GE Supplier Portal Guide.

Transcription

1 GE Supplier Portal Guide

2 FAQ (Frequent Asked Questions) 1. What web address should I use to go to GE Supplier Portal? 2. Do I need to register to be able to access Accounts Payable Inquiry Tool? 3. What if I don t have username / password? Can I still access Accounts Payable Inquiry Tool? 4. How can I search for Payments / Invoice details? 5. How can I submit queries related to Invoices or Payments?

3 1. What web address should I use to go to GE Supplier Portal? To access to GE Supplier Portal you should type or paste the address into your Internet browser. 2. Do I need to register to be able to access Accounts Payable Inquiry Tool? No registration is required for accessing Accounts Payable Inquiry Tool. To enter the application, you simply need to provide your id, type in security code displayed and select your language. 3. What if I don t have username / password? Can I still access Accounts Payable Inquiry Tool? Accounts Payable Inquiry Tool does not require any username/password. To enter the application, you simply need to provide your id, type in security code displayed and select your language. 4. How can I search for Payments / Invoice details? Step 1: Click on Accounts Payable Inquiry Tool

4 Step 2: Click on Accounts Payable Inquiry Tool Home Step 3: Put your address, select your language, type the security code specified on the screen and press submit Step 4: Based on your invoice or payment information, fill three of the eight fields available and press search (For example, most common fields to search by would be Invoice number, invoice amount, invoice date or invoice number, PO Number and Invoice Date). Important Note: Please take a note of the following simple rules: 1. Invoice number must be the same as the one shown on your invoice, including preceding zeros (Example: ) 2. Invoice number should not contain symbols or spaces before, within or after invoice number (Example: if your invoice quotes /210 as invoice number, enter in the invoice number field) 3. If the invoice number is longer than 15 digits, try to key only the last 15 first before keying the full invoice number 4. Decimal separator on Total Amount and Total Payment Received field will be decimal point ( ). Don t use thousand separator (Example: If on the invoice amount is 1, GBP, you should enter to get correct information in the tool)

5 5. If invoice is alphanumeric, always use capital letters during your search. Step 5: If an invoice/payment cannot be found in the system, the following error message will display: Your search did not match any records. Please check the search criteria and try again. In case you want to submit a query click here This means that either you did not enter the fields correctly or your invoice still has not reached our Accounts Payable Team. To be able to get more information about your invoice/payment, please raise a query with our Customer Service team. 5. How can I submit queries related to Invoices or Payments? Step 1: To raise a query with our Accounts Payable Customer Service team, click on Customer Inquiry tab on the top of the invoice inquire page. You can do the same from the home page of by clicking on Support Contact. Click on Click Here if you have a question on invoice status or payment.

6 You can also type or copy/paste the following direct link into your Internet browser: Step 2: Fill in required information on the form. Mandatory fields are marked with asterisk (*). Depending on the type of the query, additional fields to fill in will display. Step 3: After you successfully submitted your ticket, you will receive a confirmation directly on your screen You will also receive an notification with the ticket number and link to the request you have opened. Step 4: Any further updates for the ticket will be provided by using the same form. You can add any extra comments if needed using the click here option or copying the link and pasting it into your browser.