DRIVE TOP-LINE GROWTH. Six Best Practices for Modernizing Financial Services IT

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1 DRIVE TOP-LINE GROWTH Six Best Practices for Modernizing Financial Services IT

2 1 Digital Transformation in Financial Services Financial services organizations around the world are modernizing IT to drive top-line growth and streamline compliance burdens. From multinational brokerage houses to local branch banks, digital transformation initiatives are moving financial institutions toward more secure, agile, and cost-effective infrastructure and applications, empowering workers and improving customer experiences. Yet modernizing IT everywhere simultaneously presents challenges, which makes choosing the right partner imperative. Today, financial services organizations are advancing their digital transformation journeys with VMware. They are taking a pragmatic, value-added path to IT modernization that taps the power of data centers, cloud, mobility, and security to improve operations while containing costs. This ebook examines the best practices financial leaders are embracing when they team with VMware as their IT modernization partner of choice.

3 2 Server Virtualization Was Just the Beginning As a foundation for IT modernization, virtualization pioneered by VMware helped financial services organizations efficiently deal with increasing demand for IT services while reducing hardware, energy, and operational costs. It also led to more dynamic and agile computing environments. Today, a software-defined approach enabled by advanced technologies from VMware is at the core of data center modernization, transforming security, extending to any cloud, and supporting the delivery of apps, data, and information anytime, on any device, wherever work needs to be done. With VMware, we created a secure, world-class data center architecture that will enable the credit union to deliver the next generation of member services. There s no downtime, we re saving money, and management is simplified. Amy Hysell SVP and CIO Arizona Federal Credit Union

4 3 IT Modernization Best Practices Financial services organizations working with VMware on IT modernization programs are embracing a software-defined everything approach to create a foundation for building agility into the way they deliver services. 1. Boost Agility with a Software-Defined Foundation 2. Improve Operational Efficiency Through IT Automation 3. Accelerate Time to Market with Next-Gen Application Innovation 4. Future-Proof by Choosing Infrastructure that Extends to Public Cloud 5. Transform Cybersecurity with a Software Layer 6. Increase Productivity and Customer Engagement through Mobility

5 4 Boost Agility with a Software-Defined Foundation

6 5 1. Boost Agility with a Software-Defined Foundation Traditional IT infrastructure silos are challenging to A software-defined data center (SDDC) is the optimal maintain and change. A modernized data center is foundation for financial services agility. It simplifies virtualized, automated, standardized, and extensible and streamlines entire IT infrastructures. The across private, public, and hybrid clouds ideal for combination of virtualized compute, storage, and innovation. Governed by software, a modern data networking with a common management platform center meets increasing business requirements to gives financial services organizations the freedom to deliver IT services faster and at scale while extend on-premises data centers to any public cloud improving security and employee productivity. It for the increased flexibility needed to meet changing enables existing financial services IT staff to support business requirements driven by customers, on-premises legacy applications and future, cloudbased architectures, including cloud-ready employees, or in the context of regulatory shifts. development platforms, without ripping and replacing systems.

7 6 Worldpay, a global leader in payment processing, risk, and alternative payments, gains agility, flexibility, and speed by leveraging a software-defined foundation. Its SDDC enables the company to rapidly innovate and seamlessly service customers during high-volume events such as the Black Friday retail activity following US Thanksgiving. As a result, Worldpay accelerates time to market for new line-ofbusiness apps. Worldpay also processes nearly 50 percent of all credit card transactions in the central shopping districts in UK cities, or the High Street as it s called in Great Britain. If we re not there, the UK High Street isn t there. Reliability and performance are absolutely critical for us, says David Stevens, Worldpay s Chief Operating Officer. Modernize your data centers for greater flexibility: Virtualize compute, storage, and networking. Move applications to the cloud when and where it makes sense. Automate and standardize management across the infrastructure. TAKE A TOUR The Modern Data Center

8 7 Improve Operational Efficiency Through IT Automation

9 8 2. Improve Operational Efficiency Through IT Automation High-touch, manual lifecycle management for the Guardian Life Insurance uses VMware cloud delivery of IT services negatively impacts availability, management solutions to more efficiently manage its performance, and resource allocation. IT automation large IT estate while delivering higher quality IT helps financial services organizations dramatically services. The tools help 800 developers save time improve operational efficiency. An enterprise-ready, and get the resources they need. Infrastructure comprehensive cloud management platform manages, approvals that used to take 4 business days are now monitors, and automates data center and heterogeneous, completed in an average of 1.1 days. Fulfilment hybrid cloud infrastructure. It improves consistency, (approvals to production ready) that used to take 8 quality, and speed to market with standardized business days, including the potential for 3-to-6 blueprints for application environments, decreasing tickets, can now be done in 2 hours. Building on this time spent deploying infrastructure and applications success, Guardian continues to gain agility and realize or responding to IT service requests. more efficiencies in its IT organization. End-to-end virtualization, centralized management, and IT automation help financial services organizations: Eliminate wait times for provisioned infrastructure and applications Standardize configurations Reduce unnecessary rework Respond faster to requests for new IT services Lower operating costs

10 9 VMware has provided the tools that have really enabled our private cloud. VMware vsphere with VMware vrealize orchestration and automation has allowed us to enable significant growth quickly. Michael Lebiedzinski AVP Cloud Engineering Guardian Life Insurance Automate IT across your data centers and hybrid cloud: Gain policy-driven, automated delivery of production-ready infrastructure, apps, and custom IT services. Unify monitoring and automate performance management across apps and infrastructure. View real-time log management and analytics across physical, virtual, and cloud environments. Automate costing, usage metering, and service pricing of virtualized infrastructure. READ THE REPORT The Forrester Total Economic Impact of VMware Automated Application Deployment

11 10 Accelerate Time to Market with Next-Gen Application Innovation

12 11 3. Accelerate Time to Market with Next-Gen Application Innovation Cloud-native apps don t have to complicate legacy modernization efforts nor delay new service delivery models. Financial institutions can support nextgeneration application development by giving developers ready-to-consume access to modern frameworks and resources that are production-grade, secure, and highly available. They can support all methods of app development including third-party container solutions and OpenStack using a common VMware vsphere foundation to ensure applications can be moved seamlessly and securely from development to production. Looking to deliver more value to customers, stand apart from its competition, accelerate application development and innovation, and easily and securely scale its IT environment, HedgeServ implemented VMware Integrated OpenStack. The solution, deployed by HedgeServ s IT team, adds capacity and performance to keep pace with growth. It provides 100 percent API uptime, delivers value to clients faster, enables scalability to sustain growth, and has won the hearts of developers.

13 12 Running Modern Applications is Simpler with VMware - Deploy and consume container services with production-grade Kubernetes Pivotal Container Service (PKS) from Pivotal and VMware radically simplifies the deployment and operation of Kubernetes clusters on vsphere. - Boost developer productivity with open APIs VMware Integrated OpenStack makes it easy for IT to give developers simple, standard, and vendor-neutral OpenStack API access to VMware infrastructure. - Run containerized apps alongside existing workloads vsphere Integrated Containers enables financial services organizations to run all apps without having to build a separate, specialized container infrastructure stack. - Quickly build and deploy apps Developer- Ready Infrastructure, from VMware and Pivotal, delivers a robust set of capabilities that accelerate next-gen software development and delivery to drive business innovation. Together, Pivotal Cloud Foundry (PCF) and VMware virtualization provide a layer of abstraction to help developers be more productive. READ THE CASE STUDY HedgeServ Boosts Productivity and Innovation

14 13 Future-Proof by Choosing Infrastructure that Extends to Public Cloud

15 14 4. Future-Proof by Choosing Infrastructure that Extends to Public Cloud Financial services organizations are increasingly Whether financial institutions want to extend to adopting cloud services as part of their IT strategies, cloud for traditional workloads, such as disaster and they are opting to use more than one cloud. recovery and dev/test, or use cloud-native services However, without a common operating environment, and next-gen banking apps, VMware s consistent managing workloads across on-premises, public, and infrastructure and operations support the use and hybrid clouds can be challenging. Successful cloud management of VMware hybrid clouds such as deployments enable financial services organizations VMware Cloud on AWS and native public clouds to manage a workload where it makes sense on such as AWS and Azure. premises, in a public or private cloud depending on application type, program, or business requirement. Extend to Public Cloud VMware Cloud ensures financial services organizations leverage consistent infrastructure and consistent operations across clouds. VMware Cloud Infrastructure is comprised of private and native public cloud environments such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud, built on the foundational elements of vsphere, VMware NSX, and increasingly VMware vsan. Consistent operations are provided through the market-leading suite of extensive cloud management capabilities of VMware vrealize Suite.

16 15 The IT infrastructure business unit at Helvetia Insurance, tasked with providing ongoing improvement of IT security and constant availability of services, teamed with VMware on the digitization of the company s IT. In three phases, the Swiss insurer dispensed of obsolete structures and enabled existing teams to become more agile. we are connected to our own Helvetia Private Cloud, and have the option of outsourcing workloads into external clouds in a safe manner and thus run a cross-cloud strategy, says Michael Welte, Head of Service and Cloud Management at Helvetia. VMware Cloud on AWS brings the VMware SDDC to the AWS Cloud as an on-demand service. Powered by VMware Cloud Foundation, the service integrates vsphere, vsan, and NSX along with VMware vcenter management, and is optimized to run on dedicated, elastic, bare-metal AWS infrastructure using familiar VMware tools and a broad range of AWS services. READ THE CASE STUDY Helvetia Insurance IT Infrastructure Ready for the Future

17 16 Transform Cybersecurity with a Software Layer

18 17 5. Transform Cybersecurity with a Software Layer Security remains the top IT priority for financial services organizations. Growing hyper-connectedness from the data center and apps to devices and cloud is impacting how networks are built and the role of security in those networks. Financial institutions are undertaking three key IT initiatives to safeguard network, data, and applications through a defense-indepth approach to mitigating risk: Secure Application Infrastructure The evolution of the infrastructure and proliferation of distributed applications and services requires a new approach to how security is designed and deployed. To be effective, security must be distributed and by default aligned to the application. where integration and automation need to be an inherent part of the of the security fabric. Embrace Cloud Networking A new agile and innovative approach is required to solve the hyperdistribution of applications and data as they move from the data center out to the edge. Networking and security policies must follow the application, from the data center, to-edge and cloud-to-edge and be consistent across deployment models and environments.

19 18 Unify the Branch Banks can leverage VMware NSX SD-WAN by VeloCloud to improve real-time app performance over standard internet connections, simplify policy management with cloud-based configurations, provide optimized and secure SaaS or IaaS access, and support zero-touch deployment to bring up branches in days, not months. London Capital Group added security beyond the data center perimeter, and at an individual level within every server and virtual machine with VMware NSX, providing reassurance that all financial data can remain safe and secure. Across users, apps, and data, VMware helps successfully protect interactions while mitigating risk, preventing data loss, and keeping pace with current and emerging threats. Micro-segmentation has ensured our organization is more secure than ever: with NSX, the business knows we can keep internal and customer data safe and secure. Blaire Wright CIO London Capital Group READ THE WHITEPAPER Core Principles of Cyber Hygiene in a World of Cloud and Mobility

20 19 Increase Productivity and Customer Engagement through Mobility

21 20 6. Increase Productivity and Customer Engagement through Mobility Modern infrastructure enhances agility and flexibility while providing an architecture that securely mobilizes employees. Banks can replace traditional tellers with digital ambassadors to better engage customers in branches. They can digitally enable self-service kiosks to educate customers about products and services and provide relationship managers with tablets, so client meetings can take place anytime, anywhere. The Digital Workspace Financial institutions are empowering their employees with an intelligence-driven digital workspace platform that simply and securely delivers and manages any app on any device by integrating access control, application management, and multiplatform endpoint management. Employees are in the driver seat to choose their own devices or benefit from employerprovided devices with the ability for IT to enforce finegrained, risk-based, conditional access policies that also take into account device compliance information delivered by unified endpoint management technology.

22 21 When financial services organizations deploy the digital workspace, they empower employees with a solution that: Provides single sign-on (SSO) access to cloud, mobile, web, and Windows apps in one unified catalog for unmatched experience Onboards a new employee with all of his or her apps and devices in under an hour without tickets and help-desk calls Enforces access and data policies across all apps, devices, and locations in one place Completes business processes from a mobile device similar to consumer experiences Gets insights and automation capabilities across the entire environment Transforming Modern Banking ANZ Bank chose VMware s digital workspace solution VMware Workspace ONE to manage 18,000 devices across 34 countries. The solution helps ANZ take the banking experience to its customers, wherever they are online, on their phones, at their workplace or even at digital-enabled spaces within the bank building. We focus on going out and spending time with our customers and taking digital banking experiences to them. We use VMware technology to facilitate that, and ramp up our use of mobile workflows as a critical business tool. Anthony Watson Head of Technology Service Management ANZ Bank WATCH THE VIDEO Secure Digital Workspace in Financial Services

23 22 The Digital Workspace in Action: A Day in the Life of a Mobile Financial Advisor Responsive and efficient employees keep customers engaged. Banks are using the VMware digital workspace to enable secure, real-time access to critical information across devices from the branch to the office to home. A private banker, John wakes up and checks corporate and market updates on his smartphone from home. At a meeting later that afternoon with regulators, John demonstrates that he carries no data on his mobile device which satisfies compliance and regulatory guidelines. 3:00PM 6:00AM 7:30AM Two hours later, he arrives at his office where he reviews investment portfolios and updates on his PC. With the client s consent, John does account planning and re-allocates assets, without having to go back to the office or ask an associate for assistance. When a high net-worth client asks to meet him offsite, John takes his secure ipad. 12:00PM The Secure Digital Workspace Puts Employees First 11:30AM

24 23 Embrace the (Fin)Internet of Things As more and more connected devices enter financial services, IT teams will be confronted with interoperability and security questions. How will Internet of Things (IoT) devices be configured, secured, managed, and monitored from the edge to the cloud? A single platform such as VMware Pulse IoT Center supports enterprise-grade IoT success. From gaining deep insights about customers for cross- and up-selling opportunities to detecting fraud, there are endless opportunities for new initiatives enabling financial services to leverage IoT to evolve and innovate. DOWNLOAD THE WHITEPAPER How to Plan for IoT Success

25 24 Accelerate Digital Transformation with VMware Groundbreaking software-defined solutions modernize IT, accelerating digital transformation for banks, payment providers, insurers, and other financial services organizations around the world. Position your business for IT modernization success with VMware. Tap into a World-Class Team Dedicated to Financial Services VMware understands the unique requirements of financial services IT. Virtualized and software-defined, the VMware approach to IT enables financial institutions to evolve legacy investments to meet business needs. VMware has a dedicated global financial services team of leaders, engineers, and experts as well as best-in-class security, support, and solutions architects. In the years since VMware introduced the concept of server virtualization, VMware solutions have been deployed by all of the companies on the Fortune 100 and Fortune Global 100 lists. Benefit from Long-Standing Partner Relationships VMware s portfolio of data center and multi-cloud IT solutions supporting the end-to-end IT framework from the data center to the edge serves the entire financial services marketplace. VMware s deeply integrated partnerships with systems integrators and technology providers including Dell, Microsoft, Apple, Amazon, and IBM also help to accelerate IT modernization initiatives securely and effectively. Take a software-defined approach to IT modernization in support of your business goals. Modernize IT with best practices and technologies from VMware. Learn More Find out how VMware is driving top-line growth and digital transformation at leading financial services organizations. Visit

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