Getting started with TripCase Connect. Tracy Edes, Partner Success Manager Monday, April 29, 2013

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1 Getting started with TripCase Connect Tracy Edes, Partner Success Manager Monday, April 29, 2013

2 Content Overview What is TripCase Connect and TripCase Web & Mobile? Agency Benefits Setting up my agency in TripCase Connect Verify and complete agency info Configure your TripCase Connect Agency Contact template Travel document delivery through TripCase Connect TripCase provides full access to traveler documents Importance of PE fields with TripCase Correct use of PE formats to ensure desired results Upgrading to TripCase 2013 Product Plans 2

3 What is TripCase? TripCase Connect is a robust web tool that keeps agencies connected with travelers through confirmation s, branded documents and in-app agency messages. TripCase organizes travelers trip details in one place and keeps them in the know with travel updates, free flight alerts and helpful tools every step of the way. 3

4 Agency Benefits Elevate your image and reinforce your agency brand with TripCase Connect Seamless integration between Sabre and TripCase web and mobile for travelers TripCase is GDS agnostic; trips booked through other channels can be imported into TripCase web and mobile using our API Deliver valuable messages and essential travel documents to your travelers through TripCase Connect TripCase empowers your travelers with superior traveler tools and allows you to stay connected with your travelers, every step of the way Travelers receive FREE flight notifications Travelers can add other trip elements into TripCase in addition to Sabre content 4

5 TripCase Connect

6 Accessing TripCase Connect Go to: Select Sign In in upper right hand corner Select your Language Type your User Name Enter your Password Enter your Agency Pseudo City Code Click Sign In Log-in with Sabre EPR credentials: EPR with keywords CREATE & SUBMGR and duty code 9 Note: If you are a travel agency, please do not check the I am not an agency admin box

7 Landing Page Check out what s new. Look here to learn about new and upcoming features within the configuration tool for document delivery and Action View messaging. Navigation. From the landing page you ll be able to access Settings, Connect Messaging, General Settings and Document Archive.

8 Settings for document delivery Settings is found under the Connect Messaging Tab Click on settings + Get Settings in order to access your agency templates and document configuration. Load logos header 200x100 eticket/einvoice 120x60 Agency Contact Agency name Phone # address (from) 8

9 Customized Confirmation Templates Other Messages Priority Remarks (5 S0) Itinerary Remarks (5 ) Templates Unregistered Itinerary eticket einvoice NEW Auto attach PDF s Custom agency message emember to ave settings! Remember to Save Settings! 9

10 10 Document Archival - etickets and einvoices Accessed through the Custom Settings tab Archived for 13 months following date of issuance. Search based on invoice number, PNR and last name.

11 Connect Messaging Agency Contact Message Agency Branded Messages Default Settings Logo Contact Information On/Off Save Preview 11

12 TripCase Connect Messaging traveler view in TripCase Mobile App & Web Agency Message 12

13 Connect Messaging

14 Connect Message Platform Data sources Targeted content platform PNR Import Parse Manual Entry Itinerary Location Time Delivery to traveler In-App Mobile & Web Push 14 14

15 Be prepared. Be connected. Be brilliant. Take better trips. 15

16 16 Flight delays

17 17 Policy reminders

18 18 Vendor offers

19 Confirmation & Travel Documents

20 TripCase Confirmation & Document Delivery for Itinerary, eticket, einvoice and Unregistered ALL TripCase s provide one click access to travelers documents Print Itinerary etickets & einvoices View Online and View Your Itinerary will launch Add to calendar 20

21 Itinerary Confirmation for a Registered Traveler Condensed Itinerary displays in body of the for travelers who create a TripCase account. 21

22 Ticket Confirmation for a Registered Traveler 22

23 einvoice Confirmation for a Registered Traveler 23

24 Unregistered Traveler Confirmation TripCase introductory text Customizable Agency message 24

25 25 Add to calendar from confirmation One click download future enhancement

26 Instant access to traveler documents Travelers can access: eticket einvoice documents print itinerary PDF Agency Remarks are clearly visible in the print itinerary document on TripCase mobile. 26

27 Instant access to traveler documents contd. Travelers can access: eticket einvoice documents print itinerary PDF 27 Agency Remarks are clearly visible in the print itinerary document on

28 Importance of PE fields with TripCase

29 Importance of PE information with TripCase Using PE and PE/CC confirmation is sent trip will be imported into their TripCase account if the address in PE is associated with ANY account in the TripCase user database 1.PE 2.PE CC/ Using PE/BC confirmation is sent trip is NOT imported into the account 3.PE BC/ 29

30 A few things to remember... Upon creating a booking in Host at end transact (E, ER, ET, ) Trip (PNR) details flow into TripCase if you populated the PE field Same EM, EMI, EMT & EMX commands you use today Traveler could see the trip details, and Approve trip if needed TripCase application will send communication about upcoming trips to the account owner; which may or may not be the traveler as TripCase matches based on the address in PE field only No PE info => No trip imported into TripCase users account Upon doing an EM command in Host TripCase sends confirmation and imports trip if PE matched; otherwise trip is placed in park mode All registered users are on same confirmation Each unregistered user receives their own copy TripCase pre-populates their address in TripCase signup process If Agent, Travel Arranger/ Admin uses PE/CC or PE/BC, will know who s registered or no. PE From Override the agency specified From field set in the Configuration tool; Trip will not be imported into TripCase user account PE ADDRESS.COM FR/ 30

31 PNR Sync Enhancement

32 PNRs are automatically synced All migrated agencies now benefit from automatic PNR syncing. PNR changes made in the Sabre Red Workspace are instantly reflected in a traveler s TripCase account. Applies to both the mobile and web experience. We are unable to sync if name or address has been changed on the PNR. 32

33 Future Glimpse into TripCase Connect

34 2013 Product Road Map Partner plans TripCase Connect 1 st Quarter 2nd Quarter 2nd Half PNR Sync Itinerary translations Add PAX name to Trip Reminder and flight alerts Ad free offering Enhanced Premium feature opt-in through Connect Custom Connect Messages Admin capabilities Report dashboard

35 Migrating to TripCase

36 Steps to a successful migration... Premier NAM customers contact your Sabre Account Team All other customers, submit request through eservices using the Activation Request Form Visit Agency eservices to review documentation & sign up for training View documentation, FAQ s, previously recorded WebEx training session Review automation and current processes to implement any changes that may be necessary Send the Welcome to TripCase Intro letter Verify and complete your agency info in morning of activation Set up your templates Set up your agency thank you message and enable the message for your customers

37 Questions?

38 Thank You!