LCD CHECKLIST. Was this LCD Removed from the sales floor? Content Correct? POP. LCD1: REMOVED (Light Saber) Hasbro Games Bop It & Simon Air

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1 LCD CHECKLIST LCD#: Name Current Content Content Correct? Current POP POP Correct? Was this LCD Removed from the sales floor? LCD1: REMOVED (Light Saber) LCD2: Lego Lego Nexo Nights LCD3: Little Lockitz Little Lockitz LCD4: Hasbro Games Hasbro Games Bop It & Simon Air LCD5: REMOVED (IM Trains) LCD6: ASOTV As Seen On TV: Super Wubble LCD7: REMOVED

2 LCD8: Y-Volution (Touch Screen) Generic Video featuring numerous products LCD9: Y-Volution (Non-touch screen) Y-Volution Flyer LCD10: Hot Wheels Hot Wheels video mashup LCD11: Nerf Generic Nerf Video featuring numerous products POP shipped to store LCD12: Thomas Thomas Sky Bridge LCD13:Crayola Crayola Holiday LCD14: Barbie Barbie Dream House LCD15: Star Wars Star Wars Air Hogs POP shipped to store LCD16: Generic Spinmaster Generic video featuring numerous products

3 LCD17: Mattel Games Mattel Games Bounce off & Gas Out LCD18: Drones (Touch Screen) Interactive Drones Sky Viper LCD19: Mega Mega Bloks LCD20: REMOVED (Apple) LCD21: REMOVED LCD22: REMOVED (Playmobil)

4 TOYS R US SUPPORT HOTLINE: COMPLETE YOUR LCD DISPLAY UPDATE PROJECT BEFORE STARTING THE LCD MAINTENANCE PROJECT. Display Installation Alert: Various Displays LCD Installation. Please check your task notes in order to see if/ which LCDs are being sent to you. Various Displays POP Installation. Please check your task notes in order to see if/ which LCDs you are receiving POP for. Various Displays SD Card Installation. Please check your task notes in order to see if/ which LCDs you are receiving SD cards for. Various Displays Power Brick Installation. Please check your task notes in order to see if/ which LCDs you are receiving power bricks for. Be sure to load ALL of your USB Drives with content ahead of your visit. Keep track of which displays still require content and be sure to bring it with you on your next visit. 1 IF YOU HAVE NOT RECEIVED A TOOLKIT FROM CAST OR HAVE NOT COMPLETED THE TOYS R US LCD MAINTENANCE PROGRAM TRAINING CONTACT TRUSupport@castretail.com Sign into the vendor log book. Introduce yourself to the Price Line Team Leader and/or manager and explain changes happening this visit cycle: 1. Installing new LCDs, POP, SD cards, and Power bricks. You will receive two kits for every store that requires an installation. DO NOT go to the store before receiving BOTH kits. All LCDs shipments are being tracked so it is very important to get them to the store as soon as possible. Kit 1: LCD screen & Power Brick Kit 2: Bracket, POP, and Cortex Not all stores are placing LCD screens. It is important to check your TASK NOTES in order to find out which screens you are being sent and are required to install. If you are replacing a screen since it is damaged you must print a shipping label BEFORE going to the store so you can ship out the damaged display. If you believe you have received a LCD as an error 1. Check to see if the LCD can be used to replace any other broken or missing LCDs 2. If not, attach the return label and send back for inventory. Include store number on the outside of the box.

5 2 You will be prompted questions based off of the materials that were sent directly to you. Install any LCDs, that were sent directly to you, out on the sales floor according to the store map. It is very important to work with the store manager or Price Line Team Leader in order to place the LCD display in the correct location and locate a working power source. The bracket, POP, and Cortex will need to be placed as well. (Review the section titled: Installing LCD Screen and Bracket on page 4). All LCDs came with current content preloaded on the SD card. Side POP can be requested from the store. PICTURE REQUIRED After performing all services Reference the LCD Checklist in order to verify the correct POP that corresponds with each LCD display. If you are replacing a damaged screen or if there was originally a screen in the specified location (may be in the back room), package the damaged LCD up and return it for inventory by attaching the shipping label you previously printed. PLEASE BE SURE TO WRITE THE STORE NUMBER ON THE BOX! 3 Place POP for the specified displays. A mass shipment of POP was sent out (some may not receive a shipment). Please check your task notes in order to find out if you are receiving a POP shipment directly to you. If you are receiving POP, DO NOT go to the store before receiving the kit. Reference the provided LCD checklist to know which POP goes to each LCD screen. PICTURE REQUIRED After performing all services

6 5 Locate a power source and install any power bricks that were shipped directly to you. (Review the section titled: Locating Power Source on page 10). PICTURE REQUIRED After performing all services 6 Insert any SD cards that were shipped directly to you in order to display the most up to date content. If there is a SD card already in the LCD remove it and hold on to it for further usage. The old SD card can be used in any regular LCD that has a missing or damaged SD card at any of your locations (you will need to update the SD card in this case).-- (Review the section titled: SD Card Swap on page 9). 1. You will need to remove the screws from the right side panel of the LCD monitor to get to the SD Card port. 2. Using the Philips head screwdriver, remove the screws from the side panel. 3. Remove the SD card from the LCD. PICTURE REQUIRED After performing all services A B C D 5 If any LCDs are located in the back room please send them in for inventory by attaching the shipping label you previously printed. PLEASE BE SURE TO WRITE THE STORE NUMBER ON THE BOX! + =

7 INSTALLING LCD SCREEN & BRACKET 1) Check store map for location where to place LCD Screen. Move product aside with help from the store to create an open spot for the LCD screen. Mount the LCD Screen to the back brace of the bracket assembly using 4 screws. Secure LCD back brace on 4 hard points using screws. 2) Fasten the base of the bracket to the shelf. Hard points are located on the bottom of the frame and stabilizing arm. Bottom of Frame Fasten Screws Stabilizing Arm 3) Run the power brick from an open outlet to the LCD screen on the gondola. 4) If you need to replace the SD Card, remove control panel cover on the LCD Screen by removing the screws. 5) Disconnect old SD Card and replace with new SD Card. Make sure you hear an audible click to secure it. Disconnect OLD SD Card Replace with NEW SD Card Remove Control Panel Cover 6) Place POP into the slider on the Bracket. Cover the back of the display with the cortex tunnel.

8 TOYS R US LCD MAINTENANCE TROUBLESHOOTING GUIDE FOR COMMON ISSUES Knowing the Different Types of Screens There are currently THREE different types of LCD Monitors you can encounter at your store. You can see the distinguishing marks, as well as know the capabilities and function each LCD Monitor type. These three monitor types can be categorized under two main categories; Standard LCD and Touchscreen LCD. YOU CANNOT LOAD STANDARD LCD CONTENT ONTO A TOUCHSCREEN, THIS WILL CAUSE A ROOT ERROR. ONLY USE TOUCHSCREEN CONTENT FOR TOUCHSCREEN LCD. THESE DISPLAYS ARE LCD08 YVOLUTION AND LCD18 SMART TOY. Manufacturer: Rocket Production Type: STANDARD LCD Unique Properties: Long Thick Power Cable White Control Panel Thick Screws HAS HDMI PORT Manufacturer: Rocket Production Type: TOUCHSCREEN LCD Unique Properties: Long Thick Power Cable White Control Panel Thick Screws NO HDMI PORT Touch Panel Manufacturer: idisplay Type: STANDARD LCD Unique Properties: Short Think Power Cable Black Control Panel Thin Screws HAS HDMI PORT Input Button Input Button Input Button Touchscreen LCD: NO HDMI PORT

9 TOYS R US LCD MAINTENANCE TROUBLESHOOTING GUIDE FOR COMMON ISSUES No Signal Issue/Blank or Black Screen DESCRIPTION: White bar at the bottom of screen or a moving No Signal Message 1. Change LCD Input setting by clicking the INPUT button on a standard LCD and change to DMP. For Touchscreen LCD s click the VGA button and cycle through the options available. 2. Check SD Card. It must be secured tightly in the SD Card reader. You will hear the lock engage with a click. 3. Perform Factory Reset (Page 7) Input Button on Standard LCD Input Button on Touchscreen LCD Video Play Errors: Unsupported File or Root Error DESCRIPTION: LCD shows menu with Unsupported File Alert or ROOT OUTFORM error 1. Check power cable if it is being pressed by any product. This can cause the power to drop on the LCD resulting in a bad LCD Screen reload/restart. 2. Check SD Card. It must be secured tightly in the SD Card reader. You will hear the lock engage with a click. 3. Make sure you have loaded the video content correctly onto your USB device from computer. Carefully follow instructions provided in the Video Content Archive for either MAC or Windows based computers. For windows based computers, you MUST use the ISO to USB program. You can only load ONE content type per USB device. Restart the program after each use. 4. Perform power cycle on LCD. 5. Ensure you are using the correct screen. You CANNOT use a Touchscreen LD for regular content. 6. Perform Factory Reset

10 HOW TO: FACTORY RESET How to Perform Factory Reset on Standard LCD DESCRIPTION: Perform if you continue to have issues with screen content not Starting Automatically, Freezing after short playtime, unsupported File errors, Root errors or Sound Issues. 1. Click the Menu button on the control panel on a standard LCD. 2. Use Vol + to scroll to option menu. 3. Use Vol to scroll down the menu. 4. Highlight the Restore Factory Defaults 5. Click the Input button after highlighting the Restore Factory Defaults setting. How to Perform Factory Reset on Touchscreen LCD DESCRIPTION: Perform if you continue to have issues with screen content not Starting Automatically, Freezing after short playtime, unsupported File errors, Root errors or Sound Issues. 1. If you can locate the Rocket Production display Remote, WHILE CONTENT IS DISPLAYED, Select STOP on remote. 2. Click Setup on remote, this will take you to the SETUP MENU 3. Select PREFERENCES, go to DEFAULTS and enable FACTORY SET 4. Make sure AUTO PLAY is set to ON 1 2 3

11 DESCRIPTION: Load Content from USB Device to LCD Screen HOW TO: SERVICE DISPLAY CONTENT LCD CONTENT UPDATE USB STICK 1. Locate the LCD Screen that needs the content updated on your TRU Floor Plan. 2. The objective is to install new video content onto the LCD screen(s) that are not showing the video. 3. On the left side of the LCD monitor, you will need to remove the side panel signage and cortex cover over the LCD monitor to get to the USB port located on the side of the LCD. Remove the left side TRU branded signage. These are held on with white clips. 4. Next you will need to remove the screws from the side panel of the LCD to get to the USB port. 5. Using the Philips head screwdriver, remove the screws from the side panel. 6. The USB port will now be exposed. 7. Unplug the LCD monitor and put the CAST USB stick with correct video content into the USB port. 8. Plug the LCD monitor back in. 9. The video will begin to update automatically. Wait until the process is finished and replace the cover after removing the USB drive. A B C D

12 9. The video content should start uploading and may take a few minutes. 10. Once the video content has uploaded, verify that the correct video is playing. 11. Unplug the CAST USB stick and screw the USB cover back onto the LCD monitor. 12. Place cortex cover and side panel back on the display. 13. Please take a photo of the full display with store # and picture code in the photo. Video content uploading to the LCD monitor. SD Card Swap DESCRIPTION: How to change out the SD Card with a new SD Card. 1. You will need to remove the screws from the right side panel of the LCD monitor to get to the SD Card port. 2. Using the Philips head screwdriver, remove the screws from the side panel. 3. Remove the SD card from the LCD. A B C D

13 HOW TO: TROUBLESHOOT POWER ACCESS ISSUES Locating Power Source DESCRIPTION: If Monitor does not display/has Black screen, determine if this is an LCD Screen issue or Power Outlet Issue. 1. Test existing power outlet with phone charger. If working, there can be a problem with the LCD. 2. If power does not work, check around the display for other outlets on the gondola which could be working. 3. If there is no power on any of these outlets, report your findings to the store manager. IF THE POWER OUTLET DOES NOT WORK, REPORT THE POWER ELECTRICAL ISSUES TO THE MANAGER. LET THE MANAGER KNOW THEY WILL NEED TO SET UP A SERVICE CHANNEL TICKET Check near these locations for open power outlets. A B C D E F A. Above Display on post B. Under existing shelf C. Inside the gondola under the bottom rack D. Wall around the sides of the gondola E. Behind product on rack F. Nearby Power Extension