y o u r u s e r g u i d e

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Hilary Holmes
5 years ago
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1 your user guide

2 2 key benefits Easy to do business Support at hand Partners in process See your prices and stock availability in real-time with information available 24/7 Search our database of 150,000+ products for alternatives, better buys and technical specifications Order templates save time and make purchasing easier Quick Checkout option for fast order placement User defined authorisation for placing and releasing orders option MSDS documents linked to relevant products for view, print or download Track your service job status or book a job online Track your deliveries with one click Automatic alerts when ETA changes, with suggestions with in-stock alternatives Save purchasing costs through greater efficiencies and less processing errors Electronic invoicing reduces your processing costs Track your order history with quotes, invoices and statements all available online Customer field for tracking internal cost codes when placing order Credit card payments accepted No Minimum Order Value surcharge for orders placed online Australia

3 contents 3 4. Guest Login and Registration 5. Catalogue Search 6. Product Details 7. Your Basket 8. Submitting an Order 9. Placing an order using Quick Checkout 10. Using Templates 11. Quote Request 12. Using Held Orders / Requisitions 13. Reports 14. Invoices and Orders 15. Backorders 16. Freight tracking 17. MSDS 18. Your Profile 19. Service Jobs 20. Info Centre 21. Online Specials 22. godirect enews 23. Direct Rewards New Zealand

4 4 GUEST LOGIN AND REGISTRATION GUEST LOGIN View our database without pricing and stock availability. With our guest login, you can familiarise yourself with our product range if you are not already a Thermo Fisher Scientific customer. REGISTRATION To gain full access to godirect fill in a short registration form on our website. (New Zealand customers) (Australian customers) Once we have verified your details, you ll receive your login information via . You will need your Thermo Fisher Scientific account number* to register, which you can find on every Thermo Fisher Scientific invoice or dispatch docket. For assistance you can godirectnz@thermofisher.com or godirectau@thermofisher.com We have varying degrees of access levels. If your organisation has centralised purchasing functions, please ask us how we can set up your company and support your procurement procedures. If you choose to stay signed in for godirect, you can switch between web and godirect pages without the need of reapplying your login. *note Cash Sales customers cannot register. Australia

5 CATALOGUE SEARCH 5 From every page you can use Search in the side menu for fast searching. The catalogue search page gives you more options, including selecting a brand. We have greatly improved the way we present your search results. If your search produces lots of results, we now group them by brand and you can also choose to view in-stock items only. If your search produces more than 20 results, you can also do a further search within your initial results. New Zealand

6 6 PRODUCT DETAILS By clicking More Information on any item, you will find additional technical information and images for many of our products. You can also request more information on any item simply by sending us a quick enquiry. Australia

YOUR BASKET 7 Every time you add items to your order, they will be stored on your basket page. Items can also be added to your order directly from this page.

7 YOUR BASKET 7 Every time you add items to your order, they will be stored on your basket page. Items can also be added to your order directly from this page. Just type in the item code, verify the code is correct by clicking on the button, select quantity and click on Add to basket. You can also delete items and edit item quantities. Once you re ready to place an order, click on the Checkout button to proceed. You can use the Linecode field to store any of your own information relating to the item, this can be for example a project or an internal cost centre code. You can also select a Forward Ship Date in case you don t want the goods to be delivered straight away. New Zealand

8 SUBMITTING AN ORDER Step 1 - Purchase order reference and other details You ll need to provide your purchase order reference when placing an order.

8 8 SUBMITTING AN ORDER Step 1 - Purchase order reference and other details You ll need to provide your purchase order reference when placing an order. From this window you can specify shipment types, select contact persons or elect to pay by credit card. If you have any special instructions on the order, make a note in the Comments field which will flag to us for action. Once you re ready, click on the Proceed button at the bottom of the page. If you re not authorised to submit orders direct, refer to the page on Held Orders for authorisation step. Step 2 - Verify the details of your order Once you re ready, click on the Submit button at the bottom of the page. You will receive an confirming the receipt of your order. You can also print the web confirmation for your records. Australia

PLACING AN ORDER - USING QUICK CHECKOUT 9 When using the Quick Checkout feature, account setup details will be used by default for order confirmation, payment and

9 PLACING AN ORDER - USING QUICK CHECKOUT 9 When using the Quick Checkout feature, account setup details will be used by default for order confirmation, payment and delivery. Should changes to these details or use of credit card for payment be required, then order must be submitted following instructions on page 8. New Zealand

10 10 USING TEMPLATES Templates are an ideal way to store a shopping list of your most frequently used products. You can refer to your templates anytime without searching for the same products each time. You can either save the items in your basket as a template or you can create a brand new template from the templates page. Simply follow the instructions on the screen. Australia

11 QUOTE REQUEST 11 You can easily submit a quote request with this form. Simply type in what you need and the price range you want, click Send and we ll do the rest! New Zealand

12 12 USING HELD ORDERS / REQUISITIONS Jack at XYZ company browses godirect and wants to purchase items but is not authorised to submit orders. He places the items in his order and saves it as a held order. Susan is an authorised purchaser for the XYZ company and she is linked as the designated authoriser for Jack s orders. Anytime Jack saves a held order, she will get an requesting authorisation. Susan then logs in and finds Jack s order on the Held Orders page. She can easily review the contents and edit the order if required. She submits the order as per the instructions on page 8 once she has authorised it. Australia

13 REPORTS 13 The Reports and Invoices menu is the place to find your invoices, previous orders and statements. You can track your order and invoice history easily and you can also set up reports to be ed to you on a regular basis. To setup a report simply follow the instructions on screen. New Zealand

14 INVOICES & ORDERS Using a variety of search criteria, you can search for any Thermo Fisher Scientific invoice or order from the last six months.

14 14 INVOICES & ORDERS Using a variety of search criteria, you can search for any Thermo Fisher Scientific invoice or order from the last six months. Your search results will be linked to either your original order or an invoice copy. All orders and invoices are inter-linked so you can easily browse between them. Australia

15 BACKORDERS 15 Clicking on Backorders will give an instant listing of any open order together with estimated times of delivery. New Zealand

16 16 FREIGHT TRACKING We have integrated freight tracking with our major partners so that you can easily track where your shipments are at any time. Click on Freight Tracking and all your shipments from the last 20 days will be displayed. Then all you need to do is to click on the invoice number and the freight tracking will automatically be displayed. Australia

17 MSDS 17 A new feature on godirect will let you view and download Material Safety Data Sheets (MSDS). Simply search for the item and then click on View MSDS from the search results. If you have difficulty finding the required MSDS please contact us and we will send a copy to you. New Zealand

18 18 YOUR PROFILE From your godirect profile, you can easily change your address, settings and password. You can also edit and add delivery addresses into your account. The address changes will be verified by our staff and will be available to you the next business day. Australia

19 SERVICE JOBS 19 When you have an instrument that is currently undergoing servicing, you can easily track its status. This page will display all your current and recent jobs, together with an easy line to easily request more information. Our service department offers and provides pre-and-post servicing of instrumentation, technical support advice, training, spare parts, manuals available for purchase, comprehensive instrument calibration, preventative maintenance contracts. New Zealand

20 20 INFO CENTRE godirect s comprehensive Frequently Asked Questions is your first port of call for any enquiries about Thermo Fisher Scientific. Find answers to these and many more questions: Customer Notifications: I did not receive an confirmation, what is wrong? Why did I get an ETA change update? I received an ETA but the goods didn t arrive then. Why? What s a Dispatch advice? I didn t get a dispatch advice. Why? Credits & Returns: I received the wrong goods, or they were faulty in some way - what do I do? I returned my goods but I ve not received a credit. Why? I ordered the correct goods but now I don t require them. Why can t I receive a credit? The credit was less than I expected. Why? What is a restocking fee? General: I wanted to pay by credit card but it wasn t charged. Why? I need an invoice copy, can I get one online? Can I change the user name in my profile? Can I have a hard copy of the godirect catalogue? What kind of product information is available from Thermo Fisher Scientific? Where are your offices located? How do I link a user for purchasing approvals? What are Thermo Fisher Scientific s Terms & Conditions of Sale? (also known as Terms of Trade) Australia

21 ONLINE SPECIALS 21 Login to godirect now to take advantage of our monthly online specials and grab yourself amazing deals! You will find all our current promotions listed on the Specials page. Browsing the categories will give you instant access to the best deals. New Zealand

22 22 godirect enews Our monthly newsletter will link you to new products and technology on our website as well as promotions and special offers. The advantages to you are: You re kept up to date with new products and technology. Less paperwork and in-tray material to handle at your end. Timely arrival of information that is hot off the press! CONTACT INFORMATION Ph: New Zealand Ph: Australia Australia

23 DIRECT REWARDS 23 Every order you place online will earn you Direct. Rewards points, which you can redeem for either e-voucher discounts or make a Charity donation. Please note: Not all customers are eligble to earn Direct Rewards points. New Zealand

How to create a web quote on thermofisher.com Create an online web quote for easy purchase order generation and order submission.

How to create a web quote on thermofisher.com Create an online web quote for easy purchase order generation and order submission. Benefits of Web Quotations: Quick and easy to create from new and existing