2 New Improvements 2018 The following improvements were made to the SPS Online Store based on criteria extracted from your feedback and user data. Our goal is to continue to enhance the SPS Online Store to ensure your online shopping experience is fast and easy. Improvements available in 2018: New Look & Feel Mobile- Friendly Search Improvements Learning Center Express Checkout SPS Online Store has a refreshed look with the updated SPS branding. We have expanded and simplified the menu for an easier shop-bycategory experience. Now you can shop onthe-go with any mobile device tablet or mobile phone. You can now shop with partial part number. The Learning Center is a resource center containing how-to s, tutorials, and important documents. You can find this user tutorial in the Learning Center at any time. The checkout page has been updated with a new express checkout process. Although the functionality hasn t changed, all checkout steps are on now the same page.
3 SPS Online Store Features 24/7 ordering access Order on any device Quick Buy & Quick Order Multiple users per account Detailed product information, images, videos Filter by product category, supplier, price, L-Code Build saved lists of frequently ordered items View live product availability Control shipping Compare products View & track orders Live Chat Support
4 Table of Contents Click on a topic to learn more. ONLINE ACCOUNT SETUP MANAGE SHIP-TO ADDRESSES ADD ALL SHIP-TO ADDRESSES AT ONCE ADD A SHIP-TO ADDRESS AT CHECKOUT CHANGE MY PASSWORD HOW TO SEARCH BY SEARCH BOX BY CATEGORY BY SUPPLIER NARROW YOUR SEARCH WITH FILTERS REWARDS ITEMS QUICK ORDER WHAT IS IT? HOW IT WORKS QUICK BUY WHAT IS IT? FILE UPLOAD WHY USE IT? FILE UPLOAD HOW IT WORKS QUICK SEARCH VIEW LIVE PRODUCT INVENTORY SAVED LISTS WHAT IS IT? HOW IT WORKS COMPARE WHAT IS IT? HOW IT WORKS CART GET FAMILIAR WITH THE CART PRODUCT AVAILABILITY SHIPPING METHODS CHECKOUT BILLING SHIPPING METHOD PAYMENT SHIPPING (SHIP-TO ADDRESS) REVIEW & PLACE ORDER ORDER CONFIRMATION ORDER HISTORY TABS MEANING ORDER STATUS & TRACKING REORDER TIPS & TRICKS SUPPORT LIVE CHAT CUSTOMER SERVICE SALES MANAGER
5 Online Account Setup Click on My Account/Sign In located in the blue bar at the top of the SPS Online Store.
6 Online Account Setup Click CREATE AN ACCOUNT Once you ve filled in all necessary information, select CREATE AN ACCOUNT. You ll receive an confirmation within 24 hours once your account has been reviewed and activated.
7 Address Book add all ship-to addresses at once What is it? The address book stores all of your ship-to addresses for online purchases. Go to My Account Account Details Select ADDRESS BOOK Note: When you save an address, it will store online only. It will not automatically add to your account in the SPS system. If you call in an order, that address may not be available if you haven t previously requested to have it added. customer service to add a ship-to address to your account in the SPS system.
8 Address Book add all ship-to addresses at once Scroll down to ADD NEW ADDRESS Fill in address and click SAVE ADDRESS Note: When you save an address, it will store online only. It will not automatically add to your account in the SPS system. If you call in an order, that address may not be available if you haven t previously requested to have it added. customer service to add a ship-to address to your account in the SPS system.
9 Address Book add a ship-to address at checkout Once you ve reached the checkout page, under Shipping, select the down arrow. Click New Address Note: When you save an address, it will store online only. It will not automatically add to your account in the SPS system. If you call in an order, that address may not be available if you haven t previously requested to have it added. customer service to add a ship-to address to your account in the SPS system.
10 Address Book add a ship-to address at checkout Fill in the ship-to address. To save for future online purchases, click Save in address book. Note: When you save an address, it will store online only. It will not automatically add to your account in the SPS system. If you call in an order, that address may not be available if you haven t previously requested to have it added. customer service to add a ship-to address to your account in the SPS system.
11 Change My Password To change your password, go to My Account Account Details. Under Account Information, scroll to Current Password and click the Change Password check box.
12 Change My Password Change Password will appear for you to enter a new password. Once entered, scroll to the bottom and click UPDATE ACCOUNT.
13 How to search Search using the search box, by product category, or by supplier.
14 How to search search box Type in the product name, L-Code, part number, keyword, or supplier name. Hit enter. Type L0627 in the search box Results Pro Tip: Sort (or filter) your results by Rewards to see all Rewards items that will save you an additional 5% when ordered online!
15 How to search product categories Pro Tip: Once you select the product category you need, use the filters on the left to narrow your search down (e.g., filter by supplier or L-Code)
16 How to search suppliers Pro Tip: Once you select the supplier you need, use the filters on the left to narrow your search down (e.g., filter by category or L-Code)
17 Narrow your search with filters Filters help narrow down your search results. In this example, I searched for liners. I want to find Prosthetic Liners. To narrow down 807 search results, I m going to filter by product category. I expand the Category filter by clicking the symbol and find Prosthetics Prosthetic Liners.* You could also filter by Rewards, Price, Supplier, or Supplier L-Code. *This tutorial was developed using a test site. Search results will be more comprehensive on live site.
18 Rewards 5 how to find Rewards items 1. By Category All product categories are automatically sorted by Rewards. About Rewards: The Rewards 5 Program provides you with an additional 5% savings when you order any Rewards product online. All non-rewards products ordered online will save you an additional 2%. Rewards products are marked with the blue triangle ribbon (as shown to the left.)
19 Rewards 5 how to find Rewards items 2. Use Sort By in Search Results When you search for an item using the search box, use Sort By to have all Rewards items float to the top. Sort by set to Rewards Results
20 Rewards 5 how to find Rewards items 3. Use Filters in Search Results When you search for an item using the search box, use the Rewards Filter to eliminate all non- Rewards items from results Rewards filter set to Yes Results
21 Quick Order what is it? Add exact part numbers and quantities to cart without using search. How to find it: Quick Order is located at the top of every page of the SPS Online Store.
22 Quick Order how it works Add as many part numbers to each line, then add the quantity. Click ADD ROW to add more part numbers. Click ADD TO CART to add all items to the cart.
23 Quick Buy what is it? Quick Buy has two parts. 1) File Upload: Add items to cart via excel spreadsheet (see file upload section for more details) 2) Quick Search: Search through the entire online database and add items to cart without looking through search results. How to find it: Once you re logged in, go to My Account Quick Buy.
24 Quick Buy file upload Why use it? 1. You could use file upload to consolidate orders from multiple clinicians. 2. You could use file upload to avoid large search results pages. 3. Easily reorder items by using the same file. 4. Save each excel file for your records.
25 Quick Buy file upload - how it works 1. Download template, located on the Quick Buy page
26 Quick Buy file upload - how it works 2. Add part numbers and each quantity to the Excel template Pro Tip: Make sure you don t change the column headers (sku & qty)
27 Quick Buy file upload - how it works 3. Name and save file (make sure format is CVS - Comma Delimited)
28 Quick Buy file upload - how it works 4. Locate and upload file to Quick Buy
29 Quick Buy file upload - how it works 5. Click ADD TO CART
30 Quick Buy quick search how it works 1. Search by part number or product name; click SEARCH 2. Click the button to the left of a product to add it to queue
31 Quick Buy quick search how it works 3. Items float to the bottom of the page and hold in queue 4. Add as many products as you like to queue 5. Click ADD TO SHOPPING CART when ready Bottom of page
32 View Live Product Inventory Product inventory can be found on any product page. All possible options must be selected to see inventory.
33 Saved Lists what is it? Create a wish list of items you d like to store/save on the SPS Online Store. You can have up to 15 lists at the same time. Why use it? Here s how some clinics use Saved Lists: 1. Create a static list of frequently ordered items; reorder them at any time (avoid searching) 2. Share lists of items with co-workers via ; they can add items to cart directly from the 3. An employee could add items to Saved Lists without checking out, send the list for approval, then add all items to cart and check out when ready How to find it: Once you re logged in, go to My Account Saved Lists
34 Saved Lists how it works 1. Click the button on the search results page or the product page to add an item to Saved Lists
35 Saved Lists how it works 2. Add to an existing list or click Create New to make a new list
36 Saved Lists how it works 3. To view/order items in a list, go to My Account Saved Lists
37 Saved Lists how it works 4. Click the down arrow beside Wishlist to find your list
38 Saved Lists how it works 5. View your list Remove selected items from this list and move to another Copy selected items to another list Select entire list Select single item Switch to another list Add single item to cart Copy item to another list Remove item from this list and move to another Remove item Edit item options Comments transfer over to order comments Add all items to cart Delete entire list list Save changes
39 Compare what is it? Compare two or more products and their technical specifications. Valuable attributes you can see through the compare tool: Pricing Description Patient weight limits Supplier L-Codes
40 Compare how it works 1. Click the symbol beside a product you want to compare
41 Compare how it works 2. The product will add to queue. 3. Add one or more items by repeating step 1
42 Compare how it works 4. Click COMPARE once ready
43 Compare how it works 5. Compare specifications Print Pro Tip: You can print this page.
44 Cart get familiar with the cart Notes that transfer to packing slip Shop more Save changes Clear entire cart Delete item Edit quantity Rewards or Non-Rewards identification Where item will ship from How item will ship Save changes Begin check out
45 Cart product availability Choosing where items will ship from Items will automatically ship from your default distribution center (dc), if available. If there is no availability in your default DC, you ll see the red message (shown below) stating it s not available to ship from there. Select another DC or ship from supplier. If there is no in-stock availability for an item, it will automatically ship from the supplier. red message defaults to home DC
46 Cart shipping methods Choosing how to ship your items Control how your items ship under Shipping Method. Leave this option on Default Standard shipping for account if you d like to ship with your default account shipping terms. Note: Items shipping from supplier are not guaranteed to arrive based on your shipping method selection. Please confirm by calling SPS Customer Service to check supplier inventory.
47 Checkout When you are ready to checkout, hover over the cart and click PROCEED TO CART.
48 Checkout Review the cart and once ready, click PROCEED TO CHECKOUT.
49 Checkout Go through each of the 5 steps on the Express Checkout. DID YOU KNOW? The improved checkout is now a one-page express checkout, making checkout quicker and easier to complete your purchase!
50 Checkout billing 1. The billing address should already be loaded on to the screen. This is generated from your initial account registration.
51 Note: You will usually select default shipping, unless you need expedited shipping. Checkout shipping method 2. Select how you d like your items to ship. When you continue with default shipping, your items will ship with your unique shipping terms that have been set up for your account.
52 Note: You will usually select default shipping, unless you need expedited shipping. Checkout payment 3. Enter in your PO number, if desired.
53 Checkout shipping (ship-to address) 4. Select the address you d like to ship to. If you need to add a new address, click New Address.
54 Checkout review & place order 5. Review the order and once ready, click Place Order.
55 Checkout order confirmation You ll know the order has gone through when you see this screen. There will be a confirmation number as well as an SPS order number. Either can be used to pull up orders in online order history/tracking.
56 Order History Why use it? View past order details Reorder past orders/items Track stocked orders Check order status How to find it: Once you re logged in, go to My Account Order History
57 Order History tabs MY ONLINE ORDERS View online orders placed with the login/ address you are currently logged into; reorder past orders here ALL ORDERS FOR MY CLINIC View all orders associated with your account number and placed through any channel (phone, online, fax, ); track orders OPEN INVOICES View all open invoices and their due dates PAID INVOICES View paid invoices
58 Order History order status & tracking 1. Login and go to My Account Order History 2. Search for orders by date range, PO #, order number or sku 3. If there is an order, it will appear at the bottom of the screen
59 Order History order status & tracking Pro Tip: If the tracking number is a FedEx shipment, you can click on the tracking number and you ll be redirected to the tracking page on FedEx s website
60 Order History reorder 1. Go to the MY ONLINE ORDERS tab 2. Find the order you d like to reorder Option A 3. Click REORDER Option B 3. Click VIEW ORDER 4. Click REORDER
61 Tips & Tricks 1. The fastest way to place an order online is via Quick Order. 2. The best way to find what you need if you re having trouble is to use the filters on the lefthand side of your search results. This will narrow down your search results. Pro-Tip: Use the Category filter often! 3. Use Quick Buy File Upload to consolidate orders from multiple clinicians. 4. Use less search terms to find the best result. Try using 1 to 2 terms. 5. You could use Saved Lists as an approval process by ing ready-to-submit orders to an approver. Once approved, move the saved list to the cart and place the order. 6. Each time you configure or reconfigure an item, the updated part number appears at the top of the page in blue. 7. To find a product by a specific supplier, shop by the supplier menu. Find the supplier you need, then use the filters on the left to narrow down by product category.
62 Support Live Chat Click the chat bubble located at the bottom of the screen to receive assistance from a live SPS representative. Chat is available Monday-Friday, 8:00 a.m. 8:30 p.m., EST.
63 Support Customer Service x3 2. Use the live chat feature online Available Monday-Friday, 8:00 a.m. 8:30 p.m., EST.
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