Virtual Communications Express Quick Start Guide UC Clients Desktop/Mobile/Tablet

Transcription

1 Quick Start Guide UC Clients Desktop/Mobile/Tablet Features Virtual Communications Express UC Interfaces (Desktop/Mobile/Tablet) provide the following communication features for Standard and Premier Users: Premier User Standard User Desktop Client (a la carte) Desktop Client X X Mobile Client (a la carte) Unified Communications (a la carte) Mobile Client X X Enterprise Directory X X X User Feature Config X X X Call History X X X IM & Presence X X Desktop Sharing X X File Sharing X X My Room (Web RTC & Guest Client) X X Outlook Client X X Lync Integration X X ios & Android Tablet Clients X X 1

2 System Requirements Operating system o o Apple Mac OS 10.8 Mountain Lion, Mac OS 10.9 Mavericks, Mac OS Yosemite. Microsoft Windows 7, Windows 8/8.1, Windows 10 (Classical view only). The installation footprint is approximately 125 MB. For voice calls, a sound card, speakers, and a microphone or a headset are required. A minimum 1GB MB RAM is required. Minimum 1 GHz; however, 1.5 GHz is recommended. Intel Pentium 4 at a minimum, dual core CPU at a minimum is recommended for video calls. Open Graphics Library (OpenGL) 1.5 or higher is recommended. For high-definition (HD) video, the following is recommended: HD camera HD resolution support in display Pentium Quad Core or equivalent 2 GB RAM 2

3 Desktop Softphone Installation You will receive an indicating you were given access to the Desktop Softphone. 1. Log in to the My Phone dashboard at 2. Click the My Features tab at the top of the screen. 3. Click Desktop Softphone on the menu on the left. The Desktop Communicator Downloads screen appears. Figure 1 My Features - Desktop Softphone 4. Click Download. The setup wizard pop-up appears. Windows Click Run or Save and follow the instructions. Launch Virtual Communications Express Desktop Softphone. OS X Double-click the disk image. Copy the application to the Applications folder. Launch Virtual Communications Express Desktop Softphone. 3

4 Sign In The first time you launch the Desktop Softphone you are prompted to sign in. You can choose to sign in automatically after initial sign in. You must also verify your address that reflects your current location for 911 calling. 1. Enter the user name and password for the Desktop Softphone. User name example: Password example: My Phone password 2. Check Remember password if you do not want to enter it every time you log in. 3. Check Sign in automatically if you want Virtual Communications Express Desktop Softphone to automatically sign in on subsequent launches. 4. Click Sign In. A pop-up appears asking if you need to update your address. Figure 2 Sign In/Address Verification 5. If you select No, you are logged in to the desktop client and calling is allowed. 6. If you select Yes, a warning message opens while your address is verified. 4

5 Figure 3 Warning The My Phone dashboard opens in a browser window with a pop-up to enter the address of your current location. Figure 4 Emergency Response (911) Address 7. Enter the address. 8. Check Reset 911 Address to Primary Location, if applicable. This is not necessary if you are in a temporary location. 9. Check I have read and acknowledge the 911 Calling Requirements. 10. Click Save. When the address change was submitted successfully, you can return to the desktop client where you will see a pop-up message. 11. Wait for the pop-up message to close and you can begin using the softphone. The address change can take up to 24 hours to be confirmed. You can still use the desktop softphone while the address change is pending. 5

6 Figure 5 Pending Address A message appears if the address cannot be validated and you can reenter it. Figure 6 Address Cannot Be Validated 6

7 Outlook Integration Before getting started, the Outlook Integration pop-up appears informing you that you can search Microsoft Outlook contacts and calendar events to incorporate into the Desktop Softphone. You can changes these settings later in Preferences. This add-in enables Microsoft Outlook to display Desktop contact presence and allows you to invoke Desktop functions like Chat, Call from Computer, Call from Phone, and Video Call from within Outlook. Figure 7 Outlook Integration Click Yes to search for Outlook contacts and calendar events. Note: You must install the Outlook Add-in. Click My Features, and the Desktop Softphone. 7

8 Main Window The contact list will be empty when you launch the Virtual Communications Express Desktop Softphone for the first time. Use the search field to find people and add them to your contact list. Contacts can also be added by clicking the + (add) button. Main Menu access the main menu to configure preferences and call settings and pull and retrieve calls. Presence Indicate whether you are available, away, busy, or offline. You can also set your location. It also indicates if you are offline, on a call, or in a meeting. Contacts view your contacts. Use to filter and add contacts. My Room This is your permanent communication room. Participants can dial in to your audio bridge for conferences. Communication History view messages and access voice mail. Dialer open a dial pad to place a call. Call Settings enable/disable or configure Do Not Disturb, Call Forwarding, Remote Office, Anywhere, Hide Number, and Sim Ring. Call make an IP audio call to a selected contact (VoIP). Call from Phone make a click-to-dial call from your desk phone (or secondary device). Video Call make a video call on your computer. Figure 8 Main Window Options - access call settings, preferences, and help. 8

9 Lync Lync is a VCE Desktop Client with an add-in to the Skype Client that allows for outbound calls generated from Skype/Lync to initiate click-to-dial in the VCE Client dialer. Refer to the Lync User Guide for more information. 9

10 Mobile/Tablet By adding Virtual Communications Express Mobile to a Google Android or Apple ios platform, you can leverage a convenient and intuitive interface for mobile calling services. Calls look just like a call made from your business desk phone. Receive calls on your mobile phone as if it was your desk phone One-button business voice mail access. Access your business enterprise directory from your smartphone. Download the Mobile App/Table Client Go to the Google Marketplace or the Apple App Store and search for Virtual Communications Express to download and install it. Sign In 1. Start Virtual Communications Express Mobile on your device. 2. Review/accept the terms and conditions. 3. Enter the user name and password provided in your welcome . Your Mobile App user name can also be found when logged in to your My Phone dashboard on a computer. Select Show Password to view the password as you type. Check Remember Password, if applicable. Check Sign In Automatically, if applicable. 4. Select Sign In. Optional Configurations For additional information on using Virtual Communications Express Mobile, please refer to the User Guide applicable for your device. 10

11 Additional Help and Resources Getting Started with Your Service To learn how to manage your user account settings and site service features, go to: Returning Equipment Should you require replacement equipment, please refer to the Return Merchandise Authorization (RMA) quick reference guide located at Contact Us Virtual Communications Express Support: Or visit For questions on other Verizon products: Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos, and slogans identifying Verizon s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. Version 1.17 October 2017