The Collaboration Cornerstone

Transcription

1 The Collaboration Cornerstone On Demand Insurance Business Problems 1. We lose customers because we process new policy applications too slowly. 2. Our claims processing is time-consuming and inefficient. 3. We need to do a better job of attracting new customers. 4. We need our employees to be more productive. 5. We need to grow revenue in existing accounts, and by partnering. 6. Our development teams are always behind schedule and over budget. 7. We need to gain maximum efficiency out of our IT infrastructure. On Demand Insurance CEO D The Collaboration Cornerstone.ppt 2 1

2 Current Messaging Infrastructure Not Meeting the Needs of the Business Based on Exchange 5.5, mixed versions of Office/Outlook Reliability, performance is uneven with periodic outages User expectations: always on, always available Windows security exposures increasing business risk SPAM, virus penetration impeding user productivity and soaking up administrator resources to fix Also saturating network, lowering bandwidth for productive use Regulatory compliance forcing company to maintain archives Requires expansion of storage devices to hold archives Cost pressures prompting an emphasis on lowering Total Cost of Ownership (TCO) D The Collaboration Cornerstone.ppt 3 What Are The Alternatives? Exchange OR Exchange 5.5 On Demand Insurance CIO D The Collaboration Cornerstone.ppt 4 2

3 IBM Lotus Advantages Architected from the ground up as a collaboration platform Provides customers choice and flexibility Operating system, hardware platform, directory, client access Lower cost of ownership Policy-based administration, network bandwidth, server storage, quota management, Smart Upgrade Unmatched security features Granular levels: server, database, view, field Integrated, seamless PKI encryption, digital signatures, Execution Control Lists (ECL) Smartcards Quality of Service (QoS) Proven Reliability Clustering for failover and load-balancing Transaction-logging, automated server restarts, and diagnostic data collection Advanced administration tools, statistics and events, Tivoli Analyzer D The Collaboration Cornerstone.ppt 5 Advantage: More Than Just Mail Lotus Notes & Notes Client Microsoft Outlook/Exchange Outlook Client Teamroom Custom Collaboration Applications Teamroom Custom Collaboration Applications Architected as a distributed collaborative application platform Mail just one of many applications Companies retain full customization of mail capabilities just like any application Exchange Store Consolidated, mail-only platform Mail & Calendar are the only applications Applications hard-coded, minimal customization D The Collaboration Cornerstone.ppt 6 3

4 Advantage: Scalability Lotus Notes & Microsoft Outlook/Exchange Exchange Store Each user has their own mail database Each supports up to 64GB Distributed architecture makes for robust scalability All users operate out of a shared data store Exchange data store: 16 GB Up to 20 per server Source: Microsoft Exchange Documentation D The Collaboration Cornerstone.ppt 7 IBM Lotus Supports More Users with Fewer Servers 165,000 Users Lotus 6.5 Microsoft Exchange 2003 * Per Microsoft guideline (1K users/cpu) 165K 10,000 10K 6,000 4,000 4K* Per partition 27 partitions Win way Intel P4 1.4 GHz 4 GB Windows/AIX/Solaris/ zlinux/zos/os400 OS way POWER GHz 128 GB Source: IBM Lotus Market Research, 2004 D The Collaboration Cornerstone.ppt 8 4

5 Advantage: Freedom-of-Choice Mail Clients Outlook, Outlook Express, POP/IMAP clients Notes, Web Access POP/IMAP clients, MS Outlook Windows, Windows Mobile Windows Client OS Server OS Linux, Mac OS, Palm, Java MIDP, Windows, Windows Mobile Linux, AIX, Solaris, OS/400, zos, Windows Active Directory Directory, LDAP, Active Directory Provides flexibility and preserves investments in infrastructure Source: Microsoft Exchange Documentation D The Collaboration Cornerstone.ppt 9 Advantage: Policy-Based Administration Servers Clients Administrator Corporate IT Policies Archive settings Desktop settings Registration settings Security settings Setup settings Many more Centrally manage standards and enforce corporate IT policies D The Collaboration Cornerstone.ppt 10 5

6 Advantage: Automatic Diagnostic Collection Administrator Diagnostic Report Mail-In DB Collects diagnostic data if server and client crashes and sends the collected data to a mail-in database when the server or client restarts. Can run invisible to users, or users can be prompted to view the report before it is sent, and add additional comments. D The Collaboration Cornerstone.ppt 11 Advantage: Notes Smart Upgrade No touch, server-managed upgrade for Notes client D The Collaboration Cornerstone.ppt 12 6

7 Advantage: Reduce SPAM and Promote Regulatory Compliance Journaling Journaling allows allows the the router router to to keep keep a a copy copy of of messages messages that that are are sent sent in in your your environment. environment. The The router router can can check check whether whether incoming incoming SMTP SMTP connections connections originate originate from from servers servers listed listed in in one one or or more more DNS DNS blacklists blacklists (DNSBLs) (DNSBLs) before before delivering delivering messages. messages. D The Collaboration Cornerstone.ppt 13 Advantage: Server-Based Mail Rules sender subject body importance delivery priority To CC BCC To or CC body or subject Internet domain size (in bytes) all documents any attachment name number of attachments form recipient count any recipient Help manage before it gets to the users mail files D The Collaboration Cornerstone.ppt 14 7

8 Advantage: Proven and Trusted Security Features implements a layered security model (best practices) Security features span the system vertically, from the user level down to the document level Security features are implemented using a variety of methods Certification and ID files Server Access Lists Database Access Control Lists and Roles View and Form, Section and Field Encryption Public and Private keys, secret keys for applications Database encryption (local) Database signing and Execution Control Lists Multiple administrator roles Programmability restrictions Notes Client LAN/WAN Internet Server Database User Authentication Network Security Server Security Database Security Design Element Security Document Security D The Collaboration Cornerstone.ppt 15 Microsoft Exchange Migration Roadmap No in-place hardware migration available Exchange 5.5 Exchange 2003 Windows 2003 Kodiak Windows? Windows NT Active Directory Active Directory? SQL Server Datastore Multiple migrations required with uncertain roadmap to the future Source: Microsoft Exchange Documentation D The Collaboration Cornerstone.ppt 16 8

9 Migrating from Exchange to You ve convinced me that is better, but how easy is it to migrate from my Exchange 5.5 environment? It s very straightforward with the Migration Tool and Access for Microsoft Outlook. Let me show you how On Demand Insurance CIO IBM D The Collaboration Cornerstone.ppt 17 Migration Tool The Migration Tool is integrated into the Administrator client With the MS Exchange part of the tool, you can: Import users and groups from an Exchange Organization Register these users and groups into IBM Lotus Migrate Exchange users mailboxes to The migration process: Imports users and groups from Exchange and creates entries for them in the Directory Creates an ID and mail file for every imported user Migrates the contents of mailboxes from a central location (Exchange server) into Can be used for MS Exchange versions 5.0, 5.5, and 2000 D The Collaboration Cornerstone.ppt 18 9

10 How Access for Microsoft Outlook Adds Value Outlook Client Access for Microsoft Outlook Server Replication/ Synchronization Services Notes RPC Outlook Store (.PST) Local Store Allows users to continue using their Outlook client (2000/XP/2003) Leverages s replication capabilities for updates, synchronization, and offline usage Outlook add-in provides additional messaging capabilities not previously available with Exchange Out-of-Office agent, free/busy time lookup, preferences D The Collaboration Cornerstone.ppt 19 DEMO: Exchange 5.5 to 6.5 Migration Exchange 5.5 Server User Microsoft Outlook Exchange Directory Migration Tool Administrator Access for Microsoft Outlook Directory 6.5 Server D The Collaboration Cornerstone.ppt 20 10

11 Lotus Notes vs. Microsoft Outlook If I can use my existing Outlook clients with, why would I want to move to Lotus Notes clients? There are a lot of reasons. Let s take a look at some On Demand Insurance CIO IBM D The Collaboration Cornerstone.ppt 21 Top 6 Reasons for Choosing Lotus Notes Over Microsoft Outlook 1. Security Features Execution Control Lists, Public Key Infrastructure for authentication and non-repudiation 2. Single Access Point for all collaborative functions 3. Superior Instant Messaging support integrated presence awareness throughout 4. Better offline support and applications 5. Better built-in search capabilities full index support for faster searching 6. Better customization capabilities accommodate company policies Source: IBM SWG Competitive Project Office, 2005 D The Collaboration Cornerstone.ppt 22 11

12 DEMO: Lotus Notes D The Collaboration Cornerstone.ppt 23 Browser-Based Access We also have roaming or deskless users that require browser-based access. Does support this? Absolutely. You can use Web Access to provide low-cost, browserbased access to capabilities On Demand Insurance CIO IBM D The Collaboration Cornerstone.ppt 24 12

13 How Web Access Adds Value Windows Client (IE browser) Server Linux Client (Mozilla browser) Web Access Web Access Provides web browser access to all , calendar/scheduling, tasks, and contacts capabilities (Windows and Linux clients) Includes replication support for offline or disconnected operation Extensive support for security Basic authentication, session authentication, SSL encryption, local offline file encryption, and the ability to sign and verify digital signatures Caching and compression of content helps improve performance and reduces network consumption D The Collaboration Cornerstone.ppt 25 DEMO: Web Access D The Collaboration Cornerstone.ppt 26 13

14 Move2Lotus and Trade-Up Programs Over 300 Exchange Customers Moved to IBM Collaboration Solutions in 2004 Move2Lotus for IBM e-server Program Reduced pricing on selected Lotus software licenses when running on IBM e-server hardware from competitive messaging offerings Tradeup to Lotus Software Program Reduced pricing on selected Lotus software licenses when migrating from competitive messaging offerings D The Collaboration Cornerstone.ppt 27 Microsoft Messaging Platform Costs , Calendaring and Scheduling Client Upgrade Costs: $67/user $40/user (Exchange CAL) (Win 2003 CAL) Active Directory Exchange 2003 Outlook TOTAL : $107/user Server Upgrade Costs: $3,999/server $3,999/server TOTAL : $7,998/server (Exchange Ent) (Win 2003 Server Ent) Windows Server 2003 * List price comparison in US dollars Source: IBM SWG Competitive Project Office, 2005 D The Collaboration Cornerstone.ppt 28 14

15 Lotus Messaging Platform Costs , Calendaring and Scheduling Client Upgrade Costs: $53/user $40/user (Notes Msg Trade-Up) (Win 2003 CAL) Notes 6.5 Messaging Client TOTAL : $93/user Messaging Server Upgrade Costs: $1,145/CPU $3,999/server ( Msg) (Win 2003 Server Ent) Directory Lotus Messaging Server 6.5 Windows Server 2003 TOTAL : $1,145/CPU + $3,999/server * List price comparison in US dollars Source: IBM SWG Competitive Project Office, 2005 D The Collaboration Cornerstone.ppt 29 Sample Cost Comparisons , Calendaring and Scheduling 100 users* IBM Lotus Messaging (Linux) $6,445 IBM Lotus Messaging (Windows) $14,444 Microsoft Exchange $18, users* $14,395 $28,394 $34, users* $28,790 $52,789 $61, users* $57,580 $101,579 $114,998 List price comparison in US dollars * Assumes 250 users/cpu up to a single 4-way server; no performance differences taken into account for sizing Source: IBM SWG Competitive Project Office, 2005 D The Collaboration Cornerstone.ppt 30 15

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