NISSAN CONSULT and Windows 7 OS Microsoft ends XP support April 8, 2014

Transcription

1 NISSAN CONSULT and Windows 7 OS Microsoft ends XP support April 8, 2014 Reference: NPSB/14-018a Date: April 1, 2014 Attention: Service, Parts and IT Manager If the CONSULT laptops in your service department are running OS (operating system), you need to determine if it can be upgraded to Windows 7 or you need to replace the laptop sometime within the next twelve to eighteen months (s should be replaced as soon as possible due to the lack of service parts and lack of hard drive space). Microsoft is discontinuing OS support on April 8, We have outlined below how this affects your service department s CONSULT laptop computers. CONSULT laptops 1. You may be able to update your CONSULT laptop computers to Windows 7: a. The following chart will help you determine if your CONSULT laptop will need to be replaced or can be upgraded to Windows 7 64bit. b. All ASIST TM, and CONSULT-III plus software will continue working on an XP OS and updates will still be provided and supported until further notice. c. CONSULT III software will not operate on a Windows 7 OS. Only C-III plus will be installed. d. CONSULT laptops using will no longer receive Microsoft security patches, updates or hot fixes after April 8, Unsupported and unpatched workstations will be vulnerable to security risks. Many independent software and hardware vendors are unlikely to support newer versions of applications for and this will inhibit your ability to continue working on new or current software and hardware. 2. How to identify if your CONSULT laptop is upgradable or not? Locate the bar-code label (Serial Number) on the bottom of your and match your CF Number to the following chart. Then check the column Can Migrate to Windows 7 to determine if your CONSULT is upgradeable. Sample label, your number may be different. Compare this number on your laptop with the serial numbers in the table. 1 NPSB/14-018a

2 Model Series Serial Number Certified CONSULT Workstation Current Windows Version *Can Migrate to Windows 7 JHU80EW JHU80PW- ENG CF-19 MK 2 CF-19HH101NW CF-19 MK 2 CF-19EH101TW CF-19 MK 3 CF-19MH101NW CF-19 MK 3 CF-19MH101NW CF-19 MK 4 CF-19TH101QW Yes CF-19 MK 5 CF-19XH101QW Yes CF-19 MK 6 CF-193H101FW Windows 7-64bit need Toshiba PT42GU- TECRA R S1 Toshiba TECRA R840 Yes * Specific migrating details explained in this document will also be posted at How to replace your CONSULT or CF-19 MK2, or MK3 laptop 1. Contact Bosch at , and order laptop part number To manage the distribution of CONSULT laptops for the Replacement Program, Tech-Mate will accept orders and provide an estimated delivery date based on current inventory status. Contact Tech-Mate at to place orders for replacement units. Please state that you are ordering a replacement for your current CONSULT laptop. Fulfillment will be determined by the availability of inventory. If you replace your CONSULT laptop, you may also need to purchase new Immobilizer security card. Windows 7 CONSULT laptops require the IC type card and adapter. The uses an SD card and adapter. See FAQs below to identify these cards. The new IC card and adapter is Bosch part number If your current CONSULT laptop requires repair, Tech-Mate will work with you on a repair cost, or attempt to expedite the delivery date for a new laptop to ensure dealers have a working unit. The repair loaner program will continue to operate throughout the Replacement Program. service part availability has become an issue and the Bosch Repair Center cannot guarantee parts will be available going forward. During the repair process, Bosch will notify Dealers if their unit cannot be repaired due to parts availability. 2. After receipt of your CONSULT laptop, go to then complete and submit the online request form. An ASIST TM installation package will be sent to the requester s attention. The package will consist of an ASIST TM USB and installation instructions for installation of ASIST TM and all applicable CONSULT software. Fulfillment timing will be determined by the availability of inventory. Orders must be placed using the online request form. ASIST TM telephone support will not accept orders. There is no charge for a software reinstallation request when replacing a CONSULT laptop. 2 NPSB/14-018a

3 3. To avoid a $100 USB return late fee charge, the ASIST TM USB must be returned within 10 days. A prepaid, FedEx return envelope is included with the reinstallation package. How to migrate your CONSULT MK4, MK5 laptop to Windows 7 1. You will need to purchase our upgrade kit that Microsoft specially prepared for this project. To order an upgrade kit, go to then complete and submit the online request form. An ASIST TM installation package will be sent to the requester s attention. The package will consist of an ASIST TM USB and installation instructions for installation of ASIST TM and all applicable CONSULT software. Fulfillment timing will be determined by the availability of inventory. 2. Orders must be placed using the online request form. ASIST TM telephone support cannot accept orders. The Windows 7 upgrade kit contains: A DVD set containing special Windows 7 upgrade software. (This is the only Windows 7 upgrade that will configure your CONSULT laptop to support CONSULT III plus diagnostic software). An ASIST TM USB and installation instructions for of ASIST TM and all CONSULT software. To avoid a $100 USB return late fee charge, the ASIST TM USB must be returned within 10 days. A prepaid, FedEx return envelope is included with the reinstallation package. The cost of the upgrade kit is $200, which will be billed on your NVA. This is a non-refundable purchase. The MK4 and MK5 upgrade kits are not interchangeable. The request form will allow you to order the correct kit or kits for your combination of laptops. You can use one kit for multiple installations on each specific model. If you have both MK4s and MK5s, you will need to order one kit for each model. We will begin shipping orders on May 1. You can submit your order before May 1 and they will be filled on a first-in, first-out basis. How to return your CONSULT Toshiba laptop back to Windows 7 64-bit OS: 1. Toshiba has a built-in product recovery that will return it to a Windows 7 64-bit OS system. Instructions can be found at a. Be sure to record your ASIST Sec Key. before running the recovery. 2. After return of your Toshiba to Windows 7 64-bit OS of your CONSULT laptop, go to then complete and submit the online request form. An ASIST TM installation package will be sent to the requester s attention. The package will consist of an ASIST TM USB and installation instructions for installation of ASIST TM and all applicable CONSULT software. Fulfillment timing will be determined by the availability of inventory. 3. Orders must be placed using the online request form. ASIST TM telephone support cannot accept orders. 4. There is no charge for a software reinstallation request when replacing a CONSULT laptop. 5. To avoid a $100 USB return late fee charge, the ASIST TM USB must be returned within 10 days. A prepaid, FedEx return envelope is included with the reinstallation package. If you have any additional questions, please us at asist@nissan-usa.com DEALER SUPPORT AFTERSALES DIVISION 3 NPSB/14-018a

4 FAQ: CONSULT laptop transition to Windows 7 Q: What version of Windows is CONSULT III plus diagnostic software compatible with? A: CONSULT III plus software is compatible with and Windows 7, 64 bit. Q: What version of Windows is CONSULT III diagnostic software compatible with? A: CONSULT III software is only supported on a OS. Q: Can my CONSULT be upgraded from to Windows 7? A: The MK4 and MK5 models can be upgraded. Please see the table below to determine which model you have. If you attempt to upgrade a laptop listed as 'not upgradable', the CONSULT III plus software and some other applications will not function properly. Q: Can a CONSULT be upgraded from to Windows 8? A: it cannot. The CONSULT III plus diagnostic software is not yet compatible with Windows 8. Q: How do I recover my MK4 or MK5 after upgrading to Windows 7? A: The Windows 7 upgrade DVD is your new recovery disc set and should be stored in the event you need to perform a system recovery sometime in the future. Q: If my must be replaced, can I purchase a new laptop from a local vendor? A: All new laptops must be purchased directly from Tech-Mate. To place an order, dial CONSULT software will only operate on a Nissan. Q: If my must be replaced, can I purchase just a new laptop from Tech-Mate or do I have to purchase a full CONSULT diagnostic kit? A: You can purchase just a replacement from Tech-Mate. Q: If I replace only the CONSULT laptop, do I need to replace the security card? A: The CF-19 requires the IC type (looks like a credit card) security card. SD card and adapter, released with IC card and adapter, must purchase when replacing 4 NPSB/14-018a

5 Q: If my can be upgraded, what is needed to complete this upgrade? A: You will need to purchase our upgrade package. Go to then complete and submit the online request form. The upgrade package contains a DVD set with the Windows 7 upgrade and will configure it to support CONSULT III plus diagnostic software. The package will also contain an ASIST TM USB for installation of ASIST TM. The upgrade DVD is your new recovery disc and should be stored in the event you need to perform a system recovery sometime in the future. The ASIST TM USB will need to be returned to avoid an additional charge. Q: Where can I find detailed upgrade procedures for MK4, MK5 and Toshiba CONSULT laptops? A: These can be found at Q: If I choose not to upgrade my or CF-19, MK 2 and 3, and it fails, can it be repaired and ASIST TM reinstalled? A:. has discontinued repair parts and Nissan will no longer process ASIST TM reinstallation requests on these models. Q: I have a Toshiba R840 CONSULT laptop. Can I upgrade it to Windows 7? A: Toshiba has a built-in product recovery that will return it to a Windows 7 64-bit OS system. Please refer to the Toshiba Windows 7 upgrade instructions at for details. Q: I have a Toshiba R840 CONSULT laptop and will be returning it to its original Windows 7 configuration. How do I reinstall ASIST? A: After return of your Toshiba to Windows 7 64-bit OS of your CONSULT laptop, go to then complete and submit the online request form. An ASIST TM installation package will be sent to the requester s attention. The package will consist of an ASIST TM USB and installation instructions for installation of ASIST TM and all applicable CONSULT software. Fulfillment timing will be determined by the availability of inventory. Q: I have a docking station and/or CONSULT cart. Will the new MK6 operate on my old docking station? A: If you purchased your docking station and/or cart prior to December, 2009, the docking station is not compatible with models MK4, MK5 and MK6. (See table below to determine the model of your ). Sample label, your number may be different. Compare this number on your laptop with the serial numbers in the table. 5 NPSB/14-018a

6 Model Series CF-19 MK 2 CF-19 MK 2 CF-19 MK 3 CF-19 MK 3 CF-19 MK 4 CF-19 MK 5 Serial Number JHU80EW JHU80PW- ENG CF-19HH101NW CF-19EH101TW CF-19MH101NW CF-19MH101NW CF-19TH101QW CF-19XH101QW Certified CONSULT Workstation CF-19 MK 6 CF-193H101FW Toshiba TECRA R840 PT42GU S1 Current Windows Version Windows 7-64bit *Can Migrate to Windows 7 Yes Yes need Toshiba TECRA R840 Yes 6 NPSB/14-018a

7 Microsoft ends support April 8, w is the Time to Upgrade Your! nissantechmate.com If your technicians are still working on the original that was shipped to all dealers in 2006, it is time to upgrade. Newer models feature the latest Intel processors, enhanced functionality and longer battery life to keep up with the busy pace of the service shop. Nissan rth America recently introduced the CF-19Mk6 CONSULT software certified fully-rugged computer. This next generation PC utilizes Windows 7 64-bit operating system. The CONSULT III plus software operates successfully in the new environment Upgrade. Make your PC even tougher... With technology improving constantly, a sevenyear old PC is really out-of-date. The CF-19 is the recommended replacement and offers a variety of enhancements that users will benefit from on a daily basis including: Twice the battery life The CF-19 offers 10 hours of battery life to take technicians through a full shift More storage and faster processing speed for more efficient work flows A partitioned Hard Drive Disk eliminates the need for recovery DVDs the recovery image is maintained on board Three year standard warranty with available 5 year extended warranty Windows 7 this new OS offers users enhanced functionality and security. (Microsoft ends its support of on April 8, 2014) Compare the aged with the next generation CF-19 TOUGHBOOK Part # CF-193H101FW* Display 10.4" Touch XGA 10.1" Touch XGA Improvements CPU Intel Pentium M 753 Intel Core i5-3320m This more advanced CPU technology provides faster and more efficient performance CPU Speed 1.2GHz 2.6GHz Users will experience significantly faster processing speed CPU Class Ultra Low Voltage Standard Voltage The CF-19 features a CPU that use Intel s standard voltage CPU providing a better processor performance than the low voltage CPU that the uses HD 120GB 5400rpm 500GB 7200rpm More storage and faster processing speed for more efficient work flows Mem (RAM) 0.5GB 4GB The CF-19 has 8 times the amount of standard memory (RAM) compared to the Max Bright 500nit 1000nit (6000nit in direct sunlight) In direct sunlight, the 19 s standard TransflectivePlus display harnesses the sun s rays to produce up to 6000 nits, surpassing the 18 display OS XP Win 7 Microsoft is not capable of utilizing the capabilities of today s technology. Microsoft will end its support of on or around April 8, To prepare for this April deadline, companies should transition to a newer OS like Win7 on the CF-19 Battery Life 5 hours 10 hours 19 has double the battery life of the Recovery DVD Recovery Disc Set Onboard HDD Partition recovery discs are needed for the CF-19 Warranty Expired 3 year standard warranty with optional 5 year extension If your breaks down, repairs will be made based on availability of parts from inventory at owner s expense *NOTE: The TECH-MATE approved PC is the only PC that will run the CONSULT III plus diagnostic software. Get the extra performance and improved features the CF-19 offers. CF-19Mk6 Tool # is available now through the TECH-MATE Program. Call or Visit nissantechmate.com Select SERVICE TOOLS tab. Complete the order form on the reverse side and fax, mail, or scan and .

8 nissantechmate.com ORDER FORM Use this form to Fax or Mail-In orders Please print or type clearly to avoid errors. Sold To: Co. Name Contact: Dealer Code Ship To: (only if different than sold to) Name Street Address Street Address City State City Zip Code Daytime Phone Number State Zip Code Daytime Phone Number Payment Information: o n-vehicle Account Billing o Net 30 Account (with approved credit) P.O. Number: Dealer Code: Account # QUANTITY TOOL NUMBER DESCRIPTION DLR. PRICE CF-19 Mk6 ( Replacement) $ 3, J CONSULT Kit $ 9, OPTIONAL ACCESSORIES *J VI2-B CONSULT III plus Software & VI Kit $ 5, J CART CONSULT Cart $ 1, J PRNT CONSULT Wireless Printer $ J COVER CONSULT Cart Cover $ J WAR Upgrade from Three year to Five Year Warranty $ * Adapter, Cigarette Lighter, $ * DVD and CD Drive, External $ External Battery Charger $ Stylus Pen $ * Adapter, AC $ Screen Protector, LCD Display $ * Carrying and Storage Case $ CF-19 Docking Station $ 1, (te: docking stations are not compatible with CF-19 computers) Measurement Interface (MI) Deluxe Kit $ * Adapter, AC/DC, Nissan, VI $ * Cable, DLC1 Adapter, Nissan, VI $ * Cable, USB, Nissan, VI $ TOTAL *Included in J CONSULT Kit All sales F.O.B. shipping point. Prices Subject to Change Without tice. All applicable freight, installation and tax will be added at time of invoice nissantechmate.com Or mail to: TECH MATE Mound Road Warren, MI Total for Merchandise $ Sales Tax All states add tax $ Total Order Total does not include delivery charges. Actual delivery charges will be added to invoice. $ TOTAL PRICE Dollars Cents Fax to: nissan@service-solutions.com Make check payable to: Service Solutions U.S. LLC Promotion # NI14-35 Visit nissantechmate.com for your Special Service Tools & Equipment