Remote Ticket Entry November 13th, 2018

Transcription

1 Remote Ticket Entry November 13th, 2018

2 Table of Contents Holiday Info Excava on No ce Ticket Number Defini on Locate Request Capacity Road Name Data Format Accepted Road ending Abbrevia ons Ticket Entry Screen Descrip on New Survey Recent Inquire Update Cancel Retransmit Destroyed Marks Full View Intercept Code/Adding A Member Posi ve Response The NC811 Remote Ticket Entry Department is available during the hours of 8am 5pm between Monday through Friday, excluding holidays, and can be contacted at RTE Department Manager wendy@nc811.org RTE Technician dashburn@nc811.org RTE Technician mjones@nc811.org RTE Technician skinlaw@nc811.org 2

3 Application Access and Log-In Open your choice of web browser. *Must be HTML5 compa ble. Within the address bar of the browser enter and search, Under APPS & TOOLS, click REMOTE TICKET ENTRY For A ckets, click the bu on labeled Ticket Entry A System. For C ckets click the bu on labeled Ticket Entry C System. Once you have made your choice, you will be directed to the NC811 Remote Ticket Entry Log In screen. Within the Log In screen, enter your assigned NC811 RTE User Account and Password in the appropriate fields. If an account and password have not been assigned to you, please contact the RTE Department Monday thru Friday (excluding holidays) from 8am to 5pm (EST). ***Sharing of User Accounts is NOT allowed.*** Article 8A. Underground Utility Safety and Damage Prevention Act The RTE user may choose to select the Remember Me box to save the Account and password informa on. *If using a shared computer, this is not recommended. Once the Account and Password informa on is entered, click Submit and you will be directed to the Ticket Entry screen to begin processing your locate request. There are two servers that support the opera ons of the NC811. Below are the direct web addresses for the A and C Servers. You may enter the direct web addresses into the search field of your web browser. For A ckets enter: h p://new na.nc811.org/new nweb/ncocc_ticketentry.html For C ckets enter: h p://new nc.nc811.org/new nweb/ncocc_ticketentry.html 3

4 Holiday Schedule General Information The following NC State holidays below are not included as part of the three working day no ce. Holidays that fall on Saturdays are normally observed on Friday; holidays that fall on Sundays are normally observed on Monday, unless otherwise stated. New Years Day *MLK Jr. Birthday Observed Holiday Good Friday Memorial Day Independence Day Labor Day *Veterans Day Observed Holiday Thanksgiving Day *Thanksgiving, Day A er Observed Holiday Christmas Eve Christmas Day *Day a er Christmas Day Observed Holiday Excava on No ce NC General Statutes requires no ce of excava on to be given within three to 12 full working days before the proposed excava on date. Member facility owners will respond to the excava on request within three full working days a er the day no ce of proposed excava on or demoli on was provided to the No fica on center. Note: The date in which the no ce was given is excluded from the working day no ce; Weekends and the above listed NC State holidays are also excluded from the working day no ce. New excava on/demo no ces are valid for 15 working days excluding the day of no ce. The locate request will expire 15 working days a er the date no ce was given. No ces in which the excava on will not be completed within 15 working days must be updated by the twel h (12th) working day un l the excava on is complete. In the event a minimum three full working days no ce cannot be given, the excavator may REQUEST the underground facili es to be located at an earlier date and me. The underground facili es may or may not be located by the requested me frame and may not be located a er the excava on begins. Proceeding with excava on prior to the site being properly located may result in a damage to surrounding underground facili es, as well as injuries, in which your company/organiza on may be held responsible. Locate Request Number Defini on January 2007, North Carolina 811 Inc. began using a specific numbering system for locate requests. A por on of the new numbers are based on the Julian calendar where each day of the year is numbered beginning with 001 for January 1st. The A and C le ers appear at the beginning of the cket number to designate which server the cket was generated from. The last two digits of the current year will follow the le er. Next will be the number of the day from the Julian Calendar. Lastly, a sequen al number star ng each day with the number 1. The diagram shows the different sec ons of a cket number and from where they are derived. This number represents the 759th cket generated from the A server on July 20, 2007 (July 20th is the 201st day of 2007). 4

5 General Information continued Locate Request Capacity Accurate informa on should be provided on the locate request at all mes to ensure the correct member facility owners are no fied. Addi onally, the nearest intersec ng street (cross street) preferably within a 1/4 mile should be provided whenever possible as a point of reference. Single Road One locate request can include a geographical length of up to one quarter mile (1,320 feet). Example: Star ng at 1234 Jane Doe Blvd, Locate on both sides of the road within the u lity right of way for 1,000 feet going west Addresses One locate request can contain up to five (5) adjoining addresses as long as the geographical length between the beginning address and the ending address is equivalent to one quarter mile (1,320 feet) or less. If the excavator is not certain if the addresses are adjoining, or if less than one quarter mile in geographical length, a separate cket or ckets will need to be issued for each address. Note: If mul ple addresses are given, each individual address will need to be listed in the Locate Info box. This same rule applies to lot numbers and building numbers when physical addresses are unavailable. Example: Locate the front and both sides of the property for adjoining addresses 5002, 5004, 5006, 5008, and Intersec on One locate request can be created when excava on is taking place at an intersec on and con nues down one or both roads, as long as, the total geographical length is equivalent to one quarter mile (1,320 feet) or less. Example: Locate the en re intersec on to include both sides of the road and in the road going 500 feet north, 300 feet south, 150 feet west, and 200 feet east. (500 ft ft ft ft = 1,150 ft which is less than 1,320 feet) 500 FEET 150 FEET 200 FEET 300 FEET 5

6 General Information continued Road name data must be entered in a specific format in the designated STREET and CROSS STREET fields of the cket to be properly recognized by the applica on. See the lis ng below for a detailed descrip on of how the road should be entered in the Street and Cross Street fields. Entering road name data in any other format than listed below can cause incorrect members to be no fied. Road names must be spelled out and not abbreviated: Mount Hope Church Rd (correct) v/s MT HOPE CH Rd (incorrect) Road endings must be provided and abbreviated, see lis ng of accepted abbrevia ons next page If applicable, the road direc onal should be provided and abbreviated, N S E W Highways are to be entered as follows. HWY421 OLD HWY421 HWY421 BUS HWY421 ALT If the road name is a mul ple highway number (ex. HWY15/HWY501), enter of the highway numbers in the street field and the other highway number in the loca on field. Enter the nearest intersec ng street in the cross street field. Direc onals (N, S, E, W) be used with highways Interstates are to be entered as follows. I95 I40 I77 I85 Direc onals (N, S, E, W) be used with interstates State Roads are to be entered as follows. SR1234 SR4321 SR9876 SR4567 Direc onals (N, S, E, W) be used with state roads 6

7 Acceptable Road Ending Abbreviations As a Reminder... Street and Cross Street fields must contain road names Road Names must be spelled out Example: Mount Hope Church Rd (correct) v/s MT HOPE CH Rd (incorrect) Road Endings must be provided and abbreviated; see list below for acceptable abbrevia ons If a road ending is not listed below then an abbrevia on is not available; therefore the ending must be spelled out en rely If applicable, include and abbreviate the road direc onals (N S E W) Example: S COLLEGE AVE NE Direc onal abbrevia ons include: N, S, E, W, NE, NW, SE, SW Alley Aly Estate Est Point Pt Alternate Alt Estates Ests Pointe Pte Annex Anx Expressway Expy Ridge Rdg Avenue Ave Extension Ext Road Rd Boulevard Blvd Freeway Fwy Roads Rds Branch Br Gateway Gtwy Route Rte Bridge Brdg Grove Grv Skyway Skwy Brook Brk Height Ht Spring Spg Business Bus Heights Hts Springs Spgs Bypass Byp Highway Hwy Square Sq Byway Bywy Hollow Holw Street St Causeway Cswy Junc on Jct Terrace Ter Center Ctr Knoll Knl Throughway Trwy Centre Ctre Knolls Knls Trace Trce Circle Cir Landing Lndg Trail Trl Common Cmn Lane Ln Trailer Park Trlr Park Commons Cmns Meadow Mdw Trails Trls Court Ct Meadows Mdws Turnpike Tnpk Creek Crk Mobile Home Park M H P Valley Vly Crescent Cres Mountain Mtn Crossing Xing Orchard Orch Crossover Xovr Parkway Pkwy Crossroad Xrd Passage Psge Crossroads Xrds Place Pl Drive Dr Plaza Plz 7

8 Screen Description General Ticket Entry Function Menu 1. Caller Information 2. Location Information 3. Locate Info 1. Map Capabilities a. Find/Search Tools b. Drawing Tools 1. Contact Info 2. Begin Time 3. Remarks 4. In-house Comments 5. Member Information 8

9 NEW Requests New is the general cket entry func on u lized to create and process a request for underground facili es to be marked. This sec on will explain each field in detail while instruc ng how to process a NEW locate request. Click NEW from the func on area. Four (4) op ons will appear: 1. Yes, clear everything informa on from the prior cket will be removed 2. No, but keep mapping informa on and map data from prior cket will remain 3. No, and clear mapping informa on from prior cket will remain only 4. Exit will exit the New Func on Select the appropriate op on needed to proceed forward with crea ng the request. The Caller Informa on Sec on will be prepopulated with the informa on associated with the user account. Contact the RTE Department at the NC811 directly if needing to update any user Informa on. This sec on will contain the informa on required by NC State Law to document important informa on regarding the loca on in which the excava on will occur. Access the HELP bu on located in the LOCATION INFORMATION header for instant access to the informa on below. County Enter the name of the NC County where the excava on will occur. Entering a single le er in this field will provide a list of available NC coun es beginning with that le er. Place Enter the name of the city/village/town where the excava on will occur. Entering a single le er in this field will provide a list of available Place Names beginning with that le er for the given county. Access the LOOKUP bu on to retrieve a lis ng of Coun es in which the given place is located in. Subdivision Enter the name of the subdivision, business and/or unique landmark where excava on will occur. If none, leave this field empty. *If property is gated with gate code, provide code within Locate Info sec on, e.g. Gate Code Lot Number and Posted? Enter the lot number, if any, using a comma to separate each lot number. Up to five (5) ADJOINING lots can be requested per locate request and must be less than one quarter mile in geographical length. If the excavator is not certain if the lots are adjoining, or if less than one quarter mile in geographical length, a separate cket will need to be issued for each lot number. Select YES/NO to specify if the lot numbers are posted or not. Street Enter the physical address number and/or road name where the excava on will occur. Par ally entering the road name in this field will provide a list of road names matching the le ers that were entered. Up to five (5) ADJOINING addresses can be requested per locate request and must be less than one quarter mile in geographical length. If the excavator is not certain if the addresses are adjoining, or if less than one quarter mile in geographical length, a separate cket will need to be issued for each address. If mul ple addresses are given, each individual address will need to be listed in the Locate Info box. Include the road direc onal, if applicable, and the road ending. If the road ending is not known, con nue to enter the road name as usual and note in the Locate Info box the ending is Unknown. Should the name of the road not be known, enter UNKNOWN as the road name and provide direc ons to the excava on site. Should the road not yet be named, or does not have a name, the name of the cross street should be entered in the Street field, and direc ons provided in the Locate Info box. Cross Street 1 and Cross 2 Enter the name of the nearest intersec ng street closest to the excava on site as the Cross Street, preferably a street which is within a one quarter mile. Cross Street should be provided at all mes. The primary use for the Cross 2 is when the excava on occurs between the two cross streets, or the excavator wishes to provide an addi onal cross street. *Par ally entering a road name in either Cross Street field will provide a list of road names matching the le ers that were entered. 9

10 NEW Requests Loca on Informa on Sec on con nued Blasting Select YES/NO if the use of dynamite will occur or not. State Law requires this information. Boring Select YES/NO if the excava on will include any type bore or not (excava on occurring underneath a road, driveway, sidewalk, etc. that enters on one side, and exits on the opposite side). If so, the excavator should always need both sides of what is being bored under, to include the area in between. Example: LOCATE FRONT PROPERTY, BOTH SIDES OF THE ROAD AND IN THE ROAD FOR ROAD BORE. If aware a bore will occur, but cannot confirm the type of bore, please note in the Locate Info box, LOCATE BOTH SIDES OF AND IN ALL HARD SURFACE AREAS. RailRoad Select YES/NO if the excava on will occur or not occur within a 1/4 mile of any RR tracks. Some member facility owners may have fiber op c cable buried on/along railroad right of ways. These fiber op c cables are vital for data transmission and communica ons; therefore the facility operators want to know when any excava on is occurring near a railroad. White Lining Select YES/NO if the excava on site will/will not be pre marked to iden fy the area needing to be located for underground facili es. Note: In the event the area where the excava on will take place cannot be clearly described the area of excava on must be pre marked prior to the operator performing the locate using white paint, white flags, or white stakes. Official verbiage is included in the White Lining prompt. Locate Info Box Enter the excava on area needing to be marked for underground facili es. Please be as specific as possible. Click the HELP bu on in the Locate Info header for more informa on. Expand Last Word, Expand Word List, & Abbreviation Buttons Preview the Expanded Word List. The Expand Last Word feature is a shortcut for entering locate informa on in the Locate Info box. To use, Expand Last Word enter the appropriate three le ers from the list, then tab down to the Expand Last Word bu on and press enter. The Locate Info Box will now contain the phrase for the three le ers entered. Using this is op onal, but it will save me from typing the same phrase repevely or relying on one s memory for a key phrase to enter. The Abbrevia on bu on will display a list of commonly abbreviated words that can be used in the Locate Info box. These abbrevia ons will shorten the me it takes to enter ckets and will be easily understood by the members. But, only use the abbrevia ons from the list. If in doubt, spell it out. Duration Enter the length of me to complete the excava on phase, e.g. 1 Day, 2 Hours, 1 week. Work Type Enter the type of excava on work being performed. Be specific, e.g. Bury telephone drop, Install fence posts. Note: Digging, Excava on are not valid work types, specific informa on is required by NC State Law. Done For Enter the name of the person/company the work is being performed for. 10

11 NEW Requests Contact Informa on Sec on Site Contact & Phone Enter the name and/or telephone number of a person who is available to answer any ques ons pertaining to the site in the event the u lity locator has any ques ons regarding the area needing to be located for underground facili es. Sub Contractor & Phone Enter the name and phone number of the subcontractor, if any. Begin Time Sec on Work Date The work date is already populated with the minimum legal start date. NC State law requires an excavator to contact the No fica on Center (NC811) within three to 12 full working days prior to the start of the excava on, excluding the day of no ce. Should the work date occur prior to the minimum legal start date, adjust the work date accordingly. The locate request will be sent as a non compliance request, giving less than a three working day no ce. The underground facili es may or may not be located when the excava on begins. Should the excavator proceed with excava on prior to the site being located, there is a possibility damages to underground facili es may occur, as well as injuries to people. Determining who is responsible is between the excavator and the u lity operator and each party should seek the advice form legal counsel for further clarifica on. To alter the pre populated work date, click inside the field and choose the appropriate work date. To alter the pre populated work me, click inside the field and change the work me to reflect the me in which the excava on will occur. NOW Select this bu on to change the work date and me to the current date and me. EMER RTE users must contact the no fica on center (NC811) directly if needing an emergency locate request by dialing 811 or As stated in the NC State Law, any person who falsely claims that an emergency exists requiring excava on or demoli on shall be guilty of a class 3 misdemeanor. Good Thru Date A locate request is valid for fi een (15) full working days a er the date the no ce was given per NC State Law. The Good Thru date is the date the locate request will expire. Excava on cannot occur a er this date unless the excavator has provided a subsequent no ce (Update Request). Update By Date If the excava on will not be completed within the 15 working days, the excavator must process a subsequent no ce as required by NC General Statues. The subsequent request is known internally as an Update Request. These requests should be processed by the twel h (12) working day to con nue with excava on ac vi es once the previous request expires. Remarks Sec on Enter any addi onal informa on regarding the excava on site such as direc ons to the site, if the area is gated/fenced, if animals are present, combina ons to locks, etc. Any per nent informa on pertaining to the excava on site OTHER than locate instruc ons can be entered in the Remark Sec on to aide the facility operator in finding the area of excava on. Note: Informa on entered in this field may also be entered in the Locate Info box. In House Comments Sec on This field should be used for in house notes regarding how an excava on area was selected in the map if the site was not automa cally found and/or if there are any discrepancies found in the map. NC811 personnel are the only individuals that can view this data. Informa on entered in this field WILL NOT be transmi ed to NC811 members; visible informa on for NC811 members should be entered in the Loca on Informa on sec on or Remarks Sec on of the no ce. 11

12 NEW Requests Get Members Click this bu on to retrieve a lis ng of facility operators that will be no fied of the excava on. The map must be accessed prior to receiving the list of members. *As of October 1, 2016 all facility operators were required by NC State Law to be a member of the NC811. If/when Get Members is clicked and a facility operator (s) is not listed, the excavator must contact any non member facility operator (s) directly. Member Info: Click this bu on to retrieve addi onal informa on regarding the no fied facility operators such as the member code, member name, member facility type, along with field and damage contact numbers provided to the NC811 by the facility owners. Once all the informa on has been completed and verified, click the SUBMIT bu on to process the request to the no fied facility operators. A prompt will appear advising the date in which the facili es should be located by, in addi on to the Good Thru, and Update By dates. Addi onally, it will offer one last opportunity to make any necessary changes prior to submi ng the request. Once the locate request has been submi ed for transmission, it cannot be retracted. The Ticket Number will be assigned once the request is processed to include informa on for advising the excavator of the tolerance zone and private facili es. 12

13 SURVEY Request Survey/Design locate requests are those in which excava on work will not take place, but the designer is reques ng to know the loca on of underground facili es in an a empt to layout a plan for future excava on ac vi es. NC811 member facility owners must respond to the request within ten (10) working days either by marking the facili es, providing facility records, or giving access to inspect facility records. Survey requests are unable to be updated. A New locate request would need to be created in the event an individual wishes to update a Survey request. The original Survey Request number can be noted in the Remarks sec on if need be. To process a Survey Request, click the Survey func on. Proceed with crea ng and processing following the same procedure for crea ng and processing a New locate request. BLASTING/BORING/RAILROAD will be stamped with No and will not be able to be changed. The Dura on field will be stamped as Unknown and the Work Type field will be stamped with Survey/Design. The Work Date field will contain the date in which the member facility owners will respond by, which is ten working days, excluding the day of no ce. The member facility operator code will include an S at the end, e.g. LEV01S. **Note: IF the member s facility is marked by a contract locator, then S* (with asterisk) will be included, e.g. ATT312S*. 13

14 Recent The Recent func on will display the RTE users last 200 ckets. To preview all cket informa on for a desired cket, select the cket in the lis ng window. All cket informa on and area polygoned in the map for the selected cket will be previewed on screen to include all processing func ons available for the selected cket. *Available processing func ons are based on the date the request was made and/or the Work Date. 14

15 INQUIRE a Request INQUIRE will retrieve an exis ng locate request to be previewed on screen and will display all cket processing func ons available for the specified request. Available processing func ons are based upon the date the request was made and/or the work date and me. To preview an exis ng request and available processing func ons enter the locate request number to include the le er (A or C) in the box beside the INQUIRE bu on, then click the INQUIRE bu on. If a revision is found, an addi onal window will appear displaying all revisions and the original request. Click on the appropriate request in the lis ng to preview it. If the request is needing further processing, select one of the available processing func ons. If addi onal processing is not needed, click ABORT to exit and return to the main screen. A locate request is assigned a revision number if it was Retransmi ed, Cancelled, or if a 3 Hour request was processed by an NC811 representa ve. The revision numbers are the three characters that appear at the end of the locate request number. The assigned revision number tracks the number of mes the request has been re submi ed, e.g., A A A C Note: Inquire will only retrieve locate requests that are 90 days old or less. Locate requests over 90 days old are purged and placed in the No fica on Center s archives and are stored for a period of four years. To retrieve an archived request, the RTE user must log into the NC811 Long Term Server thru Ticket Search, see page 21. Available Ticket Processing Func ons Locate Request Number & Date Created 15

16 UPDATE Request A valid locate request is required to perform any excava on work. In the event the excava on will not be completed within 15 working days, an excavator must provide a subsequent no ce per NC State Law. This is known as an UPDATE request. An excava on/demo no ce can be updated any me from the fourth working day through the 12th working day. Update locate requests are valid for 15 working days only, just like a New locate request, and a new locate request number will be issued. The process for crea ng an Update Request should follow the same procedures for crea ng a New locate request. Once the cket has been submi ed, the Remarks field of the Update Request with be auto stamped with the previous cket number, see Remarks below within the image. To create and process an Update Request, enter the locate request number needing to be updated and click INQUIRE to retrieve the request. All available cket processing func ons will appear at the top of the screen, select UPDATE. Proceed with comple ng the request following the same procedures as those for processing a NEW request. Note: If the Update func on is not available, please review the request to determine if this is a valid cket type that is allowed to be updated and/or preview the Update date within the Begin Time box. A locate request cannot be updated a er the twel h working day. Certain cket types cannot be updated e.g. Design no ce, Damage no ce, Destroyed Marks. Proceed with the appropriate ac on depending upon the needs of the request. Note: In the event changes are needing to be made to any of the following informa on then the cket is no longer classified as an Update request. The Update func on will need to be aborted and the request will need to be created and processed as a NEW Request with the appropriate changes and/or correc ons. County/Place Subdivision/Place of Business Address /Street Name/Street Ending Cross Street (only if work is star ng at and/or stopping at the xst) Intersec on Locate Instruc ons Work Type Name of Person / Company the Work is being Performed For 16

17 CANCEL Request Cancel is a func on used to cancel a request to have facili es located. Cancella on requests must occur within the three full working days from when the original request was made since that is the me frame required by law for the facili es to be located by. Cause for a Cancella on Request Excava on will not occur Locate Informa on/info Sec on is incorrect (any part) Work Date is incorrect To Cancel a Request Enter the locate request number, then click INQUIRE. Verify all informa on on the locate request to ensure the locate request to be cancelled is correct. If so, select the CANCEL func on. Enter the reason for the cancella on in the Remarks field and click Send. The locate request number will remain the same, but will include a revision number., e.g. A A. 17

18 RETRANSMIT Request Retransmit is a func on used to re submit a locate request to relay addi onal informa on regarding the requested area to be located for underground facili es. *The only changes available to be made to a locate request are those displayed in the Retransmit window. Any other change would require a NEW locate request to be processed. Cause for a locate request to be Retransmi ed Change to Site Contact Name and/or Site Contact Phone Change to Sub Contractor Name and/or Sub Contractor Phone *prior to the Work Date Provide direc ons and/or special instruc ons regarding the area reques ng be located, i.e., combina on codes for locked gates; gated area; dog in fence; etc. In the event less than the 3 full working days no ce was requested, and a member provided a Posi ve Response but the excavator states there is a discrepancy, see examples listed below, Member posted a PR Code 10 NO CONFLICT but excavator states facili es ARE present, e.g. pole, pedestal, or marker Member posted a PR Code 20 MARKED but excavator states the requested area to be marked was not marked, not completely marked, improperly marked, and/or wrong address was marked To Retransmit a Request Enter the locate request number, then click INQUIRE. Verify all informa on on the locate request to ensure the locate request to be retransmi ed is correct. If so, select the retransmit func on RXMIT. Make any other notes, if any. Enter the reason for the retransmit in the Remarks field. Select the member(s) needing to be no fied by clicking within the check box to the le of their member code/name. **Select EMLCFM if wishing to receive an confirma on of the request.. If all members need to be no fied, simply click SELECT ALL. To de select a member, click within the check box again to remove the checkmark, then send the request by clicking OK, Send. Select Specific Members Or Select All If there is no changes to be made, click No to release the retransmit. The locate request number will remain the same, but will include a revision number, A A. Member facility owners will respond as soon as prac cal. 18

19 DESTROYED MARKS Request NC State law requires an excavator to preserve the markings un l they are no longer required. In the event a mark is no longer visible or is destroyed, but the excava on or demoli on con nues in the vicinity of the facility, the excavator must request the facili es to be remarked. This is known as a Destroyed Marks request. The excavator will need to provide the ac ve, non expired locate request number in order for a Destroyed Marks request to be processed. In the event the excavator provides a cket number that has expired, a Destroyed Marks request cannot be issued. The excavator will need to either have a NEW request issued or an UPDATE request issued in order for the facili es to be located. To create and process a Destroyed Marks request enter the ac ve locate request number and click INQUIRE to retrieve the request. All available cket processing func ons will appear at the top of the screen. Select DMARKS bu on to begin crea ng and verifying ALL informa on on the request. Make the necessary changes, if any. Proceed with comple ng the request following the same procedures as those for processing a NEW request with the excep on of certain cket entry fields as stated below: Work Date/Time This field will be pre populated with the current date/ me Good Thru This field will be populated with the same expira on date as the original request Once all the necessary informa on has been completed and verified, click SUBMIT to transmit the cket. Per nent details as stated in the image (s) below will be provided. Once No is clicked, a cket number will be assigned to the Destroyed Marks cket and will expire the same day the original locate request expires. It should be noted that Destroyed Marks requests cannot be Updated. 19

20 Full View / Printing a Request If needing to print a locate request within the cket entry applica on, INQUIRE the locate request. Select the FULL TKT func on, then select PRINT at the bo om of the Full View window. Note: If you do not wish to print the map, simply click on the map to deselect it, and only the cket text will print. Scroll up/down to preview contents of the locate request, Member delivery informa on, and Posi ve Responses. Scroll down to preview the area selected in the map. Posi ve Response provided by facility operators. *see pg. 22 for more Posi ve Response Informa on 20

21 Intercept Code INTCP0 Intercept Code On occasion, some areas of NC may not display any member facility operators to no fy; this is because none of the member facility operators have chosen to be no fied in the par cular area simply because they may not have any underground facili es present. If this is the case, member code will appear in member informa on sec on. Click Ok and proceed with submi ng the locate request as usual to receive a documented locate request number. This will provide necessary documenta on for both the excavator and NC811. Request to Add a Member Facility Operator Always review the lis ng of facility operators being no fied of your locate request. In the event a member facility operator was not no fied, and it is known that underground facili es exist within the specific area of excava on, you may request the member facility operator be added to the locate request. Contact NC811 at or dial 811 if within the state of NC and speak with a Customer Service Representa ve (CSR). State to the CSR that you are reques ng a member (s) to be added to an ac ve locate request. Provide the ac ve locate request number to the CSR, and state the name of the NC811 member facility operator (s) needing to be added to the locate request. 21

22 Positive Response Posi ve Response will allow the u lity operator to post a response regarding the status of the locate request. Member facility operators must provide and post a response within three full working days, not including the day the no ce was given. In the event the member facility owner fails to post a response, a default code of 999 will be assigned to the locate request at the end of the three full working day no ce for all non par cipants. The excavator is required by law to check the status of the locate request prior to the start of the excava on. The excavator is responsible for accessing the Posi ve Response system to ensure the members responded and all affected facili es have been marked appropriately. In the event the excavator is aware of or observes indica ons of an unmarked facility, the excavator must cease all excava on ac vi es un l an addi onal call is made to NC811 with informa on regarding the unmarked facility. NC811 will then transmit the legal no ce to the affected facility operator (s) in which the member facility operator must make arrangements to mark the facility within 3 hours from the me the addi onal call was placed. To request a 3 hour no ce request, contact the center and speak with a Customer Service Representa ve during normal opera ng hours which are M F, 7a 7p EST (excluding holidays) by dialing 811 within NC or Only those persons/companies indicated within the locate request are able to request a 3 hour no ce. Note: A retransmit is not the same as a 3 hour no ce. The 3 Hour No ce is not available to locate request(s) having less than a three full working day no ce such as a rush, short no ce, and/or emergency request. Within the Ticket Entry applica on, INQUIRE the cket and select FULL Tkt. Scroll to the bo om of the cket text to preview the lis ng of the no fied members and their response. Visit select POSITIVE RESPONSE SYSTEM. Enter the cket number and click the INQUIRE bu on. Within the cket search applica on, click the SEARCH bu on, enter the cket number in the corresponding field and click the SEARCH bu on. The cket will display in the cket lis ng window, double click on the cket lis ng and click the RESPONSES tab. If a RESPONSES tab is not available, then the responses have yet to be posted. Contact NC811 S Remote Ticket Entry Department and request to receive ed responses which are sent at the end of the three full working day no ce. Code 10 Code 20 Code 30 Code 32 Code 40 Code 50 Code 55 Code 60 Code 70 Code 80 Code 100 Code 110 Code 888 Code 999 Code 90 Code 92 Code 94 Code 98 No conflict, u lity is outside of stated work area Marked Not complete Locate not complete, addi onal communica on with the excavator required. Unable to contact the excavator Could not gain access to property, locator will contact excavator Cri cal facility not marked, The u lity owner or their designated representa ve have contacted the excavator and have agreed to a period that an owner representa ve must be present during excava on to iden fy the unmarked facility and/or monitor the excava on Cri cal facility marked. The u lity owner or their designated representa ve have contacted the excavator and have agreed that an owner representa ve must be present during excava on Locator and excavator agreed and documented marking schedule Excavator completed work prior to due date Member s Master Contractor is responsible for loca ng facili es Loca on request denied due to Homeland Security Concern. Member u lity operator needs to confirm legi macy of the proposed excava on and may need addi onal informa on. Subaqueous Facili es Present. Member u lity owner will locate facili es within 10 full working days. Extraordinary Circumstances Exist. Member u lity owner unable to complete loca on request un l (Date / Time). Member has not responded by the required me SURVEY DESIGN REQUEST Facility Has been Marked in the Field SURVEY DESIGN REQUEST No Facili es in the Area SURVEY DESIGN REQUEST Facility Records Provided SURVEY DESIGN REQUEST Access to Facility Records Provided 22

23 Ticket Search Locate requests submi ed by your company less than 4 years old from the original date entered are available to you, FREE of charge. Open the Ticket Search applica on link. Enter your Remote Ticket Entry log in creden als within the Account and Password fields. To show the search criteria window, Click OK. Click the Data Source bu on on the cket lis ng window to show the Select Data Source window. Choose the NCOCC Long Term Server and click OK. Within the Search Criteria tab, enter the criteria to be searched. If need to change the Database from the current year, click the drop down feature and select the year to be searched. Once the database is chosen, the system will automa cally populate the Completed fields with the first and last day of the selected year, then click the Search bu on. Matching results will be displayed in the Ticket Lis ng Window. The output columns within the cket lis ng window can be changed by clicking the Output Columns tab. Place a checkmark by the output column name, and it will be displayed in the cket lis ng window. To preview all cket informa on for the desired locate request, click the cket in the lis ng window, then click the Details bu on. Addi onal informa on regarding the cket will be displayed. Posi ve Response informa on can be found when opening the details of the individual cket. To print ckets from the lis ng window, click the Print bu on. Specify if you want to print the lis ng or the cket details. All ckets will print unless print selected cket only is checked. To print mul ple ckets at one me, hold the CTRL bu on, click on each cket needing to be printed and click print. Be sure PRINT SELECTED TICKETS is checked. To copy ckets from the lis ng window to a text file or Excel file, click the Copy bu on. Specify the format, if Column Headers are needed, as well as specify only the selected ckets then click Copy. Open desired program, e.g. Microso Excel paste Ticket Search informa on within. Specify a Completed date and at least one other search criteria option to retrieve the locate Search Criteria Info Ticket Search - Tickets Listing Window 23

24 Message Center NC811 has in place a message center thru the use of the RTE applica on for all RTE users. Any changes regarding NC811, cket entry procedures, policy, etc. Will be sent via the message center to ensure all users are no fied. It is the responsibility of the user to check the message center for important alerts/updates. When the user logs into the Remote Ticket Entry applica on with their account and password, the Ticket Entry screen will load. If there are any new messages, they will appear. Once the message has been read, click Mark as Read and the message will be cleared. Go to RTE sec on within the NC811 s webpage, Within the RTE Resources sec on, click on New n Message Center Plus. Enter your assigned user name and password. Click the My Messages link to preview the message list. Any new messages will appear in bold font. Click on the senders ini als to review the message. Messages will remain in the message center for 90 days unless deleted by the user. NC811 personnel to all or individual RTE user accounts RTE user account to the RTE Dept. 24

25 Training Manual Revision Log Revision Date Page # Revised Informa on Removal of Places OUT /17 Updated example image within Rxmit image, provided gate code example. Added example image within Cncl Added image for Survey Design/and Update and each cket func on Updated Image and provided more explana on for Recent func on Updated Contact Info, added Stacey Kinlaw Increase font size of acct not to be shared message and turned from blue to red Added image of Posi ve Response example Updated RTE Resources Image with New n MCP bu on highlighted Added Sub Contr. Informa on to Cause for Rxmit examples Updated the intersec on image Updated Contact Info within pg Updated pg. 16 with new te image including Update On within Begin Time field Update Rxmt page to add, 3hr not same as retransmit message (blue) Update to bullet 4 under Cause for a Locate Request to be Retransmi ed Updated paragraphs describing Posi ve Response and 3 hour , 11, 16 Changed all verbiage/te images to read Update By; instead of, Update On Added in bold legal no ce to 3 HR no ce paragraph and included in under Note 2nd bullet point Survey/Design, added S and S* informa on; new image, including Mbr Infor 25