SQUAW VALLEY PUBLIC SERVICE DISTRICT

Transcription

1 EXHIBIT # F-3 28 Pages SQUAW VALLEY PUBLIC SERVICE DISTRICT Business Phone System Acquisition - Mitel DATE: October 30 th, 2018 TO: FROM: SUBJECT: District Board Members Fabienne Gueissaz, Office Supervisor Danielle Grindle, Finance and Administration Manager Contract with Mitel Business Systems, Inc. to purchase and install a new phone system. This includes approximately 40 desk phones and 3 conference room phones. These phones will replace the District s current Toshiba system. BACKGROUND: The Toshiba CTX100 Digital Platform was purchased in It is outdated and the phones have started to fail. DISCUSSION: Admin staff looked into multiple phone system providers and received demonstrations from two companies: Avaya and Mitel Business Solutions. A phone call to a third provider, Cisco, was never returned. After reviewing both systems, admin staff agreed that Mitel s software was more in line with the District s needs. Features include easy message retrieval, conferencing, caller ID, and call transfers. Mitel s digital phone system uses IP phones which will simplify call capabilities and not cause an increase to our phone bills. Pricing was close between Mitel and Avaya, and while both companies came in under the District s budgeted amount, Mitel s fee proposal was lower. ALTERNATIVES: 1. Approve the contract to purchase and install the Mitel phone system. 2. Do not approve the contract. FISCAL IMPACT: This will be a capital replacement purchase funded through the Water, Sewer, and Fire Fixed Asset Replacement Funds. An amount of $55,000 was budgeted for fiscal year. The cost to purchase the phone system is $34, This is a savings of $20, Squaw Valley Road P. O. Box 2026 Olympic Valley, CA p. 1 of 2 (530)

2 RECOMMENDATION: Approve the contract for purchase of the Mitel phone system in the amount of $34, ATTACHMENTS: Mitel Business Systems, Inc. Proposal and Quote (26 Pages) DATE PREPARED: October 22, Squaw Valley Road P. O. Box 2026 Olympic Valley, CA p. 2 of 2 (530)

3 Maverick Networks Maverick Information Maverick Networks was founded in 2003, a single owner Corporation with offices in Folsom, Pleasanton, and Irvine California. Maverick Networks is an Exclusive Gold level Partner serving California and beyond. At Maverick Networks, we focus heavily on supporting Education, Municipalities, Counties, and other Government organizations. Maverick Networks was the largest volume, #1 Mitel Partner selling off the NASPO / WSCA contract in 2016 and Maverick Networks has been top 25 in Partner revenue with Mitel since Maverick Networks is a proud VoIP Solutions Provider. We design, install, and manage on premise, virtualized, and hosted/cloud based solutions. We have over 1,000 clients that we have sold, installed, serviced, and support today. We are very experienced in supporting Carrier Services such as PRI, SIP, DIA, MPLS, etc. We are selling agents for over 90+ carriers and consider ourselves, Client Focused / Carrier Neutral. We also sell, install, and support cable infrastructure including wiring for voice, data, and video. (CAT5e, CAT6, Fiver, etc.) Telephony focused allows us to offer you the very best products, service and support as we are not distracted with other practices. Maverick Networks provides a single point of contact for all aspects of your communications. Client satisfaction is our #1 priority. We staff 12 manufacture trained technicians with an average telecom experience of over 20 years each. Our VP or Operations has over 30 years of telecom experience. Maverick Networks will provide a dedicated Project Manager throughout the installation process. We strive to create a client/vendor team relationship for the installation and look to establish clients for life. Awards Squaw Valey Public Service District Page 1 of 26

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7 Mitel Corporate Manufacturer Information Mitel Corporation was founded in 1972, its first product was a tone to pulse converter that experienced great success. By 1979, Mitel Corporation pioneered the first private line branch exchange (PBX), called SX 200, and was selling platforms in over 90 countries. Its initial offering on the Toronto Stock Exchange sold 4.5 million shares at $3.50 (USD) each. Two years later, Mitel Corporation began trading on the New York Stock Exchange on revenues of $100 million. In a marketplace that has been unstable in recent years, Mitel has built a track record of successful business integrations and strong cash flow generation. Mitel is now a clear market leader, with combined annual revenue of US$1 billion, 60 million customers worldwide, and top market share in Western Europe. The combined business provides Mitel with a $100 million annual Research and Development budget used to pursue innovation and the development of a broad range of regional and global solutions. As the solution manufacturer, Mitel offers longstanding expertise in business communications. It powers more than two billion connections every day including over 33 million daily cloud connections. The choice and flexibility of its products help companies to connect, collaborate and take care of their customers anywhere, anytime, over any device. With over 40 years of experience providing business communications solutions, more than 60 million users in over 100 countries have entrusted Mitel with their communication needs. For this reason, Mitel holds the #1 market share leader position in Europe, the Middle East and Africa and why Gartner has recognized it as a Leader in Unified Communications. By offering the best path to the cloud, Mitel has become the fastest growing global cloud communications provider in the world. Today its more than 2,500 partners choose Mitel solutions to build efficient, robust offerings tailored to suit your business needs. Squaw Valey Public Service District Page 5 of 26

8 MiVoice Business Flexibility is the hallmark of MiVoice Business call control software. Whether a company has five users or 130,000, MiVoice Business single software stream optimizes the communications environment, delivering rich capabilities in voice, mobility, unified messaging, presence, conferencing and collaboration. MiVoice Business has no dedicated server hardware, but instead runs on industry standard servers (including those from HP, IBM, Oracle and Dell) in a virtualized VMware or Microsoft Hyper V environment or on Mitel proprietary MiVoice Business Controllers. It delivers the same powerful core call control features and services regardless of the hardware platform. This means it will enhance (rather than replace) what you already have in place, provide the choice of best fitting, lowest cost hardware, and establish a solid foundation for future growth. Migration to IP is smooth, whether a PBX is from Mitel or another supplier. No matter what stage of IP transition a network is in, MiVoice Business maximizes your existing investment by cost effectively supporting legacy equipment, analog phones, fax machines, ISDN lines, and T1/E1 connections. Focused on optimum integration and interoperability, Mitel currently supports well over 1,000 server models and delivers an ever evolving suite of open APIs to industry leading software. MiVoice Business open architecture also adapts easily to multi vendor environments and supports a host of protocols including SIP, QSIG, and DPNSS. This same level of flexibility enables Mitel solutions to be deployed in either a virtual or non virtual environment, or equally in a centralized, distributed, public or private cloud. This enables smooth transitions (such as a move from a distributed network to a private cloud) without the need to purchase a new solution. Instead, as the network evolves over time, the MiVoice Business solution will evolve with it, without additional expense. Along with interoperability, MiVoice Business brings its own native features to the network including leading edge mobility capabilities and unified messaging. Built in auto attendant, automatic call distribution, Wi Fi, and an IP DECT wireless gateway combine with over 500 telephony features such as hot desking and audio conferencing. In addition, Mitel establishes a single identity for users communicating internally or externally. It works with any device (desk phone, cellular, remote office, home phone) and extends the corporate system to any location on any network. This improves the accessibility of the user, reduces costs, and ensures first call resolution. Overall, MiVoice Business software brings simple efficiency. Its interoperable, flexible nature makes it easier to communicate, work, manage, grow and run a business. Simply put, it is a true communications platform: reliable, resilient, feature rich and fully able to support your current and future needs. Squaw Valey Public Service District Page 6 of 26

9 3300 Controller The Mitel 3300 Controller is available in two capacities: Standard and Expanded. The Standard Controller supports up to 300 IP devices or 350 analog devices (or a combined total of 350 IP/analog devices). The Expanded Controller supports 1,400 IP devices or 1,500 analog devices (or a combined total of 1,500 IP/analog devices). Both versions include an embedded Analog Main Board and redundant cooling fans. Controller Front Panel Controller Rear Panel Single Hard Drive Controller Rear Panel Redundant Hard Drive Squaw Valey Public Service District Page 7 of 26

10 Applications & Solutions MiCollab White boards are no longer the epitome of collaboration. Today s mobile workforce requires collaboration that continues to evolve over time. Both large and small organizations face the challenges of improving how employees interact, communicate, and collaborate. Designed as a mobile solution to improve how employees communicate and collaborate, MiCollab delivers a complete suite of UC productivity tools to small, medium, and large enterprises with a single point of access for all employee business communications. Unlike other UC applications, MiCollab is flexible solution supported on a broad portfolio of mobile devices. Visions in Education can choose cost effective migration options from premises to the cloud. MiCollab provides a common user experience across mobile devices for Android, BlackBerry, ios, and Windows Phone as well as desktop devices allowing employees to spend less time trying to connect and more time engaged in productive communications to improve business performance and agility. MiCollab provides co residency of multiple communications and collaboration applications through a single stream of software, deployment, and solution that address the following business needs: call control voice messaging unified messaging mobility conferencing and collaboration Squaw Valey Public Service District Page 8 of 26

11 team collaboration communications usage reporting casual or workgroup customer interaction MiCollab works seamlessly with Mitel MiVoice call management platforms to provide Visions in Education with a rich UC experience. Each element of the solution delivers productivity enhancing capabilities, including single voice mail, instant messaging, point to point and multiparty video, conferencing and collaboration, and real time status of colleagues. Through a single window pane, employees can access collaborative workspaces allowing text, voice, and video clips added to any project document, a history of group interactions with workspace messaging, and tapto connect real time conferencing. By integrating team collaboration, conferencing, and messaging into a single solution, employees spend less time trying to connect and more time engaged in productive communications. MiCollab works on existing IT infrastructures supporting a range of deployment options, including software only on an industry standard server or as a virtual machine (VM) on VMware vsphere or Microsoft Hyper V. Its single software stream can be deployed on the premises, in a private cloud or public cloud enabling easy and cost effective migration. An open architecture allows MiCollab to complement and enhance Visions in Education existing environment, working with applications such as Microsoft Outlook, Lotus Notes, Microsoft Office, Microsoft Lync and Active Directory, as well as hosted services such as Gmail, Office 365 and Exchange Online. All transmissions are kept secure using SSL, TLS, authorization, authentication, 128 bit CAST, AES encryption, and a SIP aware firewall. MiCollab Client MiCollab Client enables employees of Visions in Education access real time communications capabilities regardless of location or device. The MiCollab Client solution offers the following functionality: desktop unified communications clients for Windows, PC, and Mac presence know whether users are on the phone, away from their desk or available for a video call, instant chat, or other collaboration sessions dynamic status displays status lets users change, add, edit and delete dynamic statuses messaging quick access to voice mail with visual message handling and presence information of the user who left the message chat instant message one on one or with multiple colleagues softphone users enjoy the same intuitive, office based communications experience from a remote PC, laptop, smartphone, and tablet with an embedded software based IP phone mobility installed as a client on supported ios, Android, BlackBerry and Windows phone devices, key communications and collaboration features are extended to mobile users of all kinds call history a record of missed, received, and placed calls corporate / personal contact lists a list of contacts, with a search function, quick access to different contact details and detailed availability information for corporate contacts web portal access key unified communications and collaboration features from remote locations using any computer or web enabled mobile device point to point video collaboration place a video call with the click of a button for a scheduled collaboration session or an impromptu meeting account options a way to edit dynamic extensions and update passwords and voic PINs integration with business applications enhance communications and productivity with integration with other business applications, such as Outlook, Lotus Notes, IBM Sametime, and Google Squaw Valey Public Service District Page 9 of 26

12 MiCollab Unified Messaging Unified messaging allows users to manage voic , , and fax messages from personal phones and devices. Features include: message retrieval retrieve voice, text and fax messages from one synchronized message store outlook client plug in install an additional program in Outlook with a toolbar to manage voice messages fax services provide fax senders with transmission status information directly to the inbox Audio, Web and Video Conferencing Comprehensive audio conferencing and web collaboration capabilities with features including: scheduled / ad hoc conferencing and webinars a variety of collaboration sessions, ranging from scheduled calls (one time or recurring) to on the fly sessions participant management a consolidated view of audio only and collaboration participants, with integrated moderator controls desktop and application sharing share desktops, presentations, software applications, and graphics multi point video conferencing a personal collaboration experience with live video public and private chat instant message with the option of archiving session transcripts remote control participants can easily take control of another desktop for back and forth collaboration web based collaboration viewer allows users participate in collaboration sessions from a web browser file transfer transfer files to all or selected collaboration participants document management place important files in public or private areas for future use polling solicit feedback throughout a conference for personal use or shared with all participants conference recording record conference calls or collaboration sessions for distribution and export to a team or group MiVoice Border Gateway The MiVoice Border Gateway solution on MiCollab securely allows remote employees to work and collaborate productively by having a complete in office communications experience without being in a physical office. MiVoice Border Gateway provides comprehensive threat protection, strict access control, and privacy to ensure secure internal and external workspaces. The teleworker service connects remote office phones and softphones to the corporate voice network. This provides full access to voice mail, collaboration tools, and all the other features of the office phone system. When configured for teleworker use, the remote IP phone provides the following capabilities: encryption to provide a secure voice path between the phone and the system adaptive jitter buffering and other software enhancements to improve voice quality G.729 compression to reduce bandwidth requirements consistent operation with other phones connected to the network Squaw Valey Public Service District Page 10 of 26

13 operation over any broadband LAN connection back to the corporate office where MiCollab is visible from the Internet Mobility Solutions direct access to the corporate office phone system (e.g., voice mail and collaboration tools) desktop and mobile softphone support for the SIP protocol Designed as a reliable, secure platform, MiVoice Border Gateway accommodates multiple network connectivity services in many network edge scenarios: Teleworker Service is a secure plug and play solution for remote workers. Web Proxy Blade provides a secure method for MiCollab end user web clients to connect to their LANbased applications. Secure Remote SIP Access for IP phones on MiVoice Business and an outbound proxy for SIP trunking to external third party SIP providers. Secure Recording Connector (SRC) is a software solution that facilitates the recording of Mitel encrypted voice streams by third party call recording equipment (CRE). Squaw Valey Public Service District Page 11 of 26

14 Phones & Communication Appliances 6900 Series IP Phones: Overview The 6920 IP, 6930 IP, and 6940 IP phones are the newest additions to Mitel s portfolio of business devices delivering the highest levels of flexibility and productivity to today s mobile workforce. By 2020, the number of smartphone users worldwide is forecasted to grow to 2.87M, up from 2.1M in As workers are increasingly mobile, companies will continue to search for cost effective solutions to support the growing number of employees who use mobile devices to do work at home or in the office. Built on the success of the 5300 series, the phones offer a new platform that combines ergonomics and modern design with rich features such as USB connectivity, Bluetooth 4.1 support, and an integrated EHS/DHSG headset port allowing users to easily move offices or desks based on the task at hand. The enhanced Graphical User Interface (GIU) is a high resolution color display providing access to robust applications such as Picture ID, contact avatars, and searchable contacts for a personalized communications experience. Visions in Education will benefit from Mitel s new business 6900 series, which allows users to take full advantage of being mobile in the workplace. Users can pair mobile phones with the Bluetooth interface to easily move active calls between desk phones and mobile devices. Enterprise mobility increases productivity and saves companies money. Mitel s portfolio of 6900 phones will help Visions in Education deliver advanced enterprise mobility that improves employee satisfaction, increases loyalty, and drives greater productivity. Squaw Valey Public Service District Page 12 of 26

15 6920 IP Phone Designed for the enterprise users, the 6920 is an entry level phone providing sleek modern design for maximum flexibility and reliability. The phone features a large color 3.5 LCD display, dual GigE, 18 programmable personal keys, 4 context sensitive soft keys, and support for both USB and Analog headsets for increased productivity and easy navigation. HI Q audio technology delivers exceptional voice clarity. Mobile integration with the optional USB Bluetooth dongle allows users to easily synchronize contact list or make and receive mobile calls from a desktop phone. large 3.5 QVGA (320x240) color display MobileLink ready enable through installation of optional USB Bluetooth adapter LED illumination indication of Mobile device connecting to desk phone eighteen programmable, 1 touch multi function, self labeling keys (3 pages of 6 keys for speed dialing, line appearances, feature access) 10 fixed function keys: hang up, redial, hold, mute, speakerphone/headset, contacts, call history, voic , settings and volume up/down four context sensitive softkeys for intuitive feature access supports MiCollab and MiVoice Business Gateway (Teleworker) applications desktop user tool: browser based desktop configuration and programming tool for easy access to telephone system features as well as key labeling high quality HD handsfree speakerphone (full duplex) dual port Gigabit Ethernet (10/100/1000 Mb integrated Ethernet switch) powered USB 2.0 host port (100mA) for headset and accessories support sidecar expansion port for PKM connection 48V DC power barrel jack Squaw Valey Public Service District Page 13 of 26

16 multiple languages support: English, French, German, Italian, Euro Portuguese, Brazilian Portuguese, Euro Spanish, Latin American Spanish, Dutch, Romanian, Russian, Swedish and Polish icon hard key buttons for global markets secure voice communication enabled by encryption navigation cluster for navigating through the intuitive GUI voice optimized corded handset hearing aid compatible (HAC meets American Disabilities Act [ADA] requirements) and HAC compliance for magnetic coupling to approved HAC hearing aids supports Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent and supervisor, hot desking, and resiliency designed for power conservation: reduces power consumption for overall energy savings mute and speaker/headset keys with LED illumination for status indication off hook call announce and handsfree answerback on hook dialing dedicated headset jack with EHS/DHSG support handset, headset, and handsfree mute support call hold (place / retrieve) call transfer do not disturb call forward settings (multiple) user selectable ring tunes and classic ring tones conference call setup voice mail access large visual message waiting lamp direct page / group page / set to set paging last number redial desk and wall mountable two position stand for better viewing angle multiple powering options: accepts standards based (IEEE 802.3af power compliant) power over the LAN via spare pair to signal pair, or supports 48 VDC Ethernet / AC power wall adapter codec support: G.711, G.729a, G.722, G supports IEEE 802.1p/q for Voice Quality of Service (QoS) Squaw Valey Public Service District Page 14 of 26

17 6930 IP Phone The 6930 series IP phone delivers the latest technological advances in desktop devices to power users who need a tailored and customized communications experience. The 6930 provides flexibility to users through numerous addon accessories. The phone features a large 4.3 color backlit LCD display, powerful HD audio technology through a voice optimized handset, and 72 programmable personal keys for maximum productivity. A Bluetooth 4.1 interface with MobileLink mobile integration, USB charging port, and choice of expansion modules extends the capabilities of the large x272 color display MobileLink support built in Bluetooth 4.1 Interface for mobile device and headset connection LED illumination indication of mobile device connecting to desk phone seventy two programmable, 1 touch multi function, self labeling keys (6 pages of 12 keys for speed dialing, line appearances, feature access) 10 fixed function keys: hang up, redial, hold, mute, speakerphone/headset, contacts, call history, voic , settings and volume up/down five context sensitive softkeys for intuitive feature access supports MiCollab and MiVoice Business Gateway (Teleworker) applications desktop user tool: browser based desktop configuration and programming tool for easy access to telephone system features as well as key labeling exceptional HD handsfree speakerphone (full duplex) dual port Gigabit Ethernet (10/100/1000 Mb integrated Ethernet switch) powered USB 2.0 host port (500mA) for mobile device charging, headset and accessories support sidecar expansion port for connection of PKM and other accessories 48V DC power barrel jack Squaw Valey Public Service District Page 15 of 26

18 multiple languages support: English, French, German, Italian, Euro Portuguese, Brazilian Portuguese, Euro Spanish, Latin American Spanish, Dutch, Romanian, Russian, Swedish and Polish icon hard key buttons for global markets secure voice communication enabled by encryption navigation cluster for navigating through the intuitive Graphical User Interface voice optimized corded handset hearing aid compatible (HAC meets American Disabilities Act [ADA] requirements) and HAC compliance for magnetic coupling to approved HAC hearing aids supports Mitel Teleworker Solution, ACD agent and supervisor, hot desking, and resiliency designed for power conservation: reduces power consumption for overall energy savings mute and speaker/headset keys with LED illumination for status indication off hook call announce and handsfree answerback on hook dialing dedicated headset jack with EHS/DHSG support handset, headset, and handsfree mute support call hold (place / retrieve) call transfer do not disturb call forward settings (multiple) user selectable ring tunes and classic ring tones conference call setup voice mail access large visual message waiting lamp direct page / group page / set to set paging last number redial desk and wall mountable two position stand for better viewing angle multiple powering options: accepts standards based (IEEE 802.3af power compliant) power over the LAN via spare pair to signal pair, or supports 48 VDC Ethernet / AC power wall adapter codec support: G.711, G.729a, G.722, G supports IEEE 802.1p/q for Voice Quality of Service (QoS) Squaw Valey Public Service District Page 16 of 26

19 6940 IP Phone (Optional) The 6940 IP phone is designed for executives who demand productivity and mobility. The 6940 provides users the flexibility to tailor the phone for specific needs through numerous installable add on accessories. Built with dual Gigabit Ethernet ports for high speed network connectivity, the 6940 offers a large 7 color touch display, HD wideband audio with advanced audio processing, 96 programmable personal keys and six context sensitive soft keys. The enhancements of the 6940 gives Visions in Education the ability to work seamlessly in and out of the office resulting in more productivity. Equipped to support both Bluetooth and USB headsets, the device uses MobileLink technology to pair mobile phones directly with the desktop phone using the embedded Bluetooth 4.1 interface to deliver access to many of the features of the mobile phone on the desk phone. exceptionally Large 7 800x480 color capacitive touchscreen display MobileLink support built in Bluetooth 4.1 Interface for mobile device and headset connection LED illumination indication of mobile device connecting to desk phone ninety six programmable, 1 touch multi function, self labeling keys (6 pages of 16 keys for speed dialing, line appearances, feature access) 10 fixed function keys: hang up, redial, hold, mute, speakerphone/headset, contacts, call history, voic , settings and volume up/down six context sensitive softkeys for intuitive feature access supports MiCollab and MiVoice Business Gateway applications desktop user tool: browser based desktop configuration and programming tool for easy access to telephone system features as well as key labeling exceptional HD handsfree speakerphone (full duplex) dual port Gigabit Ethernet (10/100/1000 Mb integrated Ethernet switch) Squaw Valey Public Service District Page 17 of 26

20 powered USB 2.0 Host port (500mA) for mobile device charging, headset and accessories support sidecar expansion port for PKM and other accessories connection 48V DC power barrel jack multiple languages support: English, French, German, Italian, Euro Portuguese, Brazilian Portuguese, Euro Spanish, Latin American Spanish, Dutch, Romanian, Russian, Swedish and Polish icon hard key buttons for global markets secure voice communication enabled by encryption intuitive touch based GUI with gesture support voice optimized Bluetooth cordless handset hearing aid compatible (HAC meets American Disabilities Act [ADA] requirements) and HAC compliance for magnetic coupling to approved HAC hearing aids supports Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent and supervisor, hot desking, and resiliency designed for power conservation: reduces power consumption for overall energy savings mute and Speaker/Headset keys with LED illumination for status indication off hook call announce and handsfree answerback on hook dialing handset, headset, and handsfree mute support call hold (place / retrieve) call transfer do not disturb call forward settings (multiple) user selectable ring tunes and classic ring tones conference call setup voice mail access large visual message waiting lamp direct page / group page / set to set paging last number redial desk and wall mountable two position stand for better viewing angle multiple powering options: accepts standards based (IEEE 802.3af power compliant) power over the LAN via spare pair to signal pair, or supports 48 VDC Ethernet / AC power wall adapter codec support: G.711, G.729a, G.722, G supports IEEE 802.1p/q for Voice Quality of Service (QoS) Squaw Valey Public Service District Page 18 of 26

21 MiVoice Conference Phone The MiVoice Conference Phone is the first device of its kind, created in direct response to the need for an easier, more cost effective way to collaborate. In a single, compact touch screen device it makes rich multimedia collaboration as simple as making a phone call. An all in one appliance, the MiVoice Conference Phone provides multi party audio conferencing, in room presentation display, and remote collaboration for personal offices and conference rooms at a fraction of the cost of traditional room based systems. Its open standards, SIP compatible technology fits seamlessly into existing infrastructures including PBX deployments and computing environments from Mitel and third parties. The Mitel device enables impromptu collaboration for up to four participants through the following key features: superior audio conferencing technology including a beam forming microphone array built in presentation display via an HDMI interface that supports connection to a high definition flat panel screen or projector embedded Microsoft Office readers/editors with cloud storage access and remote desktop access (no need to use a laptop to give the presentation) support for multiple file transfer methods including cloud access (e.g., Dropbox or Google Docs), a USB flash drive, and micro SD card four party HD video conferencing (720p capable) without an external MCU Squaw Valey Public Service District Page 19 of 26

22 Benefits of Doing Business with MAVERICK NETWORKS Systems and Services Software and hardware designed to meet customer requirements Engineers available to custom design special applications Factory trained technicians, trainers and salespersons Ten year guarantee on parts availability for your communication system Complete Solution Approach Single source consultation for all aspects of your communication system Product and service offerings include VoIP communication platforms and software, voice documentation, Wide Area Network products, computer telephone integration, ISP and dial tone offering, as well as maintenance, leasing and support services Customer Satisfaction Service department operational 24 hours a day, 365 days a year Guaranteed response time of two hours for emergency calls, 24 hours for regular service Coordination with local and long distance service provider to streamline implementation Stability in the Marketplace 15 years of experience Strong balance sheet; no long term debt Financially stable organization Service to hundreds of businesses throughout Western US and California specifically. Strong presence with a network of service and sales reps. Squaw Valey Public Service District Page 20 of 26

23 Installation, Training and Service Overview MAVERICK NETWORKS will implement your system using a thorough and proven process. We strive for a perfect installation each and every time. All operations and technical personnel are manufacturer certified through classroom training at Mitel for maximum productivity, and all activities are carefully coordinated to meet your installation schedule. The communication survey and analysis that your MAVERICK NETWORKS Sales Team has completed defines your current and future needs. Your installation will be designed to be exactly right for the way you do business today and upgradeable for tomorrow. Your team will be available to provide support during your installation from start to finish. The Sales Engineer performs your solution design and implementation in conjunction with the Project Coordinator, who will work with you to ensure a smooth system installation. They are familiar with all aspects of your system providing personalized attention to detail. In addition, they will coordinate the telephone line service, engineer, design, and program your system to meet your specifications. The professionalism with which our Technicians install your system is integral to a smooth installation. They will install the system in a timely, efficient manner with minimal interference to your work environment. The Project Trainer provides thorough, customized training for you and your personnel both before and after installation. Our staff is on hand to demonstrate every feature and to ensure your personnel s maximum productivity, convenience and operational efficiency when using the system. Comprehensive instruction booklets are provided for quick reference in our absence, but we are never more than a phone call away. Should you need service after installation, MAVERICK NETWORKS service department is operational 24 hours a day, 365 days a year. Sales Team Sales Engineer Project Coordinator Technician Project Trainer Squaw Valey Public Service District Page 21 of 26

24 Our Service Commitment Should you need service on your communication solution, MAVERICK NETWORKS has the equipment and service personnel to do the job. Because MAVERICK NETWORKS has access to thousands of dollars in inventory at our local warehouse and access to millions of dollars in inventory from our manufacturers, you can be sure your needs will be met promptly and efficiently. In addition, emergency service comes with a guaranteed 2 hour response time and routine service comes with a guaranteed 24 hour response time. Your Service Commitment Includes: Guaranteed equipment/parts availability for 10 years following the installation of your system Remote programming and remote diagnostics for expedited response to customer needs The highest level of service possible from a full staff of experienced, certified technicians Five day turnaround on all adds, moves and changes MAVERICK NETWORKS Service Department is operational 24 hours a day, 7 days of week, 365 days a year Squaw Valey Public Service District Page 22 of 26

25 References Company name and location Alameda Municipal Power Contact name, position and phone number Luis Escalante, Telecom Engineer, Products installed Size of system How long installed Mitel MiVoice Business, MiCollab, and MiContact Center. MiVoice Border Gateway. 300 Users They have been a Mitel customer for 20+ Years Company name and location Alameda County Water District Contact name, position and phone number Paul Rodriguez, IT, Products installed Size of system How long installed Mitel MiVoice Business, MiCollab, and MiContact Center. MiVoice Border Gateway. 200 Users 13+ Years Company name and location Zone 7 Water Agency Contact name, position and phone number Mike Wallace, Analyst, Products installed Mitel (Virtualized) MiVoice Business, MiCollab, and Mitel Business Reporter. MiVoice Border Gateway and CX Gateways at every site. Size of system 200 Users How long installed Summer 2017 Company name and location California Water Service Contact name, position and phone number Loan Nguyen, IT Manager, Products installed Mitel (Virtualized) MiVoice Business, MiCollab, MiContact Center and Mitel Business Reporter. MiVoice Border Gateway and 3300 Gateways at survivable sites. Size of system 1000 Users How long installed June 2018 Squaw Valey Public Service District Page 23 of 26

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27 Pricing Summary Maverick Networks understands the Government market well and we always lead with Govt./Education approved pricing discount where applicable so we offer you what is available for you to use. Special District based discount (NJPA) is used for this pricing summary. Maverick Networks also offers NASPO / WSCA and GSA pricing schedules that are identical discount to this offering. Mitel also was able to offer the Public Sector Competitive Discount to add more off the final price. Contracted Pricing Summary: Base List Price H/W and S/W: $ 42, Total Labor and Project Management: $ 10, NASPO / WSCA Discount: $ 15, Public Sector Additional Mitel Discount: $ 3, SubTotal: $ 34, Applicable Taxes will be applied to Total This quote is based on the Mitel NASPO ValuePoint contract #AR623 and Purchase Orders resulting from this quote should be written to Mitel Business Systems, Inc. directly per the ordering instructions below. NASPO ValuePoint contract #AR623 CALIFORNIA PARTICIPATING ADDENDUM NO must be referenced on any PO resulting from this quote This quote is good for 90 days from date on file and must renewed thereafter. Purchase Order or Mitel Govt Credit Card Order Form can be faxed to or ed to USGovernmentSales@mitel.com The PO should be made out to: Mitel Business Systems, Inc North Alma School Rd. Mesa, AZ PLEASE NOTE OUR SEPARATE REMIT TO ADDRESS: Mitel Business Systems, Inc. PO Box Phoenix, AZ PLEASE DO NOT SEND PAYMENT TO THE MESA ADDRESS Squaw Valey Public Service District Page 25 of 26

28 Please note the following order requirements: * Prime NASPO ValuePoint contract #AR623 must be referenced on the PO * CALIFORNIA PARTICIPATING ADDENDUM NO must be referenced on the PO * Terms of Net/30 * A copy of the Mitel quote must accompany the order * Shipping and billing instructions * Requested delivery dates First time placing an order with us? We will need to set up a new customer account and will require the following information: * Full Legal Name and Invoice/Billing Address * Main Phone and Fax numbers * Point of Contact info for the Accounts Payable dept (Name, Title, , Phone and Fax number) * If Tax Exempt, a copy of the Tax Exemption Certificate must be provided Squaw Valey Public Service District Page 26 of 26