Quick Start Training Guide. Showings.com. Manage your showing activity with ease.

Transcription

1 Quick Start Training Guide Showings.com Manage your showing activity with ease.

2 Showings.com Quick Start Training Guide Topics Covered: Introduction Your Listings Schedule Showing Appointments Your Dashboard Agent Profile Summary Helpdesk Our mission is to provide quick and accurate information to every agent and home seller that uses our website Showings.com.

3 Showings.com :: Introduction Action Items: Get off to a quick start with these Showings.com basics. After this short tutorial, you ll be able to manage you re showing activity with ease. You ll save time and effort while providing better service to your clients, every day. Edit Listings Add Showing Instructions to your listings Determine Confirmation Type of showings Enter contact info for showing approvals Schedule Showing Appointments From MLS and your Showings.com Set-up Agent Profile Enter contact information Define Contact Preferences Enter Feedback Request messaging Sync showings to your online calendar

4 Showings.com :: Introduction Keep Everyone in the Loop Schedule appointments and manage all showing activity online. It s quick to schedule multiple showings at once with showing information neatly organized and easily shared. Showing agents appreciate not having to play phone tag to schedule a day s worth of showings. Listing agents and sellers love the quick showing notifications. And everyone benefits from being instantly and seamlessly connected to the day s showings.

5 Showings.com :: Introduction With CSS, there are three types of showings: Confirmation Types: GO is for listings which no pre-approval is necessary. Courtesy CSS will call and leave a message about the appointment, but the buyer s agent has approval to show the property. Appointment Required is for listings that require the seller s (or listing agent s) approval prior to showing to a prospective buyer.

6 Showings.com :: Introduction How People Communicate Stay connected and informed, all without making a call. You benefit by: No more missed showing opportunities Instant approvals Avoid time-killing phone tag Ease of use saves you time & effort Quickly approve showing requests from your mobile device. Manage your showing activity from anywhere. Android & Apple

7 Showings.com :: Getting Started Welcome to CSS Look for the Welcome to CSS , containing your new username and password. OR Contact the CSS Helpdesk at or for assitance with your username and login. Username and Password

8 Showings.com :: Login Login to Showings.com In your inbox, locate the Welcome to CSS . In it, you ll find your personal login information. After logging in, you ll be on your Dashboard. Next, let s edit a listing. You can always contact the CSS Helpdesk at or helpdesk@showings.com for assistance with Showings.com. Choose a listing here or there.

9 Showings.com :: Your Listings Edit Your Listings Next, choose a listing to review. Click the Edit Listing icon in the Options column. Click the Edit Listing icon.

10 Showings.com :: Your Listings Edit Listing Page: Keep your sellers connected and informed. On this page you should: Confirm listing info Choose who will confirm appointments Choose a Confirmation Type Enter Contact Information scroll down

11 Showings.com :: Your Listings Edit Listing Page (continued): Add Showing Instructions Scroll down to the Enter Showing Instructions box. Add/edit Showing Instructions Add Scheduling Restrictions if any Allow overlapping appointments if desired Do this for each listing. Finish Edit Listing Page then click Save Listing.

12 Showings.com :: Schedule Showing Appointment From an MLS Listing Page Click the Schedule a Showing with CSS link in the task bar. Click the schedule a showing link.

13 Showings.com :: Schedule Showing Appointment Configure Your Showing Date & Time Since you ve already selected a listing, we ll start with Step #3, Choose Times. Choose type of showing Choose a date & time Enter buyer s name* Confirm time of showing Date & Time Click the Confirm Times button. *Optional but recommended for security reasons.

14 Showings.com :: Schedule Showing Appointment Confirm Your Showing Date & Time Confirm your showing date & time on Step #4. You may click the black button to revise the date & time of the appointment. If all is correct, click the green button to finish. Click the Schedule Showing Now button.

15 Showings.com :: Schedule Showing Appointment Showing Appointment Confirmed You re done! More... Schedule More Showings Now! (Go to Step#1- to schedule multiple listings simultaneously) Print Manage Showings & Mapping Take it with you! Manage your showing activity from anywhere.

16 Showings.com :: Your Dashboard Manage All Your Showing Activity from Your Dashboard From here you can access: Upcoming Showings (for your buyers) Upcoming Showings (on your listings) All your Current Listings Agent Profile Feedback Reports Plus more...

17 Showings.com :: Your Dashboard There s so much you can do from your Dashboard. Let s start with Agent Profile Go to Profile and choose General.

18 Showings.com :: Agent Profile Agent Profile: General Confirm Your Contact Information: Name Address Photo Login Password Showing Code* Phone #(s) *An alphanumeric set of characters for the purpose of quick identification and security. This is optional. Enter your info and click Save.

19 Showings.com :: Agent Profile Agent Profile: Contact Preferences Get the information you need the way you want it. As a Listing Agent: Nightly Showing Report Showing Request Alert Listing agent receives notice that a showing has been requested. Showing Notifications Enter your preferences and click Save. As a Showing Agent: Approval Notifications as , text message or a call from CSS.

20 Showings.com :: Agent Profile Agent Profile: Feedback Requests Showing Agents automatically receive a Feedback Request after they ve shown a listing as an . Listing Agents determine the content of those requests by choosing one of many Feedback Surveys or creating a custom survey. Automatically collect feedback and easily share reports with your sellers. Click Save. Personalize your message and choose a survey. Choose # of reminders to showing agents.

21 Showings.com :: Calendar Agent Profile: Calendar Sync Now you can have your showings synced with your favorite calendar on your desktop computer and take them with you on your mobile device when you re on a showing tour. The Showing Instructions are included in the appointment details. Follow the on-screen instructions. Take it with you when you show!

22 Showings.com :: Summary Online Scheduling Made Easy with CSS Showings.com gives you the ability to manage showing activity when it s most convenient for you 24/7/365. Like all successful agents, you re looking for ways to streamline your work and be more efficient. Showings.com gives you a powerful set of productivity tools that make short work out of a long day. Showings.com is an essential part of an agent s daily life. It s a smarter, quicker and more effective way to handle showing activity in less time with less effort. Say good-bye to phone tag and hello to a greater level of productivity.

23 Showings.com :: 7 Day Helpdesk Real People Ready to Assist You When Needed We know you re busy. We built Showings.com to make managing your showing activity easier for you. If you have a technical question or concern using Showings.com, you may contact a real person at CSS for assistance. CSS provides a Support Team to assist you with the use of our website, every day. Helpdesk: Call or helpdesk@showings.com Live Chat: From the Dashboard, hover over HELP, choose Contact Us, then click the Live Chat icon. Support Hours: Monday Sunday 8:00 a.m. 9:00 p.m.