First Time Use - Registration Process

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1 Quick Links Registration Process Submitting a Support/Inquiry Got a question about your statement or need any other Royalty Incident payout related support? Please complete the below onetime Tracking an Incident registration to access our Royalty Support Portal. The Royalty URL to Microsoft Royalty Support Support Portal offers an online form(s), gathering all relevant Portal - information we need to quickly respond and resolve your support request and inquiries. You will easily be able to see the status of your tickets online along with any notes agents managing your tickets decide to share with you. How? Action Required: Please register to use the Microsoft Royalty Support Portal ( using the registration code Royalty. It is recommended that you use the same address to register that you use to access the Statement Portal. Please reference the Quick Links for additional details for the registration process and overview of submitting/tracking incidents you log. Royalties & Content Operations Support Team Accounting Services Finance Operations First Time Use - Registration Process 1. Navigate to 2. If you have a Microsoft corporate account, select the first option. Otherwise, select the Local (non-ad) option.

2 3. If you have registered and been approved for a local account, enter your username and password to sign in. If you have not previously registered, select the Request One link to request a local account. 4. Complete required fields and click 'Submit' 1. address - it is highly recommended to use the same address you use to access the Work Flow Tool. 2. registration code - please use registration code Royalty Message after submitting new account request: 5. Once your request is validated and approved by Microsoft (Normally within three business days), you will receive confirmation of the approval. Approval will be sent to the address you specified during the registration process.

3 6. entitled 'Password Setup for Microsoft CSE Service Portal will appear in your inbox. (do also check junk folder if it doesn't appear in your inbox) 1. Follow additional instructions in the to complete your account setup; will include username and temp password. (Note: new password will be required once you login in the first time with temp password provided in ) 7. Temp password - It is recommended to copy/paste temp password from to the password box in the sign in screen. (Tip - Paste will likely result in trailing space, space should be removed if present) 1. You can view the typed in or pasted in password by clicking the eye in the password text box, see screenshot below. 8. Once you have successfully changed your temp password and successfully logged in, you will be taken to the landing page below: Submitting support request/inquiry incidents 9. You can now go directly to the support form using the direct link of or manually navigate to the form using hyperlinks on the landing page: Order Something > Royalty Help > I have a question for Royalty Support Group 10. Complete the required fields on the Form to submit your support request/inquiry 1. Caller - This will default to login credentials of person submitting support inquiry/incident and cannot be changed 2. CC Alias - Please include anyone you want cc'd on correspondence of support/inquiry incident being submitted. 3. Vendor ID and Contract ID should populate based on your profile setup from the Microsoft Royalty Statement Portal. If Vendor ID or Contract ID you want to submit support request for isn't present, choose 'Other'. However in subsequent dialogue boxes please provide your Company Name and

4 Contract ID (if known); failure to provide this information could result in delays in resolving your request/inquiry incident 11. Problem/Issue - Drop down of common request/inquiries received by Royalty Support Team 12. What period are you looking at? - for any Problem/Issues related to Royalty Statements 'From/To' date boxes will appear to understand the period you are inquiring about. 13. Short Description - Brief description of your support inquiry/incident (similar to subject line of ) 14. Additional Detail - Detail description of your support inquiry/incident. If Vendor ID or Contract ID was specified as 'Other' above, here you should provide your Company Name and line of business of the royalty relationship to help us determine who you are. (i.e. Royalty related to MSN, Bing, Xbox, etc) 15. Attachments - Include any attachments necessary to help us understand the nature of your support inquiry/incident if applicable 16. Click 'Submit' when all required information is complete. Support ticket will be raised with appropriate team for resolution; confirmation of support ticket will be sent to Caller's address. Similar to below: Tracking support request/inquiry incidents 17. You can review your submitted incident tickets by navigating to My Stuff > Incidents 18. Click into any of the Incidents you raised for status as necessary

5 19. Once clicked in, you will see original support/inquiry request details and current status 1. Assigned means that your request is in someone s name 2. Awaiting User means something has been requested of you. 3. Awaiting 3 rd Party means we are awaiting a response of a team outside of RCOSUP.