FedMall Frequently Asked Questions

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Charlene Farmer
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1 Registration, Codes, and Approvals: Q: How do I complete registration if I get a proxy server error when attempting to register? A: If you are getting a system error please forward a screen shot to the Program Management Office (PMO) in Microsoft Word (MS) to: fedmallvendors@dla.mil. We will forward your screen shot to our developers for evaluation and get back to you with a resolution. Q: Can different users under the same Cage Code and contract number see the catalog files that others have uploaded? A: No, the activity status only shows those transactions that you, personally, have uploaded. Q: Is there any updated information for suppliers, like myself, who are currently unable to register? A: If you are not able to successfully register, please send an to fedmallcommunication@dla.mil so we can begin to take action and perform any necessary troubleshooting. Q: Why am I receiving error messages about missing ID attributes? A: This error could occur because the contract number was not input correctly or the Cage Code number has lower case letters embedded in it. Please correct and resubmit your catalog. Q: Where are the change order delivery methods located? A: Once you are in FedMall (on the Fedmall site, go to contract information, then account management and then contract update ) you will be able to update nearly anything pertaining to your contract. However, please note, you will not be able to make update changes to a DLA contract. For that you will need to contact your Supply Account Managers (SAM s) for more assistance at fedmallvendors.@dla.mil.

2 Catalog and Uploads: Q: How can I verify my catalog file has been successfully uploaded? A: There are three (3) ways/areas on the site to ensure your catalog file has been successfully uploaded 1) When you receive a notification that says your catalog file has been uploaded; 2) When an item within your catalog has been successfully validated you can track this via catalog file by looking to the far right of the supply portal; 3) By performing a spot check by searching for those items you just loaded. If you are having issues with the above methods, please send an to fedmallcommunications@dla.mil and request an extract of your current offerings. We will be able to pull a list of current Part Names with their associated contract information. Q: Why is my FedMall vendor catalog stuck processing? A: There are two possible causes; first, the catalog was uploaded with errors and is currently stuck in process mode, a known issue that IBM is currently working to resolve; second, in some smaller cases, unkown issues have caused catalogs from not being pushed through the DMD process and successfully loaded on the front end. You can attempt a random search in Portal for items you have loaded to see if they retruned. If you are not getting anything returned after 48 hours, please send an to fedmallcommunications@dla.mil for investigation. Q: When will the catalogs that have been uploaded properly show up on FedMall? A: The developers have a goal of 24 hours from upload and have seen more efficient times posted recently. Q: Is the FedMall information packet we received from the Supply Account Manager s (SAM s) last year explaining how to upload catalogs still valid? A: Please go to and scroll down the page to find this information. Q: Does Fedmall follow the Federal Army Regulation (FAR) when it comes to the JWOD Act and Ability One program?

3 A: Yes. FedMall is following and implementing all FAR requirements. If you have any questions as they relate to the terms and agreement language in your contract please contact your Contracting Officer (CO). Q: Does FedMall automatically generate error messages indicating when a catalog has not been accepted? A: Not at this time. To find out if your catalog file has properly loaded, you can do a spot check in the search functionality within Portal. If after 24 hours, your items still do not return please send an to fedmallcommunications@dla.mil for further investigation. Q: At what point will the Central Catalog Hosting System Portal (CCHS) website no longer be available? A: The CCHS website sunset with DOD EMALL and will not be integrated with FedMall. Q: Is the Marketplace catalog files going into the same que as the DLA contracts process? A: Yes. Q: Would signing up for the FEDMALL marketplace hold up a catalog upload? A: No. Q: How do we upload catalogs separately from Market Place catalogs? A: Please go to the FedMall page once logged on go to the 3rd column of the upload file, you have to use the "MARKETPLACE_ (CAGE Code)" identifier instead of the contract number then input your information. Ensure you have opted into MarketPlace participation within your registration profile. Q: What are the procedures in the new Market Place for raising and lowering prices on items and putting items on sale for a period of time? A: The Market Place does not have contracts that would restrict the changing of prices. Therefore, you have the ability to adjust prices and have short-term (at your discretion) sales events at any time. To enable this an updated catalog (with the price changes) should be reloaded by the supplier.

4 Q: Have CXML issues been successfully resolved? A: Yes, however there is a supplier who is having an issue with the Value Added Network (VAN) enhancement that IBM will still needs to be resolve before moving forward to complete. As soon as IBM has concluded all testing and given the go ahead then the PMO will update the FedMall website reflecting the latest status. Q: Can Ability One (business that provides opportunity to people with disabilities) items be placed in the Market Place? A: Yes. Q: Where can I find the validation tool? A: You can access the validation tool by going to the Supplier Portal and is should be on the Landing Page (prior to loggin into FedMall. Q: When I input a product price with four digits after the decimal point, the new validator displays an error. Does this mean that all files containing four decimals need to be resubmitted? A: Yes You will need to correct the price discrepancy and re-upload those catalogs.. Q: Can my account be linked to my renewed CAC? A: Yes it can. While you first register to FedMall and input your cage code, the contract numbers associated with that cage code will appear; furthermore, you will have the ability to view the contract or contracts associated to your account, make your selection, and view all applicable details and information. Q: Could you please elaborate on the DLA modification process as far as FedMall is concerned? FOR INSTANCE, are we now able to load modifications through the portal? Are they being pushed through or does our Contracting Officer have to approve the file load?

5 A: The Supplier Portal is where you will conduct all of your current and future business for FedMall, including modifications. Current modifications are being pushed through just like the original set of uploads until we hear otherwise. Q: Could you please provide an update on the search capability within the supplier portal? In my case, is still timing out with every search and resulting in a This page could not be displayed error. A: The download function within the Supplier Portal is currently still inaccessible. A workaround is being developed in the mid term. Q: Can we send test orders to ourselves to make sure we re receiving them correctly? A: Since this is a Production site, there is no way to properly submit a test order without test order payment being fully processed (flowing end- to-end), resulting in a fulfillment order. In order to make sure you are receiving orders, WE recommend you identify a customer who has the need to purchase one of your products and ask them to work with you to track progress on this from the moment they complete an order to the moment your receive their request. Q: Can we see our DLA orders in the Supplier Portal? A:Yes, unless you have a DLA contract. Suppliers who currently have DLA contracts will only see their orders in Defense Logistics Agency (DLA) Internet Bid Board System (DIBBS), which is a web-based application that enables the vendor community to obtain their orders. Q: When is the best time to load data or your catalog file on FedMall? A: Although you may load your data or catalog files at any time you access FedMall, the process may be quicker during off peak times. Recent trend analysis indicate that one off peak time is 7 a.m. eastern standard time (est). Q: Who is the FedMall primary point of contact for the supplier community to get access to and get catalogs uploaded? A: The FedMall SAMs can be contacted at fedmallvendors@dla.mil for specific issues, and fedmallcommunications@dla.mil is available for general questions or if you would like catalog status updates and/or extracts of your current offerings. The FedMall landing page

6 ( both provide Supplier Registration information and Quick Start Guides that cover all aspects of Supplier registration and Catalog and Image upload instructions. Q: How will DLA address vendors who have lost significant revenues due to the FedMall transition? A: FedMall cannot address this question as this will need to be taken up with your specific Contracting Officer.

FedMall Frequently Asked Questions

FedMall Frequently Asked Questions Registration, Codes, and Approvals: Q: How do I complete registration if I get a proxy server error when attempting to register? A: If you are getting a system error please forward a screen shot to the