Cerner WebConnect. User Manual LB-079-MED* *ISO 15189:2012 accreditation applies for the NRL Dubai laboratory only

Transcription

1 Cerner WebConnect User Manual LB-079-MED* *ISO 15189:2012 accreditation applies for the NRL Dubai laboratory only

2 2 CONTENTS INTRODUCTION 3 1 BEFORE YOU GET STARTED 1.1 System Requirements 1.2 Internet Explorer Settings Security settings Internet Explorer compatibility settings: 1.3 Configuring Java Settings 1.4 ACCESSING CERNER WEBCONNECT 1.5 Barcode Printer Setup 1.6 My Preferences 2 TEST ORDERING 2.1 New Patient Registration Patient Information Screen Patient Search-Quick and Advanced Patient List 2.2 Place New Order Order Information Field Test Field Comment Fields Diagnosis Code Field Order Review 2.3 Test Catalog 2.4 Transport List Historical Transport Lists 3 TEST REPORTING 3.1 New Results 3.2 Viewing Previous Results Report Order Status 3.3 Utilization Report 4 ABOUT NATIONAL REFERENCE LABORATORY

3 3 INTRODUCTION Welcome to Cerner WebConnect In medical laboratories, test ordering and results management are key to all pre-analytical, analytical and post-analytical processes. Acknowledging this importance as well as a part of our vision to increase the spectrum, coverage and overall efficiently of laboratory testing in the region, NRL has successfully implemented an Advanced Laboratory Information System Cerner Webconnect. NRL as a regional leader in laboratory testing is the only standalone referral laboratory in the region to implement Cerner. The implementation of Cerner WebConnect enables a paper light environment & processes for both NRL and our clients, thus ensuring higher efficiency and greater patient safety. The health information technologies of Cerner, the developer of WebConnect, connect people, information and systems, at approximately 14,000 facilities worldwide. In NRL, Cerner Webconnect was implemented as of January 10th, 2015 and therefore, any test ordered after January 10th 2015 can be reviewed via Cerner WebConnect. Our previous LIS LABDAQ, was deactivated on January 10th, However, any results loaded prior to January 10th, 2015 will be still accessible via LABDAQ. Our Business Development Executive will visit your facility and will train your staff individually on how to use Cerner WebConnect. We strongly encourage you to use Cerner WebConnect for you results ordering and reporting as it brings multiple benefits to your organization. Benefits of using Cerner WebConnect Benefits of Online Ordering Online test order entry will ensure reduction of data entry errors, thus a more efficient turn-around-time (TAT) of tests; Create a paper light environment & process for both NRL & your facility, thus ensuring higher efficiency and greater patient safety; With the option to create a Favorite Test Menu for your facility, repetitive test ordering is performed in a very efficient manner; A comprehensive test menu incorporated in the same system. Benefits of Results Viewing Dynamic search engine to easily find results; Detailed status tracking of specimens (pre-analytic, analytic and post-analytic stages); Generate trending reports; Utilization report tracking; Category view reporting.

4 4 1. BEFORE YOU GET STARTED 1.1 System Requirements In order to access Cerner WebConnect all you need a computer with Internet Explorer version 9 or above and a high bandwidth internet connection (1Mbps). 1.2 Internet Explorer Settings Security Settings For accessing Webconnect please use Internet Explorer (version 9 or above) and make the following changes (Figure 1): In Internet Explorer include the Webconnect address client.nrl.ae in the websites field as in the screenshot following these steps: Internet explorer-> Internet Options-> Security settings Figure 1 Internet Explorer Security Settings

5 Internet Explorer compatibility settings: In your Internet Explorer settings, include our website in the Compatibility View Settings by adding nrl.ae to the list as Figure 2. Figure 2 Internet Explorer compatibility view settings 1.3 Configuring Java Settings Make sure that the latest Java client setup has been installed and make the following changes. Go to Configure Java settings-> Security tab and include in the Exception Site List by clicking Edit Site List (Figure 3). Figure 3 Configuring Java Settings

6 6 1.4 ACCESSING CERNER WEBCONNECT Cerner WebConnect can be accessed online at the following address: You will be provided your User ID and password by NRL to use it to login the system (Figure 4). Figure 4 Cerner WebConnect Starting Page Before you proceed with using the system you will need to setup the Barcode Printed and set your system preferences. If you are using Cerner WebConnect for results reporting only please skip to My Preferences (Section 1.6). 1.5 Barcode Printer Setup For printing of the specimen barcode labels you will need to install a DYMO LabelWriter Barcode printer that you will be provided by NRL. Please find the link to the printer set up and instructions in the main menu on the right side of the screen Barcode Printer Setup (Figure 5). Figure 5 Barcode printer setup option in main menu

7 7 The following options will appear where you can set up the printer: Please follow the following instructions in order to set it up: Finding your printer name On Windows 2000, open the Printers control panel. On Windows XP, open the Printers and Faxes control panel. Figure 6 Installing the DYMO LabelWriter Printer Figure 7 DYMO LabelWriter USB Properties For Printer Name, it is important to type the name exactly as it appears in the control panel. In the example in Figure 6, the name would be: DYMO LabelWriter 300-USB Then, right-click the printer and choose Properties from the context menu. Click on the Ports tab to find the name of the port where the printer is connected. In the example in Figure 7, the name would be: USB001

8 8 1.6 My Preferences In System Settings you can customize how the system will work for you. To access the system settings please click My Preferences in the main menu on the right side of the screen. In the following screen (Figure 8), there are three tabs to set your preferences User Information, System Settings and Results. Select User Information to add or change the address for your primary office, or your contact information, including your home phone, office phone, fax, pager, or . The information you enter is not shared with others (Figure 8). Figure 8 System Settings User Information When you have finished making all changes to User Information, click Save to store your new settings. To exit without making or saving changes, click Exit Preferences. (Save and Exit Preferences buttons are located at the bottom of the screen). In the next tab choose System Settings to: Change the Default View when you first log into Cerner WebConnect (Figure 9). Figure 9 System Settings System Settings Tab Change the Default Facility. This determines your working Location for the patient registrations and orders you create. Most users have only one facility listed. However, if you are associated with more than one location, choose the default for the facility you work at the most. When you work at the alternate location, you may change the location in the upper-left corner drop-down box

9 9 Change your logon Password. Click Change Password to save it. To maintain system security, you should change your password often. You will be forced to change your password frequently. Password strengths and policies are defined by your System Administrator. It is important to choose the language as English-British in order to use the appropriate regional formats. When you have finished with making all changes, click Save to store your new settings. To exit without making or saving changes, click Exit Preferences. Results Select Results to define what Results display in New Results (Figure 10). Figure 10 My Preferences Results screen New Results configurations allow the user to define: Recent: in the setting Recent results are those received up to [system configuration] day(s) ago. You may enter any number less than [system configuration]. Default = 14; field can accept any number 1-[system configuration]. Patient selection default: in the setting When opening New Results, start with all patients [dro down: slected not selected]. The default is not selected Clinical Results display length: in the setting When viewing a patient s clinical results, default to showing those from the past [90] days. Default = 90

10 10 2. TEST ORDERING Test ordering is a very simple and intuitive process in WebConnect. Short overview of the procedure: Step 1. Search for patient (Figure 11) Step 2. Find registered patient or register new patient (Figure 13) Step 3. Review order history Step 4. Add new order (mandatory fields referring physician, code, place, time and test) (Figure 18, Figure 19) Step 5. Review order (Figure 21) Step 6. Confirm and approve (Figure 21) The process in more details follows. 2.1 New Patient Registration Quick Patient search Patient registration allows you to create a new registration record for a patient that does not exist in the WebConnect database for your working location. To avoid duplicate patient records, you must perform a patient search prior to registering a new patient. There are two types of patient searches available in Cerner WebConnect: Quick Search and Advanced Search. Quick Search In the Pt. Search field from the left-hand navigation, ente at least three characters of the patient s name (first and/or last) or the MRN and press <Enter> or click go. (Figure 11). Note: Place your mouse over the? icon for a reminder of what the quick search criteria are. Please find more information on how to perform the advanced search in in Section

11 11 Figure 11 Before registering a patient perform a search in order to avoid duplication If a record of a patient is not found you will see a message No Patient Found and the Register New Patient button (Figure 12). Figure 12 Register New Patient Button

12 Patient Information Screen Click the Register New Patient button (Figure 12) to open a new window where you will enter the patient s information (Figure 13). Figure 13 Patient Information Screen Patient Information In the given fields (Figure 13), enter information as completely as possible. Required fields are marked with an asterisk and back lighted yellow. The Required fields are: Last Name Fist Name Date of birth MNR Gender Referring physician Click the Find button next to Referring Physician to open a window where you can search for the physician (Figure 14). The list of physicians is provided by your facility and is pre-populated by the NRL system administrator.

13 13 Figure 14 Physician Search If the physician is not listed, please choose ref. in the physician filed and press enter. This will automatically select Ref., Physician (UNKNOWN) (Figure 15). Figure 15 Referring Physician The mandatory fields must be completed before submitting the registration.

14 14 Click Submit to complete the registration. Warnings are displayed for mandatory fields with incomplete information. The mandatory fields must be completed before moving to the next screen. Click Previous to return to previous screens to change information. Click Cancel to leave the registration window without registering the patient (A warning will display to confirm your request to Cancel) or leave this module without clicking Submit to prevent the registration Patient Search-Quick and Advanced If you need to order a test for an existing patient, you will first need to find the patient record. As mentioned previously, there are two types of patient searches available in Cerner WebConnect: Quick Search and Advanced Search. Quick Search In the Pt. Search field (Figure 11) from the left-hand navigation, enter at least three characters of the p tient s name (first and/or last), the MRN, the PID or the SSN and press <Enter> or click go. Place your mouse over the? icon for a reminder of what the quick search criteria are. Advanced Patient Search Figure 16 Advanced Patient Search You can search using a minimum of one of the following criteria: Enter at least 3 letters of the patient s name (Last, First, or Both) Enter the Medical Record Number Enter a Date of Service range by clicking on the From and To fields and choosing a date from the calendar within 30 days of each other You may also select: An Age range A Gender A physician for whom to search. You can also search by Physician by entering the first few letters of the physician s last name, and then clicking Find Physician. Once you select the Physician, click Search at the bottom of the page

15 15 Click the check box to include patients with similar sounding names. Press <Enter> or click the Search button at the bottom of the page. A patient listing appears (Figure 17). Figure 17 Patient List Patient List The Patient List displays the results of a Patient Search. Patients matching your search criteria, who have a registration from your working facility, are displayed. Data fields included in the patient list are: Patient Name Date of Birth (DOB) Age - patients less than 2 months of age are represented in days (i.e. 39D); patients less than 2 years are represented in months (i.e. 23M). Otherwise the age is represented in years (i.e. 4) Gender CWC NRL internal number MRN - This is the client assigned Medical Record Number. From this screen, you can: Register a new patient if your patient did not display in a search attempt View results for one or multiple patients by clicking a checkbox and selecting a Clinical Result filter from the left-hand navigation. Click on the patient s name to view the patient s order history prior to placing an order. Place an order on one patient by clicking on the patients name. This takes you to the Order History for the patient (See Order History help menu for Details). Note: It is recommended that you review Order History prior to placing an order to avoid duplicate testing on the patient.

16 Place New Order A new order can be placed on a patient after successfully finding the correct patient in Patient Search or after registering a new patient in Patient Registration. Once you verify that you have the correct patient by reviewing the demographics in the patient header and review the Order History to assure that an order is necessary, click Place New Order to add a new procedure (Figure 18). Figure 18 Place New Order Button Once you click Place New Order you will be taken to the following screen (Figure 19): Figure 19 Test Order Window

17 Order Information Field (mandatory) Following are detailed information on how to fill the place new order form (Figure 19): Mandatory fields: Collection code free text (it is up to your facility to choose the collection code that you will use. For exaple it can be the name of the phlebotomist or the employee ID). Date/Time standard pop-up calendar; or user may enter dd/mm/yyyy and enter in military time or standard time with AM or A, PM or P and the system will perform conversion. Shortcuts in the date field you can type T for today, and in the time field N - for present time and the system with automatically fill the fields with these information. Orders may be placed only 7 days in the future. For example, if today is Monday, orders may be placed for next Monday, but not Tuesday. There is no restriction on time. For example if today is 0800 Monday, order may be placed for next Monday after Note: The ordering physician list will be populated with the information that was entered during the patient registration. You can change the ordering physician by clicking the Find button (Figure 14) Test Field (mandatory) There is two ways to select the test you want to order. You can either select from the favorites list or you can search in the service catalog. A favorites list may be defined for the facility by the NRL System Administrator. The user selects favorite tests by checking the box beside the test. To search for tests enter the test name in the Test Field. While performing the search, if the search finds only one matching result, the test code is added back to the main order page with the check box selected. The test displays within the Tests/ Procedure field (sorted alphabetically). If the search finds multiple results, a popup window displays all matched results for the user to select (See 2.3). Prompt responses For some tests you will be prompted to add additional information prior to submitting the order (Figure 20). Figure 20 Additional Test Information is required for certain tests

18 18» The prompt questions and answers are printed on the requisition form Duplicate checking The following scenarios are checked for duplicates within WebConnect. If a procdure is cancelled by the LIS because of a duplicate, the cancel is reflected in Order History.» Individual test in a Panel» Compound test included in a panel» Two Panels include the same compound tests» Two Panels include the same individual tests After all procedures are selected, the user clicks Add to Order (Figure 19). A message is displayed to the user while it runs. NOTE: The order process in not yet complete. The Order Review section displays and the user is expected to verify the order prior to clicking Confirm and Approve Comment Fields (optional) Requisition Comment» Free text field; not mandatory. (This field will print on the Requisition only.) Procedure Comment» Free text field; not mandatory Procedure comments are entered once and applied to each procedure in the ordering session. Comment may be removed/altered from a specific order in Order Review. They are sent to the Laboratory Information System. Comments do not display on result reports unless the Laboratory Information System sends the informtion with the results Diagnosis Code Field (optional) This field is not applicable Order Review After clicking Add to Order to can proceed to reviewing order when you can do the following (Figure 21): Change any previous entered information in Order Review Change the order comment for a specific test Change the priority code for a specific test

19 19 Figure 21 Order review, Confirm and Approve button Key Points when reviewing: User expands the New Order fields by clicking the arrow at the left to verify physician and requested date and time information. User may change the order priority from the default (choices are defined by the system) :» Routine reporting will be within the expected TAT» Stat reporting less than the communicated TA Actions Column» Modify expands the New Order, Diagnosis and Test Section to allow the user to make changes for that procedure only. Changes to New Order section are applicable to all tests/panels. Changes to Order Comment and Diagnosis and Test are applicable to the test/panel selected as Modify only.» Delete removes the test.

20 20 Confirm the order Once you are done with the review and accept the modifications, click Confirm & Approve to accept the order. An Order Status Message will appear (Figure 22). Figure 22 Order status message Please note that this activity might take a while depending on the speed of the internet connection. Once the order is processed an order confirmation screen will be displayed (Figure 23). Now your order has been sent to NRL. Figure 23 Order confirmation Once the order is confirmed, bar code labels will automatically be printed from the printer that is installed to the system. You can always print more labels if needed (Figure 25).

21 Test Catalog Users may search the lab test catalog from the link in the left navigation menu. On click a window will open to start the search (Figure 24). Figure 24 Test catalog To Perform a Search: Enter test name by description Click Find Test or hit <Enter> Search Results are displayed in the left window» Use the scroll bar to scroll through list Click on the test name hyperlink to display test information in right hand window» Mnemonic» Test Catalog» Test Description» CPT Code(s)» Performing Laboratory» Specimen Requirements Click Print to print the contents of the right window If the test you are looking for is not available in the service directory please order a miscellaneous tests and include the tests details in the comments field.

22 Transport List (optional) You have an option to print a transport list to keep for your records. Transport List is an available link in the left navigation. Figure 25 Transport list The active Transport List (Figure 25) contains specimens sorted by performing lab. In the left navigation link, select the Transport List by first clicking on the performing lab. The current transport list for the working facility displays for tests to be performed at the chosen lab. The following information is displayed: Check box or? icon- to select an item to qualify for the printed list; for items with incomplete collec tion information, a? icon appears. The collection information must be completed by clicking Collec tions in the Actions column for an item to qualify for a Transport List Patient name, MRN, DOB and Sex Tests/Panels ordered Transport Temperature-when the Transport List is printed, the pages are separated by Transport Temperature Containers (by netting logic) Collector Collection date/time Requisition number Actions available for this order - Print Requisition, Print ABN (if required), Reprint Labels, Print Extra Label, Collections (to Update collection information) Scroll through the page and select specific items which qualify for transport on the current courier run or select all specimens which qualify for transport on the current courier run by clicking the check box at the top of the page. Scroll through the transport list matching specimens for the courier against the list. At the bottom of the page, click Print Requisition to print requisitions for selected items. Click Print Labels to reprint labels for selected specimens. Click Print List to print the transport list. By printing the list, you clear the list of the selected items sent to the lab.

23 23 Figure 26 Printed transport list The Transport List prints, with pages sorted by Transport Temperature (Figure 26). The Transport List hard copy displays the performing lab on the left header and the sending facility on the right header. The transport list number, temperature, facility code and send date/time are listed at the top of the page. Patient demographics, tests/panels ordered, Containers, Collector Name and Code, Collection Date, Time and Method and Requisition Number print on the list. The footer displays date/time and user who printed the list Historical Transport Lists Click the Historical link in the left navigation. Transport lists printed within the last day display. The Transport List Search shows (Figure 27): Transport List Number - a hyperlink to the list Facility Send date and time You may change the search criteria by expanding the Transport List Search window. Click on the down arrow to expand the window. You may search for a list by: Specific Transport List Number Date sent range (Click in the From area to select the Search beginning date; Click in the To area to select the Search ending date) Performing Lab (select performing lab from drop-down list) Click Search. A list of Transport List meeting your new search requirements displays.

24 24 Figure 27 Historical transport list

25 25 3. TEST REPORTING 3.1 New Results New Results serves as an Inbox for results for patients defined in your Preferences settings. The results will remain in your Inbox for the length of time you designate in your Preferences settings. In New Results the tests are reported in reverse chronological order. However, you may change the sort by clicking on a hyperlink column header. The system will remember the way you sorted the view and use that as the default sort the next time you access My Results. Many users find it helpful to sort this view by Patient Name or Medical Record Number. Access New Results by clicking New Results in the left navigation menu (Figure 28). Figure 28 New results link The following information window is displayed (Figure 29): Patient Name (DOB, Age, Gender) MRN/CWC (Medical Record Number/CWC- is NRL internal number) Type - contains test reports by type as well as a number of test ordered and number of test reported (in bold) New Results - lists the name of the tests where abnormal results are highlighted Old Days Number of days after the test is ordered Figure 29 New results page

26 26 All options available in the bottom of the page are View Selected, Print Selected, Recently Opened and Print List from the bottom of the page (Figure 30). Figure 30 New Results Options Select the check box for the results you want to see, and then click the View Selected button at the bottom of the page (Figure 29, Figure 30). A new window will open (Figure 31). The results are present in a table with the following columns: Read/Unread The envelope icon will be closed if the report has not been viewed, and will be open if the report has been viewed. The envelope icon will include a page in the upper right hand if the result has been printed. Abn Warning. If the test is abnormal, the abnormal flag (A, CH, H, L, M, R) will display. Test Name Patient Name MRN Collect Date/Time. Result Date/Time. Ordering Physician. Result Status. Figure 31 Viewing new results

27 27 You can access the results details either by checking the boxes in the new results screen and click View Selected, or click on the name of the patient and then click the test name. A detailed page for each result is displayed (Figure 32). Figure 32 Detailed clinical results If multiple pages of results exist, you will see the page number you are on in the lower left corner displayed with the total number of pages (i.e., 1 of 4). You can move between pages by clicking on the single arrow to move forward or backward one page or the double arrows to move to the last page or to the first page. Next you see the patient header with the patient s name, MRN, Date of Birth, Age, and Gender. The next section displays the Test Description, the Collected date/time, the Patient name, the Result date/time, Ordered by physician name, and Accession Number. The next section contains the test results. An Abnormal column, on the left, displays an indicator in it if the test result is ABNORMAL. The component name, the result value, the unit of measure, and the reference range are listed in the Results section. The test result will end with the patient s name on the bottom line. In the upper right hand side under the patient header is a series of icons that will allow you to: Print these results Trend selected components ( Figure 37) Graph selected components (Figure 38) Hover over the icons for a description of their action and then click on the icon of choice to perform the described action.

28 28 Recently opened To view all reports that have been previously viewed, click the Recently Opened button in the lower portion of the New Results screen (Figure 30). Figure 33 Recently opened view If you wish to return any reports currently in the Recently Opened to the New Results Page, select the item and click Mark as New (Figure 33). If there is more than one page in the Summary, you can see the number in the upper right hand corner. To view subsequent pages, click the single arrow to move one page at a time, or one of the double arrows to go to the last page or back to the first page. You would typically use the View Selected and Print Selected option. Printing results To print the results, check the box in front of the test you want printed and click Print Selected (Figure 30). PRINTING TIP - Prior to printing results, sort the view by patient name or MRN or PID so that all results for the same patient print on the same piece of paper. If your print job jams or is incomplete, use the Recently Opened and Print Selected to reprint results.

29 Viewing Previous Results If you want to see the previously reported results, select the patient from Patient List, and select Clinical Results in one of the following filters from the left-hand navigation (Figure 34): 24 Hours 72 Hours 7 Days Category - Click Category for display of all results for the selected patient(s) for the last 90 days. Or click the + to expand the tree and select a category of service results (i.e. Lab, Micro, Pathology, Radiology) To view one result in detail, click the checkbox for the result you want then click the View Selected button at the bottom of the page (Figure 35). Or click on the test name. To view multiple results in detail, click multiple checkboxes for the results you want then click View Selected button at the bottom of the page. To view all result details for a particular patient, click the checkbox next to the ABN column for that patient. Click the checkbox again to uncheck the all test selection. Figure 34 Clinical results filter Figure 35 Clinical results window (check one or many to view results details)

30 30 Figure 36 Detailed clinical results In the upper right hand side under the patient header (Figure 36) is a series of icons that will allow you to: Print these results Trend selected components (Figure 37) Graph selected components (Figure 38) Hover over the icons for a description of their action and then click on the icon of choice to perform the described action. Figure 37 Trend results

31 31 Figure 38 Results graph Additional Notes: If you wish to see results older than 90 days, change the date range at the top of the result screen. Enter the date in dd/mm/yyyy format, or click the calendar icon and select the dates from the calendar. Note: Be sure to enter the beginning and ending dates, and then click the Refresh button in the upper right cor ner of the page. Use the Category Filter to choose a category (i.e. Lab, Micro, Pathology etc). These are the same categories from the left navigation. The Clinical Results view shows all orders on the selected patient(s) - not just resulted orders. Orders that are in a Drawn, Pending or Cancelled status do not have a select check box since there are no results to view. Resort the view by clicking on any column header. The page is resorted sort is ascending by that column. Click the same column to sort in reverse. In the Result Details view, a bolded header displays the following information for each patient: Name, PID (if your facility has a practice management system), MRN, Date of birth, Age, Sex and SSN. Results for each individual test are displayed under the patient header. Please see Result Details for additional help about this view. Printing Results To print the Clinical Results list, click the Print List button at the bottom of the page. To print the details of a result(s), select the checkbox for the test(s) you intend to print. Click Print Selected button at the bottom of the page.

32 Report Order Status To see the order status of your orders click the Report Order Status in the left frame. You will see a list of the tests you have ordered and their status (Figure 39): Figure 39 Report Order Status Order Status Options: Ordered orders are placed in the Webconnect system In-lab samples are received by the testing department Pending testing in progress Modified corrections or modifications on the results Auth Verified verified completed results

33 Utilization Reports To access your utilization report, click the Utilization Report link on the left frame menu. A report will open listing the number of the individual tests you ordered (Figure 40). You can customize the period for the utilization report in the header of the report Figure 40 Utilization Report

34 34 4. ABOUT NATIONAL REFERENCE LABORATORY National Reference Laboratory (NRL) is a Mubadala Healthcare initiative, created in partnership with and operated by Laboratory Corporation of America (LabCorp), one of the world s largest and most experienced clinical laboratory operators. NRL aims to increase the spectrum, coverage and overall efficiency of laboratory testing, and implement international best practice reference laboratory testing processes. NRL is committed to driving improvement in the quality standards of medical diagnostic testing in the region by investing in the latest technologies and acting as a trusted resource for healthcare providers. NRL has laboratories based in Abu Dhabi located in the Industrial City of Abu Dhabi and Dubai in the Nucleotide Complex of Dubai Biotechnology and Research Park (Dubiotech). Together, they comprise 32,000 square feet of laboratory space with both standard and advanced testing capabilities, offering healthcare providers in the region a one-stop solution for all of their medical diagnostic testing needs. NRL s Abu Dhabi facility is CAP (College of American Pathologists) Accredited whilst our Dubai facility boasts both the CAP and ISO Accreditations. For issues related to Cerner Webconnect please contact your NRL Business Development Executive. National Reference Laboratory T NRL (675) E. customercare@nrl.ae Abu Dhabi (Headquarters) Abu Dhabi Business Hub Unit C25/26 ICAD, Abu Dhabi P.O. Box 92323, Abu Dhabi, UAE Dubai Dubai Biotechnology and Research Park (DuBiotech) Nucleotide Lab Complex Ground Floor Lab Number 0013 P.O Box 2087, Dubai, UAE