Collaboration Strategy

Transcription

1 Collaboration Strategy John C.P. Allessio Vice President, WW Software Services, Education, and Premium Support Lotus Collaboration and WebSphere Portal Software

2 IBM 2008 CEO Study Hungry for change Innovative beyond customer imagination Globally integrated Disruptive by nature Genuine, not just generous Findings Organizations are bombarded by change, and many are struggling to keep up 80% of CEOs see significant change ahead gap to manage has tripled since 2006 CEOs view increasingly demanding customers not as a threat, but as an opportunity to differentiate Nearly all CEOs are adapting their business models two-thirds are implementing extensive innovations many are including collaboration CEOs are moving aggressively toward global business designs, deeply changing capabilities and partnering more extensively Financial outperformers are making bolder plays CEOs can now assess how ready they are for becoming the Enterprise of the Future. 2

3 Information and Collaboration Challenge Collaboration must become a Strategic Asset Business Challenges Globalization Mergers & Acquisitions Supply Chain Complexity Risk & Compliance Eroding Customer Loyalty Cost Cutting Collaboration Challenges Agility Virtual Workforce Widely Distributed Generational Differences Globalization Environment Anytime, Anywhere 3

4 New Paradigms are Required Top-Down Organization Now Leaders Support the Organization

5 Must Support Various Types of Roles Collaboration Tools as the Focus Line of Business Applications as the Focus LOB Applications Information Collaboration Services 5

6 IBM Collaboration Strategy Messaging and Collaboration Content Management Unified Communications and Social Software Situational Applications and Integration On-Premise SaaS Hosted Appliance

7 People drive better business outcomes Drive Growth Create Cultures of Innovation Accelerate Business Velocity Establish strong client and partner relationships Sense and respond to change Develop an adaptive workforce Innovate through collective talent Connect Collaborate Innovate Leverage and preserve tacit knowledge Messaging & Collaboration Situational Applications & Integration Unified Communications Content Management Social Computing Process Talent & Expertise Information

8 IBM software helps people drive better business outcomes Connect Collaborate Innovate Talent & Expertise Smart SOA TM Information on Demand

9 Evolving capabilities support the collaboration agenda For your environment, your culture, your business demands Insight & Innovations Embedded Collaboration & Communication Social Computing Mashups & Portals On Demand Access Unified Communications Directory, Profiles Mobility Baseline Communications Real Time Instant Messaging & Presence Web & Video Conferences Web Content Telephony & Calendaring Basic File Sharing

10 State of the IBM Lotus Portfolio Winning - Being chosen over competition in key accounts Growing 15 consecutive quarters of revenue growth (thru Q208) Lotus family up 21% in 2Q 2008 Active Lotus Notes seats up double-digits since January 2005 Innovating Unified Communications and Collaboration Enterprise-ready Social Software LOB/IT Mashup Initiative New SaaS and Cloud Delivery Models Expanding Small and Medium Business solutions with IBM Lotus Foundations Partnering Allowing & enabling extensibility and value add through our partnering initiatives

11 Connect Collaborate Innovate Messaging & Collaboration Situational Applications & Integration Unified Communications Content Management Social Computing

12 Lotus Notes and Domino 8.0.x Highlights apple apple apple apple Strong positive feedback on client experience resulting from outside-in design efforts Highest quality compared to its predecessors! Based on unique APARs for comparable time period versus 7.0 and 6.5 PMRs are largely "how to" questions Upgrades and installations have significant traction Exceeding the pace of N/D 7.0.x Performance improvements for cold and warm start targeted in apple inotes support for iphone in 8.0.2

13 Compose New Applications for Business Project Atlantic a planned new joint product from IBM and SAP

14 Lotus Notes Widgets: Extensibility to context related services Google Gadget Integration Livetext: Auto-recognition of text patterns, and actions Widget Dashboard User configured wiring 14

15 Lotus Notes and Domino 8.5 Planned Highlights! Eclipse-based Designer Web Application Modernization Security simplification Roaming User ical subscriptions & Calendar overlays Mac OS 10.5 (Leopard) & Ubuntu 8.04 client support Reduced costs for mail storage Domino configuration tuner Lotus Protector software

16 Lotus Symphony: Be Free Work Smart Documents Spreadsheets Presentations appleno license charge offering applehelps reduce ongoing costs and dependence on a single software vendor appleextensible plug-in architecture appleavailable to virtually anyone and everyone Use at work and at home

17 Lotus Foundations: Collaboration for SMB apple Family of on-premise servers apple Lotus Foundations collaboration server Domino mail and collaboration, file management, directory services, firewall, back-up and recovery, and office productivity tools 17

18 Connect Collaborate Innovate Messaging & Collaboration Situational Applications & Integration Unified Communications Content Management Social Computing

19 IBM Unified Communications and Collaboration Vision: Foster innovation and business agility by making it easier for people to find, reach and collaborate through a unified user experience Open & Extensible Intelligent Integration Unified experience Multi-vendor support Plan, Deploy, Manage Reduce Risk Faster Time to Value Broad ecosystem Customer Choice Leverage existing investments Business Process Optimization Responsiveness & Agility Competitive Advantage 19

20 Integrated Collaboration into Communications Sametime 20

21 Lotus Software Lotus Sametime Unified Telephony Rich aggregated presence Incoming Call Management Softphone Connect Multiple Vendor PBXs Initiate phone calls and take action on incoming phone calls Connect multiple, mixed telephony systems on the back-end See phone presence in your Sametime client 21 IBM Software Group

22 Connect Collaborate Innovate Messaging & Collaboration Situational Applications & Integration Unified Communications Content Management Social Computing

23 Lotus Quickr 8.1: Collaborative content Easily store and share content Improved navigation (breadcrumbs & statistics) Expanded drag-n-drop support Simplified check-in / check-out Simplified version control Stream-lined membership and access management Intuitive browser interface + Quickr connectors Integration with Lotus Notes, Lotus Symphony, Lotus Connections, WebSphere Portal, Microsoft Outlook, Sharepoint, and more. Lotus Quickr Entry is included at no additional charge to currently active Lotus Notes and Domino Web Access users Content Integrator Filenet P8 and IBMCM 8 support 23

24 Lotus Quickr - Provides Integration with ECM apple apple apple apple apple Simple, Intuitive, Natural Web 2.0 User Interface and Experience Provides a single set of connectors that access both Lotus Quickr and leading ECM back-ends, simplifying use and helping to reduce costs Leverages an open standards-based service oriented architecture that promotes easy integration and extensibility Open, inclusive, and works with existing supported infrastructure When paired with IBM s ECM solutions, provides the most complete singlevendor end-to-end content management solution in the industry Lotus Notes Windows Explorer Microsoft Outlook Lotus Symphony Microsoft Office Microsoft SharePoint Lotus Sametime

25 Lotus Connections Social Software for the Enterprise Lotus Connections for Blackberry

26 Collaboration Mitigates Information Overload

27 INTRODUCING IBM Center for Social Software CONNECT COLLABORATE INNOVATE

28 Internal IBM Deployment of Lotus Connections Profiles IBM s BluePages application provided the basis for Profiles. BluePages holds over 515,000 profiles and serves 1.2 million searches per week. Communities IBM hosts over 1800 online communities. IBM forums have 147,000 members and over 1 million messages. Blogs IBM s BlogCentral has over 50,000 users with over 115,000 entries as well as over 28,000 distinct tags in the last 12 months Dogear IBM s internal Dogear system has over bookmarks with over 1.4 million tags, and a user population of over 20,000 users. Activities IBM s internal Activities service contains over 50,000 activities, over 400,000 entries and over 75,000 registered users. Homepage Over 10,000 IBM users have customized their home page as a source of social aggregation and information discovery Data as of June 2008

29 Lotus Expeditor: Client Middleware Extend composite applications to laptops, desktops, kiosks and mobile devices Enabler of collaboration tools and related composite apps augmented with LoB functions. Desktop application integration platform augmented with Collaboration

30 Connect Collaborate Innovate Messaging & Collaboration Situational Applications & Integration Unified Communications Content Management Social Computing

31 Integrate Applications and Information in Context Portal Exceed user expectations with latest Web 2.0 features for a richer, more responsive user interface Respond quickly to new business opportunities with faster, easier and more flexible reuse of Web-based assets and existing IT investments Reduce deployment costs, complexity and maintenance with more robust site and performance management capability

32 WebSphere Portal Accelerators Dashboard Accelerator: Growing more than 2X market growth rates 800 downloads from KPI Catalog Industry Collaboration Content Strong demand for Industry Specific accelerators in Government, Health, Retail, Banking Self- Service Dashboard Process Learning Enterprise Suite Integrated packages that easily snap-on to WebSphere Portal to deliver rapid time-to-value for specific business challenges 32

33 Lotus Total Forms An intuitive, Web-based 2.0 form design experience A zero-footprint experience A simple, form routing mechanism Reporting and graphing IBM Confidential

34 Lotus Software WebSphere Portal 6,000 Customers and Growing Government WebSphere Portal in: More than 500 Government customers Every G8 nation 50% of US States 75% of mid-east nations Largest ever public education portal Banking WebSphere Portal in: 9 out of 10 Top Global Banks 7 out of 10 Top Euro Banks 29 out of 50 Top Global Banks 8 out of 10 Top AP Banks Top customer nearing 100 Million users Healthcare WebSphere Portal in: 4 of 5 Top US Healthcare Insurance Companies 30 Hospitals, clinics & delivery networks worldwide 12 online healthcare providers with more than 20,000 users 2 online healthcare providers with more than 5,000,000 users Retail WebSphere Portal in: 8 of 10 Top Global Retailers 35 of top 100 Global Retailers 9 of 10 Top US Retailers 40 of top 100 US Retailers 34 IBM Software Group

35 New Economics are Enabling Situational Applications Tools for Various Audiences Number of users per application Fewer #s of full-time application developers More #s of Ad Hoc IT staff and business professionals Portal and Accelerators apple Centrally built enterprise applications apple IT managed and supported Portal + Portlet Factory + Templates apple Group built and managed within portal apple IT supported Mashups apple Line of Business created lightweight applications apple User managed Shared Catalog Spectrum of applications apple Variable levels of IT support

36 IBM Mashup Center Assemble applications by reusing existing services Unlock Enterprise, Web, Personal and Departmental Information Create interactive widgets that encapsulate existing services Discover and share mashups, widgets, and feeds Transform and mix information into new feeds Explore different combinations to uncover new insights

37 IBM Mashup Center Lotus Mashups: Quickly and easily assemble mashups on-theglass. Create dynamic widgets. Catalog: Sharing & discovery of mashable assets. InfoSphere MashupHub: unlock and share web, departmental, personal and enterprise information for use in REST-style Web2.0 applications. MashupHub includes visual tools for transforming and re-mixing REST-style feeds.

38 People drive better business outcomes Drive Growth Create Cultures of Innovation Accelerate Business Velocity Establish strong client and partner relationships Sense and respond to change Develop an adaptive workforce Innovate through collective talent Connect Collaborate Innovate Leverage and preserve tacit knowledge Messaging & Collaboration Situational Applications & Integration Unified Communications Content Management Social Computing Process Talent & Expertise Information

39 Collaboration in Summary: Four Key Themes Discover insight An integrated collaboration environment makes it easy to manage your time and attention, and discover new insights into your working environment. People are central Consistent views and connections to people make it easier to find people and get work done. Collaborate in real time, from any context. Extend business processes with collaboration Enhance existing task worker applications and enrich your business processes with collaboration and social tools. Collaborate locally or globally Lines between the intranet and extranet are blurring. Leverage the value of internet communities for your enterprise. 39

40 IBM Software Services for Lotus Accelerating success with IBM software IBM Software Services for Lotus (ISSL) is a global organization focused on providing expert technical advice and offerings to help customers get the best results and return on investment from Lotus and WebSphere Portal technology. Technical Consulting Education Premium Services We are differentiated by our deep technical skills, strong ties to the development labs, and field-tested experience with the Lotus and WebSphere Portal software portfolios. Supporting the Lotus Collaboration and WebSphere Portal portfolios 40

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