IBM Lotus Sametime Advanced 8

Transcription

1 IBM Lotus Sametime Advanced 8 Lisa Sarkady Lotus IT Specialist Great Lakes District 1

2 Agenda Sametime product family overview Sametime Advanced overview & demo Architecture & Deployment 2 IBM Software Executive Briefing Program

3 Sametime Product Family Overview 3

4 Lotus Sametime Advanced Goals 4 Help people work together, share information and get answers to questions... in real-time Extend real-time collaboration deeper into your day to day business activities Bring people together to collaborate in your organization because of what they know, rather than who they know Accessible from Lotus Sametime or Web browsers

5 Capabilities of Lotus Sametime Advanced Persistent chat Broadcast tools Instant screen sharing Location based applications 5

6 Location Services Location information stored on the Sametime Advanced server. Last available information for offline users. Previously identified geographic locations. 6 Partners/3rd parties can leverage for location-aware plug-ins.

7 Instant Share 7 Instantly start a screen sharing session from the chat window.

8 Sametime client Broadcast Communities and Tools 8 Add broadcast communities to the Sametime client

9 Broadcast Tools in action: Examples from IBM Java community Main activity is asking and responding to Java questions How to handle accents in recipient s address? (Instant Poll) Entity Beans should be replaced by ORMs like Hibernate. Social structure No leader: It s really just a free floating entity Broadcasts usually come from strangers Responses sometimes come from familiar people, sometimes not It s amazing what... everybody picks up different little tricks and ways of doing things and so even someone who is not a Java guru can really contribute a lot. IBM Customer Support Needed to find someone who could join a support call and translate Korean in real time 9

10 Why use broadcast tools? Results from research conducted on how these tools were used at IBM: 88% of those who sent a broadcast said that they had first tried other methods before broadcasting including Asking colleagues (50%) Searching the web (44%) Using question search (26%) Regarding answers to their questions 64% reported receiving direct answers to their questions 25% reported being directed to a web page or document 10

11 Persistent Chat Room Features 11 Provide dedicated chat rooms that persist transcript text over long periods of time. Allow users to find and manage the chat rooms in which they participate. Help users easily identify when activity is taking place in important chat rooms user participation and unread content in the transcript. Alert users when keywords of interest are in discussion in the chat room. Create a FAQ list of important pieces of content related to the chat room, emerging from the transcript discussion. Optional anonymous usage. Access from a web page UI or the Sametime rich client chat room as a browser window or Sametime rich client window. Integrate chat rooms in the Sametime tabbed chat user interface.

12 Lotus Sametime Advanced Demonstration with a SUT mixed in User interface, features and functionality subject to change 12

13 Accessing Persistent Chat Rooms 13 Access chat rooms through Sametime Client or web browser UI.

14 Browser or Client-based Chat 14 Full Sametime client chat features in client window. Browser window displays all rich content sent.

15 Searchable transcript history 15 Set size limits on live transcript size. Full history is available to search, by person and date.

16 Set Alerts on Individual Chat Rooms Keyword and Activity based alerts: 16

17 Secure Access Control via Roles 17 Anonymous, authenticated user, and/or password protected chat rooms. Optional folder management of chat rooms, with folder roles.

18 Content Control 18 Transcript content may be deleted with appropriate access rights! Chat rooms may be disabled to prevent users from entering. Chat rooms can be archived (hidden to all but managers and admin) prior to deletion.

19 Extracting Reusable Knowledge via FAQs 19 Capture consumable content from transcript and save as an FAQ. Other consumers may rate FAQs.

20 Advanced Searching 20 Search across all chat rooms, FAQs and Broadcast Tools for content.

21 Sametime Advanced Usage Reports 21

22 Sametime Advanced Usage Reports 22

23 Sametime Advanced Usage Reports 23

24 Broadcast Tools Overview 24 Connect with others based on expertise/topic. Leverage the power of organizations to respond to business needs in real time. Extract and persist organizational knowledge in reusable FAQs.

25 Announcements 25

26 Broadcast Chat 26 Invite broadcast community members to join an n-way chat.

27 Instant Poll 27

28 Skill Tap 28 Ask a question and receive responses in n-way chat, or 1x1.

29 Skill Tap 29 Optionally create a Skill Tap FAQ after closing the 1x1 window. Chat content is pre-populated in the form user edits before submitting.

30 Skill Tap 30 Community members can search, read and rate the FAQs.

31 Recent Broadcasts 31

32 Notification Preferences 32 Leveraging a new extension point from Sametime 8, customize notifications per tool and/or community.

33 Filters 33 Block incoming broadcasts based on Sametime availability status, or keywords per tool and/or community.

34 Sametime Advanced 8 Architecture and Technology 34

35 Sametime Advanced System Components Prerequisite: Sametime Standard (messaging & meetings) server Messaging (community) service provides all presence/chat. Meetings service for InstantShare. WebSphere Application Server Chat sessions in ST Advanced are supported via AJAX/RTC4Web, and not Sametime VP Places. Hosts all the web UI for browser access & much of desktop client access. DB2 Persistent chats require a datastore DB2 entitlement is included. Full-text search provided by DB2 text Extender. WebSphere MQ/MQ Broker Provides both management functions and high-performance engine for publish/ subscribe messaging (eg: broadcast tools, notifications) 35 Same OS platforms as Sametime Standard (excl. iseries in 8.0)

36 Sametime Advanced Architecture Sametime Standard Sametime Advanced WebSphere Sametime Connect UIM Client DB2 LDAP MQ/Broker 36 VP for Presence/1-1 chat & InstantShare HTTP for Persistent chat JMS for Broadcast

37 Sametime Advanced Architecture - Web access Sametime Standard Sametime Advanced WebSphere Sametime Connect UIM Client DB2 LDAP MQ/Broker Browser Client 37 STLinks used for Presence/1-1 chat HTTP for Persistent chat (Broadcast not available in browser)

38 Architecture & Deployment Single-tier Deployment Multi-tier Deployment Cluster Deployment WAS=WebSphere Application Server 38

39 Sametime Advanced APIs, Extensions and SDK REST APIs Securely create, retrieve, update, delete Sametime Advanced content Programmatic access to search, monitoring/statistics, location service, workflow, alert broadcast sending ATOM feeds Programmatic extension points Client extensions Access control prevent user access, kick users out of chat rooms LDAP extension to customize business card content SDK 39 Access to folder, chat room list and chat room content Sample J2EE application - support ticket scenario to integrate with Sametime Advanced Sample lightweight web application for monitoring features Sample scripts for admin tasks and real-messaging features

40 How Lotus Sametime Advanced can deliver additional benefits: Bring people together to collaborate in your organization because of what they know, rather than who they know Allow people to search for experts and answers when they don't know who to ask In a study of IBM s usage, 88% of those who sent a broadcast said that they had first tried other methods before broadcasting Capture business knowledge shared in real-time so that you can organically build up a knowledge base Reduce burden on your help desk by driving usage of the knowledge base Provide a forum for teams to share information with each other in real time Easily share your desktops to speed communication Let me show you what I m looking at 40 Exploit geographic location awareness as a way to reduce costs, improve customer services, and optimize your teams

41 Resources Inside IBM Live demos and product access (inside IBM) Latest Sametime 8 plug in code at Camtasia AVI demos (inside IBM) Beta Admin and SDK documentation Partners Greenhouse users can access Sametime Advanced now Hosted Trial (Lotus Sametime Standard 8) 60-day Trial (Lotus Sametime Standard 8) Sales tools will be posted soon to sales enablement site