Wireless Print 3.0. User Manual. MAC and Windows OS WP30MWUM_103

Transcription

1 Wireless Print 3.0 MAC and Windows OS User Manual WP30MWUM_103

2 TABLE OF CONTENTS Important Notices... 4 Product Development... 4 Operating Systems... 4 Product Development... 4 ILS Products... 4 Version/Enhancement Support... 4 SAM Wireless Print Overview... 5 SAM Wireless Print Components... 6 SmartServer Overview and Install... 6 Wireless Print Agent Overview (MAC OS)... 7 Configuring the Clntinfo.plist file on the local SAM Wireless Print Agent... 7 Installing the SAM Wireless Print Agent (MAC Wireless User Component)... 8 How to Print (MAC Wireless User Component ) Wireless Print Agent Overview (WINDOWS OS) Installing the SAM Wireless Print Agent (Wireless User Component) How to Print (Windows Wireless User Component ) PAYMENT METHODS Print Release Station with Jamex Coin Box Print Release Station with ITC Coin Box Payment Methods Configuring Print Release Station Print Release Station Configuration Screen Close the Print Release Station Application Releasing A Document Uninstalling the SAM Wireless Print Agent (WINDOWS OS) Check Out These Other Comprise Solutions! Sales: Comprise Technologies, Inc 2013 Customer Support:

3 TOP 5 THINGS THAT CAN IMPACT COMPRISE PRODUCTS! 1. ILS UPGRADES/MIGRATIONS Please give us at least 2 weeks notice before you upgrade or migrate your ILS product and/or ACS Server. We use that time to prepare your Comprise Products and to ensure that your patron services are not impacted by the change. 2. INTERNET PROVIDER/NETWORK CONFIGURATION When you change your Internet Service Provider your external IP address in most cases will also change. In most cases we use the IP Address to access your server for in-depth technical support issues and for upgrades. In some cases, for larger library systems, changing your ISP causes your IP Range to change which will impact patron services. Network changes can also have a dramatic impact on Comprise Products. IP Ranges, routing tables, etc. all must be configured with Comprise Products in mind. If you think your major network configuration change might have an effect, it probably will. Please call us to schedule an appointment to make sure everything runs smoothly. 3. HARDWARE Hardware changes refers to many things, but specifically, let us know before you change your firewall, filter appliance, printers, or copy controllers to ensure your change goes smoothly. 4. OPERATING SYSTEM/APPLICATION/INTERNET BROWSER As with any software, changes to the operating system on your patron and staff computers will have an effect on your Comprise Products, and in particular Internet Browser will impact SAM. Please give us a call to find out before attempting any major operating system or software changes or upgrades. 5. STAFF TRAINING We find that many issues result from staff not being completely confident when the initial training is over or that there has been a significant staff turn-over since the product was installed. We offer remote training and in some cases will come on-site when training is necessary. In most cases training is offered at no cost! Please contact Customer Support to schedule an appointment. Look for my picture to highlight important points! Comprise Technologies, Inc 2013 Customer Support:

4 IMPORTANT NOTICES PRODUCT DEVELOPMENT Comprise pursues a policy of ongoing product development. Release product version may vary from description herein. Comprise reserves the right to modify and or discontinue product features at any time without advance notice. OPERATING SYSTEMS Not all product features function with or are applicable to all Microsoft Windows Operating Systems. Please consult your Comprise Representative for further details regarding specific features and your operating system. PRODUCT DEVELOPMENT Not all hardware features may be implemented or applicable to all installations. Please contact your Comprise Representative for more information. ILS PRODUCTS Comprise product documentation describes what our product(s) are capable of doing. However, different ILS products provide more or less support for these capabilities. Please consult your Comprise Representative for further details regarding specific features and your ILS Product. VERSION/ENHANCEMENT SUPPORT Comprise product versions are released to be backward compatible with earlier versions. With each new release Comprise provides support for that product version, plus the then current release in general distribution. Older versions will not be supported. Custom enhancement requests will not be distributed unless the newest version of the product is currently installed. 4 Comprise Technologies, Inc 2013 Customer Support:

5 SAM WIRELESS PRINT OVERVIEW Thank you for purchasing SAM Wireless Print. By purchasing this solution you are capitalizing on your investment in SAM and wireless access. SAM s Wireless Print technology allows patrons and visitors to print from their wireless MAC laptops directly to a Print Release Station. With SAM Wireless Print, you have the ability to charge separate prices for color and B/W documents as well as offer a set number of free pages per day. SAM Wireless Print is compatible with MAC and Windows Operating Systems. To print from a MAC laptop, users download the SAM Wireless Print Agent from your website, and then login with their Card Number and PIN. When activated, the Wireless Print Agent installs a printer named Wireless Printer. The patron will need to submit any jobs they wish to print at the Library to this Wireless Printer. Documents are delivered to your Print Release Station where patrons can login, pay for printing, and collect their document. From the Print Release Station, users are required to log in with a Card Number and PIN or visitor card to retrieve their document. After logging in, patrons and visitors can choose which documents they would like to print. Users can pay for these print jobs by using their SAM Account, by COD, or through optional pay station hardware. Users can only view and print their own documents. Comprise Technologies, Inc 2013 Customer Support:

6 SAM WIRELESS PRINT COMPONENTS The SAM Wireless Print solution consists of four components: 1. SmartServer (SAM Server) 2. Wireless Access Point (802.11x) 3. SAM Wireless Print Agent (MAC Laptop) 4. Print Release Station with Adobe Reader installed Adobe Reader needs to be installed on the Print Release Station for optimal Wireless Print functionality. SMARTSERVER OVERVIEW AND INSTALL All Comprise products are designed to work together from a SmartServer supported by a single SQL database. This approach enables our customers to efficiently maintain the system and leverage their investment in any one product through the purchase of another compatible offering from Comprise. The SmartServer (SAM Server) component of SAM Wireless Print is configured by Comprise prior to setting up your Print Release Station and making the SAM Wireless Print Agent available to your wireless users. Wireless laptops and Print Release Station PCs must have two-way communication with the SmartServer on FTP port 21, FTP port 1022, and HTTP port 80. For further information about setting up the SmartServer for Wireless Print, please contact your Comprise Project Manager. 6 Comprise Technologies, Inc 2013 Customer Support:

7 WIRELESS PRINT AGENT OVERVIEW (MAC OS) The SAM Wireless Print Agent allows patrons and visitors to print from their wireless MAC laptops directly to a Print Release Station. CONFIGURING THE CLNTINFO.PLIST FILE ON THE LOCAL SAM WIRELESS PRINT AGENT Follow these steps to modify the Clntinfo.plist file: 1. Finder / Application / Print Control 2. Right click Print Control 3. Select Show Package Contents 4. Double click Contents 5. Double click Resources 6. Double click Clntinfo.plist and change the following entries: a. Below: <key>location<key> Change: <string>(insert Zone ID i.e. HPL) b. Below: <key>webserver<key> Change: <string>(insert WebServer IP i.e ) c. Below: <key>ftpport<key> Change: <string>(insert FtpPort i.e. 1022) Comprise Technologies, Inc 2013 Customer Support:

8 INSTALLING THE SAM WIRELESS PRINT AGENT (MAC WIRELESS USER COMPONENT) Before wireless users will be able to print, they must execute these instructions on their MAC laptop: 1. Download the SAM Wireless Print Agent from the library s website or other location provided by the library. Users can also execute the Print Agent directly from the website, depending on their browser. 2. The PrintControlPackage Installer will install the software along with the appropriate drivers. 3. Enter the Name and Password and click [Install Software] to install or click [Cancel] to cancel the install process. 8 Comprise Technologies, Inc 2013 Customer Support:

9 4. A confirmation window will display after the installation completes successfully. 5. A Help window is provided for your reference. 6. To launch the Wireless Print application, from Finder, go to Applications, and launch PrintControl. 7. The Print Session window will appear on the bottom right corner of the Desktop. The status will display Disconnected. Click [Start Print Session] to begin wireless print session. Comprise Technologies, Inc 2013 Customer Support:

10 8. To login, enter Card Number and Pin and click [OK]. 9. Wireless Printing Loading window will flash on screen. 10. Once connected, the Status will change to Connected. 10 Comprise Technologies, Inc 2013 Customer Support:

11 HOW TO PRINT (MAC WIRELESS USER COMPONENT ) Printing with the Wireless Print Agent is very simple and no different than printing in Windows. 1. When ready to print, click [File] then select Print as in any standard Windows Application. 2. Select the Wireless Printer and click [Print]. Comprise Technologies, Inc 2013 Customer Support:

12 3. The job is then sent to the SmartServer where it is held until the user releases it at the Print Release Station. 4. A confirmation box displays when the job has been successfully sent to the Print Release Station. 5. Please note: Document Name and JOB_ID will help identify the print job at the Print Release Station. If the print job fails, the error box will be displayed. 12 Comprise Technologies, Inc 2013 Customer Support:

13 6. To end wireless print session, click [Terminate Print Session]. Comprise Technologies, Inc 2013 Customer Support:

14 WIRELESS PRINT AGENT OVERVIEW (WINDOWS OS) The SAM Wireless Print Agent allows patrons and visitors to print from their wireless Windows laptops directly to a Print Release Station. INSTALLING THE SAM WIRELESS PRINT AGENT (WIRELESS USER COMPONENT) Before wireless users will be able to print, they must execute these instructions on their Windows laptop: 11. Download the SAM Wireless Print Agent from the library s website or other location provided by the library. Users can also execute the Print Agent directly from the website, depending on their browser. 12. Launch the PrintControl.exe to install the appropriate drivers. 13. Setup Virtual Printer window will appear on the screen. 14 Comprise Technologies, Inc 2013 Customer Support:

15 14. After installation completes, the Print Session window will appear on the bottom right corner of the Desktop. The status will display Currently not connected. Click [Start Print Session] to begin wireless print session. 15. To login, enter Card Number and Pin. Then select the appropriate Zone in the Where would you like to Print? option and click [OK]. 16. Wireless Printing Loading window will flash on screen. 17. Once connected, the Print Session status will change to Currently connected. Comprise Technologies, Inc 2013 Customer Support:

16 HOW TO PRINT (WINDOWS WIRELESS USER COMPONENT ) Printing with the SAM Wireless Print Agent is very simple and no different than printing in Windows. 7. When ready to print, click [File] then select Print as in any standard Windows Application. 8. Select the Wireless Printer and click [Print]. 9. The job is then sent to the SmartServer where it is held until the user releases it at the Print Release Station. 16 Comprise Technologies, Inc 2013 Customer Support:

17 10. A confirmation box displays when the job has been successfully sent to the Print Release Station. 11. At this point, the print job(s) can be released and printed from the Print Release Station. If the print job fails, the error box will be displayed. Comprise Technologies, Inc 2013 Customer Support:

18 PAYMENT METHODS In addition to a choice of print modes, SAM allows the library a choice of various print payment methods: Print on Credit against a library established credit limit. This method (which is not practical in the absence of SAM) allows users to pay after they print but holds the library s exposure for unpaid print to a finite amount (maybe $5.00) per user. Once a user prints to the credit threshold, SAM automatically terminates his/her print privileges until previous print charges are paid. Print on Credit reduces staff involvement with print charges by allowing users the convenience of fewer but larger print pay transactions. (Only available for Print Express.) Pre-Pay Deposit is a deposit that is managed in the SAM database. This method requires that users pre-pay money into their SAM print account. Payment for print is automatically charged against the user account balance within SAM. Should the library specify Pre-Pay Deposit for the payment of print charges, SAM features a staff payment module within the SAM web-interface through which staff can add cash value to user accounts. (Available for Print Express and Print Release Station.) Cash on Demand (COD) utilizes pay-station hardware that requires users to deposit cash or coins sufficient to pay for their print charges and then returns change at the end of use. (Only available for Print Release Station.) Print Express Print Release Print on Credit YES NO Pre-Pay Deposit YES YES Cash on Demand NO YES PRINT RELEASE STATION WITH JAMEX COIN BOX To configure the Print Release Station with a Jamex Coin Box, modify the CBType= setting in the clntinfo.ini file of the Print Release Station as follows: PRINT RELEASE STATION WITH ITC COIN BOX To configure the Print Release Station with an ITC Coin Box, modify the CBType= setting in the clntinfo.ini file of the Print Release Station as follows: 18 Comprise Technologies, Inc 2013 Customer Support:

19 PAYMENT METHODS SAM Wireless Print allows the library a choice of payment methods which can be used independently or combined. Library policy in most cases dictates how money will be accepted for printing. Money On Account (SAM Account) This method requires that patrons deposit money into their SAM Account prior to printing. Payment for print is automatically charged against the patron account balance, within SAM, at the time their document is printed from the Print Release Station. If the library decides to go with the Pre-Pay Deposit method, SAM features a staff payment module that staff members can use to add cash value to SAM Accounts. The staff payment module is conveniently located on the SAM Web-Interface. Comprise also offers the Library Payment Center as an add-on purchase (shown right). This device enables anyone to make self-service payments and purchases without any staff involvement. It fully automates the handling of bills, coins, and bankcards, and return change for unspent funds. Use it to let patrons or visitors pay for fines, print, copy, or other charges. Pay As You Print (Pay Station Hardware shown left) This method allows patrons to pay for their print charges at the Print Release Station using pay-station hardware. This hardware requires patrons to deposit cash or coins sufficient to pay their total print charges and returns unused coins when printing is complete. Print Credit Limit Combining Payment Methods The Print Credit Limit method, which is not practical in the absence of SAM, allows patrons to pay after they print. This method holds the library s exposure for unpaid print to a fixed amount per patron. Once a patron reaches the credit limit, SAM automatically terminates his/her print privileges until previous charges are paid. It can reduce staff involvement with print charges by allowing patrons the convenience of fewer but larger print pay transactions. SAM Wireless Print is flexible enough to support multiple payment methods at once. For example, library patrons can use their SAM Account, while visitors can use pay-station hardware to pay for their documents. Patrons can also use pay-station hardware at the Print Release Station if they run out of money on their SAM Account. Comprise Technologies, Inc 2013 Customer Support:

20 CONFIGURING PRINT RELEASE STATION The Print Release Station operates on a dedicated computer. Users simply enter a card number and PIN to review and print their documents from a wireless PC. They will only see their own documents and can choose to print or delete print jobs. All undeleted documents remain at all the Print Release Station until they are cleared by a staff member, or when PC reboots at the end of the day. On the Print Release Station, navigate to the C:\Sam directory. To set the price per page: 1. Within the Sam directory, open the clntinfo.ini file. 2. Under the [PrintSettings] section, set the price (in cents) for the appropriate printer. 3. For Black and White Printer, modify BWPrice= 4. For Color printer, modify ColorPrice= 20 Comprise Technologies, Inc 2013 Customer Support:

21 PRINT RELEASE STATION CONFIGURATION SCREEN To access the Print Release Station Configuration Screen: 1. From the main Print Release Station screen, press Ctrl+S 2. Enter the Password when prompted. 3. Click [OK]. This will open the Print Release Station Configuration screen. Select the appropriate features to be enabled at the Print Release Station from the configuration Screen. Use SAM Database Money: When a coin box is attached to the Print Release Station, a. If this box is checked, SAM account funds will be used for print charges. b. If this box is not checked, patrons will be required to deposit sufficient funds in the coin box for print charges. Enable Clean Print Jobs pop up: Select to enable a message pop up for confirmation to clear all printed jobs when the Print Release Station application is started. Require PIN to release documents: Select to require patrons to enter PIN to release print jobs. [Terminate Print Release Station] Click to close the Print Release Station application. [Upload Printer Drivers] Click to upload Printer Drivers from the server. Password: Enter the Password required to access the Print Release Station Configuration screen. [OK] Accept / Save changes. [Cancel] Cancel changes. CLOSE THE PRINT RELEASE STATION APPLICATION To close the Print Release Station application, click [Terminate Print Release Station] from the Print Release Configuration screen. Comprise Technologies, Inc 2013 Customer Support:

22 RELEASING A DOCUMENT When the wireless user is ready to pay for and print their document(s), they must log into the Print Release Station. 1. Enter the Card Number and PIN. Click [Search Print Documents]. 2. Please wait while we search for your Documents will appear on the screen. 3. The Print Release Station then downloads the users print jobs. When sending print jobs from a wired PC to the Print Release Station, if the color printer is selected at the wired PC, the Printer Selection window will not appear on the Print Release Station. The print job is sent directly to the color printer and user is charged for color printing. If the Black & White printer is selected at the wired PC, the Printer Selection window will appear and users will be charged per the selected printer. 22 Comprise Technologies, Inc 2013 Customer Support:

23 Wireless print jobs are assigned unique Job IDs when downloaded. Each time wireless print jobs get downloaded, Job IDs are verified. If the same Job ID already exists, the Job ID is incremented. If the same Job ID does not exist, the Job ID is retained. If sending Wired and Wireless print jobs with the same card #, there is a possibility of duplicate Wireless print jobs being downloaded multiple times with different Job IDs each time. Therefore, print jobs may be duplicated, but not lost. 4. Users can now pay for and print selected print jobs. Select one print job at a time from the list and click [Print Job]. When sending print jobs from a wired PC to the Print Release Station with a coin and bill tower connected, wired print jobs will not display on the Print Release Station if SAM account balance is not zero. 5. A dialog box will reflect the total cost to print the document based on the # of pages, # of copies, as well as the printer selected (Black or Color). Note: The total cost for each printer is displayed. The user will be charged based on the selected printer and the associated cost. Comprise Technologies, Inc 2013 Customer Support:

24 6. The selected document is sent to the printer and the cost of the print job is deducted from the account balance. 7. You cannot release your documents without the required amount of money. 8. If using SAM account to pay for print job, add appropriate funds to SAM account. 9. If the coin and bill tower is present, insert appropriate funds to pay for the print job. 10. Users can also delete print jobs by selecting the appropriate Job ID and clicking [Delete Job]. 24 Comprise Technologies, Inc 2013 Customer Support:

25 11. When finished printing, click [I m Finished] to clear the account information on the screen. If the coin and bill tower is present, the remaining change will be dispensed. Comprise Technologies, Inc 2013 Customer Support:

26 UNINSTALLING THE SAM WIRELESS PRINT AGENT (WINDOWS OS) To uninstall the SAM Wireless Print Agent, follow these steps: 1. Click [Terminate Print Session]. 2. Click [Yes] at the Wireless Print System confirmation window. 3. Click [Terminate Wireless Client]. 4. Click Start, All Programs, and Wireless Library Print System. Click [Uninstall Wireless Library Print System] to completely remove the print module from your wireless PC. 5. To confirm uninstall, click Start, All Programs, and Wireless Library Print System. Empty indicates successful uninstall. 26 Comprise Technologies, Inc 2013 Customer Support:

27 CHECK OUT THESE OTHER COMPRISE SOLUTIONS! SALES: An access management, point of sale, or self-service solution from Comprise is an investment in a flexible, expandable Smart web-based architecture. All Comprise' solutions can be leveraged from a single SmartServer linked with your library's ILS or organizations database. All Comprise solutions communicate with leading ILS databases, Microsoft SQL, and integrate seamlessly with each other offering unparalleled flexibility. Today you might be interested in access management, but tomorrow you find that you also need a financial management solution. Comprise offers you the flexibility to upgrade and expand with one server that can manage multiple locations from one central location. To purchase these add-on products contact your Comprise Sales Representative at PC Access Management SAM Professional is our flagship access management solution. It is available in two versions to meet the needs and objectives of different library and public service organizations. 100% centralized management, access automation, and privacy protection are core to both versions. Simpler SAM is our hosted version of SAM. It is our entry level access management program that allows smaller organizations to implement the core features of SAM without the overhead of a server or other networking hardware. Point of Sale Smart Money Manager is a point of sale solution specifically designed for the library environment. It links with your ILS to clear fines/fees in a single step, as well as handling waives and multiple family member payments. Self-Service Solutions Convenience Centers (Pictured Right) enable anyone to make self-service payments and purchases without any staff involvement. They fully automate the handling of bills, coins, and bankcards, and return change for unspent funds. Use them to let patrons or visitors pay for fines, print, copy, or other charges. SmartPay allows patrons to make fine/fee payments and anyone to make donations to your library over the Internet. It s easy to use, convenient, and runs from your website. Comprise Technologies, Inc 2013 Customer Support:

28 We re Here to Help! CALL Comprise Technologies, Inc 1041 ROUTE 36 WEST PO BOX 425 NAVESINK, NJ SALES: CUSTOMER SUPPORT: Comprise Technologies, Inc 2013 Customer Support: