KeyBank - IT Staff Augmentation. ACP - Ariba Category Procurement. Supplier Reference

Transcription

1 0 KeyBank - IT Staff Augmentation ACP - Ariba Category Procurement Supplier Reference

2 0 Index Chapter 1: Introduction Chapter 2: What is ACP? (Ariba Category Procurement) Chapter 3: How Does ACP differ from AWF (Ariba Workforce)? Chapter 4: Getting Started Chapter 5: Introduction to the Ariba Network (AN) Chapter 6: Supplier Registration First Time /New Registration Steps in the Ariba Registration Process Business Information Company Contact Account Administrator Registration Preferences Classifications Agreement Summary Chapter 7: Suppliers with Existing AN Accounts Chapter 8: Configuring Your Supplier Account Chapter 9: Key s Policies Chapter 10: Collaborative Requisitioning Chapter 11: Punch in Technologies Chapter 12: Security Policies and Precautions Chapter 13: Creating Additional User Accounts Chapter 14: Notices Chapter 15: Responding to Proposals Chapter 16: Submitting Candidates Chapter 17: Interfacing with Key s Hiring Managers Chapter 18: Award Notification Chapter 19: Receiving Purchase Orders Chapter 20: Resources Ariba Network Issues/Questions KeyBank Issues/Questions Chapter 21: FAQ s Ariba Network Issues/Questions KeyBank Issues/Questions Chapter 22: Password and Account Administration Glossary of Terms

3 1 Introduction KeyCorp Selects New Ariba Spend Management Solution SUNNYVALE, Calif.--(BUSINESS WIRE)--April 28, Ariba Category Procurement Solution to Help Automate and Capture More Than $100 Million in Multiple Categories of Labor Spend Ariba(R), Inc. (Nasdaq:ARBA), the leading Enterprise Spend Management (ESM) solutions provider, today announced that KeyCorp (NYSE:KEY), one of the nation's largest bank-based financial services companies, has selected Ariba(R) Category Procurement(TM) to automate the capture and management of its broad range of complex spend categories, including more than $100 million of its services spend. KeyCorp, having already implemented Ariba(R) Buyer(TM) and Ariba(R) Workforce(TM), has enhanced its ESM initiative with Ariba Category Procurement to take full advantage of negotiated contracts and preferred terms, purchasing best practices and improved collaboration with suppliers. Over the past several years KeyCorp has used Ariba Buyer as a pivotal component of its spend management solution. Now, KeyCorp expects to use Ariba Category Procurement to streamline the procurement of services in a controlled environment, driving cost reduction through competition, volume discounts from preferred suppliers, and process improvements including standardized processes and reporting of contingent labor and services in a single enterprise solution. Initially focused on contract IT labor, KeyCorp plans to quickly expand to other professional services categories including temporary clerical services, recruiting, training, consulting, accounting, legal and marketing services. KeyCorp plans to roll out the solution this year to its current user base of over 2,000 cost center and hiring managers responsible for more than $50 million in temporary clerical and IT labor spend. "There are a lot of solutions in the market that manage just one category of spend," said Debbie Manos, SVP and Chief Sourcing Officer, KeyBank. "We chose Ariba Category Procurement for its seamless integration into Ariba Buyer and unique capabilities to effectively capture and manage a broad range of spend categories such as IT contract labor, temporary labor, and consulting, while also providing us the flexibility to incorporate additional categories in the future such as legal, marketing, print and facilities management." "KeyCorp recognizes the importance of spend visibility having already realized significant savings and efficiencies through Ariba solutions," said Michael Schmitt, EVP and Chief Marketing Officer, Ariba. "As a result, the company has made a strategic decision to seek improved cost savings and process efficiencies in its procurement of temporary labor and other complex categories of spend with the Category Procurement solution."

4 2 What is ACP? (Ariba Category Procurement) Ariba Category Procurement (ACP) is a new product offered by Ariba Inc. This tool works in conjunction with Ariba s Buyer Platform and provides a means of managing services spend. ACP was released in the latter part of 2004 and services as a replacement platform for Ariba s joint effort with Cascadeworks AWF (Ariba Workforce.) ACP is built upon Punch in technologies, which promotes a seamless interfaced between buyer and partnering organizations. These advancements allow for a better-integrated, streamlined experience when procuring services for requisitioners and suppliers alike. ACP simplifies services procurement in a manner that allows the process to be dynamic enough to capture unique information, allow for dialog between suppliers and managers all the while creating an ordering process that is very similar to the procurement of goods. Furthermore, ACP allows buying organizations, hiring managers and related suppliers to work in collaboration. Services requests and subsequent purchase requisitions are created jointly between requestors and participating suppliers via the Ariba Network. The detail that follows outlines how Ariba Category Procurement is utilized at Key for the procurement of IT Staffing Requests.

5 3 How Does ACP differ from AWF (Ariba Workforce)? ACP Ariba Category Procurement and AWF- Ariba Workforce are applications which are separate and uniquely independent of each other. Ariba Category Procurement is owned and fully supported by Ariba Inc., while AWF (Ariba Workforce) is temporarily supported by Ariba but owned and operated by an external organization. ACP is built upon punchin technologies and allows dynamic and seamlessly integrated requisitioning via the Ariba Buyer platform. AWF Ariba Workforce is a standalone platform that can be managed as a catalog in Ariba Buyer. ACP is facilitated via the Ariba Network at AWF is accessed via the following URL: Key no longer offers staffing requests via AWF. Key s staffing requests should only be received via the Ariba Supplier Network and ACP. Should you have questions regarding how to distinguish between the two applications and or how to discontinue your relationship with AWF (Ariba Workforce) please contact Ariba Customer Service at ARIBA or by at support@ariba.com. Getting Started The steps outlined below should be taken in order to participate in Key s staffing process. Register you organization via the AN. Completing the Company Profile Configuring Your Ariba SN Account Specifying Technical Settings (Notifications) Creating New Users Enabling Punchin Accounts The subsequent chapters in this manual provide information specific to each of these check points. Should you have questions specific to Key s internal policies and supplier ranking please see the Key specific resource material provided in Chapter 20: Resources.

6 4 Introduction to the Ariba Network (AN) The Ariba Network is an ebusiness website that connects both Buying organizations and Supplying organizations that are looking to conduct transactions electronically via Ariba s suite of products. Ariba s product offerings include Ariba Buyer Ariba Invoicing Ariba Category Management Ariba Analysis and most recently Ariba Category Procurement (ACP) The Ariba Network provides a means of facilitating trade relationships between registered Buyers and Suppliers. Please Note: The Ariba Network (AN) is not owned nor operated by Key. Those suppliers accessing the Ariba Network are subject to the user agreement and terms and conditions outlined in the AN registration process. The Ariba Network is assessed via the following URL:

7 5 Supplier Registration Participation in Key s Staff Augmentation process requires that all suppliers must be registered on the Ariba Network. This registration is a third party process and requires acceptance of terms and conditions as well as a user agreement be established with Ariba. Furthermore, the registration process entails the completion of a supplier profile. This record contains information specific to your organization and is visible to all Buyers (in addition to Key) associated with Ariba s Buyer Network. Enabling your supplier profile allows both the supplier and buying organizations to establish a trade relationship via the AN (Ariba Network.) The steps associated with First Time or New Registrations are detailed below: First Time /New Registration Step One: An invitation is sent via the Ariba Network to the designated supplier contact. Please Note: This originates from the sender Ordersender-prod. The Subject line of this communication indicates that KeyBank National Association has invited you to register on the Ariba Supplier Network. An example of this message follows: A registration link is contained within the body of this notice

8 6 Please Note: If you have not received this notification, it may be due to your organization s filter, please: Log on to Select the Ariba Supplier Network Link (located on the lower right side of the page) Click the Register as a New Supplier link found on the Home Page After completing the registration process it will be necessary to provide KeyBank with you re Ariba Network ID. This detail should be ed to tips.supplier@keybank.com. Step Two Click the URL embedded in the communication. Select the Register Here link located under the heading First Time User. View the Worksheet associated with the registration process. This document will provide guidelines to the information that is required your supplier profile.

9 7 Query the Ariba Network to determine if your organization has an existing profile. If there isn t an existing match for your organization, click the Proceed with Registration Button to proceed. Does Your Organization Have an Existing Profile? Proceed to Section 7 Suppliers with Existing AN Profiles to continue.

10 8 Steps in the Ariba Registration Process There are seven steps in the Ariba Registration Process. Required Fields (noted with an asterisk) must be satisfied to complete the profile. The AN account administrator can modify your supplier profile at any time. A typical registration takes 10 to 20 minutes to complete. Specifics Regarding how each of these seven steps of the registration process are used on the Ariba Network are indicated below: 1. Business Information: Buying organizations locate your company in a search, they can view the business information you enter on this page. 2. Company Contact: This page enables you to enter information about your company. 3. Account Administrator: Each Ariba SN supplier account has one administrator who is responsible for maintaining the organization's production and test accounts, creating and managing users, and creating and assigning roles. All information in this page pertains to the administrator login. 4. Registration Preferences: This page enables you to set options that specify the routing methods your organization supports and request access to and notifications about public events. 5. Classifications: Classifications enable you to specify the commodities your company provides, as well as the industries and territories your company serves. Buying organizations can search on and review supplier classifications. 6. Agreement: Read the Ariba Supplier Network Terms of Use, select the check box at the bottom of the page, and click Next. To preview the Terms of Use 7. Summary: Review the registration values you have entered. When you are ready to submit your registration information, click Submit. Ariba SN creates your new account and displays a link directly to the Ariba SN login page, where you can log in and begin to explore your account.

11 9 Business Information Buying organizations locate your company in a search, they can view the business information you enter on this page. Please Note: that all required fields are denoted at each step with an *asterisk. Please complete as outlined below: *Company Name The complete, formal name of your company. Company Aliases Any other names by which your company is known. *Company D-U-N-S Number Data Universal Numbering System (D-U-N-S ) numbers are nine-digit numbers issued by Dun & Bradstreet, Inc. to identify each corporate location of a business. You can look up your number on Dun & Bradstreet s website, or obtain one from Dun & Bradstreet. Ariba SN requires a D-U-N-S number for walkup registration. However, buying organizations can set an option to allow the suppliers they invite to register with Ariba SN to register without specifying one. If you register through a buying organization's invitation, the D-U-N-S number might be optional. See About Registration for information about walkup registration versus registering with a sponsor. Tax ID Number The number used to identify your company for tax purposes. After you are satisfied with the data entered, click the Next Button to proceed

12 10 Company Information This page enables you to enter information about your company. Please Note: that all required fields are denoted at each step with an *asterisk. * Company Address The complete business address for your company. When you select a country, Ariba SN updates the page to include address fields that are appropriate for that particular country. * Main Company The main address for your company. Enter a valid address that is appropriate for general inquiries. Main Company URL The URL for your main company website. Prospective customers might visit your website seeking information about your company. *Main Phone The main phone number for your organization. This number is part of your basic supplier profile, which is visible to buying organizations that are searching for new suppliers or updating information for current suppliers. Main Fax The main fax number for your organization. This number is part of your basic supplier profile, which is visible to buying organizations that are searching for new suppliers or updating information for current suppliers. *Preferred Timezone This setting controls the timezone that Ariba SN uses to display dates and times. Ariba SN adjusts the date and time on purchase orders routed by fax or according to the supplier's preferred timezone. Dates and times are displayed as GMT +/-. This setting is only visible to the account administrator and controls the timezone for all users of this account.

13 11 *Default Currency This setting controls the currency that Ariba SN uses for monetary values you enter and view, such as shipping charges and tax. Ariba SN displays amounts using the local currency code and ISO code, as applicable. This setting is only visible to the account administrator and controls the currency for all users of this account. After you are satisfied with the data entered, click the Next Button to proceed Account Administrator Each Ariba SN supplier account has one administrator who is responsible for maintaining the organization's production and test accounts, creating and managing users, and creating and assigning roles. All information in this page pertains to the administrator login. * Name The administrator's complete name. * Phone Number The administrator's business phone number. * Username Your username is a unique identifier you enter each time you log in to Ariba SN. A username must have the format of an address; however, Ariba SN never sends messages to your username. For more information, see About Usernames.

14 12 * Address Your primary address. Be sure to provide a valid address so that Ariba SN can send you important account notifications and users and customers can contact you. For more information, see About Addresses. * Password Your password protects the security of your account. Keep your password private; do not give it to anyone. We encourage you to change your password periodically for increased security. Password Rules The following rules apply to passwords: Passwords are case-sensitive, so "Apple" is different from "apple." Passwords must be at least eight characters long. Passwords can include any English characters and punctuation marks. Passwords must include at least one numeral between the first and last characters. Passwords must include at least one letter. Examples of legal passwords: a234bcde 2a@3#bcd *Secret Question and Answer If you forget your password, Ariba SN prompts you to enter the answer to your secret question to confirm your identity. You can then reset your password. For more information, see About Secret Questions. *Preferred Language This setting controls the language Ariba SN uses for sending you notifications and labeling routed documents such as purchase orders and invoices. The Preferred Language setting is different than the language setting in your Web browser, which controls the language used in the user interface. After you are satisfied with the data entered, click the Next Button to proceed

15 13 Registration Preferences This page enables you to set options that specify the routing methods your organization supports and request access to and notifications about public events. Transaction Details This check box controls whether your Ariba SN account is enabled for transactions. The subsequent check boxes specify which routing methods your organization will use to conduct transactions. If you are a supplier who wants to use Ariba SN to look for business opportunities and not transact with buying organizations, you would not select this check box, but select the Business Opportunities check box below. The Fax, , and Ariba SN Online Inbox/Outbox options are always selected because these routing methods are available for all accounts. If you support one of the advanced order routing methods, cxml and/or EDI, select the appropriate check boxes to direct Ariba SN to include options for these routing methods in the Configuration area of your account. When you log in to your account for the first time, Ariba SN prompts you to enter required information for the advanced routing methods. Business Opportunities This check box controls whether Ariba SN displays the Business Opportunities link on the left navigation bar of your account. This link enables you to search or browse for public events. If you are a registered Ariba SN supplier, you can also participate in events by responding to requests for proposals, information, or bids. The Receive notifications options control whether Ariba SN sends you notifications about public events that might be of interest to you, given the commodity classifications you select in the next registration step.

16 14 Classifications Classifications enable you to specify the commodities your company provides, as well as the industries and territories your company serves. Buying organizations can search on and review supplier classifications.. Classifications are optional unless you selected the Subscribe and receive notifications option in Step 4. Ariba SN uses your commodity classification settings to find and notify you about public events that might be of interest given the products and services your organization provides. Enter the appropriate information relevant to your organization and click OK to proceed. Agreement Read the Ariba Supplier Network Terms of Use, select the check box at the bottom of the page, and click Next. To preview the Terms of Use

17 15 Please Note: Be sure to Check the Box I have read the Terms of Use of the Ariba Supplier Network and agree to these terms. The system will not allow you to complete the registration until this has been validated. Summary Review the registration values you have entered. To modify your information, click Previous until you arrive at the page you want to change. Then click Next until you return to the final page. When you are ready to submit your registration information, click Submit. Ariba SN creates your new account and displays a link directly to the Ariba SN login page, where you can log in and begin to explore your account. Please Note: An automatic notification will be generated as an acknowledgement that the registration process has been completed.

18 16 Please be sure to retain this notice and record the following information: Your Ariba Network (AN) account number. Your User Name and password. The URL associated with accessing this site. Terms and Conditions associated with the Ariba Network. Ariba s Customer Service Number and Other resource information. Suppliers with Existing AN Accounts If it is determined that your organization has an existing supplier profile on the Ariba Supplier Network, the following steps should be taken. Review the Company Profile Information as listed on the AN. Contact the Individual Listed as the Ariba Network Account Administrator on the Profile. Contact information such as name, telephone number, and address should be listed on the profile. Request that the Account Administrator grant you access to the account, including a user name and profile. Please Note when requesting access be sure to advise that Full Access is required to review the collaborative requisitions for Key s Account. Should your account administrator require assistance creating your user account see section 13 - Creating Additional User Accounts for additional information. Questions specific to network account administration should be directed to Ariba Customer Service at ARIBA.

19 17 Configuring Your Supplier Account Ariba offers many different options regarding how utilize the network to obtain information that is passed from buying organizations. These options include establishing the means of how you are notified that there is a purchase order or collaborative requisition that require your attention. When configuring your account to support ACP Ariba Category Procurement, be sure that your notification options are adjusted. Please Note: Your Ariba Account Administrator or someone within your organization that is deemed to have administrative permissions should perform this configuration. The steps required to administer how your organization will receive purchase orders and collaborative requisitions are outlined below: Login to the Ariba Network From the Ariba Network Home Page Select the Configurations Link Select Technical Settings Select Notifications Enter the appropriate contact information in both the purchase order and collaborative requisitions sections of the page. Please Note: Entering group addresses in these sections is highly suggested. Each of the notifications sections will allow up to three addresses to be entered. Key s Policies It is Key s policy that IT Staffing Requests are delivered to suppliers by the following means. Effective June 30, 2005 all IT Staffing Request must be facilitated via ACP via TIPS, Key s Totally Integrated Purchasing System. Upon submission: Staffing Requests are made available for all Tier One suppliers for consideration. Requests older than 3 business days will be made available for Tier Two suppliers.

20 18 Collaborative Requisitioning The Collaborative Requisitioning process starts with the Hiring Manager. Hiring Manager s log into TIPS, Key s Buyer Application and create a purchase requisition that contains information specific to their staffing needs. This requisition is delivered to participating suppliers based on ranking (Tier One or Tier Two.) Suppliers in turn have the ability to complete the staffing request by adding candidate(s) information to the collaborative requisition. This process happens by means of punchin technology. Punch in Technologies The collaborative requisitioning process is facilitated via Punch in technologies. This process works in the opposite manner of punch out and allows participating suppliers to effectively punch in to Key s Buyer network. Punch in allows authorized users to enter Key s firewall and complete the details required for collaboration. Due to the sensitive nature of this process, it is imperative that only authorized representatives of partnering supply organizations be allowed to access the network. For these reasons, Key has implemented a strict policy and protocol associated with supplier access. The details of this policy and the subsequent procedures associated with gaining visibility into Key s staffing requests follows: Please Note: Access is granted at the user and not the organizational level. For this reason each employee in your organization which require access to Key s staffing requisitions must follow the steps outlined in Chapter 12 Security Policies and Precautions. Security Policies and Precautions Key has strict guidelines associated with all applications utilizing punchin technologies. For this reason it is necessary that all ACP enabled suppliers be formally granted access to enter Key s firewall. This process is facilitated by means of a User Profile Enablement request. Please Note: This process is not organization specific, but specific to each user that will be punching in to view staffing requests.

21 19 Each individual in your organization that requires visibility of Key s staffing requests must adhere to the steps outlined below. Step One 1. Goto 2. Select the Supplier Network Option (located on the lower right side of the page.) 3. The Ariba Supplier Network will be returned. Bookmark this site for future reference. 4. Login to the Ariba Network (AN) using the Username and Password established upon registration. Please Note: Usernames are in the form of an address. Both username and password are case sensitive. Having Difficulty Logging into the Network? If you have misplaced or forgotten your password please utilize the Forgot Your Password? link located beneath the Log In button on the AN landing page. Still having problems with login? Contact Ariba Customer Service at ARIBA to gain access to your account. Step Two Once logged into your Ariba Network account select the Inbox link located under the Transactions Menu. This option is available in the left hand navigation menu on the Supplier Network Home Page. From Your Inbox Select the Collaboration Requests link. This option is depicted below.

22 20 Step Three You will find several Sample Requests in your Collaboration Requests Inbox. Click any of the Requests as shown below. Please Note: You will receive an error message at this step!!!! Click the Back Button. Clicking the Back Button sends a notification to Key s information security team. The credentials passed from your login attempt will be reviewed before you will be granted access to enter Key s network. ***You be notified via if your organization has been denied access to Key s account. Please allow 1 business day for approval of your punchin access request. ****

23 21 Please Also Note: These steps must be taken before you will have the ability to access Key s staffing requests. Additionally, this process must be completed for each individual in your organization that requires visibility into Key s staffing requests. At this time is highly suggested that additional User Accounts are created for those individuals in your organization that will service the Key account. The Creation of additional user accounts is detailed further in this document. Questions specific to this process those are not detailed in the materials that follow, should be addressed to Ariba s Customer Service Team at ARIBA. Creating Additional User Accounts From the AN Supplier Home Page select: 1. User Accounts link located under the Administration menu option. 2. Click the Create User button Enter the Required Information specific to your new user 4. Assign a role and 2

24 22 5. Click Save to create this users account An containing username and password will be generated to your newly created user. Upon receipt of this notice they should follow the steps outlined in this document to gain access to Key s staffing requests. Notices As staffing requests are entered into the system, notifications will be generated to alert you of this activity. The following events will trigger notification to the (up to 3) addresses specified in your Ariba Network Account s Technical Settings: A new collaborative request is received An unassigned collaborative request s status changes Collaborative Requests will be available for review and may be assessed by following the URL included in the notification or logging into the Ariba Network and accessing the supplier Inbox. A depiction of a staffing request accessed via the Supplier inbox is depicted below:

25 23 Ariba Supplier Network InBox: Responding to Proposals 1. Login to the Ariba Network (via notice or via 2. Select the Inbox link from the Transactions Menu on the AN Home Page. 3. From Your Inbox Select the Collaboration Requests link. This option is depicted below. Your inbox will contain a list of all open staffing requests that require your attention. 4. Double click the corresponding Request # (Purchase Requisition) associated with the staffing request.

26 24 The details of the request as entered by the Hiring Manager will be displayed. Submitting Candidates To respond to a proposal by submitting a candidate, hold your cursor on the Respond button. Select the Respond With Proposal Option from this menu. The following will be returned: Click The Add Button to enter Contractor Candidate Details

27 25 From this page enter the specifics related to the Candidate. Those fields denoted with an asterisk and or highlighted in red are required. Enter the appropriate data and click the button to refresh the page. Click the Ok button to complete your entry and add this detail to your proposal. Please Note: Resumes are required for all IT Staffing Requests. These files can come in the form of Word documents, PDF files or any other related formats. No more than 3 candidates may be added to a proposal. All candidates added must conform to the same PRICING TERMS Click Ok to confirm the candidates added to your proposal. Click the Next button to proceed. Click the Submit button to complete the proposal and forward it to the Hiring Manager.

28 26 Interfacing with Key s Hiring Managers Upon submission your proposal will be forwarded electronically to the appropriate Hiring Manger for consideration. You will be made aware of activity on your account via from the Ariba Network. Additionally, feel free to check your collaborative inbox frequently to view the status of outstanding requirements and or to receive notices or instant messages from the hiring manager. IM s (Instant Messages) can be sent to the requestor via the Ariba Network by selecting the Send Message Option from the proposal details. This menu option is depicted below: Award Notification You will be notified electronically when/if your candidate has been accepted or denied. Furthermore, participating suppliers will also receive notice when a staffing request has been filled and or closed. Please Note: This acceptance is tentative. Once the candidate has been selected, the purchase requisition has to be routed for financial approvals before the agreement is solidified. Candidate acceptances are constituted with the issuance of a purchase order. Purchase orders will be delivered via the Ariba Network to your Supplier Inbox. Please Note: It is important to review the method of how these purchase orders are managed on you re an Supplier Account. See the Configurations > Technical Settings> Notifications menu option from the AN Home Page for more information.

29 27 Receiving Purchase Orders Purchase Orders will be delivered to your an Supplier Inbox. Additionally, your account can be configured to deliver these notices via or fax. Please refer to your Technical Settings on the Ariba Network to assign a method to how your organization will be made aware of these items. A depiction of the Supplier Inbox is displayed below:

30 28 Resources Ariba Network Issues/Questions Ariba Network Supplier Registration Account Administration -Technical Questions (888) 89-ARIBA or via at Website and other Online Resources: Additional Key Specific resources available upon request: for more information. KeyBank Issues/Questions General Navigation and TIPS related questions Customer Service (419) (800) Payables Questions and Concerns Customer Service (419) (800) Contract and Policy Related Questions Jon Weingart (216)

31 0 FAQ s Ariba Network Issues/Questions Q. How do I reset my password? A. Goto Enter your username (typically your address.) Click the Forgot My Password Option on the home page. Q. I am unable to see collaborative requests from the Inbox who do I contact? A. Contact your Ariba Account Administrator. Full Access is required to view the supplier inbox. Q. I am unable to open/view staffing requests who do I contact? A. This is an indication that you have not been enabled for punchin click the back button when this error is returned. If you are still unable to connect after 3 business days, send an to tips.support@keybank.com. Q. I don t have a user name and password who do I contact? A. Contact your Ariba Account Administrator. If you are unsure of who in your organization owns this role, contact Ariba Customer Service at ARIBA. Q. Is there a fee associated with the Ariba Network? A. The Ariba Network is a free service for suppliers unless it is determined that your account requires premium support. For specifics regarding Ariba s Premium Support Program and related costs, contact Ariba Customer Service at ARIBA. Q. Why do I have to register with Ariba to receive staffing requests? A. Key s staffing requests are dynamic in nature and require the support of the Ariba Network. It is necessary to register with Ariba to participate in Key s staffing program. Q. My account administrator lost their password/doesn t have access to the account. How do I gain access? A. Contact Ariba at ARIBA. Q. My organization has an existing profile with Ariba can I create my own account on the Ariba Network? A. Yes. Keep in mind that this additional account may require Ariba Premium Support. This program is inclusive of a $ yearly charge. For more information specific to this program contact Ariba at ARIBA. Q. My organizational structure has changed/how can I update my Ariba Network profile information? A. Yes. Your Ariba Account Administrator can modify your account at anytime. Q. The system timed out a page that says Universal Login is displayed. How do I get back into the request that I was working on? A. Close your browser window and open a new session. Attempt a new login at and access the requisition again.

32 1 KeyBank Issues/Questions Q. Why is Key changing platforms? A. Key opted to move to the ACP platform to improve the user and supplier experience. Q. Do all hiring manager have access to ACP and are they aware of the change? A. Yes. Communications were delivered in the month of April with on-going training sessions through the end of June. Effective June 30, 2005 all staffing requests must be entered via this platform. Q. Do all requests have to be initiated via ACP? A. Yes. Effective June 30, 2005 all staffing requests must be entered via this platform. Q. How do I obtain information specific to what Tier my organization belongs? A. Contact Jon Weingart at Q. Am I missing any staffing requests? How do I know what has been submitted? A. The system is configured so that you have visibility to all staffing requests. Contact customer service at if you have a specific inquiry. Q. Who do I contact to obtain information specific to payment? A. Customer service at r via ap.customer.service@keybank.com. Q. Is SSN a requirement for all candidate proposals? A. Currently Yes. This information is encrypted for your protection. Q. How can my organization be considered for Tier I status? A. Contact Jon Weingart at Q. Who do I contact for Ariba support and password resets? A. Passwords are self-administrated via the Forgot My Password option on the AN Home Page. Additional assistance may be obtained by contacting Ariba at ARIBA. Q. How can I contact hiring managers? A. Managers may be contacted via the AN messaging system. See Chapter 17: Interfacing with Key s Hiring Managers for more information.

33 2 Password and Account Administration Having Difficulty Logging into the Network? If you have misplaced or forgotten your password please utilize the Forgot Your Password? Link located beneath the Log In button on the AN landing page. Please Note: Usernames are in the form of an address. Both username and password are case sensitive. Password Rules The following rules apply to passwords: Passwords are case-sensitive, so "Apple" is different from "apple." Passwords must be at least eight characters long. Passwords can include any English characters and punctuation marks. Passwords must include at least one numeral between the first and last characters. Passwords must include at least one letter. Examples of legal passwords: a234bcde Still experiencing difficulties? Contact Ariba Customer Service at ARIBA to gain access to your account.

34 3 Glossary of Terms ACP: Ariba Category Procurement AN: Ariba Network AN Account Administrator: Individual with edit permissions for the supplier profile on the AN. AN ID: Ariba Network Identification Ariba Buyer: Software that powers Key s purchasing system Ariba Network: AN Ariba Network ID: Ariba Network Account Number. Located on your supplier home page. AWF: Ariba Workforce Buyer: Software that powers Key s purchasing system Candidates: Staffing Applicants/Contractors Collaborative Requisition: Requisitions that engage the supplier for information Hiring Manager: Reporting Manager for IT Staff Resources PR: Purchase Requisition Procurement: Purchasing Corporate Sourcing Proposals: Information entered by suppliers in response to staffing requests. Punch in : Technology that enables collaborative requisitioning Punchout: Dynamic catalog file hosted externally by the supplier. TIPS: Key s Ariba Buyer Application. Totally Integrated Purchasing System