Polycom RealPresence Media Suite

Transcription

1 GETTING STARTED GUIDE 2.7 September E Polycom RealPresence Media Suite

2 Copyright 2016, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc America Center Drive San Jose, CA USA Trademarks Polycom, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom. End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. The EULA for this product is available on the Polycom Support page for the product. Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by at OpenSourceVideo@polycom.com. Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document. Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. your opinions and comments to mailto:documentationfeedback@polycom.com. Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

3 Contents Regulatory Notices...3 Russia Regulatory Information...3 About This Guide... 5 Polycom RealPresence Media Suite System Editions... 5 Audience, Purpose and Required Skills...5 Getting Help... 5 Polycom and Partner Resources... 5 The Polycom Community... 6 Preparing for System Installation... 7 Preparing Client Systems...7 Required Ports... 7 Configuring DNS... 7 System Installation...8 Virtual Edition Installation...8 Hardware Requirements... 8 Download RealPresence Media Suite Software...8 Set up RealPresence Media Suite in a Virtual Environment... 8 Appliance Edition Installation Before You Begin Unpacking the RealPresence Media Suite Package...10 Install the Hardware Configure IP Settings through the Console...11 Initial Configuration System Licenses License Your System with RealPresence Resource Manager...12 License Your System with RealPresence Platform Director License Your System with an Activation Key Code...13 Change RealPresence Media Suite Licensing Method Verify License Activation Status Set the Role of RealPresence Media Suite in Scalability Mode...15 Configure Device Settings...16 Set up the Gatekeeper Polycom, Inc. 1

4 Contents Set up the SIP Proxy Registrar Polycom, Inc. 2

5 Regulatory Notices Topics: Russia Regulatory Information USA and Canadian Regulatory Notices This Class [A] digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [A] est conforme à la norme NMB-003 du Canada. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense In accordance with part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly approved by Polycom Inc. could void the user's authority to operate the equipment. EU Regulatory Notices This RealPresence Media Suite system has been marked with the CE mark. This mark indicates compliance with EEC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. この装置は 情報処理装置等電波障害自主規制協議会 (VCCI) の基準 に基づくクラス A 情報技術装置です この装置を家庭環境で使用すると電波 妨害を引き起こすことがあります この場合には使用者が適切な対策を講ず るよう要求されることがあります Russia Regulatory Information Система Номер регистрации Дата истечения срока Media Suite Д-СПД-6758 June 02, 2017 声明 此为 A 级产品, 在生活环境中, 该产品可能会造成无线电干扰 在这种情况下, 可能需要用户对其干扰采取切实可行的措施 A 급기기 ( 업무용방송통신기자재 ) Polycom, Inc. 3

6 Regulatory Notices 이기기는업무용 (A 급 ) 전자파적합기기로서판매자또는사용자는이점을주의하시기바라며, 가정외의지역에서사용하는것을목적으로합니다. WARNING This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Safety Considerations and Storage RealPresence Media Suite has a 7 year period of life. RealPresence Media Suite has a 7 year period of storage. Electrical safety advisory We recommend that you install an AC surge arrestor in the AC outlet to which this device is connected. This action will help to avoid damage to the equipment caused by local lighting strikes and other electrical surges. Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed. Safety Instructions Environment Operating temperature Non-operating temperature Operating Relative humidity Non-operating Relative humidity 5 to 40 C (40 to 100 F). -40 to 5 (-40 to 40 F), 40 C to 60 C (100 to 140 F). 8% to 90% non-condensing. 5% to 8%, 90% to 95% non-condensing Polycom, Inc. 4

7 About This Guide Topics: Polycom RealPresence Media Suite System Editions Audience, Purpose and Required Skills Getting Help Polycom and Partner Resources The Polycom Community This guide explains how to install and set up the Polycom RealPresence Media Suite, including how to record your first video call and how to play the media file in a compatible web browser. Polycom RealPresence Media Suite System Editions The RealPresence Media Suite product is available in an Appliance Edition (AE, packaged with a system server), a Virtual Edition (VE, packaged as software only), and Amazon Web Service (AWS). Most of the functionality described in this document applies to AE and VE editions, and so the product references are general that is, the RealPresence Media Suite. However, when information applies to a specific edition, the reference will be specific - that is, RealPresence Media Suite, Virtual Edition, or RealPresence Media Suite, Appliance Edition. For information about deploying RealPresence Media Suite in AWS, refer to the Polycom RealPresence Media Suite on AWS Deployment Guide. RealPresence Media Suite, Virtual Edition, is packaged as an Open Virtualization Archive (OVA) file. The OVA file contains the RealPresence Media Suite application and information about its virtual machine environment. It can be installed as a virtual instance on a host machine running VMware vsphere. Audience, Purpose and Required Skills This guide is written for a technical audience. This guide assumes that you are starting with a Polycom RealPresence Media Suite that has never been previously configured. Getting Help For more information about installing, configuring, and administering Polycom products, refer to Documents and Downloads at Polycom Support. Polycom and Partner Resources In addition to this guide, the available documentation that describes the RealPresence Media Suite solution includes: Polycom, Inc. 5

8 About This Guide Polycom RealPresence Media Suite Release Notes Provides the information users need to know about the specific release of the system you're implementing. Polycom RealPresence Media Suite Administrator Guide Provides more detailed and specialized configuration, operation, and administration information users needs to know when using the RealPresence Media Suite. Polycom RealPresence Media Suite User Guide Provides more detailed and specialized configuration and operation information users needs to know when using the RealPresence Media Suite User Portal. Polycom RealPresence Media Suite Quick Tips Guide Provides information to help end users perform basic tasks by providing a high-level overview of RealPresence Media Suite essential functions, techniques, and tools/features. The Polycom Community The Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics. Polycom, Inc. 6

9 Preparing for System Installation Topics: Preparing Client Systems Required Ports Configuring DNS This section describes how to prepare for the initial installation and setup of the Polycom RealPresence Media Suite. This chapter includes the following sub-sections: Preparing Client Systems Required Ports Configuring DNS Preparing Client Systems To log into the RealPresence Media Suite User Portal and Admin Portal, you need one of the following client system: A computer running Microsoft Windows or MAC OS-X A mobile phone or tablet running ios or Android For more information on the system hardware and software requirements and compatible web browsers, refer to the Polycom RealPresence Media Suite Release Notes. Required Ports For a list of ports used in a RealPresence Media Suite installation, refer to Polycom RealPresence Media Suite Release Notes. Configuring DNS Obtain the names and IP addresses of the DNS servers on your network that will resolve the domain and other system names for the RealPresence Media Suite. Assign a local host name to identify the RealPresence Media Suite instance within your organization's root domain. The host name and root domain names together constitute the fully qualified domain name (FQDN) that allows users to access with a web browser. Configure this FQDN on the appropriate DNS server or servers. Polycom, Inc. 7

10 System Installation Topics: Virtual Edition Installation Appliance Edition Installation Configure IP Settings through the Console The RealPresence Media Suite system is available either a Virtual Edition or Appliance Edition. Virtual Edition Installation RealPresence Media Suite can be installed in a virtual environment with a VMware infrastructure. For information on system requirements, refer to the Polycom RealPresence Media Suite Release Notes and VMware website. Hardware Requirements Ensure that sufficient CPU and memory resources are reserved for VMware as required in the Polycom RealPresence Media Suite Release Notes. Otherwise, the system may not function properly or, in the worst case, may fail to respond. Download RealPresence Media Suite Software Before you set up the system, the RealPresence Media Suite software must be downloaded from Polycom. Procedure 1. Go to Admin > Product Activation to obtain the serial number. Write it down for later use. 2. Enter the following URL in the address bar of the Web browser: support.polycom.com and go to Support Home. 3. Go to Documents & Downloads > UC Infrastructure. 4. Click Video Content & Management Solutions at the left side bar. 5. Click Polycom RealPresence Media Suite, Virtual Edition. 6. Enter your address and password to log in to or register for a new account. 7. Click the End User License Agreement (EULA) and agree to it. 8. Click Submit. 9. Go to RealPresence Media Suite Admin Portal and activate the system under Admin > Product Activation. Set up RealPresence Media Suite in a Virtual Environment The following steps assume you are familiar with deploying applications into a VMware environment. For more information about deploying applications into a VMware environment, see the VMware website. Polycom, Inc. 8

11 System Installation Procedure 1. Obtain the RealPresence Media Suite OVA package. 2. Deploy the OVA file into the VMware vsphere hosts that you have set up. Note: If the VMware vsphere host is very busy or it does not meet the RealPresence Media Suite hardware requirements, the deployment may fail. 3. From the vsphere client, edit the instance and configure to the customer options. 4. Click the Summary tab and note the IP address of RealPresence Media Suite system assigned by DHCP. 5. On the VMware console, click Edit and adjust the CPU, memory, and the minimum disk space. Note: A RealPresence Media Suite, Virtual Edition must have an additional local hard disk in VMware, access to a NFS share, or both. Adding a Hard Disk in VMware vshpere RealPresence Media Suite, Virtual Edition supports setting local storage in VMware vshpere as its media storage. For more information about how to add a hard disk in VMware vshpere, see the VMware website. Make sure the OVA file has been deployed successfully. Caution: Shut down the system before adding a hard disk in VMware vshpere Shut down the RealPresence Media Suite system before adding a hard disk. Configure NFS RealPresence Media Suite, Virtual Edition supports NFS share as its media storage. The procedure below demonstrates how an NFS share is configured on a typical Linux distribution. Make sure that NFS is co-located on the same switch/location as the RealPresence Media Suite system to ensure stable I/O operations. Procedure 1. Make sure the NFS service has been installed and is running. Examples: [root@centos-nfs ~]# service nfs status rpc.svcgssd is stopped rpc.mountd (pid 20129) is running... nfsd (pid ) is running... rpc.rquotad (pid 20125) is running Edit NFS configuration file /etc/exports to set the file system paths for export. Examples: [root@centos-nfs ~]# cat /etc/exports /home/nfs *(rw,no_root_squash) /home/nfs_zip_ (rw,no_root_squash) Polycom, Inc. 9

12 System Installation 3. Restart the NFS service. Examples: ~]# service nfs restart Shutting down NFS daemon: [ OK ] Shutting down NFS mountd: [ OK ] Shutting down NFS quotas: [ OK ] Shutting down NFS services: [ OK ] Starting NFS services: [ OK ] Starting NFS quotas: [ OK ] Starting NFS mountd: [ OK ] Stopping RPC idmapd: [ OK ] Starting RPC idmapd: [ OK ] Starting NFS daemon: [ OK ] Appliance Edition Installation If you have ordered an Appliance Edition, you need to set up the appliance. Before You Begin Before you begin installing this product, make sure you follow these rules to ensure general safety: Keep the area around the unit clean, free of clutter, and well ventilated. Choose a suitable location for the equipment rack that will hold the unit and ensure that it is near a grounded power outlet. Use a regulating uninterruptible power supply (UPS) to protect the unit from power surges and voltage spikes, and to keep it operating in case of a power failure. Unpacking the RealPresence Media Suite Package When you unpack the RealPresence Media Suite package, ensure that the following items are included, and that they are in good condition: One RealPresence Media Suite appliance (weighs about 50 lbs/23 kg) Rail-mount kit for standard 19-inch (482.6 mm) equipment rack One regional power cable Two RJ-45 network cables One RealPresence Media Suite faceplate Documentation DVD, which contains the links to the latest RealPresence Media Suite documentation on the Polycom Support web site License information Note: If you find damage, file a claim with the delivery carrier. Polycom is not responsible for damage sustained during shipment of this product. Install the Hardware After you unpack and examine the components, you can start to install the product. Polycom, Inc. 10

13 System Installation Procedure 1. Place the RealPresence Media Suite unit on a stable flat surface. 2. Peel off the protective film from the top and bottom of the appliance. 3. If appropriate, install the rack-mount rail kit following the instructions provided. 4. Place the appliance in a properly ventilated equipment rack (shelf or rails) or similar environment. 5. Insert the power cable connector into the rear of the chassis and connect it to an appropriately rated socket outlet. 6. Connect a network cable to LAN 1 on the back of the unit. 7. Power on the system. 8. Attach the server faceplate. Configure IP Settings through the Console By default, when a new RealPresence Media Suite system is started, it obtains an IP address from the DHCP server automatically. Follow the steps here to configure the IP address assigned by the DHCP server. When you configure IP settings from the RealPresence Media Suite system console, you must confirm the changes on the Admin Portal for the settings take effect. Procedure 1. Do one of the following: (Appliance Edition) Connect a VGA monitor to VGA interface of the RealPresence Media Suite system, and connect the USB keyboard to the USB interface of the RealPresence Media Suite system. (Virtual Edition) Open the console of your RealPresence Media Suite. 2. Assign the system a static IP from the RealPresence Media Suite's console. If needed, modify the IP address in the Admin user interface. See RealPresence Media Suite for more information. 3. Type Alt+F2 keys to go to the login screen. 4. Enter the user name and password (both are polycom by default). 5. Change the default password when log into the system first time. 6. Set a static IP or the DHCP for LAN interface using the Network Settings command. After you are finished with the DHCP configuration, go to console and get the IP address information assigned by the DHCP server. 7. After you set the IP, click Yes to reboot and accept the changes. If you change the IP settings from the RealPresence Media Suite system console, you must confirm the changes on Admin Portal to make the settings take effective. Polycom, Inc. 11

14 Topics: System Licenses Set the Role of RealPresence Media Suite in Scalability Mode Configure Device Settings Set up the Gatekeeper Set up the SIP Proxy Registrar Initial configuration of your RealPresence Media Suite system includes activating the product license, configuring the RealPresence Media Suite role (only for Scalability Mode), system installation, and gatekeeper and SIP proxy configuration. System Licenses The RealPresence Media Suite license activation method is determined by the purchase method and the deployment scenario: If RealPresence Media Suite has been upgraded from a prior software version, the system will use an Activation Key obtained from Polycom Service & Support page of the Polycom website at Polycom RealPresence Clariti customers who have a Polycom RealPresence Resource Manager system version 10.0 or later must use the RealPresence Resource Manager system to license their product. If you have not deployed a RealPresence Resource Manager system or if you have not upgraded your RealPresence Resource Manager system to version 10.0 or later, you must license your product using the RealPresence Platform Director system version 3.0 or later. For the first installation of RealPresence Media Suite, Virtual Edition, the 90-day trial key license provides 6/3 capacity and Platinum functionality. To permanently enable the RealPresence Media Suite system, a RealPresence Media Suite license is required. For the RealPresence Media Suite 2.7 release, the 2/1 model is supported for Virtual Edition only, which is different from the Appliance Edition. License Your System with RealPresence Resource Manager The RealPresence Resource Manager system must be able to communicate with your system so it can be licensed and monitored. After you install your system, you need to add your system instance to the RealPresence Resource Manager system to establish communication. For complete instructions on how to use the RealPresence Resource Manager system, see the RealPresence Resource Manager System Operations Guide. License Your System with RealPresence Platform Director If your deployment includes a RealPresence Resource Manager system version 10.0 or later, you cannot use the RealPresence Platform Director system to license your product. If you have not deployed a RealPresence Resource Manager system version 10.0 or later, the RealPresence Platform Director Polycom, Inc. 12

15 system version 3.0 or later is available for download from Documents and Downloads at Polycom Support. The RealPresence Platform Director system must be able to communicate with your system so it can be licensed and monitored. If you used the RealPresence Platform Director system to deploy your system, communication is established automatically. If you did not use the RealPresence Platform Director system to install your system, you need to add an instance of your system to the RealPresence Platform Director. For complete instructions on how to use the RealPresence Platform Director system, see the RealPresence Platform Director System Administrator Guide. License Your System with an Activation Key Code If RealPresence Media Suite has been upgraded from a prior software version or RealPresence Media Suite is activated by itself,realpresence Media Suite uses an Activation Key. To activate the RealPresence Media Suite using Activation Key, you must get a product activation key from Polycom to activate the all features. A new installation of RealPresence Media Suite, Virtual Edition comes with a 90- day trial license. Procedure 1. Obtain the serial number using the appropriate method for your system and write it down for later use. RealPresence Media Suite, Appliance Edition: Obtain the serial number from rear panel of the RealPresence Media Suite system. RealPresence Media Suite, Virtual Edition: Go to Admin > Product Activation to obtain the serial number. 2. Go to Licensing & Product Registration > Activation/Upgrade on support.polycom.com. 3. Click All other Polycom Products in the pop-up window. 4. Enter your address and password to log into or register for a new account. 5. On the License and Product Activation page, click Site & Single Activation / Upgrade. You can only generate a key code for a single RealPresence Media Suite system; batch activation or upgrades are not available. 6. Enter the Serial Number you recorded and click Next. 7. Do one of the following: To activate a new RealPresence Media Suite system, enter the License Number on the Activation tab and click Activate. To upgrade your RealPresence Media Suite system, choose from the list of available upgrades for your serial number and click Upgrade. 8. Go back to RealPresence Media Suite Admin Portal. 9. Go to Admin > Product Activation, and select Activation Key. 10. Enter the key code and click Activate to activate the license. Change RealPresence Media Suite Licensing Method You can change the license activation method after the RealPresence Media Suite is activated. Procedure Change license activation method from Activation Key to Polycom License Server Polycom, Inc. 13

16 Configure and activate RealPresence Media Suite from RealPresence Platform Director, and RealPresence Media Suite is activated by the Polycom License Server method. Change license activation method from Polycom License Server to Activation Key Delete RealPresence Media Suite from RealPresence Platform Director, and activate RealPresence Media Suite by Activation Key from the Admin Portal. If the RealPresence Media Suite is in 90-day activation key trial license, adding RealPresence Media Suite in trial mode to RealPresence Platform Director, trial license will be canceled, and RealPresence Platform Director controls the RealPresence Media Suite license. If change the license RealPresence Platform Director back to trial mode, and the trial period has not expired yet, the trial mode will be resumed till the end of 90 days. Verify License Activation Status After activating the license, you can view the system activation status to make sure the license is activated correctly. Procedure» Go to Admin > Product Activation. You can verify the following activation information: License Status Software Version Serial Number Activation Status Max Recording Ports Max Live Streaming Ports Max Streaming Sessions Media Encryption Shows the license type: Trial, Invalid, permanent, or Activated. Current version of the software running on the system. Product serial number. Indicates if the system is activated. After the system is successfully activated, Active displays. Maximum number of recording ports supported by the system. Maximum number of live streaming ports supported by the system. Maximum number of video-on-demand and live streaming sessions supported by the system. Base: 500. Note: After purchasing and activating the license, the streaming sessions capacity will be increased from 500 to 1,000. Indicates if the AES encryption function of the system is activated. This is a charged function that can be used only after purchasing and activating the license. Polycom, Inc. 14

17 Streaming without recording (no archive) 1080p60 Timecode Watermark Scalability Enable Platinum Enabled PRO Enabled Indicates if the streaming without recording function of the system is activated. This function is activated by default; the system performs live streaming without recording and no archives are generated. Indicates if 1080p60 is activated. Indicates if the basic timecode watermark capability for transcoded mp4 on-demand files is activated. On-demand archives can be output with basic timecode watermarking. Indicates if Scalability Mode is activated. This is a charged function that can be used only after purchasing the license and activating it. Whether Platinum license is activated. Whether PRO license is activated. Set the Role of RealPresence Media Suite in Scalability Mode This section is only for RealPresence Media Suite in Scalability Mode. In Scalability Mode, there must be exactly one device that has the role Media Suite Center and additional ones have the role of Media Nodes. The default role of a new RealPresence Media Suite or a RealPresence Media Suite upgraded from previous version is Media Suite Center. A single stand-alone RealPresence Media Suite should remain as Media Suite Center. You can change the server role from Media Suite Center to Media Node through console port as follows: Procedure 1. Do the following: (Appliance Edition) Connect a VGA monitor to the VGA interface of the RealPresence Media Suite system, and connect the USB keyboard to the USB interface of the RealPresence Media Suite system. (Virtual Edition) Accessed through vsphere client console or SSH. 2. Open the console of your RealPresence Media Suite. 3. The default console displays. 4. Select Set Server Role by pressing the Enter key. Polycom, Inc. 15

18 5. Select Media Node, and press OK to set the RealPresence Media Suite to Media Node. 6. Set the Media Suite Center IP address for Media Node, and click OK. 7. Click Yes to save the changes on the pop-up page. 8. Click Yes to reboot all services on the pop-up confirmation page. All the services reboot, and then log off. 9. Check the device setting of Media Node on the Admin Portal. a) In the address line, enter the Admin Portal IP address in this format: IP address>/admin, or b) Enter the user name and password to log in to the system. c) Go to Device > Device Manager. d) Select one Media Node. e) Click Edit to set the Media Node. For device configuration, refer to the Configure Device Settings. Configure Device Settings This section describes how to add or edit those devices from the RealPresence Media Suite admin portal. In Scalability mode, you can add one to ten devices as Media Nodes. Polycom, Inc. 16

19 Procedure 1. Access the RealPresence Media Suite Admin Portal by its IP address or FQDN from a compatible browser. 2. Go to Device > Device Manager. 3. Click Add. 4. Configure the Common settings: Common Settings Device Name Register IP Address Device Box Type Specifies a unique name for the device name. Displays the IP address of the device configured in Network Settings. Specifies the device box type as follows: HARDWARE: for Appliance Edition VMWARE_VM: for Virtual Edition Note : This setting is only available when adding a new device. 5. Configure the following Network Settings. Network Settings Enable Networking Separation Select this check box to route the management, streaming traffic, and video call traffic through LAN 1 and LAN 2 interfaces separately. Management network traffic, which includes Admin Portal and User Portal access, and steaming traffic, goes through LAN 1. Signaling network traffic, which includes signaling (H.323/SIP) and media traffic (RTP), goes through LAN 2. This offers higher security for the signaling data. Network Settings (Networking Separation is disabled) Management Network (Networking Separation is enabled) Signaling Network (Networking Separation is enabled) Polycom, Inc. 17

20 Obtain an IP Address Automatically (DHCP) If you select this radio button, RealPresence Media Suite obtains an IPv4 address automatically by DHCP. Note : Obtaining an IP address automatically is not recommended. For best results, assign a static IP to the RealPresence Media Suite. Using the Following IP Address IP Address: the IP address of the system. Subnet Mask: the subnet mask of the system. Default IPv4 Gateway: the address of the interface used to access the IPv4 gateway. Preferred DNS Server: the preferred DNS server address for the system to resolve domain names. Alternate DNS Server: the alternate DNS server address for the system to resolve domain names. Enable IPV6 Obtain an IP Address Automatically (IPV6) Specifies whether to enable IPv6 related functions. Specifies whether to obtain the IPv6 address automatically using Stateless Address Autoconfiguration (SLAAC). Note : Obtaining an IP address automatically is not recommended. For best results, the system should be configured with a static IP address. Polycom, Inc. 18

21 Using the Following IP Address (IPV6) Enable ICMP V6 DAD Enable ICMP Echo MTU LAN Speed Selects this option to manually configure a static IPv6 address: Link Local Address: Specify an address for link local communication. Routers do not forward packets with link local addresses. Site Local Address: Specify an address for site local communication. Routers do not forward packets with site local addresses. Global Address: Specify one or several address for communication with external IPv6 networks. Separate several addresses with a comma (,). Default IPV6 Gateway: Specify the address of the interface to use for accessing the IPv6 gateway. Specifies whether to enable Duplicate Address Detection (DAD) to ensure the IPv6 address set to the system is unique in the local network. Specifies whether to allow the system to respond to an Internet Control Message Protocol (ICMP) echo request (Ping) sent from other devices in the network. In some high-security environments, you may need to disable this option to protect the system from Ping attacks. The Maximum Transmission Unit (MTU) size. Specifies the speed or duplex modes for the LAN port. Select Auto to let the system set the speed automatically. Note : When setting the LAN port speed, contact your network administrator to ensure that the switch link rate matches the system port speed. Polycom, Inc. 19

22 NAT Public (WAN) Address Sets the external IP address in a Network Address Translation (NAT) environment. NAT environments use private internal IP addresses for devices within the network, while using one external IP address to allow devices outside the LAN to access the RealPresence Media Suite Web Portal, view live streaming, or play back VoD. General System Network Settings Host Name Domain FQDN Preferred DNS Server Alternate DNS Server Specifies the host name of the system. Specifies the domain name of the system. Specifies the FQDN for RealPresence Media Suite. The FQDN must be correct and reachable. After configuring the FQDN, DNS must be configured for streaming service works well. In Scalability Mode, if https is enabled, FQDN should be configured for Media Suite center and each Media Node. If RealPresence Media Suite integrates with Skype for Business server, the FQDN must be configured. The preferred DNS server address for the system to resolve domain names. If RealPresence Media Suite integrates with Skype for Business server, the server information must be added to the DNS server. The alternate DNS server address for the system to resolve domain names. 6. Click Add to add static routes. Enter the following information for each route: Set Route s Destination Gateway Subnet Mask Ethernet s IP address of the destination network. IP address of the gateway to access the destination network. Subnet mask for the destination network. Ethernet interface for the destination network. 7. Configure the following Media Storage settings. By default, RealPresence Media Suite, Virtual Edition, stores the files on a network file system if enabled to do so, or on a local hard disk. For the Polycom, Inc. 20

23 Appliance Edition, archives are saved on its local hard disk and the network file system can be configured. Media Storage Settings for Virtual Edition Media Storage Policy Select the Media Storage Policy. Local Storage Only Local Disk Format new disk Select one local disk from drop-down list for media storage. For how to add a local disk, see the VMware website. Select the check box to format the new disk. Note : The format time depends on the size of the disk. A larger size would take a longer time. Synchronize archives when storage setting changed When this option is selected, the archives on the storage will sync up with the archive record in the system database, and can be viewed from either portal. Network Storage Only If Network Storage Only is selected and the network storage is disabled or has an error, the RealPresence Media Suite cannot dial in and dial out. RealPresence Media Suite supports NFS Versions 3 and 4. For better NFS performance, make sure configure enough NFS CPU and memory resources. NFS Server Address NFS Storage Folder Enter an address of the NFS server. Specify the folder path to the NFS storage. Note : Make sure the NFS server is set up. The NFS storage share folder must be different for all RealPresence Media Suite VE systems. Test Test whether the NFS server is reachable. Polycom, Inc. 21

24 Synchronize archives when storage setting changed When this option is selected, the archives on the storage will be synced with the archive record in the system database, and can be viewed from either portal. The sync action takes effect after the system restarts. Note : This is a one-time operation. You need to check it again when you make storage change and need to sync up archives from the new storage. Send warning to the admin when the remaining NFS free space reaches: (GB) Send warning to the admin when remaining LOCAL free space reaches (GB) (For network storage) Set an NFS storage space threshold in the range of 10-50GB. After the system reaches the threshold, the RealPresence Media Suite will send notifications to specified receivers. (For local storage) Set a local storage space threshold in the range of 10-50GB (the default value is 10GB). After the system reaches the threshold, the RealPresence Media Suite will send notifications to specified receivers. Media storage settings for Appliance Edition are shown here: Media Storage Settings for Appliance Edition Media Storage Policy NFS Server Address Select Media Storage Policy. Local Storage Only: archives and UGC files are stored on local hard disk. Local Storage First: NFS storage is needed. Archives and UGC files are stored on local hard drive first. if local hard disk is full, new archives and UGC files will be stored on NFS storage. Network Storage Only: NFS storage is needed. Archives and UGC files are stored on NFS storage. Network Storage First: NFS storage is needed. Archives and UGC files are stored on NFS storage first. if NFS storage is full, new archives and UGC files will be stored on local hard disk. Enter an address of the NFS server. Polycom, Inc. 22

25 NFS Storage Folder Specify the folder path to the NFS storage. Note : Make sure the NFS server is set up. The NFS storage share folder must be different for all RealPresence Media Suite VE systems. Test Synchronize archives when storage setting changed Send warning to the admin when the remaining NFS free space reaches: (GB) Send warning to the admin when remaining LOCAL free space reaches (GB) Test whether the NFS server is reachable. When this option is selected, the archives on the storage will be synced up with the archive record in the system database, and can be viewed from either portal. (For network storage) Set an NFS storage space threshold in the range of 10-50GB. After the system reaches the threshold, the RealPresence Media Suite will send notifications to specified receivers. (For local storage) Set a local storage space threshold in the range of 10-50GB (the default value is 10GB). After the system reaches the threshold, the RealPresence Media Suite will send notifications to specified receivers. 8. Configure the Service Setting: Service Settings Service Policy Specifies the available recording, transcoding, and streaming services. Enable All Services: the device supports all services, and provides recording, transcoding, and streaming functionality. Enable Streaming Services Only: the device supports streaming service, and load balances the streaming service only. Enable Portal Services Only: the device provides User Portal access only. Polycom, Inc. 23

26 Enable Portal Server Resource Policy Specify whether the device can provide User Portal service. If the service is enabled, customer can access the User Portal by server address or FQDN. Enabling additional portal server on Media Node helps to increase web session capacity (10,000 more per portal server), and may help to improve remote web portal access response speed by deploying portal server remotely. The option can only be disabled on Media Node. Specify the resource policy on the device. The option takes effect for the device with capacity more than 18/9. Specify the resource policy on the device to function as 18/9 model or 40/0 model if the hardware capacity of the device can meet 18/9 model s hardware specification. The option is only available when the Enable All Services is selected. Recording and Streaming: the device supports both recording and live streaming. The capacity of device depends on the hardware configuration (CPU, RAM or DSP), for example, for DSP device, the maximum capacity is 36/18, and the device with 24 Core and 32G RAM supports up to 18/9. Note : In 40/0 mode, if Recording and Streaming is selected, only 18 recordings can be supported by system. 9. Click Save to apply your changes. Recording Only: the device functions as 40/0 maximum capacity to provide recording service without live streaming service. Recording Only can be supported in Appliance Edition or Virtual Edition meets 18/9 or higher hardware capacity. The recording service distribution is based on the idle capability of each device in Scalability Mode. If more than one Media Node server is pointing to the Media Suite Center, you can make the same changes to other Media Node servers. 10. Click OK to reboot the server. 11. Check the status of devices. After the system reboots, the devices show a red status until the system is ready. Select the Refresh button to update the screen. Polycom, Inc. 24

27 12. Create a Certificate Signing Request (CSR) and install a certificate. In Scalability Mode, if https is enabled, you should add all possible FQDNs and IP addresses of Media Suite Center and each Media Node in SAN filed. Additionally, If a new device is added, a new certificate need to be generated to include the new device. For information on creating a CSR, refer to the Polycom RealPresence Media Suite Administrator Guide. Set up the Gatekeeper For H.323, if a gatekeeper is configured on your network, you can register RealPresence Media Suite to the gatekeeper to simplify calling. A gatekeeper manages functions such as bandwidth control and admission control. A gatekeeper also handles address translation, which allows you to make calls using static aliases instead of IP addresses that may change each day. Procedure 1. In the Web browser, enter the system's IP address in this format: IP address>/admin, or 2. Go to Configuration > Signaling Settings > H Select Register To Gatekeeper. 4. Configure the following settings. After you finish the configuration, click OK. Gatekeeper Type Primary Gatekeeper Gatekeeper Address Choose between Polycom and Cisco VCS. Indicates if the system is registered to the primary gatekeeper. The IP address for the gatekeeper. Note: Never enter the IP address of RealPresence Media Suite. Gatekeeper Port The port number for the gatekeeper; the default value is Polycom, Inc. 25

28 Register User Information for Gatekeeper Gatekeeper User Gatekeeper Password Alternate Gatekeeper Specifies whether to register the system to a Polycom Gatekeeper server for H authentication. When H authentication is enabled, the gatekeeper ensures that only trusted endpoints are allowed to access the gatekeeper. The user name for registration with the Polycom Gatekeeper server. The password for registration with the Polycom Gatekeeper server. Indicates if the system is registered to the alternate gatekeeper. Note : The alternate gatekeeper is used only when the primary gatekeeper is not available. System Prefix / E.164 System H.323 Alias Remote Display Name Specify the E.164 number for the system. Specify the H.323 alias for the system. Specify the name to be displayed to the far end. Note : If you set the remote display name with double-bytes characters like Chinese, you will not see the characters on the far end endpoints in a H.323 call between endpoints and the RealPresence Media Suite system. Note: Find information on RealPresence DMA If you need to configure both the H.323 Gatekeeper parameters and SIP parameters at the same time, click OK after you finish the configuration of both parameters. If the RealPresence Media Suite is registered to RealPresence DMA as the SIP server, you can find RealPresence Media Suite information on the RealPresence DMA portal under Network > Endpoints. Set up the SIP Proxy Registrar If your network supports SIP, you can use SIP to connect video calls or record Skype for Business meetings. RealPresence Media Suite supports SIP integration with SIP servers such as the Polycom RealPresence DMA. Polycom, Inc. 26

29 Procedure 1. Go to Configuration > Signaling Settings > SIP. 2. Configure the SIP settings, as shown next. SIP Configuration Settings Setting Transport Type Enable Certificate Validation Specify the transport layer protocol used for communicating with the SIP server. It needs to be consistent with the protocol supported by the SIP server. Specify whether to validate the server's certificate before accepting it. This option is available only after you select TLS as the Transport Type. Note : RealPresence Media Suite always sends its own certificate to the server, regardless of this selection. Register to SIP Server SIP Server Type SIP Server Status Specify whether to register the system to the SIP server. Choose a SIP server type from the drop-down list. If you want to record Skype for Business meetings, choose Microsoft Lync as the SIP server. Specifies the following: Server Address Server Port Server Domain Name Note : Never enter the RealPresence Media Suite IP for the Server Address. Register User's Information Specifies the following: User Name Auth User Name User Auth Password If the SIP Server Type is Microsoft Lync, enter the user who has already been registered in Skype for Business. The user specified here will be the RealPresence Media Suite system level user, and uses the default VRR. Polycom, Inc. 27

30 Setting Outbound Proxy Server For communication with the SIP server when the system is configured on the internal network, an outbound proxy server is required to implement traversal of the firewall or NAT. In this case, you need to set the IP address and port number for the outbound proxy server. Server Address: Enter an address of the SIP server. Server Port: Enter the port of the SIP server. Note : Outbound Proxy Server must be configured for Skype for business deployment. For other SIP proxy server, Polycom does not recommend to configure Outbound Proxy Server. Polycom, Inc. 28