrician Delivery Types Accessories Setup Number Delivery Seat Requirements Unit Connection Workstations Electrical Panel WAIT Back Operational? OR BREATHE Back Operational 7

9 ALERT/DECLARE PROCESS Agility Hotline: Text or help@agilityrecovery.com Alert: Notifies Agility of potential declaration, e.g., a server failure or severe weather predicted Declare: Initiates an Agility response to immediately mobilize recovery. Incurs costs and therefore caller must be authorized. When in doubt, call Agility early to alert us. 8

10 AGILITY BRIDGES THE GAPBETWEEN DISASTER AND OPERATIONAL RESILIENCY 1 Disaster Declaration Call Agility Hotline Declare Disaster Who is authorized to declare Who is calling Alert/Declare Manager assigned 2 Recovery Strategy Assess Situation Develop Strategy Approve Recovery Estimate What is the nature of the situation Where is the issue location(s) High level estimates provided What are expected needs from Agility 3 Mobilize Resources Technology Shipped Delivery & Set-up Onsite Training Generic timelines provided Support staff onsite (Network and Technology) Turn over to customer 4 Monitor Recovery Ongoing Tech Support Alert/Declare Manager ongoing support and monitoring support contact provided 5 Post Recovery Review effectiveness, process Go forward recommendations Review and schedule pickup of equipment. Conduct recovery review: what worked what could be enhanced? 8

11 CASE STUDY: KENTUCKY LEAGUE OF CITIES Industry: Government/Public Utilities Event: Severe Winter Ice Storm Impact: Devastation across the state, leveling trees, phone lines and causing massive power outages Recovery: Winter Storm. Agility Recovery recovered 23 facilities and responded to 33 disaster alerts. Municipalities throughout the country should look at these Kentucky cities and commend them for their proactive disaster planning. January s ice storm was the worst disaster to ever hit Kentucky. These cities ability to restore critical services within hours of the storm saved lives and enabled State and National resources to attend to areas with critical needs. 9

12 CASE STUDY: KENTUCKY LEAGUE OF CITIES 9

13 CASE STUDY: KENTUCKY LEAGUE OF CITIES 9

14 CASE STUDY: CITY OF WEST LIBERTY, KENTUCKY Industry: Local Municipality Event: Severe violent tornado Impact: City center devastation Recovery: Mobile offices were deployed along with restrooms, office equipment, furniture and a satellite to reestablish Internet access and phone. This is the most devastating recovery I have ever experienced. They had a 15-minute warning and it only took 15 seconds to devastate an entire city. 10

15 CASE STUDY: CITY OF WEST LIBERTY, KENTUCKY 10

16 CASE STUDY: CITY OF WEST LIBERTY, KENTUCKY 10

17 CASE STUDY: CITY OF WEST LIBERTY, KENTUCKY 10

18 Additional solutions that are available from Agility Recovery, if not currently in your contract. Larger Generator Requirements PC Imaging OS- Pre Load Pre- engineered VPN Pre-Engineered ACD Increased Satellite Connectivity Quick Ship Equipment Testing 17

19 ALERT/DECLARE PROCESS Agility Hotline: Text or help@agilityrecovery.com Alert: Notifies Agility of potential declaration, e.g., a server failure or severe weather predicted Declare: Initiates an Agility response to immediately mobilize recovery. Incurs costs and therefore caller must be authorized. When in doubt, call Agility early to alert us. 18

20 ONGOING SUPPORT Melinda Mathews Director, Account Management Team Brendan Bradley Strategic Account Manager