Manual. Balance inquiry. Log in. Preparation. Transaction approval. Payment transaction. Account statement inquiry. User Management.

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2 Manual Search Preparation Log in Balance inquiry Account statement inquiry Payment transaction Transaction approval Transaction status verification Reports User Management FAQs Contact us Download manual

3 Manual Log in First log-in Log in Search Page 7 9

4 Manual Account Statement Inquiry Today s Account Inquiry Prior Day s Account Inquiry Search Page 13 16

5 Manual Payment transactions By generating file and uploading By keying in each transaction Search Page By using KBank Excel Template

6 Manual Transaction approval Via website Via K-Corporate Mobile Banking Search Page 42 46

7 Manual Reports Today s Account Statement Report Prior Day s Account Statement Report Transaction Report Search Page

8 Manual Transaction status verification Before approval After approval Search Page 53 56

9 Manual FAQs General questions Preparation Basic use Balance inquiry Account statement inquiry Payment transactions Transaction approval Transaction status verification Search Page

10 Log in to KBank website at Download K-Cash Connect Plus Manual 1 2 Download manual 1

11 3 4 Download manual 2

12 5 Download manual 3

13 Required equipment and software Preparation 1 PC, Notebook, Tablet, Smartphone for Internet connection 2 Web Browsers: IE V.8+, Google Chrome V.4+, Mozilla Fire Fox V , Safari V.4.2+, Opera V The system supports Adobe Acrobat reader 6.0+ Note: In case K-Cash Connect Plus is used by authorizer via K-Corporate Mobile Banking, ios version 8.0+ or Android version 4.0+ is required. 4 KBank will supply the following. 1. User ID mailer 2. Password mailer 3. PIN mailer to be used with Secure Pass/Token 4. Secure Pass/Token Preparation 4

14 User ID and Password mailers 1 Notice Reference No. must be the same as User ID, Password and PIN mailer No. บร การ K-Cash Connect Plus ( ) ( ) ( ) 2 User ID mailer No. [010] 3 Password mailer No.[011] ( ) ( ) PIN mailer for Secure Pass/Token 4 User ID 5 Password ( ) ( ) PIN mailer No. [011] 7 PIN Preparation 5

15 How to check readiness of Secure Pass/Token 1 Press the triangle button at the bottom right to switch on. 2 Enter 4-digit PIN obtained from the PIN mailer. **** PIN (1111) 33. The screen displays New PIN. Enter 4 the new PIN. The screen displays _ Pin Conf Re-enter the 4-digit PIN to confirm. **** **** 5 The screen displays APPLI now ready for use. -. The device is Preparation 6

16 First log-in Log in to K-Cash Connect Plus at First log-in 7

17 7 5 Enter User ID 6 Enter Password Click Login When you first log in, you are required to change password Enter Password obtained from PIN mailer No. (011) Enter New Password established by yourself per KBank conditions Enter Confirm Password 11 Click Change Notes: Password must contain 8-16 characters. Password is case sensitive; the K (upper case) is not the same as k (lower case). Password must have at least one letter and one number1 New password must not match the five previously used password. You are required to change password once every three months. First log-in 8

18 Log In Log in to K-Cash Connect Plus at Log In 9

19 7 5 Enter User ID. 6 Enter Password. Click Login. When successfully logging to K-Cash Connect Plus, the screen will display the following. User ID Company Code Company Name Cancel Pending Transaction Nov 18 21:08 System will display messages,as following screen, to warning before auto scrap transactions. Message The screen will display Announcement & News to inform users about annual maintenances or News The K-Cash Connect Plus main page comprises the following menus. : Back to main page : Balance inquiry and account statement : Prepare payment transaction : Print account and payment transaction report : Change language : Change password : Switch client Log In 10

20 Switch clients Log in to K-Cash Connect Plus 1 Click to switch client 2 List of companies (clients) 3 Click to switch client Log In 11

21 Balance Inquiry Log in to K-Cash Connect Plus 1 Choose the Account menu and the screen will display Account Info 2 Choose the Account Summary menu 4 Outstanding balance shown for each account 3 Available balance Notes: Available Balance means cash that can be withdrawn, excluding cheques pending collection. Outstanding Balance means the amount in the account, including cheques pending collection. Balance Inquiry 12

22 Log in K-Cash Connect Plus Today s Account Inquiry 1 Choose the Account menu and the screen will display Account Info. 2 Choose the Account Summary. 3 Choose the account 4 Click Filter 5 Details of the selected account and account activity are displayed. 6 Details of Today s Account Activity 7 Select the file format and save Today s Account Inquiry 13

23 Account activity can be saved in four formats as follows. 1. For CSV format, choose 2. For TXT format, choose (For existing format, you should use item 3 TXT New ) 3. For TXT New format, choose This format adds details of cheque No. in the Cheque Number column. 4. For XLS format, choose Example: To save data in CSV format, choose 1 Click CSV Click Open to view data. Click Save to save data for later use. 2 If you click Save to save data for later use, the screen will display the following. Click Open to view data. Click Open folder to access the folder for keeping data. Click View downloads to access View and trace your downloads to view data. 3 Today s Account Inquiry 14

24 Example: Data in CSV format Today Statement Example: Data in TXT format Data in TXT new digit cheque No. Example: Data in XLS format ด รายการเด นบ ญช ย อนหล ง Today s Account Inquiry 15

25 Prior Day s Account Inquiry Log in to K-Cash Connect Plus 1 Choose the Account menu and the screen will display Account Info 2 Choose the Account Summary menu 3 Choose the account 4 Click to select the period 5 6 Click Filter Example: Date range is Selected. 7 Select the file format and save 5 Click (calendar) to specify start and finish date. Prior Day s Account Inquiry 16

26 Notes: How to choose period 1. Current Week means to view this week s account activity. 2. Yesterday means to view yesterday s account activity. 3. Last Week means to view last week s account activity. 4. Current Month means to view this month s account activity. 5. Last Month means to view last month s account activity. 6. Date range means to view account activity at a specific date range (over the previous six months). Account activity can be saved in four formats as follows. 1. For CSV format, choose menu 2. For TXT format, choose menu (For existing format, you should use the format TXT New per item 3 ). 3. For TXT New format, choose menu This format adds details of cheque No. in the Cheque Number column. 4. For XLS format, choose menu Example To save data in CSV format, click Click CSV 1 Click Open to view data. Click Save to save data for later use. 2 Prior Day s Account Inquiry 17

27 In case you click Save to save data for later use, the screen will display the following Click Open to view data. Click Open folder to access the folder for keeping data. Click View downloads to access View and trace your downloads to view data 3 Example: Data in CSV format Example: Data in TXT format Prior Day s Account Inquiry 18

28 Example: Data in TXT New format digit cheque No. Example: Data in XLS format Prior Day s Account Inquiry 19

29 Prepare payment transactions with new files and upload Log in to K-Cash Connect Plus 1 Choose the Payments menu and the screen will display Payments Choose the File Upload menu. 2 3 Choose the Upload menu 4 Click field. at the Map Code 5 Choose the service such as DCT-DIRECT CREDIT. Prepare payment transactions with new files 20

30 Click 6 at Debit Account No. field 7 Choose the account to be debited. Prepare payment transactions with new 21

31 8 Click Browse 9 Choose the file to be uploaded Note: Excel program and steps for creating new files (document name: Excel Template 2.5.2) can be downloaded from KBank website. 10 Click Open Prepare payment transactions with new 22

32 11 Click Upload 12 Completed status will be displayed. Notes: Status of new files 1. Completed means the file can be successfully submitted. 2. Rejected means the file format is correct but the does not conform to the conditions earlier agreed with KBank. 3. Aborted means the file format is not correct. Prepare payment transactions with new 23

33 Check status of the transaction/file submitted to the Bank s system 13 Choose the Payments menu and the screen will display Payments Choose the Payments menu. 14 For My Auth status means the file already submitted to authorizer. 15 Notes: Transaction status 1. For My Auth means the transaction is waiting for approval. 2. For Verification means the transaction is ready to be verified before being submitted to the authorizer (if any). 3. For Repair means the transaction is waiting for repair. For example, the beneficiary account is found incorrect, the transaction must be repaired by the maker before being submitted to the authorizer. Prepare payment transactions with new 24

34 Prepare payment transactions by keying in each transaction Log on to K-Cash Connect Plus 1 Choose the Payments menu and the screen will display Payments 2 Choose the Payment menu. 3 Choose the New menu. 4 Choose the service such as BAHTNET Prepare payment transactions with new 25

35 5 Click in the Debit Account field to choose the debit account. The screen shows that information request has been successfully saved. 8 7 Choose Update 6 Enter Batch Reference (comprising 16 numbers or English letters) Prepare payment transactions with new 26

36 BNESUPP Choose the Add Inst 9 10 Click Adhoc Beneficiary to key in beneficiary details. Prepare payment transactions with new 27

37 11 Enter beneficiary name. For BATHNET, the beneficiary name must be in English 12 Click to choose the beneficiary bank. Choose the beneficiary bank. 13 Prepare payment transactions with new 28

38 14 Click to choose branch of the beneficiary bank. 15 Choose branch of the beneficiary bank Prepare payment transactions with new 29

39 16 Enter the beneficiary account 17 Click Save to save the beneficiary account. Prepare payment transactions with new 30

40 The saved data is displayed. 18 Click (calendar) to specify the payment date Prepare payment transactions with new 31

41 Specify the payment amount 5,000, Click at the Charge to field and Select Charge To. Client means debit fee from the client (company). Beneficiary means debit fee from the beneficiary Choose the Save menu. 21 Reference No. is automatically generated. 22 The screen shows that the data has been successfully saved. Prepare payment transactions with new 32

42 After the first beneficiary data has been saved, if more beneficiaries are to be saved, choose the Back menu Click Add Inst 23 Then, follow the steps and the status For Submit will be displayed. Add beneficiaries Prepare payment transactions with new 33

43 Add beneficiaries BNESUPP Click to choose transaction to submit for approval. Then will be displayed. BNESUPP For My Auth 26 The transaction status is changed to For My Auth which means the transaction is pending approval. Prepare payment transactions with new 34

44 Macro Settings for Excel Template Open and set Macro options before first use: Macro settings for Microsoft Excel Click 2 กดป ม Excel 3 Select the Trust Center 4 Click Trust Center Settings Excel Template

45 5 6 Select the Macro Settings Choose Enable all macro 7 Click OK Click OK to return to Excel Template main page 8 Excel Template

46 Macro settings for Microsoft Excel Open and set Macro options before first use. 1 Choose File Menu 2 Select Options 3 Select Trust Center 4 Select Trust Center Settings Excel Template

47 5 Click Enable all macros 6 Select Macro Settings 7 Click OK Click OK to return to Excel Template main page 8 Excel Template

48 How to Save Payment Data in Excel Template Once Macro options have been set, payment data may be saved in the Excel Template spreadsheet: Open and enter payment data as shown: Company Name Debit account Effective date 4 5 Choose service Choose party responsible for Payer : Charge payer Beneficiary : Charge beneficiary Excel Template

49 6 7 Mr. Somchai Thaimna Choose Bank Code Enter beneficiary name (English only for BahtNet) Enter beneficiary account Transfer amount Beneficiary reference No. Note: Multiple payment transactions may be entered by repeating steps Mr. Somchai Thaimna Mr. Thana Deejai Mr. Boonchai Mr. Suchart Rakdee Click Generate Text File Excel Template

50 12 Click Yes to generate file. 13 Select location to save 14 Enter file name (in English) 15 Click Save 16 File saved for upload to K-Cash Connect Plus Excel Template

51 Log in to K-Cash Connect Plus Transaction approval via website 1 Choose the Payments menu and the screen will display Payments 2 Choose Payments menu Click Authorize 3 Choose Show All or the desired period. Choose For My Auth status. Click to choose the transaction to approve. Then will be displayed. Note: Transaction approval is subject to date and time condition as agreed upon with KBank. 6 When you click Authorize, the screen will display TOKEN Transaction Auth. Secure pass/token serial number of the authorizer will be displayed Authorization via website 42

52 Check if the Secure Pass/Token serial number on the screen corresponds to that at the back of the device (the last 8 digits). 8 Switch on Secure Pass/Token to start. Click to switch on Enter 4-digti PIN The screen shows APPLI -. Click **** The 8-digit Challenge Code will be displayed. 9 Choose the Request Challenge menu. Authorization via website 43

53 11 The device displays Enter the 8-digit Challenge Code from the screen into the Secure Pass/Token. The device will display a new set of 8-digit number (Response Code) Enter 8-digit Response Code into the Response field. 13 Click Ok. 14 Transaction approval ends. The status is now changed from For My Auth to Sent to Bank. Authorization via website 44

54 Conditions for data submission and debit for each type of service Product Group Product Day Period Debit Date Limit per transaction 1.Internal funds transfer Inter Account Transfer Effective before hrs 2, Funds transfer to a trade partner Third Party Transfer Effective before with a KBank account hrs Direct Credit Effective before hrs KBank Payroll Effective before hrs Effective upon approval of transaction Effective upon approval of transaction Effective before hrs Effective upon approval of transaction 10,000,000 Baht 10,000,000 Baht 5,000,000 Baht 3,000,000 Baht 3.Funds transfer to a trade partner with other bank account Smart Credit Next Day Effective before hrs two business days in advance Effective before hrs two business days in advance 2,000,000 Baht Smart Credit Same Day Effective before hrs Effective upon approval of transaction 2,000,000 Baht Smart Payroll Effective before hrs two business days in advance Before hrs two business days in advance 2,000,000 Baht BahtNet Effective before hrs Effective upon approval of transaction 10,000,000 Baht 4.Issue of cashier cheque on behalf of the company Cheque Direct Before hrs two business days in advance Cheque Direct Express Effective before hrs Before hrs one business day in advance Effective upon approval of transaction 10,000,000 Baht 10,000,000 Baht Authorization via website 45

55 Transaction Approval via K-Corporate Mobile Banking How to log in to K-Cash Connect Plus via K-Corporate Mobile Banking Steps before logging in to the system 1. Download the app from App Store or Play Store 2. Search for K-Corporate Mobile Banking. After the app has been completely downloaded, the Icon will be displayed on screen. Download Application K-Corporate Mobile Banking from App Store/Play Store K-Corporate Mobile Banking Log in to K-Corporate Mobile Banking from your smart phone. 1 Click to activate and the screen will display Login 2 Click Login Enter User ID obtained from User ID mailer No. [010] Enter Password obtained from Password mailer No. [011] Click Login Approval via mobile phone 46

56 Remarks: When first logging in to the system, you are required to change User ID or Password. The new password entered on your mobile phone will also be the password for the website. Enter Password obtained from Password mailer no. (011). Enter New password established by yourself per the Bank criteria. Click Confirm new password. Click OK. New password must contain 8-16 characters. Password is case sensitive; K (upper case) is not the same as k (lower case). Password must consist of at least one letter and one number. Password must not match any of the five previously used password. You are required to change password every three months. When successfully logging in to K-Cash Connect Plus, the screen will display the following. Company s name User ID Number of transactions pending approval Main menu Log out Settings View balance Approve Check approved transaction Approval via mobile phone 47

57 Balance inquiry Account type Account no. 2 Account name Click to view more details. 1 Back The screen displays more account details such as OD limit. The screen displays available balance and outstanding balance. Approval via mobile phone 48

58 Transaction approval Click and the screen will display the following. 1 Number of transactions pending approval Service name Debit account number Number of Transactions ฟ Effective date Company s Amount Click to view more details. Back Approval via mobile phone 49

59 After transaction details have been fully verified, choose the transaction to be approved as follows. 2 Click to choose the transaction and will be displayed. 3 Click Approve. The screen displays the transaction details Check if the Secure Pass/Token number on the screen corresponds to the CHALLENGE number at the back of the device RESPONSE (the last 8-digit number). Approval via mobile phone 50

60 5 Switch on the Secure Pass/Token to start Click to switch on. Enter 4-digit PIN The screen shows APPLI- Click **** 6 Click CHALLENGE. The screen will displays Challenge Code (8 digits). 7 The device displays Enter the 8-digit Challenge Code from the mobile screen into the device. The device will display a new set of 8-digit number (Response Code) Approval via mobile phone 51

61 Enter the Response Code (8 digits) into the Response field. 9 Click Confirm After confirming, e-slip will be displayed as follows (depending on the debit account). Approval via mobile phone 52

62 Log in to K-Cash Connect Plus Check transaction status before approval 1 Choose the Payments menu and the screen will display Payments 2 Choose the Payments menu. 3 4 Click to choose Show All or the desired period. Choose Show All or the desired status. 5 The screen displays status. Check transaction status 53

63 Remarks Definition of Transaction status 1. Draft means the transaction has not been completed yet.. 2. For Submit means the transaction has been prepared for submission to authorizer. 3. For Auth means the prepared transaction is pending approval. 4. For My Auth means the transaction requires approval from the specific authorizer. 5. For Verification means transaction must be verified before being submitted to authorizer. 6. For Send means the transaction has been approved, pending sending of instruction to KBank. 7. Sent to Bank means the transaction has already been approved and sent to KBank. 8. For Repaired means pending correction. 9. Rejected means authorizer rejects payment transaction. 10. Debited means KBank has debited the client s account. 11. Debit Failed means KBank cannot debit the client s account due to insufficient funds in the account. 12. Processed means KBank has already credited the beneficiary s account. 13. Unsuccess Credited means KBank cannot credit the beneficiary s account. 14. Deleted means the transaction has been deleted. Example: The screen shows the For Auth status. The screen displays transaction status. Check transaction status 54

64 Example: How to check For Repair transaction status. 1 Click For Repair 2 The screen displays the cause for data preparation failure. 3 Click For Repair on the beneficiary s name to check the cause of failure in detail. 4 The screen displays the cause for failure to submit the file in detail. Check transaction status 55

65 Transaction status verification after approval Log in to K-Cash Connect Plus 1 Choose the Payments menu and the screen will display Payments Payments 2 Choose the Payments menu. 3 4 Click to choose the desired period or Show All. Click Show All and choose Sent to Bank. 5 Click Show All and choose Sent to Bank. Check transaction status 56

66 Remarks: Definition of Transaction status 1. Processed means KBank has already credited the beneficiary s account. 2. Debit Failed means KBank cannot debit the client s account due to insufficient funds in the account. 3. Unsuccess Credit means KBank cannot credit the beneficiary s account. Example: How to verify Debit Failed transaction status after approval is made The screen shows payment result detail. 6 Debit Failed The screen displays causes. Check transaction status 57

67 Example: How to verify Unsuccess Credit Payment failed transaction status after approval is made. Unsuccess Credit The screen displays causes. Check transaction status 58

68 Log in to K-Cash Connect Plus Today s Account Statement Report 1 Choose the Reports menu and the screen will display the Reports. 2 Choose the View Reports menu. 3 Click to choose the report. 5 4 Choose the Account Statement Report. Click Filter. Today s Account Statement Report 59

69 Remarks: Report names 1. Today s Inquiry Detail means a report that shows details of today s account statement. 2. Today s Inquiry Summary means a report that shows summary of today s account statement. 3. Prior day s Inquiry Detail means a report that shows details of prior day s account statement. 4. Prior day s Inquiry Summary means a report that shows summary of prior day s account statement. Choose Today s Inquiry Detail. Click On Demand. or choose Today s Inquiry Summary. Click On Demand. 6 Example: Today s Inquiry is chosen. 9 Click Generate. 7 8 Click to view all accounts. Choose the account number to view report. Enter starting and ending hours, followed by minutes to specify a timeframe. Today s Account Statement Report 60

70 If you click Save to keep data for later use, the screen will display the following. 10 Click Open to view data. Click Save to save data for later use 11 Click Open to save data. Click Open folder to access the folder for storing data. Click View downloads to access View and trace your downloads to view data Today s Account Statement Report 61

71 Example: Today s Inquiry -Detail If you want Today s Inquiry Summary, follow steps 6-11 again and the screen will display the report you want. Example: Today s Inquiry - Summary Today s Account Statement Report 62

72 Log in to K-Cash Connect Plus Prior Day s Account Statement Report 1 Choose the Reports menu and the screen will display the Reports. Choose the View Reports menu Click to choose the report. Choose the Account Statement Report. Click Filter. Prior Day s Account Statement Report 63

73 Remarks: Report names 1. Today s Inquiry Detail means a report that shows details of today s account statement. 2. Today s Inquiry Summary means a report that shows summary of today s account statement. 3. Prior day s Inquiry Detail means a report that shows details of prior day s account statement. 4. Prior day s Inquiry Summary means a report that shows summary of prior day s account statement 6 Choose Prior Day's Inquiry - Detail. Click On Demand. Or choose Prior Day s Inquiry Summary. Click On Demand. Click (calendar) to establish the start and end of entry date Click Generate Click 8 to view all accounts. 9 Choose the account number to view report. Prior Day s Account Statement Report 64

74 Click Open to view data. Click Save to keep data for later use. If you click Save to keep data for later use, the screen will display the following. Click Open to view data. Click Open folder to access the folder for keeping data. Click View downloads to access View and trace your downloads to view data. 11 Prior Day s Account Statement Report 65

75 Example: Prior Day s Inquiry Detail Report If you want Prior Day s Inquiry Summary Report, follow steps 6-11 again and the screen will display the desired report. Example: Prior Day s Inquiry Summary Report Prior Day s Account Statement Report 66

76 Payment Reports Log in to K-Cash Connect Plus 1 Choose the Reports menu and the screen will display the Reports. Choose View Reports menu Click to choose the report. 4 Choose Payment Report. Click Filter Choose Payment Detail and click 6 On demand Click 7 Enter the date to view report. 8 to view all accounts 9 Click to choose the account. 10 Click Generate. Payment Reports 67

77 11 1 Click Open to view data. Click Save to save data for later use. If you click Save to save data for later use, the screen will display the following. Click Open to view data. Click Open folder to access the folder for storing data. Click View downloads to access View and trace your downloads to view data. 12 Payment Reports 68

78 Example: Payment Detail Payment Reports 69

79 Frequently asked questions General questions 1. Q: How do I apply for K-Cash Connect Plus? A: Call K-BIZ Contact Center at , send to K_BIZ_CONTACT_CENTER@KASIKORNBANK.COM or contact your RM. 2. Q: Who do I contact if I encounter a problem using K-Cash Connect Plus? A: Call K-BIZ Contact Center at or send to K_BIZ_CONTACT_CENTER@KASIKORNBANK.COM 3. Q: How can I acquire a K-Cash Connect Plus Form and Manual? A: You may download the Form from KBank website: General questions 70

80 Access General questions 71

81 Preparation 1. Q: What are the system requirements for K-Cash Connect Plus? A: K-Cash Connect Plus System requirements: 1. PC, Notebook, Tablet, Smartphone 2. IE V.8+, Google Chrome V.4+, Mozilla FireFox V , Safari V.4.2+, Opera V Adobe Acrobat reader Q: Through what mobile phones can transactions be approved? A: Android and ios based smart phones such as Samsung S7 and iphone 5 may be used. คาถามท วไป Preparation 72

82 Basic use 1. Q: What should I do if I forget my password or if the password is locked? A: You may take one of the two actions. If you are a viewer/maker/authorizer 1: Contact your system administrators Inform your company s two administrators of the problem. 2: Send the K-Cash Connect Plus Form to KBank. To download the Form: Access Log in 73

83 Example: Request for password reset Log in 74

84 2. Q: How do I change Password? A: Log in to the system and follow these steps. 1 Click to change password Enter the existing password Enter the new password Re-enter the new password to confirm. Remarks: Password must contain 8-16 characters. Passwords are case sensitive: K (upper case) is not the same as k (lower case). Password must consist of at least one letter and one number. Password must not be the same as any of the five previously used passwords. Password must be changed every three months 3. Q: Upon entering a password, the following error appears: User ID or password incorrect. Please try again. Why? A: The User ID and/or Password was incorrectly entered. Log in 75

85 4. Q: If the administrator cannot access the system due to forgotten or locked password, what should the administrator do? A: Contact KBank to resolve this problem. The K-Cash Connect Plus Form may be downloaded from the KBank website: Access Log in 76

86 Balance inquiry 1. Q: K-Cash Connect Plus displays two types of account balance. What is the difference between them? A: The two types are outstanding balance and available balance. The outstanding balance is the amount in the account including deposited cheques that have not yet cleared. The available balance is the amount that can be withdrawn; it excludes deposited cheques that have not yet cleared. Example: The outstanding balance is 1,100 Baht and the available balance is 100 Baht. This means that 100 Baht is available for withdrawal; the 1,000 Baht difference is the total of deposited cheques that have not yet cleared. Learn more about account balance in the Manual, page Q: Can balance data be saved as a file? A: Yes. Do the following to save balance data as an Excel file. Log in to K-Cash Connect Plus 1 Choose the Account menu and the Account Info will be displayed. 2 Choose Account Summary menu. 3 Click Open to view data Click Save to save data for later use. Balance Inquiry 77

87 Click Open to view data. Click Open folder to access the folder for keeping data. Click View downloads to access View and trace your downloads to view data. Example: Balance by type of account in Excel format. 4 Balance Inquiry 78

88 Account Activity 1. Q: For how long does account activity remain available for display on statements? A: Account activity remains available for six months. 2. Q: In what file formats may account statements be saved? A: Statements may be saved in four file formats. See Manual page 13 for instructions on saving account statements. Account Activity 79

89 Payment transactions 1. Q: Please let me know about conditions for sending data and debiting on K-Cash Connect Plus. A: Conditions for sending data and debiting can be classified by services as follows. Product Group Product Day Period Debit Date Limit per transaction 1.Internal funds transfer Inter Account Transfer Effective before 19:00 hrs 2.Funds transfer to trade partner Effective before 19:00 with KBank account Third Party Transfer hrs 3 Funds transfer to trade partner with other bank account 4 Cashier cheque issuance on behalf of the company Direct Credit KBank Payroll Effective before 19:00 hrs Smart Credit Next Day Effective before 15:30 hrs two business days in advance Smart Credit Same Day Effective before 10:00 hrs Smart Payroll Effective before 15:00 hrs two business days in advance BahtNet Effective before hrs Cheque Direct Effective before 15:00 hrs two business days in advance Cheque Direct Express Effective before 15:30 hrs Effective upon transaction approval Effective upon transaction approval Effective before 20:00 hrs Effective before hrs Effective upon transaction approval Effective before 15:45 hrs two business days in advance Effective upon transaction approval Effective before 15:45 hrs two business days in advance Effective upon transaction approval Effective before 15:00 hrs one business day in advance Effective upon transaction approval 10,000,000 Baht 10,000,000 Baht 5,000,000 Baht 3,000,000 Baht 2,000,000 Baht 2,000,000 Baht 2,000,000 Baht 10,000,000 Baht 10,000,000 Baht 10,000,000 Baht 2. Q: Can Thai characters be used to name uploaded files? A: No. Uploaded file names must be in English. Payment Transactions 80

90 Transaction approval 1. Q: How can I determine whether there is a problem with my company s Secure Pass/Token? A: Take the following steps. 1. Switch on the device; the eight-digit number shown corresponds to the S/N on the back of the device. 2. And you cannot continue to use the device. Example: The Secure Pass/Token is not functioning. 2. Q: What can we do if the Secure Pass/Token is not functioning and the company needs to approve urgent transactions? A: Transactions may be approved via SMS OTP instead. Access KBank website and download the Form: Access Transaction Approval 81

91 3 5 Transaction Approval 82

92 Example: Request for new Secure Pass/Token and temporary SMS OTP approval Transaction Approval 83

93 3. Q: Why is the Secure Pass/Token locked? What should we do? A: An incorrect PIN has been entered five consecutive times. You may download the Form to request that KBank unlock the PIN: Access KBank website at Transaction Approval 84

94 Token Pin 7 digits Transaction Approval 85

95 4. Q: What is the approval status of a transaction that requires more than one authorizer but has been approved by only one? A: When the transaction has been approved by only one authorizer, the approval status will be For Auth. After being fully approved per conditions, the status is Sent to Bank. More on checking transaction status can be found on Manual page Q: If a transaction has been approved by one authorizer but requires another approval, can it be cancelled? How? A: Yes. The authorizer who has not yet approved the transaction may log in to the system and reject the transaction. 6. Q: I need to cancel a transaction that has been approved and the request sent to KBank. What should I do? A: Download the Form to request that KBank cancel the transaction per the following conditions. Product Conditions for transaction cancellation before account debiting Remarks Inter Account Transfer Third Party Transfer Direct Credit KBank Payroll Smart Payroll Smart Credit Next Day Smart Credit Same Day BahtNet Before 17:00 hrs one business day in advance Before 15:30 hrs three business days in advance Before 15:30 hrs one business day in advance. Before 14:45 hrs one business day in advance Cancellation request must be made before the effective/debiting date per the conditions. Transaction Approval 86

96 Cheque Direct Product Cheque Direct Express Conditions for transaction cancellation before account debiting Before 15:00 hrs three business days in advance Before 15:30 hrs one business day in advance Remarks Cancellation request must be made before the effective/debiting date per the conditions. Steps for downloading the Form to request a transaction cancellation: Access Transaction Approval 87

97 Transaction Cancellation Form Transaction Approval 88

98 Example: Request to cancel transaction 7.Q: Can transaction be approved now and effective retroactively? A: No. If you wish to approve such a transaction, the system will offer to change the transaction with a new effective date depending on the service. Select OK to accept the change. Transaction Approval 89

99 Transaction status verification 1. Q: What does the transaction status Completed mean? A: Completed means the person preparing data has successfully uploaded the file. Following that, the status will changed to For Auth, pending authorizer approval. Manual for checking transaction status can be found on Page Q: How can we know that the transaction has been approved by executive? A: An approved transaction has the status of Sent to Bank. 3. Q: How can I check the results of funds transfers? A: See Manual page 56 for checking transaction status. Transaction status verification 90

100 Reset Password User Management Log in to Corporate User Management at Enter your User ID 6 Click OK 5 Enter Password Reset Password 91

101 Administrator logs in to Corporate User Management (reset requires two administrator approvals) Enter Company Id: the portion of the User ID 5 Click Search Company Company s name displayed 6 Click Search and User ID is displayed. 7 Click to request User ID 8 Click OK to confirm. Another administrator Reset Password 92

102 Log in a second administrator logs in to Corporate User Management Enter Company Id: the portion of the User ID 5 Click Search Company Company name displayed. 6 Click Search and User ID will be displayed. Click 7 to approve action. User details displayed for verification. Reset Password 93

103 8 Click Approve to approve action. 9 Click OK and the new User ID will be sent to the client via registered . Example: received after request for password reset. Note: The user will be required to change the User ID received by upon first logging in to the system. Reset Password 94

104 Unlock User Log in to Corporate User Management at Enter your User ID 6 Click OK 5 Enter Password Unlock User 95

105 An administrator logs in to Corporate User Management (two administrator approvals required) Enter Company Id: the portion of the User ID 5 Click Search Company Company name displayed 6 Click Search ; Users are displayed. 7 Click to request unlock. User details displayed for verification. Unlock User 96

106 8 Locked in the BASIC PASSWORD field indicates User is locked out. Click 9 Click Submit to request unlock. 10 Click OK Log in a second administrator logs in to Corporate User Management Unlock User 97

107 4 Enter Company ID: the portion of the User ID 5 Click Search Company Company name displayed 6 Click Search ; Users are displayed. Click 7 to approve action User details displayed for verification. 8 Click Approve to approve action. 9 Click OK ; the system will send informing the user that access via existing user id and password has been restored. Unlock User 98

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