NetZtouch Copy and Print Release Terminal. Last update 10/2018 Firmware GoPrint version 4.2.2

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NetZtouch 7800 Copy and Print Release Terminal Last update 10/2018 Firmware 00.05.

2 Contents Overview... 3 Power on the Unit... 4 Logging into the Unit... 5 Terminal Setup... 6 Enter Terminal ID... 7 Network Setup... 8 DHCP/Static IP Configuration... 8 GTX Server IP Address... 9 Server Protocol... 9 Patron Entry Modes... 9 Keypad User Name Keypad Pin GoPrint Configuration Confirming Connection Testing Configuration Multiple Purses Contactless Cards Card Swipe Authentication NetZcom Card Swipe Authentication Firmware Upgrade Troubleshooting ITC Systems. All rights reserved. NetZtouch 7800 Configuration 2

3 Overview To conduct a transaction, users are prompt to enter their Quota account ID and password at the on- screen keyboard. When authenticated, user s print jobs are displayed along with their available purses and balance. Note: Currently, the NetZtouch 7800 is only supported in authenticated environments. Contact support for future release date for unauthenticated users. Important: Prior to completing the following steps it is assumed the GoPrint Quota system has been previously configured. For additional information refer the Quota Quick Start Guide. Configuration Overview Required Port: The GTX server needs to communicate to the NetZTouch device over incoming port 7768 Programming the Unit: 1. Network the unit and assign an IP address 2. Enter the IP address of the GoPrint server 3. Enter a unique Terminal ID for each device 4. Enter the GTX server port Enable User authentication method GoPrint Configuration: 1. Create a Profile for each device 2. Provide the IP address 3. Provide the terminal ID 4. Assign each unit to the proper PayPoint and Purse! 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 3

NetZtouch 7800 Programmed Settings Note: Required settings are highlighted in Red Power the Unit The unit doesn t provide an on/off switch, to power on/off simply plug in the power adapter.

4 NetZtouch 7800 Programmed Settings Note: Required settings are highlighted in Red Power the Unit The unit doesn t provide an on/off switch, to power on/off simply plug in the power adapter. Step 1- LOGGING INTO COMMAND MODE To initiate Administration Mode touch the bottom left corner of the screen followed by the bottom right, bottom left again, then bottom right again until the keyboard Icons appear and the password prompt is displayed ITC Systems. All rights reserved. NetZtouch 7800 Configuration 4

Press Enter The main Setup screen appears:

Step 2 TERMINAL SETUP Language - No need to change - English Date/TIME Enter the current date and time Color Scheme - Leave default settings: Light Copier Type - Leave default settings - NONE

6 Step 2 TERMINAL SETUP Language - No need to change - English Date/TIME Enter the current date and time Color Scheme - Leave default settings: Light Copier Type - Leave default settings - NONE Terminal ID Change! Enter a unique Unit ID number for each terminal using the keypad. The recommended format > , , , Hint: the system manually adds the preceding zeros Note: the ID number is used for transaction tracking and report gathering 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 6

7 Vendor ID - Default Enable Key Beeps Optional, change if noise caution zones are in use. Account Length Validation - Default Display Charges - Default Display Host Balance - Default Display Host Time Default Issuer Code - Default Maximum Account value Default 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 7

Step 3 NETWORK SETUP Important: Write down the assigned IP address as it will be needed later while configuring the unit in GoPrint. Use DHCP for IP? Note: DHCP is enabled by default.

8 Step 3 NETWORK SETUP Important: Write down the assigned IP address as it will be needed later while configuring the unit in GoPrint. Use DHCP for IP? Note: DHCP is enabled by default. It s recommended to assign a static IP address Hint: When obtaining a DHCP IP address, you will need to reboot the device, (Shut off the power switch) for it to connect to the DHCP server and obtain an IP address ITC Systems. All rights reserved. NetZtouch 7800 Configuration 8

TERMINAL IP - (Optional) skip if using DHCP GATEWAY IP Skip if using DCHP Enter the Gateway IP Address using the keypad, in the format: ###. ###. ###. ###. (Optional) used when configuring a static IP Address.

9 TERMINAL IP - (Optional) skip if using DHCP GATEWAY IP Skip if using DCHP Enter the Gateway IP Address using the keypad, in the format: ###. ###. ###. ###. (Optional) used when configuring a static IP Address. NETMASK Skip if using DCHP Enter the Netmask Address using the keypad, in the format: ###. ###. ###. ###. <ENT> SERVER IP Required! This must be the IP Address of the GoPrint GTX server! Enter the Server IP Address using the keypad, in the format: ###. ###. ###. ### SERVER PROTOCOL NETZ Step 4 PATRON ENTRY MODES Configure the required user Login prompts and multiple purse section ITC Systems. All rights reserved. NetZtouch 7800 Configuration 9

10 Keypad Card Number - Disabled Keypad User Name - Enabled PIN Required - Enabled Account Selection List - Disabled (optional). Enable if users are assigned to multiple print funds or purses) 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 10

For complete details on Quota Pay Methods and Quota user configuration refer to the Quota Quick Start configuration document

11 Step 4 GOPRINT CONFIGURATION ALL devices must be assigned to a previously configured Quota Pay Method and associated with Quota user accounts as defined in the appropriate User Class. For complete details on Quota Pay Methods and Quota user configuration refer to the Quota Quick Start configuration document or the Control Center Help section. 1. Ensure a Quota Pay Method is configured 2. Ensure the Pay Method is enabled at a PayPoint 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 11

12 3 - ADD A NETZCOM DEVICE Enter the required Device Settings GENERAL Name: Create a user-friendly name to help identify the device. A short name based on the physical location the most effective. The name is captured under GoPrint reports to provide individual results by device. PayPoint: select the proper PayPoint Ref No: (optional field for additional data e.g. Department name) 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 12

13 TERMINAL SETTINGS Model: NetZtouch 7800 Terminal Terminal ID: enter the ID created when programming the device IP address: enter the assigned IP address Session Timeout: leave default AUTHENTICATION SETTINGS Leave default settings used only for customizing card swipes 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 13

PAYMENT SETTINGS Pay Method: Select Quota Allow Credit: (Optional, is used with a credit limit system) Click: Save Repeat for each device Important: this setting MUST match the setting at your User

14 PAYMENT SETTINGS Pay Method: Select Quota Allow Credit: (Optional, is used with a credit limit system) Click: Save Repeat for each device Important: this setting MUST match the setting at your User Class Pay Methods. If not, users will not be able to authenticate to their Quota account. Refer to the troubleshooting section for additional information. Confirm Successful Communicating Confirm GoPrint is successfully communicating to the device by navigating to the about tab and under the Connections NetZtouch Devices section your connected devices appears: 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 14

Test the System Step 1 Send a test print job Step 2 - Log into the

17 Your print job listing appears: Hint: the Copy Ready screen appears if print jobs do not exist for the logged in user Highlight your print jobs until the green bar appears: 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 17

18 Once highlighted, a user s Balance and print job Cost appears. At this point, users can delete unwanted jobs or continue with the transaction by selecting Print ITC Systems. All rights reserved. NetZtouch 7800 Configuration 18

Automatic to allow the system to deduct the funds.

19 Multiple Account Selection (Purses) When multiple purses exist, and enabled at the device settings, users can choose from multiple accounts or select the default of Automatic to allow the system to deduct the funds. Patron Entry Mode Account Selection List- Enabled 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 19

22 3. Select HID 125Khz Card Number Swipe Authentication This feature allows users to manually enter a student card number or swipe a card for authentication therefore bypassing the need to enter a password. The card number must be present in the users Quota account ITC Systems. All rights reserved. NetZtouch 7800 Configuration 22

Card Swipe Authentication Connector 2018 ITC Systems.

Multiplan with 7800 and Card Swipe Authenticated Environment The following instructions assume users log in with a domain account that matches

26 Multiplan with 7800 and Card Swipe Authenticated Environment The following instructions assume users log in with a domain account that matches the Multiplan NetID which allows for print job username to Multiplan NetiD. If not, then the web client popup must be installed and a NetZcom Standard Authentication Connector configurated to allow for print job username matching. Configure a Netzcom Card Swipe Authentication Connector Accounts Authentication Connectors Add a Card Swipe Authentication Connector 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 26

Select NetZcom Enter the required Multiplan connection information User Import: Primary: Select Network ID as Account ID Secondary: Card-Number as Account ID GoPrint will query the Primary matching

27 Select NetZcom Enter the required Multiplan connection information User Import: Primary: Select Network ID as Account ID Secondary: Card-Number as Account ID GoPrint will query the Primary matching first, and if not found, queries the Secondary and the corresponding Quota account is created based on the results and populated in the Quota Account ID field ITC Systems. All rights reserved. NetZtouch 7800 Configuration 27

PayPoint Settings Important: it s assumed the NetZcom Payment Connector was previously created based on the initial Multiplan configuration instructions.

28 PayPoint Settings Important: it s assumed the NetZcom Payment Connector was previously created based on the initial Multiplan configuration instructions. User Class: Check the User Class associated with the Multiplan Purse Payment Connector Select the Multiplan Payment Connector 7800 Settings Pay Method: select Multiplan Purse Important: do not select Passthrough Mode! Passthrough mode is designed for vending devices such as the Laundry Master or If selected, authentication to Multiplan is successful and a Quota account created in GoPrint but print jobs aren t found because the Multiplan query performs a card number to card number matching and doesn t match the print job user name to a Multiplan NetID ITC Systems. All rights reserved. NetZtouch 7800 Configuration 28

29 Successful Card Swipe Authentication LDAP driven user account currently doesn t exist no print jobs Account is created and Scheduled Quota applied LDAP Auth for ldap Creating user CN=rick tadra,cn=users,dc=campususa,dc=edu from LDAP source 'studentscard' with accountid=rick and refno=null Adding user rick to class 'Default User Class' based on external authentication source Posting transaction #1577 consisting of 2 ledger entries [debits=10.00, credits=10.00] Reset/Accrue Quota For Purse 20 completed. Authenticated user via LDAP Account Balance : free prints $ 10.0 netztouch terminal getting print jobs netztouch terminal closing session Successful Card Swipe Authentication LDAP driven user account currently exists no print jobs LDAP Auth for ldap LDAP Auth for ldap NetZcom device at IP/MAC 00:00:5E:D0:CF:90 is not configured netztouch terminal opening session netztouch terminal getting balance Authenticated user with internal authentication. Account Balance : Allowance $ 0.0 Account Balance : free prints $ 0.0 netztouch terminal getting balance Authenticated user with internal authentication. Account Balance : free prints $ 0.0 netztouch terminal getting print jobs netztouch terminal closing session 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 29

30 Successful Card Swipe Authentication PrinterOn Web Print PrinterOn Web Print job, user walks over directly to device to swipe and pay for print job Account Balance : Allowance $ 0.0 Account Balance : free prints $ 10.0 netztouch terminal getting print jobs netztouch terminal releasing print jobs ReleaseManager.chargeAndReleaseJobs( userid: rick, printjobkeys: {771}) About to collect payment of 1.20 from user rick at location lab for print jobs {771} Paying for 1 print job at PayPoint payment location lab. Total cost is 1.20 and collected is 1.20 Posting transaction #1578 consisting of 2 ledger entries [debits=1.20, credits=1.20] Agent prepared to release 1 job(s) +++ Set q20 job 3 to Release Releasing q20 job 3 with position 0 Queue: LibraryBW q20 Job: 3 - Status notification, Status: 0x0 State: Release 1 job released to print server win2012server Debited 1.20 for print jobs from account rick from netzcom device netztouch terminal getting balance Authenticated user with internal authentication. Account Balance : Allowance $ 0.0 Account Balance : free prints $ 8.8 netztouch terminal getting balance Authenticated user with internal authentication. Account Balance : Allowance $ 0.0 Account Balance : free prints $ 8.8 netztouch terminal getting print jobs netztouch terminal closing session 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 30

Firmware Upgrade From time to time you will need to upgrade the firmware. When asked to do so, obtain the updated firmware from support and download and install the firmware flash utility.

31 Firmware Upgrade From time to time you will need to upgrade the firmware. When asked to do so, obtain the updated firmware from support and download and install the firmware flash utility. Obtain the latest firmware from support Download and install the firmware update utility and installation guide Installation and user guide V1.1.4_Rev_1.1x.pdf Firmware Flash Utility 1. Launch the firmware utility and follow the directions provided in the Firmware flash utility PDF The device will go offline while the firmware is being uploaded and will reboot displaying the updated ITC netztouch firmware. Hint: The current version can be displayed under Services tab 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 31

$These files are located under the GoPrint installation directory under the path: \GS4\Logs The GTX server log file is called the RUN.$

32 Troubleshooting GoPrint Log Files To obtain specific error messaging feedback, it s necessary to review the GoPrint log files. These files are located under the GoPrint installation directory under the path: \GS4\Logs The GTX server log file is called the RUN.log and can be opened in Windows Notepad or other text editing software. Important: For troubleshooting purposes, set the logging to verbose mode by editing the GS4\goprint.cfg file in Notepad and set verbose=true and restart the GS4 Service Successful Balance inquiry and transaction (Patron Entry Mode) netztouch terminal 1 opening session netztouch terminal 1 getting balance Authenticated user student1 with internal authentication. netztouch terminal 1 getting print jobs netztouch terminal 1 releasing print jobs ReleaseManager.chargeAndReleaseJobs( userid: student1, printjobkeys: {299}) About to collect payment of 0.10 from user student1 at location library for print jobs {299} Paying for 1 print job at PayPoint paypoint location library. Total cost is 0.10 and collected is 0.10 Posting transaction #77 consisting of 2 ledger entries [debits=0.10, credits=0.10] Debited 0.10 for print jobs from account student1 from netzcom device 1 Successful Authentication at Web Client for Quota user (Account ID username) Authenticated user rick with internal authentication. User rick at address 0:0:0:0:0:0:0:1 has logged in. Setting GoPrint account ID for win2012server to rick Setting GoPrint card number for win2012server to Setting GoPrint account ID for win2012server to Setting GoPrint card number for win2012server to User rick at address 0:0:0:0:0:0:0:1 has logged out ITC Systems. All rights reserved. NetZtouch 7800 Configuration 32

33 Followed by successful login at 7800 and print job release (Card Swipe Authentication) netztouch terminal getting balance Authenticated user with internal authentication. Account Balance : free prints $ 10.0 netztouch terminal getting printobs netztouch terminal releasing print jobs ReleaseManager.chargeAndReleaseJobs( userid: rick, printjobkeys: {696}) About to collect payment of 0.10 from user rick at location lab for print jobs {696} Paying for 1 print job at PayPoint payment location lab. Total cost is 0.10 and collected is 0.10 Posting transaction #1501 consisting of 2 ledger entries [debits=0.10, credits=0.10] Agent prepared to release 1 job(s) +++ Set q20 job 7 to Release Releasing q20 job 7 with position 0 Queue: LibraryBW q20 Job: 7 - Status notification, Status: 0x0 State: Release 1 job released to print server win2012server Debited 0.10 for print jobs from account rick from netzcom device Successful Web Client Card Number Login MagSwipeCardReader ] Parsed card swipe data ' ' using track 2 field 0 and found ' ' Attempting Web Client signin for user WebClient Card Authenticated user WebClient Card with internal authentication. User rick at address 0:0:0:0:0:0:0:1 has logged in. Setting GoPrint account ID for win2012server to rick Setting GoPrint card number for win2012server to Followed by successfully card swipe authentication and payment at 7800 netztouch terminal getting balance Authenticated user with internal authentication. Account Balance : free prints $ 9.9 netztouch terminal getting print jobs NetZcom device at IP/MAC 00:00:5E:D0:CF:90 is not configured netztouch terminal releasing print jobs ReleaseManager.chargeAndReleaseJobs( userid: rick, printjobkeys: {720}) About to collect payment of 0.10 from user rick at location lab for print jobs {720} Paying for 1 print job at PayPoint payment location lab. Total cost is 0.10 and collected is 0.10 Posting transaction #1526 consisting of 2 ledger entries [debits=0.10, credits=0.10] 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 33

34 Agent prepared to release 1 job(s) +++ Set q20 job 8 to Release Releasing q20 job 8 with position 0 Queue: LibraryBW q20 Job: 8 - Status notification, Status: 0x0 State: Release 1 job released to print server win2012server ]Debited 0.10 for print jobs from account rick from netzcom device NetZcom device at IP/MAC 00:00:5E:D0:CF:90 is not configured netztouch terminal getting balance Authenticated user with internal authentication. Account Balance : free prints $ 9.8 netztouch terminal getting balance Authenticated user with internal authentication. Account Balance : free prints $ 9.8 Incorrect Password Entered terminal 1 getting balance Authentication failed for user student1 An error occurred while netztouch terminal getting balance: netzcom device get balance failed with error: netzcom device get balance failed with error: at Error: An error occurred while the NetZtouch Termin Cause: user typed in the incorrect password or 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 34

35 Cause: The Quota Purse isn t enabled at the PayPoint and at the 7800 Profile. netztouch terminal opening session netztouch terminal getting balance Authenticated user with internal authentication. Authenticated user with internal authentication. netztouch terminal getting print jobs netztouch terminal adding balance An error occurred while netztouch terminal adding balance: No active login session.netzcom.netzcomexception: No active login session NetZcomDevice.getPurseBalance(NetZcomDevice.java:174) Edit your PayPoint Financial tab and check the required Quota purse 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 35

Offline not Authorized Cause: GTX server IP address was not entered

correctly in GoPrint Or Cause: network issues exist between GoPrint

36 Navigate back to the Device profile to ensure Pay Method Quota purse radio button is selected Should look like this: Error: Offline not Authorized Cause: GTX server IP address was not entered correctly Or Cause: the NetzTouch IP address was not entered correctly in GoPrint Or Cause: network issues exist between GoPrint and the device 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 36

37 Check the NetZtouch Devices Connection settings to ensure the device is listed. If not, check the Device IP address to and if necessary re-enter it under the IP Address field in the Device settings in GoPrint. Then check to ensure the connection exists. If not, restart the GS4 Services. Server Offline GTX server port 7768 isn t set in the Server TCPport field 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 37

Error: Insufficient Funds Cause: The user(s) hasn't been granted access to the Quota purse and an attempt is to log in is made which displays a No Print Jobs message followed

38 Error: Insufficient Funds Cause: The user(s) hasn't been granted access to the Quota purse and an attempt is to log in is made which displays a No Print Jobs message followed by the insufficient funds message. Check Accounts Manage Users and add the user account to the Quota Purse 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 38

Error: Transaction Rejected Cause: Port 7768 isn t configured correctly Network

40 Error: Login Fail Keypad Card Number cannot be Enabled along with Keypad User Name and Pin ERROR [WebServer-159:netzcom.Service An error occurred while netztouch terminal getting balance: netzcom device get balance failed with error: com.goprint.connector.device.netzcom.netzcomexception: netzcom device get balance failed No Print Jobs netzcom.servicenetztouch terminal getting balance Authenticated user with internal authentication. netzcom.service Account Balance : free prints $ 10.0 NetZcom device at IP/MAC 00:00:5E:D0:CF:90 is not configured netztouch terminal getting balance Authenticated user with internal authentication. Account Balance : free prints $ 10.0 netztouch terminal getting print jobs netztouch terminal closing session User walked directly over the 7800 to authenticate without first logging into the web client to claim their print job. As a result, matching of print job to card number doesn t occur, or job has expired, or print queue isn t enabled (checked under the Queues tab at the device properties in Control Center 2018 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 40

NetZtouch Copy and Print Release Terminal. Last update 05/1/2016 Firmware /68/69/76 GoPrint version 4.2.2

NetZtouch Copy and Print Release Terminal. Last update 05/1/2016 Firmware /68/69/76 GoPrint version 4.2.2 NetZtouch 7800 Copy and Print Release Terminal Last update 05/1/2016 Firmware 00.04.65/68/69/76 GoPrint version 4.2.2 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 1 Contents Overview...