Order Type Order time (Day 0) Delivery day VOR Before 4pm Day 2 After 4pm Day 3 STOCK Before 4pm Day 3 After 4pm Day 4

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1 PARTS & SERVICE 21 st January 2016 PARTS & SERVICE NEWSLETTER 1408 TO ALL PEUGEOT PARTS DISTRIBUTORS For the attention of the Dealer Principal and Parts Manager Dear Sir/Madam PARTS DISTRIBUTION PROCESSES AND CONTACTS Please find below latest information regarding Parts Distribution contacts and processes to be passed on to the relevant members of staff within your Dealership. Contact us Opening hours: 8am - 4pm Phone: Please note that we have high call volumes before 11am and it may be quicker to send an . for queries regarding credits, claims and invoicing: partscredit@mpsa.com for all other queries: partsdistribution@mpsa.com Please always quote your Dealer code in all s. Backorder s Please ensure that we have a valid address for your Parts department to send responses to backorder notifications and backorder bulletins. Please also consider using a generic or shared to cover for absence or change in personnel. To update your contact details, please send an to partsdistribution@mpsa.com stating your Dealer code and the contact address. Backorder Notifications We aim to respond to all backorder notifications within 24 hours. Please do not raise a backorder notification until the expected delivery date has been exceeded. This also applies to Sold Not Stocked Items and Coded Parts. Sold Not Stocked Parts Please note that we have been working to improve our logistics flow in 2015 and Sold Not Stocked Items ordered before 4pm will now have their delivery delay reduced by 24 hours. Order Type Order time (Day 0) Delivery day VOR Before 4pm Day 2 After 4pm Day 3 STOCK Before 4pm Day 3 After 4pm Day 4 Peugeot Motor Company PLC Registered Office: Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND. Registered in England No Tel.: +44 (0) Fax: +44 (0) Peugeot Motor Company PLC is authorised and regulated by the Financial Conduct Authority. Rev (01/2010)

2 PARTS & SERVICE NEWSLETTER 1408 Page 2 of 2 Damage Claims For all damage claims, a photograph of the damaged part is to be sent to quality.department@mpsa.com. If the part is required to be returned the quality department will contact you within 7 days. After 7 days the part can be scrapped. A guide on how to manage claims in IAC is attached in Appendix 1. Dealer Helpdesk For system access issues, lost orders, missing documents on edoc, please contact the Helpdesk directly on CHEMA (Chemicals Health & Environment Management Application) CHEMA (Chemicals Health & Environment Management Application) is a new application for accessing Product Safety Data Sheets, Technical datasheets and CLP regulation labels and replaces the previous QUICKFDS application for the entire network. A user guide is attached as Appendix 2. The information stored on this site can be used to prepare documents and Risk Assessments to meet COSHH, REACH and CLP regulations. This new site can be accessed via the website: QUICKSDS will redirect you to CHEMA and the parts packaging is progressively being updated to display the new CHEMA website. Yours faithfully ANDY HALL DIRECTOR BUSINESS DEVELOPMENT

3 Guide to Managing Claims in IAC / Polaris PARTS & SERVICE NEWSLETTER 1408 APPENDIX Page 1 of 8 This guide covers: 1) How to create a claim in IAC / Polaris 2) How to print a parts return label 3) How to check the status of claims and surcharges 1) How to Create a Claim in IAC / Polaris On the main menu choose Claim & then Claim creation with invoice ref. Add the invoice number to this field and choose the appropriate claim type (see below) Invoiced & not received = Missing parts from within a module When the incorrect quantity or part is received Claims for VOR orders must be made within 2 days of receipt and STOCK orders must be made within 5 days. Parts must be reordered to validate the claim. Quality = A damaged, incomplete or incorrectly labelled part Claims for VOR orders must be made within 5 days of receipt and STOCK orders must be made within 20 days. Parts must be reordered to validate the claim.

4 PARTS & SERVICE NEWSLETTER 1408 APPENDIX 1 Page 2 of 8 New parts return = Request to return parts ordered incorrectly or no longer required Parts must have been purchased within the last 30 days. The part must be on the list of parts approved for return (over 96% of parts are approved for return) and have a retail value of or above. A standard 15% handling charge will be applied. Claim transportation = Missing or damaged modules (A module is defined as any crate, stillage, picpac or single part with an address & module label attached). For whole modules that have not been delivered or the contents are damaged Missing modules must be claimed by 11am and damage by 3pm on the day of delivery Parts must be reordered to validate claim A Parts Distribution reference is also required to validate the claim Next select the correct order reason code from the drop down menu (see below) 1) Invoiced & not received claim order reasons S01 Short shipped on STOCK - use when a part is missing from a STOCK order S02 Short shipped on VOR - use when a part is missing from a VOR order S03 Wrong part received - use when another part is received instead of the part ordered Note: If you receive an incorrect part please return it to Tile Hill with a wrong parts shipped label. 2) Quality Claim order reasons Q01 Part damaged, packaging intact Q02 Part damaged, packaging damaged Q03 Incomplete Part Q04 Part with incorrect label - use when the part is damaged but the part packaging shows no sign of damage - use when the part is damaged and the part packaging shows sign of damage - use when the part received is missing a component part or is not to specification - use when the part inside the packaging does not match the part number on the label Note: Please send a photo to qualitydept@mpsa.com for any damaged parts with reason code Q01 and Q02. 3) New Parts Return order reasons N01 Ordering error N03 Permission to return - use when the part was ordered incorrectly - use to return a part that is no longer required

5 PARTS & SERVICE NEWSLETTER 1408 APPENDIX 1 Page 3 of 8 4) Claim Transportation Please contact Parts Distribution for all Transportation claims. Parts Distribution will complete the claim on your behalf inputting a claim reference and the correct reason to use. Parts Distribution will choose between 4 possible reason codes. These are codes 102 and 103 which are PSA responsibility and codes G02 and G03 which are the transport company s responsibility. Please check if the part inside a damaged module is damaged for all single part module claims before contacting Parts Distribution and make an assessment whether you believe the part was damaged in transit or before the part was put in the module. Reminder: All Invoiced & not received and Quality claims must have a reorder number and transportation claims must have both a reorder number and a Parts Distribution claim reference. Use the Dealer order no.1 field for the reorder number &/or the Parts Distribution Claim reference Enter the claim quantity against the appropriate part Click on & if no messages appear click on The following screen will then appear showing the claim number created Invoiced and not received claims, quality claims and transport claims will be validated for payment within 48 hours of creation.

6 PARTS & SERVICE NEWSLETTER 1408 APPENDIX 1 Page 4 of 8 New Parts Returns claims will be validated for payment within 10 days from the date of return to Parts Division. All New Parts Returns must have a returns label attached. Any queries relating to claims should be sent to partscredit@mpsa.com Missing Parts, Damaged Parts & Missing & Damaged Modules Claims Shortage & damage claims should be paid within 48 hours of creation. If a credit note is not issued within these timeframes then the claim may have been rejected. You can check if a claim has been rejected as follows: From the main menu choose Claim & then List of claims and returns and enter the claim number If the Block field has this message then the claim has been rejected Highlight the rejected line & choose Details of Claim for more details. There are only 2 reasons used to reject Invoiced & not Received, Quality and Transport claims. These are: or For New Parts Return claims IAC will automatically block the claim if the part has a retail value of less than or if the part was not purchased within the last 30 days. It will also block the claim if the part is not included in the parts approved for return list with the message Return impossible for this type of part in the status field.

7 PARTS & SERVICE NEWSLETTER 1408 APPENDIX 1 Page 5 of 8 To reopen a rejected claim, please send the correct claim reference and/or reorder number to partscredit@mpsa.com. This address can also be used to send proof of return for rejected New Parts Return claims or for any general enquiries relating to claims. 2) How to Print a New Parts Return Label From the main menu choose Claim & then List of claims and returns Type the New Parts Return reference in the Sales Document box Choose & then Highlight the Sales Doc & then choose Print the resulting screen & attach this to the part. The part should then be left in your overnight delivery area for Gefco to collect & return to Parts Division. Under no circumstances should a part be returned without a claim number or a Parts Return Label.

8 3) How to Check the Status of Claims & Surcharges From the main menu choose Claim & then List of claims and returns PARTS & SERVICE NEWSLETTER 1408 APPENDIX 1 Page 6 of 8 To search for all unpaid claims & surcharges (SCNs) 1 - Remove the dates- 2 - Choose 3 - Choose This will list all unpaid SCNs e.g. as well as all other unpaid claims e.g. For more details on a specific claim 1 - Highlight the claim

9 PARTS & SERVICE NEWSLETTER 1408 APPENDIX 1 Page 7 of Choose Alternatively to check a specific claim/scn. 1 - Type the claim/scn number in the Sales Document field (If this field is left blank all claims created within the specified dates will be displayed) 2 - Set the dates as appropriate 3 - Choose 4 - Choose To check to see if the claim has been paid. 1 - Highlight the claim 2 - Choose -

10 PARTS & SERVICE NEWSLETTER 1408 APPENDIX 1 Page 8 of Choose - This will display the status of the claim/scn. If the shows the claim has not been processed. If the shows the claim has been processed & the credit note number appears in the line below. Any questions relating to this guide should be sent to partscredit@mpsa.com

11 CHEMA User Guide PARTS & SERVICE NEWSLETTER 1408 APPENDIX 2 Page 1 of 4 How to use the online site CHEMA to access PSA Group Safety Data Sheets (SDS) Important information: CHEMA is a new application for accessing Safety Data Sheets and replaces QUICKFDS for the entire network

12 1. Context PARTS & SERVICE NEWSLETTER 1408 APPENDIX 2 Page 2 of 4 CHEMA (Chemicals Health & Environment Management Application) is a new group tool for sharing information across different areas (Manufacturing, Laboratory, After-sales). It replaces the previous QUICKFDS site. This tool will allow the management of chemical products within the PSA Group. The correct management of chemical products used on our sites is required to produce chemical Risk Assessments, COSHH Sheets and to meet other legislation. The new chemical product management system must meet the legal and operational requirements for different users 1. REACH (Registration, Evaluation, Authorisation and restriction of Chemicals) regulation, 2. CLP regulation, 3. for Workplace laws (Chemical Risk assessments, ), 4. and any other applicable regulations. 2. Application All chemical products 1 and certain Aftersales Parts must have an associated Safety Data Sheet. CHEMA maintains the same operating methods as the previous systems; Searches can still be carried out using a 6 or 10 digit Aftersales part number (e.g. 9734S0 or ). NOTE: Aftersales part numbers MUST be entered without Spaces and in Capitals. 3. Benefits CHEMA is a multilingual application with: Instant access to SDS Possibility of attaching technical sheets or other documentation (certificates, etc.) Printing of labels for products decanted into smaller containers Clear information on the PSA Substance Policy or even for substitutions 4. Description Access to CHEMA is via the internet at the following website: 1 Excluding paints, for which the Safety Data Sheets are available on your supplier's website.

13 a. Logging In The home page below, allows you to: PARTS & SERVICE NEWSLETTER 1408 APPENDIX 2 Page 3 of 4 input your address in order to receive updates on any products you consult (1) change the language (2) contact the helpdesk (3) Click on Confirm to go to the search screen (4). If you wish to Unsubscribe from updates from CHEMA, enter your address and click on Unsubscribe. (5) b. How to search: Enter your part number in the Product Code field (1) and then click on Search (2) By default the search will be carried out on the Production Database of live parts (3). If you wish to search for an old Safety Data Sheet, select Archive database (4) then click on Search (2). To refresh the screen, click on New Search (5). NOTE: Aftersales part numbers MUST be entered without Spaces and in Capitals.

14 c. Search results PARTS & SERVICE NEWSLETTER 1408 APPENDIX 2 Page 4 of The results appear below the search window, you will find: the SDS (1) in all the available languages, the date of the French version of the SDS, the user files (2), the technical datasheets (3)in EN and FR if available. 4 If you scroll to the right, you will find: the labels in 4 CLP regulation formats in a downloadable Excel format (4) Note: End of life products from the old system are no longer available on CHEMA. If you require information on these please contact the CHEMA team directly at the following address: chema_apv@mpsa.com Important Information Safety Data Sheet website: Contact chema_apv@mpsa.com The labelling on parts will progressively be changed to reference CHEMA QUICKFDS will redirect you to CHEMA SDS links from product information on Citroën Service and Service Box will now go to CHEMA