Is it painful to manage?

Transcription

1 Lt. Justin Maloy Special Operations Division Florida State University Police Department 70 Licensed Users Over 1,000 events a year Is it painful to manage? Managing Off Duty Details with Technology

2 Off-Duty Details It s not fair, the system is rigged Officer Johnny/Jane always get the best jobs The Sergeant/Captain is playing favorites I never get the high paying jobs It takes too much time to manage overtime and off duty details

3 The Before Story Client Job Request PD Staff a request Multiple requests in one Put into PD Process Review Add to spreadsheet Sent out Post to Jobs board Managing Details Officer Response Reply to s Update spreadsheet Create Invoice Build out in Word Client Record entry to Excel Sheet

4 The After Story Client Job Request PD Staff a request Multiple requests in one Put into PD Process Put Job into PowerDETAILS Assign Rules Send out Officer Response PowerDETAILS: Notifies via or Mobile device Officer reviews and accepts or declines Create Invoice Job is closed once completed Automatic billing All history is kept on each job

5 Top 5 Things To Consider 1. Customer Service, Customer Service, Customer Service. Did I mention Customer Service?!!! 2. Ease of Use for Users, Admins and Employers 3. Flexibility of Programming/Software 4. Accurate and Automated Detail Assignments and Billing 5. Feedback from Agencies who utilize or have utilized the Software... (The Good, The Bad, The Ugly ask tough? s)

6 Other Agency Stories

7 Sheriff s Department Air Show Event 200 Slots to fill Before 2 Weeks to get openings filled Send s out and/or post offers in Roll Call Board Wait for responses Fill in as s or phone calls are returned Deal with officers saying the process is not fair s, s, s and more s, then phone calls, phone calls and more phone calls After PowerDETAILS 30 Minutes! Built Job in software Set rules (seniority, fewest hours, least paid, etc..) Sent Job out All slots filled in 7 minutes. Yes 7 minutes! Admin 23 Minutes

8 University PD 10,000 Hours Yearly 504 Active Users Before 48 Hours- amount of time to manage off duty details (6 Days) $50- Hourly rate of the person managing details $2,400- Monthly amount spent in just salary per month $28,800- Annual amount spent in just salary per year Excel Spreadsheets Manual Sign-ups Send s Out and Post Offers Wait for responses s, s, s and more s Phone calls, phone calls and more phone calls After 12 Hours - amount of time to manage off duty details (1 ½ days) $50 - Hourly rate of the person managing details $600 - Monthly amount spent in just salary per month $7,200 - Annual amount spent in just salary per month After PowerDETAILS Set Rules Preload jobs Copy jobs Automatic billing $21,600 in Savings Annually! Portion of savings paid for PowerDETAILS

9 "With every upgrade we see the software become more userfriendly, and then we get better features to boot." "3 of my people spent half of their week managing off-duty details, using PowerDETAILS we cut that in half." Customer PowerDETAILS saved me from carpal tunnel "There were 2 Sergeants who got into a fist fight over our off-duty process (it wasn't a fair process), that's when we moved to PowerDETAILS." "it's the best thing since chocolate milk."

10 For the Agency Makes the allocation of off-duty details fair through rules engine Transparent communications between all parties Visible overtime and detail calendar The process is compliant with established policies in a reportable, secure and measurable way For Sworn Staff Mobile-Friendly website Find available jobs Report hours worked Easily solve scheduling conflicts while making sure jobs get worked Process is fair based off of rules set by agency and technology drives the decisions For Employers Detailed invoicing Reduces the likelihood of a job not getting filled on-time An easy to use web interface to request personnel from an agency

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