RWANDA DEVELOPMENT BOARD TOURISM LICENSING SYSTEM

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Jessica Cannon
6 years ago
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1 RWANDA DEVELOPMENT BOARD TOURISM LICENSING SYSTEM FRONTEND USER MANUAL 1 P a g e

2 Contents 1.1 ACCESSING THE SYSTEM REGISTRATION LOGGING IN DASHBOARD LOGGING OUT SUBMITTING AN APPLICATION MAKING PAYMENT VIEWING A SUBMITTED APPLICATION VIEWING DRAFTS EDITING AND RESUBMITTING AN APPLICATION APPLICATION STATUS Submitted Incomplete Resubmitted Under Inspection Action Required Final Decision Approved Denied P a g e

3 1. INTRODUCTION The Tourism Licensing Portal automates the application and review of Licenses for tourism entities in Rwanda. It allows tourism entities to submit their license applications online for vetting and approval by the RDB. 1.1 ACCESSING THE SYSTEM Open your preferred web browser and enter the system address and hit enter to continue. You will be presented with the homepage as shown. 1.2 REGISTRATION You are required to have an existing account in order to login. Click on Register button on the top right of the home page as shown above Enter your details in the form provided. Click Register button on the bottom of the page when finished. 3 P a g e

Check your email for confirmation of your registration and follow the steps to verify your account. You are now registered into the System. 1.

4 Check your for confirmation of your registration and follow the steps to verify your account. You are now registered into the System. 1.3 LOGGING IN Now that you are registered user, you can now log in to the system. Click the Login button on the top right of the homepage 4 P a g e

5 Enter your username and password then click Login button DASHBOARD Once logged in, you will get a dashboard page similar to the one shown below. 5 P a g e

6 1.5 LOGGING OUT To get out of the system, click the downward the top right user icon and select Log Out as shown below. 6 P a g e

7 2. APPLICATIONS 2.1 SUBMITTING AN APPLICATION To apply for a tourism operating license, go to the services area and press the button named Click Here for this service, just below the text Tourism Operating License 1. This takes you to another page. Click on the New Application button. 7 P a g e

8 2. The form is divided into 4 sections: a. Applicant b. Tourism Entity c. Registered Company d. Supporting Documents 3. To go to from one section to another, click the Next button at the bottom of the page 4. Some fields in the form will require you to select multiple options e.g. Cuisine, Features & amenities etc. To select multiple options, select each item while holding the Ctrl button on your keyboard. See below illustration: 8 P a g e

9 5. To go back to a previous section, click on the Previous button at the bottom of the page: 6. At any time during the application, you can also save an application as a draft by clicking on the save draft button at the bottom of the application form. 9 P a g e

10 7. After providing all the required information, click on the Review button on the last section of the form at the bottom. 8. In the page that appears, confirm that you have provided all the correct information. If all information is correct: a. Click on the checkbox I certify that all of the information provided is accurate to the best of my knowledge b. Click on the Proceed to Payment button 10 P a g e

2.2 MAKING PAYMENT Once you click on the Proceed to Payment button, the following payment form appears. Attach the payment receipt and click on Finalize Application button.

11 2.2 MAKING PAYMENT Once you click on the Proceed to Payment button, the following payment form appears. Attach the payment receipt and click on Finalize Application button. To make payments after you have already logged out of the system, you can use the side menu by click on Services. In the options that appear below, select Tourism Operating License then select Payments as shown below: 11 P a g e

12 2.3 VIEWING A SUBMITTED APPLICATION To get a list of all applications you have submitted, you can use the side menu by click on Services. In the options that appear below, select Tourism Operating License then select My Applications as shown below: 2.4 VIEWING DRAFTS To get a list of all drafts you have submitted, you can use the side menu by click on Services. In the options that appear below, select Tourism Operating License then select Drafts as shown below: 12 P a g e

13 2.5 EDITING AND RESUBMITTING AN APPLICATION When you are required to resubmit an application, you will get an notification with all the comments made by RDB. To edit the application you will go to My Applications and select the Incomplete Status. After that select your application by clicking on it and once the application is open, click on the Edit Application button. 13 P a g e

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15 3. TRACKING APPLICATIONS You will receive notifications as an application is moved from one stage to another. 3.1 APPLICATION STATUS For an application the following are an outline of each status. Submitted Application has been submitted and is under review by RDB staff Incomplete Application needs to be amended by the applicant Resubmitted Application has been resubmitted and is under review by RDB staff Under Inspection Entity can be inspected Action Required Entity must make amendments for a re-inspection Final Decision RDB is making the final decision on whether to approve application for license Approved Application for license is approved. Denied Application for license is denied. 15 P a g e

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MOMBASA COUNTY. e-construction PERMIT USER MANUAL FOR FRONTEND USERS

MOMBASA COUNTY. e-construction PERMIT USER MANUAL FOR FRONTEND USERS MOMBASA COUNTY e-construction PERMIT USER MANUAL FOR FRONTEND USERS Table of Contents CHAPTER 1: GETTING STARTED... 4 INTRODUCTION... 4 1.1 ACCESSING THE SYSTEM... 4 1.1.1 Accessing the Portal... 4 1.1.2