Using Avaya Communicator for iphone

Transcription

1 Using Avaya Communicator for iphone Release 2.1 Issue 1 May 2015

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4 Contents Chapter 1: Introduction Purpose Intended audience Related resources Documentation Finding documents on the Avaya Support website Training Viewing Avaya Mentor videos Support Send us your comments Chapter 2: Avaya Communicator overview Key features of the EC500 service Key features of Client Enablement Services Key features of the VoIP service Key features of the Avaya Multimedia Messaging service Chapter 3: Interoperability Product compatibility Third-party product requirements Operating system compatibility Chapter 4: Installing Avaya Communicator for iphone Installation overview Installing security certificates on the device Installing Avaya Communicator for iphone from Apple App Store Connecting remotely using the VPN client Chapter 5: Configuring Avaya Communicator for iphone Login overview Using Auto-configuration Call origination overview Viewing the call origination option Changing the call origination option Viewing the account information Viewing the phone numbers that ring for an incoming call Configuring contact preferences Configuring the Messaging Address Validation setting Configuring advanced settings Changing the FNE Setup Delay setting Viewing support information Viewing the application version and related information Configuring the quality improvement option Using Avaya Communicator for iphone May 2015

5 Contents Viewing the legal information Dial plan overview Configuring the Dialing Rules manually Applying dialing rules Setting the outside line dial code Setting the country code Setting the area or city code Removing the area or city code for local calls Setting the main prefix of the PBX Setting the long distance prefix Setting the international call prefix Setting the internal extension length Setting the national phone number length Microsoft Exchange ActiveSync configuration Chapter 6: Configuring and using the EC500 features EC500 service overview EC500 Call Suppression Setting up the EC500 service Configuration data worksheet Configuring the EC500 settings automatically Managing the EC500 settings Configuring the EC500 settings manually Setting the Idle Appearance Select Enable FNE Setting the Off-Pbx-Call Enable FNE Setting the Off-Pbx-Call Disable FNE Setting the Call Forward All FNE Setting the Call Forward Disable FNE Setting the Active Appearance Select Enable FNE Setting the Send All Calls Enable FNE Setting the Send All Calls Disable FNE Using Station Security Setting Station Security Code Managing Call Features Call Features overview Joining an active call Simultaneous Ring Call Forward Send All Calls Chapter 7: Configuring and using the Client Enablement Services features Client Enablement Services overview Setting up Client Enablement Services Requesting access to Client Enablement Services Configuring the Client Enablement Services settings automatically May 2015 Using Avaya Communicator for iphone 5

6 Contents Logging in to Client Enablement Services Configuring calls to My Phones Client Enablement Services field descriptions Auto Wipe overview Reporting login problems Logging in as a different user Changing the voice mail PIN Changing the corporate voice mail number Configuring the voice mail SMS notification setting Call back overview Managing my phones My Phones overview Adding a phone Updating a phone Deleting a phone Managing calls using the Incoming Calls screen Selecting telephones to route office calls Answering an incoming call on the device Managing presence Presence overview Viewing your presence status Changing your presence status Adding your status message Editing your status message Deleting your status message Chapter 8: Configuring and using the VoIP features VoIP service overview Using a VPN client Setting up the VoIP service Requesting access to the VoIP service Configuring the VoIP settings automatically Logging in to VoIP Configuring the Use VoIP For Calls setting VoIP field descriptions Auto Wipe overview Reporting login problems Logging in as a different user Enabling Send All Calls Enabling EC Forwarding all calls Forwarding calls when you are on another call or if you do not answer Listening to voice mails Chapter 9: Configuring and using the Avaya Multimedia Messaging features Using Avaya Communicator for iphone May 2015

7 Contents Avaya Multimedia Messaging service overview Avaya Multimedia Messaging notifications Avaya Multimedia Messaging attachment cache Setting up the Avaya Multimedia Messaging service Requesting access to the Avaya Multimedia Messaging service Configuring the Avaya Multimedia Messaging settings automatically Logging in to Avaya Multimedia Messaging Multimedia Messaging field descriptions Auto Wipe overview Reporting login problems Logging in as a different user Chapter 10: Using the Contacts tab Contacts overview Integration of the application with the local contacts and Client Enablement Services contacts Viewing the Local Contacts filter Filtering the Contacts menu Searching the contacts list Viewing the local contact details Making a call Sending an Starting a new conversation or opening an existing conversation Managing enterprise directory Enterprise Directory overview Searching for a contact in Enterprise Directory Viewing the enterprise contact details Adding a contact to your favorites Viewing your favorite contacts Adding an enterprise directory contact to your local contacts Chapter 11: Using the History tab History overview History icons Viewing the History filter Filtering the History menu Viewing the details for a History entry Making a call from the History screen Calling the last dialed number Viewing the missed call notifications Listening to a voice mail Marking a voice mail as read or unread Adding a contact from the History screen Deleting a History entry Deleting all History entries Chapter 12: Using the Dialpad tab May 2015 Using Avaya Communicator for iphone 7

8 Contents Dialpad overview Making a call from the Dialpad tab Chapter 13: Using the Conversations tab Conversations overview Viewing conversations Starting a new conversation Viewing the list of messages in a conversation Copying and pasting a text message Opening a web address link from a message Dialing a phone number from a message Marking all messages as read Adding attachments to a conversation Viewing attachments Viewing the participant list in a conversation Adding participants to a conversation Viewing the details screen of a participant in a conversation Adding a participant of a conversation to Favorite Contacts Making a call to a participant of a conversation Sending an to a participant of a conversation Leaving a conversation Searching for a conversation Chapter 14: Managing calls Calls overview Emergency calls Active VoIP calls Making a call Putting an active call on hold Resuming an active call from hold Making a VoIP call while on a VoIP call Making an EC500 or Client Enablement Services call while on a VoIP call Navigating between calls Using the keypad while on an active call Muting an active call Unmuting an active call Using the speakerphone and the Bluetooth headset Opening the Avaya Web Collaboration Agent application Incoming call notifications Receiving a call Answering an incoming call while on a call Viewing the call quality statistics Starting a conference call Ending a call Transferring calls Using Avaya Communicator for iphone May 2015

9 Contents Transferring a call Moving an active call from your deskphone to a VoIP call on your mobile phone Transferring an active EC500 cellular call to a VoIP call Transferring an active VoIP call to an EC500 cellular call Joining active calls between MDA endpoints Transferring a call from the deskphone to the mobile phone Transferring a call from the mobile phone to the deskphone Chapter 15: Troubleshooting Avaya Communicator for iphone Configuring verbose logging Sending log files to support Troubleshooting warning messages Troubleshoot presence issues MDA error messages Receive two call notifications for an incoming call Appendix A: Dial plan diagram Appendix B: Implication of features that are not supported in Avaya Communicator for iphone Glossary May 2015 Using Avaya Communicator for iphone 9

10 Chapter 1: Introduction Purpose This document describes how to use Avaya Communicator for iphone features. Intended audience This document is intended for people who want to learn how to use Avaya Communicator for iphone features. Related resources Documentation See the following related documents at Document number Overview Title Use this document to: Audience Avaya Communicator Overview and Specification for Android, ipad, iphone, and Windows Avaya Multimedia Messaging Overview and Specification Implementing Deploying Avaya Multimedia Messaging Understand high-level product functionality, performance specifications, security, and licensing. Installation, configuration, initial administration, and troubleshooting of Avaya Multimedia Messaging. Customers and sales, services, and support personnel Implementation personnel Table continues 10 Using Avaya Communicator for iphone May 2015

11 Related resources Document number Administering Title Use this document to: Audience Administering Avaya Communicator for Android, ipad, iphone, and Windows Using Using Avaya Communicator for Android Using Avaya Communicator for ipad Using Avaya Communicator for Windows Perform server administration of: Avaya Communicator for Android Avaya Communicator for ipad Avaya Communicator for iphone Avaya Communicator for Windows Understand overview, installation, and feature usage information. System administrators Enterprise users Finding documents on the Avaya Support website Use this procedure to find product documentation on the Avaya Support website. 1. Use a browser to navigate to the Avaya Support website at 2. At the top of the screen, enter your username and password and click Login. 3. Click Documents. 4. In the Enter Your Product Here search box, type the product name and then select the product from the drop-down list. 5. If there is more than one release, select the appropriate release number from the Choose Release drop-down list. 6. Use the Content Type filter on the left to select the type of document you are looking for, or click Select All to see a list of all available documents. For example, if you are looking for user guides, select User Guides in the Content Type filter. Only documents in the selected category will appear in the list of documents. 7. Click Enter. May 2015 Using Avaya Communicator for iphone 11

12 Introduction Training The following courses are available on the Avaya Learning website at After logging in to the website, enter the course code or the course title in the Search field and click Go to search for the course. Course code 5U00150E Course title Knowledge Access: Avaya UC Soft Clients Implementation and Support 5104 Avaya UC Soft Clients Implementation and Maintenance Test 5U00100O 8U00030O Avaya one-x CES and one-x Mobile UC for 6.2 Knowledge Transfer What s New in Avaya Multimedia Messaging, Avaya Communicator for Android and Avaya Communicator for Windows 2.1 Releases Viewing Avaya Mentor videos Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. To find videos on the Avaya Support website, go to and perform one of the following actions: - In Search, type Avaya Mentor Videos to see a list of the available videos. - In Search, type the product name. On the Search Results page, select Video in the Content Type column on the left. To find the Avaya Mentor videos on YouTube, go to and perform one of the following actions: - Enter a key word or key words in the Search Channel to search for a specific product or topic. - Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the website. Note: Videos are not available for all products. 12 Using Avaya Communicator for iphone May 2015

13 Support Support Go to the Avaya Support website at for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. Send us your comments Avaya appreciates any comments or suggestions that you might have about this product documentation. Send your comments to infodev@avaya.com. May 2015 Using Avaya Communicator for iphone 13

14 Chapter 2: Avaya Communicator overview Avaya Communicator provides enterprise users with simple access to all communication tools in a single interface. Use Avaya Communicator to log in to your enterprise Avaya Aura server and make and receive calls from the telephone extension using your mobile device or computer. Using Avaya Communicator, you can also: Send instant messages. Access your call history. Access your Avaya Aura and local contacts. Perform an enterprise search. Manage your presence status. Avaya Communicator is available on the following platforms: Mobile platforms: Avaya Communicator for Android, ipad, and iphone Desktop platform: Avaya Communicator for Windows Avaya Communicator provides high impact unified communications (UC) and Collaboration features for customers in SIP environments. Avaya Communicator can interwork with the following services: Extension to Cellular (EC500) Client Enablement Services VoIP Avaya Multimedia Messaging Each Avaya Communicator product provides some or all of the services. For more information, see the using guide for that product. Key features of the EC500 service One device From a single device, you can make business calls using the EC500 service and personal calls using the network of your service provider. 14 Using Avaya Communicator for iphone May 2015

15 Key features of Client Enablement Services One number One number is a feature of both EC500 and Client Enablement Services. Callers call your office number and these calls are extended to your mobile phone for EC500 or to your ring phones for Client Enablement Services. All outbound calls using EC500 or Client Enablement Services display your enterprise caller ID irrespective of whether you make the call from your mobile phone or other phone that you select using Client Enablement Services. Simultaneous Ring You can activate simultaneous ringing on your deskphone and device for a call that arrives on your deskphone. Call Forward You can forward all calls to another telephone number of your choice. Send All Calls You can route all calls to your corporate voice mail number. Active Appearance Select You can join an active call on your deskphone using your device. Key features of Client Enablement Services Call Back You can use the Call Back feature to control the originator phone that you want to use to call the destination number. The originator phone might be any phone such as a mobile phone, home phone, hotel room phone, or conference room phone. When you make a call using the Call Back feature, you receive a call on the originator phone of your choice. After you answer the call, the application dials the destination number. My Phones You can use the My Phones feature to configure the phones associated with your account. Use the Ring Phones feature to configure the numbers that must ring for an incoming call. If you cannot answer an incoming call, the application automatically sends the call to your office voice mail. One number One number is a feature of both EC500 and Client Enablement Services. Callers call your office number and these calls are extended to your mobile phone for EC500 or to your ring phones for Client Enablement Services. All outbound calls using EC500 or Client Enablement Services display your enterprise caller ID irrespective of whether you make the call from your mobile phone or other phone that you select using Client Enablement Services. Availability You can use the Availability feature to set your current presence status on Avaya Communicator for Android and iphone. May 2015 Using Avaya Communicator for iphone 15

16 Avaya Communicator overview Status Message You can use the Status Message feature to add, edit, or delete a custom status message. Contacts and Enterprise Directory You can use the Contacts feature to search the enterprise directory for a contact. You can add enterprise directory contacts to your local contacts list. Favorites You can use the Favorites feature to choose key contacts from the enterprise directory as favorites. Visual voice mail You can view and listen to your voice mail messages. 24*7 call logs You can view, redial, and delete call logs associated with your Client Enablement Services account when you use the application to log in to Client Enablement Services. The Client Enablement Services server maintains and records your logs even when you cannot connect to the server using the application. The application downloads the updated logs when you log in successfully. Key features of the VoIP service Remote worker support You can connect to both enterprise and public Wi-Fi or cellular data using a VPN client or Session Border Controller (SBC). The administrator must provision your account for VPN or SBC access. Support for VoIP calls You can connect to mobile data networks and Wi-Fi to make and receive VoIP calls. While on an active call, you can: Use the mute feature. Open the keypad to use DTMF keys. Make or receive another call. Use the hands-free speaker on the device. Move the call to a paired Bluetooth headset. Multiple calls You can have multiple calls simultaneously. Send All Calls You can route all calls to your corporate voice mail number. Call Forward You can forward all calls to another telephone number of your choice. 16 Using Avaya Communicator for iphone May 2015

17 Key features of the Avaya Multimedia Messaging service Call Forward Busy or Do Not Answer You can forward all calls to another telephone number of your choice only when you are on another call or if you do not answer. Consultative call transfer and conference You can make a conference call or transfer an active call or an on-hold call. Multiple device access You can register more than one SIP device on a single extension number. For example, you can have the same extension number on a deskphone and a device. If enabled, an incoming call on that extension number alerts all devices and you can answer the call from any device. Use the Multi Device Access (MDA) feature to enable or disable features configured for an extension from any of the MDA endpoints. For example, if you enable the Send All Calls feature, the application enables the feature on all other MDA devices. Note: You can bridge on to a call using the application when there is a native cellular call. As a result, the same voice path is established with the cellular and the VoIP call. Enhanced call security If you enable Transport Layer Security (TLS) while using the VoIP service, the application attempts to negotiate Secure Real-time Transport Protocol (SRTP). TLS is a protocol that ensures privacy between communicating applications and users on the Internet. SRTP provides enhanced security features for VoIP communications. Whether the application negotiates SRTP for a call depends on the system configuration and the capability of the devices involved in the call. Key features of the Avaya Multimedia Messaging service Instant messages You can exchange text-based instant messages with users of Avaya Multimedia Messaging and Avaya Aura Presence Services. Attachments You can receive image, audio, video, and generic attachments in an Instant Messaging (IM) conversation. For Avaya Communicator for iphone, only users with enhanced privileges can send generic attachments and use the built-in recording feature of the application to attach audio, video, or image files. Active conversations You can view and participate in active conversations from multiple devices. You can also add multiple participants to a conversation. May 2015 Using Avaya Communicator for iphone 17

18 Avaya Communicator overview Archived or inactive conversations You can search for archived or inactive conversations. 18 Using Avaya Communicator for iphone May 2015

19 Chapter 3: Interoperability Product compatibility For the latest and most accurate compatibility information, use the Compatibility Matrix tool on the Avaya Support website at Third-party product requirements For the latest and most accurate compatibility information, use the Compatibility Matrix tool on the Avaya Support website at The Compatibility Matrix tool includes information on the supported devices, active directory, headset, and router. Operating system compatibility For the latest and most accurate compatibility information, use the Compatibility Matrix tool on the Avaya Support website at May 2015 Using Avaya Communicator for iphone 19

20 Chapter 4: Installing Avaya Communicator for iphone Installation overview To install Avaya Communicator for iphone, you must perform the tasks in the following sequence: 1. Install security certificates on the device. 2. Install Avaya Communicator for iphone from the Apple App Store. 3. Connect remotely using the VPN client. Installing security certificates on the device Avaya Communicator for iphone requires security certificates to establish connections with various servers. If you are using a certificate signed by one of the major certificate authorities such as Verisign, you do not need to perform this procedure as the built-in system certificates are enough. If you use this procedure to install the certificates, ios requires the device to have a minimal level of security. Hence, you must enable a screen lock on your device. The administrator might provide a web address, send you an , or provide the certificate using other mechanisms. For the Avaya strategy on server certificates, see Updating server certificates to improve end-user security and client user experience at Get the security certificates from the administrator. 1. On the device, go to the location of the security certificate. 2. Tap the security certificate. The device displays the Certificate name dialog box. 3. Type the security certificate name, which the administrator provides. 4. Tap OK. 20 Using Avaya Communicator for iphone May 2015

21 Installing Avaya Communicator for iphone from Apple App Store 5. (Optional) Repeat Step 2 to Step 4 for installing all security certificates. Installing Avaya Communicator for iphone from Apple App Store Install the security certificates that the administrator provides. 1. On your mobile phone, open the App Store application. 2. Tap the Search tab, and tap the Search field. 3. Type Avaya Communicator, and tap Search. 4. Tap the entry for Avaya Communicator. 5. Under Avaya Communicator, tap FREE. 6. Tap INSTALL. 7. To accept the license agreement, tap ACCCEPT. 8. After the installation process is complete, tap OPEN. The device displays the Avaya END USER LICENSE AGREEMENT screen. 9. Tap Accept. The device displays the warning to not make emergency calls with Avaya Communicator. 10. Tap OK. The application displays the Auto-configuration screen. Connecting remotely using the VPN client Use the Junos Pulse VPN Client application to connect securely over SSL VPN to the enterprise network when you are away from office. Ensure that the enterprise has a VPN gateway that supports the Junos Pulse VPN Client application. Download, install, and configure the Junos Pulse VPN Client application from Apple App Store. Contact your administrator for more information about configuring the Junos Pulse VPN Client application. May 2015 Using Avaya Communicator for iphone 21

22 Installing Avaya Communicator for iphone 1. On the device, open the Junos Pulse VPN Client application. 2. Enter the enterprise details to connect to the enterprise network. If the VPN connection is active, the device displays a key icon in the notification area. If you are using a VPN connection, you must connect to the VPN before starting the Avaya Communicator for iphone application. 22 Using Avaya Communicator for iphone May 2015

23 Chapter 5: Configuring Avaya Communicator for iphone Login overview Use the application to log in to the VoIP service, Client Enablement Services, and the Avaya Multimedia Messaging service. You can use the Auto-configuration feature to automatically populate the settings in the application. At a minimum, you still need the user name and password for VoIP, Client Enablement Services, and Avaya Multimedia Messaging. Contact the administrator for the required credentials. Using Auto-configuration Use this procedure to configure the application settings automatically using an address or the Auto-configuration web address. To manually configure the application settings, you must tap Configure manually. You can perform Auto-configuration using your address if the administrator has set up the correct DNS records. Else, you can get the Auto-configuration web address from the administrator. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Auto-configure Services. 3. On the Auto-configure Services screen: To use the address for auto discovery, do the following: a. Tap Use my address. b. In the field, type your address. c. Tap Next. The application displays the Select Profile screen. May 2015 Using Avaya Communicator for iphone 23

24 Configuring Avaya Communicator for iphone d. Choose a service profile. e. Tap OK. To use the Auto-configuration web address, do the following: a. Tap Use a web address. b. In the Web Address field, type the Auto-configuration web address. c. Tap Next. The application configures the settings. Call origination overview Use the application to make calls using any service that you configured: EC500 Client Enablement Services VoIP With Client Enablement Services, you can use the application to select any number that you configure in the My Phones list for call back. Select a Call Origination option to serve as the default setting for all calls that originate from the application. The Call Origination option icon changes according to the service that you select. Icon Name EC500 Client Enablement Services deskphone Client Enablement Services mobile phone Client Enablement Services My Phones VoIP Viewing the call origination option You can view the Call Origination option icon at the top of the screen in the application. If the application cannot use the Call Origination option that you select, the application displays the error icon ( ) and you cannot make calls using the selected Call Origination option. Tap the Call Origination option icon. 24 Using Avaya Communicator for iphone May 2015

25 Viewing the account information The application displays the available Call Origination options. Changing the call origination option You can change the Call Origination option from the top of the screen in the application. 1. Tap the Call Origination option icon. The application displays the available Call Origination options. 2. To change the Call Origination option, tap the option that you want to use. 3. Tap Done. The application uses the Call Origination option that you selected as the default option for all calls that originate from the application. Viewing the account information Use this procedure to view the account information for VoIP, Client Enablement Services, and Avaya Multimedia Messaging. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. To view the account information: For VoIP, tap VoIP. For Client Enablement Services, tap Client Enablement Services. For Avaya Multimedia Messaging, tap Multimedia Messaging. Viewing the phone numbers that ring for an incoming call Enable and log in to Client Enablement Services. Set the following options in the Incoming Calls screen to OFF: - Send All Calls May 2015 Using Avaya Communicator for iphone 25

26 Configuring Avaya Communicator for iphone - Forward Calls - Forward Calls Busy/No Answer Use this procedure to view the phone numbers that ring when you receive a call on your deskphone. You can view the Incoming Calls icon ( ) at the top of the screen in the application. 1. Tap the Incoming Calls icon ( ). The application displays the Incoming Calls screen. The Calls will ring on area displays the phone numbers that ring for an incoming call. 2. If you want more phone numbers to ring for an incoming call, tap the switch next to the phone number that you want to ring. 3. Tap Done. The application saves the setting. Related Links Logging in to Client Enablement Services on page 49 Enabling Send All Calls on page 67 Forwarding all calls on page 68 Forwarding calls when you are on another call or if you do not answer on page 68 Configuring contact preferences Use this procedure to use the grips to drag the labels and set the default number order, top down, for making calls to your contacts. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Contact Preferences > Voice. 2. Drag the labels using the Grips icon ( ). 3. Tap Done. The application saves the setting. 26 Using Avaya Communicator for iphone May 2015

27 Configuring the Messaging Address Validation setting Configuring the Messaging Address Validation setting Use this procedure so that Avaya Communicator can access your Contacts list to improve your user experience. For example, before you send an instant message, Avaya Communicator checks your contacts in advance to ensure that the details are valid. Note: Avaya collects data for quality improvement purposes. No personally identifiable information is tracked. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Contact Preferences. 2. Tap the Messaging Address Validation switch. 3. Tap Done. The application saves the setting. Configuring advanced settings Changing the FNE Setup Delay setting Use this procedure to change the time delay between the Feature Name Extension (FNE) number and the destination number. Change this setting only at the request of the administrator. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Advanced Settings. The application displays the Advanced Settings screen. 2. Tap FNE Setup Delay. The application displays the FNE Setup Delay screen. 3. Tap one of the available options. 4. Tap Done. The application saves the setting. May 2015 Using Avaya Communicator for iphone 27

28 Configuring Avaya Communicator for iphone Viewing support information Viewing the application version and related information Use this procedure to view the application version, build, build date, build expiry, device ID, and the version numbers of the two engine components. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Support. The application displays the Support screen. 2. Tap About. The About screen displays the following information: Version Build Build Date Build Expiry Signaling Engine Media Engine Device ID Configuring the quality improvement option Use this procedure to configure the quality improvement option so that Avaya can collect qualityrelated product data. Note: Avaya collects data for quality improvement purposes. No personally identifiable information is tracked. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Support. The application displays the Support screen. 2. Tap the Quality Improvement switch. 28 Using Avaya Communicator for iphone May 2015

29 Dial plan overview The application collects data for use by support personnel. 3. Tap Done. The application saves the setting. Viewing the legal information 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Support. The application displays the Support screen. 2. Tap Legal. 3. Tap one of the following options: EULA: To view the end user license agreement (EULA) information. Software Licenses: To view the software licenses information. 4. Tap Done. The application displays the Home screen. Dial plan overview Most enterprise directories, including Active Directory, store telephone numbers in the standard E. 164 format. The E.164 format provides a unique description for each telephone number. Avaya Communicator uses a dial plan to: Convert telephone numbers from the E.164 format to a sequence of numbers. The telephony server dials or uses these numbers for transformation of mobile number or ring also number. Convert a sequence of numbers received from the telephony server to the E.164 format. Configuring the Dialing Rules manually Usually, the application populates the dial rules when you download the configuration details file that the administrator provides. However, to manually configure or update the dial rules, use this procedure. For more information about how the application applies the dial rules, see Dial plan diagram. May 2015 Using Avaya Communicator for iphone 29

30 Configuring Avaya Communicator for iphone Enter the information in the Dialing Rules area of the configuration data worksheet. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Advanced Settings > Dialing Rules. The application displays the Dialing Rules screen. 2. To configure or update the required dial rules setting, tap the corresponding option. 3. Type the appropriate code or length. 4. Tap Done. The application saves the setting. Related Links Dial plan diagram on page 119 Configuration data worksheet on page 37 Applying dialing rules Use this procedure to apply dial rules for VoIP and EC500 calls that you make using the application. Dial rules do not apply to the EC500 FNE number and Client Enablement Services Callback calls. For Client Enablement Services Callback calls, the application uses the Client Enablement Services dialing rules. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Advanced Settings > Dialing Rules. The application displays the Dialing Rules screen. 2. Tap the Dialing Rules switch. The application enables dialing rules and applies dialing rules for VoIP and EC500 calls that you make using the application. 3. Tap Done. The application saves the setting. Setting the outside line dial code Use this procedure to set the outside line dial code that the application uses when you dial an outside number. 30 Using Avaya Communicator for iphone May 2015

31 Configuring the Dialing Rules manually 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Advanced Settings > Dialing Rules. The application displays the Dialing Rules screen. 2. Tap Number to dial to access an outside line. 3. Type the dial code of the outside line. 4. Tap Done. The application saves the setting. Setting the country code Use this procedure to set the country code that the application uses when you make a call within your home country. You can find the complete list of country codes at 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Advanced Settings > Dialing Rules. The application displays the Dialing Rules screen. 2. Tap Your country code. 3. Type the country code. 4. Tap Done. The application saves the setting. Setting the area or city code Use this procedure to set the area or city code that the application uses when you make a call within your home country. Check with the administrator whether the area or city code is applicable in your country. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Advanced Settings > Dialing Rules. The application displays the Dialing Rules screen. 2. Tap Your area/city code. May 2015 Using Avaya Communicator for iphone 31

32 Configuring Avaya Communicator for iphone 3. Type the area or city code. 4. Tap Done. The application saves the setting. Removing the area or city code for local calls Use this procedure to remove the area or city code setting so that the application does not apply the code to the dial rules. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Advanced Settings > Dialing Rules. The application displays the Dialing Rules screen. 2. To remove the area or city code setting for local calls, tap the Remove area/city code for local calls switch. 3. Tap Done. The application saves the setting. Setting the main prefix of the PBX Use this procedure to set the main prefix of the PBX. When you dial a local extension, the application verifies whether the PBX prefix is a part of the dialed number. If the PBX prefix is a part of the dialed number, the application dials only the local extension number and removes other digits. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Advanced Settings > Dialing Rules. The application displays the Dialing Rules screen. 2. Tap PBX main prefix. 3. Type the main prefix of the PBX. 4. Tap Done. The application saves the setting. 32 Using Avaya Communicator for iphone May 2015

33 Configuring the Dialing Rules manually Setting the long distance prefix Use this procedure to set the long distance prefix that the application uses when you make a long distance call within your home country. Check with the administrator whether the long distance prefix is applicable in your country. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Advanced Settings > Dialing Rules. The application displays the Dialing Rules screen. 2. Tap Number to dial for long distance calls. 3. Type the long distance prefix. 4. Tap Done. The application saves the setting. Setting the international call prefix Use this procedure to set the international call prefix that the application uses when you make an international call. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Advanced Settings > Dialing Rules. The application displays the Dialing Rules screen. 2. Tap Number to dial for international calls. 3. Type the international call prefix. 4. Tap Done. The application saves the setting. Setting the internal extension length Use this procedure to set the number of digits in an extension number within your enterprise directory. The application uses the Length of internal extensions field to determine if the number you are calling is an extension number and if you can call directly. May 2015 Using Avaya Communicator for iphone 33

34 Configuring Avaya Communicator for iphone 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Advanced Settings > Dialing Rules. The application displays the Dialing Rules screen. 2. Tap Length of internal extensions. 3. Type the number of digits for the internal extension. 4. Tap Done. The application saves the setting. Setting the national phone number length Use this procedure to set the number of digits in a national number. The application uses the Length of national phone numbers field to determine the number of digits in telephone numbers that you dial in your home country. Exclude the country code when calculating the national phone number length. Check with the administrator whether the fixed national phone number length is applicable in your country. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Advanced Settings > Dialing Rules. The application displays the Dialing Rules screen. 2. Tap Length of national phone numbers. 3. Type the number of digits of the national phone number. 4. Tap Done. The application saves the setting. Microsoft Exchange ActiveSync configuration If you configure Microsoft Exchange ActiveSync, the application displays the Avaya Exchange Global Address List group in your contacts. You can select contacts from this group while initiating a conversation, adding participants to a conversation, and to perform other tasks such as calling a contact and viewing the contact details. The Enterprise Directory filter in the application displays the contacts on the Client Enablement Services server or contacts that Microsoft Exchange ActiveSync retrieves. 34 Using Avaya Communicator for iphone May 2015

35 Microsoft Exchange ActiveSync configuration If you enable and configure Client Enablement Services, Microsoft Exchange ActiveSync does not work. Microsoft Exchange ActiveSync is available only when you disable Client Enablement Services. May 2015 Using Avaya Communicator for iphone 35

36 Chapter 6: Configuring and using the EC500 features EC500 service overview With EC500, the application provides the Simultaneous Ring feature. You can continue to connect to the enterprise with a single telephone number and use voice mail capabilities. You can also forward calls to any other telephone number or send all calls to the corporate voice mail number. The tariff rates of the service provider are applicable when you make calls using the EC500 service. The application does not affect how you receive personal calls on the device. If you enable Client Enablement Services and EC500, then pressing the EC500 button has no effect on endpoints that the application manages using the Ring Phones feature of Client Enablement Services. EC500 Call Suppression EC500 Call Suppression is a Communication Manager feature that supports the deployment of dualmode mobile clients with Avaya Aura. The feature ensures that users of dual-mode client applications such as Avaya Communicator receive only a single incoming call on the mobile phone for that particular extension. EC500 Call Suppression ensures that users receive an alert either by a VoIP call or a cellular call, but never both. The administrator must configure the Extend Call button on Communication Manager for EC500 Call Suppression to function properly. Additionally, the administrator must enable the EC500 status for the station regardless of whether the user has EC500 mapping or ONE-X mapping. The following scenarios show the real-time application of EC500 Call Suppression. These scenarios require remote access. If you are unsure if your specific deployment supports remote access, contact your administrator: You are commuting and have configured the application to use the EC500 service. Also, you do not have Wi-Fi or cellular data access to Avaya Aura. In this case, the EC500 service redirects all incoming calls on the deskphone to the mobile phone network. After you reach home, you can connect to the home Wi-Fi network and use the VoIP service. You continue to receive all incoming calls directed to the deskphone on the mobile phone using 36 Using Avaya Communicator for iphone May 2015

37 Setting up the EC500 service the home Wi-Fi network over SIP. In this case, the server suppresses the EC500 cellular call to the mobile phone based on the use of VoIP. If you register the mobile phone to a Wi-Fi network and move outside the network, the mobile phone connects automatically to the cellular data network. You continue to receive all incoming calls to the deskphone on Avaya Communicator using SIP. In this case, the server processes that the application is using the VoIP service and suppresses the EC500 cellular call to the mobile phone. Setting up the EC500 service Configuration data worksheet You need the following information to set up the application manually. For more information, contact the administrator. Dialing Rules Field Number to dial to access an outside line Your country code Your area/city code PBX main prefix Number to dial for long distance calls Number to dial for international calls Length of internal extensions Length of national phone numbers EC500 Settings Code or Length A feature name extension (FNE) is a telephone extension that you dial to access a Communication Manager feature from the mobile phone. Field Idle Appearance Select Enable Off-Pbx-Call Enable Off-Pbx-Call Disable FNE Table continues May 2015 Using Avaya Communicator for iphone 37

38 Configuring and using the EC500 features Field Call Forward All Call Forward Disable Active Appearance Select Enable Send All Calls Enable Send All Calls Disable FNE Configuring the EC500 settings automatically Use this procedure to configure the EC500 settings automatically using an address or the Auto-configuration web address. You can perform Auto-configuration using your address if the administrator has set up the correct DNS records. Else, you can get the Auto-configuration web address from the administrator. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Auto-configure Services. 3. On the Auto-configure Services screen: To use the address for auto discovery, do the following: a. Tap Use my address. b. In the field, type your address. c. Tap Next. The application displays the Select Profile screen. d. Choose a service profile. e. Tap OK. To use the Auto-configuration web address, do the following: a. Tap Use a web address. b. In the Web Address field, type the Auto-configuration web address. c. Tap Next. The application configures the settings. 38 Using Avaya Communicator for iphone May 2015

39 Managing the EC500 settings Managing the EC500 settings Configuring the EC500 settings manually The application populates the EC500 settings when you download the configuration using the address for auto discovery or the Auto-configuration web address. However, to manually configure or update the EC500 settings, use this procedure. Enter the information in the EC500 Settings area of the configuration data worksheet. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services > EC Tap the Enable switch. The application enables the EC500 service and displays more options. 3. To configure or update the required EC500 setting, tap the corresponding option. 4. Type the appropriate FNE. 5. Tap Done. The application saves the setting. Related Links Configuration data worksheet on page 37 Setting the Idle Appearance Select Enable FNE Use this procedure to set the Idle Appearance Select FNE, which identifies an idle line on your extension when you make a call. Enable the EC500 service. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services > EC In the Idle Appearance Select area, tap Enable. 3. Type the FNE to enable the feature that identifies an idle line appearance on your extension. May 2015 Using Avaya Communicator for iphone 39

40 Configuring and using the EC500 features 4. Tap Done. The application saves the setting. Setting the Off-Pbx-Call Enable FNE Use this procedure to set the FNE so that your mobile phone rings when you receive a call on your deskphone. Enable the EC500 service. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services > EC In the Off-Pbx-Call area, tap Enable. 3. Type the FNE to enable the feature for simultaneous ringing. 4. Tap Done. The application saves the setting. Setting the Off-Pbx-Call Disable FNE Use this procedure to set the FNE to disable your mobile phone from ringing when you receive a call on your deskphone. Enable the EC500 service. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services > EC In the Off-Pbx-Call area, tap Disable. 3. Type the FNE to disable the feature for simultaneous ringing. 4. Tap Done. The application saves the setting. 40 Using Avaya Communicator for iphone May 2015

41 Managing the EC500 settings Setting the Call Forward All FNE Use this procedure to set the FNE to activate call forwarding for all calls. Enable the EC500 service. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services > EC In the Call Forward area, tap All. 3. Type the FNE to enable the feature that activates call forwarding for all calls. 4. Tap Done. The application saves the setting. Setting the Call Forward Disable FNE Use this procedure to set the FNE to disable call forwarding. Enable the EC500 service. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services > EC In the Call Forward area, tap Disable. 3. Type the FNE to disable call forwarding. 4. Tap Done. The application saves the setting. Setting the Active Appearance Select Enable FNE Use this procedure to set the FNE to join an active call on your deskphone using your mobile phone. May 2015 Using Avaya Communicator for iphone 41

42 Configuring and using the EC500 features Enable the EC500 service. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services > EC In the Active Appearance Select area, tap Enable. 3. Type the FNE to join an active call on your deskphone from your mobile phone. 4. Tap Done. The application saves the setting. Setting the Send All Calls Enable FNE Use this procedure to set the FNE to send all calls to a predefined number set on the server by the administrator. The number is usually your corporate voice mail number. Enable the EC500 service. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services > EC In the Send All Calls area, tap Enable. 3. Type the FNE to enable the feature that sends all calls to the predefined number set on the server. 4. Tap Done. The application saves the setting. Setting the Send All Calls Disable FNE Use this procedure to set the FNE to disable the sending of all calls to a predefined number set on the server by the administrator. Enable the EC500 service. 42 Using Avaya Communicator for iphone May 2015

43 Managing the EC500 settings 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services > EC In the Send All Calls area, tap Disable. 3. Type the FNE to disable the feature that sends all calls to the predefined number set on the server. 4. Tap Done. The application saves the setting. Using Station Security The station security code reduces the risk of toll fraud. Use this procedure to append a valid station security code with the EC500 FNE for all outgoing EC500 calls from the application. Communication Manager provides the Station Security feature starting with Avaya Aura 6.2 FP3, that is, To use this feature, ensure that the administrator configures the station security code for the station on System Manager. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services > EC Tap the Station Security switch. 3. Tap Done. The application saves the setting. Setting Station Security Code Use this procedure to set the code that the application appends to the EC500 FNE. The station security code reduces the risk of toll fraud. Note: If you enable station security with a blank station security code, then for outgoing EC500 calls the application displays a message stating EC500 station security feature is enabled - Passcode Required. However, the application accepts the blank station security code and makes the outgoing call. May 2015 Using Avaya Communicator for iphone 43

44 Configuring and using the EC500 features Configure the application to use station security. Get the security passcode from the administrator. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services > EC Tap Station Security Code. 3. Type the security passcode that the administrator defined for your extension on System Manager. 4. Tap Done. The application saves the setting. Related Links Using Station Security on page 43 Managing Call Features Call Features overview You can configure the following features: Join Call: To join an active call on your deskphone using your mobile phone. Simultaneous Ring: To activate simultaneous ringing on your deskphone and mobile phone when a call arrives on your deskphone. Call Forward: To forward all calls to another telephone number of your choice. Send All Calls: To route all calls to your corporate voice mail number. Joining an active call Use this procedure to join an active call on your deskphone using your mobile phone. Set the Active Appearance Select Enable FNE on the EC500 screen. 1. From Avaya Communicator for iphone, tap the menu icon ( ). 44 Using Avaya Communicator for iphone May 2015

45 Managing Call Features 2. In the EC500 Features area, tap Join Call. The application makes a cellular call to the FNE. You can then hear the confirmation tone. Related Links Setting the Active Appearance Select Enable FNE on page 41 Simultaneous Ring Use the Simultaneous Ring feature to activate simultaneous ringing on your deskphone and mobile phone. Note: The options for Simultaneous Ring Enable and Simultaneous Ring Disable are unavailable when you enable Client Enablement Services. Enabling Simultaneous Ring Use this procedure so that your deskphone and mobile phone ring simultaneously when you receive a call on your deskphone. Set the Off-Pbx-Call Enable FNE on the EC500 screen. 1. From Avaya Communicator for iphone, tap the menu icon ( ). 2. (Optional) In the EC500 Features area, tap Other Features. 3. In the Simultaneous Ring area, tap Enable. The application makes a cellular call to the FNE. You can then hear the confirmation tone. Related Links Setting the Off-Pbx-Call Enable FNE on page 40 Disabling Simultaneous Ring Use this procedure to disable your mobile phone from ringing when you receive a call on your deskphone. Set the Off-Pbx-Call Disable FNE on the EC500 screen. 1. From Avaya Communicator for iphone, tap the menu icon ( ). 2. (Optional) In the EC500 Features area, tap Other Features. May 2015 Using Avaya Communicator for iphone 45

46 Configuring and using the EC500 features 3. In the Simultaneous Ring area, tap Disable. The application makes a cellular call to the FNE. You can then hear the confirmation tone. Related Links Setting the Off-Pbx-Call Disable FNE on page 40 Call Forward Enabling Call Forward Use this procedure to forward calls to another telephone number of your choice. Set the Call Forward All FNE on the EC500 screen. 1. From Avaya Communicator for iphone, tap the menu icon ( ). 2. (Optional) In the EC500 Features area, tap Other Features. 3. In the Call Forward area, tap Enable. The application displays the Call Forward dialog box. 4. Type the telephone number to which you want to forward your calls. 5. Tap OK. The application saves the setting and makes a cellular call to the FNE. You can then hear the confirmation tone. Related Links Setting the Call Forward All FNE on page 41 Disabling Call Forward When you disable the Call Forward feature, calls that ring on your deskphone do not get transferred to another telephone number. Set the Call Forward Disable FNE on the EC500 screen. 1. From Avaya Communicator for iphone, tap the menu icon ( ). 2. (Optional) In the EC500 Features area, tap Other Features. 3. In the Call Forward area, tap Disable. 46 Using Avaya Communicator for iphone May 2015

47 Managing Call Features The application makes a cellular call to the FNE. You can then hear the confirmation tone. Related Links Setting the Call Forward Disable FNE on page 41 Send All Calls Use the Send All Calls feature to route all calls to a predefined number set on the server by the administrator. The number is usually your corporate voice mail number. Enabling Send All Calls The administrator must configure the number on the server to which you can route all calls. For example, your corporate voice mail number. Set the Send All Calls Enable FNE on the EC500 screen. 1. From Avaya Communicator for iphone, tap the menu icon ( ). 2. (Optional) In the EC500 Features area, tap Other Features. 3. In the Send All Calls area, tap Enable. The application makes a cellular call to the FNE. You can then hear the confirmation tone. Related Links Setting the Send All Calls Enable FNE on page 42 Disabling Send All Calls Use this procedure to disable the routing of all calls to your corporate voice mail system. You can then receive all calls on your mobile phone. Set the Send All Calls Disable FNE on the EC500 screen. 1. From Avaya Communicator for iphone, tap the menu icon ( ). 2. (Optional) In the EC500 Features area, tap Other Features. 3. In the Send All Calls area, tap Disable. The application makes a cellular call to the FNE. You can then hear the confirmation tone. Related Links Setting the Send All Calls Disable FNE on page 42 May 2015 Using Avaya Communicator for iphone 47

48 Chapter 7: Configuring and using the Client Enablement Services features Client Enablement Services overview The application connects to the Client Enablement Services server to provide multiple Avaya Unified Communications (UC) capabilities, such as telephony and presence. Use the Client Enablement Services features on your device to gain access to your enterprise telephone system. You can use your device as your deskphone extension to: Make and receive calls. Review voice mails. Search the enterprise directory. If you enable Client Enablement Services and EC500, then pressing the EC500 button has no effect on endpoints that the application manages using the Ring Phones feature of Client Enablement Services. Setting up Client Enablement Services Requesting access to Client Enablement Services Configure your device for data service. Ensure that your data service plan provides unlimited data usage at a fixed rate so that you do not have to pay unexpected data charges. When you travel, get familiar with the roaming charges imposed by other mobile phone operators for data download. Client Enablement Services uses the data channel of the mobile phone operator to communicate with the device. 48 Using Avaya Communicator for iphone May 2015

49 Setting up Client Enablement Services To request access to Client Enablement Services, contact the administrator. Configuring the Client Enablement Services settings automatically Use this procedure to configure the Client Enablement Services settings automatically using an address or the Auto-configuration web address. You can perform Auto-configuration using your address if the administrator has set up the correct DNS records. Else, you can get the Auto-configuration web address from the administrator. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Auto-configure Services. 3. On the Auto-configure Services screen: To use the address for auto discovery, do the following: a. Tap Use my address. b. In the field, type your address. c. Tap Next. The application displays the Select Profile screen. d. Choose a service profile. e. Tap OK. To use the Auto-configuration web address, do the following: a. Tap Use a web address. b. In the Web Address field, type the Auto-configuration web address. c. Tap Next. The application configures the settings. Logging in to Client Enablement Services Use this procedure to log in to the Client Enablement Services server. May 2015 Using Avaya Communicator for iphone 49

50 Configuring and using the Client Enablement Services features Note: Avaya Communicator for iphone does not support the Require login each time feature that the administrator can configure on the Client Enablement Services server. Basically, Avaya Communicator for iphone behaves as if the feature is always disabled. Request the administrator to provide access to Client Enablement Services. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Client Enablement Services. 3. To enable Client Enablement Services and view more options, tap the Client Enablement Service switch. 4. Enter the appropriate information in all fields. 5. Tap Log in. The application logs you in to Client Enablement Services. 6. (Optional) If the administrator has not configured a primary mobile number for callback calls, you must add the mobile number. Related Links Adding a phone on page 55 Client Enablement Services field descriptions on page 51 Configuring calls to My Phones Use this procedure to ensure that the telephones in the My Phones list ring when calls arrive on the primary extension or all extensions. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Client Enablement Services. 3. Tap Calls to My Phones. The application displays the Calls to My Phones screen. 4. Tap one of the following options: Primary: Telephone numbers in the My Phones list ring for incoming calls to the primary extension. 50 Using Avaya Communicator for iphone May 2015

51 Setting up Client Enablement Services All Extensions: Telephone numbers in the My Phones list ring for incoming calls to the primary extension or the bridged extension. The application saves the setting. 5. Tap Done. Example The following example describes how the feature works for two users, the boss and the secretary, where the secretary is making or answering calls on the bridged line appearance of the boss: On the mobile phone of the boss: When the boss selects Primary, if a call is made to the extension of the boss, the phone numbers selected by the boss in the My Phones list ring. On the mobile phone of the secretary: When the secretary selects Primary, if a call is made to the extension of the secretary, the phone numbers selected by the secretary in the My Phones list ring. On the mobile phone of the secretary: When the secretary selects All Extensions, the phone numbers selected by the secretary in the My Phones list ring for: - All calls made to the extension of the secretary. - All calls made to the bridged line appearance of the boss. Client Enablement Services field descriptions Get the required information from the administrator. Field Client Enablement Service Username Password Server Port Description The switch that you must enable to log in to the Client Enablement Services server. The login ID for gaining access to the Client Enablement Services features. The password for your login ID. The IP address or the FQDN of the Client Enablement Services server. The Client Enablement Services port number. Auto Wipe overview While logging in to VoIP, Client Enablement Services, or Avaya Multimedia Messaging, if you enter incorrect credentials four times in a row, the Avaya Communicator for iphone application: Removes the data stored in the application. Clears the account information. Forces the user to relog in. May 2015 Using Avaya Communicator for iphone 51

52 Configuring and using the Client Enablement Services features Reporting login problems If you cannot log in to the application with your credentials, contact the administrator. To help the administrator troubleshoot the issue, you must send the log files to the administrator. Set up an account on your mobile device. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Support. The application displays the Support screen. 2. Tap Report a problem. 3. (Optional) Provide more information as applicable. 4. Tap Send. The application sends the log files to the support address. Logging in as a different user Important: Avaya does not recommend the use of the same device by different users with different logins. If a user logs in with a different extension, then that user must change the outgoing call mode from the Call origination menu. Else, the user cannot make calls. Also, the application does not save the call logs. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Client Enablement Services. 3. To log out the existing user, tap Log out. 4. Log in to the application using different credentials. Changing the voice mail PIN Use this procedure to change the voice mail PIN in the application. 52 Using Avaya Communicator for iphone May 2015

53 Setting up Client Enablement Services To change the voice mail PIN on the voice mail server, you must make a call to the voice mail server and use the voice mail server menus. You must then use this procedure to set the new voice mail PIN in the application. The administrator must configure the details of the Voice Messaging server on the Client Enablement Services server. Else, the application does not display the Visual Voic area. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Visual Voic . 3. Tap Voic PIN. 4. Change the voice mail PIN. 5. Tap Done. The application saves the setting. Changing the corporate voice mail number The administrator must configure the details of the Voice Messaging server on the Client Enablement Services server. Else, the application does not display the Visual Voic area. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Visual Voic . 3. Tap Voic System Number. 4. Change the corporate voice mail number. 5. Tap Done. The application saves the setting. Configuring the voice mail SMS notification setting Use the following procedure to receive an SMS notification on your mobile phone when a new voice mail arrives in your corporate voice mail inbox. May 2015 Using Avaya Communicator for iphone 53

54 Configuring and using the Client Enablement Services features The administrator must configure the details of the Voice Messaging server on the Client Enablement Services server. Else, the application does not display the Visual Voic area. The Client Enablement Services administrator must configure the settings in System > Notifications, including the SMTP area. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Visual Voic . 3. Tap the Voic SMS Notification switch. The application enables the setting and displays the My SMS Number and Notify Me About fields. 4. Tap My SMS Number. 5. Type your mobile phone number. 6. Tap Notify Me About. 7. Tap one of the following options: All Messages: The mobile phone receives an SMS notification for all voice mails. Urgent Messages Only: The mobile phone receives an SMS notification only for those voice mails that the sender marks as urgent. 8. Tap Done. The application saves the setting. Call back overview Use the Call Back feature so that your deskphone functions as a bridge between the telephone number to use and to call. Hence, if you make a call using the Call Back feature, you receive a call on the telephone number of your choice. After you pick the call, the application dials the number that you want to call. To make Call Back calls, use your mobile phone number or any other telephone number in your list of My Phones destination numbers. 54 Using Avaya Communicator for iphone May 2015

55 Managing my phones Managing my phones My Phones overview Use the My Phones feature to configure the phones associated with your account. Use the Ring Phones feature to configure which numbers must ring for an incoming call. If you cannot answer an incoming call, the application automatically sends the call to your office voice mail. Your deskphone routes calls to the destination numbers that you specify in the Calls will ring on list. You can add, update, and delete the destination numbers in the My Phones list. The application creates the deskphone and the mobile phone destinations automatically when you sign up for the application. However, you must add the mobile phone number. If you do not want your mobile phone to ring, do not select the corresponding option in the Calls will ring on list. Note: The mobile phone number is mandatory. You cannot delete the number. Also, you cannot delete or change the deskphone number. You can add any number of telephones to the My Phones list. However, you can select only four telephones to ring simultaneously, including your mobile phone, when you receive a call on your deskphone. Adding a phone Use this procedure to add a telephone number to the My Phones list. You can view the Incoming Calls icon ( ) at the top of the screen in the application. 1. Tap the Incoming Calls icon ( ). The application displays the Incoming Calls screen. 2. Tap Manage my phones. The application displays the Manage my phones screen. 3. Tap Add Phone. The application displays the Add Phone dialog box. 4. In the Label field, type the name of the new telephone. 5. In the Number field, type the new telephone number. 6. Tap Save. The application displays the new name with the number in the My Phones list. May 2015 Using Avaya Communicator for iphone 55

56 Configuring and using the Client Enablement Services features Updating a phone Use this procedure to update a telephone number in the My Phones list. 1. Tap the Incoming Calls icon ( ). The application displays the Incoming Calls screen. 2. Tap Manage my phones. The application displays the Manage my phones screen. 3. Tap Edit. 4. Tap the telephone number that you want to update. The application displays the Edit Phone dialog box. 5. Update the required details. 6. Tap Save. The application displays the updated details in the My Phones list. 7. Tap Done. The application saves the setting. Deleting a phone Use this procedure to delete a telephone number from the My Phones list. 1. Tap the Incoming Calls icon ( ). The application displays the Incoming Calls screen. 2. Tap Manage my phones. The application displays the Manage my phones screen. 3. Tap Edit. 4. Tap the Edit icon ( ) next to the telephone number that you want to delete. 5. Tap Delete. The application deletes the telephone number from the My Phones list. 6. Tap Done. 56 Using Avaya Communicator for iphone May 2015

57 Managing calls using the Incoming Calls screen The application saves the setting. Managing calls using the Incoming Calls screen Selecting telephones to route office calls Use this procedure to select telephones to route office calls. For example, you can route office calls to three mobile phones of your choice. You can also turn on simultaneous ringing of telephones. For example, you can set your mobile phone to ring simultaneously when you receive an incoming call on your deskphone. You can add any number of telephones to the My Phones list. However, you can select only four telephones to ring simultaneously, when you receive an incoming call on your deskphone. You must set the Send All Calls and Call Forward options in the Incoming Calls screen to OFF. 1. Tap the Incoming Calls icon ( ). The application displays the Incoming Calls screen. 2. In the Calls will ring on area, tap the switch next to the phone number that you want to ring. 3. Tap Done. The application saves the setting. Related Links Enabling Send All Calls on page 67 Forwarding all calls on page 68 Forwarding calls when you are on another call or if you do not answer on page 68 Answering an incoming call on the device 1. To answer the call when the device rings, tap Answer. 2. Perform one of the following tasks as required: If you do not hear a dial tone, you are connected to the call. Continue talking. If you hear a dial tone, tap the Keypad icon ( ) to display the keypad. Tap any number key. May 2015 Using Avaya Communicator for iphone 57

58 Configuring and using the Client Enablement Services features The application connects you to the call. Managing presence Presence overview Presence is an indication of the availability of a person at a point in time and readiness to communicate across services, such as telephony and instant messaging. Presence Services is an application that indicates the presence or availability of a person by states, such as Available, Busy, and Offline. Presence Services supports the presence information gathered from a diverse range of sources and aggregates this information for each user. Presence Services then makes this information available to applications that include the presence feature. The Presence server collects presence information from various sources, such as Avaya Aura Application Enablement Services (AES), Microsoft Office Communicator Server (OCS), IBM Lotus Sametime Server, Avaya one-x Communicator, and devices such as SIP phones. Note: Client Enablement Services does not support presence Access Control List (ACL). Avaya Communicator displays your current presence status. You can select a presence status, or you can select the Automatic option. You can create a status message to indicate your presence status. In the manual mode, you can set your presence status to one of the following: Available Busy Unavailable Out of office Offline Avaya Communicator for iphone uses Client Enablement Services for presence. Client Enablement Services has a limitation that it does not automatically publish Available for mobile endpoints. If you set your presence status to Automatic, to see your own presence change from Offline to Available, you must log in with another presence capable client. The presence status of that client triggers an update to your presence status. Alternatively, you can manage your presence manually and set your status to Available, as you want. Presence status updates as the result of being on a call, also known as Telephony Presence, require the appropriate Avaya Aura configuration by your administrator. If you do not see your 58 Using Avaya Communicator for iphone May 2015

59 Managing presence presence status update while on a call, contact your administrator to determine if you have the necessary configuration for this feature. Viewing your presence status You can view your current presence status at the top of the screen in the application. Changing your presence status You can change the current presence status that shows at the top of the screen in the application. 1. Tap the presence status indicator. The application displays the presence status list and a check mark next to your current presence status. 2. Tap the new presence status that you want to use. 3. Tap Done. The application saves the setting. Adding your status message You can view your current presence status at the top of the screen in the application. 1. Tap the presence status indicator. The application displays the presence status list and a check mark next to your current presence status. 2. In the Presence area, tap the What are you up to? text box. 3. Type your status message. 4. Tap Done. The application displays the status message as your current status message. May 2015 Using Avaya Communicator for iphone 59

60 Configuring and using the Client Enablement Services features Editing your status message You can view your current presence status at the top of the screen in the application. 1. Tap the presence status indicator. The application displays the presence status list and a check mark next to your current presence status. 2. In the Presence area, tap the text box that includes your status message. 3. Edit your status message. 4. Tap Done. The application displays the status message as your current status message. Deleting your status message You can view your current presence status at the top of the screen in the application. 1. Tap the presence status indicator. The application displays the presence status list and a check mark next to your current presence status. 2. In the Presence area, tap the text box that includes your status message. 3. Delete the complete status message. 4. Tap Done. The application deletes your status message. 60 Using Avaya Communicator for iphone May 2015

61 Chapter 8: Configuring and using the VoIP features VoIP service overview Use Avaya Communicator as a VoIP softphone for SIP calling over enterprise or public Wi-Fi networks and also cellular data networks. With Avaya Communicator, you can take advantage of the Avaya Aura SIP environment and use VoIP connectivity from the device. VoIP connectivity provides the following capabilities: Support for inbound and outbound calls Active call features Support for multiple active calls Multiple Device Access (MDA) Consultative conference and transfer The Avaya Communicator VoIP service implements call preservation for VoIP calls. If you are on a VoIP call in an area where access to the network is impaired, that is, weak Wi-Fi signal strength, you might have a situation where the application disables the midcall features on your VoIP call. Instead of dropping the call in such an environment, Avaya Communicator allows the audio for the call to continue if possible subject to the limitations of the underlying network. Using a VPN client If the network configuration is using an SBC or if you can connect to Session Manager from outside the enterprise network, you might not face the following issue. You might face an issue only when you need to establish a VPN connection to reach Session Manager when you are outside the enterprise network. However, you can connect to Session Manager from the enterprise network. If you require a VPN client to connect to Session Manager, then the VPN client must be running. You must log in to the VPN client before you establish a connection to Session Manager. If you do not start the VPN client before establishing a connection to Session Manager, then you might face problems while logging in, making VoIP calls, and receiving VoIP calls. May 2015 Using Avaya Communicator for iphone 61

62 Configuring and using the VoIP features If the application is in an idle or active call state and the VPN connection disconnects, the application does not immediately report a connection error although the VPN client can no longer reach Session Manager. If you are using the VoIP service, all calls fail until you establish the VPN connection again, which requires you to log in to the VPN client again. Note: The call preservation logic in the application allows calls to survive a network change, that is, Wi-Fi to Cellular Data 3G or LTE, when using a VPN. During the network change and VPN connection reestablishment, the audio for the call might be disrupted until the network change and VPN connection reestablishment is complete. Setting up the VoIP service Requesting access to the VoIP service Configure your device for data service. VoIP uses the data channel of the VoIP server to communicate with the device. To request access to VoIP, contact the administrator. Configuring the VoIP settings automatically Use this procedure to configure the VoIP settings automatically using an address or the Autoconfiguration web address. You can perform Auto-configuration using your address if the administrator has set up the correct DNS records. Else, you can get the Auto-configuration web address from the administrator. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Auto-configure Services. 62 Using Avaya Communicator for iphone May 2015

63 Setting up the VoIP service 3. On the Auto-configure Services screen: To use the address for auto discovery, do the following: a. Tap Use my address. b. In the field, type your address. c. Tap Next. The application displays the Select Profile screen. d. Choose a service profile. e. Tap OK. To use the Auto-configuration web address, do the following: a. Tap Use a web address. b. In the Web Address field, type the Auto-configuration web address. c. Tap Next. The application configures the settings. Logging in to VoIP Request the administrator to provide access to VoIP. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap VoIP. 3. To enable VoIP and view more options, tap the VoIP switch. 4. Enter the appropriate information in all fields. 5. Tap Log in. The application logs you in to the VoIP network. Related Links VoIP field descriptions on page 65 Configuring the Use VoIP For Calls setting The application logic depends on both the setting in this procedure and the administrator setting in the auto-configuration file. May 2015 Using Avaya Communicator for iphone 63

64 Configuring and using the VoIP features Note: Use of the cellular data network for VoIP calls might result in additional data charges. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services > VoIP. 2. Tap the Use VoIP For Calls setting. 3. Tap one of the following options: Always: You can view the VoIP option in the Call Origination menu if you log in to the VoIP service. This is the default option. Only over WiFi: If you are using Wi-Fi and if you log in to the VoIP service, the application displays the VoIP option in the Call Origination menu. Else, the application removes the VoIP option from the Call Origination menu. Never: The application removes the VoIP option from the Call Origination menu. 4. Tap Done. The application saves the setting. Related Links VoIP calls logic on page 64 VoIP calls logic The administrator can configure the following values for the VOIPCALLINGENABLED attribute in the auto-configuration file: 0: Never 1: Always 2: Only over WiFi The application maintains an internal variable to represent your preference for the Use VoIP For Calls setting: 0: Never 1: Always 2: Only over WiFi The application logic depends on both the administrative setting in the auto-configuration file and the your preference in the application. Use VoIP for calls = Never Use VoIP for calls = Always Use VoIP for calls = Only over WiFi VOIPCALLINGENABLED = 0 The application displays this option as selected by the administrator. You cannot select this option in the application. You cannot select this option in the application. Table continues 64 Using Avaya Communicator for iphone May 2015

65 Setting up the VoIP service Use VoIP for calls = Never Use VoIP for calls = Always Use VoIP for calls = Only over WiFi However, you cannot edit the setting in the application. VOIPCALLINGENABLED = 1 You can select this option in the application. The application logic depends on your setting. You can select this option in the application. The application logic depends on your setting. You can select this option in the application. The application logic depends on your setting. This is the default value for a new installation. VOIPCALLINGENABLED = 2 You can select this option in the application. The application logic depends on your setting. You cannot select this option in the application. You can select this option in the application. The application logic depends on your setting. This is the default value for a new installation. Related Links Configuring the Use VoIP For Calls setting on page 63 VoIP field descriptions Get the required information from the administrator. Field VoIP Extension Password Address Port Description The switch that you must enable to log in to the VoIP server. The Communication Manager extension for gaining access to the VoIP features. The password for your extension. The IP address or the FQDN of the VoIP server. The VoIP server port number. Avaya recommends use of TLS port Do not use TCP port 5060 as there are known problems with the SIP traffic on iphone devices. Domain TLS The SIP domain to which Avaya Communicator for iphone must register. The switch that you must enable to use a secure connection to the VoIP server. May 2015 Using Avaya Communicator for iphone 65

66 Configuring and using the VoIP features Auto Wipe overview While logging in to VoIP, Client Enablement Services, or Avaya Multimedia Messaging, if you enter incorrect credentials four times in a row, the Avaya Communicator for iphone application: Removes the data stored in the application. Clears the account information. Forces the user to relog in. Reporting login problems If you cannot log in to the application with your credentials, contact the administrator. To help the administrator troubleshoot the issue, you must send the log files to the administrator. Set up an account on your mobile device. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Support. The application displays the Support screen. 2. Tap Report a problem. 3. (Optional) Provide more information as applicable. 4. Tap Send. The application sends the log files to the support address. Logging in as a different user Important: Avaya does not recommend the use of the same device by different users with different logins. If a user logs in with a different extension, then that user must change the outgoing call mode from the Call origination menu. Else, the user cannot make calls. Also, the application does not save the call logs. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 66 Using Avaya Communicator for iphone May 2015

67 Enabling Send All Calls 2. Tap VoIP. 3. To log out the existing user, tap Log out. 4. Log in to the application using different credentials. Enabling Send All Calls The administrator must configure the number on the server to which you can route all calls. Use this procedure to route all calls to a predefined number set on the server by the administrator. The number is usually your corporate voice mail number. 1. Tap the Incoming Calls icon ( ). The application displays the Incoming Calls screen. 2. Tap the switch next to the Send All Calls option. 3. Tap Done. The application saves the setting. Enabling EC500 If you are a VoIP user, use this procedure to activate simultaneous ringing on your deskphone and device for a call that arrives on your deskphone. Note: Do not use this procedure if you are only using Client Enablement Services. Use the Ring Phones feature of Client Enablement Services to configure the numbers that must ring for an incoming call on your deskphone. 1. Tap the Incoming Calls icon ( ). The application displays the Incoming Calls screen. 2. Tap the switch next to the EC500 Calls option. 3. Tap Done. May 2015 Using Avaya Communicator for iphone 67

68 Configuring and using the VoIP features The application saves the setting. Forwarding all calls Use this procedure to forward calls to another telephone number of your choice. 1. Tap the Incoming Calls icon ( ). The application displays the Incoming Calls screen. 2. Tap the switch next to the Forward Calls option. The application displays the Call Forward Enable dialog box. 3. Type the telephone number to which you want to forward your calls. 4. Tap OK. 5. Tap Done. The application saves the setting. Forwarding calls when you are on another call or if you do not answer Use this procedure to forward all calls to another telephone number of your choice when you are on another call or if you do not answer. 1. Tap the Incoming Calls icon ( ). The application displays the Incoming Calls screen. 2. Tap the switch next to the Forward Calls Busy/No Answer option. The application displays the Call Forward Busy/No Answer dialog box. 3. Type the telephone number to which you want to forward your calls. 4. Tap OK. 5. Tap Done. The application saves the setting. 68 Using Avaya Communicator for iphone May 2015

69 Listening to voice mails Listening to voice mails Use this procedure to listen to voice mails in VoIP deployments without Client Enablement Services. If you enable Client Enablement Services, you can view all your voice mails in the Voic filter of the History tab. You can view the Message Waiting Indicator (MWI) icon ( ) at the top of the screen in the application. If you have unread voice mails, the voice mail icon changes to red ( ). The administrator must configure the Voic number field on System Manager. Tap the unread MWI icon ( ). The application dials the voice mail access number and you can listen to your voice mails. Note: If the administrator does not configure the Messaging profile correctly on System Manager in User Management, the application displays an error message when you tap the MWI icon. May 2015 Using Avaya Communicator for iphone 69

70 Chapter 9: Configuring and using the Avaya Multimedia Messaging features Avaya Multimedia Messaging service overview Use Avaya Communicator to connect to the Avaya Multimedia Messaging service to: Exchange text-based instant messages with other users using Avaya Multimedia Messaging. You can also add multiple participants to a conversation. Receive image, audio, video, and generic attachments in an Instant Messaging (IM) conversation. For Avaya Communicator for iphone, only users with enhanced privileges can send generic attachments and use the built-in recording feature of the application to attach audio, video, or image files. Search for archived or inactive conversations. You must log out and log in to the application to recognize a newly assigned rich content entitlement. If your entitlement is removed when you are logged into the application, you can continue to access the rich-media privileges until the application restarts or you need to relogin. Avaya Multimedia Messaging notifications If you configure and enable Avaya Multimedia Messaging, you receive optional notifications so that you know about any new messages that require your attention. The application displays the number of updated conversations next to the Conversations icon ( ). The Conversations tab displays the number of updated conversations, that is, new conversations and conversations with content introduced since the last time you looked at that conversation. The badge count on a conversation indicates how many new and unread messages are in that conversation. If a conversation has multiple participants, the conversation indicates the number of participants in the conversation with the (+n) text. The application displays the conversation with the most recent messages at the top of the conversations list. 70 Using Avaya Communicator for iphone May 2015

71 Avaya Multimedia Messaging attachment cache Avaya Multimedia Messaging attachment cache Avaya Communicator for iphone maintains a device cache that stores the attachments associated with the messages in conversations. If the application loses connectivity to the Avaya Multimedia Messaging server, you can continue to view the cached conversation content along with the attachments. The application cleans the attachment cache in the following scenarios: If you leave or close a conversation, the application deletes the content associated with that conversation. If you disable Avaya Multimedia Messaging, the application deletes the content associated with all conversations. If your user credentials or server configuration changes, the application deletes the content associated with all conversations. If the device is low on memory, the system cleans the attachment cache. Setting up the Avaya Multimedia Messaging service Requesting access to the Avaya Multimedia Messaging service Configure your device for data service. Avaya Communicator uses a data connection to connect to the Avaya Multimedia Messaging server to participate in Multimedia Messaging conversations. Contact the administrator to request access to Avaya Multimedia Messaging. Configuring the Avaya Multimedia Messaging settings automatically Use this procedure to configure the Avaya Multimedia Messaging settings automatically using an address or the Auto-configuration web address. May 2015 Using Avaya Communicator for iphone 71

72 Configuring and using the Avaya Multimedia Messaging features You can perform Auto-configuration using your address if the administrator has set up the correct DNS records. Else, you can get the Auto-configuration web address from the administrator. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Auto-configure Services. 3. On the Auto-configure Services screen: To use the address for auto discovery, do the following: a. Tap Use my address. b. In the field, type your address. c. Tap Next. The application displays the Select Profile screen. d. Choose a service profile. e. Tap OK. To use the Auto-configuration web address, do the following: a. Tap Use a web address. b. In the Web Address field, type the Auto-configuration web address. c. Tap Next. The application configures the settings. Logging in to Avaya Multimedia Messaging Request the administrator to provide access to Avaya Multimedia Messaging. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Multimedia Messaging. 3. To enable Avaya Multimedia Messaging and view more options, tap the Multimedia Messaging switch. 4. Enter the appropriate information in all fields. 5. Tap Done. The application logs you in to Avaya Multimedia Messaging. 72 Using Avaya Communicator for iphone May 2015

73 Setting up the Avaya Multimedia Messaging service Related Links Multimedia Messaging field descriptions on page 73 Multimedia Messaging field descriptions Get the required information from the administrator. Field Multimedia Messaging Username Password Server Address Port Polling Interval (min) Description The switch that you must enable to log in to the Avaya Multimedia Messaging server. The login ID for gaining access to the Avaya Multimedia Messaging features. The password for your login ID. The IP address or the FQDN of the Avaya Multimedia Messaging server. The Avaya Multimedia Messaging server port number. The interval at which you want to refresh information between the application and the Avaya Multimedia Messaging server. The options are: Continuous: To refresh information between the application and the Avaya Multimedia Messaging server continuously. This is the default option. 1 minute 2 minutes 5 minutes 15 minutes 1 hour Auto Wipe overview While logging in to VoIP, Client Enablement Services, or Avaya Multimedia Messaging, if you enter incorrect credentials four times in a row, the Avaya Communicator for iphone application: Removes the data stored in the application. Clears the account information. Forces the user to relog in. May 2015 Using Avaya Communicator for iphone 73

74 Configuring and using the Avaya Multimedia Messaging features Reporting login problems If you cannot log in to the application with your credentials, contact the administrator. To help the administrator troubleshoot the issue, you must send the log files to the administrator. Set up an account on your mobile device. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Support. The application displays the Support screen. 2. Tap Report a problem. 3. (Optional) Provide more information as applicable. 4. Tap Send. The application sends the log files to the support address. Logging in as a different user Important: Avaya does not recommend the use of the same device by different users with different logins. If a user logs in with a different extension, then that user must change the outgoing call mode from the Call origination menu. Else, the user cannot make calls. Also, the application does not save the call logs. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Accounts and Services. 2. Tap Multimedia Messaging. 3. Log in to the application using different credentials. 74 Using Avaya Communicator for iphone May 2015

75 Chapter 10: Using the Contacts tab Contacts overview The Contacts feature provides detailed information about the following on the device: Local Contacts Favorite Contacts Enterprise Directory Use the Contacts feature to: View the details of local and enterprise contacts. Add enterprise directory contacts on the Client Enablement Services server to your local contacts and favorites. Make a call to any contact from the Details screen. Send an to any contact from the Details screen using the native application. Start a new conversation or open an existing conversation from the Details screen. Note: Avaya Communicator for iphone displays only the first and last name of contacts. Hence, if a contact has a middle name, Avaya Communicator for iphone does not display the middle name. Integration of the application with the local contacts and Client Enablement Services contacts The Local Contacts filter in the application displays the contacts on the device. If you choose to display contacts from various contacts sources in the address book of the device, the Local Contacts filter displays the contacts from the displayed contact sources. You cannot use the Local Contacts filter to add and delete contacts. The Enterprise Directory filter in the application displays the contacts on the Client Enablement Services server or contacts that Microsoft Exchange ActiveSync retrieves. May 2015 Using Avaya Communicator for iphone 75

76 Using the Contacts tab If you enable and configure Client Enablement Services, Microsoft Exchange ActiveSync does not work. Microsoft Exchange ActiveSync is available only when you disable Client Enablement Services. You can use the contacts application to display and hide user groups. You can view local contacts in the application: If you added a phone number for your local contact in your address book. If contact accounts, such as SIM, Google, and Phone, are visible or viewable in your address book. If all contact groups, such as Friends, Family, are visible or viewable in your address book. Note: If you have contacts from various contact sources, such as Facebook that have a phone number, you can call such contacts through the native dialer using Avaya Communicator for iphone. Viewing the Local Contacts filter The application displays the Contacts icon ( ) at the bottom of the screen. 1. Tap the Contacts icon ( ). The application displays the label according to the last filter that you used. If the application displays the Local Contacts label, you can view the list of local contacts. Else, continue with Step Tap the label name. The application displays the list of available filters. 3. Tap Local Contacts. The application displays the Local Contacts label. Filtering the Contacts menu Use this procedure to filter the Contacts menu. The application displays the Contacts icon ( ) at the bottom of the screen. 76 Using Avaya Communicator for iphone May 2015

77 Searching the contacts list To view the available filters, use the application to log in to Client Enablement Services. 1. Tap the Contacts icon ( ). The application displays the label according to the last filter that you used. 2. Tap the label name. The application displays the list of available filters. 3. Tap one of the following options: Local Contacts: To view your local contacts. Favorite Contacts: To view your favorite contacts. Search Enterprise Directory: To search the enterprise directory. The application displays the label according to the option that you select. Searching the contacts list Use this procedure to search for a contact stored in Local Contacts. The application displays the Contacts icon ( ) at the bottom of the screen. 1. Tap the Contacts icon ( ). The application displays the label according to the last filter that you used. If the application displays the Local Contacts label, continue with Step Tap the label name. The application displays the list of available filters. 3. Tap Local Contacts. The application displays the Local Contacts label. 4. To search for a contact, tap the Search icon ( ). 5. In the Search Local Contacts field, type the first few letters of the first name or the last name of the contact. The application displays the names from the contacts list that match the search criteria. May 2015 Using Avaya Communicator for iphone 77

78 Using the Contacts tab Viewing the local contact details Use this procedure to view the details of a contact stored in Local Contacts. The application displays the Contacts icon ( ) at the bottom of the screen. 1. Tap the Contacts icon ( ). The application displays the label according to the last filter that you used. If the application displays the Local Contacts label, continue with Step Tap the label name. The application displays the list of available filters. 3. Tap Local Contacts. The application displays the Local Contacts label. 4. To view the details of a contact, tap the contact. The application displays the Locals screen that includes the contact details. Making a call Use this procedure to make a call. The application displays the Contacts icon ( ) at the bottom of the screen. Select the Call Origination option. The administrator must provision the Phone Number field for a contact so that the application displays the Phone icon ( ) for that contact. 1. Tap the Contacts icon ( ). The application displays the label according to the last filter that you used. 2. To view the details of a contact, tap the contact. 3. Tap the Phone icon ( ). The application dials the number according to the Call Origination option that you select. Related Links Changing the call origination option on page Using Avaya Communicator for iphone May 2015

79 Sending an Sending an Use this procedure to send an . The application displays the Contacts icon ( ) at the bottom of the screen. The administrator must provision the field for a contact so that the application displays the icon ( ) for that contact. Set up an account on your mobile device. 1. Tap the Contacts icon ( ). The application displays the label according to the last filter that you used. 2. To view the details of a contact, tap the contact. 3. In the area, tap the icon ( ). The application displays the New Message screen. If you have more than one client installed on the device, the application displays the Complete action using dialog box. 4. (Optional) Tap one of the available options. The application displays the screen according to your selection. 5. Complete the fields, and tap the appropriate option to send the . The application sends the . Starting a new conversation or opening an existing conversation Use this procedure to start a new conversation or open an existing conversation from the details screen of a contact. The application displays the Contacts icon ( ) at the bottom of the screen. You must enable and log in to Avaya Multimedia Messaging. 1. Tap the Contacts icon ( ). The application displays the label according to the last filter that you used. May 2015 Using Avaya Communicator for iphone 79

80 Using the Contacts tab 2. To view the details of a contact, tap the contact. 3. In the Multimedia Messaging area, tap the Conversations icon ( ). The application displays the new conversation screen or opens the existing conversation. Related Links Logging in to Avaya Multimedia Messaging on page 72 Managing enterprise directory Enterprise Directory overview Use the Enterprise Directory feature to search for contact information in the enterprise directory. Enterprise directory includes contacts on the Client Enablement Services server or contacts that Microsoft Exchange ActiveSync retrieves If you enable and configure Client Enablement Services, Microsoft Exchange ActiveSync does not work. Microsoft Exchange ActiveSync is available only when you disable Client Enablement Services. You can search for an enterprise directory contact by typing the first few letters of the first name or the last name of the contact. You can add an enterprise directory contact on the Client Enablement Services server to your favorites and local contacts. However, you cannot add Microsoft Exchange ActiveSync retrieved contacts to your favorites and local contacts. If the administrator configures the Client Enablement Services server to display multiple fields for Enterprise Directory queries, the application displays the corresponding contact information on the Details screen of a contact. For example, if the administrator configures the server to display multiple phone numbers for an enterprise directory contact, the application displays the corresponding phone numbers for that contact. Searching for a contact in Enterprise Directory Use this procedure to search for a contact in Enterprise Directory. The application displays the Contacts icon ( ) at the bottom of the screen. 80 Using Avaya Communicator for iphone May 2015

81 Managing enterprise directory 1. Tap the Contacts icon ( ). The application displays the label according to the last filter that you used. If the application displays the Enterprise Directory label, continue with Step Tap the label name. The application displays the list of available filters. 3. Tap Search Enterprise Directory. 4. Tap the Search Enterprise Directory field, and type the first few letters of the first name or the last name of the contact. 5. Tap Search. The application displays a list of contacts based on your search criteria. Viewing the enterprise contact details Use this procedure to view the details of a contact stored in Enterprise Directory. The application displays the Contacts icon ( ) at the bottom of the screen. 1. Tap the Contacts icon ( ). The application displays the label according to the last filter that you used. If the application displays the Enterprise Directory label, continue with Step Tap the label name. The application displays the list of available filters. 3. Tap Search Enterprise Directory. 4. Tap the Search Enterprise Directory field, and type the first few letters of the first name or the last name of the contact. 5. Tap Search. The application displays a list of contacts based on your search criteria. 6. To view the details of a contact, tap the contact. The application displays the screen that includes the enterprise contact details. May 2015 Using Avaya Communicator for iphone 81

82 Using the Contacts tab Adding a contact to your favorites Use this procedure to add an enterprise directory contact on the Client Enablement Services server as your favorite. The application displays the Contacts icon ( ) at the bottom of the screen. Note: You cannot add Microsoft Exchange ActiveSync retrieved contacts to your favorites. 1. Tap the Contacts icon ( ). The application displays the label according to the last filter that you used. If the application displays the Enterprise Directory label, continue with Step Tap the label name. The application displays the list of available filters. 3. Tap Search Enterprise Directory. 4. Tap the Search Enterprise Directory field, and type the first few letters of the first name or the last name of the contact. 5. Tap Search. The application displays a list of contacts based on your search criteria. 6. Tap the contact. The application displays the enterprise contact details. 7. Tap the Favorite icon ( ). The application adds the contact to Favorite Contacts, and the Favorite icon changes to a blue star ( ). Viewing your favorite contacts Use this procedure to view enterprise directory contacts in Favorite Contacts. The application displays the Contacts icon ( ) at the bottom of the screen. Add an enterprise directory contact as your favorite. 82 Using Avaya Communicator for iphone May 2015

83 Managing enterprise directory 1. Tap the Contacts icon ( ). The application displays the label according to the last filter that you used. If the application displays the Favorite Contacts label, you can view your list of favorites. 2. Tap the label name. The application displays the list of available filters. 3. Tap Favorite Contacts. The application displays the Favorites label. 4. To view the details of a contact, tap the contact. The application displays the enterprise contact details. 5. To remove the contact from your favorites, tap the Favorite icon ( ). The application removes the contact from Favorite Contacts, and the Favorite icon changes to a white star ( ). Related Links Adding a contact to your favorites on page 82 Adding an enterprise directory contact to your local contacts Use this procedure to add a corporate directory contact on the Client Enablement Services server to your local contacts. The application displays the Contacts icon ( ) at the bottom of the screen. Note: You cannot add Microsoft Exchange ActiveSync retrieved contacts to your local contacts. 1. Tap the Contacts icon ( ). The application displays the label according to the last filter that you used. If the application displays the Enterprise Directory label, continue with Step 4. If the application displays the Favorite Contacts label, continue with Step Tap the label name. The application displays the list of available filters. 3. Tap Search Enterprise Directory. 4. Tap the Search Enterprise Directory field, and type the first few letters of the first name or the last name of the contact. May 2015 Using Avaya Communicator for iphone 83

84 Using the Contacts tab 5. Tap Search. The application displays a list of contacts based on your search criteria. 6. Tap the contact. The application displays the enterprise contact details. 7. Tap one of the following: Create new contact: Complete the fields, and tap Done. Add to existing contact: Tap the existing contact to which you want to add the enterprise directory contact details. The application adds the details to your local contacts. 84 Using Avaya Communicator for iphone May 2015

85 Chapter 11: Using the History tab History overview The History feature provides detailed information about the following on the device: All calls Missed calls Outgoing calls Incoming calls Voic messages Use the History feature to: View the call log. If you enable Client Enablement Services and log in to Client Enablement Services, the application retrieves all History entries from Client Enablement Services. If you disable Client Enablement Services, the application stores the History entries locally. When you enable Client Enablement Services, the application removes the locally stored History entries. The application displays a maximum of 50 entries in the call log. Make a call to any contact or number in the call log. With EC500, the application keeps a record of all calls made from the application. When using EC500, incoming calls are simply cellular calls to the device. Hence, the application does not display the incoming calls on the History tab when using EC500. Incoming calls only appear in the call logs of the native phone application on the device. History icons Icon Name Missed calls Incoming calls Table continues May 2015 Using Avaya Communicator for iphone 85

86 Using the History tab Icon Name Outgoing calls Voic Viewing the History filter The application displays the History icon ( 1. Tap the History icon ( ). ) at the bottom of the screen. The application displays the label according to the last filter that you used. If you selected All the last time, the application displays the complete recent history. Else, continue with Step Tap the Filter icon ( ). The application displays the list of available filters. 3. Tap All. The application displays the complete recent history. Filtering the History menu Use this procedure to filter the History menu. The application displays the History icon ( ) at the bottom of the screen. 1. Tap the History icon ( ). The application displays the label according to the last filter that you used. 2. Tap the Filter icon ( ). The application displays the list of available filters. 3. Tap the option according to which you want to filter the call logs. The application displays the label according to the option that you select. 86 Using Avaya Communicator for iphone May 2015

87 Viewing the details for a History entry Viewing the details for a History entry Use this procedure to view the details of a call or voice mail stored in History. The application displays the History icon ( ) at the bottom of the screen. 1. Tap the History icon ( ). The application displays the label according to the last filter that you used. If you selected All the last time, continue with Step Tap the Filter icon ( ). The application displays the list of available filters. 3. Tap All. The application displays the complete recent history. 4. To view the details of a call or voice mail, tap the call or voice mail. The application displays the appropriate screen. Making a call from the History screen Use this procedure to make a call from the History screen. The application displays the History icon ( Select the Call Origination option. ) at the bottom of the screen. The administrator must provision the Phone Number field for a contact so that the application displays the Phone icon ( ) for that contact. 1. Tap the History icon ( ). The application displays the label according to the last filter that you used. 2. To view the details of a History entry, tap the entry. 3. Tap the Phone icon ( ). The application dials the number according to the Call Origination option that you select. Related Links Changing the call origination option on page 25 May 2015 Using Avaya Communicator for iphone 87

88 Using the History tab Calling the last dialed number The application displays the Contacts icon ( ) at the bottom of the screen. Select the Call Origination option. 1. Tap the History icon ( ). The application displays the label according to the last filter that you used. If the application displays the Outgoing label or History screen, continue with Step Tap the Filter icon ( ). The application displays the list of available filters. 3. Tap Outgoing. The application displays the list of outgoing calls. 4. Tap the last dialed number. 5. Tap the Phone icon ( ). The application dials the number according to the Call Origination option that you select. Related Links Changing the call origination option on page 25 Viewing the missed call notifications The application displays the missed call events on the notification top bar and the unread missed calls in bold format. The application displays a maximum of 50 missed call events on the notification top bar. The application displays the History icon ( 1. Tap the History icon ( ). ) at the bottom of the screen. The application displays the label according to the last filter that you used. If the application displays the Missed label, you can view the missed call notifications. 2. Tap the Filter icon ( ). The application displays the list of available filters. 88 Using Avaya Communicator for iphone May 2015

89 Listening to a voice mail 3. Tap Missed. The application displays the missed call notifications. Listening to a voice mail The application displays the History icon ( ) at the bottom of the screen. 1. Tap the History icon ( ). The application displays the label according to the last filter that you used. If the application displays the Voic label, continue with Step Tap the Filter icon ( ). The application displays the list of available filters. 3. Tap Voic . The application displays the voice mails. 4. Tap the voice mail that you want to hear. The application displays the Voic screen. 5. (Optional) To play the voice mail using the device speaker, tap the Speaker icon ( ). 6. Tap the Play icon ( ). The application downloads and plays the voice mail. 7. (Optional) To pause the voice mail, tap the Pause icon ( ). Marking a voice mail as read or unread The application displays the History icon ( ) at the bottom of the screen. 1. Tap the History icon ( ). The application displays the label according to the last filter that you used. If the application displays the Voic label, continue with Step Tap the Filter icon ( ). May 2015 Using Avaya Communicator for iphone 89

90 Using the History tab The application displays the list of available filters. 3. Tap Voic . The application displays the voice mails. 4. To mark a message as read or unread, tap the voice mail. The application displays the Voic screen. 5. To mark a voice mail as read, slide unread voic to the left, tap More, and tap Mark as read. 6. To mark a voice mail as unread, slide read voic to the left, tap More, and tap Mark as unread. Adding a contact from the History screen Use this procedure to add a contact for a History entry. The application displays the Create new contact and Add to existing contact options only if a contact does not match a local contact. The application displays the History icon ( 1. Tap the History icon ( ). ) at the bottom of the screen. The application displays the label according to the last filter that you used. 2. Tap the entry that you want to add to your local contacts. The application displays the History screen. 3. Tap one of the following: Create new contact: Complete the fields, and tap Done. Add to existing contact: Tap the existing contact to which you want to add the History entry. The application adds the details to your local contacts. Deleting a History entry Use this procedure to delete an entry from the History screen. The application displays the History icon ( ) at the bottom of the screen. 90 Using Avaya Communicator for iphone May 2015

91 Deleting all History entries Note: If the call logs are unavailable or if you enabled the Client Enablement Services account using the Client Enablement Services screen and cannot connect to Client Enablement Services, then the application does not display the Delete option. 1. Tap the History icon ( ). The application displays the label according to the last filter that you used. 2. Tap the entry that you want to delete, and flick left. The application displays the Delete option. 3. Tap Delete. The application deletes the History call entry. Deleting all History entries Use this procedure to delete all entries from the History screen. The application displays the History icon ( ) at the bottom of the screen. 1. Tap the History icon ( ). The application displays the label according to the last filter that you used. 2. Tap the Filter icon ( ). The application displays the list of available filters. 3. Tap Delete All History. The application displays the confirmation dialog box. 4. Tap Delete. The application deletes all History entries. May 2015 Using Avaya Communicator for iphone 91

92 Chapter 12: Using the Dialpad tab Dialpad overview Use the Dialpad tab to manually dial the number that you want to call. The application uses the Call Origination option that you selected as the default option for all calls that originate from the application. Making a call from the Dialpad tab Select the Call Origination option. 1. Tap the Dialpad icon ( ). 2. Do one of the following: Type the number that you want to call and tap the Call icon ( ). You can also cut and paste a number in the text field. To call the last number that you dialed, tap the Redial icon ( ) and tap the Call icon ( ). Alternatively, if the Dialpad text field is empty and if you tap the Call icon ( ), the application populates the text field with the last number that you dialed. If you tap the Call icon ( ) again, the application dials the number. The application dials the number according to the Call Origination option that you select. 92 Using Avaya Communicator for iphone May 2015

93 Chapter 13: Using the Conversations tab Conversations overview Use the Conversations feature that the Avaya Multimedia Messaging server provides to: Exchange text-based instant messages with other users. Add multiple participants to a conversation. Send and receive photo, audio, video, and generic attachments. View and participate in active conversations from multiple devices. Search for inactive conversations. If you receive private messages in a conversation, the application: Clearly indicates that the message was marked private by the originator. Does not allow you to copy text to the clipboard. Does not allow you to save or share multimedia attachments. In the Conversations tab, the label changes according to your activity. For example, if you are viewing the list of conversations or the list of messages in a conversation. Viewing conversations Use this procedure to see a preview of the text of the last message for each conversation in the conversation list. If the conversation only includes an attachment, the application displays the attachment preview. The application displays the Conversations icon ( You must enable and log in to Avaya Multimedia Messaging. 1. Tap the Conversations icon ( ). ) at the bottom of the screen. May 2015 Using Avaya Communicator for iphone 93

94 Using the Conversations tab The application displays the label according to the last filter that you used. If the application displays the Conversations label, you can view the complete conversations history. Else, continue with Step Tap the Back icon ( ). The application displays the Conversations label. Related Links Logging in to Avaya Multimedia Messaging on page 72 Starting a new conversation Use this procedure to start a new conversation with one or more participants. The application displays the Conversations icon ( ) at the bottom of the screen. If the application loses connectivity to the Avaya Multimedia Messaging server during message composition or while sending a message, the application retains the message in the composition pane. You can retry to send the message after the application connects to the Avaya Multimedia Messaging server. However, if you restart the application, the application does not retain the message in the composition pane. Note: You can search the enterprise directory only if you log in to Client Enablement Services. If Client Enablement Services is unavailable, then you must create the contact locally before you can use that contact for messaging using the Avaya Multimedia Messaging server. You can change tabs and return to the currently in-progress new conversation. You must enable and log in to Avaya Multimedia Messaging. 1. Tap the Conversations icon ( ). The application displays the label according to the last filter that you used. If the application displays the Conversations label, continue with Step Tap the Back icon ( ). The application displays the Conversations label. 3. Tap the New Conversation icon ( ). The application displays the screen from which you can choose contacts for your conversation. 94 Using Avaya Communicator for iphone May 2015

95 Starting a new conversation 4. Select the filter that you want to use to add contacts: Local Contacts Favorite Contacts Search Enterprise Directory 5. (Optional) If you select the Search Enterprise Directory filter, in the Search field, type the first few letters of the first name or the last name of the contact, and tap Search. The application displays the contacts. 6. Tap the option next to the contact name. 7. Tap Next. 8. Tap Add. The application adds the participant to the conversation. 9. (Optional) In the Enter Conversation Subject field, type a subject for the message. 10. Tap Done. 11. In the Enter message field, enter your message. 12. (Optional) If you have enhanced privileges, you can send generic attachments and use the built-in recording feature of the application to attach audio, video, or image files. 13. Tap the Send icon ( ). The application starts a new conversation. Related Links Logging in to Avaya Multimedia Messaging on page 72 Viewing the list of messages in a conversation Use this procedure to view the complete list of messages in a conversation. Opening the list of messages in a conversation automatically displays the most recent messages. You can swipe down to view the older messages in that conversation. The application displays the Conversations icon ( You must enable and log in to Avaya Multimedia Messaging. 1. Tap the Conversations icon ( ). ) at the bottom of the screen. The application displays the label according to the last filter that you used. If the application displays the Conversations label, continue with Step Tap the Back icon ( ). May 2015 Using Avaya Communicator for iphone 95

96 Using the Conversations tab The application displays the Conversations label. 3. To view the complete list of messages in a conversation, tap the conversation. The application displays the list of messages in the conversation. Copying and pasting a text message Enable and log in to Avaya Multimedia Messaging. Open the conversation. 1. Press and hold the text message that you want to copy. 2. Tap Copy. 3. Press and hold the Enter message field. If you typed some text in the Enter message field, you can press and hold at the cursor location. 4. Tap Paste. The application pastes the text message. Opening a web address link from a message Enable and log in to Avaya Multimedia Messaging. Open the conversation. Use this procedure to open a web address link that you receive as a message in a conversation. Note: If your device does not have a web browser, the web address does not appear as a link in the message. Tap the web address link. The web address opens in the default web browser. 96 Using Avaya Communicator for iphone May 2015

97 Starting a new conversation Dialing a phone number from a message Enable and log in to Avaya Multimedia Messaging. Open the conversation. Use this procedure to dial a phone number that you receive as a message in a conversation. 1. Tap the phone number link. The application displays the Dialpad screen and populates the phone number in the text field. 2. Tap the Call icon ( ). The application dials the number according to the Call Origination option that you select. Marking all messages as read The application automatically marks the messages that you view as read including on other devices if applicable. Use this procedure only if you want to mark all messages as read in a conversation without you viewing all unread messages. The application displays the Conversations icon ( You must enable and log in to Avaya Multimedia Messaging. 1. Tap the Conversations icon ( ). ) at the bottom of the screen. The application displays the label according to the last filter that you used. If the application displays the Conversations label, continue with Step Tap the Back icon ( ). The application displays the Conversations label. 3. To mark all messages as read in a conversation, tap the conversation. The application displays the list of messages in the conversation. 4. Tap the Menu icon ( ). The application displays the CONVERSATION OPTIONS screen that includes the list of actions that you can perform. May 2015 Using Avaya Communicator for iphone 97

98 Using the Conversations tab 5. Tap Mark All as Read. The application marks all messages as read. Adding attachments to a conversation Use this procedure to add attachments to a conversation. If you are on a VoIP call, you must wait for the VoIP call to end before you can use the built-in recording feature of the application to attach audio, video, or image files. You must enable and log in to Avaya Multimedia Messaging. 1. Open the conversation to which you want to add an attachment. 2. Tap the Attachment icon ( ). The application displays the Send Media dialog box. 3. Tap one of the following options: Audio: Record an audio message and attach the audio message. Video: Capture a video and attach the video. Photo: Click a photo and attach the photo. Camera Roll: Attach a file from your gallery, music player, photos, or other available applications. The application adds the attachment to the conversation. 4. Tap the Send icon ( ). The application sends the attachment to the participants. Viewing attachments Use this procedure to view the attachments that you receive as part of a conversation. The attachment might be a photo, video, audio file, or generic attachment. The badge count on a conversation indicates how many new and unread messages are in that conversation. The application displays a blue paperclip icon for conversations to indicate the presence of new and unread messages that include attachments. Enable and log in to Avaya Multimedia Messaging. Open the conversation. 98 Using Avaya Communicator for iphone May 2015

99 Starting a new conversation Do one of the following: To view a photo, tap the photo. To view a video, tap the video. To listen to an audio file, tap the audio file. To view a generic attachment, tap the attachment. The application displays or plays the attachment. Viewing the participant list in a conversation Use this procedure to view the participant list in a conversation. The application displays the Conversations icon ( You must enable and log in to Avaya Multimedia Messaging. 1. Tap the Conversations icon ( ). ) at the bottom of the screen. The application displays the label according to the last filter that you used. If the application displays the Conversations label, continue with Step Tap the Back icon ( ). The application displays the Conversations label. 3. To view the participant list in a conversation, tap the conversation. The application displays the list of messages in the conversation. 4. Tap the Menu icon ( ). The application displays the CONVERSATION OPTIONS screen that includes the list of actions that you can perform. 5. Tap View Participant List. The application displays the Participants screen that includes the list of participants. 6. (Optional) You can add participants to a conversation if you want. Adding participants to a conversation Enable and log in to Avaya Multimedia Messaging. May 2015 Using Avaya Communicator for iphone 99

100 Using the Conversations tab Open the conversation. 1. Tap the Menu icon ( ). The application displays the CONVERSATION OPTIONS screen that includes the list of actions that you can perform. 2. Tap Add Participant. The application displays the screen from which you can choose contacts for your conversation. 3. Select the filter that you want to use to add contacts: Local Contacts Favorite Contacts Search Enterprise Directory 4. (Optional) If you select the Search Enterprise Directory filter, in the Search field, type the first few letters of the first name or the last name of the contact, and tap Search. The application displays the contacts. 5. Tap the option next to the contact name. 6. Tap Next. 7. Tap Add. The application adds the participant to the conversation. Viewing the details screen of a participant in a conversation Use this procedure to view the details screen of a participant in a conversation. You can use the details screen to call or the participant and also add the participant to your Favorite Contacts list. Enable and log in to Avaya Multimedia Messaging. Open the conversation. Ensure that the sender of the message is in your Local Contacts list. In a conversation, next to a message sent by a participant, tap the Avatar icon ( ). The application displays the details screen of the participant. 100 Using Avaya Communicator for iphone May 2015

101 Starting a new conversation Adding a participant of a conversation to Favorite Contacts Enable and log in to Avaya Multimedia Messaging. Open the conversation. Ensure that the sender of the message is in your Local Contacts list. 1. In a conversation, next to a message sent by a participant, tap the Avatar icon ( ). The application displays the details screen of the participant. 2. Tap the Favorite icon ( ). The application adds the contact to Favorite Contacts, and the Favorite icon changes to a blue star ( ). Making a call to a participant of a conversation Enable and log in to Avaya Multimedia Messaging. Open the conversation. Ensure that the sender of the message is in your Local Contacts list. 1. In a conversation, next to a message sent by a participant, tap the Avatar icon ( ). The application displays the details screen of the participant. 2. Tap the Phone icon ( ). The application dials the number according to the Call Origination option that you select. Sending an to a participant of a conversation Enable and log in to Avaya Multimedia Messaging. Open the conversation. Ensure that the sender of the message is in your Local Contacts list. 1. In a conversation, next to a message sent by a participant, tap the Avatar icon ( ). The application displays the details screen of the participant. May 2015 Using Avaya Communicator for iphone 101

102 Using the Conversations tab 2. In the area, tap the icon ( ). The application displays the New Message screen. If you have more than one client installed on the device, the application displays the Complete action using dialog box. 3. (Optional) Tap one of the available options. The application displays the screen according to your selection. 4. Complete the fields, and tap the appropriate option to send the . The application sends the . Leaving a conversation Enable and log in to Avaya Multimedia Messaging. Open the conversation. 1. Tap the Menu icon ( ). The application displays the CONVERSATION OPTIONS screen that includes the list of actions that you can perform. 2. Tap Leave Conversation. On the Conversations screen, the application removes the conversation that you left. Searching for a conversation Use this procedure to search for a conversation. The application displays the Conversations icon ( You must enable and log in to Avaya Multimedia Messaging. 1. Tap the Conversations icon ( ). ) at the bottom of the screen. The application displays the label according to the last filter that you used. If the application displays the Conversations label, continue with Step Tap the Back icon ( ). 102 Using Avaya Communicator for iphone May 2015

103 Searching for a conversation The application displays the Conversations label. 3. Tap the Search icon ( ). 4. In the Search All text field, type the first few letters of the participants or the messages in the conversation. 5. Tap Search. The application displays the messages in your conversations that match the search criteria. May 2015 Using Avaya Communicator for iphone 103

104 Chapter 14: Managing calls Calls overview Use the application to make and receive calls. The application makes calls using any of the services that you configure using the Call Origination option. The services include: EC500 Client Enablement Services VoIP Emergency calls Do not use Avaya Communicator to make emergency calls. Avaya recommends that you check the product documentation that accompanies your mobile device to learn about the emergency calling features available on your device. If you have any questions or concerns, contact your support team. Active VoIP calls You can do the following during an active call: Hold and resume the call. Use the keypad. Mute and unmute the call. Use the speakerphone. Add a call. End the call. Open the Collaboration Agent application. Transfer a call. Start a conference call. 104 Using Avaya Communicator for iphone May 2015

105 Making a call Note: You cannot use Avaya Communicator for iphone to make VoIP calls when the cellular or native call is active. You must end the cellular or native call before making VoIP calls. If you are on a VoIP call and you receive a cellular call, the VoIP call automatically goes on hold before you answer the cellular call. You must have two calls on your mobile device to make a conference call or call transfer. You cannot make a second call when you are on a conference call or call transfer. Making a call You can make a call using any of the following tabs in the application: History Contacts Dialpad Conversations The application makes calls using any of the services that you configure: EC500 Client Enablement Services VoIP You might use applications such as Skype or Viber for VoIP calls. If you are on such a VoIP call and use the application to make a call, the application might display an error message. You see the error message if the application cannot get audio resources to support the outgoing call. Select the Call Origination option. To make a call: From any of the screens in the History and Contacts tabs, tap the Phone icon ( ). From the Dialpad tab, type the number that you want to call and tap the Call icon ( ). From the Conversations tab, tap the Avatar icon ( ) next to a message of a participant and tap the Phone icon ( ). The application dials the number according to the Call Origination option that you select. Related Links Changing the call origination option on page 25 May 2015 Using Avaya Communicator for iphone 105

106 Managing calls Putting an active call on hold While on an active call, tap the Hold icon ( ). The application puts the call on hold, and the icon changes to Resume ( ). As the call enters the Hold state, the Call Timer text changes to red font and the time starts from zero. The Call Timer tracks the time spent on the call in the Hold state. Resuming an active call from hold Put the active call on hold. While on an active call, tap the Resume icon ( ). The application resumes the call, and the icon changes to Hold ( ) As the call enters the Resume state, the Call Timer text changes to the default font. The Call Timer displays the entire call duration including the time spent in the Hold state. Related Links Putting an active call on hold on page 106 Making a VoIP call while on a VoIP call You might use applications such as Skype or Viber for VoIP calls. If you are on such a VoIP call and use the application to make a call, the application might display an error message. You see the error message if the application cannot get audio resources to support the outgoing call. Select VoIP as the Call Origination option. You must be on an active VoIP call. 1. While on the active call, tap X Calls. X is the number of calls. 2. Tap + new call. 106 Using Avaya Communicator for iphone May 2015

107 Making an EC500 or Client Enablement Services call while on a VoIP call The application displays the Dialpad tab. 3. Type the number that you want to call. 4. Tap the Call icon ( ). The application dials the number and puts the active call on hold. Also, the call counter on the Dialpad tab increases by one and displays X+1 Calls. Related Links Changing the call origination option on page 25 Making an EC500 or Client Enablement Services call while on a VoIP call You might use applications such as Skype or Viber for VoIP calls. If you are on such a VoIP call and use the application to make a call, the application might display an error message. You see the error message if the application cannot get audio resources to support the outgoing call. You must be on an active VoIP call. 1. While on the active call, tap X Calls. X is the number of calls. 2. Select the Call Origination option that you want to use. 3. Tap + new call. The application displays the Dialpad tab. 4. Type the number that you want to call. 5. Tap the Call icon ( ). The application dials the number and puts the active call on hold. Also, the call counter on the Dialpad tab increases by one and displays X+1 Calls. Related Links Changing the call origination option on page 25 May 2015 Using Avaya Communicator for iphone 107

108 Managing calls Navigating between calls Use this procedure to navigate between the active call and the on-hold calls. Multiple calls must be in progress. 1. On the Dialpad tab, tap X Calls. X is the number of calls. 2. Do one of the following: Tap an On Hold call. Tap the active call. The application displays the On Hold call or the active call. Using the keypad while on an active call Use the keypad to enter any DTMF inputs during a call. For example, to interact with a conference bridge or an Interactive Voice Response (IVR) system. While on an active call, tap the Keypad icon ( ). The application displays the keypad. Muting an active call While on an active call, tap the Mute icon ( ). The application mutes the microphone. 108 Using Avaya Communicator for iphone May 2015

109 Unmuting an active call Unmuting an active call Mute the microphone. While on an active call, tap the Unmute icon ( ). The application unmutes the microphone. Related Links Muting an active call on page 108 Using the speakerphone and the Bluetooth headset Turn on the Bluetooth setting on the device. Pair the Bluetooth headset with the device by following the instructions of the Bluetooth manufacturer. The Bluetooth headset must support the Synchronous Connection-Oriented (SCO) profile, which you can use so that car hands-free kits can communicate with devices in the car. The Bluetooth and the speakerphone settings that apply to the device are not call specific. Hence, if you change the speakerphone or the Bluetooth setting on one call, the setting applies to all calls. If you want to use the earphone, you must connect the headset to the device. To change between the earphone and the speakerphone or the Bluetooth headset, use this procedure. 1. To use the speakerphone, tap the Speaker icon ( ). 2. To use the Bluetooth headset, tap the Headset icon ( ). Opening the Avaya Web Collaboration Agent application If you are a part of an Avaya Aura Conferencing active conference call that includes webcollaboration, Avaya Communicator for iphone detects the web-collaboration session. Use this procedure to open the Collaboration Agent application. For more information about using the Collaboration Agent application, see Using Avaya Web Collaboration Agent for iphone app. May 2015 Using Avaya Communicator for iphone 109

110 Managing calls Install the Collaboration Agent application on the device. You must be on an active conference call. While on an active conference call, tap the Web Collab icon ( ). The device displays the Collaboration Agent application. Incoming call notifications You can set the notification preferences by using the device settings. By default, the settings for badges, sounds, and banners are enabled for all applications that you install on the device. If you receive an incoming call when you lock the device and the application is running in background, the application displays a notification. To view the options to dismiss the notification, decline the call, and answer the call, swipe to the left. To open the application and answer the call, swipe to the right. To unlock your device, you might need to enter your passcode or perform a finger print scan. In the banner style notification, if you tap the banner, the device connects you to the call and opens the application. Additionally, you can drag the grip on the notification downwards to view the options to answer and decline a call. In the alert style notification, you can view the options to dismiss and view additional options for the incoming call. Additional options include a detailed alert with options to open the application, answer the call, and decline the call. Receiving a call If the device is locked when you receive a call, the application does not unlock the device when you answer the call. To receive an incoming call, tap Answer. You can also decline an incoming call. 110 Using Avaya Communicator for iphone May 2015

111 Answering an incoming call while on a call Answering an incoming call while on a call You must be on an active call. The application alerts you with an audio beep for waiting calls. You might use applications such as Skype or Viber for VoIP calls. If you are on such a VoIP call and use the application to answer an incoming call, the application might display an error message. You see the error message if the application cannot get audio resources to support the incoming call. If you receive an incoming call while on the active call, tap Answer. The application puts the active call on hold and you can start speaking on the new active call. You can also decline an incoming call while on a call. The application does not put the active call on hold. Viewing the call quality statistics Use this procedure to know the call quality statistics, such as audio codec, round trip time, media encryption time, packets received, and packets transmitted. You must be on an active call. 1. While on the active call, tap Features. The application displays additional options. 2. Tap Call Statistics. The application displays the call quality statistics for that call. Starting a conference call Multiple calls must be in progress. May 2015 Using Avaya Communicator for iphone 111

112 Managing calls 1. While on the active call, tap Features. The application displays additional options. 2. Tap Merge. 3. Choose a call to merge. The application starts the conference call. Ending a call While on an active call, tap the End Call icon ( ). The application ends the active call. Transferring calls Transferring a call Multiple calls must be in progress. 1. While on the active call, tap Features. The application displays additional options. 2. Tap Transfer. 3. Choose a call to transfer. The application transfers the call. 112 Using Avaya Communicator for iphone May 2015

113 Transferring calls Moving an active call from your deskphone to a VoIP call on your mobile phone Use this procedure to move an active call from your deskphone to a VoIP call on your mobile phone. You might want to do this when you are in the coverage area of a VoIP network. Ensure that the administrator configured your device for Multi Device Access (MDA). Make a call from your deskphone. Enable and log in to the VoIP service. 1. On the Dialpad tab, tap X Calls. X is the number of calls. 2. Tap the Call icon ( ). The application connects you to the VoIP call. Related Links Logging in to VoIP on page 63 Transferring an active EC500 cellular call to a VoIP call Use this procedure to transfer an active EC500 cellular call to a VoIP call. You might want to do this when you are in the coverage area of a VoIP network. Ensure that the administrator maps your extension with your cellular number. Make an EC500 cellular call. Enable and log in to the VoIP service. 1. On the Dialpad tab, tap X Calls. X is the number of calls. 2. Tap the Call icon ( ). The application connects you to the VoIP call and drops the EC500 cellular call. Related Links Logging in to VoIP on page 63 May 2015 Using Avaya Communicator for iphone 113

114 Managing calls Transferring an active VoIP call to an EC500 cellular call Use this procedure to transfer an active VoIP call to an EC500 cellular call when you are moving out of the coverage area of a VoIP network. Ensure that the administrator maps your extension with your cellular number. Ensure that the administrator configured the Extend Call feature button on Communication Manager for your extension. Make a VoIP call. 1. Tap Extend call. The application displays the Extend call dialog box. 2. Tap Answer. The application drops the VoIP call when you accept the EC500 cellular call. Joining active calls between MDA endpoints Use this procedure to join active calls between multiple MDA endpoints. An incoming call on your extension number alerts all devices, and you can answer the call from any device. For example, your devices might have Avaya Communicator for Android, ipad, iphone, and Windows, and you log in using the same account on all these devices. Ensure that the administrator configured your device for Multi Device Access (MDA). 1. On Avaya Communicator for iphone, start an active VoIP call. 2. On a different device on which you have an Avaya Communicator application, go to the Dialpad tab and tap X Calls. X is the number of calls. 3. Tap the Call icon ( ). The application connects you to the VoIP call. 114 Using Avaya Communicator for iphone May 2015

115 Transferring calls Transferring a call from the deskphone to the mobile phone Use this procedure to transfer an active conversation from your deskphone to your mobile phone. 1. On your deskphone, press the Line/Feature button next to Extend Call. In a few seconds, your mobile phone rings. 2. To continue the conversation on your mobile phone, tap Answer. Do not end the call on your deskphone until you have successfully answered the call on your mobile phone. Transferring a call from the mobile phone to the deskphone Use this procedure to transfer the EC500 call that you answered on your mobile phone to your deskphone. 1. On your deskphone, press the Line/Feature button next to the phone call. The deskphone displays the Telephone icon next to the active line appearance key. 2. Press the Line/Feature button next to the Telephone icon. 3. Answer the call on your deskphone. Do not end the call on your mobile phone until you have successfully answered the call on your deskphone. May 2015 Using Avaya Communicator for iphone 115

116 Chapter 15: Troubleshooting Avaya Communicator for iphone Configuring verbose logging Use this procedure to configure verbose logging so that the application can capture detailed logs for use by support personnel. Caution: The verbose logging setting might have an impact on the performance of the device. Hence, you must enable this option only when requested by support personnel and disable this option when you do not need to capture detailed logs. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Support. The application displays the Support screen. 2. To enable verbose logging, tap the Verbose Logging switch. The application captures detailed logs for use by support personnel. 3. Tap Done. The application saves the setting. Sending log files to support Set up an account on your mobile device. 1. From Avaya Communicator for iphone, tap the menu icon ( ) and then tap Settings > Support. The application displays the Support screen. 116 Using Avaya Communicator for iphone May 2015

117 Troubleshooting warning messages 2. Tap Report a problem. 3. (Optional) Provide more information as applicable. 4. Tap Send. The application sends the log files to the support address. Troubleshooting warning messages If the application cannot connect to a server, the application displays a warning icon ( ) at the top of the screen. 1. Tap the warning icon ( ). The application displays a detailed warning message. 2. Tap the message. 3. Correct the error if you can. Else, tell the administrator. Troubleshoot presence issues If I set my presence status to Automatic, my presence status always displays as Offline Avaya Communicator for iphone uses Client Enablement Services for presence. Client Enablement Services has a limitation that it does not automatically publish Available for mobile endpoints. If you set your presence status to Automatic, to see your own presence change from Offline to Available, you must log in with another presence capable client. The presence status of that client triggers an update to your presence status. Alternatively, you can manage your presence manually and set your status to Available, as you want. If I am on a VoIP or EC500 or Client Enablement Services call, my presence status does not display as Busy Presence status updates as the result of being on a call, also known as Telephony Presence, require the appropriate Avaya Aura configuration by your administrator. If you do not see your presence status update while on a call, contact your administrator to determine if you have the necessary configuration for this feature. May 2015 Using Avaya Communicator for iphone 117

118 Troubleshooting Avaya Communicator for iphone MDA error messages If the administrator does not configure the Max. Simultaneous Devices field on System Manager and if you use another device to log in to the application using the same extension, the application displays the Login Failed dialog box. The dialog box includes the You have been logged off. Another device has connected using this extension. message. If the administrator configures the Max. Simultaneous Devices field on System Manager and if you exceed the usage limit, the application displays the Login Failed dialog box. The dialog box includes the This Extension has reached the maximum number of devices. message. If the application displays the above error messages, inform the administrator. Receive two call notifications for an incoming call Condition For an incoming call, I receive two call notifications. One notification over Wi-Fi or SIP and the other notification over GSM. Solution 1. The administrator must configure the Extend Call button on Communication Manager. 2. The administrator must enable the EC500 status for the station on Communication Manager. 118 Using Avaya Communicator for iphone May 2015

119 Appendix A: Dial plan diagram If you dial a number and the Dialing Rules switch is enabled, the application performs various checks on the dialed number before sending the modified number to the PBX. Note: The dialing rules do not apply to the EC500 FNEs. May 2015 Using Avaya Communicator for iphone 119