e-survey System User Manual for AML/CFT COMPLIANCE REPORT

Transcription

1 BANK NEGARA MALAYSIA CENTRAL BANK OF MALAYSIA e-survey System User Manual for AML/CFT COMPLIANCE REPORT VERSION 1.0

2 Table of Content BNM e-survey System User Manual for AML/CFT COMPLIANCE REPORT 1. Introduction... 3 Overview... 3 Audience... 3 Technical Knowledge... 3 Minimum System Requirement Accessing e-survey Portal... 4 e-survey Portal URL How to Sign In... 5 How to Edit Profile... 6 How to Change Password... 7 How to Retrieve Lost User ID or Password... 8 How to Log Out Online Survey How to Access a Survey...10 How to Start an Online Survey...11 How to Save a Survey...13 How to Submit a Survey...14 How to Resubmit a Survey...16 How to Print the Responded Survey My Page My Page Description...18 My Saved Survey...18 My Survey History...19 New Survey...19 My Notification Other Links Home...20 FAQ...20 Feedback...20 Contact Us...20 Terms of Service...20 Privacy Policy...20 Page 2 of 20

3 1. INTRODUCTION Overview The Bank Negara Malaysia (BNM) e-survey Portal acts as the one-stop survey centre for all surveys issued by the various departments of BNM. This Portal aims to assist survey respondents in obtaining, filling up and submitting the completed surveys in an efficient and secured manner. By having surveys on this Portal, respondent can easily access the surveys via the Internet and submit the completed surveys online in order to facilitate processing, consolidation of the results and report preparation. Audience This user manual is intended for all registered BNM e-survey External Respondents. External Respondents are either: External organizations or individuals invited by BNM to participate in the surveys; or External organizations or individuals registered through the e-survey Portal and approved by the survey administrator. Technical Knowledge The users of this manual must be proficient in browsing the Internet using popular browsers such as Internet Explorer 6.0 or Netscape Navigator 6.0 and above. Minimum System Requirement To access the e-survey Portal, users should at least install Internet Explorer 6.0 or Netscape Navigator 6.0. Page 3 of 20

4 2. ACCESSING E-SURVEY PORTAL e-survey Portal URL To access the Portal, type this URL in the address box: / The e-survey Portal will open as below: Figure 2-1: e-survey Portal Home Page Page 4 of 20

5 3. HOW TO SIGN IN Once you have received the registration confirmation via , you may log in to e-survey using the same username and password you have filled up in the registration form. To sign into e-survey Portal: Step 1. At the User ID box, enter your user ID and password User ID = MyUserID Password = MyPassword Figure 3-1: User ID Box Step 2. You will get a Welcome page depending on the group you are in such as below: Figure 3-2: Welcome Page Page 5 of 20

6 How to Edit Profile To edit your profile: Step 1. Click at [Edit Profile] link in the sign in box on the right Figure 3-3: Sign In Box Showing Edit Profile Link Step 2. You will get your profile page which can be edited Figure 3-4: Edit Profile Page Step 3. Click on [Update] to submit your edited profile Page 6 of 20

7 How to Change Password To change your password: Step 1. Click on [Change Password] link in the sign in box on the right Figure 3-5: Sign In Box Showing Change Password Link Step 2. You will get a page to change your password. Enter your: Current password New password Retype new password to verify Figure 3-6: Change Password Page Step 3. Click on [Update] to submit the new password. You will get a confirmation page as below: Figure 3-7: Change Password Confirmation Page Page 7 of 20

8 How to Retrieve Lost User ID or Password BNM e-survey System User Manual for AML/CFT COMPLIANCE REPORT If you lost your User ID or password, you may retrieve them. To retrieve Lost User ID or password: Step 1. Click on [Need Help] link in sign in box Figure 3-8: Sign In Box Showing Need Help Function Step 2. You will get the page below requesting for address which you entered during registration. Enter your address and click [Get Password or User ID]. Step 3. You will get the page below requesting for address which you entered during registration. Enter your address and click [Get Password or User ID]. Figure 3-9: Recover Lost User ID or Password Page Step 4. You will receive your User ID or temporary password via . Note: You are highly advised to change the temporary password you receive as soon as you login into e-survey Portal for security measure. Page 8 of 20

9 How to Log Out To log out from e-survey Portal: Step 1. Click on [Logout] link in the sign in box on the right Figure 3-10: Sign In Box Showing Logout Link Step 2. You will be logged out from e-survey Portal and will be directed to e- SURVEY Portal home page Note: For security reason, respondents are advised to Logout from the system after they have completed using the system. This is to ensure no unauthorized access to the system by unauthorized users. Page 9 of 20

10 4. ONLINE SURVEY How to Access a Survey To access a survey: Step 1. Click on [Current Survey] link on the top navigation bar Figure 4-1: e-survey Home Page Showing Link to Survey Page Step 2. You will get the survey page. There may be more than one survey at one time. You may see the list of surveys (if more than one) by scrolling down the page. The survey made available to you is based on your survey group. Figure 4-2: Survey Page Page 10 of 20

11 How to Start an Online Survey BNM e-survey System User Manual for AML/CFT COMPLIANCE REPORT To start an online survey: Step 1. Click on [START E-Survey] link on the Online Survey section Figure 4-3: Online Survey Section Showing Link to Start Survey Step 2. You will get the agreement page as below. Click Agree Button to continue with the survey. Figure 4-4: Term / Condition screen Page 11 of 20

12 Step 3. You will get the survey form which contains the survey questionnaire. Figure 4-5: Sample of Survey Questions Note : The questionnaire contains of 4 types of information required: Part A General Information Part B - Customer Due Diligence (CDD) Measures Part C - Suspicious Transaction Reports (STR) Part D - Retention of Records Step 4. Answer all questions Page 12 of 20

13 How to Save a Survey To save an online survey: Step 1. You may save a survey at anytime during the course of answering the survey. Click on [Save & Next] button to save your data in current page and proceed to the next page. Figure 4-6a: Save & Next Survey Step 2. Click on [Save Only] button to save your data in current page and stay in current page. Figure 4-6b: Save Survey Step 3. Your survey will be saved with all the information you have entered. You can continue answering the survey anytime you wish as long as the survey is still active. To continue, simply click on [Continue Survey] and follow the steps to start a survey all over again. Figure 4-6c: Continue Survey Page 13 of 20

14 How to Submit a Survey When you are satisfied with your survey responses and have uploaded all the necessary files requested, you need to submit the survey. To submit survey: Step 1. Click [Submit] button to submit your survey Figure 4-7a: Submit Survey Step 2. Towards the end, click [Confirm e-survey Submission] link to submit your survey Figure 4-7b: Confirm Survey Or alternatively, on Online Survey section, click on [Confirm e-survey Submission] link Figure 4-7c: Online Survey Section Showing Survey Submission Function Page 14 of 20

15 Step 3. You will get confirmation message as below. Click [OK] to confirm survey submission Figure 4-8: Survey Submission Confirmation Message Step 4. Page will be refreshed with a message Your survey has been confirmed. Thank you for your cooperation. The survey is already submitted. Now, on the online survey section, you will see Resubmit Survey and View e- SURVEY. Figure 4-9: Online Survey Section Showing Survey Submitted Page 15 of 20

16 How to Resubmit a Survey If you have submitted your survey and wish to resubmit, you actually can do so. However, you need to give reasons for resubmission. Step 1. On Online Survey section, click on [Resubmit Survey] Figure 4-10: Online Survey Section Showing Resubmit Survey Step 2. You will get confirmation message as below. Click [OK] to confirm survey re-submission Figure 4-11: Survey Re-Submission Confirmation Message Step 3. You will get a message box as below. Key-in you reasons for re-submission. Click [Re-Submit Survey] to for re-submission Figure 4-12: Survey Re-Submission Message Box (Reason) Page 16 of 20

17 How to Print the Responded Survey To print the responded survey: BNM e-survey System User Manual for AML/CFT COMPLIANCE REPORT Step 1. On Online Survey section, click on [View Submitted Survey (Read Only)] or [Preview Your Response (Read Only)] link Figure 4-13: View Responded Survey Step 2. For Internet Browser version 6.0 and above, click on File, Print Or click on Print icon Figure 4-14: Print Icon Note: The print function is subject to the type of Internet browser used by the company. Page 17 of 20

18 5. MY PAGE My Page Description My Page is your personalised page where all information there is specific to you based on your profile and the survey you have previously submitted. Below are the descriptions of items in your personalised page: Figure 5-1: Items in My Page My Saved Survey This is where all your saved survey is listed. These surveys have not been submitted yet. You can continue responding to each survey by clicking on [Continue Survey] link. Page 18 of 20

19 My Survey History This is where your previously submitted surveys are listed. You may view the surveys by clicking on [View Submitted Survey] or [Unconfirm Survey] link. New Survey This is where all new surveys which you are invited to participate are listed. To start responding to the surveys, click on [Start New Survey]. My Notification You have the option to receive notification of new surveys or new reports. To receive notifications, simply click on the checkbox next to the notification you wish to receive and click [Submit] as illustrated below: \\\ Figure 5-2: Notification User Preferences Page 19 of 20

20 6. OTHER LINKS Home Click the link [Home] if you want to return to the e-survey main page. FAQ Click the link [FAQ] if you want to read the frequently ask questions. Feedback Click the link [Feedback] if you want to send your comments or feedback in regards to the e- SURVEY Portal or the online survey. Kindly fill-in all the necessary details in the Feedback page. The Survey Administrator or BNM officer s in-charge will respond to your feedback or questions. Contact Us Click the link [Contact Us] if you want to contact BNM via telephone or mail. Terms of Service Click the link [Terms of Service] if you want to read the Terms of Service of the e-survey Portal. Privacy Policy Click the link [Privacy Policy] if you want to read the Privacy Policy of the e-survey Portal. - END Page 20 of 20