Managing your bpha account online

Transcription

1 Managing your bpha account online Quick Reference Guide, December 2014 Copyright 2014 bpha Limited. All rights reserved.

2 Quick Reference Guide to managing your bpha account online. 1. Managing your account is easy online. 2. Getting started. 3. Managing your profile. 4. Updating your household details. 5. Requesting and tracking repairs. 6. Paying your rent. 7. Contacting us. 8. Troubleshooting.

3 1 Managing your account online is easy. Welcome to the new bpha MyAccount portal 1, where you can now log-in and access a whole host of new features and functions to help you manage your account. From your home computer, tablet or smart phone, managing your bpha account online has never been easier. Here are some of the many things that you can do with the new bpha MyAccount portal. Manage your Profile Update your personal details Update your contact details Request & track repairs Request a repair Track the progress of previously requested repairs Pay your rent Request a Rent Payment card View & print your rent account statements Make a payment online Update household details Notify us of a new household member Notify us of your intention to leave the property Contact Us Log an incident of anti-social behaviour Record a compliment or make a complaint Send us a message 1 Please note - not all features are available in the mobile-only version.

4 2 Getting started. How to register Registering to manage your bpha account online is easy and only takes a couple of minutes: 1. From page, click the Log-in button to open the portal. 2. Click New User. 3. Enter an address, password and a memorable word and submit your registration. Secure Registration For your security, and to make sure that we can verify your identity, when you register with the bpha MyAccount portal, you will be sent an Access Code in the post to the address that we hold for you. You will be asked to enter this Access Code when you log-in for the first time. Managing your account from home To log-in and manage your account from your home computer: 1. From page, click the Log-in button to open the portal. 2. Log-in using the address, password and memorable word that you created when you registered. 3. Use the portal to manage your account, request & track repairs and to pay your rent online. Managing your account on the go To log-in and manage your account on the go from your tablet or smart phone: 1. From page, clicking the Log-in button will open the mobile-only portal. To visit the desktop version, click the link on the left. 2. Log-in using your username ( ), password and memorable word that you created when you registered. 3. Use the portal to manage your account, request a repair and to pay your rent online.

5 3 Managing your Profile. Manage your profile from here you can update your personal & contact details, and change your password or memorable word. How does it work? 1. Click My Details on the side menu bar. 2. Select the item you would like to manage. 3. Click the Update button. 4. Enter your new details. 5. Click the Update your details button to save your changes.

6 4 Updating your household details. Manage your tenancy from here you can update details on who is living with you, and notify us of your intention to leave. How does it work? 1. Click My Tenancy on the side menu bar Select either add new or notify of leaving. 3. Enter your changes. 4. Click the Submit button. 5. A member of the bpha team will then check and verify your details and get back to you shortly. 2 Please note if you have multiple tenancies, you will also need to select the one that you would like to manage.

7 5 Requesting & tracking repairs. Report and view repairs from here you can request & track repairs. How does it work? 1. Click Request Repairs or Track Repairs on the side menu bar If you selected Request Repairs : Follow the onscreen instructions to enter the details of your required repair. Click the Submit button. A member of the bpha team will then process your request and get back to you shortly. 3. If you selected Track Repairs use the table to see all of the outstanding and completed repairs registered for your tenancy. 3 Please note if you have multiple tenancies, you will also need to select the one that you would like to manage.

8 6 Paying your rent. Viewing rent account statements, and paying your rent is easy with the bpha MyAccount portal. How does it work? 1. Click My Account 4 or Online Payment on the side menu bar. 2. Use the My Account option to view & print your rent statements, and to order a Rent Payment Card. 3. If you selected Online Payment simply follow the onscreen instructions to pay your rent quickly and easily online. 4 Please note if you have multiple tenancies, you will also need to select the one that you would like to manage.

9 7 Contact Us. Use the Contact Us zone to send us a message, provide feedback or record an incident of anti-social behaviour. How does it work? 1. Click My Messages ; or Anti-Social Behaviour or My Feedback on the side menu bar. 2. If you selected My Feedback, check the compliment or complaint option. 3. Type in the details of what you would like to tell us. 4. Click the Submit button. 5. A member of the bpha team will get back to you shortly.

10 8 Troubleshooting. Need assistance? If you have forgotten your password or memorable word, simply click the forgotten details link on the log-in screen. Follow the instructions and click submit. You will then receive your memorable word or a temporary password to your registered address. For further information and FAQs, please refer to If you are having trouble logging-in and you are unsure why, please call bpha Customer Service Centre on

11 The information contained in this Quick Reference Guide is correct at the time of publication, but bpha reserves the right to make subsequent changes to it and services may be modified, supplemented or withdrawn. December Copyright 2014 bpha Limited. All rights reserved. Head Office Bedford Heights, Manton Lane, Bedford MK41 7BJ Tel: Copyright 2014 bpha Limited. All rights reserved. Follow us on