Internetbank AB.LV System. User Manual Internetbank AB.LV

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3 Internetbank AB.LV System User Manual Internetbank AB.LV 2008

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5 Contents 1. Preface Terminology Hyperlink Output field Input field Drop-down list box Check box Radio buttons Button Access to system Forced password change during the first access to the system Forced password change during the next accesses to the system Login to the system using the identification tool General information about system structure Heading Main menu Submenu Menu Bookmarks Main window Service functions for working with system Bookmarks Page view Sorting in table Document Search Document Editing Document Viewing Document Deleting Document Printing Document Copying Search in drop-down window Menu Loans Agreement data Request for loan account statement Archive Internetbank AB.LV v2.04 User manual i

6 Contents 7. Menu Orders Order List Orders Sending and signing Forming a packet Saving/Splitting/Sending packet Order Amending/Deleting Moving order to Archive Orders Archive Orders Search List of Order Templates Applying template to create new document Create New Template Create new order International transfer Transfer in Lats Budget Transfer Book Transfer Transfer Within One Customer Foreign Exchange Cash Withdrawal Transfer from Saving Account Financial Instruments Transaction Order Order for Funds Withdrawal under Assets Management Investigation or Payment Cancellation Order Menu Application Forms List of Application Forms Application Forms Sending and Signing Forming a packet Saving/Splitting/Sending packet Moving application form to Archive Application Forms Archive Application Forms Search List of Application Forms Templates Applying template to create new document Create New Template Create new application form Message to the Bank Term Deposit Cheque Collection Application Form ii User manual Internetbank AB.LV v2.04

7 Contents Overdraft Application Form Overdraft Collateral Guarantee Saving Account Application Application for Receipt of Brokerage Services / Assets Management Services Investment Declaration Card Account Auto Replenishment Opening of a new current account Closing of an account Menu Account Balance Accounts Balance Statement of The Account Menu Mail Box Menu Settings Function description Change User ID Change Password Bookmarks Customized Settings Edit Notes User List User Creation Assignment of Rights Assignment of Identification Tool for Access User Viewing/Editing User Deleting Account Statement Options Registration Report Connection Quality Check Import of Orders Identification Tools List of Messages List of Application Forms Application Form for Identification Tool Change Application Form for Confirmation about Identification Tool Reception Identification Tools Test-Keys AB.LV Internetbank AB.LV v2.04 User manual iii

8 Contents 13. User Help Menu Help Context help System Exit Browser Settings Internet Explorer 5.5 Browser Settings Option Do not save encrypted pages to disk Option Encryption mode Option Automatic update mode Option Allowed using Active Scripting Internet Explorer 6.0 Browser Settings Option Do not save encrypted pages to disk Option Encryption mode Option Automatic update mode Option Allowed using Java Script Netscape Navigator 7.1 Browser Settings Important page encryption enabling Encryption Document automatic update mode JavaScript support Mozilla 1.4 Browser Settings Important page encryption enabling Encryption Document automatic update mode JavaScript support iv User manual Internetbank AB.LV v2.04

9 1. Preface Internetbank AB.LV v2.04 system (in the following text Internetbank AB.LV ) is meant to serve distant clients. System allows the client to create and send orders and application forms to the Bank as well as inspect account balance, get messages and news from the Bank, and perform other operations. To help you understand the principles of working with Internetbank AB.LV v2.04, user manual and it s analogue - Help directory are created where you will find description of system functions and form fields. You will also find out how to fill in the necessary form and send it to the Bank. This manual will help you in using system and adjusting it for your needs. Internetbank AB.LV v2.04 User manual 1-1

10 Preface 1-2 User manual Internetbank AB.LV v2.04

11 2. Terminology Orders and Application forms in system are reflected as forms. These forms consist of tables, fields, buttons, hyperlinks, drop-down lists, check boxes, and radio buttons. In this chapter you will find descriptions of basic elements with examples. There are some symbolical designations and writing styles used in this manual. Menu items are displayed in bold italic. For example, Orders; Submenu items, hyperlinks, form names, and field names are displayed in italic. For example, form List of Orders. Button names are written in square brackets. For example, [Save] Hyperlink Hyperlink is underlined text. When you place cursor on it, cursor changes its image to example, to open list of orders click the appropriate hyperlink. Clicking List of Orders means to click underlined text with mouse left button. List of Orders is found in submenu Orders (see fig. 2-1). Fig. 2-1 List of Orders hyperlink example.for 2.2. Output field Information in output field can be only viewed. It is impossible to enter or edit information in this field. For example, in output field Status information about status of the document will be shown. Fig. 2-2 Output field Internetbank AB.LV v2.04 User manual 2-1

12 Terminology 2.3. Input field It is possible to enter and edit information in input field. Note! If there is red vertical line in front of input field, that means, that you must enter the information in this field. For example, to fill in the field Order No - that means to enter the necessary information in input field (see fig. 2-3). Fig. 2-3 Input field 2.4. Drop-down list box It is possible to select one value from list of values in drop-down list boxes. For example, to select type of deal in field Type of Deal - that means to click the button in drop-down field to open the field, then to select the necessary value in list box (see fig. 2-4). Fig. 2-4 Button to open drop-down list box and opened drop-down list box 2-2 User manual Internetbank AB.LV v2.04

13 Terminology 2.5. Check box To select option for performing defined task tick check box (see fig. 2-5). Check box can be either on or off (see fig. 2-5). Fig. 2-5 Check box on and off For example, to enable link List of Orders - that means to click with mouse left button in a check box in front of List of Orders (see fig. 2-5) Radio buttons To select one option from several options use radio button. Radio button can be either on or off. To switch it on or off click radio button with mouse left button. For example, to choose user UG1I1N101 - that means to click the appropriate radio button with mouse left button (see fig. 2-6). Fig. 2-6 Radio button to select User 2.7. Button Clicking button leads to assigned function running or form processing. For example, to click [Copy] button - that means to click button with mouse left button (see fig. 2-7). Fig. 2-7 Click [Copy] button Internetbank AB.LV v2.04 User manual 2-3

14 Terminology 2-4 User manual Internetbank AB.LV v2.04

15 3. Access to system Note! You need to set up your browser before accessing to system for the first time (see sec. 15). To access to Internetbank AB.LV system: 1. launch browser; 2. enter in browser address field address of Internetbank AB.LV system (web page to access directly to Internetbank AB.LV system); 3. in case you want to change the language of working in Internetbank AB.LV system, click hyperlink to choose language for working in system; Note! During working in Internetbank AB.LV system you can change the language of system anytime by clicking the appropriate hyperlink (RUS - Russian, LAT - Latvian, ENG - English) (see fig. 3-1). Fig. 3-1 Hyperlink to choose language 4. if you have opened Aizkraukles Banka web page, click the hyperlink of Internetbank AB.LV system (see fig. 3-2); Fig. 3-2 Hyperlink of Internetbank AB.LV system Internetbank AB.LV v2.04 User manual 3-1

16 Access to system 5. the window for connecting to system will be opened; Fig. 3-3 Connection window Tab. 3-1 Connection window field description User ID Password User identifier, which gives the permission to access to Internetbank AB.LV system and to use bank services. You can get initial user ID only in the Bank Defined symbol combination entered by user in order to access Internetbank AB.LV system 6. enter User ID and password. Click [Login] (see fig. 3-1) and (see tab. 3-1); Note! 1. User ID and password are case-sensitive (you must differ capital letters from lowercase letters). 2. In case you enter password incorrectly for 3 times, the access to system will be blocked. 3. If you failed to access Internetbank AB.LV system, please contact the Aizkraukles Bank. 7. after the authorization the password change window (see sec. 3.1) during the first access to the system or (see sec. 3.2) during next accesses will be opened. 3-2 User manual Internetbank AB.LV v2.04

17 Access to system 3.1. Forced password change during the first access to the system After the authorization during the first access to the system the window Password Change (see fig. 3-4) will be opened, in the left side of which the following text will be displayed You have accessed Internetbank AB.LV system for the first time. To continue work, please, change the password. To change the password: 1. enter current password, new password, conformation of new password and click the button [Change](see fig. 3-4) and (see tab. 3-2). 2. in case of successful password change start window of Internetbank AB.LV system will be opened (see fig. 4-1). Fig. 3-4 Password change window during the first access to the system Tab. 3-2 Password change window field description User ID Current Password New Password Confirm Password User identifier Current user password, which is defined symbol combination entered by user in order to access Internetbank AB.LV system New user password Recurrent input of the new user password Internetbank AB.LV v2.04 User manual 3-3

18 Access to system 3.2. Forced password change during the next accesses to the system After the authorization during the next accesses to the system, when accounting of successful accesses to the system has started, the window Password Change (see fig. 3-5) will be opened, in the left side of which will be displayed text that validity of password expires after definite accesses to system and it is recommended to chance password, but user can continue working without password change. To continue the work: 1. if you have decided to change the password, enter the current password, new password, confirmation of the new password and click the button [Change](see fig. 3-5) and (see tab. 3-3) or click the button [Continue], if you decided not to change the password 2. start window of Internetbank AB.LV system will be opened (see fig. 4-1). Fig. 3-5 Warning window about necessity to change password Tab. 3-3 Warming window about necessity to change password field description User ID Current Password New Password Confirm Password Do Not Give Warning User identifier Current user password, which is defined symbol combination entered by user in order to access Internetbank AB.LV system New user password Recurrent input of the new user password If check box is on, then warning about expiration of the password will not be displayed during next accesses to the system till the expiration of validity of the password 3-4 User manual Internetbank AB.LV v2.04

19 Access to system Note! When the validity of the password will be expired, after the authorization the window Password Change (see fig. 3-6) will be opened, in the left side of which the following text will be displayed Validity of Your password has expired. To continue work, please, change password and user can t continue the work without changing the password. Fig. 3-6 Password change window after expiration of validity of password Internetbank AB.LV v2.04 User manual 3-5

20 Access to system 3.3. Login to the system using the identification tool For users of Internetbank AB.LV system, for which the test value request option is enabled, after entering the user ID and password (see fig. 3-3) will be opened window, where user should enter requested test value of identification tool. Depending on identification tool changes look and fields of the window. If the identification tool is: code card, user has to enter certain code from code card (see fig. 3-7); Fig. 3-7 Login to system using the code card Test-Keys AB.LV, user has to enter test value, calculated considering proposed values of parameters (Date, Amount and Currency) (see fig. 3-8); Fig. 3-8 Login to system using Test-Keys AB.LV Note! After successful access to Internetbank AB.LV system selected prefix should be marked as used. 3-6 User manual Internetbank AB.LV v2.04

21 Access to system Test-Keys AB.LV v2.0, user has to enter test value, calculated considering proposed values of parameters (Date, Amount, Currency and Beneficiary Account No) (see fig. 3-9) Fig. 3-9 Login to system using Test-Keys AB.LV v2.0 DIGIPASS, user has to enter the test value (RESPONSE), calculated considering the value (CHALLANGE) (see fig. 3-10). Fig Login to system using DIGIPASS After entering the test value of identification tool, if the system prescribes forced password change, the window Password change (see sec. 3.1) or (see sec. 3.2) will be opened; otherwise - start window of Internetbank AB.LV system will be opened (see fig. 4-1). Tab. 3-4 Login to the system using the identification tool field description User ID Confirmation Method Key Value number from Card No number of Card Key Value from Program No number of program Test- Keys AB.LV User identifier Confirmation method (code card, program Test-Keys AB.LV, Digipass) depends on customer identification type If customer identification tool is code card, enter key value from Your code card If customer identification tool is program Test-Keys AB.LV, enter value, which is calculated using identification parameters (Amount, Currency, Date) Internetbank AB.LV v2.04 User manual 3-7

22 Access to system Tab. 3-4 Login to the system using the identification tool field description (cont.) Key Value from Program No number of program Test- Keys AB.LV v2.0 Response from Device No number of device Digipass If customer identification tool is program Test-Keys AB.LV v2.0, enter value, which is calculated using identification parameters (Amount, Currency, Date, Beneficiary Account No) If customer identification tool is device Digipass, enter Response value, which is calculated using parameter Challenge 3-8 User manual Internetbank AB.LV v2.04

23 4. General information about system structure After successful logging in Internetbank AB.LV system start window will be opened (see fig. 4-1). Fig. 4-1 Internetbank AB.LV system start window Internetbank AB.LV v2.04 User manual 4-1

24 General information about system structure Start window consists of 5 parts (see fig. 4-2): main menu, submenus, heading, main window, and bookmarks. Fig. 4-2 Internetbank AB.LV system window structure 4.1. Heading Heading is displayed in upper part of start window. It gives you the option to change the language of system, to define your current place in system, to see whether the new messages from Aizkraukles Bank and messages about identification tools are received, and to exit Internetbank AB.LV system Main menu System main menu consists of 7 items: Loans, Orders, Application Forms, Account Balance, Mail Box, Settings, and Help. After clicking any of menu items the appropriate submenu will be opened Submenu Submenu is found on the left side of start window. Submenu contains list of Internetbank AB.LV system function hyperlinks Menu Bookmarks Menu Bookmarks is the list of Internetbank AB.LV functions, which you use more often. It lets you quickly and comfortably move within system. To include function, which you use more often, to Bookmarks menu, select in main menu item Settings or else click the hyperlink Change Settings in Bookmarks menu. 4-2 User manual Internetbank AB.LV v2.04

25 General information about system structure 4.5. Main window In this window you see main input/output information during working with Internetbank AB.LV system. After successful logging in you will see in main window either the information about your last session in Internetbank AB.LV system - date and time of last connection - or start window of system. You can modify start window in menu Settings, submenu Customized Settings. Internetbank AB.LV v2.04 User manual 4-3

26 General information about system structure 4-4 User manual Internetbank AB.LV v2.04

27 5. Service functions for working with system Service functions for working with system are frequently used functions, basic principles of which remain the same in whole system. Service functions for Internetbank AB.LV are the following: bookmarks (see sec. 5.1); page view (see sec. 5.2); sorting in table (see sec. 5.3); document search (see sec. 5.4); document editing (see sec. 5.5); document viewing (see sec. 5.6); document deleting (see sec. 5.7); document printing (see sec. 5.8); document copying (see sec. 5.9); search in drop-down window (see sec. 5.10) Bookmarks Fig. 5-1 Bookmarks Menu Bookmarks allows you quickly and comfortably move within Internetbank AB.LV system, because it contains menu items, which you use more often. These items have to be added in advance. You can change Bookmarks menu anytime during working with system. You can add as well as delete hyperlinks within Bookmarks menu. To do it choose in menu item Settings the item Bookmarks (see sec. 11.4) or else click hyperlink Change Settings in Bookmarks menu. Internetbank AB.LV v2.04 User manual 5-1

28 Service functions for working with system 5.2. Page view In case there are many documents in list of documents, it is comfortable to use page view mode, so that you don t see all the long list of documents on the screen at once, but only a part of it. To switch the page view mode on tick the field Page View (see fig. 5-2). Fig. 5-2 Page view check box Note! To specify the number of displayed documents on one page of list use in menu Settings the item Customized Settings and then the item Number of Elements in List. Information about where you are in the list and page view navigation symbols are found on the bottom part of main window (see fig. 5-2). Digits beside buttons and show the page number of list. First digit shows the page you are on at the moment, the second digit shows the total page amount of list. Buttons and let you move to the previous or the next page of list. Buttons and will move you to the first/last page of list. 5-2 User manual Internetbank AB.LV v2.04

29 Service functions for working with system 5.3. Sorting in table Lists in system are displayed as tables. In lists (tables) you can sort rows: in alphabetical order; in ascending/descending order. Sorting is organized by clicking the link in the cell of table heading. For example, if you want to sort all orders by number, click the link Number in table heading. The list will be updated on the screen and will be sorted by number in ascending order (see fig. 5-3). Repeated clicking will lead to sorting by number in descending order. Fig. 5-3 Example of ascending sorting by number 5.4. Document Search To search for documents and templates in Internetbank AB.LV system there is search function, which lets you search for documents in the following lists: Order List; Orders Archive; List of Order Templates; List of Application Forms; Application Forms Archive; List of Application Forms Templates. To search for orders or order templates use form Orders Search. To open this form in main window select item Orders in main menu and perform the following actions in opened submenu: click hyperlink Orders Search or or - click hyperlink Orders Archive and in opened form click [Search]; - click hyperlink List of Order Templates and in opened form click [Search] (in case list of order templates is not empty). Internetbank AB.LV v2.04 User manual 5-3

30 Service functions for working with system The form Orders Search will be opened in main window (see fig. 5-4). Fig. 5-4 Form Order Search Tab. 5-1 Order Search form field description Search in Status Type Date from Date to Order No Customer Account No Currency Amount from Amount to Beneficiary Customer Notes Listing of order lists (Order Templates, List of Orders, Order Archive). Default value depends on value, from which list the form is called. If default value is blank, search is made in List of Orders and Order Archive Status of document. If status of document is not specified, search will be made in all statuses Type of order. If type of document is not specified, search will be made in all types Date, from which documents will be searched. Default value - first day of current month and year Date, to which documents will be searched. Default value - current date Number of order Customer account number Currency. If currency is not specified, search will be made in all currencies Range of amounts from Range of amounts to Name of beneficiary Customer note. Note is specified in field Customer Notes during template creation 5-4 User manual Internetbank AB.LV v2.04

31 Service functions for working with system Tab. 5-2 Order Search form button description Button [Search] The form Search results in the list: name of selected list will be opened in main window To search orders: choose list (if necessary) in field Search in for searching; enter conditions of search; click [Search]; the form Search results in the list: name of selected list will be opened in main window To search for application forms use the same scenario as described after choosing item Application Forms in main menu. Form Application Forms Search (see fig. 5-5). Fig. 5-5 Form Application Forms Search Tab. 5-3 Application Forms Search form field description Parameter Search in Status Type Date from Date to Listing of application form lists (Application Forms Templates, List of Application Forms, Application Forms Archive). Default value depends on value, from which list the form is called. If default value is blank, search is made in List of Application Forms and Application Forms Archive Status of document. If status of document is not specified, search will be made in all statuses Type of document. If type of document is not specified, search will be made in all types Date, from which documents will be searched. Default value - first day of current month and year Date, to which documents will be searched. Default value - current date Internetbank AB.LV v2.04 User manual 5-5

32 Service functions for working with system Tab. 5-3 Application Forms Search form field description (cont.) Parameter Application No Customer Code Customer Notes Application form number Customer code. If customer code is not specified, search will be made in all customer codes Customer note. Note is specified in field Customer Notes during template creation Tab. 5-4 Application Forms Search form button description Button [Search] The form Search results in the list: name of selected list will be opened in main window 5.5. Document Editing To edit document: select document (or its template) in form of list and click [Edit]; or click hyperlink Number of appropriate document in form of list, if you edit this document; form Document Editing: document type will be opened in main window. Form fields and buttons are described (see sec. 7.3) and (see sec. 8.3); enter necessary changes; click [Save], if you want to save changes or click, if you don t want to save changes. Note! Only orders and application forms with status New document can be edited. If you need to edit the order from packet, which is created and not sent, you need to break up this packet (see sec ) first, and then you can edit the order Document Viewing To view document you need to perform the following actions: select document (or its template) in form of list and click [View]; or click hyperlink Number of appropriate document in form of list (in case document has status New document, it will be opened for editing, otherwise - for viewing); form Document Viewing: document type will be opened in main window. Form fields and buttons are described (see sec. 7.3) and (see sec. 8.3); after document viewing click. 5-6 User manual Internetbank AB.LV v2.04

33 Service functions for working with system To view packet of documents and documents within packet you need to perform the following actions: select packet of documents in form of list and click [View]; or click hyperlink Number in form of list; form Document Packet (total amount of documents in packet) will be opened in main window. Form fields and buttons are described (see sec. 7.1) and (see sec. 8.1); in form Document Packet (total amount of documents in packet) click hyperlink Number; form Document Viewing: document type will be opened in main window. Form fields and buttons are described (see sec. 7.3) and (see sec. 8.3) Document Deleting To delete one or several documents: select document (documents) in form of list; click [Delete]; if one document is selected to be removed, the form Document Removing: document type will be opened in main window. In case several documents are selected to be removed, confirmation form Do You really want to delete selected documents? (total amount of documents to be deleted) will be opened; click [Delete], if you want to delete documents or click, if you don t want to delete documents. Orders with the following statuses can be removed: New document; Done; In process; Cancelled in bank. Application forms with the following statuses can be removed: New document; In process; Cancelled in bank. Internetbank AB.LV v2.04 User manual 5-7

34 Service functions for working with system 5.8. Document Printing To print one or several documents: select document (documents) in form of list; click [Print]; document (list of documents) will be opened in format to be printed out; to print information use standard printing function of your browser. Document can be printed also in forms: Document Editing: document type; Document Viewing: document type. To print document click button [Print] in appropriate forms Document Copying To create new documents on the base of existing ones you can copy one or several documents at once. If there is one document selected to be copied, it is possible to edit it. If several documents are selected to be copied, they can be only copied without being edited. To copy one or several documents: select document (documents) in form of list; click [Copy]; in case one document is selected to be copied, form Document Copying: document type will be opened in main window. All form fields are described (see sec. 7.3) and (see sec. 8.3). In case there are several documents to be copied, confirmation form Do you really want to copy documents? (total amount of documents to be copied) will be opened in main window. enter necessary changes, if you selected one document; click [Copy], if you want to copy documents or click, if you don t want to copy documents. 5-8 User manual Internetbank AB.LV v2.04

35 Service functions for working with system Search in drop-down window There is a special button for opening drop-down window to search and enter the information in some fields. After clicking the button new window with appropriate information will be opened in main window. There are two kinds of drop-down windows: with option to select value (see fig. 5-6); with option to search and select value (see fig. 5-7). Fig. 5-6 Drop-down window To select value using drop-down window: 1. click button ; 2. in drop-down window select one value from the list; 3. click [Choose] or make double-click with mouse left button on code or value of selected row. Internetbank AB.LV v2.04 User manual 5-9

36 Service functions for working with system Fig. 5-7 Drop-down window with search option Tab. 5-5 Beneficiary Bank form field description Parameter Beneficiary Bank Code Type Beneficiary Bank Code Name Address Country Choose code type for beneficiary bank from drop-down list. By default - SWIFT Enter code of beneficiary bank or a part of its code Enter name of beneficiary bank or a part of its name Beneficiary Bank s address or a part of it Specify country where beneficiary bank is located in Tab. 5-6 Beneficiary Bank form button description Button [Search] [Choose] To search for beneficiary bank click this button. List of banks corresponding to search parameters will appear on the screen Form Beneficiary Bank will be closed, and the information about chosen bank will appear in the document, from which the search option was called 5-10 User manual Internetbank AB.LV v2.04

37 Service functions for working with system To select value using drop-down window with search option: 1. click button ; 2. enter search criteria in drop-down window fields. You need to remember, that after you enter criteria, search will be made in each place the entered combination might be found. For example, if you enter pils, this combination of symbols will be found in each place it exists like Ventspils, Daugavpils etc; 3. click [Search]; 4. list of documents corresponding to search parameters will appear on the bottom part of the screen; 5. select one value from list of values; 6. click [Choose]or make double-click with mouse left button on code or value of selected row. Selecting value from list External Transfer Code or from list Beneficiary Account No in Budget Transfer, user can sort the list by code or textual information, which describes value of given code or account number. By default list are sorted in ascending order by code. Clicking on the column heading, information in the list will be sorted in ascending order by values of selected column. Clicking on the column heading again, information in the list will be sorted in opposite order. Internetbank AB.LV v2.04 User manual 5-11

38 Service functions for working with system 5-12 User manual Internetbank AB.LV v2.04

39 Menu Loans 6. Menu Loans To work with loans, select menu Loans. Submenu Loans (see fig. 6-1) with following hyperlinks will be shown: Agreement data (see sec. 6.1); Request for loan account statement (see sec. 6.2); Archive (see sec. 6.3). Fig. 6-1 Submenu Loans 6.1. Agreement data Form Agreement data contains specific information about every existing agreement. To view information about agreement click the corresponding hyperlink. In main window form Agreement data (see fig. 6-2) will be opened. Fig. 6-2 Form Agreement data Internetbank AB.LV v2.04 User manual 6-1

40 Menu Loans Tab. 6-1 Agreement data form button description Button [Insurance] [Print] After clicking the button form Insurance data (see fig. 6-3) will be opened in main window. If several agreements are selected, than information about first of selected agreements will be displayed. If overdraft is selected, than error message will be displayed After clicking print form of selected agreements will be displayed Fig. 6-3 Form Insurance data Tab. 6-2 Insurance data form button description Button [Print] After clicking print form of insurance data will be displayed 6-2 User manual Internetbank AB.LV v2.04

41 Menu Loans 6.2. Request for loan account statement To get statement of loan account click hyperlink Request for loan account statement. In main window form Loan account statement (see fig. 6-4) will be opened, in which you can specify search parameters for account statement. To get loan account statement: enter search parameters in form Loan account statement (see fig. 6-4); click [Query]; form Loan account statement (see fig. 6-5) will be opened in main window. Fig. 6-4 Form Loan account statement Tab. 6-3 Loan account statement form field description Customer's loan account number Type of loan Agreement No Language Date from Date to Period List of account numbers. Select account number from the offered list of numbers Type of loan. is filled in automatically after selecting value in field Customer's loan account number Agreement No. is filled in automatically after selecting value in field Customer's loan account number Language of statement of the account (language, in which you want to get statement of the account). Default value - current language of interface Date of statement beginning. Default value - current date Date of statement ending. Default value - current date Buttons for setting up values of corresponding period in fields Date from and Date to Internetbank AB.LV v2.04 User manual 6-3

42 Menu Loans Tab. 6-4 Loan account statement form button description Button [Today] [Yesterday] [Current Week] [Previous Week] [Current Month] [Previous Month] In fields Date from and Date to current date is set up In fields Date from and Date to date of yesterday is set up In fields Date from and Date to correspondingly date of current Monday and current date is set up In fields Date from and Date to correspondingly dates of previous week Monday and Sunday are set up In fields Date from and Date to correspondingly first date of current month and current date is set up In fields Date from and Date to correspondingly first and last date of previous month is set up [Query] Form Loan account statement will be opened in main window (see fig. 6-5) 6-4 User manual Internetbank AB.LV v2.04

43 Menu Loans Fig. 6-5 Print form of Loan account statement Tab. 6-5 Print form of Loan account statement button description Button [Print] Loan account statement will be opened in format to be printed out. To print information use standard printing function of your browser Internetbank AB.LV v2.04 User manual 6-5

44 Menu Loans 6.3. Archive To get archive data of agreements click hyperlink Archive. Form Archive agreement data (see fig. 6-6) will be opened in main window. Fig. 6-6 Form Archive agreement data Tab. 6-6 Archive agreement data form button description Button [Print] Archive agreement data form will be opened in format to be printed out. To print information use standard printing function of your browser 6-6 User manual Internetbank AB.LV v2.04

45 Menu Orders 7. Menu Orders To work with application forms choose menu Orders. On the left side of the screen you will see submenu Orders (see fig. 7-1) with hyperlinks. Fig. 7-1 Submenu Orders Hyperlinks for working with lists: Order List (see sec. 7.1); List of Order Templates (see sec. 7.2); Orders Archive (see sec ); Orders Search (see sec ). Hyperlinks to create new orders: International Transfer (see sec ); Transfer in Lats (see sec ); Budget Transfer (see sec ); Book Transfer (see sec ); Transfer Within One Customer (see sec ); Foreign Exchange (see sec ); Cash Withdrawal (see sec ); Transfer from Saving Account (see sec ); Financial Instruments Transaction Order (see sec ); Order for Funds Withdrawal under Assets Management (see sec ). Internetbank AB.LV v2.04 User manual 7-1

46 Menu Orders 7.1. Order List To work with orders click hyperlink List of Orders. The form Order List will be opened in main window (see fig. 7-2). This form contains all of your orders, except for those, which are archived. In case list of orders is empty (no orders are created or all orders are archived), you will see the appropriate information in main window. Fig. 7-2 Form Order List Tab. 7-1 Order List form field description Page view Check box In case check box is ticked, you will see the information in page view mode. If there is no tick in check box, all the information will be seen on one page (see sec. 5.2). Mode will be selected for one session. About permanent mode choice (see sec. 11.5) In case check box is ticked, order (or orders - if several orders are selected) is selected for the further processing Status Current status of order. List of document statuses (see tab. 7-3) Date Number Account No Type Amount Currency Beneficiary Date of order creation Serial number of order or order packet. If order is selected, the form Document Editing: order type will be opened in main window (see sec. 5.5). In this form you can edit selected order. If order packet is selected, the form Order Packet (total amount of orders in packet) will appear in main window for viewing (see sec. 5.6) Client s account number Order type or packet for order packets Order amount Order currency Name of beneficiary 7-2 User manual Internetbank AB.LV v2.04

47 Menu Orders Tab. 7-1 Order List form field description (cont.) Save to File It is possible to save selected order (orders) as a text or archive file, depending on chosen value in field Format of Orders Export of form Customized Settings (see sec. 11.5). If format Simple text format (CSV) is chosen, then one text file with selected orders will be created at export. If format Universal text format (XML AB.LV) is chosen, then archive (.zip) file with one or several.xml files (depending on chosen value in field of Orders Export of form Customized Settings (see sec. 11.5)) will be created at export. After you click Save to File, please specify the path and file name in opened window where you want to save selected order (orders). In one file you can save one or several orders Tab. 7-2 Order List form button description Button [Edit] [View] [Send] [Delete] [Amendment/Cancel] [Print] [Copy] [To Archive] If order is selected, after clicking this button the form Document Editing: order type (see sec. 5.5) will be opened in main window. In this form you can edit selected order. If order packet is selected, the form Order Packet Sending will appear in main window (see sec ) If order is selected, after clicking this button the form View Document: order type (see sec. 5.6) will be opened in main window. In this form you can view selected order, print it, and save it as template. If order packet is selected, the form Order Packet will appear in main window (see sec. 5.6) To send documents to the Bank click this button. After clicking this button the form Order Packet Sending will be opened in main window (see sec ). In this form you can sign, save, send, and break up the packet If you want to delete document, click this button. After clicking this button the system will require the confirmation of deleting selected orders (see sec. 5.7) To amend or cancel order, tick the check box near the order and click this button. The form Investigation or Payment Cancellation Order (see sec ) will be opened in main window After clicking this button you will see in browser window the format of document to be printed (see sec. 5.8) Copy function is meant to create new documents on the base of existing ones. After clicking this button the form Copy Document: order type (see sec. 5.9) will be opened in main window. In this form you can copy selected document After clicking this button the form Do you really want to move selected documents to Archive? (total order amount to move to archive) (see sec ) will be opened in main window. In this form you can move selected orders to archive Internetbank AB.LV v2.04 User manual 7-3

48 Menu Orders Tab. 7-3 Document statuses Image Name New Document Document is created and saved Sent Passed to execution Document is sent to the Bank Document is received by the Bank and accepted for execution In process Done Document is accepted for execution (final status for application forms and Investigation or Payment Cancellation Orders) Document is succesfully proceeded by the Bank (final status for orders) Cancelled in Bank New packet Either the Bank or customer cancelled the document. Error code is seen next to document status after its opening for preview (final status) Packet of documents is created, but not signed Semi-signed packet Packet ready to be sent Packet of documents is created and signed with one or several necessary signatures Packet of documents is created and signed with all necessary signatures Orders Sending and signing Documents, which are meant to be sent to the Bank, are grouped to packets. Packet can contain one or several documents. Packet must be signed with one or several signatures. Only fully signed packets of documents can be sent to the Bank. The quantity of necessary signatures is defined in bank during customer registration. Only user, who has more than one identification tool, can create packets. There are four kinds of identification tools: code card; Test-Keys AB.LV program; Test-Keys AB.LV v2.0 program; Digipass tool. 7-4 User manual Internetbank AB.LV v2.04

49 Menu Orders Forming a packet To group documents to a packet: select orders with status New Document in form Order List (see fig. 7-3), which you want to send to the Bank; click [Send]; Fig. 7-3 Form Order List in main window the form Orders Packet Sending will be opened (see fig. 7-4). In this form you can sign, save, break up or send packet to the Bank. Fig. 7-4 Form Orders Packet Sending Internetbank AB.LV v2.04 User manual 7-5

50 Menu Orders Tab. 7-4 Orders Packet Sending form field description Customer Confirmation Method Identification parameters for Test-Keys AB.LV program Identification parameters for Test-Keys AB.LV v2.0 program Identification parameters for Digipass Key Value from code card Key value from program No Key value from Digipass Name of customer, on behalf of whom the packet will be sent Confirmation method (code card, Test-Keys AB.LV program, Digipass) depends on identification tool of the customer Identification parameters (Amount, Currency, Date) needed to calculate key value. The field is available only in case client s identification tool is Test-Keys AB.LV program Identification parameters (Amount, Currency, Date, Beneficiary) needed to calculate key value. The field is available only in case client s identification tool is Test-Keys AB.LV v2.0 program Identification parameters (PAYEE, AMOUNT, BENEFICIARY) needed to calculate key value. The field is available only in case client s identification tool is Digipass Enter key value number from your code card card number. The field is available only in case client s identification tool is code card Enter key value number from program program number. The field is available only in case client s identification tool is Test-Keys AB.LV program Enter key value number from Digipass Digipass number. The field is available only in case client s identification tool is Digipass Tab. 7-5 Orders Packet Sending button field description Button [Save] [Send] [Split] After clicking this button the packet will be saved for the further processing After clicking this button the packet will be sent to the Bank After clicking this button the packet will be broken up and the user will be returned to the form Order List (see fig. 7-3) Saving/Splitting/Sending packet Only New or Semi-signed packet can be signed. Only Packet ready to be sent can be sent to the Bank. To process/send packet: in form Orders Packet Sending (see fig. 7-4) enter identification tools required by system; click [Send] to send documents to the Bank or click [Save] to send the packet for the further processing (any packet can be saved) or click [Split] to break up the packet (any packet can be split); To send already existing packet: select packet in Order List; click [Send]. After splitting the packet with status Semi-signed or Packet ready to be sent, all the entered signatures will be cancelled. 7-6 User manual Internetbank AB.LV v2.04

51 Menu Orders In form Order List (see fig. 7-3) documents included in one packet are reflected as one row. Tab. 7-6 Order List form field description Status Date Number Account No Type Amount and Currency Beneficiary Packet status Date of packet creation Number of packet, which is given by Internetbank AB.LV system. You will see the form Orders Packet (total orders amount in packet) in main window In case all the documents refer to the same account number, this account number will be seen in the column Account number, otherwise there will be - symbol Packet If all the documents are of the same currency, total amount of all documents, which are included in packet, will be seen in column Amount, and the name of currency will be seen in column Currency, otherwise in both columns Amount and Currency there will be - symbol If all the documents refer to one beneficiary, you will see beneficiary name in this column, otherwise there will be - symbol Order Amending/Deleting About amending/deleting order (see sec ). Internetbank AB.LV v2.04 User manual 7-7

52 Menu Orders Moving order to Archive Only orders with the following statuses can be archived: Done; In Process; Cancelled in Bank. To archive order (orders): select order (orders) in form Order List (see fig. 7-2); click [To Archive]; confirmation form Do you really want to archive selected orders? (total amount of orders to be archived) will be opened in main window (see fig. 7-5); click [To Archive] If there is no need to archive orders, click. Fig. 7-5 Form Do you really want to archive selected orders? (total amount of orders to be archived) Note! Documents with statuses Done, In Process, and Cancelled in Bank are automatically archived on the next day after getting one of these statuses. 7-8 User manual Internetbank AB.LV v2.04

53 Menu Orders Orders Archive To view orders archive click hyperlink Orders Archive. In main window the form Orders Archive will be opened (see fig. 7-6). This form contains all archived orders. If orders archive is empty, this information will appear in main window. Only orders with the following statuses can be archived: Done; In Process; Cancelled in Bank. Note! Documents with statuses Done, In Process, and Cancelled in Bank are automatically archived on the next day after getting one of these statuses. Documents are displayed in archive accordingly to the parameters, which you set up in form Customized Settings (see sec. 11.5). Fig. 7-6 Form Orders Archive Orders Archive form fields and buttons are described (see tab. 7-1) and (see tab. 7-2) Orders Search Order search is described in other section (see sec. 5.4) List of Order Templates Templates of orders are meant to make your work more convenient, to save your time, and to use Internetbank AB.LV system more quickly. It is recommended to create templates of documents you use more often. To work with list of order templates click hyperlink List of Order Templates. The form List of Order Templates will be opened in main window (see fig. 7-7). This form contains all of your templates. If list of order templates is empty (there are no templates created), you will see this information in main window. Internetbank AB.LV v2.04 User manual 7-9

54 Menu Orders Fig. 7-7 Form List of Order Templates Tab. 7-7 List of Order Templates form field description Page View Check box Type Currency Beneficiary Note In case check box is ticked, you will see the information in page view mode. If there is no tick in check box, all the information will be seen on one page In case check box is ticked, template (or templates - if several templates are selected) is selected for the further processing Document type. In main window the form New Document: order type will be opened (see sec ). In this form you can create new order (see sec. 7.3) Currency used in order, which is based on template Name of beneficiary Your note about this template and template-based document Tab. 7-8 List of Order Templates form button description Button [Apply a Template] To create new template-based order click this button. Form New Document: order type will be opened in main window (see sec ) [View] After clicking this button you can view selected template (see sec. 5.6) [Edit] [Delete] After clicking this button form Edit Document: order type will be opened in main window (see sec. 5.5). In this form you can edit existing template If you want to delete template, click this button. After clicking this button the system will require to confirm deleting of selected order templates (see sec. 5.7) [Create Template] If you want to create new template, click this button (see sec ) [Search] To search for template click this button (see sec. 5.4) 7-10 User manual Internetbank AB.LV v2.04

55 Menu Orders Applying template to create new document To create template-based document: click hyperlink Type (see fig. 7-7) with the appropriate template name or select the appropriate template and click [Apply a Template]; in main window the form New Document: order type will be opened (see sec. 7.3); enter necessary changes; click [Save], if you want to save documents or click, if you don t want to save document Create New Template To create new template: click [Create New Template] in form List of Order Templates (see fig. 7-7); in main window the form Create New Template will be opened (see fig. 7-8). Fig. 7-8 Form Create New Template Tab. 7-9 Create New Template form field description Type Type of order, on which base the template will be created Tab Create New Template form button description Button [Create Template] In main window the form New Template: order type will be opened select order type (in the field Type), template of which you want to create; click [Create Template]; in main window the form New Template: order type will be opened; fill in the required fields; click [Save], if you want to save template or click, if you don t want to save template. Internetbank AB.LV v2.04 User manual 7-11

56 Menu Orders Other methods of creating template During creating new document (see sec. 7.3) tick check box Save as Template. While editing existing document (see sec. 5.5) tick check box Save as Template. While viewing existing document (see sec. 5.6) click [Save as Template]. While editing existing template (see sec. 5.5) tick check box Save as Template and click [Save] User manual Internetbank AB.LV v2.04

57 Menu Orders 7.3. Create new order You can create new order of the following types: International Transfer (see sec ); Transfer in Lats (see sec ); Budget Transfer (see sec ); Book Transfer (see sec ); Transfer Within One Customer (see sec ); Foreign Exchange (see sec ); Cash Withdrawal (see sec ); Transfer from Saving Account (see sec ); Financial Instruments Transaction Order (see sec ). To create new order (except for Investigation or Payment Cancellation Order): click the appropriate hyperlink in submenu (see fig. 7-9); fill in required fields; fill in other fields, if needed; click [Save], if you want to save created order or click, if you don t want to save created order. To create Investigation or Payment Cancellation Order: select the order in form Order List (see fig. 7-2); click [Amendment/Cancel]; the form Investigation or Payment Cancellation Order will be opened in main window. Order, which is selected to be amended or deleted, will be seen in this form. enter necessary changes; click [Save], if you want to cancel order or click, if you don t want to cancel order. After doing these actions new document with type Investigation or Payment Cancellation Order will be created. This document should be sent to the Bank for the processing. Investigation or Payment Cancellation Order form fields and buttons (see sec ). Note! You must fill in all fields marked with red. If you fill in other fields, it will ease the work with the further document processing. Internetbank AB.LV v2.04 User manual 7-13

58 Menu Orders Fig. 7-9 Hyperlinks for creating new orders International transfer To create order International Transfer click the appropriate hyperlink. After that you will see the form New Document: International Transfer in main window (see fig. 7-10). Fig Form New Document: International Transfer 7-14 User manual Internetbank AB.LV v2.04

59 Menu Orders Tab International Transfer form field description Status Order No Customer Account No Customer Date Amount and Currency Current status of document. While creating new document status is always New document Serial number of order, which system fills in automatically. It can be changed by user later Customer account number, from which the transfer will be made Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of order processing. Default value - current date Amount and currency of order Information on Beneficiary: Beneficiary Beneficiary Reg. No/ Personal ID Code Country code Beneficiary Address Beneficiary Account No External Transfer Code Information to Beneficiary Name of physical or legal person, who is the final beneficiary In case the beneficiary is a legal person - company Registration number (for residents of Republic of Latvia the tax payer code is preferable; for transfers in RUB and BYR - digital part of registration number); In case the beneficiary is a physical person - Personal Identification Code Residence of beneficiary (select from drop-down list, which will be opened after clicking the button near the field (see sec. 5.10)). You must fill in this field in case all three conditions apply: payer is resident of Republic of Latvia; beneficiary is not resident of Republic of Latvia; amount of transfer is equal or more than 1000 LVL (or equivalent in other currency according to the currency exchange rate specified by the Bank of Latvia) Town and country of permanent beneficiary residence, or town and country the company is registered in Digital or literal value of beneficiary account number (if there is no beneficiary account number, put the symbol ) External trensfer code (select from drop-down list, which will be opened after clicking the button near the field (see sec. 5.10)). You must fill in this field in case all three conditions apply: payer is resident of Republic of Latvia; beneficiary is not resident of Republic of Latvia; amount of transfer is equal or more than 1000 LVL (or equivalent in other currency according to the currency exchange rate specified by the Bank of Latvia) Information specified in this field is meant only for the beneficiary. The Bank will not operate with this information while processing the transfer Information on Beneficiary Bank: Beneficiary Bank Specify the name of the bank, in which the beneficiary has account or select from dropdown list, which will be opened after clicking the button near the field (see sec. 5.10) Internetbank AB.LV v2.04 User manual 7-15

60 Menu Orders Tab International Transfer form field description (cont.) Beneficiary Bank Code Country Code Beneficiary Bank Address Select beneficiary bank code label from the offered list (SWIFT, BLZ, SORT CODE, ABA, CHIPS, MFO, БИК) and enter selected code value in the near field. Preferred values: ABA - for transfers in USD, if the location of beneficiary bank is the USA; BLZ - for transfers in EUR, if the location of beneficiary bank is Germany; SORT CODE - for transfers in GBP, if the location of beneficiary bank is Great Britain; БИК - for transfers in RUB, RBL; MFO - for transfers in BYR, UAH, KZT, MDL. In case several code values are available, specify this information in the field Additional Information on Beneficiary Bank Country code. If the information for the field Beneficiary Bank is selected from the list, the field Country Code will be filled in automatically; otherwise select country code from drop-down list, which will be opened after clicking the button near the field (see sec. 5.10) Town the Beneficiary Bank is located in. If the information for the field Beneficiary Bank is selected from the list, the field Beneficiary Bank Address will be filled in automatically, otherwise enter the name of town. If more information is available, including additional codes of beneficiary bank (CAB, ABI, BLZ, SC, Code banque, Code guichet, cle rib etc.), specify it in the field Additional Information on Beneficiary Bank Note! In case the order is destined for American bank, you must specify the state and town the beneficiary bank is located in. Account Number in Intermediary Bank Additional Information on Beneficiary Bank Correspondent account number of the beneficiary bank in the appropriate intermediary bank Detailed information on beneficiary bank location as well as available codes, branch, and department names Information on the Intermediary Bank: Intermediary Bank Intermediary Bank Code Intermediary Bank Address Name of bank, which is intermediary bank for beneficiary bank, if exists. Enter the name of bank or select it from drop-down list, which will be opened after clicking the button near the field (see sec. 5.10) Select intermediary bank code label from the offered list (SWIFT, BLZ, SORT CODE, ABA, CHIPS, MFO, БИК) and enter selected code value in the near field Town and country intermediary bank is located in. If the information for the field Intermediary Bank is selected from the list, the field Intermediary Bank Address will be filled in automatically; otherwise enter the name of town Transfer : Transfer Type Commission Withdraw Transfer Amount from the Account Currency Transfer type (regular, urgent or express) according to bank rates Commission payer for this order to be processed (OUR, SHA, BEN): OUR - commission is covered by customer; SHA - commission is shared: customer pays part of commission, another part is charged from transfer amount; BEN - commission is charged from transfer amount Order amount can be withdrawn from account: in transfer currency; in other currency Currency code for order amount (in case order amount is withdrawn in other currency) 7-16 User manual Internetbank AB.LV v2.04

61 Menu Orders Tab International Transfer form field description (cont.) Rate Cover Commissions for Transfer from the Account Currency Send Confirmation Currency exchange rate (in case order amount is withdrawn in other currency) is specified according to bank agreement In case order amount has to be withdrawn in other currency, tick check box and select necessary currency code from the list If you want to receive the confirmation, tick check box and enter the method of its receipt Notes (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this order. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this order as template Tab International Transfer form button description Button [Save] New document saving Internetbank AB.LV v2.04 User manual 7-17

62 Menu Orders Transfer in Lats To create order Transfer in Lats click the appropriate hyperlink. After that you will see the form New Document: Transfer in Lats in main window (see fig. 7-11). Fig Form New Document: Transfer in Lats Tab Transfer in Lats form field description Status Order No Customer Account No Customer Date Amount and Currency Current status of document. While creating new document status is always New document Serial number of order, which system fills in automatically. It can be changed by user later Customer account number, from which the transfer will be made Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of order processing. Default value - current date Amount and currency of order (in this order currency - always LVL) Information on Beneficiary: Beneficiary Beneficiary Reg. No/ Personal ID Code Name of physical or legal person, who is the final beneficiary In case the beneficiary is a legal person - company Registration number (for residents of Republic of Latvia the tax payer code is preferable; for transfers in RUB and BYR - digital part of registration number); In case the beneficiary is a physical person - Personal Identification Code 7-18 User manual Internetbank AB.LV v2.04

63 Menu Orders Tab Transfer in Lats form field description (cont.) Country code Beneficiary Address Beneficiary Account No Beneficiary Sub-account No External Transfer Code Information to Beneficiary Residence of beneficiary (select from drop-down list, which will be opened after clicking the button near the field (see sec. 5.10)). You must fill in this field in case all three conditions apply: payer is resident of Republic of Latvia; beneficiary is not resident of Republic of Latvia; amount of transfer is equal or more than 1000 LVL (or equivalent in other currency according to the currency exchange rate specified by the Bank of Latvia) Default Value - Latvia-LV Town and country of permanent beneficiary residence, or town and country the company is registered in Beneficiary account number in IBAN format Digital or literal value of beneficiary sub-account number Exetrnal transfer code (select from drop-down list, which will be opened after clicking the button near the field (see sec. 5.10)). You must fill in this field in case all three conditions apply: payer is resident of Republic of Latvia; beneficiary is not resident of Republic of Latvia; amount of transfer is equal or more than 1000 LVL (or equivalent in other currency according to the currency exchange rate specified by the Bank of Latvia) Information specified in this field is meant only for the beneficiary. The Bank will not operate with this information while processing the transfer Information on Beneficiary Bank: Beneficiary Bank Beneficiary Bank Code Name of beneficiary bank (select from drop-down list, which will be opened after clicking the button near the field (see sec. 5.10)) If the information for the field Beneficiary Bank is selected from the list, The field Beneficiary Bank Code will be filled in automatically Transfer : Transfer Type Withdraw Transfer Amount from the Account Currency Rate Send Confirmation Transfer type (regular, urgent or express) according to bank rates Order amount can be withdrawn from account: in transfer currency; in other currency Currency code for order amount (in case order amount is withdrawn in other currency) Currency exchange rate (in case order amount is withdrawn in other currency) is specified according to bank agreement If you want to receive the confirmation, tick check box and enter the method how you want to get it Notes (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank. Option to select any existing note for this order. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this order as template Internetbank AB.LV v2.04 User manual 7-19

64 Menu Orders Tab Transfer in Lats form button description Button [Save] New document saving Budget Transfer To create order Budget Transfer click the appropriate hyperlink. After that you will see the form New Document: Budget Transfer in main window (see fig. 7-12). Fig Form New Document: Budget Transfer Tab Budget Transfer form field description Status Order No Customer Account No Customer Date Amount and Currency Current status of document. While creating new document status is always New document Serial number of order, which system fills in automatically. It can be changed by user later Customer account number, from which the transfer will be made Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of order processing. Default value - current date Amount and currency of order Information on Beneficiary: Beneficiary Beneficiary Account No Valsts kase BIC: TRELLV22 Beneficiary account number in IBAN format. For regular payments you can select account number from drop-down list, which will be opened after clicking the button (see sec. 5.10) 7-20 User manual Internetbank AB.LV v2.04

65 Menu Orders Tab Budget Transfer form field description (cont.) Information to Beneficiary Information specified in this field is meant only for the beneficiary. The Bank will not operate with this information while processing the transfer Information on Beneficiary Bank: Beneficiary Bank Beneficiary Bank Code Name of beneficiary bank Beneficiary bank code Transfer : Transfer Type Withdraw Transfer Amount from the Account Currency Rate Send Confirmation Transfer type (regular, express) according to bank rates Order amount can be withdrawn from account: in transfer currency; in other currency Currency code for order amount (in case order amount is withdrawn in other currency) Currency exchange rate (in case order amount is withdrawn in other currency) is specified according to bank agreement If you want to receive the confirmation, tick check box and enter the method how you want to get it Notes (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this order. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this order as template Tab Budget Transfer form button description Button [Save] New document saving Internetbank AB.LV v2.04 User manual 7-21

66 Menu Orders Book Transfer To create order Book Transfer click the appropriate hyperlink. After that you will see the form New Document: Book Transfer in main window (see fig. 7-13). Fig Form New Document: Book Transfer Tab Book Transfer form field description Status Order No Customer Account No Customer Date Amount and Currency Current status of document. While creating new document status is always New document Serial number of order, which system fills in automatically. It can be changed by user later Customer account number, from which the transfer will be made Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of order processing. Default value - current date Amount and currency of order Information on Beneficiary: Beneficiary Beneficiary Account No (IBAN) Beneficiary Account No Name of physical or legal person, who is the final beneficiary Beneficiary account number in IBAN format. In case radio button is on, you must fill in this field Digital or literal value of beneficiary account number (if there is no beneficiary account number, put the symbol ). In case radio button is on, you must fill in this field 7-22 User manual Internetbank AB.LV v2.04

67 Menu Orders Tab Book Transfer form field description (cont.) External Transfer Code Information to Beneficiary External transfer code (select from drop-down list, which will be opened after clicking the button near the field (see sec. 5.10)). You must fill in this field in case all three conditions apply: payer is resident of Republic of Latvia; beneficiary is not resident of Republic of Latvia; amount of transfer is equal or more than 1000 LVL (or equivalent in other currency according to the currency exchange rate specified by the Bank of Latvia) Information specified in this field is meant only for the beneficiary. The Bank will not operate with this information while processing the transfer Transfer : Withdraw Transfer Amount from the Account Currency Rate Send Confirmation Order amount can be withdrawn from account: in transfer currency; in other currency Currency code for order amount (in case order amount is withdrawn in other currency) Currency exchange rate (in case order amount is withdrawn in other currency) is specified according to bank agreement If you want to receive the confirmation, tick check box and enter the method how you want to get it Notes (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this order. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this order as template Tab Book Transfer form button description Button [Save] New document saving Internetbank AB.LV v2.04 User manual 7-23

68 Menu Orders Transfer Within One Customer To create order Transfer Within One Customer click the appropriate hyperlink. After that you will see the form New Document: Transfer Within One Customer in main window (see fig. 7-14). Note! In case you have only one bank account, this type of document will not be available for your use. Fig Form New Document: Transfer Within One Customer Tab Transfer Within One Customer form field description Status Order No Customer Account No Customer Date Amount and Currency Current status of document. While creating new document status is always New document Serial number of order, which system fills in automatically. It can be changed by user later Customer account number, from which the transfer will be made Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of order processing. Default value - current date Amount and currency of order Information on Beneficiary Beneficiary Account No Beneficiary Beneficiary account number in IBAN Name of physical or legal person, who is the final beneficiary. The field is filled in automatically after selecting the value in the field Customer Account No 7-24 User manual Internetbank AB.LV v2.04

69 Menu Orders Tab Transfer Within One Customer form field description (cont.) External Transfer Code Information to Beneficiary External transfer code (select from drop-down list, which will be opened after clicking the button near the field (see sec. 5.10)). You must fill in this field in case all three conditions apply: payer is resident of Republic of Latvia; beneficiary is not resident of Republic of Latvia; amount of transfer is equal or more than 1000 LVL (or equivalent in other currency according to the currency exchange rate specified by the Bank of Latvia) Information specified in this field is meant only for the beneficiary. The Bank will not operate with this information while processing the transfer Transfer : Withdraw Transfer Amount from the Account Currency Rate Send Confirmation Order amount can be withdrawn from account: in transfer currency; in other currency Currency code for order amount (in case order amount is withdrawn in other currency) Currency exchange rate (in case order amount is withdrawn in other currency) is specified according to agreement with bank If you want to receive the confirmation, tick check box and enter the method how you want to get it Notes (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this order. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this order as template Tab Transfer Within One Customer button field description Button [Save] New document saving Internetbank AB.LV v2.04 User manual 7-25

70 Menu Orders Foreign Exchange To create order Foreign Exchange click the appropriate hyperlink. After that you will see the form New Document: Foreign Exchange in main window (see fig. 7-15). Fig Form New Document: Foregn Exchange Tab Foreign Exchange form field description Status Order No From a customer s account Customer Date Current status of document. While creating new document status is always New document Serial number of order, which system fills in automatically. It can be changed by user later Customer account number, from which the transfer will be made Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of order processing. Default value - current date Order : To the customer s account Customer account number, to which the transfer will be made. The field is filled in automatically after selecting a monoexchange account in the field From a customer s account 7-26 User manual Internetbank AB.LV v2.04

71 Menu Orders Tab Foreign Exchange form field description (cont.) Sold Amount and Currency Purchased Amount and Currency Rate Information to the Aizkraukles Bank Send Confirmation Amount and currency to be sold. Only for type of deal - Sell currency Amount and currency to be purchased. Only for type of deal - Buy currency Currency exchange rate according to bank agreement Information to the bank If you want to receive the confirmation, tick check box and enter the method how you want to get it Notes (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this order. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this order as template Tab Foreign Exchange form button description Button [Save] New document saving Internetbank AB.LV v2.04 User manual 7-27

72 Menu Orders Cash Withdrawal To create order Cash Withdrawal click the appropriate hyperlink. After that you will see the form New Document: Cash Withdrawal in main window (see fig. 7-16). Fig Form New Document: Cash Withdrawal Tab Cash Withdrawal form field description Status Order No Customer Account No Customer Date Amount and Currency Withdrawal Purpose External Transfer Code Current status of document. While creating new document status is always New document Serial number of order, which system fills in automatically. It can be changed by user later Customer account number, from which the transfer will be made Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of order processing. Default value - current date Amount and currency of cash withdrawal Payment purpose of this order External transfer code (select from drop-down list, which will be opened after clicking the button near the field (see sec. 5.10)). You must fill in this field in case all three conditions apply: payer is resident of Republic of Latvia; beneficiary is not resident of Republic of Latvia; amount of transfer is equal or more than 1000 LVL (or equivalent in other currency according to the currency exchange rate specified by the Bank of Latvia) Information on Beneficiary: Beneficiary Name of physical person, who is the final beneficiary 7-28 User manual Internetbank AB.LV v2.04

73 Menu Orders Tab Cash Withdrawal form field description (cont.) Personal ID Code (for Latvian customers) / Passport Details: number, series; date, place and institution of issue (for foreign customers) Withdrawal Place Information to the Bank Personal ID code/passport details (document number, series; institution, which issued the document, date and place of issue) of physical person, who will withdraw the cash according to this order Order cash withdrawal place (select from drop-down list, which will be opened after clicking the button near the field (see sec. 5.10)) Information, which you want to provide to the Bank Transfer : Withdraw Transfer Amount from the Account Currency Rate Cover Commissions for Transfer from the Account in Currency Order amount can be withdrawn from account: in transfer currency; in other currency Currency code for order amount (in case order amount is withdrawn in other currency) Currency exchange rate according to bank agreement (in case order amount is withdrawn in other currency) In case order amount has to be withdrawn in other currency, tick check box and select necessary currency code from the list Notes (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this order. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this order as template Tab Cash Withdrawal form button description Button [Save] New document saving Internetbank AB.LV v2.04 User manual 7-29

74 Menu Orders Transfer from Saving Account To create order Transfer from Saving Account click the appropriate hyperlink. After that you will see the form New Document: Transfer from Saving Account in main window. Fig Form New Document: Transfer from Saving Account Tab Transfer from Saving Account form field description Status Order No Customer Account No Customer Date Amount and Currency Current status of document. While creating new document status is always New document Serial number of order, which system fills in automatically. It can be changed by user later Customer account number, from which the transfer will be made Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of order processing. Default value - current date Amount and currency of order Transfer : 7-30 User manual Internetbank AB.LV v2.04

75 Menu Orders Tab Transfer from Saving Account form field description (cont.) Funds to be Transferred from the Account Date of Transfer Information to the Bank Send Confirmation Order amount can be transferred from account: In 7 calendar days; In one banking day Date of Transfer to Saving Account Information according created order, about which you wish to inform the bank If you want to receive the confirmation, tick check box and enter the method how you want to get it Notes (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this order. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this order as template Tab Transfer from Saving Account form button description Button [Save] New document saving Internetbank AB.LV v2.04 User manual 7-31

76 Menu Orders Financial Instruments Transaction Order To create Financial Instruments Transaction Order click hyperlink Financial Instruments Transaction Order. After that you will see the form New Document: Financial Instruments Transaction Order in main window (see fig. 7-18). Fig Form New Document: Financial Instruments Transaction Order Tab Financial Instruments Transaction Order form field description Status Order No Customer Account No Customer Date Current status of document. While creating new document status is always New document Serial number of order form, which system fills in automatically. It can be changed by user later Customer account number (select account number from list, for which you wish to perform operations with financial instruments Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of order form processing. Default value - current date Information about Financial Instrument Financial Instruments Name / Issuer s Name Financial Instruments Symbol Financial Instruments Code Financial Instruments Name or Securities issuer s name Financial Instruments symbol Financial Instruments Code 7-32 User manual Internetbank AB.LV v2.04

77 Menu Orders Tab Financial Instruments Transaction Order form field description (cont.) Financial Instruments Type Other Financial Instruments Type Financial Instruments type: Bond; Share; Option; Investment Certificate; Other. By choosing the Financial Instruments type Other, field Other Financial Instruments Type becomes enabled Other Financial Instruments Type. is enabled for the Financial Instruments type Other Information on Operation Order Cancelled Order No Other Order Operation type, which you wish to perform with the financial instruments: To Buy; To Sell; To Cancel; Other. By choosing the operation type Cancel, field Cancelled Order No becomes enabled Cancelled order number. is enabled for the operation type Cancel Other Order. is enabled for the operation type Other Information on Quantity Financial Instruments Quantity Quantity of Pieces or Nominal Value Amount and Currency To specify the quantity of financial instruments, use: Nominal Value; Pieces; To the Amount. If value To the Amount is chosen for specifying the quantity of financial instruments, field Amount and Currency becomes enabled Quantity of pieces or nominal value of financial instruments, depending on chosen value in the field Financial Instruments Quantity Amount and currency of order. is enabled, if value To the Amount is chosen for specifying the quantity of financial instruments Information on Price Price Price type of financial instruments: Market; %; Unit Cost. If chosen price type is % or Unit Cost, fields % or Value and Currency accordingly become enabled % Price of financial instruments (%). is enabled, if price type is % Cost and Currency Price of financial instruments (value and currency). is enabled, if price type is Item Value Information on Conditions Special Conditions Order Valid until Special conditions for operation with financial instruments Expiry date of order form: Canceled; Other. If chosen expiry date of order form is Other, field Condition becomes enabled Internetbank AB.LV v2.04 User manual 7-33

78 Menu Orders Tab Financial Instruments Transaction Order form field description (cont.) Condition Condition of expiry date of order form. is enabled, if the expiry date of order form is Other Notes (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this order. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this order as template Tab Financial Instruments Transaction Order form button description Button [Save] New document saving 7-34 User manual Internetbank AB.LV v2.04

79 Menu Orders Order for Funds Withdrawal under Assets Management To create Order for Funds Withdrawal under Assets Management click hyperlink Order for Funds Withdrawal under Assets Management. After that you will see the form New Document: Order for Funds Withdrawal under Assets Management in main window (see sec. 7-19). Fig Form New Document: Order for Funds Withdrawal under Assets Management Tab Order for Funds Withdrawal under Assets Management form field description Status Order No Current status of document. While creating new document status is always New document Serial number of order, which system fills in automatically. It can be changed by user later Internetbank AB.LV v2.04 User manual 7-35

80 Menu Orders Tab Order for Funds Withdrawal under Assets Management form field description (cont.) Customer Account No Customer Date Customer account number, from which funds withdrawal under Assets Management will be made Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of order processing. Default value - current date Application:: Cash Account Currency Please Amount and currency of withdrawal Cash amount currency Action, which should be performed: fully close my portfolio and transfer the funds obtained from the sale to my current account with JSC "Aizkraukles banka"; withdraw from management and transfer to my current account with JSC "Aizkraukles banka" Amount and currency of withdrawal. This field is available if value withdraw from management and transfer to my current account with JSC Aizkraukles banka is selected in the field Please Notes (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this order. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this order as template Tab Order for Funds Withdrawal under Assets Management form button description Button [Save] New document saving 7-36 User manual Internetbank AB.LV v2.04

81 Menu Orders Investigation or Payment Cancellation Order To create Investigation or Payment Cancellation Order: select order in form Order List (see fig. 7-2); click [Amendment/Cancel]; form Investigation or Payment Cancellation Order with selected order to be deleted or amended will be opened in main window; enter necessary changes; click [Save], if you want to cancel documents or click, if you don t want to cancel document. It is possible to amend/cancel order of any status, except for documents with statuses New Document and Cancelled in Bank. Fig Form Investigation or Payment Cancellation Order Tab Investigation or Payment Cancellation Order form field description Status Order No Date Initial Document Request Amount Status of document (always new) Number of Investigation or Payment Cancellation Order (is filled in automatically) Date of order cancellation. Default value - current date Type, order number, date, account number, amount and currency of order to be cancelled Action to be performed (cancel transfer and return amount to account, confirm money transfer to beneficiary account, return overpaid amount to account, apply to the processed transfer the following amendments) Amount to be returned Internetbank AB.LV v2.04 User manual 7-37

82 Menu Orders Tab Investigation or Payment Cancellation Order form field description (cont.) New Beneficiary Name New Beneficiary Account Number Other Changes Information to Bank New beneficiary name. The field is filled in automatically after selecting the value in the field New Beneficiary Account Number New beneficiary account number Other changes of order Information to Bank Tab Investigation or Payment Cancellation Order form button description Button [Save] New document saving 7-38 User manual Internetbank AB.LV v2.04

83 8. Menu Application Forms After clicking menu Application Forms the submenu Application forms will be opened on the left side of the screen (see fig. 8-1). Submenu is list of hyperlinks. Fig. 8-1 Submenu Application Forms Hyperlinks for working with lists: Application Forms List (see sec. 8.1); List of Application Forms Templates (see sec. 8.2); Application Forms Archive (see sec ); Application Forms Search (see sec ). Hyperlinks to create new application forms: Message to the Bank (see sec ); Term Deposit (see sec ); Cheque Collection Application Form (see sec ); Overdraft Application Form (see sec ); Overdraft Collateral Guarantee (see sec ); Saving Account Application (see sec ); Application for Receipt of Brokerage Services / Assets Management Services (see sec ); Investment Declaration (see sec ); Card Account Auto Replenishment (see sec ); Opening of a new current account (see sec ); Closing of an account (see sec ). Internetbank AB.LV v2.04 User manual 8-1

84 Menu Application Forms 8.1. List of Application Forms To open list of application forms click hyperlink List of Application Forms. The form List of Application Forms will be opened in main window (see fig. 8-2). This form reflects all of your application forms, except for those, which are archived. In case list of application forms is empty (no application forms created), you will see the appropriate information in main window. Fig. 8-2 Form List of Application Forms Tab. 8-1 List of Application Forms form field description Page view Check box In case check box is ticked, you will see the information in page view mode. If there is no tick in check box, all the information will be seen on one page In case check box is ticked, application form (or application forms - if several application forms are selected) is selected for the further processing Status Current status of application form. List of document statuses (see tab. 8-3) Date Number Customer Code Type Note Save to File Date of application form creation Number of application form or application form packet. If application form is selected, the form Document Editing: application form type will be opened in main window (see sec. 5.5). In this form you can edit selected application form. If application form packet is selected, the form Application Form Packet (total amount of application forms in packet) will appear in main window for viewing (see sec. 5.6) Code of customer, who created application form Application form type or packet for application form packets Your note about the document for your use only. The note will not be sent to the bank It is possible to save selected application form (application forms) as a separate text file. After you click Save to File, please specify the path and file name in opened window where you want to save selected application form (application forms). In one file you can save one or several application forms. Information format in file does not depend on quantity of application forms. Each application form in file is displayed as one row. In this row you can see all fields, separated by commas, and each field is seen in quotation marks 8-2 User manual Internetbank AB.LV v2.04

85 Menu Application Forms Tab. 8-2 Application Form List form button description Button [Edit] [View] [Send] [Delete] [Print] [Copy] [To Archive] If application form is selected, after clicking this button the form Document Editing: application form type (see sec. 5.5) will be opened in main window. In this form you can edit and print selected application form. If application form packet is selected, the form Application Form Packet Sending will appear in main window (see sec ) If application form is selected, after clicking this button the form View Document: application form type (see sec. 5.6) will be opened in main window. In this form you can view, print, and save as template selected application form. If application form packet is selected, the form Application Form Packet will appear in main window (see sec. 5.6) To send documents to the Bank click this button. After clicking this button the form Order Packet Sending will be opened in main window (see sec ). In this form you can sign, save, send, and break up the packet If you want to delete document, click this button. After clicking this button the system will require the confirmation of deleting selected application forms (see sec. 5.7) After clicking this button you will see in browser window the format of document to be printed (see sec. 5.8) Copy function is meant to create new documents on the base of existing ones. To copy document click this button. After clicking this button the form Copy Document: application form type (see sec. 5.9) will be opened in main window. In this form you can copy selected document After clicking this button the form Do you really want to move selected documents to Archive? (total application form amount to move to archive) (see sec ) will be opened in main window. In this form you can move selected application forms to archive or cancel the moving Tab. 8-3 Document statuses Image Name New Document Document is created and saved Sent Passed to execution Document is sent to the Bank Document is received by the Bank and accepted for execution In process Document is accepted for execution (final status for application forms) Cancelled in Bank New packet Either the Bank or customer cancelled the document. Error code is seen next to document status after its opening for preview (final status) Packet of documents is created, but not signed Semi-Signed packet Packet ready to be sent Packet of documents is created and signed with one or several necessary signatures Packet of documents is created and signed with all necessary signatures Internetbank AB.LV v2.04 User manual 8-3

86 Menu Application Forms Application Forms Sending and Signing Documents, which are meant to be sent to the Bank, are grouped to packets before sending. Packet can contain one or several documents. Packet must be signed with one or several signatures. Only fully signed packets of documents can be sent to the Bank. The quantity of necessary signatures is defined in the Bank during customer registration. Only user, who has more than one identification tool, can create packets. There are four kinds of identification tools: code card; Test-Keys AB.LV program; Test-Keys AB.LV v2.0 program; Digipass tool Forming a packet To group documents to a packet: select application forms with status New Document in form List of Application Forms (see fig. 8-3), which you want to send to the Bank; click [Send]; Fig. 8-3 Form List of Application Forms 8-4 User manual Internetbank AB.LV v2.04

87 Menu Application Forms in main window the form Application Forms Packet Sending will be opened (see fig. 8-4). In this form you can sign, save, break up or send packet to the Bank. Fig. 8-4 Form Application Forms Packet Sending Tab. 8-4 Application Forms Packet Sending form field description Customer Confirmation Method Identification parameters for Test-Keys AB.LV program Identification parameters for Test-Keys AB.LV v2.0 program Identification parameters for Digipass Key Value from code card Key value from program No Key value from Digipass Name of customer, on behalf of whom the packet will be sent Confirmation method (code card, Test-Keys AB.LV program, Digipass) depends on identification tool of the customer Identification parameters (Amount, Currency, Date) needed to calculate key value. The field is available only in case client s identification tool is Test-Keys AB.LV program Identification parameters (Amount, Currency, Date, Beneficiary) needed to calculate key value. The field is available only in case client s identification tool is Test-Keys AB.LV v2.0 program Identification parameters (PAYEE, AMOUNT, BENEFICIARY) needed to calculate key value. The field is available only in case client s identification tool is Digipass Enter key value number from your code card card number. The field is available only in case client s identification tool is code card Enter key value number from program program number. The field is available only in case client s identification tool is Test-Keys program Enter key value number from Digipass Digipass number. The field is available only in case client s identification tool is Digipass Tab. 8-5 Application Forms Packet Sending form button description Button [Save] Packet will be saved for the further processing Internetbank AB.LV v2.04 User manual 8-5

88 Menu Application Forms Tab. 8-5 Application Forms Packet Sending form button description (cont.) Button [Send] [Split] Packet will be sent to the Bank Packet will be broken up and the customer will be returned to the form List of Application Forms (see fig. 8-3) Saving/Splitting/Sending packet Only New or Semi-Signed packet can be signed. Only Packet ready to be sent can be sent to the Bank. To send packet: enter key values from identification tools required by system in Application Forms Packet Sending form (see fig. 8-4); click [Send] to send documents to the Bank or click [Save] to save the packet for the further processing (any packet can be saved); or click [Split] to break up the packet (any packet can be split). To send already existing packet: select packet in List of Application Forms (see fig. 8-3); click [Send]. After splitting the packet with status Semi-Signed or Packet ready to be sent, all the entered signatures are cancelled. In form List of Application Forms (see fig. 8-3) documents included in one packet are reflected as one row Moving application form to Archive Only application forms with the following statuses can be archived: Done; In Process; Cancelled in Bank. To archive application form (application forms): select application form (application forms) in form List of Application Forms (see fig. 8-2); click [To Archive]; confirmation form Do you really want to archive selected application forms? (total amount of application forms to be archived) will be opened in main window (see fig. 8-5). click [To Archive]. If there is no need to archive application forms, click. 8-6 User manual Internetbank AB.LV v2.04

89 Menu Application Forms Fig. 8-5 Form Do you really want to archive selected application forms? (total amount of application forms to be archived) Note! Documents with statuses In Process and Cancelled in Bank are automatically archived on the next day after getting one of these statuses Application Forms Archive To view application forms archive click hyperlink Application Forms Archive. In main window the form Application Forms Archive will be opened (see fig. 8-6) This form contains all archived application forms. If application forms archive is empty, this information will appear in main window. Only application forms with the following statuses can be archived: In Process; Cancelled in Bank. Note! Documents with statuses In Process and Cancelled in Bank are automatically archived on the next day after getting one of these statuses. Documents are reflected in archive accordingly to the parameters, which you set up in form Customized Settings (see sec. 11.5). Fig. 8-6 Form Application Forms Archive Application Forms Archive form fields and buttons (see tab. 8-1) and (see tab. 8-2). Internetbank AB.LV v2.04 User manual 8-7

90 Menu Application Forms Application Forms Search Application search is described in other section (see sec. 5.4) List of Application Forms Templates Templates of application forms are created to make your work more convenient, to save your time, and to use Internetbank AB.LV system more quickly. It is recommended to create templates of documents you use more often. To work with list of application form templates click hyperlink List of Application Forms Templates. The form List of Application Forms Templates will be opened in main window (see fig. 8-7). This form contains all of your templates. Fig. 8-7 Form List of Application Forms Templates Tab. 8-6 List of Application Forms Templates form field description Parameter Page View Check box Type Customer Code Note In case check box is ticked, you will see the information in page view mode. If there is no tick in check box, all the information will be seen on one page In case check box is ticked, template of application form (or templates - if several templates are selected) is selected for the further processing Document type. In main window the form New Document: application form type will be opened (see sec ). In this form you can create new application form (see sec. 8.3) Code of customer, who created template Your note about this template and template-based document Tab. 8-7 List of Application Forms Templates form button description Button [Apply a Template] To create new template-based application form click this button. Form New Document: application form type will be opened in main window (see sec ) [View] After clicking this button you can view selected template (see sec. 5.5) [Edit] After clicking this button form Edit Document: application form type will be opened in main window (see sec. 5.6). In this form you can edit existing template 8-8 User manual Internetbank AB.LV v2.04

91 Menu Application Forms Tab. 8-7 List of Application Forms Templates form button description (cont.) Button [Delete] If you want to delete template, click this button. After clicking this button the system will require to confirm deleting of selected application form templates (see sec. 5.7) [Create Template] If you want to create new template, click this button (see sec ) [Search] To search for template click this button (see sec. 5.4) Applying template to create new document To create template-based document: click hyperlink Type (see fig. 8-7) with the appropriate template name or select the appropriate template and click [Apply a Template]; in main window the form New Document: application form type will be opened (see sec. 8.3) based on template; edit the document; click [Save], if you want to save documents or click, if you don t want to save document Create New Template To create new template: click [Create Template] in form List of Application Forms Templates (see fig. 8-7); in main window the form Create New Template will be opened (see fig. 8-8); Fig. 8-8 Form Create New Template Tab. 8-8 Create New Template form field description Type Type of application form, on which base the template will be created Tab. 8-9 Create New Template form button description Button [Create template] In main window the form New Template: application form type will be opened Internetbank AB.LV v2.04 User manual 8-9

92 Menu Application Forms select application form type (in the field Type), template of which you want to create; click [Create Template]; in main window the form New Template: application form type will be opened; fill in the required fields; click [Save], if you want to save template or click, if you don t want to save template. Other methods of creating template During creating new document (see sec. 8.3) tick check box Save as Template; While editing existing document (see sec. 5.5) tick check box Save as Template; While viewing existing document (see sec. 5.6) click [Save as Template]; While editing existing template (see sec. 5.5) tick check box Save as Template and click [Save] User manual Internetbank AB.LV v2.04

93 Menu Application Forms 8.3. Create new application form In Internetbank AB.LV system it is possible to create application forms of following types (see fig. 8-9): Fig. 8-9 Hyperlinks for creating new application forms Message to the Bank (see sec ); Term Deposit (see sec ); Cheque Collection Application Form (see sec ); Overdraft Application Form (see sec ). Overdraft Collateral Guarantee (see sec ). Saving Account Application (see sec ); Application for Receipt of Brokerage Services (see sec ); Investment Declaration (see sec ); Card Account Auto Replenishment (see sec ); Opening of a new current account (see sec ); Closing of an account (see sec ). To create new application form: click the appropriate hyperlink in submenu (see fig. 8-9); fill in required fields; fill in other fields, if needed; click [Save]. Internetbank AB.LV v2.04 User manual 8-11

94 Menu Application Forms Note! You must fill in all fields marked with red. If you fill in other fields, it will ease the work with further document processing Message to the Bank To create message to the Bank click hyperlink Message to the Bank. After that you will see the form New Document: Message to the Bank in main window (see fig. 8-10). Fig Form New Document: Message to the Bank Tab Message to the Bank form field description Status Application No Customer Subject Message Attach File Save as Template Current status of document. While creating new document status is always New Document Serial number of application form, which system fills in automatically. It can be changed by user later (see sec ) Customer name and code (select from list) Subject of message Message text (not more than 1500 symbols) Name of file, which is attached to application form. To search file use the button [Browse...] In case check box is ticked, the document will be saved as template Tab Message to the Bank form button description Button [Save] New document saving 8-12 User manual Internetbank AB.LV v2.04

95 Menu Application Forms Attach file To send document with attached file to the Bank use Attach file function. To attach file to the message: 1. click [Browse...] (see fig. 8-11); Fig Attach File function 2. standard window Choose file will be opened; Fig Window Choose file 3. select necessary file and click [Open] (see fig. 8-12); 4. file will be attached to the message. Internetbank AB.LV v2.04 User manual 8-13

96 Menu Application Forms Term Deposit To create term deposit application form click hyperlink Term Deposit. After that you will see the form New Document: Term deposit in main window (see fig. 8-13). Fig Form New Document: Term Deposit Tab New Document: Term Deposit form field description Status Application No Customer Account No Customer Date Amount and Currency Current status of document. While creating new document status is always New document Serial number of application form, which system fills in automatically. It can be changed by user later Customer account number (select account number from list, from which the deposit will be made) Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of application form processing. Default value - current date Amount and currency of term deposit Deposit : Deposit Rate Deposit Term from Deposit Term to Deposit Type Comments Send Confirmation Deposit rate according to bank rates or upon the agreement with the Bank Date of deposit beginning. Default value - current date Date of deposit ending Deposit type (select from list) Information to the Bank about processing term deposit If you want to receive the confirmation, tick check box and enter the method how you want to get it Note (Customer Use Only): Customer Notes Option to save any note about this order. The note will not be sent to the Bank 8-14 User manual Internetbank AB.LV v2.04

97 Menu Application Forms Tab New Document: Term Deposit form field description (cont.) Note Templates Save as Template Option to select any existing note for this application form. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this application form as template Tab New Document: Term Deposit form button description Button [Save] New document saving Internetbank AB.LV v2.04 User manual 8-15

98 Menu Application Forms Cheque Collection Application Form To create cheque collection application form click hyperlink Cheque Collection Application Form. After that you will see the form New Document: Checque Collection Application Form in main window (see fig. 8-14). Fig Form New Document: Cheque Collection Application Form Tab Cheque Collection Application Form form field description Status Application No Customer Date Current status of document. While creating new document status is always New document Serial number of application form, which system fills in automatically. It can be changed by user later Code and name of customer (select from list) Date of application form processing. Default value - current date Information about the cheque: Cheque No Information to the Bank Send Confirmation Number, currency and amount of cheque, which you want to collect Additional information to the Bank about this application form If you want to receive the confirmation, tick check box and enter the method how you want to get it Note (Customer Use Only): Customer Notes Option to save any note about this order. The note will not be sent to the Bank 8-16 User manual Internetbank AB.LV v2.04

99 Menu Application Forms Tab Cheque Collection Application Form form field description (cont.) Note Templates Save as Template Option to select any existing note for this application form. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this application form as template Tab Cheque Collection Application Form form button description Button [Save] New document saving Internetbank AB.LV v2.04 User manual 8-17

100 Menu Application Forms Overdraft Application Form To create overdraft application form click hyperlink Overdraft Application Form. After that you will see the form New Document: Overdraft Application Form in main window (see fig. 8-15). Fig Form New Document: Overdraft Application Form 8-18 User manual Internetbank AB.LV v2.04

101 Menu Application Forms Tab Overdraft Application Form form field description Status Application No Customer Account No Customer Date Amount and Currency Current status of document. While creating new document status is always New document Serial number of application form, which system fills in automatically. It can be changed by user later Customer account number (select account number from list, for which you wish to get overdraft) Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of application form processing. Default value - current date Overdraft amount and currency Information on Required Overdraft: Request to Provide Repayment Date Interest Rate Purpose Overdraft for Overdraft type: Overdraft against Incoming Payment; Overdraft against Funds in Accounts; Overdraft Without Means. By choosing the value Overdraft Without Means, the block Information on Collateral is not displayed Overdraft repayment date, cannot be less than overdraft application form date. Default value - current date Overdraft interest rate per year Overdraft purpose: For Working Capital; For Other Purposes. By choosing the value For Other Purposes, enter the overdraft purpose in the field Overdraft for Overdraft purpose. is enabled if value For Other Purposes is chosen in the field Purpose Information on Collateral Collateral Type Account No Overdraft collateral type: Customer s Deposit; Customer s Funds; Other Customer s Deposit; Other Customer s Funds. By choosing any overdraft collateral type, except Customer s Funds, field Account No becomes available is available for any overdraft collateral type, except Customer s Funds. Account number values for overdraft collateral: Customer s Deposit is list of deposit account, available for user; Other Customer s Deposit is other customer s deposit account; Other Customer s Funds is other customer s operating account Note (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this application form. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this application form as template Internetbank AB.LV v2.04 User manual 8-19

102 Menu Application Forms Tab Overdraft Application Form form button description Button [Save] New document saving 8-20 User manual Internetbank AB.LV v2.04

103 Menu Application Forms Overdraft Collateral Guarantee To create overdraft collateral guarantee form click hyperlink Overdraft Collateral Guarantee. After that you will see the form New Document: Overdraft Collateral Guarantee in main window (see fig. 8-16). Fig Form New Document: Overdraft Collateral Guarantee Internetbank AB.LV v2.04 User manual 8-21

104 Menu Application Forms Tab Overdraft Collateral Guarantee form field description Status Application No Customer Account No Customer Date Current status of document. While creating new document status is always New document Serial number of application form, which system fills in automatically. It can be changed by user later Customer account number (select account number from list, for which you wish to form overdraft collateral guarantee) Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of application form processing. Default value - current date Loan Agreement Information Borrower Borrower Account No Overdraft Amount and Currency Overdraft Date Name of borrower Borrower account No Overdraft amount and currency Overdraft date Information on Collateral Collateral Type Account No Overdraft collateral type: Guarantor s Deposit; Guarantor s Funds Account number value for overdraft collateral: Guarantor s Deposit is the list of deposit accounts, available for the user; Guarantor s Funds is list of operating accounts, available for user Note (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this application form. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this application form as template Tab Overdraft Collateral Guarantee form button description Button [Save] New document saving 8-22 User manual Internetbank AB.LV v2.04

105 Menu Application Forms Saving Account Application To create saving account application click hyperlink Saving Account Application. After that you will see the form New Document: Saving Account Application in main window (see fig. 8-17). Fig Form New Document: Saving Account Application Tab Saving Account Application form field description Status Application No Customer Account No Customer Date Current status of document. While creating new document status is always New document Serial number of application form, which system fills in automatically. It can be changed by user later Customer account number (select account number from list, for which you wish to form overdraft collateral guarantee) Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of application form processing. Default value - current date Saving Account : Account Currency Currency for saving account Internetbank AB.LV v2.04 User manual 8-23

106 Menu Application Forms Tab Saving Account Application form field description (cont.) Account Type Information to the Bank Send Confirmation Account type for account to be opened. By default - Saving Account Information according created application form, about which you wish to inform the bank If you want to receive the confirmation, tick check box and enter the method how you want to get it Note (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this application form. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this application form as template Tab Saving Account Application form button description Button [Save] New document saving 8-24 User manual Internetbank AB.LV v2.04

107 Menu Application Forms Application for Receipt of Brokerage Services / Assets Management Services To create Application for Receipt of Brokerage Services / Assets Management Services form click hyperlink Application for Receipt of Brokerage Services / Assets Management Services. After that you will see the form New Document: Application for Receipt of Brokerage Services / Assets Management Services in main window (see fig. 8-18). Fig Form New Document: Application for Receipt of Brokerage Services / Assets Management Services Internetbank AB.LV v2.04 User manual 8-25

108 Menu Application Forms Tab Application for Receipt of Brokerage Services / Assets Management Services form field description Status Application No Customer Account No Customer Date Password Please provide me Current status of document. While creating new document status is always New document Serial number of application form, which system fills in automatically. It can be changed by user later Customer account number (select account number from list, for which you wish to receive broker services / assets management services) Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of application form processing. Default value - current date Combination of digits and/or Latin letters, which will be used for your identification in the bank Please provide me: brokerage services; assets management services Type and Frequency of Information and Statements Delivery: Type of Information an Statements Delivery Specify the Address (street, house and flat number, city, country, postcode) Specify the Fax No Specify the Address Frequency of Account Statements Statement language Type of Information and Statements Delivery (by Internetbank AB.LV, via , by fax, by post) Street, house and flat number, city, country, postcode. is enabled if value by post is chosen in the field Type of Information and Statements Delivery Fax No. is enabled if value by fax is chosen in the field Type of Information and Statements Delivery Address. is enabled if value via is chosen in the field Type of Information and Statements Delivery Frequency of Account Statements: Once a Week; Once a Month; Once a Quarter Statement language (language, in which you want to get statement) Note (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this application form. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this application form as template Tab Application for Receipt of Brokerage Services / Assets Management Services form button description Button [Save] New document saving 8-26 User manual Internetbank AB.LV v2.04

109 Menu Application Forms Investment Declaration To create Investment Declaration form click hyperlink Investment Declaration. After that you will see the form New Document: Investment Declaration in main window (see fig. 8-18). Fig Form New Document: Investment Declaration Tab Investment Declaration form field description Status Application No Current status of document. While creating new document status is always New document Serial number of application form, which system fills in automatically. It can be changed by user later Internetbank AB.LV v2.04 User manual 8-27

110 Menu Application Forms Tab Investment Declaration form field description (cont.) Customer Account No Customer Date Customer account number (select account number from list, for which you wish to form investment declaration) Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of application form processing. Default value - current date of the Investment Portfolio: Investment Portfolio Structure (Total 100%): Portfolio Currency Investment Term Investment portfolio structure: % of high grade bonds; % of emerging markets bonds; % of stocks; % of high yield bonds Portfolio currency Investment term (in months) Note (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this application form. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this application form as template Tab Investment Declaration form button description Button [Save] New document saving 8-28 User manual Internetbank AB.LV v2.04

111 Menu Application Forms Card Account Auto Replenishment To create Card Account Auto Replenishment click hyperlink Card Account Auto Replenishment. After that you will see the form New Document: Card Account Auto Replenishment in main window (see fig. 8-20). Fig Form New Document: Card Account Auto Replenishment Tab Card Account Auto Replenishment form field description Status Application No Current status of document. While creating new document status is always New document Serial number of application form, which system fills in automatically. It can be changed by user later Internetbank AB.LV v2.04 User manual 8-29

112 Menu Application Forms Tab Card Account Auto Replenishment form field description (cont.) Customer Account No Customer Date Customer account number (choose the account number, from which regular payments will be made to replenish the card account, from the list) Customer name. The field is filled in automatically after selecting the value in the field Customer Account No Date of application form processing. Default value - current date of Card Account Auto Replenishment: Card Account No. Card Account Auto Replenishment Please Replenish the Card Account in the Main Currency of the Account Card account number in IBAN format Activation or termination of the service of automated replenishment of the card account. Choosing the action enable field Please Replenish the Card Account in the Main Currency of the Account becomes enabled Automated replenishment is only possible in the card account base currency. Choose the option of replenishment of your card account: to the amount of the minimum payment. The minimum payment is determined as percentage of the spent card credit according to the applicable rates and charges. In case of automated replenishment of your card account, the amount of the minimum payment may differ from the data of the monthly card account statement:! it may be less where the account has been credited since the beginning of the month;! it may be more where unauthorised credit is used. Automated replenishment to the amount of the minimum payment shall be executed on the date pursuant to the monthly card account statement. to the amount of the spent credit - The card account shall be replenished to the amount of the spent credit, as well as of accrued interest and annual (monthly) charges, on the first working day of the month. to the fixed amount of - The card account shall be replenished to the fixed amount of your choice on the date pursuant to the monthly card account statement. The payment shall be at least 10% of the amount of assigned card credit. Choosing the value for the fixed amount at a rate of field for entering amount becomes enabled Note (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this application form. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this application form as template Tab Card Account Auto Replenishment form button description Button [Save] New document saving 8-30 User manual Internetbank AB.LV v2.04

113 Menu Application Forms Opening of a new current account To create Opening of a new current account click hyperlink Opening of a new current account. After that you will see the form New Document: Opening of a new current account (see fig. 8-21). Fig Form New Document: Opening of a new current account Tab Opening of a new current account form field description Status Application No Customer Date Current status of document. While creating new document status is always New document Serial number of application form, which system fills in automatically. It can be changed by user later Code and name of customer (select from list) Date of application form processing. Default value - current date Account Information Account currency Information to the Bank Currency for new current account Information according created application form, about which you wish to inform the bank Note (Customer Use Only): Customer Notes Note Templates Save as Template Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this application form. Notes are made in form Edit Notes (see sec. 11.6) Tick check box to save this application form as template Internetbank AB.LV v2.04 User manual 8-31

114 Menu Application Forms Tab Opening of a new current account form button description Button [Save] New document saving 8-32 User manual Internetbank AB.LV v2.04

115 Menu Application Forms Closing of an account To create Closing of an account click hyperlink Closing of an account. After that you will see the form New Document: Closing of an account in main window (see fig. 8-22). Fig Form New Document: Closing of an account Tab Closing of an account form field description Status Application No Customer Date Current status of document. While creating new document status is always New document Serial number of application form, which system fills in automatically. It can be changed by user later Code and name of customer (select from list) Date of application form processing. Default value - current date of an application: Account to be closed Information to the Bank Tick check box to a account, which you want to close Information according created application form, about which you wish to inform the bank Note (Customer Use Only): Customer Notes Note Templates Option to save any note about this order. The note will not be sent to the Bank Option to select any existing note for this application form. Notes are made in form Edit Notes (see sec. 11.6) Internetbank AB.LV v2.04 User manual 8-33

116 Menu Application Forms Tab Closing of an account form field description Save as Template Tick check box to save this application form as template Tab Closing of an account form button description Button [Save] New document saving 8-34 User manual Internetbank AB.LV v2.04

117 9. Menu Account Balance It is possible to view accounts balance (see sec. 9.1) and statement of the account (see sec. 9.2) using menu Account Balance (see fig. 9-1). Fig. 9-1 Menu Account Balance 9.1. Accounts Balance It is possible to get accounts balance using hyperlink Account Balances. After clicking this hyperlink the form Account Balance will be opened in main window (see fig. 9-2). In this form you can specify accounts balance selection criteria. To view accounts balance: enter selection criteria in the form Account Balance (see fig. 9-2); click [Query]; form Accounts Balance on current date will be opened in main window (see fig. 9-3). Fig. 9-2 Form Account Balance Tab. 9-1 Account Balance form field description Account type Customer Currency Language Account type. Only those account types are displayed in the list which user s customers have. By default - Current Account List of customers. It is possible to select either All Clients or the name of particular client from this list. In case the particular client is selected, result of query contains the information about this client s accounts balance. In case the value All Clients is selected, result of query contains the information about accounts balance of all clients Currency of account balance. If currency is not selected, account balance will be displayed in all currencies, in which there were transfers Language of account balance. Default value - current language of interface Internetbank AB.LV v2.04 User manual 9-1

118 Menu Account Balance Tab. 9-2 Account Balance form button description Button [Query] Form Accounts Balance on current date will be opened in main window (see fig. 9-3) Fig. 9-3 Form Accounts Balance on current date To print account balance: click [Print] in form Accounts Balance on current date (see fig. 9-3); document will be opened in format to be printed out; to print information use standard printing function of your browser. Note! Message There are no funds in account means that there were no money transfers using this account. If the value is 0.00, that means that there is no money on this account, but there were money transfers. 9-2 User manual Internetbank AB.LV v2.04

119 Menu Account Balance 9.2. Statement of The Account To get statement of the account click hyperlink Statement of The Account. After clicking this hyperlink the form Statement of The Account will be opened in main window (see fig. 9-4). In this form you can specify statement selection criteria. To view statement of the account: enter selection criteria in the form Statement of The Account (see fig. 9-4); click [Query]; depending on type of selected account type form Statement of The Account (see fig. 9-5), Statement of The Saving Account (see fig. 9-6) or Deposit Statement (see fig. 9-7) will be opened in main window (see fig. 9-5). Fig. 9-4 Form Statement of The Account Tab. 9-3 Statement of The Account form field description Account type Customer Account No Customer Currency Language Date from Date to Period Account type. Only those account types are displayed in the list which user s customers have. By default - Current Account List of account numbers. Select account number from the offered list of numbers Name of customer. The field is filled in automatically after selecting the value in the field Customer Account No Currency of statement of the account. If currency is not selected, statement of the account will be displayed in all currencies Language of statement of the account (language, in which you want to get statement of the account). Default value - current language of interface Date of statement beginning. Default value - current date Date of statement ending. Default value - current date Buttons for setting up values of corresponding period in fields Date from and Date to Internetbank AB.LV v2.04 User manual 9-3

120 Menu Account Balance Tab. 9-4 Statement of The Account form button description Button [Today] [Yesterday] [Current Week] [Previous Week] [Current Month] [Previous Month] [Query] [Order Regular Statement] In fields Date from and Date to current date is set up In fields Date from and Date to date of yesterday is set up In fields Date from and Date to correspondingly date of current Monday and current date is set up In fields Date from and Date to correspondingly dates of previous week Monday and Sunday are set up In fields Date from and Date to correspondingly first date of current month and current date is set up In fields Date from and Date to correspondingly first and last date of previous month is set up Form Statement of The Account will be opened in main window Form Statement Options (see sec. 11.9) will be opened in main window Fig. 9-5 Printed version of Statement of The Account 9-4 User manual Internetbank AB.LV v2.04

121 Menu Account Balance Tab. 9-5 Statement of The Account form button description Button [Save to File] [Save to XLS file] [Print] After you click Save to File, please specify the path and file name in opened window where you want to save the statement of the account. Archive (.zip) file with statement in.xml format will be created at specified location After you click Save to File, please specify the path and file name in opened window where you want to save the statement of the account. Statement of the account will be saved in.xls format Statement of the account will be opened in format to be printed out. To print information use standard printing function of your browser Fig. 9-6 Printed version of Statement of The Saving Account Internetbank AB.LV v2.04 User manual 9-5

122 Menu Account Balance Tab. 9-6 Statement of The Saving Account form button description Button [Account Replenishment] [Funds Withdrawal] [Print] Form Transfer Within One Customer will be opened in main window with automatically filled fields Customer Account No and Beneficiary Form Transfer from Saving Account will be opened in main window with automatically filled fields Customer Account No and Customer Statement of the saving account will be opened in format to be printed out. To print information use standard printing function of your browser Fig. 9-7 Print form of Deposit statement Tab. 9-7 Deposit statement print form button description Button [Extent deposit] Form Deposit will be opened in main window with automatically filled fields Customer Account No, Customer, Date, Amount and Currency, Deposit Term from, Deposit Term to and Deposit Type [Deposit schedule] Form with deposit schedule will be opened in main window (see fig. 9-8) 9-6 User manual Internetbank AB.LV v2.04

123 Menu Account Balance Tab. 9-7 Deposit statement print form button description Button [Print] Deposit statement will be opened in format to be printed out. To print information use standard printing function of your browser Fig. 9-8 Form Deposit schedule Tab. 9-8 Deposit schedule form button description Button [Print] Deposit schedule will be opened in format to be printed out. To print information use standard printing function of your browser Internetbank AB.LV v2.04 User manual 9-7

124 Menu Account Balance 9-8 User manual Internetbank AB.LV v2.04

125 10. Menu Mail Box Mail box is meant to store client s documents, which had been sent from the Bank (information about new services, Internetbank AB.LV system working regimes, and other important information). To open mail box click the menu item Mail Box. After clicking this hyperlink the submenu Mail Box will be opened on the left side of the screen, and in main window the form Bank Messages (total amount of messages) (see fig. 10-2) will be opened. In case mail box is empty, the form Bank Messages (total 0) will appear. Hyperlink (see fig. 10-1) is displayed in the heading of system. This hyperlink shows the number of new unread messages received in the mail box. If all the messages are already read, this hyperlink is not shown in the heading of system. Fig Hyperlink in main menu Fig Form Bank News (total amount of news) Tab Bank News (total amount of news) form field description Check box Date Subject Sender Recipient If check box is ticked, message (messages) is (are) selected for viewing or deleting Date and time, when sender sent the message Subject of message. After clicking this hyperlink the form View will be opened in main window (see fig. 10-3). New messages are displayed using bold style Sender of message Recipient of message Tab Bank News (total amount of news) form button description Button [View] The form View will be opened in main window (see fig. 10-3) [Delete] Selected message (messages) will be deleted Internetbank AB.LV v2.04 User manual 10-1

126 Menu Mail Box Fig Form View Tab View form field description Status Subject Message Attached File Status of document (always Received from Bank ) Subject of message Text of message Name of attached file, which is the hyperlink to the file. In Internet Explorer content of the file is displayed in the message body, if file is in PDF, DOC or XLS format or in PDF format in Mozilla User manual Internetbank AB.LV v2.04

127 Menu Mail Box In case the operating system parameter Always ask before opening this type of file is on, window File Download may be opened at viewing attached files with Internet Explorer (see fig. 10-4) Fig Window File Download To view attached file click the name of the file and in the opened window File Download select the appropriate function: save or open file. Microsoft Office and Adobe Acrobat should be installed on client computer. Internetbank AB.LV v2.04 User manual 10-3

128 Menu Mail Box 10-4 User manual Internetbank AB.LV v2.04

129 11. Menu Settings Settings are meant to ease your work in Internetbank AB.LV system. To view settings click menu Settings. On the left side of the screen you will see submenu Settings (see fig. 11-1). List of hyperlinks in submenu contains the following functions: Fig Submenu Settings Change User ID (see sec. 11.2); Change Password (see sec. 11.3); Bookmarks (see sec. 11.4); Customized Settings (see sec. 11.5); Edit Notes (see sec. 11.6); User List (see sec. 11.7); Account (see sec. 11.8); Statement Options (see sec. 11.9); Registration Report (see sec ); Connection Quality Check (see sec ); Import of Orders (see sec ). Internetbank AB.LV v2.04 User manual 11-1

130 Menu Settings Function description To familiarize with most frequently used functions in Internetbank AB.LV system, click hyperlink Function description. Form Internetbank AB.LV in a nutshell (see fig. 11-2) will be opened in which you can see short information about Internetbank AB.LV functions: their usage and ways of installation. Fig Internetbank AB.LV in a nutshell Tab Internetbank AB.LV in a nutshell form field description Function Use Installation Function name Aim of use of function Way of installation of function 11-2 User manual Internetbank AB.LV v2.04

131 Menu Settings Change User ID To change user ID click hyperlink Change User ID. The form User ID Change will be opened in main window (see fig. 11-3). In this form client can change user ID. Fig User ID Change Tab User ID Change form field description Current ID Current Password New ID Current user ID, which is used to access the system Current password, which is used to access the system Changable part of new user ID Tab User ID Change form button description Button [Save] After clicking this button new user ID will be saved To change user ID: fill in all the required fields in form User ID Change (see fig. 11-3); click [Save]. Note! It is not possible to change front part of user ID, which contains 8 digits, it is reflected in form as XXXXXXXX. You can edit changeable part of user ID. Changeable part of code may contain letters and/or digits. Internetbank AB.LV v2.04 User manual 11-3

132 Menu Settings Change Password To change password click hyperlink Change Password. The form Change Password will be opened in main window (see fig. 11-4). Fig Change password Tab Change Password form field description User ID Current Password New Password Confirm Password ID of system User, whose password will be changed Current password of user New password of user Confirm new password of user (same as new password) Tab Change Password form button description Button [Save] After clicking this button new password will be saved To change password of user: fill in all the required fields in form Change Password (see fig. 11-4); click [Save] User manual Internetbank AB.LV v2.04

133 Menu Settings Bookmarks Submenu Bookmarks is always seen on the left side of screen. It lets you quickly find menu items, which you use more often. To add bookmarks to submenu Bookmarks or delete them click this submenu link. The form Bookmarks will be opened in main window (see fig. 11-5). Fig Bookmarks Tab Bookmarks form field description Check box Menu Item If check box is ticked near the menu item, the menu item is selected to be added to bookmarks. In case check box is ticked near the item Menu Item, all the items will be selected to be added to bookmarks Name of menu item which you can include in the list Internetbank AB.LV v2.04 User manual 11-5

134 Menu Settings Tab Bookmarks form button description Button [Save] After clicking this button created bookmarks will be saved To organize submenu Bookmarks: tick check boxes near menu items, which you use often; click [Save] User manual Internetbank AB.LV v2.04

135 Menu Settings Customized Settings To set up customized settings click the appropriate hyperlink. The form Customized Settings will be opened in main window (see fig. 11-6). This form offers to change customized settings of user interface. Fig Customized Settings Tab Customized Settings form field description User ID Start Window Show Messages for the Last In Orders Archive In Application Forms Archive Page View Number of Elements in List Interface Language ID of system User Option to change start window, which will be opened after accessing to system ( Orders, Application Forms, Account Balance, Mail Box, Settings ). If no option is selected, the window with date and time of last user connection to system will be opened Unit of time for which documents in archive should be shown Number of days, for which orders in Orders Archive will be reflected (default value - 0. All orders will be shown) Number of days, for which application forms in Application Forms Archive will be reflected (default value - 0. All application forms will be shown) In case check box is ticked, in forms, which contain many pages, information will be displayed in several pages. Setting is available in all forms Amount of documents, reflected on one page in list Interface language (Latvian, English, Russian). Selected language will be automatically set when you enter system Internetbank AB.LV v2.04 User manual 11-7

136 Menu Settings Tab Customized Settings form field description (cont.) Interface Color Format of Orders Export of Orders Export Interface color (orange, blue, green, red, purple). Selected color will be automatically set when you access to system Format of Orders Export (simple text format (CSV), universal text format (XML AB.LV)). By accessing the system chosen format of export will be set automatically of Orders Export (all documents as one file, each document as separate file). By accessing the system chosen parameter of export will be set automatically Tab Customized Settings form button description Button [Save] After clicking this button all changes will be saved To change customized settings: enter necessary changes in Customized Settings form fields (see fig. 11-6); click [Save] Edit Notes Note templates are meant to be used in documents. Notes are created for client s needs only and will not be sent to the Bank. To edit notes click hyperlink Edit Notes. The form Edit Notes will be opened in main window (see fig. 11-7). In this form client can create, change and delete note templates. Fig Form Edit Notes Tab Edit Notes form field description New Note Text Notes New note text List of templates. If you select the note from list, it is possible to edit its text, which will show up in a field New Note Text Tab Edit Notes form button description Button [Save] After clicking this button the text of message (new or edited) will be saved 11-8 User manual Internetbank AB.LV v2.04

137 Menu Settings Tab Edit Notes form button description Button [Delete] After clicking this button the text of message, which is selected in field Notes, will be deleted To create new note: enter the text of message in field New Note Text (field Notes must be blank); click [Save]. To edit note: select in field Notes the note, which you want to edit; text of selected message will show up in field New Note Text; change the text of message in field New Note Text; click [Save]. To delete note: User List select in field Notes the note, which you want to delete; click [Delete]. Owner of account can make this account available for new subordinate user and define new user s rights. To do that click hyperlink User List. Form User List will be opened in main window (see fig. 11-8). In this form you can create, view, edit, and delete users. Fig User List Tab User List form field description Radio buttons User ID User Name If the radio button is on, user is selected for the further processing User ID. After clicking this hyperlink the form Edit User will be opened in main window (see sec ) Name of user Internetbank AB.LV v2.04 User manual 11-9

138 Menu Settings Tab User List form button description Button [Add] [Edit] Form New User Creation will be opened in main window (see sec ). In this form you can enter information about new user Form User Editing will be opened in main window (see sec ). In this form you can edit information about existing user [Delete] Selected user is deleted (see sec ) User Creation New subordinate user creation consists of two phases: 1. assignment of rights; 2. assignment of identification tool for access Assignment of Rights To create new subordinate user: click [Add] in form User List (see fig. 11-8); form New User Creation will be opened in main window (see fig. 11-9); enter information about new user; select rights for account (accounts), which you want to define for new user (list of possible rights (see tab )); click [Create]; form for viewing new user s information and rights will be opened in main window; after viewing the information click [OK]. Form (see fig ) or (see fig ) will be opened in main window, depending on necessity to assign identification tool for access User manual Internetbank AB.LV v2.04

139 Menu Settings Fig New User Creation Tab New User Creation form field description User ID User Name New Password Confirm Password System generates number of 8 digits - this part of user code cannot be changed. You should add changeable part to unchangeable part of user code. Changeable part consists of letters and/or digits User name Password of new user New user password confirmation (the same as new password) Tab New User Creation form button description Button [Create] After clicking this button new user will be created Tab Rights to be assigned to user Viewing information about loans User can view information about loans Internetbank AB.LV v2.04 User manual 11-11

140 Menu Settings Tab Rights to be assigned to user Create Orders Create and Send Orders Create Application Forms Create and Send Application Forms View Account Balance Mail Box Access Rights Identification Tools Maintenence Rights User can create new orders User can create new orders and send them to the Bank User can create new application forms User can create new application forms and send them to the Bank User can view account balance User can view all messages for all clients User can use block Identification Tools in menu Settings and while accessing system user has to enter test value of identification tool after entering user ID and password Note! Only owner of account has rights to create and edit users, as well as edit regular statement receipt parameters and view registration report to inspect his own actions and actions of created users Assignment of Identification Tool for Access Assignment of identification tool for access is performed only in that case if the access to system with identification tool mode is set up for main user and at least one right which requires identification tool is assigned to subordinate user. If at least one right which requires identification tool is assigned to subordinate user, then in the field Identification Tool for Access (see fig ) select necessary identification tool and click [Save], otherwise (see fig ) - click [OK]. Fig New User Creation with Assignment of Identification Tool for Access User manual Internetbank AB.LV v2.04

141 Menu Settings Tab New User Creation with Assignment of Identification Tool for Access form field description User ID User Name Identification Tool for Access Identificator of user which is being created/edited Name of user which is being created/edited Identification tool for access, assigned for the created user Tab New User Creation with Assignment of Identification Tool for Access form button description Button [Create] After clicking this button new user will be created Fig New User Creation without Assignment of Identification Tool for Access Tab New User Creation without Assignment of Identification Tool for Access form field description New User Created User Name Identificator of user which is being created/edited Name of user which is being created/edited Tab New User Creation without Assignment of Identification Tool for Access form button description Button [Create] After clicking this button new user will be created Internetbank AB.LV v2.04 User manual 11-13

142 Menu Settings User Viewing/Editing To view and edit information about user: select user in form User List (see fig. 11-8); click [Edit]; form User Editing will be opened in main window. You can find form and form field descriptions (see sec ); enter necessary changes; click [Save]; form for viewing information about user and user rights will be opened in main window; after viewing changes click [OK] User Deleting To delete user: select user in form User List (see fig. 11-8); click [Delete] User manual Internetbank AB.LV v2.04

143 Menu Settings Account To view and edit user account description (individual account identification) open submenu Account by clicking the appropriate hyperlink. The form Account will be opened in main window (see fig ). Fig Account Tab Account form field description Account number description Account number description, which can be edited Tab Account form button description Button [Save] After clicking this button account description changes will be saved Statement Options To set up parameters of getting regular statement click hyperlink Statement Options. The form Statement Options will be opened in main window (see fig ). In this form you can request regular statement, choose periodicity and receipt type for each account. To order regular account statement: select account number in field Customer Account Number in form Statement Options (see fig ). If user has only one account, the form Statement Options (see fig ) with regular statement options will be opened in main window; Fig Statement Options Tab Statement Options form field description Customer Account No Account number of customer, for whom you want to change statement getting conditions Internetbank AB.LV v2.04 User manual 11-15

144 Menu Settings form Statement Options will be opened in main window for viewing (see fig ); Fig Statement Options Tab Statement Options form field description Customer Account No Customer Regular Statement is Ordered Type of Statement Receipt Periodicity of Statement Receipt Language Do not send a statement without funds movement on the account Customer account number, for which statement receipt conditions are shown Name of customer Whether or not regular statement is ordered Statement receipt channel Periodicity of statement receipt Language of statement receipt Do not send or send a statement without funds movement on the account Tab Statement Options form button description Button [Change] Form Statement Options will be opened in main window (see fig ). In this form you can change existing parameters of statement receipt for selected account number click [Change] in form Statement Options (see fig ); form Statement Options will be opened for editing in main window (see fig ); enter necessary changes; click [Save] User manual Internetbank AB.LV v2.04

145 Menu Settings Fig Statement Options Tab Statement Options form field description Customer Account No Customer Regular Statement is Ordered Type of Statement Receipt Address Place of Statement Receipt Fax number (full number consisting of country code, additional codes (if necessary) and fax number) Mail Address Account number, information of which is displayed or will be edited Name of customer Regular statement is ordered (Yes, No) Statement receipt channel (Internetbank AB.LV, Client-Bank, by , in the Bank, by fax, by mail). Choose the appropriate type of statement receipt address, to which statement will be sent. Specify address correctly to get statement. This field will appear only after selecting the value By in the field Type of Statement Receipt Select from list the place, where you want to get the statement of this account. This field will appear only after selecting the value In the Bank in the field Type of Statement Receipt Enter fax number, to which statement will be sent. To get statement successfully, specify fax full number. Fax full number contains state code (in case it is not Latvia), additional code and fax number Enter mail address, on which statement will be sent. In case proposed address is inaccurate or address have changed or You wish to receive statement in address, which is not in the list, You have to send Message to the Bank with new address. Necessary address will be available in statement options after the message will be processed. Internetbank AB.LV v2.04 User manual 11-17

146 Menu Settings Tab Statement Options form field description Periodicity of Statement Receipt Language Do not send a statement without funds movement on the account Periodicity of statement receipt. Periods are related with calendar periods. It means that choosing corresponding period, customer receives information: Every Day - for one day; Once a Week - for every calendar week from Monday till Sunday; Once a Month - from first day of the month till last day of the month, according to calendar; Once a Quarter ; ; ; For example, customer orders statement on 10th of December with the period Once a Month, it means that on 1st of January customer will receive first statement for period After month he will receive the next (second) statement for period etc. Language of statement If check box is ticked, a statement without funds movement on the account do not sended Tab Statement Options form button description Button [Save] Afetr clicking this button changes of statement options will be saved Note! Only owner of account has rights to edit regular statement receipt parameters Registration Report Registration Report provides the client information about user, who was working in system and which operations were performed. To view registration report click hyperlink Registration Report. The form Registration Report will be opened in main window (see fig ). In this form you can specify information selection criteria. Fig Registration Report User manual Internetbank AB.LV v2.04

147 Menu Settings Tab Registration Report form field description User ID Event Type Date from Date to List of users. In case one user is selected, information about this user will be displayed. If the value All is selected, information about all uses will be displayed Event type performed by user, about which you want to get information. In case event type is not selected, information about all events will be displayed in registration report Date of user operation selection range beginning Date of user operation selection range ending Tab Registration Report form button description Button [Show] Form Registration Report will be opened in main window with selection results (see fig ) Fig Form Registration Form Tab Registration Report form field description User Event Type Date/Time Code of user, who was working with system Type of event performed by user Date and time, when user performed operation of performed operation. In case description is a hyperlink, after clicking this hyperlink the new browser window will be opened. In this window you can view document, operation in which was performed Note! Only owner of account has rights to view registration report to inspect his own actions and actions of created users. Internetbank AB.LV v2.04 User manual 11-19

148 Menu Settings Connection Quality Check To check quality and speed of Internet connection between user and the Bank click hyperlink Connection Quality Check. Form Connection Quality Check will be opened in main window (see fig ). To check connection quality: select size of packet; click [Check]. Fig Form Connection Quality Check form Connection Quality Check with information about check results will be opened in main window (see fig ). Fig Form Connection Quality Check Tab Connection Quality Check form field description User ID Control Packet Size Total Spent Time Spent for Processing in Bank Time Spent on Sending Approximate Channel Speed Code of system user Size of control packet to be sent to the Bank (bytes) Time spent on connection quality checking (seconds) Time spent on control packet processing in the Bank (seconds) Time spent on control packet sending and receiving (seconds) Speed of connection with the Bank (kbps) User manual Internetbank AB.LV v2.04

149 Menu Settings Tab Connection Quality Check form button description Button [Check] After clicking this button connection quality will be checked Import of Orders To perform import of orders click hyperlink Import of Orders. Form Import of Orders will be opened in main window (see fig ), in which it is possible to import orders: International Transfer; Transfer in Lats; Budget Transfer; Book Transfer; Transfer Within One Customer; Foreign Exchange; Cash Withdrawal; Transfer from Saving Account; Financial Instruments' Transaction Order; Order for Funds Withdrawal under Assets Management. To import orders: click [Browse] to find the necessary file; select the file and click [Open]; click [Load] to load the file; form Analysis of Imported Files will be opened in main window (see fig ). Fig Form Import of Orders Tab Import of Orders form field description To Import Files Path and name of file, which contains orders that should be imported Internetbank AB.LV v2.04 User manual 11-21

150 Menu Settings Tab Import of Orders form button description Button [Load] After clicking this button loading of file will be performed Fig Form Results of Analysis of Imported Files Tab Analysis of Imported Files form button description Button [Back] User will return to form Import of Orders (see fig ) [Import] After clicking this button import of orders will be performed and user will return to form List of Orders (see sec. 7.1) User manual Internetbank AB.LV v2.04

151 Identification Tools 12. Identification Tools Internetbank AB.LV system gives user opportunity to change identification tools. Identification tool change can be performed in two cases: By expiration of identification tool validity; At user's own will. By expiration of identification tool validity user will receive message from the bank about necessity to change identification tool. The following types of identification tools can be changed: Code cards; Test-Keys AB.LV; Test-Keys AB.LV v2.0; Digipass To change identification tool: send to bank Application Form for Identification Tool Change (see sec. 12.3); receive from bank message about identification tool change; send to bank Application Form for Confirmation about Identification Tool Reception (see sec. 12.4); receive from bank message about activation of new identification tool. After receiving message from bank about activation of new identification tool, user has to use new identification tool for work with Internetbank AB.LV system. Block Identification Tools (see fig. 12-1) are located in menu Settings and contains hyperlinks for performing such functions: List of Messages (see sec. 12.1); List of Application Forms (see sec. 12.2); Application Form for Identification Tool Change (see sec. 12.3); Identification Tools (see sec. 12.5). Fig Identification Tools Internetbank AB.LV v2.04 User manual 12-1

152 Identification Tools List of Messages There are the following types of messages in the Internetbank AB.LB system: warning about expiration of period of validity of identification tool; message about expiration of period of validity of identification tool; message about identification tool change; message about new identification tool reception confirmation. User will be informed about received message about identification tool by special indicator, which symbolizes unread messages (see fig. 12-2). Fig Header with indicator about received messages about identification tools To open list of messages about identification tools, click hyperlink List of Messages in the submenu Identification Tools or click special indicator in the header. The form List of Messages (total number of messages) will be opened in main window (see fig. 12-3) Fig List of messages Tab List of Messages form field description Page View Checkbox Date Subject Sender In case checkbox is on, you will see information in page view mode. In case checkbox is off, all information will be displayed in one page (see sec. 5.2). Selected display mode is saved for current session. About selection of permanemt mode (see sec. 11.5) In case checkbox is on, message (or messages - if several messages are selected) is selected for the further processing Date and time, when sender sent the message Subjectof message Sender of message 12-2 User manual Internetbank AB.LV v2.04

153 Identification Tools Tab List of Messages form field description Recipient Recipient of message Tab List of Messages form button description Button [View] Form View will be opened in main window (see fig. 12-4) [Delete] Selected message (selected messages) will be deleted Fig Message About Identification Tool Change Viewing Tab Message About Identification Tool Change Viewing form field description Status Subject Message Attached File Status of message (always Received from Bank ) Subjectof message Text of message Attached File: for message about new code card reception - PDF-file; for message about new Test-Keys AB.LV v2.0 reception - ZIP-file Internetbank AB.LV v2.04 User manual 12-3

154 Identification Tools List of Application Forms To open list of application forms for identification tool change and confirmations about identification tool reception click hyperlink List of Application Forms in submenu Identification Tools. The form List of Application Forms (total number of application forms) will be opened in main window (see fig. 12-5). In this list you can select application forms for viewing, printing, deleting and creating application form for confirmation. In case list of application forms is empty (no application forms created), you will see the appropriate information in main window. Fig List of Application Forms Tab List of Application Forms form field description Page View Checkbox In case checkbox is on, you will see information in page view mode. In case checkbox is off, all information will be displayed in one page (see sec. 5.2). Selected display mode is saved for current session. About selection of permanemt mode (see sec. 11.5) In case checkbox is on, application form (or application forms - if several application forms are selected) is selected for the further processing Status Current status of application form. List of document statuses (see tab. 7-3) Date Identification Tool Code Type Date, when application form is created Identification tool code Application form type Tab List of Application Form form button description Button [View] [Print] If application form is selected, after clicking this button the form View Document: application form type will be opened in main window. In this form you can view and print selected application form. After clicking this button you will see in browser window the format of document to be printed (see sec. 5.8) 12-4 User manual Internetbank AB.LV v2.04

155 Identification Tools Tab List of Application Form form button description Button [Confirm] [Delete] After selecting application form and clicking this button form Confirmation About Identification Tool Reception (see sec. 12.4) will be opened in main window If you want to delete document, click this button. After clicking this button the system will require the confirmation of deleting selected application forms (see sec. 5.7) Application Form for Identification Tool Change To create application form for identification tool change click the hyperlink Application Form for Identification Tool Change in the block Identification Tools (see fig. 11-1): form New Document: Application Form for Identification Tool Change (see fig. 12-6) will be opened in main window; Fig New Document: Application Form for Identification Tool Change Tab New Document: Application Form for Identification Tool Change form field description Customer Customer code and name (select from the list customer, for which it is necessary to perform identification tool change) select customer, for which it is necessary to perform identification tool change; form New Document: Application Form for Identification Tool Change will be refreshed. In case selected customer has several identification tools, form will change to (see fig. 12-7). After selecting identification tool form will change again to (see fig. 12-8). In case selected customer has only one identification tool, form will change to (see fig. 12-8). Fig New Document: Application Form for Identification Tool Change Tab New Document: Application Form for Identification Tool Change form field description Customer Customer code and name (select from the list customer, for which it is necessary to perform identification tool change) Internetbank AB.LV v2.04 User manual 12-5

156 Identification Tools Tab New Document: Application Form for Identification Tool Change form field description Identification Tool Identification tool (select changable identification tool from list, which contains all identification tools, which belong to selected customer) Fig New Document: Application Form for Identification Tool Change Tab New Document: Application Form for Identification Tool Change form field description Customer Identification Tool Valid till Is Used in Customer code and name (select from the list customer, for which it is necessary to perform identification tool change) Identification tool (select changable identification tool from list, which contains all identification tools, which belong to selected customer) Date till which usage of selected identification tool for selected customer is possible Channels, in which selected identification tool is used Tab New Document: Application Form for Identification Tool Change form button description Button [Replace] Form New Document: Application Form for Identification Tool Change will be opened in main window, in which it is necessary to enter information about new identification tool click [Replace]; 12-6 User manual Internetbank AB.LV v2.04

157 Identification Tools form New Document: Application Form for Identification Tool Change will be changed to (see fig. 12-9); Fig New Document: Application Form for Identification Tool Change Tab New Document: Application Form for Identification Tool Change form field description Status Data Customer Identification Tool Valid till Is Used in New Identification Tool Type Change in Delivery Type Address Current status of document. While creating new document status is always New Document Date of application form processing Customer code and name Changable identification tool Date till which changable identification tool is valid Channels, in which changable identification tool is used Identification tool (select new identification tool from list) Channels, in which it is necessary to change identification tool (tick necessary channels) Identification tool delivery type (select from list) Identification tool delivery address depends on delivery type. If the delivery type is: post, then it is user address; bank, then it is address of Aizkraukles Banka branch Application Form Signature: Confirmation Method Conformation method (Test-Keys AB.LV, Digipass, code card) Internetbank AB.LV v2.04 User manual 12-7

158 Identification Tools Tab New Document: Application Form for Identification Tool Change form field description Identification Parameters Key Value Identification parameters. Set of identification parameters depends on confirmation method. For: Test-Keys AB.LV - Date, Amount, Currency; Test-Keys AB.LV v2.0 - Date, Amount, Currency, Beneficiary Account No; Digipass - PAYER, AMOUNT, BENEFICIARY Key value depends on confirmation method. For: Test-Keys AB.LV - key value from program Program No.; Test-Keys AB.LV v2.0 - key value from program Program No.; Digipass - key value from device Device No.; code card - key value from card Card No. Tab New Document: Application Form for Identification Tool Change form button description Button [Send] After clicking this button application form will be sent to bank enter information about new identification tool; click [Send] User manual Internetbank AB.LV v2.04

159 Identification Tools Application Form for Confirmation about Identification Tool Reception Confirmation about identification tool reception can be created only for application form for identification tool change with the status Processed in the Bank. To create confirmation select necessary application form in the form List of Application Forms (see sec. 12.2) and click [Confirm]. Form Application Form for Confirmation about Identification Tool Reception (see fig ) will be opened in main window. Fig Application Form for Confirmation about Identification Tool Reception Tab Application Form for Confirmation about Identification Tool Reception form field description Status Data Customer Identification Tool Valid till Is Used in New Identification Tool Type Current status of document. While creating new document status is always New Document Date of application form processing Customer code and name Changable identification tool Date till which changable identification tool is valid Channels, in which changable identification tool is used New identification tool type Internetbank AB.LV v2.04 User manual 12-9

160 Identification Tools Tab Application Form for Confirmation about Identification Tool Reception form field description Change in Delivery Type Channels, in which it is necessary to change identification tool Selected identification tool delivery type Application Form Signature with Changable Identification Tool: Confirmation Method Identification Parameters Key Value Conformation method (Test-Keys AB.LV, Digipass, code card) Identification parameters. Set of identification parameters depends on confirmation method. For: Test-Keys AB.LV - Date, Amount, Currency; Test-Keys AB.LV v2.0 - Date, Amount, Currency, Beneficiary Account No; Digipass - PAYER, AMOUNT, BENEFICIARY Key value depends on confirmation method. For: Test-Keys AB.LV - key value from program Program No.; Test-Keys AB.LV v2.0 - key value from program Program No.; Digipass - key value from device Device No.; code card - key value from card Card No. Application Form Signature with Received Idenitfication Tool: Confirmation Method Identification Parameters Key Value Conformation method (Test-Keys AB.LV, Digipass, code card) Identification parameters. Set of identification parameters depends on confirmation method. For: Test-Keys AB.LV - Date, Amount, Currency; Test-Keys AB.LV v2.0 - Date, Amount, Currency, Beneficiary Account No; Digipass - PAYER, AMOUNT, BENEFICIARY Key value depends on confirmation method. For: Test-Keys AB.LV - key value from program Program No.; Test-Keys AB.LV v2.0 - key value from program Program No. Digipass - key value from device Device No.; code card - key value from card Card No. Tab Application Form for Confirmation about Identification Tool Reception form button description Button [Send] After clicking this button application form will be sent to bank User manual Internetbank AB.LV v2.04

161 Identification Tools Identification Tools To view and/or edit user identification tools description click hyperlink Identification Tools. The form Identification Tools will be opened in main window (see fig ). Fig Identification Tools Tab Identification Tools form field description Identification tools description In input field you can enter name for identification tool Tab Identification Tools form button description Button [Save] After clicking this button changes of identification tools description will be saved Internetbank AB.LV v2.04 User manual 12-11

162 Identification Tools Test-Keys AB.LV To use new Test-Keys AB.LV on Your computer, you should set up Test-Keys AB.LV program. To save Test-Keys AB.LV program on Your computer: click hyperlink Test-Keys AB.LV in menu Identification Tools; OPEN/SAVE dialog will be opened (see fig ) Fig File Download window extract.zip file and save it in Test-Keys AB.LV directory on Your computer; when starting Test-Keys AB.LV program, click [Import] in menu Options and select path to new xxxxxxxx.tvk file; to confirm new testkey click [Apply]. To activate new testkeys, in menu Identification Tools: click hyperlink Application Form for Identification Tool Change; enter key value of new and old test-key; click [Confirm] User manual Internetbank AB.LV v2.04

163 13. User Help Menu Help During working with Internetbank AB.LV system you can choose main menu item Help anytime. After choosing this item new window will be opened. In this window you can find detailed information about system structure, function descriptions and instructions how to use these functions. Many topics include figures to make information more clear and understandable. Internetbank AB.LV User Manual is the analogue of Help guide Context help If during working with system user needs additional information while filling in any form, context help is available. For example, while filling in the form Change Password there is a question what should be entered in the field Confirm Password. To get help: click near the field; new browser window with help information will be opened exactly in the place where the field Confirm Password is explained. In case there is not enough information in Help guide, context help or user manual, please, contact Aizkraukles Bank via customer line phone Internetbank AB.LV v2.04 User manual 13-1

164 User Help 13-2 User manual Internetbank AB.LV v2.04

165 14. System Exit To exit Internetbank AB.LV system you must click hyperlink Exit (see fig. 14-1), which you can see in system top right corner. Fig System Exit After that browser window will be closed automatically in 5 seconds. Internetbank AB.LV v2.04 User manual 14-1

166 System Exit 14-2 User manual Internetbank AB.LV v2.04

167 15. Browser Settings To organize secure work in Internetbank AB.LV system check your browser settings and change settings, if needed. Settings of the following browsers are described in this manual (see tab. 15-1). Tab Browsers used for working with Internetbank AB.LV system Name of browser Version of browser Internet Explorer 5.5 Internet Explorer 6.0 Netscape Navigator 7.1 Mozilla 1.4 Note! In case you use browser of other type or version, please, contact Aizkraukles Bank to get additional information and correct advice about settings. Internetbank AB.LV v2.04 User manual 15-1

168 Browser Settings Internet Explorer 5.5 Browser Settings 1. launch browser; 2. click menu item Tools Internet Options (see fig. 15-1); Fig Menu item Tools selection in browser s main menu 3. window Internet Options will be opened, click Advanced section (see fig. 15-2). Fig Window Internet Options Option Do not save encrypted pages to disk In Internet Options window switch on the option Do not save encrypted pages to disk and click the button [Apply] (see fig. 15-2) Option Encryption mode In window Internet Options in Advanced section switch on the option Use SSL 3.0 (see fig. 15-3) and click the button [Apply] User manual Internetbank AB.LV v2.04

169 Browser Settings Fig Encryption mode SSL 3.0 option enabling Option Automatic update mode 1. In window Internet Options click General section (see fig. 15-4); 2. In group Temporary Internet files click the button [Settings...] (see fig. 15-4); Fig General section 3. Settings window will be opened. In this window enable option Automatically and click the button [OK] (see fig. 15-5). Internetbank AB.LV v2.04 User manual 15-3

170 Browser Settings Fig Page automatic update parameters window Option Allowed using Active Scripting 1. in window Internet Options click Security section (see fig. 15-6); 2. Security section will be opened. In group Security level for this zone click the button [Custom Level...]; Fig Section Security level for this zone 3. Security Settings window will be opened. In this window find and enable option Scripting Active scripting Enable (see fig. 15-7) and click [OK]. Fig Allowed using Active Scripting option enabling 15-4 User manual Internetbank AB.LV v2.04

171 Browser Settings Internet Explorer 6.0 Browser Settings 1. launch browser; 2. click menu item Tools Internet Options (see fig. 15-8); Fig Menu item Tools selection in browser s main menu 3. window Internet Options will be opened; 4. click Advanced section (see fig. 15-9). Fig Window Internet Options Option Do not save encrypted pages to disk In Internet Options window switch on the option Do not save encrypted pages to disk and click the button [Apply] Option Encryption mode In window Internet Options in Advanced section switch on the option Use SSL 3.0 (see fig ) and click the button [Apply]. Internetbank AB.LV v2.04 User manual 15-5

172 Browser Settings Fig Encryption mode SSL 3.0 option enabling Option Automatic update mode 1. In window Internet Options click General section (see fig ); 2. In group Temporary Internet files click the button [Settings...] (see fig ); Fig General section 3. Settings window will be opened. In this window enable option Automatically and click the button [OK] (see fig ) User manual Internetbank AB.LV v2.04

173 Browser Settings Fig Page automatic update parameters window Option Allowed using Java Script 1. in window Internet Options click Security section (see fig ); 2. Security section will be opened. In group Security level for this zone click the button [Custom Level...]; Fig Security section and group Security level for this zone 3. Security Settings window will be opened. In this window find and enable option Scripting Active scripting Enable (see fig ) and click [OK]. Fig Allowed using Active Scripting option enabling Internetbank AB.LV v2.04 User manual 15-7

174 Browser Settings Netscape Navigator 7.1 Browser Settings Important page encryption enabling Menu item Edit Preferences, category Privacy & Security Passwords: option Use encryption when storing sensitive data must be selected. Fig Important page encryption enabling Encryption Menu item Edit Preferences, category SSL: option Enable SSL version 3 must be selected. Fig Encryption enabling 15-8 User manual Internetbank AB.LV v2.04

175 Browser Settings Document automatic update mode Menu item Edit Preferences, category Advanced Cache: option When the page is out of date must be selected. Fig Document automatic update mode enabling JavaScript support Menu item Edit Preferences, category Advanced...: option Enable Java must be selected. Fig JavaScript support enabling Internetbank AB.LV v2.04 User manual 15-9

176 Browser Settings Mozilla 1.4 Browser Settings Important page encryption enabling Menu item Edit Preferences, category Privacy & Security Passwords: option Use encryption when storing sensitive data must be selected. Fig Important page encryption enabling Encryption Menu item Edit Preferences, category Privacy & Security SSL: option Enable SSL version 3 must be selected. Fig Encryption enabling User manual Internetbank AB.LV v2.04

177 Browser Settings Document automatic update mode Menu item Edit Preferences, category Advanced Cache: option When the page is out of date must be selected. Fig Document automatic update mode enabling JavaScript support Menu item Edit Preferences, category Advanced...: option Enable Java must be selected. Fig JavaScript support enabling Internetbank AB.LV v2.04 User manual 15-11